Royal Enfield Complaints & Reviews

BKG008882FG00033

Booking Date[protected]
Customer GSTN Supplier GSTN 33ABEFM1622M1ZE
Tentative Delivery Date[protected]

I have booked a bike online with a customized one. In the receipt I've got from RE, the uncertain delivery time is 17th July.
In between, I got the call from the Dealer(M.R Motors, Ooty) sales person that the bike had arrived at the showroom.
However, I've requested to send the picture of the bike and realized there is the missing component of personalized badge of my son's name.
For that, I've raised a complaint as below,
Sales  have been registered with the ID :CAS[protected]H7F2K8, Dated[protected]:39.

The last update from the dealer is that the bike will be delivered today[protected]. However, there is no update about the delivery on the prior date.
I have tried to reach the sales person and he simply ignored my call.

I would like to raise a series concern about this approach from both RE and MR Motos.

I woud like to escalate this as a serious issue and it is really annoying me becuase the booking amount was 20000 and it is non refundable.

I request Government of India to help me in this regard to sort the issue asap.

Regards,
Melkin Rajareegan A.

Only 12 days ago new bullet purchase bullet problem handle baar problem only 1000km run please solves my problem handle baar cup cone instlations please

I have booked Scram 411 bike from Gupta Automobiles Royal Enfield with an amount of 10000 . On not giving me bike on promise date I cancelled my bike and pitched refund . Now Royal Enfield people are refusing to give me refund . They promised me to give refund on 20 July 2022. But now they are not giving me refund. Please take Strict Action against them. This is how a customer is treated in Royal Enfield.

Dear Team,
Dear Sir,
Last one year Continue face problem Clause Plate problem, lots of complain but not solve my problem and ask evry time money ...
One of the worst service centre Royal Enfield Bike ...
Manufacturing Defective Model Sale me ..
13000 three time clause plate nots working ...
Automatic Clause plate defect ...
Give me solutions ...
I am physically and mentally harrashment purchase Royal Enfield Bullet ...
Give me solutions

Call me [protected]

Regards Jiten Mallik

Hi,
I owned my FIREBALL METEOR 350 on Aug 26th 2021. While at that time the only intimation I got regarding free service is I can avail 4 free [protected]@(500km 1st then evry 5000km the further service). As of now my bike ran for 7.5k km and I used two free service only. But now one of the employee from that franchise called me and said like your 3rd free service is expired (because their is a time period for each service if you are not utilizing at that time it will get expired) which I was not at all aware of it. Now they calling me for the fourth and final free service.. This is totally unfair. Why should I miss one free service. This is not a fault from my side if they gave the right intimation I would have been using that at right time. I need my 3rd and 4th free service with out any flaw.
Kindly do the needfull ASAP.

Respected sir

Myself Pradip Boro, residing at Santipur Hill Side Bhutnath road, Sir I brought a bike Royal Enfield from chirag Enfield Maligaon, on 2021 october, for which you have issued a RC on 19/10/2020, No- AS01EM9533 but Sir till today I haven't received the hard copy.
So, this is my kind request to you please, look into the matter and send my RC as soon as possible.

I had booked royal enfield meteor 350 supernova on 26/03/2022. After few months the salimath engineer staff said there is a new vehicle with same model but without navigation . He asked me to chose between with navigation or without navigation vehicle . I chose the new model without navigation vehicle . Accordingly a new model vehicle was booked last month . Now when I contact salimath engineer's staff CHENNAMMA ( staff name )regarding the...

My booking date is 04/03/2022 but received mail today on June month booking. Currently bike manufacturering is not start yet

Please explain which service you are providing.

Please look this matter seriously. No one responce from any side .

Please share escalation matrix.

I facing a lot of problems in my royal Enfield classic 350 and i check it on various royal Enfield workshops but no solution will be found i have all my records and mostly it will be in the showroom but not solution will be found.

Issues raised on the very next day of the delivery of bike from vintage section that is on 21 june, 2022. Since then mine bike is in workshop and today the staff is calling me regarding the service due. I'm unable to understand how unprofessional way they are dealing with the customers and no one is taking the accountability for the solution.
Issues raised were wobbling, rear brake, wiring issue, nut bolts missing from silencer, reserve gauge not functioning, self start issue, front forks sound in the pot holes. I want all of the things to be resolved otherwise i want my amount to be refunded, i don't need the Royal Enfield Thunderbird 350cc

I am Chunni Lal a Government servant writing this letter with deep sense of anguish, annoyance, shock and disbelief.
I was purchased a bike on 21 February 2022 from AJS riders Bareilly243122... my bike heated up since I purchased and I'm so sad that AJS also refused to solve the problem...when I ride my bike 10-12 km it becomes so hot and not able to put my legs on the footrest soon the fuel tank also heated up alot we are able to ride bike properly please resolve the problem as soon as possible

Sub: Royal Enfield bike manufacturing defect as sound coming from Silencer

Sir,
I am Deepak a Government officer writing this letter with deep sense of anguish, annoyance, shock and disbelief.
I purchased Royal Enfield bike Model No: Classic 350 DARK STEALTH BLACK
Chassis No : ME3J3C5FAN2026236
Engine No: J3A5FAN2539428
From: RANJIT MOTORCYCLE RISHIKESH-249201
ON : 08/02/2022

After buying the bike, it was running fine but after the first service, the silencer of the bike started making noise, after which I complained to the Royal Enfiled Authorize Roorkee Service Center
There the owner Mr. Shubham ji took action on him and recommended to change the silencer. The silencer was changed by the company but similar sound was coming from the new silencer too.

