Renault Complaints & Reviews

Dear Concerned,

I am writing this with a heavy heart and really disappointed to see such behaviors of the staffs of Renault Service Center.

Recently I purchased a Renault Kwid and my first service was due for Aug-18. So I planned to go for my first free service on 18-Aug-18, after I reached there during service I found my car to fully scratched on the right side (includes front fender, front right door and back right door). When I asked them, they simply ignored it and said to go for a paint job which is now discounted as paint job camp is going on. I was really stunned to hear the same.

I came back home and called up the customer care and they conferenced me with the Renault Central CRM named - Anwesha Banerjee where she promised to investigate on the same and will get back to me.

After a day Anwesha called me back and said that she investigated and found the scratch was made from there end and closed the case/complaint raised by me, and asked me to send the vehicle where they will repair the scratch.

She arranged for my vehicle pickup on 23-Aug. The driver came and took my car as per the schedule.

Now, when they received the car Anwesha called me and stared playing with her words saying that only a small scratch was done by them. And they will only repair a part of it. When I asked her that what is the proof that only small part is only scratched from your end, she replied that her advisor told her.

I am really stunned to hear such kindly of reply from her where she is trying to prove her advisor right and me wrong.

Request you kindly see the above matter and please get the scratch repaired on priority.

Thanks,
Rajat
[protected]

This refers to multiple email sent on [protected]@renault.com regarding replacement of shock absorbers and lower arm of scala which were giving trouble since the odometer reading was 25k.
Since than the issue was raised to gen-nextmoters, thane.

I have following with customer care cell since long but no concern was shown by them. Every time i raise the matter, they redirect it to some new service centre.

Kindly look into the matter.

Regards,
Kamaljit

Sir renault fluence 1.5dci 2012 model
Saturday morning get the error on screen risk of steering locking 🛑. Vehicle break down i inform to road side assistant given to the renault service in hyderabad but they said steering column part has been failed
Estimated cost was 28000rs. But didn't drive any rash but default problem here find it. My warranty has been expired not satisfaction we r..
We paid many services & insurances didn't use till nw. But renault fluence vehicle was not coming.. But parts was very high cost. Hw can we maintain like this. Please solve this problem.. This problem was in manufacturing only
2 problems find it
Ap16bx9009

28th july 2018, 13th aug 2018

Traffic in bangalore is not new. All cars need to have the resilience to perform optimally for 1 hour in the 1st and 2nd gear.
Yesterday after driving for 1 hour in the 1st and 2nd gear continuously, i was not able to change the gear from 2nd to 1st or 1st to 2nd.

The only way i could change the gear was to switch off the engine, change the gear and then power on the car.

I am raising the complaint here because verbally i did try to inform the trident renault team but their response was very casual : sir bangalore traffic will impact the gear of all cars.
Not sure if this will be addressed ever in today's india where consumer is at the bottom most layer of priority.

I own a renault duster 110 ps rxl 2015 model vehicle, i have purchased the car from renault hubli. From last more than 6 months i am facing an issue in gearbox, gear gets stuck while shifting from 1st gear to 2nd gear. Most of the time it happened at the middle of heavy traffic which was annoying and i have struggled a lot to shift gear from 2nd. Many times i have reported the same issue in renault hubli service center but never got a proper solution for this. I have googled to seek some information regarding the issue and i was surprised to see that there were lot of complaints reported on same issue. Its seems to be production fault/ issue from renault? I am very disappointed from renault.
I appreciate a quick response and solution from renault team on this.

Team,

Please look at the services that I have taken in the past, every time team manipulate the actual issue [ yes they could because I am a new in this field ].

Speed varies all of a sudden
Acceleration is not in my control
Vehicle stopped twice over road and it took 25 min(s) to restart however, road side assistance says that they can come by 45 min(s) . Worst case is that we can't move the vehicle when choke symbol comes on the dashboard.
petrol, only 17 Leter petrol only going inside.
I went 1:51 PM yesterday to Silk board show room though they know this problem as known but took 1 hour 15 min(s) to respond to my query and they said that leave the vehicle as the condition of the vehicle in danger. for the customer safety we need more time to evaluate. If it is that much issue why was it taken care during first phase of service wherein, I had told this issue verbally.
Last but least, pathetic support staff and service, I won't recommend this car for anybody.

