| Address: New Delhi, Delhi, 110062 |
Hi,
Here comes same gear problem again and this time again stuck highway in night
I have faced so many problems with your car, i will never ever purchase renault and will never suggest anyone else also for this car.
I again got stuck in middle of nh8 on 8th june with same problem, my gear got stuck and car could not start.
I got stuck around 8:30 pm and was on road till 11:30 then crane came and picked up my car from road and took to nearest service center at kataria chowk gurgaon.
The same problem was there before due to which i got stuck in my previous complaint, that time car was taken to renault mayapuri and there it stayed for around 1.5 weeks finally i got car and the advisor (Mahesh) and manager there assured me that this problem will not come and after just 2-3 weeks same problem was there due to which i got stuck again on nh8. Renault mayapuri made fool of me again and just did top up oil for gear. Even afer i told him that gear problem is still there mahesh said no it is resolved. Is there anyone who can take action on these guys.
From the start when i purchased this car i have been facing several problems, first was ac problem, which took months to get resolved from okhla service center
Then this gear stuck problem, which was major problem
Also problem with dipper switch
If i would not have taken extended car warranty, i would have thrown this car in trash
Now, at kataria chowk gurgaon renault service center my car is lying, its gear box is finally changed and due to gear problem my clutch also had problem, due to which they have changed clutch set also. I had spoken to ashish over phone of which i have recorded call with me. If clutch was gone bad due to problem with gear why they have charged me for that. I will not pay anything for this car's problems. If gear box is changed in warranty you should change anything related to that with warranty now and also in future.
This is really a harassment, i am travelling daily by cab by spending 1000 rs per day just due to your stupid car, pay me 1000rs*3 weeks = 15000 rs for this
This is my final notice, i will be using some other ways to deal with you if these problems persists.
Rajiv
[protected]
Aug 7, 2018
Complaint marked as Resolved
Renault customer support has been notified about the posted complaint.
Jun 26, 2018
Updated by Rajiv_Kumar_1982 My Car number is DL8CAK8071 Duster currently at atul kataria chowk renault workshop
Verified Support
Jun 27, 2018
Renault Customer Care's response Dear Rajiv,
Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you for further assistance.
Verified Support
Jun 27, 2018
Renault Customer Care's response Dear Rajiv,
We understand that our team is in touch with you and assisting you in this regard.
Jun 28, 2018
Updated by Rajiv_Kumar_1982 There was no resolution
Verified Support
Jun 30, 2018
Renault Customer Care's response Dear Rajiv,
We understand that our team has contacted you and shared the necessary clarification in this regard. Further, the vehicle is ready for the delivery and request you to please get in touch with your service center for assistance.
Jul 01, 2018
Updated by Rajiv_Kumar_1982 I am not happy with the gear shift from 1 to 2nd it's too hard and I suspect same gear stuck issue may arise again
Verified Support
Jul 07, 2018
Renault Customer Care's response Dear Rajiv,
We would suggest you to please visit your nearest service center for further assistance.
This is the same problem we are facing with our Kwid. They take the car for more than a week every single time and the car comes back with problems that remain unresolved.
Really sad
Please check your private message and share the details for us to assist with your concern.