But the bike is still having the same problem and not getting any response from your side.

Now the question is, totally trusting the Brand Royal Enfield I purchased it only to know that a defective vehicle was sold to an honest customer like me.
This is more than cheating the customer which is not expected from your Brand.
Please check the facts with your dealer and rectify the problem as soon as possible.

If this can't be possible then either refund the amount paid or exchange with a new vehicle.

I am sure you will look into this matter with a sense of seriousness and urgency.

I sincerely hope you will not force me to go public with my complaint or in consumer court.
I have always trusted Royal Enfield and purchased it with my hard earned money.
I have already provided the vehicle details in the initial para above.
Expecting and hoping and early decision from your side.

Regards
Deepak Prajapati
Roorkee

Dear Team
My name is Manish rana and I have my company registered in the name of Two wheel Himalayas. I am facing a huge issue in my new Himalayan. I bought 12 Himalayan this season and in which I m facing issues in 3 units. The issues that I faced was that the fuel pumps of 3 bikes were dysfunctional before they even travelled the distance of 5000km. Since it is season time, we replaced those pumps on our own and we were also being told (by the sales executive in Mandi branch) that our pumps would be changed. There is no Authorized showroom in manali from last one year. The service camp that has been opened in manali also does not provide any service. There is an incharge there and he has no knowledge about the product . I too run my company and know what customer satisfaction is. But I m very dissatisfied by service staff and service being provided.
Please look into this matter as you have to place some sensible staff for your customer satisfaction.
Looking forward for your response

Thank you
Manish Rana
Two wheel Himalayas
[protected]

I have purchased BULLET 350 ES before 4months and the bike engine has been leaking from 1st month of it
Service centre says that is normal this issue is in all bikes and when we go for a free service they gave us unusually expenses that the bike should not need
They don't do work perfectly and told us many expenses to this regarding about the issue please give me the solution about this urgently

Helo sir I was service my bike before 4 month 3rd service I ask back week different sound is reading they said we will check after that they said prob rectify now in 4 th service I give in Coimbatore 300km runned bike chain spracket was damage chamundi Enfield is not give correct service in customer satisfaction

I purchased royal Enfield 360 class. The bike was giving different sounds . The showroom people are not well trained to do the service. Demanding extra money everytime without doing proper service.

Dear Sir/Madam,
I didn't received my original RC Book till now. Till now no response from your side. I need to get a loan from bank I need my original RC book kindly give me my original RC I have paid your full amount. It is very urgent for me. i'm not able to wait for further please make immediate action for the same.
Kindly do the needful.
Name: ARJUNKUMAR K
Bike model: Himalayan gravel grey
Bike No: TN66 AJ 2119
Booking no: BKG010577DE00324
Invoice no: INV010577DE00369
Show room: Bullmenn Coimbatore
Retail Bullmenn • [protected]@bullmennroyalenfield.com
[protected]@bullmenroyalenfield.com
SALES MANAGER • [protected]@bullmennroyalenfield.com

I have booked the Royal Enfield BULLET 350 ES EFI REGAL RED ON[protected], but the vehicle was not given to me within 6 months as promised and it has been more than 1 year, I haven't heard a call from the Kattupakkam branch. When i went to the showroom, they said the branch is closed and to check with the Adyar main Branch. Since it was too late for the vehicle delivery, I bought Yamaha RAY. So I request you to cancel the booking and refund to my HDFC account. Please find the attached Booking voucher and cheque copy for your reference.
Name: Lakshmikanthan R
Bank: HDFC Bank
Account Number: [protected]
Branch:Adyar Branch
IFSC Code: HDFC0000847

I had booked Royal Enfield METEOR 350-C6 SUPERNOVA SILVER CS on 19-Feb-2022 from Solitaire Automotive, Noida, UP. The generated booking ID was BKG005811DE00726.

Initially they had given me tentative delivery date as 5th May 2022. But when the time came, I got to know that the Solitaire showroom is going to close, and my booking will get transferred to some other dealer.

I called customer support multiple times but no trustful answers. They escalated my complaint every time but no response from anyone. After lot of complaints, I got the call from Ms. Harbinder Kaur (Noida Region) and from her side as well only assurance but actually no help.

On further try, I came to know that the tentative delivery date was changed to 24th June 2022. Moreover, after few days on 14th Jun I got another email with new booking date i.e. 3rd Jun 2022 and new booking Id i.e. BKR005811FG00019. And this time the tentative delivery date is changed to 27th August 2022. Here surprising fact is how they can change my booking date and booking ID.

Multiple complaints through online toll free no’s, Twitter. Neither dealership nor head office or any other senior official is bothered. Pathetic situation. Its seems like a fraud to buyers.

I have been using my vehicle from past 2 years TN49CB9000
Lots of issues and problems repeatedly I am facing it. I am unable to use my vehicle effectively on the road. Even a small segment vehicle battery is having good backup capacity. I changed battery because o[censored]nable to start my vehicle and getting switched off frequently .after changing also same issue happens while driving itself its getting switched off. Again came to service centre they changed the spark plug. Within a week time again same issue. 2 nd time changed the plug. Within 10 days time repeated problem as unable to self start, and need to kick everytime if Its gets switched off. I need to always race the engine to keep the vehicle on in signals and stops. Till now I never did my service apart from RE service centre. My other friends are using more than 4 years nothing issue for them. From the beginning I am facing this issues. I again left my vehicle of servicing. It affects my work schedule and business also. Lost my peace of mind. I am not a rash driver and I maintain my bike properly in time. Do the needfull to resolve this issue and not to get repeat. It's all technical parts issues.