Royal Enfield Complaints & Reviews

Dear sir My vehicle no OD02 AY 7343. when Purchase Royal Enfield Every day Face new problem ??? and New Expenses ? MY VEHICLE RIDE 11000 KM ONLY ALREADY CHANGE CLAUSE PLATE and now again 3000 Km Company Person inform me change Clause Plate .already inform Manufacturing defective model sale me thats why every 3000 km change any product i am totally Mentally and Physically dissatisfy when Purchase Royal ENFIELD . Company People and Royal Enfield Person Continue cheating with me. Plz help us and take necessary action against Royal Enfield. Vehicle work : TRUPTI AUTO WORLD, BHUBANESWAR NOW RIDE 11000 AGAIN SHOW ROOM PERSON INFORM ME AGAIN CLAUSE PLATE NOT WORKING ... PLZ SUGGEST ME ... ROYAL ENFIELD BULLET DEFECTIVE OR TRUPTI AUTOWORLD CHEAT WITH ME .. Plz Suggest me I will take consumer complaint against Trip to Auto world and Royal Enfield .. Now my condition sale bike .. plz chk review in google every one face same problem, company cheating all customers .. lots of Email and Social Media Post no response .. My contact no : [protected]/[protected] Regards Jiten Mallik

Dear sir
My vehicle no OD02 AY 7343
MY VEHICLE RIDE 11000 KM ONLY ALREADY CHANGE CLAUSE PLATE 10000 ..

Vehicle work : TRUPTI AUTO WORLD, BHUBANESWAR
NOW RIDE 11000 AGAIN SHOW ROOM PERSON INFORM ME AGAIN CLAUSE PLATE NOT WORKING ...
PLZ SUGGEST ME ...
ROYAL ENFIELD BULLET DEFECTIVE OR TRUPTI AUTOWORLD CHEAT WITH ME ..
Plz Suggest me I will take consumer complaint against Trip to Auto world and Royal Enfield ..
My contact no : [protected]

Regards Jiten Mallik

Subject: Manufacturing defect in RE bike DL7SCK9458

Hi Royel Enfield Team,

Today again my Royal enfield bike towed to service centre for repair for clutch and gear issue. This is forth time same thing happened with bike. I purchased this bike from Amar Autos laxmi nagar Delhi in Dec 2020 and this issue started to happen after 5 days of purchase only when this bike first time towed.
This bike became emberssment for me that I have to call crane service everytime to tow this bike. Request you to replace this bike with similar model or I am ready to pay some extra to buy upgraded model or return this bike. But please take away this bike as I don't want to spend my life in service centre and pay charges every time for this crap bike. Also please ensure that repair of this bike is covered in warranty as this is manufacturing defect and keep on repeating after few months . If I don't get proper resolution then I will take this case in consumer forum.

To whom it may concern!!!

This is Surya Bhanu Vishavjeet owner of Meteor 350, i went through a 3rd service in my hometown Royal Enfield service centre.

In that service:
Engines Tapets were supposed to adjust at in. 0.08mm and out 0.18mm.

1.But mechanis were so uneducated and unprofessional that they made wrong adjustments and my Super smooth bike started giving unbearable loud noise in the engine. Even those ### left my bike engine oil cap loose that Engine oil right after refilling got leaked.

2. The hydraulic machine to lift the bike for proper service is NOT WORKING at all. So they lean my bike on the surface and put the entire bike weight over silencer.

* Attention: When i asked them to fix this, Mechanic said this is normal voice( Totally Stupid answer ) and Heights of non seriousness towards the CUSTOMER was seen when they were laughing at the time i was requesting them not to lean the bike on ground as that can leave scratches on silencer. They were just laughing, careless.

The dealer under whom that service centre comes is LAGWAL MOTORS (Talwara Township)

Royal Enfield is a brand but bunch o[censored]nprofessional untrained mechanics can be a disaster for this BRAND.

This is really a unsatisfied thing, i have a bs6 stealth black bullet, but the performance is poor, waste of money, bike is shacking full in ride if its 60+ speed, bike is getting heat after 5 min start. no mileage.no good service. Totally unsatisfied with the bike.

