Royal Enfield Complaints & Reviews

Dear sir,
I was very found of bullet bikes. But when I purchase the bike, I get to know that it has worst services experiences. After two month of purchase it started giving me problems. Problem in engine. It takes 3 months to resolve that issue. Now it is thrid time that oil is leaking from the engine after reparing it two time. Mirror shaking and giving sound .Disk break problem Now I request you to kindly resolve my issue completely. I m service . I don't have much holidays when I can take the bike to service station. If my issue is not resolve then I will take it to the higher level. I have paid charges for engine services athough it is in the warrenty period. Still warrenty is not over yet. I hope You know value of time better and do needful in this regard.

My bike met an accident and chassis of my bike has bent a little. I have placed an order for new Chassis in Royal Enfield service centre and its been more than 2 weeks and still they are saying like Chassis is not yet shipped from the factory as because of shortage in supply of Thunderbird 350x chassis. The service centre people told me before taking the order that it will take hardly 2 weeks before they will fully repair my bike. But its more than 2 weeks and they still haven't got the replacement parts only.

Hello sir, mam
My name is kamal khandelwal. I live in surat, gujarat. My contact number is [protected]
I had purchased my bike on 2/11/21
And i had got 4000/- worth accesories of leg guard
Company’s website and dealer told me that this leg guard is anti rust and anti corrision
That’s why i installed it
Now the leg guard is started rusting and sooner or later it will catch up by my bike
And it will be loss for me
Now company’s dealer are changing topic and not giving proper answer
They are saying that it is not our fault.
I want replacement over my leg guard
Otherwise my money will waste on product

I bought a new next generation classic 350,
gun metal gery colour, which price is 2, 79, 000..
After purchasing at the second day bike
crosses an speed breaker at the speed of 40.
And its carnk gets damaged and the engine oil
started leaking from the engine on road
Next day i toched my bike to the showroom
from where i purchased it .. he sends the bike
to its service CENTERe …. and adviswd me to give
it into claim .. bt what's this
I mean engine quality is veryyy that it crank
it into claim .. bt what's engine gets broken easily .. please helph me from it or
else bike will be standing there in service
CENTERe … and i have to go to consumer FORUM
so please give me other bike
Becoz its cost is 2, 79 laks i'm not a fool to pay
for this ###
My no is [protected]……..SHAKTI GUPTA
Or else i have to take other action for it

My bike metor 350 insurance claim but not complete my bullet service check up & problem not resolve my bike front disc brake speak and scratches the disc plate & not check up the general service & check up...

My bike was not startin on 15th August then submitted the bike to the service center, next day they told bike is working properly they have checked everything but as soon as I started my journey to my home bike stopped working and showing same symptoms like before the engine was not starting.

I availed first free service on 09 Aug 22, after service i found my fuel tank is not fitted properly and damaged due to not proper fitting i reached to service centre again for proper fitment of tank and resolve my tank damage issue. Showroom raised the complainant and asked me to go back they will reply after word but till today they are not responding and not picking my call. The service advisor taken my bike for service are also not responding. I made call to GM service they are also not responding. Either it is my mistake to avail the service or something else i could not understand. I appreciate the company so many times but this time I felt too bed for the poor response

When I apply emergency break always they failed and due to that I fall from bike two time .

On july 12 my vehicle was given to the service centre for repairing . As the company offers complete service which wasn't received. However the employee in the service centre agreed to fix the problem on that note i collected the vehicle. I was told that you had carried out a full service but the complaints I listed out to the service centre was not repaired gear lever bend has no resolution provided till yet. I was told that the tank will be completely changed and replaced with a new one which they actually did but the replaced one was not new and was already damaged and scratches was observed.

I would also like to point out the attitude of the employers quite rudely to the customers. I was appalled at such a behaviour.
The reason told by the centre for their inadequate services was unacceptable at all scales.

With warm regards i want to bring your Kind attention towards my problem I'm facing with royal Enfield. I purchased a new royal Enfield Himalayan Granite Black 20 days from Ranjeet Motors Rishikesh Uttarakhand. Recently that bike met with an minor accident in which its bar handle, indicators body frame and the chassis part got damaged . when i approached to the showroom regarding to resolve my problem they are ignoring it and delaying the process by week by week nor the showroom personnel are willing to repair the damage nor the insurance agent heard my problem and just wasting my valuable time. so its a humble request to the support desk plz carry forward my problem to the concerned authorities to resolve my issue as soon as possible.
Client Details: Keshav Singh Rana
Date of incident: 11/08/2022
Registered mob no.: [protected]
Desirable resolution : i want to replace all the damage parts including bar handle, body side frame and the chaises of my bike

