Renault Complaints & Reviews

I have purchased Renault kwid amt on 10th Feb 2017 from parkland auto thaltej ahmedabad. After running 300 km noise started from break so we send car to service centre on 19th February. Than after a day we recived car and after running 5 km same noise started. Noise increased day by day than again 2nd time we give car to bopal service centre I also meet service head and they assure me problem will be solved they changed break disk and pad. They keep car for 2 days for proper testing. I got car delivery from service centre and again after driving car 50 to 100 km same noise started. After that I meet service head at bopal service centre and discuss the problem. Service head give me surprised answer that right now renault have no solution of this break problem. They said that they mailed the problem to technical team and they need 1 to 2 month time to solve this problem till that I have to drive car with unsafe break noise and lot of vibration when we push break paddle. Total we visited 9 times in 40 days time after purchasing car. Even one of the employee of renault said that in 5 lacks range car some noise will come and not possible to solved. It means we have to run car with compromise. This proves that Renault have no solution for the break noise problem and they r doing research on customer car. Either company have to solve the problem immediately or return the money.
Regards
Denis sankhala
[protected]

I visited Renault service ceter vapi (Gujarat) on 17.03.2017 (Friday) for Painting and repairing of scratches of my kwid's left side back door under scheme of 3 days holi Festiwal.. I meet to Mr. Hasmukh in this regards ho commit me to deliver the car on Tuesday (21.03.2017) evening 17.00 Hrs . I visited vapi service center on 17.03.2017 at 17.00 hrs for take delivery (I would like to inform you i am living in Umbergaon 40 KM far from vapi service center) but Mr. hasmukh denied that car is not ready and he again committed to give delivery on 22.03.2017 at 13.00 hrs, , accordingly i visited on same time but he again refused that car is not ready and again committed to give car by 16.00 hrs which again he fails on his promise. now he told me that he will arrange physical delivery at my residence up to 19.00 hrs but again i am waiting, , this is 20.00 hrs time is running but still i not received car. on phone is continue saying that car has been move and reaching but there is no proper response.. I am totally fed-up that how he can give wrong and wrong commitment each time ..now in late night how i will check the pain work in dark night .. this experience i have been faced on my earlier visit ...At Vapi servce center there no any mature peoples who attend customer maturely and respond to customer authentic ..further there is no any transparency on scheme available and what benifit of this holi scheme i will get. could you have standard time schedule / time table that how may days service center can take for whcih type of work.. there is monopoly style they are using at vapi service center..

Could you please take any action to improve your service and commitment level .. Hope you will do something for future improvement and for arrest this type of complaint from customer. I am Manager at Apar industries limited and handling legal issue for company in line of central excise and servce tax .

1. Vehicle was not delivered on time: sales rep had approached me on 27th of jan 2017 and offerred me the vehicle for test drive and was promised the vehicle would be delivered on or before 09 feb 2017. The vehicle was not delivered before 16th feb 2017.
2. I had given details of my hdfc bank account for the loan from hdfc bank. It arranged through nrf at a interest rate of 9.56% p. A
3 the showroom had charged me a amount of rs.7500/- as rto handling charges which is absolutely unethical.

