Renault Complaints & Reviews

Hey, i purchased car from the showroom but when i took my car for the service.. I got to know that the car was already sold to someone else on 29 may 2017, where as i purchased the car on 25aug2017.
The engine number of the car has been registered under the name of the person who purchased it before us.
The showroom did a fraud to us.
Please contact us as soon as possible.

Dear sir,

This is to inform you that we have given our duster no. : gj06-hd-7286 for full servicing but it was half done and told to me that jumper spares are not available and will be available within next 4 weeks. On 12th sep 2017, when we approached the kamdar service station, makarpura, vadodara, gujarat., they told that the spares are not available hence regret to perform servicing.

1. What to do?
2. This is second time its happening, last time it took 14 day for servicing that to it was not performed fully.

Please reply what is to be done. Shall be sell the vehicle is scrap due to lack of companies ability to provide service?

I have booked renault 85ps rxs diesel cayenne orange colour on 23.08.2017 in the name of my wife divya t with renault trivandrum showroom, near ioc fuel station. At the time of booking, executive from renault trivandrum lijo and team leader harilal told me that no stock of 85ps rxs diesel cayenne orange colour duster at all over kerala. And they convinced me that new stock of same colour vehicle transported for me from chennai to tvm. He gave me a chase no. I trusted my executive and paid the full amount on 30.08.2017. Today i visited trivandrum showroom then i realize that the chase no given me was fake and it for a renault lodgy (Meejsrkf9h7001509). So they changed the chase no (Meehsraweh6015392), when i checked the new chase no i realize that it is for an old vehicle (Manufactoring date 25.06.2017) from alappuzhashowroom. I need a same colour new vehicle that shiped after my booking date or refund my full payment with interest till date.

Sir i had purchased duster 110ps on 4 sep 2017.
While driving to home on 4 sep 2017 only. The power steering stop working. And it was heavy like s truck steering. I took the car to the showroom next day they ßaid they will check ànd let me knw. Even now after 8 days they dont know wat is the problem. My car is not even registered. Plzz help me for àny suggestions. The problem the computer shows in service centre is
(Dtc5606 motor circuit)..

Dear renault,

I purchased kwid rxt 1.0 on[protected] from jp nagar renault. Car reg. No. Ka05-mv-5988. By that time, a cover note with no. 34912022 was issued during delivery. But till date i have not received the insurance hard copy nor the soft copy. The insurance is not generated i think so. Sales executive is least responsible to attend the issue. Many times i have contacted him but he says it takes time, i have written to higher authorities, the insurance person is changed like that. So i request you to please solve this issue.

Also the cover note is issued with a blunder mistake. My car insurance cover note was issued on[protected]. But the insurance start date is from[protected] and end date is[protected]. How is this possible? Copy of cover note is attached.

Also they promised to reimburse the gst amount after delivery. But till date not yet received. They say many reasons to convince us.

Kindly look into this and get it solved please. The sales executive is totally irresponsible there.

Hi my vehicle no:- ka-48 m 5606, recently had visited hubbali service station on 7-9-2017 for general service and issue was meter fault, meter reading was 98, 000 km actually reading 1, 06, 000 km as my records but manager said that vehicle has been serviced at kollapur
(June 2017) with meter reading 1, 76, 000 km, actually vehicle has not bean driven to kollapur service station, kindly help me in solving the issue asap.

Regards
Sucheta wale
[protected]

I have sent my car for services n repairing of car which was making noises.. But my car returned to with same complains remaining... I put complain that time... After sometime service station called me n said when ever u come back to jodhpur, we ll do all work pending n solve all problems... Now i m in jodhpur still they are not providing proper services to me...

Dear sir/mam,

My name is mohammed basheer. I purchased a renault kwid 800 cc rxt car from renault trichur, mannuthy on[protected]. As per their onam offer there was 4 door power window free or cash discount of 5000 inr. I selected 4 door power window and at the time of delivery they told power window kit is finished and after onam holidays they will bring and will contact us. They didn't call and also we called them they says it's not yet available. And we drive the car only 10 days it's showing some problems. There is problem in pick up. If we take car in first gear its moving easily and after that if we change to second gear it's feel like we change gear in to 4'th gear. That much power shortage. I think it could be resolved and a/c is sometimes only fan is working. No cool and some time running car getting off without any reason in the road.

This is first time i am facing a problem with a brand new car. As you know now a days lot of cars giving interesting offers and other benefits but i choose renault because of a trust. Even though i have booked hyundai eon and i cancelled that booking and go for kwid. If we give money and we didn't get satisfaction next time we will not recommend this car to any friends of family right? I already inform this to trichur showroom and till now no action taken that's why i am writing over here.

