Royal Enfield Complaints & Reviews

Dear Sir,

Greetings from Shree Mahadev Agency(A unit of K.K.Cables Pvt. Ltd.) !!!

As per the complaint raised by you about the service center, named Asco Motors where you made a complaint of Fading windshield of your bike from last five months but till date no resolution was getting from them and you came to know that their service center was no longer in operation from RE.But I just want to know did you registered any such issues at the time of doing service from our Service center.If not then please bring your bike at our service center and we will note your complaint and giving you the resolution as per guidelines of the company.
Your cooperation is highly appreciated to resolve your issue you faced in your bike.
Thanks and Regards
Soumyadip Guha
General Manager
Shree Mahadev Agency
Sector-10, Noida
Contact no.-[protected]

I gave my Himalayan for service at bullmenn motors, ramanathapuram branch
I crossed 2000 kms so I gave it for general check up and minor sound issue.
The charged 2400 rs fr it . I dunno why they have to change the oil plus added expenses
The worst part is i still have the same movie issue even now
Also they made few more scratches in the bike
The service guy forcibly took my cell phone and gave five star rating by himself
Can u imagine my situation there
Somebody plz shut down this place
What I learnt is never goto any of these service centre again.
Better to goto some local mechanic who understand your bike

I have booked a Royal Enfield Meteor 350 Supernova custom silver colour on 7th March, 2022 from Acclaim Motors, Yelahanka, Bangalore. The promised delivery date provided by the Company was 23rd March, 2022. But till now I have not received the vehicle or any updates from the company or from showroom end regarding delivery of the vehicle. We have contacted Royal Enfield support team several times regarding the same but we have not received a single call back from their side. Every time the support representative is saying that they will call back within 24 hrs but I don't receive any communication from them within 24 days also. And the best part is when I address the problem to showroom staff and manager, they are also saying that they are helpless and not getting any updates from Royal Enfield side. Everytime they are saying that you will receive this month end but till now we don't have any single update regarding the delivery of the vehicle. As a customer what action can we take in this situation because we are suffering a lot due to this. Also, now we are consuming our precious time for continuous followup with the company and showroom. Really disappointed and disheartened by the false commitment and poor support system of the company.

I ordered bullet es 350 jet black on march14. till now i didn't get delivery.
what is the reason. need response asap.
thank you.

I bought a meteor 350 from Royal Enfield on March 2021, from the date of purchase till now I have faced many issues with my bike, all the time to solve my issues I need to visit multiple time at their service centre to get my issue resolved, even we had arrangements which makes challenging to solve my issue, the latest issue that I am facing is, I purchased a touring seat in bike modification from this brand but, its cushion has been stiffed that it's paining my back, but when I am reporting this issue they are just rejecting my complaint without checking it properly. on the basis of the picture they are kept on rejecting my issue, even the serviceman knows that there is an issue but the company is not willing to work upon this.

Sir,

I purchased a Royal Enfield Meteor 350 Steller black on Nov 2021 . After completing 5000 kilometer I get more tappet noise so I approached the service center in Chennai for tappet clearance but of no use. I still have the same complaint even now, I request you to give a proper solution for this problem, since none of the royal Enfield service center from Chennai did not respond me properly.

Regards,
Ashwath

It is a complaint against royal Enfield about my claim issue... Several times approximately 8-9months i regularly visit in agency... But they did not solve my issue...the owner of my bullet take charges of my claim file and also take the charges of claimed alloy wheels... As soon as possible please solve my issue... I'm fed up off all those things ...

I received a bike that had faulty functioning since day 1. The bike used to shut down as the clutch was pressed and throttle was idle regardless of the speed of the bike.

The problem has persisted since the day I bought the bike and I reported the same to the dealer the same day of purchase but it was shrugged off saying its a minor problem and we can fix it once you bring it in. Since I was travelling to another city with the bike I gave the bike for service in the other city the very next day. The service center did some minor cleaning and gave the bike back... But the problem came back immediately after driving off. I took the bike into service center the next day and they have the bike since Tuesday. There have been false promises and false claims on several aspects in the meantime and the people on touch have not been transparent about what is being fixed and how.

Hey hi, i bought a classic 350 reborn on Jan 2022, from Avahan motors, its been 5 months now, i got the 1st service done, but the miliage is very poor, it gives only 20 kmpl, i told the service guys, they are not concerned about it, they asking me to check it again,

Complaint: No updates of mono suspension

Subject: Re: Issues about my new royal Enfield himalayan.
I will send you the details.
Owner name: Masuth.A
Bike: Himalayan granite black
My Registered contact number: [protected]
Chassis number: ME3D45F1MM003227
Engine number: D4A5F1MM136202
Registration date: 19/01/2022
Bike Number :TN83MA8385
Branch :Tirupattur Royal Enfield showroom, Tirupattur district, Tamilnadu -635853.

Complaint: mono suspension not working I told to resolve it more than Ten times but they won't they told me that they had ordered before 1month but i doesn't received till now. And also fuel gade trip meter not working properly, is customers are fool? Did they have sence or what? Shame on them.
If my bike issues will not solved then I will call the main stream media, youtubers and I will make it big issue. I will fire my bike in front of the showroom because I dont have any other option.
Only 3 optional I will give you 1.solve my bike issues 2.issue me a new bike 3.refund my total amount 2, 65000.
If you will not resolve then I take saviour action against royal Enfield tirupatur branch.