Car make & model: Renault Kwid AMT EasyR 1.0
Car registration #: MH.04.HX.0047
Odometer reading @ the time of delivery: 56kms
Odometer reading @ the time the car was dropped back @ the dealer: 130+ kms
Dealership: Renault Gen Next Motors Ltd, Thane
Token amount paid details: 19.Feb.2017 – HDFC Bank – Cheque 000091 – INR. 10, 000/-
Full down-payment details: 24.Feb.2017 – HDFC Bank – Cheque 000093 – INR. 5, 58, 015/-
Car delivery details: 18.March.2017 - 12:45 pm
Problem #1: Detected within minutes of taking the delivery [some 2~3 kms away from the dealership]:
1. While going over speed breakers, car shifts gears on its own from “D” to “N”
2. Dashboard shows letters “D” & “N” toggling on / off continuously
3. Steering becomes non-maneuverable
4. Car had to be pulled over – ignition had to be turned off – then turned back on again & then the car started running again
Problem #2:
1. While going up the Mulund to Thane Flyover, the dashboard displayed a STEADY OPERATING FAULTS RED WARNING LIGHT #1
2. The car engine stalled right @ the apex of the incline.
3. The car would not start-up at all.
4. The car could neither be pushed to the side of the road [clearly the car was stalled ‘in-gear’ which was why I was unable to even push it to the side of the road.
5. After much efforts & help of 3 samaritans driving by, I managed to push an-inch-at-a-a-time & finally got the car to the side of the road. This was about 100 feet before the Mulund – Thane – Eastern Express Highway Toll Plaza. THE CAR WOULD NEITHER START, NOR SHIFT ITS GEARS. NOW THE RED WARNING LIGHT #1 AND YELLOW ENGINE WARNING LIGHT, BOTH WERE ON!!!
6. I called Renault support @ 1817 hrs – I was told that Renault assist would SMS / Call me in 10 mins [I actually got a call from Renault Assist @ 2007 hrs – that’s almost after 2 HOURS!]
7. Out of sheer frustration, after waiting for over 45 mins, I got in the car & tried starting it again.
8. To my utter shock, the car started. I directly drove down from there non-stop to the Renault Gen Next Motors Ltd, Thane dealership.
9. Technicians at the dealership, connected their laptop to the car & were investigating something.
10. Minutes later, I was told that “SOME SENSOR CODE MISMATCH HAD HAPPENED BECAUSE OF WHICH I FACED WHATEVER PROBLEMS THAT I DID. THE TECHNICIAN NOW HAS DELETED THAT MISMATCHED CODE & NOW EVERYTHING WILL WORK FINE”
11. I straight away denied accepting the vehicle. I have left the vehicle @ the dealership itself & I demand an explanation & a replacement.
What kind of cars do you make? A car delivered @ 1245 hrs breaks down due to technical fault twice in the same day under 5 hours of the delivery! Are you guys a bunch of jokers or are you considering your customers as morons?
Why should I accept a faulty vehicle from you at all that has put my life under threat?
And why should I not approach a legal advisor to set this account straight & teach such a careless company a lesson?
Will appreciate a revert a.s.a.p. pls.
Thanks,
Shashank Sathe
Chief Technology Officer
Aditya Birla Money Myuniverse
[protected]

Quality certificate issued by renault kolkata south, bagaria motors is faulty and wrong.
1. Car is a 4*2 wheel drive, but quality certificate has 4*4 option ticked.
2. Windshield is already broken and it shows car green tick - which indicates that it is checked and ok at this time.
Other issues are still there.
3. Wheel alignment after done yesterday, problem arises and car is going left.
4. Job card information not readable by service manager tuhim paul, and he is such rude to ask what is the issue.
5. Gear lever issue since 1 and half years, and
6. Suspension problem.
7. Kolkata south gives 3 estimates for one service job, an car delayed delivery by 18 hours.

Kindly check as it is high time to solve the service issues.

My renault pulse has poor air condition cooling delivery which i purchased april 2015 since i handed over to authorized service center at tanjore last 6 months ago and left my car almost 4 days they took for service but that same problem of poor cooling has repeated

I landed my car renault service center in pondycherry on 12/03/17 this time for car has the same problem continued after my car crossed 20000 km upon its third free service had the last feb last week in pondicherry service center
The complaint is they took my car for pre trailing up to mealmaruvathoor near chennai about 200 km up & down with diesel expenses

They asked me the fuel expenses about 1500 inr from me without detailed inspection how can they take my car for trailing? Even they did not take trailling after service and they ask me that expences
Please could me explain this is there any procedure like getting expences from customer?

Hi,

I bought a Renault Kwid on January 6th 2017 from Renault Dealer (Bhim Auto Gorakhpur). The dealing with this enterprise has been nothing but pain stacking and tideous. Please read the events below to understand the gravity and current situation.