Dear sir/mam

I have 2 renault cars one is duster bearing no. Jk02bb6699 aand one is kwid rxt jk02bq 0452

Most of the time i visit to service centre jammu they dont have spare parts and they after that after 3-4 months when some spare part arrive they take too long time to repair the cars.
As an example i have ordered my renault right side rear door, this part took 3 months to reach in jammu and after that they used that part to some other car instead of mine now when i asked them thry ordered a new one once again and now when the new door arrived it is taking them more than 2 weeks to get my car repaired.
I am feeling like hell. What type of service do renault have i am very disappointed with this. Now it is kind request to u please take some serious action regarding this.

Thanking you
Umesh sharma
Disappointed costumer

I have a kwid car... Reg no. Cg 04 lf 3032. Which is well insured under zero declaration..,, 10 days back i have to attempt a claim firstly insurance adviser said that you have to pay in case then redeem money transfer back to your bank account., then i had made communication with insurance company... They said that adviser is misguided you, you don't have to pay in case,,... I thought that's all.
Then after completion of bodywork of car transfered to service station,, in that general checkup technician said that car's had internal damage also you have to replace the parts... That are on same side of impact which was claimed previously.
Now the insurance adviser says i can not claim that parts on the same claim.. You have pay in case.
So it is a my mistake that the insurance adviser not mentioned my all damage on claim. Now he is talk me roughly and says pay and take your car

Service complaint[protected]renault rajahmundry
The company is forcing the customer to purchase an ac kit worth rs 85, 000/-. The company did not rectify ac problem when it was faced twice during warranty period. They got parts from outside private vendor and replaced. Now after warranty period they want us to purchase complete kit instead of just replacing a specific part worth rs[protected]/-.

Dear sir,
Please change your chamber from plastic to metal because 100 of kwid engine are seized due to break and oil run out. After that you charge 1 lakh for engine repair.
You have done a fraud with customers. Now selling your chamber guard against this condition. I hate renault... Never suggest anyone to buy in whole life...
Name... Anshu rana
Mob-[protected]
Dl8can1888

I have purchased Renault kwid 799 cc from your showroom at Mandi HP.in July, 2016.
The AC of my car is not working .when I got checked at Renault service station Mandi, once they filled gas in it.and 2nd time they said that the blower motor is to be changed.when I said that this is with in warrantee period.They said, if you want to change it within warrantee then you go to Chandigarh service station.as we are not able to change this.whereas Chandigarh is 200 kmms from here.How is it possible.A customer has to travel too far to get his vehicle repaired.
So my AC blower may be changed immediately without harassing me more.

It's dangerous for customer car please change this plastic chembar free of cost to every kwid customer
Oil part is heart of car. Company officials niglet this part for his profit increases in after sales service
I think it's company planing and plotting with customer heard money
Please gov. Officials look in this matter and. Take proper action
Thanks

This is regarding abs and brake lock issue in duster cvt petrol vehicle which i purchased on 25 august 2017 from renault hitech city (Autologic motors india pvt. Ltd.), kondapur, hyderabad.

On 26 august 2017, when i was returning from hi-tech city, suddenly abs light on the dashboard screen started glowing continuously and the brake paddle became very hard due to which i was not able to apply the brakes. Somehow, i managed to reach my place and it was a horrible experience. I discussed this with the concerned sales person in autologic and as advised, i called rsa and my vehicle was towed to the service centre at kondapur, hyderabad on 27 august 2017 afternoon.

The service center persons kept the vehicle till 28 august 2017 and after checking through the clip tool, they could not detect the problem. Then they asked us to share certain details for further testing by technical team (Tech-liner) on 29 august 2017. Still, they could not detect the issue and asked us to take the vehicle back. We were quite afraid but we took the vehicle on 30 august 2017 on the written assurance of service manager that this issue will not arise again.

While we were driving back from the showroom on 30 august 2017 after taking back the car and we have just reached nearest petrol pump which is just half a kilometer from service centre, the same fault (Abs light started glowing and brake paddle became hard) was again detected. Since i was near to showroom, i somehow managed to take back the vehicle and it was again a horrifying experience as i was unable to apply the brakes. The showroom people took it to the service centre. Abs light was still glowing and brake paddle was hard due to which it was difficult to apply brakes.

We showed the sales person and the service manager the problem that the abs light is glowing and the brake paddle was hard due to which it was difficult to apply brakes.