I hope you will resolve it.
Thank you.

I have booked my Royal Enfield vehicle on Dec 18th, 2021 by giving 10K (INR) as booking amount and they assured me that they will provide me vehicle till March 3rd, 2022. Now it's been like almost 6 months still I haven't got my vehicle.
First thing they are not calling for status and when I'm calling to dealer or costumer care I am getting same reply like production team is not providing the solution, Its delay from there side.
Dealer is behaving so rude, not receiving my calls, not replying to my mails.
This thing RE is doing for so many peoples. They just take the booking amount and use it with interest.
This is Fraud, This is fooling Indian People. This should not happen in India.
This must stop.

Dear Sir / Madan,

I had booked Royal Enfield on 17-Feb-2022 as per the attached document.

I had informed that I have to go to UAE by Mar 24 and delivery shall be ensured at least 10days prior to that. It was agreed but they couldn't meet the delivery date. Only on Mar 22, just two days before my traveling date they informed one vehicle is available but I've told to ensure the delivery upon my next leave which will be on Jun 1. It was agreed and I was doing the follow up with the agent's representative in whatsapp and through mobile calls. Every time it was assured that I will get the vehicle on time.

But when I put a message yesterday to send me the payment link and to arrange the vehicle on Jun 1, the answer I got is surprising. They don't have a vehicle in the yard.

I have major concern that whether I'll get the vehicle on Jun 1 or not.

If I am not getting the vehicle on the said date, I've to cancel the booking from this agent and should be refunded.

Your appropriate action in this regard will be appreciated.

Just now I received one reply email from the support team which says that delivery will be in the 2nf week of June., which is quite disappointing.

Thanks and regards

Rajesh
[protected]

My new 5 months bike block problems

I bought meteor steller red on date April-21 . On October-21 I faced my horn stopped working and when I visited RE service center they show me that there is wirring short and one side of the horn got disconnected. They replace the wirring in FOC. Again in the month of March -22 I have faced the same isuue again I visited two dealers they processed the same for warranty but this time they informed me that conpany rejects my warranty. Same problem for tge same reason once I got warranty next time it has been rehected . Again I want to know why wirring got short in the horn connection area. It’s manufacturing defect because I have service my vehicle in RE service centre every time, no other electrical accessories installed but every time wirring got shorted there is some issue . Need solutions immediately.

Chwala service centre situated in fatheganj ayodhya... always here sir Servicing issue persists. whose reason From this bullet owners face a lot of problems. It takes 6 hours to service a bike. Please resolve this issue.

Hello sir today I visit royal Enfield showroom for some accessories fitting it was only a seat cover which I purchased form market service worker was ready to do but showroom attendant named Abhay he refuses to do and he started misbehaving with me . Before this incident when I was visiting for my first service his behavior was the same he has no manner to talk with customer please take a serious look in this incident a single man could spoil the reputation and service of The LegendaryRoyal Enfield..
Showroom address.. Kaisa near gopalgarh
Dist. Kushinagar uttar pradesh

I had got my Royal Enfield Thunderbird serviced at Motoriders, Garh Road, Meerut on 08 May 2022. After service, my bike was not starting properly and on increasing throttle it was stopping. The mechanic checked and told me that probably water has seeped in during wash. He took the motorcycle back to the repair bay and fixed the problem. When I tried to start my bike today (after two days), I faced the same problem. The bike started but on increasing the throttle the engine was shutting down. My bike has never given me any trouble till date. However, after the service it has started giving problems. It would have been better had I got my bike serviced at local repair shop rather than taking it to authorised service centre. Extremely poor service and I'll trained staff. Now that my bike is not in use, I can't even take it to the service centre for repair. Royal Enfield please look into the matter and give me a solution

I booked royal enfield gt650 on 22.04.2022. After bike arrived showroom .my mind changed and willing to cancel the bike .Calling the dealers to cancel the bike they refused and say not possible to cancel . And i not get the booking amount Rupess 10, 000 amount .please take a action.
Dealers name and address -
Royal Enfield - Shree Naurang Motors
NH 34 Near Mustafa garden Khairakandi Beniagram, Farakka, West Bengal 742212
Phone number - +[protected]

Hi,

I had ordered and paid for Two helmets with the following order nos.

[protected] : booked & confirmed on 2nd Apr 22 and
[protected] : booked & confirmed on 31st Mar 22
The expected delivery timeline was 30 days. But the status on the store.royalenfiled website is still stuck at "Order Confirmed".

I have written multiple emails, made calls to their contact center and have also tweeted to @sidlal and @royalenfield, either to share timelines or to process cancellation & refund my money.

They only sent 1 response state g its in process and cannot be cancelled. No update on any timeline of delivery. And now they are not even responding.

As a customer, I feel cheated. They keep my money and do not even have to basic courtesy to share any information.

I am hoping that with this forum, it will finally reach some responsible people in Sid Lal's team and they will come forward to help resolve.

Thank you
Amitabh
[protected]

I was purchased Himalayan bike on march 2021 and after 1 month I found issue in suspense I was telling them to solve the issue every time they will keep bike for 2 days but problem is not solved I went more than 8 time and service also not up to the mark what they have promised and they have damaged my bike cone set and meter board, they have charged 3500 for ceramic polish but not done anything and I had a pick up issue and engine sound issue but no proper solution for thins from Royal Enfield