1. January 6 While being overseas in Australia me and my wife decided to buy the Renault Kwid AMT as we needed a vehicle in lucknow while my son is undergoing treatment for Speech difficulty. Buying a car should have been a very simple task right or I thought so. I sent a cheque for the Vehicle in full amount and the Dealer lost the cheque had to make a fair few phone calls to ICICI Bank to cancel the lost cheque and re issue a new cheque which was done a new cheque was issued and dated the full amount of the car was paid after the new cheque was submitted to the bank. On arriving back to India and heading to the Dealer to receive my new vehicle with excitement the vehicle being delivered was in a very tacky condition with mud stains in the and fungus residue in the head lamps after refusal of taking possession of the vehicle a new car was replaced. As per norms the registration of the Vehicle is to completed by the the dealer however I as a customer paying the fees and the extras and had to run around for 4 days to complete the registration myself. The question I ask is this how a new car is received.

2. February 6 On taking the car for its first service at Renault Service Centre (Anand Auto Tech in Lucknow) after service the vehicle was giving indications of battery issues the service centre was advised of the same and they advised that a brand new cars battery was faulty. The car was taken back within couple of hours and was advised no techs were available and to comeback the next morning the same evening the car stopped completely and called the Helpline no response had to look for an external car service centre who took 200 rupees and found that the service centre did not connect the battery wires correctly and hence the issue. the day will never be forgotten as my autistic son had to be sent home by an auto with my domestic help while I got the car moving again.

3. February 26 the vehicle had a new problem with it stalling in the middle of the road frequently a sound coming out of the rear right hand side wheel and the driver door window making a rattling noise with vehicle being a serious safety concern of stalling on highways and heavy traffic where the vehicle had to be restarted time and time again the car was taken back to Renault Service Centre (Anand Auto Tech Lucknow) who assessed the car and could not unidentify the issue and advised the car seems alright after driving away and the car stalling again the car was taken back right away and the Engineer whilst in the vehicle and stalling advised me that I must have hit the Neutral gear while The engineer watching me drive and the fact that there is no gear but a nob that needs to be rotated to function the gear box finally after 14 calls and no loaner vehicle and managing with a cost of an auto and paying for a whole day the car issue was resolved .

4. March 11 drove back to Gorakhpur our hometown for holiday break and on Saturday March 12 the car's cluster board lite up with the engine and wiring issue called the Engineer of Renault in Lucknow Anwar who was advised of the issue advised do not drive but take to the nearest Renault Service centre in Gorakhpur where the car was bought advised nothing would open till 15th of march where I needed to return to Lucknow on the 14th for my sons treatment had no choice but to get my second car from home. After the car was dropped of on the 15th of march Mr Ajay Chaurasiya The MD of Renault Gorakhpur advised me that Engineers are on holiday and will not return till 16th of March i advised sure no problem please have the issue fixed. After making calls 4 times to the Renault helpline finally a call from Renault Service centre was made to me advising me that the accessories like the reversing camera the Day time Running Lights, Horn and a spoiler was causing the issue and have to be removed which was installed by MG Charriots a dealer of Renault in Lucknow. I refused and advised that the car has virtually been to the service centre every week and that when asked and spending the money to installing these accessories was informed me that they will not cause any issues .

This has been a very painful, Frustrating and stressful last 2 months as for having a autistic childs treatment going on at the same time while running around trying to have a vehicle fully functional there are 2 lakh units of Kwid running on indian roads with after market accessories and no issues. There are 2 million Vehicles from all kinds of Manufactures across india with after market accessories and no problems what so ever. When this question was asked no answer was given upon asking to speak to a senior manager advised none were available and that the resolution is remove the accessories and the vehicle will be repaired I refuse this resolution as a resolution is an agreement between 2 parties to an understanding outcome this is not it is a outcome for Renault at there convince. I have now left the car back at the Original Point of Sale and will not be picking it up as I now need my money back after a vehicle has so many issues in just 2 months. I have other vehicles and have never had any issues what so ever...

I want my money Back and refuse to take the vehicle back the Vehicle has been dropped back at Renault Gorakhpur ( Bhim Motors Gorakhpur from where the vehicle was bought)

I have added all the best media outlets to this email and would want other customers to be made aware of the issues with and the bulling of Renault in India.