MP7348 is the car number.
by the way they are very intrested toward insurance ...
Forgot to add one thing, I am the first buyer of Climber from Bangalore reason...

I purchased a Renault Duster AWD from Aruna Motors Nellore and after two years the car developed some issues with the fuel injectors which i have come to know later. Initially while driving the car used to shudder and two error lights came up. Immediately i took the vehicle to the above mentioned service centre . They took in the vehiche and a day later returned it saying that all is fine. The same thing happened twice and i went back again and same thing happened. Finally the errors came up and wouldnt go back unlike before. Now when i took the car to the service centre they stated that its an issue with the fuel injectors and one of them neeeds replacing. This is a scam . When i took in the car during the warranty period they just sent me back and now they took up the issue and are charging me Rs 27000/-. This is the worst experience ever. I have had two Honda cars before and never have I exoerienced something of this sort.

Contact: Samprakash Thodeti
[protected]

I have raised a complaint with renault 1 month before about my gear box. Gear gets stuck while moving it from 1st to 2nd or 2nd to 3rd and vice versa.
I had taken my car to renault service center, baner, pune to fix the issue. I dont know wat they did with the car in 10 mins and said issue is resolved. But it is not yet resolved.

Complaint number from renault:
Survey service complaint[protected] renault baner service, pune (Pps motors pvt ltd)

I have booked a renault kwid from renault yamunanagar (Payment id [protected]).

Dealer is charging rs. 6490/- as logistics charges above ex-showroom price.
Also, renault customer care representative says that i will have to pay the logistic charges as these are the expense of transportation from renault, chennai plant to dealership.
Since ex - showroom price of vehicle varies from place to place due to transportation cost only, i request renault to provide me a car against above booking without any additional cost towards logistics.
Otherwise, feel free to cancel the booking & initiate my full refund.

Hi,

My car met with an accident on 19th july 2018 and was sent to the workshop the same day. I have been following up for last 18 days, an advisor assigned for the job wouldn’t inform, the branch head doesn’t take calls and the reception is clueless.
This is frustrating when right from
Advisor to the head of the workshop give excuses of non efficiency instead of solving your problem.

I landed in workshop today 6th august 2018 to pick up the car as i was told it will be ready. Before reaching the workshop i tried to call the advisor sanjay and branch head binu gopal but both of them refused to answer. After reaching here i got to know car is ready but they won’t release the car because insurance has sent them the liability.
I am really upset with this treatment and looking at going to the consumer court for the mental agony, if this was not picked up immmodiately.

Regards
Anupama soni
[protected]

Purchased date october 2017

The offer was 10 grm gold coin

Still i don't found any kind of offer...
My car name is kwid climber
My details is below

Name sumit varma

Dealer name sivasagar renult (Basudev motors jorhat)

My address mackeypore, p. O. Mackeypore. Police station. Nazira. District name sivasagar
Pin code number. 785685
Landmark. Near mekipur garden lp school

Follow on complaint (#71134) renault kwid amt engine stoppage
Dear renault,
I have raised my complaint of renault kwid engine stoppage in 6th july18 (Complaint number #71134). So far no action been made from your end. You guys are simply telling to forward the personal detail to contact us. It’s really a name sake since there is no firm action taking place. I have shared all my requested details already but no update so far, at the end saying to contact nearest service centre only and the joke is those service centre team only refused the rectification and charging me 80000 rs as cost to pay, a new engine cost. Now i understood that by seeing the below complaints there are alots of costumers same like me facing engine stoppage on kwid amt varienent while the car is in running condition. We need a concrete solution from renault to end this. We are expecting a call back from renault for the amt model kwid from the costumers and rectify the defect forever as this is the first and foremost thing to be done by renault for costumer satisfaction

Awaiting your urgent action on this regard

Yeheya k

I bought renault duster in august 2016 considering the ride quality, robust build, long term ownership, go anywhere attitude as usp for the car. However, my ownership turned out to be terrible with following primary issues within 6 months of time
1. Loud metal knock sound that occurs inconsistently and especially in slow stop/go traffic in first gear

