Renault Complaints & Reviews

My experience of buying a vehicle from pps renault pune has been a very distressing. From the beginning i have been treated with a sub-standard product. I really doubt the quality check & control mechanism of renault. Appended are the issues faced since i had booked the car.

1. Paint : full body of the car had scratches moreover the paint under roof rail had worn off. When pointed out the dealership wax coated the car.

2. The wax coating was done so poorly that instead off removing the scratches there were more scratches on the vehicle, even this was pointed out but got no response for this.

3. Dealership while booking the vehicle had informed that the car will be equipped with navigation and car play system which was not available during the delivery.

4. Clutch hard and noisy : i had intimated this issue at the time of delivery and the same is also documented on the delivery note but later was given an assurance by your representative that such issues are common in new vehicles of renault and the issue will subside gradually and now astonishingly the same risen.

5. The fitting of door beading was loose and was replaced only after pointing it out at the time of delivery.

6. Music player has stopped responding and the screen flickers

7. Dealership had promised a december 2018 model but was given a june 2018 vehicle.

8. Vehicle hypothecated in favour of renault finance even though no loan was taken from them.

Considering the above issue i don't feel that i have purchased a new car instead a defective vehicle has been sold to me. These issue have already been discussed with mr satyajit patil and abhijit deshpande & i reiterate of not approving of opening the clutch/ gear box

Hence i demand the replacement of the vehicle as continuing with the current vehicle seems to be unsafe and risky (Taking into account inferior quality checks conducted on the vehicle) and also don't wished to be fooled by the dealership again by repairing a faulty vehicle.

I have purchased a kwid on april 24th 2017, and just completed two years. Yesterday, all of a sudden the vehicle stopped after fuelling and the only indicator was the "lines" similar to heartbeats monitoring in red. The vehicle would not start at all. I had to get the vehicle towed to the service center and they are indicating that this is due to some clutch pump issue, and i need to pay 20k to get this fixed. The vehicle is just 1 month out of the standard warranty, and in the past they have replaced the accelerator pedal twice, and i believe they are trying to fleece the customers by making such a lousy car, you make money with these repairs! I want renault to fix this free of cost and am ready to pay the labor and not any part as i consider this as a very low quality part which needs to be replaced in warranty

Complaint registered:[protected]
My kwid was given for overheating issues to [protected]@ hitech city (Hyderabad) service center and inspite of resolving the issues
They spoiled the engine and delivered the car (Paid a bill of 14000inr). After driving for 2km, found out that the problem still
Exists and i took it back to the same service center immediately. Now they are asking me to replace the engine for 92000 inr.
Customer support reps are not helping and inspite they are speaking rudely. How do i move forward to resolve this.

I owned renault kwid, registration number is tn 54 t 5799. I am facing frequent issue in my car for last 6 months. My extended warranty was cancelled due to one service skipped by me. I have replaced self motor assembly, accelerator sensor, silencer from renault service center due to complaints. Within this 3.5 years i spent more money for replacing spare parts, now the clutch cable and indicator, head light combination switch also got complaint. The service center peoples asking me to replace the above mentioned spare parts. Now i having doubt that did my car was really quality passed before delivering to me? Or the car which i bought is affected during november 2015 flood at chennai before my purchase, since i bought it on dec 2015. Finally my complaint is the company is not providing quality products for economy vehicles and the vehicle is not all safety. Also i am facing poor service from renault authorized service centers.

Hi, i have a kwid car since jan 2016 and we are one of the customer who got first these cars on road and people just stopped on the way to talk to us and have feedback. We suggested initially and later regret to our own decision as the after sales support is total loss for the company's reputation and longer business. They have no permanent solution to problems that persists and even the problems are not so common which could be said comes under wear and tear, in short, main ignition/steering lock has been changed in first 6 months and that didn't worked and again changed after quarterly complaints for almost more than 2 years to which in response they make it temporary working and just recently they changed it. Another permanent issue is with brakes to which they say it is because disks are not ventilated and in case of regular usage heat generates due to which it stops working sometimes (Solution: try using low brakes - verbally, when asked to write it they say cannot write and you may leave as brakes are working now), they don't give a damn to earn money that even someone can die due to their acts. Another problem with car is water come inside the car in heavy rains and to which they say user needs to clean waste pipes deeply with hands as their design allows mud/leaves/other-stuff to enter and block route, when asked to give in written again, we cannot if water comes again come we will repair and this till now have been faced almost 10 times, again serious matter as car can catch fire or short circuit due to which again life is at risk. Re-occuring issues with ac compartment 2 times changes in 3 years and blower stucks to which they say, don't use fresh air mode as that calls external air and dust particles with leaves and when asked about filter (Asnwer - how much can that stop as we cannot calculate what minute particles can be, to which cross question was how come leaves are not filtered, so blank) and again said repaired now and when again issue faced come back, this bills about 12k-13k once and what about this matter when car will be out of warranty. Rest other too many issues that are solved once modified part was used but still they were unexpected and out of case of wear and tear which rarely one by one seen in different cars but all in one in my case.
I really want some permanent solution or replacement of my dirty product or assurance that i am/we are safe in it as anything deadly can happen and risk our lives with lifetime warranty to such re-occurring issues.