Inderjeet Singh Bains
+[protected]

Haldwani renault Agency giving me a very bad service. Maine jo unse bola unhone mere acc. kuch nhi kiya. after servicing there is no chnage in sounds of car. nd i told that the doors is open very tight so that's why u just provide some lubrication but it's not done. it will be charge for all the complete service but not doing service well manner. Before servicing my car giving me approx 20 to 21 mileage but after servicing it will be down 18 to 19. and it's body will be a noisy. it creates a noise. and unhone servicing krte hua ek dent bhi kr diya meri car k roof pr jo maine ghar aakr dekha. i feel that it will cheated me.

I have booked Qwid 1000cc RXL model on 2nd of march 2017 and sales person told me that i[censored] want the delivery on 13th march then u need to give the on10thmarch and we did the downpayment along with RTO fees but still i didnt get any response and they didnt inform me that we are not able to give car on Sunday.bcz stock and RTO process is still pending.we are calling them again and again.now they r still notcable to give any answer.i have given 2.40lac approx as down payemnt.it is ridiculous.they hold my money and still dont have any answer.i dont want thatcar. i want my full payment refund and i ll go with another company car.
Dealer Name- Bench Mark Motors
Industiral Area
chandigarh

do the needful asap
asha negi
[protected]

13/03/2017

Recently i purchased one duster-adventure from the renault show room at, thiruvananthapuram, kerala. The vehicle has been used only below 3000 km and the first free service of the vehicle has been done very recently. The vehicle is being used only for my personal purpose

I have been using four wheelers by the last 25 years. I purchased renault vehicle under the impression that it is one of the best reputed companies having very good quality vehicles in the world. However i am so disappointed to explain the following incident occurred with me and my sister on our way back to home town from thiruvananthapuram.

Both o[censored]s were travelling on[protected] afternoon through the nh bypass thiruvananthapuram. On our way at around 1600hrs the vehicle got a serious technical problem, large amount of smoke was started emitting from the front side of the vehicle with a bad burning smell. The emission of smoke were observed by other passengers also [pedestrian as well as travelling in other vehicles], they were shouting while observing this huge quantity of smoke emission. Somehow we could manage to stop the vehicle safely.

Since we were travelling through nh and there were a number of fast moving vehicles in the road and due to which we could not even open the door to flee from the vehicle. Finally we got some gap and could be able to open the door and came out of the vehicle. Immediately we contacted the service centre of renault, thiruvananthapuram but we were informed that it is holiday for them due to a festival at thiruvananthapuram and they cannot help us directly. They provided us a toll free number and we contacted them accordingly.

Around three and half hours we [two ladies] were waiting in the road and at around 1930 hrs only they could arrange a road assistance service to take our vehicle to the concerned service centre. As the time is running i have contacted the police control room flying squad and they only helped us a to arrange a taxi to go back to home.

I would like to inform you that i am totally upset with the performance of this brand new "duster-adventure" and at present i am scared to travel further in this vehicle

Hence i am so sorry to express my opinion that i am not at all happy with the performance of the renault vehicle and i strongly convey this message that you have to refund me the total payments so as to purchase another vehicle.

D/-
A working woman customer.

Dear Madam/Sir,
I am sorry to say that we are highly dissatisfied with the performance of the car. During last one week my RENAULT KWID.
Car Registration No.- BR01CR 3078
Registration Date- Dec.10, 2015
Engine No.- E005210
My Car broke down twice within last one week midway all of a sudden. I had to get the Car towed away through RSA (Complaint submitted on both occassions) to the Renault Service Station (Brijnandan Industries- Kumharar, Kankarbagh, Patna) where they took 3 days to get the Car started and deliver and 2 days on the second occassion.
Car's AC is another deterrent and while its on car pick-up gets weaker.
I am not sure when will it break down again mid way leaving me and my family in an embarassing and difficult situation.
Car's performance is not at par and as per the expectations raised during purchase.
Please help me and if possible replace the car and help me get rid of this faulty car.
Thank You,
Ashok Kumar Bhagat
+91 [protected]

I own a Renault Duster and have had issues with services since past 2 years. There is no authorised service centre in the city and the other service centres charge a bomb and do no job on the car. It is a complete surprise that Renault has had several complaints in the past and has not done anything about the same.
I once again request to be contacted for service in kolkata as my car has a lot of issues and needs to be serviced immediately.
Please note that Vibrant motors had shifted its service centre to some location far from the city and leaving the car to the service centre was not a possibility. they consume all the fuel in the car for to and from service centre.

