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Royal Enfield
Royal Enfield (India)
Customer satisfaction rating: 14%
2531
COMPLAINTS
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Royal Enfield Customer Care

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
958
down
313

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
14%
Complaints
2531
Pending
0
Resolved
345
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Royal Enfield Complaints & Reviews

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I did servicing of my royal enfield at registered service centre. The colour of engine oil was same before and after changing oil. I went to cross check to another service centre they said it hasn’t been changed

Complaint Status


[Aug 04, 2020] Royal Enfield customer support has been notified about the posted complaint.

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    Hi this is arpit from dehradun uttarakhand. I have purchased a classic bullet 500 cc 10/02/2017. And i runed the bike for...
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    Fuel tank got corroded and the vehicle is under warranty. But in showroom they refused to accept my complaint. I was approached three royal enfield showrooms (Coimbatore bullman, erode motors and gobi eagle motor) but, none of them provided me the solution. I am completely disappointed with the quality and customer service of royal enfield.
    classic 350 - gun metal gray/ fuel tank corroded within 11 months from the purchase

    Complaint Status


    [Aug 04, 2020] Royal Enfield customer support has been notified about the posted complaint.

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      My name is vishal kumar dudhraj from guwahati, assam. I had booked a classic 350 stealth black against which i had paid an amount of rs 10000 but now as i got posting in indian railways and i am out of station for a period of 6 months reagarding my training so i have changed my mind for the purchase. I had contacted the showroom twice and also had submitted them an written application and have not received any reply regarding this. The salesman told me that it will take a period of 2months for the refund period which is simply horrible. My booking no is bkg006362cd00191 and i booked the bike during lockdown. Now, i am requesting to return my booking amount as soon as possible.

      Complaint Status


      [Aug 02, 2020] Royal Enfield customer support has been notified about the posted complaint.

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        Booking ID - BKG007571CD00208
        I booked bike on 15th June and they gave me in written that the booking time will be...
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        They made us to wait for 2hrs to fix 4 bolts on my classic 350 and even waited for hours and hours for water wash worst ever...
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        Dear all,

        I sincerely request everyone to not go for hsr royal enfield rajajinagar showroom, the first day...
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        H
        Jul 26, 2020
        I have recently purchased royal enfield classic 350 airborne blue bs6 in the month of february 2020 from ispeed motors ayanavaram,...
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        I bought a bike from hanumangarh town about one and half month ago since i bought i find their is something wrong with my bike i had paid 2 lac 14 thousand of rupees. Now i am here at showroom to get service my bike they are repairing new bike open engine and all that i didn't acpect with my new bike i really disappoint .

        Complaint Status


        [Jul 26, 2020] Royal Enfield customer support has been notified about the posted complaint.

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          Respected sir/ma'am
          I had visited to shop for cancellation of my order due to some personal reasons but they refused for refund of my advance booking money rs. 10000/-

          My booking order no : bkng[protected]
          Date:10/01/2020
          M. No.[protected]
          Txn. Details:-19 jan '2020
          Pos:eichermotrs/mumbal/
          [protected]
          10000.00 cr

          Model booked/color : classic 350 efi mercury silver

          Complaint against dealer :-
          Sri sai chandra automobiles
          Telephone:[protected] mobile : [protected]
          Banshi bazar near krishi bhavan ghazipur.

          I hope you take remedial action regarding this matter and provide satisfactory results.

          Thanks & regards
          Sanjeev rai

          Complaint Status


          [Jul 22, 2020] Royal Enfield customer support has been notified about the posted complaint.

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            Respected sir
            This is Dilip s owning a ROTAL ENFIELD THUNDER BIRD 350cc WITH A price tag close to 1, 80, 000/-(Rupees...
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            I am worst service experience, i have riden 3500 km and i am experiencing too much engine noise, this is from the beginning, i have complained about it, since the first service which was at 500km, the sevice is worst they don't even have proper look at that, bike balance is not good everytime it will swing to the right everytime i move it, chains spracket is making nooise and i have complained it 3 times, still not resolved, the mechanic said they repaired it, still it is in worse condition, i have riden only 3500 km still, but i have gone for service 4 times, still my problem is not resolved, i will put a case against the dealer as he sold a defective bike to me. Mobile no [protected] bike no ka09 hy 4554

            Complaint Status


            [Jul 19, 2020] Royal Enfield customer support has been notified about the posted complaint.

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              I am getting troubled by the 7 months I have not been disturbed yet I want my bike replacement my contact number [protected]
              Bike replacement + 5 lakhs mental agony

              Complaint Status


              [Jul 14, 2020] Royal Enfield customer support has been notified about the posted complaint.
              Updated by Ramji singh44 Jul 13, 2020 I am getting troubled by the 7 months I have not been disturbed yet I want my bike replacement

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                Battery kharab ho gayi h aur bar bar agency pr jane pr complain karne pr v koi nhi sunata h ye silsila 6 month se chal raha h

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                [Jul 13, 2020] Royal Enfield customer support has been notified about the posted complaint.

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                  Jul 9, 2020
                  I bought a 650 interceptor last year. It has not even been a year now and i am facing a major issue with the bike.
                  Last...
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                  My name is shahin shoukathe alii and i have bought the royal enfield 2020 bs6 compliant interceptor 650 (Ravishing red) almost...
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                  I have booked a royal enfield bike at saket, new delhi, showroom with amount of 10000 on 18.03.2020. But due to lock down bike has not received me. After that i have purchased a royal enfield classic 350 another showroom of new delhi on 21.05.2020. I have claimed for booking amount 10000 at saket showroom on 09.06.2020. After passing the due time (25 days) i have visited to saket showroom for inquire for booking amount but the staff of showroom said me that the and booking amount is not refund due to lockdown at chennai. Whereas all india except north east all corporate office is being open.

                  Complaint Status


                  [Jul 09, 2020] Royal Enfield customer support has been notified about the posted complaint.

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                    I am booked a bike in may month after lockdown and i call to showroom for my queries they can't give correct response after...
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                    I bought my bike royalenfield classic 350 gun metal grey but it not provide me mirrors and helmet telling m that this item not available when it come it provides me but till date nothing have i received. I personally called the showroom but they saying that the this is not in stock. I requested to royalenfield provide stock of that items which they not provided that to me

                    Complaint Status


                    [Jul 07, 2020] Royal Enfield customer support has been notified about the posted complaint.

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                      I am not satisfied with your bike service. They treat us like a guest during purchase a bike but they rudely behave us after purchase during bike free servicing.

                      Complaint Status


                      [Jul 05, 2020] Royal Enfield customer support has been notified about the posted complaint.

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