Its not even been 2 years i bought Renault kwid RXT (automatic) and battery needs to be replaced as per the technicial who visited to check my vehicle.

Why battery needs to be placed within 2 years - I drive this car daily so battery gets charged daily.

Can you please let me know how can the battery die in less than 2 years. I have driven maruti and Honda there battery lasts for more than 3 years.
I am not happy with this vehicle. Will not recommend it to anybody.

Renault workshop in itanagar is one of the worst workshop in the world.
1) there is only 3, 4 mechanic are there. They took whole day repairing on one car only.
2) less workers in workshop but duoble workers in showroom.
3) less male workers compare to female workers.
4) managing director running aways from customers instead of any clarification.
5) they took whole day for free servicing which is done in within half hours.
6) in the name of engine oil they charge huge money.
7) they charged me rs 5680 in second free servicing. Whereas it was charge only rs 2600 approx. Earlier.
8) there is no any systematic.
Lastly, now i am suggesting my colleague not to buy/purchase any car from renault dealer itanagar.

This is with respect to my last visit at renault divineautotech,
Jahangirpuri service centre.
I dropped my car at service centre on 4th may'19 as i was experiencing
Some issues in gear transmission.

Ever since i dropped my car there, no one paid the heed to contact me.
4 days after i tried contacting renault jahangirpuri, the lady over the call told me that my car is being
Transferred to another advisor as the previous advisor wasn't well.

Even then 5 days passed no one contacted me from the service centre
And i called the same number again, the lady over the phone again told
Me the same thing that my car is being transferred to another advisor,
And assured me that i would receive my car to the earliest.

As of now it has been 15 days, no one cares about my car, it is me who
Contact them to know the status of my car and how much more time will
It take.

I have been going to this particular service center since past 3 years
And have never witnessed such kind of misbehavior before. I finally
Resorted to write to you about this, before writing to you i lodged a
Complaint at renault.in site and there was no response from their
Side.

This experience is so underwhelming and disappointing that i doubt
That i would be able to recommend renualt to someone in future, the
Assurances that i was given at the time of purchase seems in ruins
Now.

I request you to look into this matter and get my car repaired to the earliest.

Rahul gautam
[protected]@gmail.com

Hi, i am using duster diesel rxs 85 ps 2017 model... From the starting itself its giving me trouble on the clutch which is very hard. I have regularly updated on my service record.. Service centre team has done some updates also hut problem still remains sane.. Since i have already driven 38300 km.. Its becoming hard for me drive. Request your intervention for this problem..

Thanks.
Ahmad rehaan
[protected]

Hi, my renault duster master clutch is broken/leaked. I'm looking for the spare part but is currently not available here in indonesia. And i could also not find any shop selling parts in europe able to shipping it to indonesia.

Can i buy directly from you, and you ship it to indonesia?

I attached the picture of the spare part, is it the correct one?
My renault duster type is renault duster 1.5 dci rxl 2017, engine k9k8796e069630

Hi, i have renault fluence e4, manual, 2013 model, white color, gj19af6466.
I have given my car for general service few months back and ever since then my car audio music system was not working.., i have personally visited nearest renault service center many times, but i have not got any help or right response from them, its been almost 3/4 months i have no audio music in my car., and service center says "they cant repair replace or help me anyway.."

So this is my humble and final request to company to help with the product they have sold us with the promises and trust.
Thank you.