RRENAULT KWID CAR COMPLAINT AND DISASTER

Gen-Next, Motors, Kopairkhairne, Navi Mumbai is the place where the car is at present.

I faced a similar problem car engine got seizes when mud guard got damaged and workshop is asking first 102, 970/- not giving insurance then now when i want car back it asks for parking charges of 35, 700/-

The car is picked up by Renault Road assistance on breakdown.br...

Please don't go for Renault Car, both sales service & customer service is bad..request you not to waste your money or time to buy Renault..Just to add to my grievance This is to bring to your notice that I had booked a Duster RXL AMT 2016 Brown, I am totally disappointed with your service because of the following concern from this specific dealer
Membi Motors in Hyderabad, A.S.Rao Nagar, Near ECIL, Kushaiguda, Opp Venkateshwara Swamy Temple, Hyderabad, Telangana 500061, Opp Venkateshwara Swamy Temple
sales.[protected]@renault-india.com
Please find the complaint details below
1.Communication not clear
2.False promise to the customer
3.Delivered the vehicle without any documents (TR & Insurance docs missing)
4.Seat cover promised but not yet fixed
5.Loan approved cash credited with the retailer no response to do any other closing formalities
6.Despite the entire down payment & loan amount approved the showroom kept asking for extra money
7.Very slow service & the GM is very busy in meetings
Not sure if I would like to use your service or even to recommend any of your cars in future. Hope you could take this feedback very seriously and service your future customer better. Thank you

Dear chairmen of renault France

My name is Mourad Mahmoud Mahfouz
I have 2013 Renault fluence High line
new shape
motor number:4822
Chassis number:48290491
Km:100800

I bought my car new from Renault Egypt
and i am always make the car maintenace at Renault Egypt but every time i make the car servies they dont change the oil of the gearbox.
I am a member of Renault fluence club Egypt group on facebook and i discussed this issue with the members of this Renault fluence owners group.
its seems that alot of Renault owners have the same servies problem with Renault Egypt.
two days ago i heard a voice down the car and suddenly the gearbox not responding at the D position its only responding on R position only.
I toke my car to Renault maintenance servies to check whats the problem with my car they told me they will check it and will call me after the weekend.
The called me and say we are sorry the Gearbox is Damage and i need to buy a new one!!!
i told them you never change the oil of Gearbox its your problem not mine.
they answer that the car is out of Guarantee!!!and they cant help me!!!
My car is only used 100800 km and the gearbox is damage!!!??

Dear chairmen of renault France
Any car the most important in it is the gearbox and motor.
What is the value of a car without Gearbox can stand 100800 km???
please help me to Cross this serious problem.

waitting for your early replay
Thanks for understanding
Mourad Mahmoud Mahfouz
[protected]

Sir rear door and same side head light of my kwid rxt opt was damaged incidently .. i visited service centre in amritsar but they did not give me any insurance claim regarding this. so i have paid rs 3800 for denting rear door..service centre did not repair the dent accurately and paint is not finished also..kindly give attention to my problem and repair it again with accuracy..

regards
pawan kumar
vill and post office sohal, distt gurdaspur,
ph [protected]
model kwid rxt opt
registration no PB06AH0490

I got my new duster rxz 110 ps manual repaired through insurance on 10 feb 17 and pa8d 14666 from my pocket. ..till dates claim intimations have not been made and Murad, ashish tiwari..Atiq and Vijay deep ..dont respond to phone..please take action to correct this anomaly
Col ak Pandey
[protected]
Lucknow
REGISTRATION NUMBER OF MY CAR
JH 01 CD 4173

I purchased Renault kwid on 17th november 2015, for which i have paid the payment for vehicle and also accessories as such till date 03.03.2017 all my accessories was not given to me for which i have paid the full payment too.
And my AC is not working when i am driving more than 100 km continuously. I have made the completed but which was not resolved till now.

I need the consent person to take necessary action against my complaint and resolve it immediately.