Hi. Iam Crosswin Rafael Living In Thoothukudi, Tamil Nadu. I Bought A Himalayan 2021 Variant On 01.12.21 In Charles Motors-Royal Enfield Showroom, Thoothukudi, Tamil Nadu. I've Got a complaint in Engine Chain Tensioner at only 300km Driven. i went to the showroom and told them about the issue regarding the noise coming out from the engine. They Didn't took my bike for service on just seeing the noise they told i has to adjusted at 10000km so they gave me my bike. After That I checked the noise with my friend's bike. he also bought the himalayan 2021 variant from the same showroom so i checked at his vehicle the engine was smooth for his bike and no complaints he faced in the engine. so after driving 3000km i went again to the service station charles motors they checked and they told there was a complaint in chain tensioner so i asked them to replace it. I even asked them how a new bike can face issues in engine side and they replied manufacturing issues. After 1 week My Bike has been serviced and got ready after taking the bike and it remaining perfect for only 1 week after a week i've faced the same issue again and i went to the showroom service station and complained it they then told again we'll replace both the chain tensioner and something i couldnt remember. i told them if there's again the same poblem repeated i need a replacement of my bike. again after 2 weeks my bike got fixed everything and i went to pickup my bike at the service station and he told me not to drive above 70km/h speed because of the replacement of the engine parts and i agreed with them and drove my bike 1800km only at 60 to 70km/h speed. And Again the same problem engine noise from the engine side has came. How Can the Showroom deliver a defective manufactured bike to the customers. I Need a total Replacement OF MY Bike kindly do the helpful Regarding This. Thank YOU.

I've ordered a fuel pump 3weeks ago till now I didn't get any response from the showroom I kept my bike aside from 1 month the service is worst I've never seen this type of service it's worst...

On 8/8/2022 I taken delivery of my brand new Himalayan Scram 411 from your Royal Enfield Tirur Showroom ABC Motors Chassis No: ME3D4B5F1NF000185 Engine No: D4A5F1NF185312, In the pre-inspection Before taking delivery we noticed that the rear Tyre have Trough cut on the
thread side and we shown the same to the showroom team, After discussion with service team they agreed to replace the defect tyre with a new one with in one day, With that agreed term I taken the delivery of from Showroom at 5pm, on the way to home from showroom bike got breakdown in middle of the road at 10pm, We tried to contact the Showroom team for assistance but they didn't responded properly and didn't provided required support, I also to contact the RSA team but they kept my phone on hold for 15 mints and then call got disconnected in between, Latter I personally arranged a towing vehicle by my self and taken the bike to my home

I strongly believe that Royal Enfield dealer ABC motors delivered me a bike which have a serious manufacturing defect or the Showroom service team not done the proper PDI before delivering the bike to me

I still believe that Royal Enfield will value their customer and take initiative to resolve the customer problems and protect the company Goodwill

This is CSV Vamsi Chaitanya, i have purchased Royal Enfield Scram 411 Skyline Blue on 15th of JUNE 2022 in Hyderabad from Jayashree Motors dealer. now I'm facing an engine misfiring issue with this bike. its less than 60 days i have bought this vehicle and now my bike has returned to the work shop. this is a complete failure of designing a product from your side. any product that comes out from your side has to under go a complete Quality Check before delivering to the customer.
yesterdays at 9.00AM i was traveling in the city, suddenly my bike stopped in between of the traffic and struggled to start engine ignition, repeated engine misfired and completely stopped . so i have call to the Royal Enfield Road Side Assistance the technician has arrived and suggested that the bike need to be taken to the nearest workshop for the further update on the issue.
So i have waited again an hour for the towing vehicle and finally some how i have manage to reach the nearest workshop i.e. Royal Enfield Sanath nagar service center.
the service incharge checked the bike and told me that it would take time for that issue but the Time cant be estimated at that the right moment, so he took a day i.e. 24 hours of time and today morning they had informed me that it will take minimum a week time to resolve the issue.
See this is the quality of your product. lot of the people trust you as the best so they buy your product but you (Royal Enfield) are making your customers as fools.
I am rising the complaint as I'm completely dis-satisfied with your product and your service as well. I'm expecting my bike to return on road in this week. I hope it comes with good condition in return. other wise I'm going to file a case against You (Royal Enfield) and we shall meet in Consumer Court.
CSV Vamsi Chaitanya
Bike Reg No: TS13EW4943
Service Center : Royal Enfield Sanath Nagar, Hyderabad, Telangana.