Sent an email to Royal Enfield as below. Please read till the end. The response received from Royal Enfield is more frustrating than my complaint.

Hi,

I wanted to bring to your notice the poor service received and also expect some action to be taken against the Vogue Motocorp service centre in Andheri East (Saki Naka).

I got repeated calls from Royal Enfield service centre stating my RE Meteor service was due.
I mentioned to them that I will be visiting the Vogue motocorp Service centre on Monday, 18th July 2022.

On reaching there the service advisor did the usual formalities and i told him that I will be waiting in the waiting room and take my bike along once its done.
Also asked him if it will be done in 1 hour to which i received no response. Asked this question 3 times with no response and I was just asked to wait.

So, i got myself seated in the waiting lounge and kept an eye on my motorcycle.
No one touched the motor cycle for a good 30 mins post which i went out and asked them to atleast start since im waiting here..
after 15 mins of further waiting the bike was taken in the repair/service area…

There was a mechanic assigned who opened the sump guard and the side panels and then went away to wash other motorcycles.
Then he came back again and opened another nut and then vanished. This happened a couple of times and I had already spent around 2 hours in the service centre with only 5 ins of attention given to the motorcycle.

At this point i got frustrated and spoke to the service centre manager. I told him :-
1. The bike is just kept there and no one is looking at it.
2. Its been 2 hours and my bike has been touched for only 5 mins (to drain the oil since i was changing the oil in this service)

The manager at this point took action and told the mechanics to speed up my bike service.
I went back to the customer lounge.

15 mins later - I was told the service is completed and now I am even more surprised !!!
I just waited for over 2 hours and nothing was done to the bike and now suddenly in 15 mins the service was completed?
The total service time was a mere 20mins?

it was almost 1 pm and i was asked to settle the bill as they advised it will be lunch time and the cashier would step away and i will have to wait further.
So i settled the bill for the amount of Rs.1, 108.00/-
In the customer lounge
1. There is an AC which was switched off
2. There is no mobile network so I had to pay by credit card since gpay didnt work.
3. The seats are not at all comfortable (broken) for a person to sit and spend 2+ hours.
4. There is a water dispenser but no cups/glasses - You are expected to get your own bottle/glass.
5. They also said they had some issue with the server and that the invoice will be sent to me on email… (in the first service i had got it at the service centre)
6. Also, you are compulsarily asked to sit inside the lounge and you cannot be near the service area. The view from the lounge is obstructed and does not give a complete picture of the service area.

Post settling the bill I saw my bike and it seemed nothing at all was done except for oil change.

I had told them there is no issue on the bike - I just wanted to adjust the rear shock absorbers and wanted to make is softer.

There was no one around the bike or in the service centre (absolutely no one) and my bike was just kept there which I could have actually ignited the engine and taken it away and no one would have stopped me.
The bike was washed with water (they said u can come back for proper washing since their washer was on leave) but not wiped.
So i go into the cabin of the service head/manager and tll him there is no one around.

He was absolutely disinterested and not cared 1 bit but asked someone to wipe the bike.
The wiper told me the bike is already washed and if i ride it it will dry on its own :)
Second, I also happened to see the mechaninc who was working on my bike and asked him if he adjusted the shock ups.
to which he said according to me they are fine.
Then I asked him did you even know what the issue is and what you were supposed to do.. He said no and walked away.

In total frustration i took the bike from the service centre and headed home…
The Rs.1, 108.00 was a donation to RE service centre as nothing at all was done on the bike.
I felt no difference while riding and as a matter of fact the breaks now seem weaker and the gear shift which was very smooth before the service is not smooth anymore.


Please advise a better service centre which will actually service my bike and not just keep it for 2 hours and give it back.

Additionally, I just checked the booklet and I notice the engine oil was not supposed to be changed :) So i was cheated too :)
Also, the staff seemed pretty new. The older staff was much better than the existing one.


Here is Royal Enfield’s response
Dear Sunil,

We understand your concern regarding the service issue and we regret the inconvenience caused.