The visit to different service centres has not resolved the issue and instead multiplied the problems with following issues
1. Bouncy ride noticeable at slow speed and induces fatigue at high speed
2. Steering not precise but left to live with it

As expected and usual, every time the service centre takes psychology class mentioning the issues are trivial and although the issue persist, it does not affect the performance of car and is safe to drive.in 16k kms, i started to notice the car wobbles at rear end and was hearing a very annoying humming sound. At this point i am sure that there is serious issue with the underlying issue showing its visible symptoms and no longer like to listen to polite psychological advise. Again multiple visit to service centre to this issue resulted in below
1. Initially asked to change tyres and no clear explanation given as to why oem tyres fail in 16k kms when it is supposed to come for 40k kms on normal use. After persisting the issue is not in tyres and escalating the issue, the service centre replaced the wheel bearing and the wobbling stopped and humming noise reduced by 60%. A fail wheel bearing in 16k kms tells the story that there is some fault and the wheel bearing failed exactly in left rear wheel where i usually hear the knocking sound
2. After persisting to know the root cause, the tyres were rotated for check and boom, the steering wheel alignment went for task and the already not so precise steering is left unusable with sharp left pull when hands off for 2-3 seconds
3. Service centre recognise that this is serious issue and escalates to renault for technical guidance. It took almost 11 days in keeping the vehicle in service centre to liberally interchange most vital parts of car like lower arm, power steering rack, shock absorbers to check for the left pulling even after setting the car to standard wheel alignment readings. After all the effort, the issue remains and the service centre at this point decided not to waste their labour effort anymore on this as they knew the car is faulty and that they could not do anything more. The fix they did along with renault team is to provide a non-standard wheel alignment setting that subsides the issue. When i didn't accept to this malpractice, i was asked to take up the issue with renault company and asked to take delivery of the car. I took delivery on good note for the effort they spent without any choice.

I am now left to live with car that i think is a lemon (Defect car with issue not resolved by standard repair procedure) and the customer care does not seem to provide any update or response for next steps to resolve the issue. With multiple visits to service centre, i now have following problems and has seriously compromised the driving pleasure, ride quality of the car and i'm very suspicious of long term ownership and reliability of the car. The dealers think the car is found normal if the car moves in 4 wheels and does not seem to understand the customer feelings of drive pleasure and ride quality to which they had spent money to research and buy car in the highly competitive market.

1. Random dead spots in steering where steering seems gets disengaged and gets engaged after an effort. This is dangerous in high speed drive and manuver
2. Left pull slightly reduced but visibly persists. I now need to consciously hold the steering wheel with an effort to steer the vehicle straight
3. Knock sound in left rear wheel still persists and is not diagnosed for any cause in the last 1.5 years since i reported
4. Steering shudders on turning side to side in idle and this is not the case in other vehicles i checked
5. Shock absorber sound (Newly introduced in recent repair) on going over speed bumps
6. Poor mileage with 10-12kmpl in city and 12-14kmpl in highways

A sincere request to renault. I dont complain the duster car is useless but some customers getting a defective car or dealer not trained enough to handle some complex issue, there needs to be special care from the manufacturer to address the issue rather letting the customer go in tremendous mental stress and pain to get a issue fixed. So far after so many escalation, i didnt get to speak with a senior person of customer complaints and there is no direction provided on the next steps for resolution.

Such treatment will only spoil the reputation of the brand you had meticulously built over years and whatever great product that you bring to market in future, such mistrust of customer is going to eventually fail the brand.

The issue not resolved in 2 years i dont believe the issue magically resolves now in few days and with drive experience lot compromised with multiple repairs, i sincerely request renault to take up this case atleast now and provide a replacement car. I'm fine even if the full replacement to brand new vehicle is not possible, you shall deduct a reasonable amount for kms driven and replace with new car and show us the value of renault brand in india.

My name is Rahul and I'm using Kwid Climber Automatic variant. I'm facing
the issue with Gear knob of this car from day one. In running mode car
ignition turns off automatically and starts displaying all the three modes
(DNR) in the console. The issue can occur anytime and it becomes very
dangerous on the highway because I need to stop the car in mid of the
highway to get this ignite again. This issue has been reported to Renault
dealership multiple times. Every month I'm going in dealership to get this
checked. If you check the records of this year I went to service center in
APRIL, MAY, JUNE and two time in July. Service center in Panipat Haryana doesn't care
about customer's concern and they were unable to identify the issue. Then
due to work, I brought this car in Chennai and I really appreciate the
Service center KUN Renault as they were able to identify the issue in one
go.