The following correspondence shall reveal the ordeal that i have been going through at the hands of your workshop officials at ghaziabad. Ironically the car has yet not been delivered to me and i continue to suffer on this account.

Very unsatisfactory response for the repair of renault car kiwid no:up14cw8717 at the renault worksh [ ref:_00db0czvn._500b010fy4p:ref ]
Inbox
X

In customer email2case via 77bnzbyq8x4q9kpy.6so5zf. B-czvneae. Eu2. Bnc. Salesforce.com
Feb 24 (7 days ago)

To me
Dear mr. Saran,

Greetings from renault india!

Thank you for writing to renault india customer care.

We regret the inconvenience caused with reference to your vehicle kwid bearing registration number up14cw8717.

We acknowledge the receipt of your email and a complaint has been registered with the reference id[protected], which can be referred to during any future contact with renault india customer care.

Our concerned team will contact you shortly to provide a resolution at the earliest.

We assure you that your concern will be attended to your complete satisfaction under our supervision.

Best regards
Renault india customer care

You can contact us on our toll free number:[protected] from 07:00 am to 11:00 pm all seven days a week and can also write to us at: [protected]@renault.com

— original message —
From: kailash saran [[protected]@gmail.com]
Sent: 24/02/2017 15:09
To: [protected]@renault.com
Subject: very unsatisfactory response for the repair of renault car kiwid no:up14cw8717 at the renault workshop at ghaziabad u. P.

I purchased a kiwid car in may 2016. This got damaged in an accident
And needed replacement of diggi with repair to some other minor
Cratches. Have completed all the formalities including of insurance
With the manager of workshop about a month back. With great
Persuasion they collected the car on 16th feb.17. But are not
Attending to it. Ironically none of the officials is responding to
The calls. I am above 81 years and needed a small car even for my
Daily needs outside the home. I request the officers at the h. O. To
Please impress upon the concerned officials to do the needful at the
Earliest and intimate me on ph. No: [protected] by message, since i am
Now hard of hearing. My car no: is up14 cw 8717. I shall be grateful
For the help.
Thanking you
Kailash saran
Fi. E.
R-5/81, raj nagar, ghaziabad. U. P.
Mob. [protected];[protected]; [protected]@gmail.com
— disclaimer —
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Ref:_00db0czvn._500b010fy4p:ref

Kailash saran
Mar 1 (2 days ago)

To in
The car kwid up14cw 8717, under question has arrived to day, after 13
Days, but with great disappointment it is to mention that they did not
Attend the complaint completely and have done the job of diggi alone
While the scratches in the front and a very minor dent there, remains
At its' place. All these complaints were mentioned in the original
Report and the work shop manager mr. Deepak, himself had said that
All these points shall be attended
Besides they have raised a bill of rs-3320/ to be paid by me. It is
Not clear, how it has been worked out in place of the mandatory 1000/
For the insurance claim. Whereas, they might have claimed from the
Reliance genaral insurance.co: in addition, the details of which have
Not been furnished to me, although i had asked for.
However the car has been returned to the workshop and i remain in the
Ame state of deprivation with the obvious discomforts to me on this
Account.
I hope your good self would take pains to intervene and advise the
Concerned people for a very prompt redress.
Yours sincerely,
Kailash saran

I bought my renault kwid from the thane showroom. I am highly disappointed with the service received from renault for my renault kwid amt. Firstly the car was delivered a month late from the promised date which already killed all my excitement and to top of it multiple problems arise in the car in the 1st 3 days after delivering the car. And to resolve these issues i am asked to forward the mail and take the follow up of it. Even after buying the car, if i can not expect these basic services then its just pointless buying a car. And then when i got angry on the sales person, she said that she will speak to the crm and get the matter solved. Then the crm calls and me and to my surprise she asks me to bring the car to the workshop, which is your duty since it is a serious matter and asks me to bring it after 5 days. And then she asks me to call on the toll free number and speak to the executive. I mean i am just asked to speak to different departments. And then this female from the toll free number calls me and speaks in a rude tone asking me to give the car number which i dont remember completely at that moment so i ask her to give me a call in the evening to which she replies saying that "you call me in the evening and let me know the number of the car". Is this called customer satisfaction in any sense?