As per the team update today of 18/07/2022 you had visited the workshop and wanted a bike in 1 hour, they said ok and the case was resolve.

We appreciate your patience and understanding in this regard.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, you may also contact us at [protected] - (Toll-Free).

Regards,
Flowrin D.
Royal Enfield - Customer Support
F - facebook.com/royalenfield
Tw- twitter.com/royalenfield
W - royalenfield.com

I have received today some product box docket number[protected] today bt some product item is missing in box so pls kindly check and revert as soon possible,

BKG008882FG00033

Booking Date[protected]
Customer GSTN Supplier GSTN 33ABEFM1622M1ZE
Tentative Delivery Date[protected]

I have booked a bike online with a customized one. In the receipt I've got from RE, the uncertain delivery time is 17th July.
In between, I got the call from the Dealer(M.R Motors, Ooty) sales person that the bike had arrived at the showroom.
However, I've requested to send the picture of the bike and realized there is the missing component of personalized badge of my son's name.
For that, I've raised a complaint as below,
Sales  have been registered with the ID :CAS[protected]H7F2K8, Dated[protected]:39.

The last update from the dealer is that the bike will be delivered today[protected]. However, there is no update about the delivery on the prior date.
I have tried to reach the sales person and he simply ignored my call.

I would like to raise a series concern about this approach from both RE and MR Motos.

I woud like to escalate this as a serious issue and it is really annoying me becuase the booking amount was 20000 and it is non refundable.

I request Government of India to help me in this regard to sort the issue asap.

Regards,
Melkin Rajareegan A.

Only 12 days ago new bullet purchase bullet problem handle baar problem only 1000km run please solves my problem handle baar cup cone instlations please

I have booked Scram 411 bike from Gupta Automobiles Royal Enfield with an amount of 10000 . On not giving me bike on promise date I cancelled my bike and pitched refund . Now Royal Enfield people are refusing to give me refund . They promised me to give refund on 20 July 2022. But now they are not giving me refund. Please take Strict Action against them. This is how a customer is treated in Royal Enfield.

Dear Team,
Dear Sir,
Last one year Continue face problem Clause Plate problem, lots of complain but not solve my problem and ask evry time money ...
One of the worst service centre Royal Enfield Bike ...
Manufacturing Defective Model Sale me ..
13000 three time clause plate nots working ...
Automatic Clause plate defect ...
Give me solutions ...
I am physically and mentally harrashment purchase Royal Enfield Bullet ...
Give me solutions

Call me [protected]

Regards Jiten Mallik

Hi,
I owned my FIREBALL METEOR 350 on Aug 26th 2021. While at that time the only intimation I got regarding free service is I can avail 4 free [protected]@(500km 1st then evry 5000km the further service). As of now my bike ran for 7.5k km and I used two free service only. But now one of the employee from that franchise called me and said like your 3rd free service is expired (because their is a time period for each service if you are not utilizing at that time it will get expired) which I was not at all aware of it. Now they calling me for the fourth and final free service.. This is totally unfair. Why should I miss one free service. This is not a fault from my side if they gave the right intimation I would have been using that at right time. I need my 3rd and 4th free service with out any flaw.
Kindly do the needfull ASAP.

Respected sir

Myself Pradip Boro, residing at Santipur Hill Side Bhutnath road, Sir I brought a bike Royal Enfield from chirag Enfield Maligaon, on 2021 october, for which you have issued a RC on 19/10/2020, No- AS01EM9533 but Sir till today I haven't received the hard copy.
So, this is my kind request to you please, look into the matter and send my RC as soon as possible.