Contact me on : +91 [protected]
Pinkesh k patel

this is regarding negligence during service on my renault duster (Dl8cz 7407). I have been facing issues with steering since long as it is responding a bit hard. Last year (Nov 2016) when i sent my vehicle for service at delhi moti nagar service centre, i told them to look for any issues in steering as it felt hard but they pacified me by saying that this issue is usual with all renault duster and is very common issue and nothing to worry about. They suggested that this hardness is right from the manufacturing. I got convinced by their words.

But the problem aggravated later and when i sent my vehicle nov 2017 for service and asked them to look into the steering issue to renault mundka service centre, they told me that you need to get the whole steering assembly/rack replaced costing rs. 38000. Moreover, my extended warranty lapsed on 15 oct (Purchase date of vehicle:[protected]. This is pathetic to see that initially when the problem arrived, renault ignored it and later when the problem aggravated, you are charging heftily knowing that my car was in warranty when i initially reported the issue. I have been driving the vehicle since then with the issue. But couple of my friends also faced the same issue now. We are consolidating a list of customer who are facing same issues and preparing to file a legal case against renault as they should have recalled their vehicle to fix this issue as this has been faced by a lot of customers. Someone has to raise their voice against the corrupt renault. I have all the facts, mails and bills to prove our claim renault will definitely pay for it. Vw does in the past, why not renault.

Request for cancellation of booking of car in your company
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May 11, 2019, 6:24 pm (2 days ago)
To customer

Ref complain id #[protected]

Dear sir

With reference to my booking for one renault's duster rxs cvt petrol 1.6 brown colour in the name of sk abdul momin kindly refund my booking money of rs 173000 asap.
I have been chasing for the refund for nearly 4 months now but to no avail. If the money is not refunded to me within 7 working days after receiving of this mail, i will be forced to take legal step against the company.

My sales consultant mr abhishek nandi was informed about this as well around 12 days ago but to no avail.

Kindly expedite the refund process asap without any further hassle.

I would like to request you please accept my cancellation request and refund my booking amount in the form of pay order favoring to sk abdul momin after deducting cancellation charges with the tune of rs.1000/-

For your ready refearanc i am sending herewith the photo copies of booking money receipts

Your cooperation in this regard will be highly anticipated

Thanking you

With regards

Sk abdul momin

Not yet received any positive response from your end

About my claim of damages due to accident of my vehicle, service center has kept my vehicle around two months even after commitments of timely delivery, so i had to face a huge monetary loss as its a commercial vehicle.
Also, they did not respond properly during these two months of time. And confirmed that all damages are approved by insurance company but at the time of payment when insurance company did settle my claim partly, again service center is not responding anything even after my several mails.

I own a renault scala diesel car with plate number kl 05 af 8448. Recently the engine malfunction indicator light [mil] began to come on intermittently. I took the car to the authorized service center, m/s tvs & sons at adichira, kottayam, kerala. They diagnosed the problem as the fault of "turbo boost pressure sensor." they made me order the part, and changed it on[protected] per invoice no: servkyja19006102. And i was charged rs:3440/- inclusive of labour charges. But on the same day itself, on taking delivery, i found the same problem persisting - the light coming on intermittently as before. They admitted this and requested more time to check. Now they say the ecm itself is faulty and must be changed. See [[protected] invoice servkyja[protected]]. That the problem of mil coming on as before even after the change of the spare part is admitted by renault/tvs. The change of the spare part made no change or benefit. It was faulty diagnosis [experiment] and repair. I am entitled for the refund of rs.3440/- from tvs/renault. My complaints to them remains without response. The conduct of the service personal was also left much to be desired.in the second invoice a baseless comment has been added by the service assistant to shift the fault on the customer. I can prove the same if needed. Thank you.

Dear sir

I purchased renault duster (Petrol variant) in july 2016 (Registration no dl-8c-an-6455) along with extended warranty trusting on renault’s global brand image. The car is regularly sent for service at your noida dealership.