The vehicle is with the service center since 30 august 2017. The service center incharge is telling that they have changed the brake paddle but the abs light is still going.

We spoke to the area sales manager also and he is insisting that there is no problem even if the abs light is glowing. However, in the renault duster owner’s manual page 1.42, it clearly mentioned that if the abs light is glowing then there is a major fault and we should not drive the vehicle.

This clearly shows that there is a manufacturing defect and some design flaw which the technicians are not able to diagnose. You would agree that no one should use such a vehicle and take risk of one's life and other's life while driving if the brake is non-working and corresponding warning signal is being given by the car to stop the vehicle. Hence, i would request you to kindly refund me the money as soon as possible.

I have been emailing and calling customer care constantly and it is extremely disheartening to hear that the person to whom my case has been allotted is on leave. After requesting for long to connect me with some higher authority, they are just telling me that complaint management team will contact me but i am not getting any response on how to claim the refund. This is a sheer case of negligence. I am spending huge amount of money daily in transportation despite purchasing a car of rs. 12 lacs approx. I am under severe mental unrest due to which i am having sleepless nights since 26 august 2017.

All of a sudden, i received below mail from service manager today. After that, i spoke to general manager - service centre at 4 pm to let me know the status of refund and then he asked me to ignore the mail saying that area manager will get back to me and till now i have not received any call from anyone on how to receive the refund.

I called customer care at 7:00 pm today after and i was told that area manager will call me in 10 minutes. After that, i again called customer care after waiting for 2 hours i. E. At 9 pm. After keeping my call on hold for 15 minutes, they said that they are not able to reach area manager. This clearly shows that renault is hiding its face from the wrong that it has done to its customer.

Looking forward to receiving the refund of my hard earned money at the earliest and i request you not to mentally harass me anymore.

Sir, i t. Thambi raj owner of kwid tn74am2134. I have given my car for 2nd free service at renault service centre (Madan motors auto wheels private ltd) ratu road, ranchi 834005 on 10/06/2017 10:51:57 ro no: rornjb18000680. Service advisor: rajeev ranjan singh, contact no.[protected].
After 2nd free service; the service book not given to me. They asked some excuses and time. But till date they are not return the service book. So many times i am contact the manager no.[protected]. But till date there is no response on this regard. If they are not able to return my service book. Then new one may be issued to me in the following address.
T. Thambi raj,
2 signal bn, crpf,
Hyderabad-500005
Gc, crpf camp, hyderabad.
Moreover for your information. The work of service center of nagercoil, tamilnadu is super. Once i checked my vehicle and travelled 2500 km (I. E from nagercoil to ranchi). But after got serviced from ranchi the vehicle not given proper pickup after 170 kms travelled (I. E ranchi to jamshedpur)

Jan 2016, ac of fluence mh04fr8021 was not working. Solution provided by service center in thane was to refill gas.ac was under guarantee that time. It was wrong solution which was realised later by me. But by now guarantee ceased.

My complaint is against improper service of ac. Temporary wrong solution was provided and when i realised they refused to repair ac under guarantee when same problem was reported again and again.

I thought only solution was ac gas refill. I was wrong. They did not replace component necessary when reported first time when it was under guarantee since that would have incurred them cost.

My kwid rxt oil cover is damaged with the very first impact with an underground impact. A major design and cost flaw. Luckily i noticed the engine oil is completely drained the next morning before starting engine.

Let's see if it is covered bin warranty or not. Butnam sure the showroom will make a hole in my pocket. Not recommended for 25-30 yr old first car owners as cost of maintainace is too high. And such low quality engineering thoughts has put us in financial crunches.

One of the worst and pathetic service provider in the country i can say. Its been 2 months since have raised the concern about fog lamp housing. No body bothered about my concern and have been keep on calling and keep on telling to customer care people, surprise to see nothing has moved so far.

If the spare parts / accessories are not available with renault then where customer has to go for buying accessories and where is the sanctity on their service and commitments.

For sake of 1000 /- fog lamp housing, they asked us to replace entire bumper which costs about 13000 / -.. I dont think it does make any sense

Vrsh. [protected]@gmail.com

Myself piyush i want to just renew my insurance. So one staff from has said my surveyor will survey first and then it will happen it's ok surveyor has given us time but not came at that time. And when i phoned he has abuses me and to my father and misbehaved. When i asked ur staff to give ur gm number he refused and said i can't give to u i said give ur senior no but he has not given. I want u to take hard action against him otherwise i will go to legal proceedings.