The software has been upgraded 4 times in last 4 months however, still
issue persist. As per service center they have raised multiple CR and last
time in June they confirmed that we have discussed this with our Chief
technician and in case issue comes back then we will replace couple of
parts related to Gear however, issue came back with in 40 days.

Last week I gave my vehicle to Service center again. I was able to turn on
the Engine however, car didn't move from it's place and stars showing
critical ignition related indicator.

Car went to service center they again followed the same process of raising
CR then upgrading the software. We did a test drive for almost 50kms. Issue
didn't observe.

Same day evening I tried to turn on the car but it didn't turn ON and
starts showing multiple alarms.

I again called service center and now they are saying that we need to test
it again so bring the vehicle. Attached is the PIC of the alarms which is
observed after few hrs. Of the last service.

When Renault knows that it is a known issue then what's the issue in
replacing the faulty units.

I'm not saying that service center is not good, they are very good however,
my issue is not yet resolved and I don't have further patience to visit the
service center again and again.

I need a solid solution to resolve this issue. If you are not able to do
anything then please let me know so that I can sell this piece of "[censored]".

Dear sir renult company maine 6 month pehle kwid gadi khareedi thi jb se maine gadi kahreedi hai tb se aaj tk meri gadi ka window system center look kam se kam 8 se 9 bar kharab ho chuka hai har bar company me jakar sahi karwata hu 15 se 20 din k bad phir kharab ho jata hai company me maneger agent kisi ka bat karne ka tarika sahi nahi hai mujhe har bar dubara kharab nahi hoga kehkar gadi de dete hain
Sir please aap logo se mera anurodh hai meri is complain par dhiyan diya jaye please sir

This is the worst car anyone can have. The monsoon is going on and the car's front seat get all wet and the water is even getting in all the time it rains. That is still giving a positive hope if car is running fine.
It suddenly stopped after 20kms drive from my home to a function and did not even getting any current while i try to start it. I literally left my car in the hotel as there is nothing i can do with a dead machine.

If i was rich i would have literally burn this car in front of renault dealers. Please call me at [protected] if you are willing to solve your customers issue.

This is the worst car anyone can have. The monsoon is going on and the car's front seat get all wet and the water is even getting in all the time it rains. That is still giving a positive hope if car is running fine.
It suddenly stopped after 20kms drive from my home to a function and did not even getting any current while i try to start it. I literally left my car in the hotel as there is nothing i can do with a dead machine.

If i was rich i would have literally burn this car in front of renault dealers.

Dear,
Highlighted concern is been addressed but not rectified.

1) now problem which i am facing is like once or twice in a day and it can happen anytime /anywhere, mostly in bumper to bumper traffic. Now when i visit renault faridabad dealership they drove the car for 2 kms, but they didn't find any issue, but i am still facing the issue.

Now got to know from many other reviews that duster also faces...

I have purchased renault kwid manual full option white variant on july 7th. Just a three weeks of running i have faced gear problems. Fifth gear is not working. I have contacted with the showroom and now my vehicle is with them. They are saying gear box is complaint. Within three weeks of time a new car is facing such a problem. This is really pathetic. I need my car at the earliest or else you have to replace it. The service dept is not doing the best to rectify the problem. My vehicle has just run 1800 kms. I need it rectified on 28/07/2018 (Saturday) or else i don't need your vehicle. Or provide me new car. How i trust the car. Just in three weeks gear damage occured. How i trust it. I purchased the car from kerala, thrissur, nadathara showroom. I need it rectified on or before 28/07/2018 or else provide me a new one. Or give my money back.

About two months ago i bought a zero renault capture 2018, chassis 717617, motor 3851, reached 2500 kilo until now, and found strange sounds, i went to the agent twice at two deferent places, during the first time i was treated with a very bad way, overall no one discovered what the strange sound is! The sound still exist when i turn right or left! What can i do?