I believe that i have made biggest mistake of my life to trust on renault as following are the issues i have faced with the car in past 3 years (Almost):
From the very beginning the car had some issues and used to give jerks & vibrations randomly during the driving. I reported this many a times to your service centre and even formally made a complaint to renault regarding the same. I used to get the most obvious and unprofessional reply that the problem is not occurring in front of service staff and thus nothing can be done. I even offered them to keep my car for 1-2 weeks and test drive it so that they can get to know actual problem, to which they said it is not possible. After lot of arguments dealership changed a part called throttle body and told me that issue will not repeat; but i believe that the problem has still not been fully rectified.
I have even lost the count car has been sent to service centre due to technical snags; every time i am assured that the problem has been taken care of and will not repeat, but to my disappointment the problem reappears with few days and the cycle continues.
I am bearing with these minor issues but from past 2-3 months the car is having a serious issue which can be a major security threat to us as well as others on the road. The car suddenly stop shifting gears however hard you may try to push the clutch or pull the gearstick. The problem occurs intermittently and some times gets over in few minutes but sometimes it just doesn’t get right and i have to leave car on the road for 3 times in past 2 months and come home back by a cab. I still thank god that the problem has not occurred during interstate travels.in this regard, i sent the car to your dealership in april 2019 and they again told that the problem is not occurring in front of them and they can’t do much about it. On my repeated request and persistent they kept the car for 2 days and changed some parts and assured me that they have thoroughly checked the problem and it will definitely not repeat in future. But to my disappointment, the problem reoccured today while i was driving toward mehrauli. The cars gear just refused to move and i somehow managed to drive it down to my home in 1st gear (As no gear changes were happening).

I request people at renault to understand that this problem can turn into a mishap and can even be fatal to life of persons inside and outside the car. This is something not expected out of such a reputed company and on top of it such casual approach towards complaints is also not acceptable.

I am writing this email after being really frustrated and with high hopes that someone sensible at renault might understand the gravity of the problem and will take a corrective action in this regard.
I request you to either find the exact fault with the vehicle and rectify it or else give me a replacement vehicle; as i don’t find the car suitable enough to be driven on the roads.

Looking forward for a prompt action not this matter otherwise i will be left with no other option then to lodge an official complaint against the dealership & renault in the consumers court.

My car ac issue is ongoing since 7 months and until last month there was no action taken except filling ac gas. Last month service team said they have identified issue with high pressure ac hose and they replaced it. It was only 2 weeks after it was changed and now again there is a ac gas leak. Now they are saying issue with low pressure ac hose and they don't have the stock to replace it and i have to wait for few more days to get it replaced.
The car is in the service center at least for 5 days a month since 7 months. Service team didn't take any necessary actions initially as they only filled the ac gas, after i started posting complaint on face book page they took action to replace the part last month. They are bluffing around like this since 7 months. I'm having a huge impact because of this as i can't use the car and every time i should drop the vehicle at service center and i have to fuel the car for there r&d and testing. Plus i have to manage my own transport. This is been consecutively happening since 7 months, you can check the service history or i can send you the bills if you want.

Who is going to compensate for all the trouble i have gone through.

Appreciate if you could look into this matter and help me.

Regards,
Rohith shankar

Hi team,

I have been to dealership 2-3 times regarding fuel tank capacity of kwid car.
When checked by computer it showed the tank fuel of 22 ltr and they said it's the update issue, after the update i went again to dealership for fuel check, it was 23 ltr.
Car number is hr29 at 4068. They told me that tank capacity is 26 ltr and there is 2 ltr for air gap, so the net capacity is 24 ltr only.
If that is the case why renault is claiming 28 ltr of tank capacity on paper. I understand the variance of 1 ltr but not getting it at 24.

Please replace the fuel tank with 28 ltr capacity or i have to file a written complaint in consumer court for misleading information and product.

I bought renault kwid on 20 feb 2019 and today on 19 april i still dont get the proper documents of warranty. I purchased 5 th year warranty by paying extra and now they are saying that sales guy didnt tell us about the extended warranty so we will not be able to provide you that, what about money, previously they took first emi as a cash and they give no reccept of that, i argued for that and after 2 months i somehow managed to take my money back, they are like running a scam in selling cars. Iam bit disappointed with this type of professionalism.

My company has purchased duster for me on 6th april 2019. I have driven this vehicle for 450 kms and it is now 9 days old. Today morning (17th april 2019) i notice a crack in the front windshield without any reason. I am really disappointed with the quality of this product and renault dusters ability as an tough and rugged suv. I suspect and have doubt about the quality control process of duster manufacturing. The workmanship of duster is poor& quality control process is poor. I have raised a complaint in this regard with duster but still awaiting the answer from them. As a new customer to renault i am highly disappointed and i do not recommend this vehicle to anybody. Please dont buy renault duster, it a poor quality product