Hi

I have made a booking with Royal enfield app with booking amount of 10000, but later decided to take some other vehicle due to their continuous delay. I have called many times to take cancellation request but the call center guys only looking for sales. And they informed that respective team will call back, which they never did in last two months. I have emailed them, still no use. Since I made a booking online, they are not sure on the cancellation part and even royal enfield decided to just eat my money without even bothering about it for last four months. I have made a booking on April.

Email id: sasi.[protected]@outlook.com

I have brought the sand Strom classic 350 from Tekkali, Andhra Pradesh 532201, Laxmi motors showroom, on 21 may 2022 . I have been contacting them to get my bike number but i have only made to visit and call them for many times but i have got not answers and i am running out of my patience due to the way i have got the response from them.

Myself harshath kumar h
i bought ma interceptor sunset strip on 4th june 2022 (this year) hardly 41 days now and the vehicle is full of complaints now.. Is this how you people treat a premium customer of yours, who bought a 4 lakh worth crap manufactured by royal enfield. One of the worst vehicle i had used in ma life, .

Engine number : p7a6fen1129973
chassis number : me3p7a6fen1000745
registration number : kl 28 e 6696
contact number : [protected]

below mentioned are the complaints:
1)fork stiffness
2)meter fog
3)handle wobbling
4)brake issue
5)gear slipping/false neutral

1)fork stiffness
means front fork is always hard and no smooth actions are there. Also when we entered a pothole or something all the impact are coming straight toward the handlebar and to our shoulders

2)meter fog
meter is getting fog while driving in the night and nothing is visible over there at that time

3)handle wobbling
when we are in a speed of 80/90 kmph handle is getting wobbled and losing control over the vehicle while applying front brake also it showing the same complaints and vehicle is getting shaken

4)brake issue
as said earlier front brake showing wobbling actions and losing control and not getting the rear brake while applying not even brake feels are there in the back break

5)gear issue
vehicle is showing false neutrals in the second gear and also in shifting 4th to 5th gear also showing the same complaints. Faced some serious dangerous situations due to this while overtaking vehicle changed to neutral in between

I visited the palasa royal Enfield showroom
they adjust the fork and said it's all ok. After
two weeks again the same problem again
they adjust and said all ok.
After one week again the same problem
they said fork bearings was damaged and
we will order it. They take too much of time
but they didn't get the bearings.
So I buy the bearings at Vizag royal Enfield
showroom and went to the palasa royal
Enfield showroom. They fix the bearings and charged 400rs my bike have warranty also.After two weeks agin the fork jumping sameproblem. The service of palasa royal Enfield showroom was very bad.
So please respond to my complaint with in
24 hours. Otherwise I will file a case against
palasa royal Enfield showroom in consumer
court

Dear sir My vehicle no OD02 AY 7343. when Purchase Royal Enfield Every day Face new problem ??? and New Expenses ? MY VEHICLE RIDE 11000 KM ONLY ALREADY CHANGE CLAUSE PLATE and now again 3000 Km Company Person inform me change Clause Plate .already inform Manufacturing defective model sale me thats why every 3000 km change any product i am totally Mentally and Physically dissatisfy when Purchase Royal ENFIELD . Company People and Royal Enfield Person Continue cheating with me. Plz help us and take necessary action against Royal Enfield. Vehicle work : TRUPTI AUTO WORLD, BHUBANESWAR NOW RIDE 11000 AGAIN SHOW ROOM PERSON INFORM ME AGAIN CLAUSE PLATE NOT WORKING ... PLZ SUGGEST ME ... ROYAL ENFIELD BULLET DEFECTIVE OR TRUPTI AUTOWORLD CHEAT WITH ME .. Plz Suggest me I will take consumer complaint against Trip to Auto world and Royal Enfield .. Now my condition sale bike .. plz chk review in google every one face same problem, company cheating all customers .. lots of Email and Social Media Post no response .. My contact no : [protected]/[protected] Regards Jiten Mallik

Dear sir
My vehicle no OD02 AY 7343
MY VEHICLE RIDE 11000 KM ONLY ALREADY CHANGE CLAUSE PLATE 10000 ..

Vehicle work : TRUPTI AUTO WORLD, BHUBANESWAR
NOW RIDE 11000 AGAIN SHOW ROOM PERSON INFORM ME AGAIN CLAUSE PLATE NOT WORKING ...
PLZ SUGGEST ME ...
ROYAL ENFIELD BULLET DEFECTIVE OR TRUPTI AUTOWORLD CHEAT WITH ME ..
Plz Suggest me I will take consumer complaint against Trip to Auto world and Royal Enfield ..
My contact no : [protected]

Regards Jiten Mallik