I had booked royal enfield meteor 350 supernova on 26/03/2022. After few months the salimath engineer staff said there is a new vehicle with same model but without navigation . He asked me to chose between with navigation or without navigation vehicle . I chose the new model without navigation vehicle . Accordingly a new model vehicle was booked last month . Now when I contact salimath engineer's staff CHENNAMMA ( staff name )regarding the status of my vehicle, she says she will look into it and call me back. But there is no phone and no response from her side . It's been one month still no response . Every time I call she says the same thing, but no response. Worst customer service and very rude behavior. I feel cheated and if proper response is not given henceforth then I will have to pull the case to court . So look into the issue with utmost seriousness. My details are as follows
Name : Ajay Patil
Booking ID BKG004512DE00342.
Phone number : [protected]

My booking date is 04/03/2022 but received mail today on June month booking. Currently bike manufacturering is not start yet

Please explain which service you are providing.

Please look this matter seriously. No one responce from any side .

Please share escalation matrix.

I facing a lot of problems in my royal Enfield classic 350 and i check it on various royal Enfield workshops but no solution will be found i have all my records and mostly it will be in the showroom but not solution will be found.

Issues raised on the very next day of the delivery of bike from vintage section that is on 21 june, 2022. Since then mine bike is in workshop and today the staff is calling me regarding the service due. I'm unable to understand how unprofessional way they are dealing with the customers and no one is taking the accountability for the solution.
Issues raised were wobbling, rear brake, wiring issue, nut bolts missing from silencer, reserve gauge not functioning, self start issue, front forks sound in the pot holes. I want all of the things to be resolved otherwise i want my amount to be refunded, i don't need the Royal Enfield Thunderbird 350cc

I am Chunni Lal a Government servant writing this letter with deep sense of anguish, annoyance, shock and disbelief.
I was purchased a bike on 21 February 2022 from AJS riders Bareilly243122... my bike heated up since I purchased and I'm so sad that AJS also refused to solve the problem...when I ride my bike 10-12 km it becomes so hot and not able to put my legs on the footrest soon the fuel tank also heated up alot we are able to ride bike properly please resolve the problem as soon as possible

Sub: Royal Enfield bike manufacturing defect as sound coming from Silencer

Sir,
I am Deepak a Government officer writing this letter with deep sense of anguish, annoyance, shock and disbelief.
I purchased Royal Enfield bike Model No: Classic 350 DARK STEALTH BLACK
Chassis No : ME3J3C5FAN2026236
Engine No: J3A5FAN2539428
From: RANJIT MOTORCYCLE RISHIKESH-249201
ON : 08/02/2022

After buying the bike, it was running fine but after the first service, the silencer of the bike started making noise, after which I complained to the Royal Enfiled Authorize Roorkee Service Center
There the owner Mr. Shubham ji took action on him and recommended to change the silencer. The silencer was changed by the company but similar sound was coming from the new silencer too.

But the bike is still having the same problem and not getting any response from your side.

Now the question is, totally trusting the Brand Royal Enfield I purchased it only to know that a defective vehicle was sold to an honest customer like me.
This is more than cheating the customer which is not expected from your Brand.
Please check the facts with your dealer and rectify the problem as soon as possible.

If this can't be possible then either refund the amount paid or exchange with a new vehicle.

I am sure you will look into this matter with a sense of seriousness and urgency.

I sincerely hope you will not force me to go public with my complaint or in consumer court.
I have always trusted Royal Enfield and purchased it with my hard earned money.
I have already provided the vehicle details in the initial para above.
Expecting and hoping and early decision from your side.

Regards
Deepak Prajapati
Roorkee

Dear Team
My name is Manish rana and I have my company registered in the name of Two wheel Himalayas. I am facing a huge issue in my new Himalayan. I bought 12 Himalayan this season and in which I m facing issues in 3 units. The issues that I faced was that the fuel pumps of 3 bikes were dysfunctional before they even travelled the distance of 5000km. Since it is season time, we replaced those pumps on our own and we were also being told (by the sales executive in Mandi branch) that our pumps would be changed. There is no Authorized showroom in manali from last one year. The service camp that has been opened in manali also does not provide any service. There is an incharge there and he has no knowledge about the product . I too run my company and know what customer satisfaction is. But I m very dissatisfied by service staff and service being provided.
Please look into this matter as you have to place some sensible staff for your customer satisfaction.
Looking forward for your response

Thank you
Manish Rana
Two wheel Himalayas
[protected]