This is to inform you that i have booked renault kwid RXT O 1.0cc from solan branch on 17 feb 2017. After 1 month i have cancelled my booking. Brach executive said submit your reciept at branch. I have submited reciept and they write down my bank account information and said. Within 2 3 months your amount refunded online. But after 3 months i called solan branch they gave me other numbers to contact. But no response from there side. I have also call on company toll free number and register my complaint. But they dont resolve my issue and said we dont know how much time company take for refund your amount. Approx after 2 years company not refunded my cancalation amount still company executives said we dont know how much time taken to refund my amount.
Renault customer support has been notified about the posted complaint.
Dec 18, 2018
Updated by Girish25 I have also attached a copy of booking reciept
Verified Support
Dec 20, 2018
Renault Customer Care's response Dear Customer (Girish25),
Please check your private message and share the details for us to assist with your concern.
Dec 20, 2018
Updated by Girish25 I have send my contact no in message . Lets see how company resolve my issue and refunded my money or making fool again like company always do over the 2 year.
Dec 20, 2018
Updated by Girish25 You need to look into it. I know how company look customer problem last 2 year. The way company handle customer problem is discusting. Company making fool of customers. Company not able to refund customer money than close your company. Any way my contact no is [protected] and another one is [protected]. May be company can refund my money.
Dec 22, 2018
Updated by Girish25 WooW Company is trying to making fool again. On 20th Dec Company executive message me and ask me to share contact details to resolve my issue. I was shared my contact details private message and here also. But now company playing a trick and they send me message today and ask me to share my contact details. Is the company executives are illiterate and they don't want to see my contact details. I have attached a inbox message screenshot where i was already mentioned my contact numbers. This proves company doesn't care about customers issue and they don't respect of this platform and law. Now i feel they are trying to making fool of this platform also. Any ways my contact no is [protected] and [protected]. I think they are now able to see my contact numbers.
Verified Support
Dec 23, 2018
Renault Customer Care's response Dear Customer (Girish25),
We understand that you're facing an issue. Our concerned team will get in touch with you to support and help with your concern.
Dec 23, 2018
Updated by Girish25 Really u understand what issues customers are facing. I don't think so i[censored] understand than your support team will contact me and refund my money. Cimpany sending message here " Our concerned team will get in touch with you to support and help with your concern." But they dont organise any call to resolve issue. I want to refund my money as soon as possible. Company taking too much time its approx 2 years. Company only showing they are worried about customers issues thats why company send messages here but can't do any action to resolve issue.
Dec 23, 2018
Updated by Girish25 After submitting compalint "renault fraud" issue in this platform i get a call from renault company executive on 23rd december 2018 at 12:27pm. They regirster my complaint again. I have already registered complaint 2 time before. And the new complaint number is "04918315". The company executive said they will forward my complaint to conplaints department. It means company taking lighty previous complaints register by me or they ignored my previous compaints.
After that the company executive said they want some time to resolve this issue. I was asked to executive how much time they want to resolve this issue. But the executive said they dont know how much time company take to resolve issue.
Company want more time Is 2 years is not enough to refund my money. How much time company want to refund my money. Is there a way to resolve customers issue by giving timeline and the main part is they dont know what the meaning of timeline.
I hope they will not making fool again like they do over the 2 years and resolve my issue as soon as possible.
Verified Support
Dec 26, 2018
Renault Customer Care's response Dear Customer (Girish25),
Our team is working on your concern. Please be assured, we'll update you on this.
Dec 26, 2018
Updated by Girish25 Its not a big deal company taking too much time to refund customer own money. Is 8000 amount is too big for company to refund. I was hoping company refunded my as soon as possible. Your team already taking too much time. Please do some action writting diplomatic statements are not enough.
Dec 31, 2018
Updated by Girish25 8 days are gone but there is no respond against my complaint. I am not able to understand why Renault company not refunded my money 8000 out of 10, 000. Why Renault company making fool again and again. Logically we see Renault company earning 2000 rs per cancellation. Renault Company do this with lots of customers why they don't payback customers remaining own money. This shows Renault company not care about customers and their goodwill in market. Ohh Sorry i forgot there is no Goodwill of Renault company in market. And the reason the they are specialist to cheat customers and the company proves this again and again.
Jan 02, 2019
Updated by Girish25 I have called again to Renault customer support on 31st December 2018. But again the representative said they can forward my complaint to complaint department and complaint department will call me within 24 hours. 2 days are gone but there is no respond from there side in call. Even After 26th December the company not responding here regarding my complaint. Is there a way to run business and cheated customers. Please show some respect to customer and refund my money.
Jan 18, 2019
Updated by Girish25 There is no response from reanult company after 26th december 2018. Company trained their executives how to make fool of customers. Saying diplomatic answers can't resolve my issue. Company need ro do action to resolve my complaint. But unfortunately they doesn't care about customers. Iam waiting over the 2 years for my own money. Shame on u
Verified Support
Jan 25, 2019
Renault Customer Care's response Dear Customer (Girish25),
Please be assured, your concern is currently being looked upon. We will get back to you really soon.
Feb 21, 2019
Updated by Girish25 You Wrote diplomatic answers here to show you working on consumer complaint. Show case study or work flow how you resolve customer issues, Iam sure u do nothing only expert to make fool of customer. Refund my money you take too much time already.
Apr 04, 2019
Updated by Girish25 The dealer is closed the solan showroom. Than who takes responsibility of my money. Renault custome care executives not responded on my complaint. Company takes too much time approx 2 and half year. How much time company want to refund my own money. Shame on u bloody frauds
Aug 31, 2019
Updated by Girish25 Today again i called to Renault customer care and they said they cant do anying for this issue. Who takes the responsibility of customer money.
