Royal Enfield Complaints & Reviews

I purchased classic 350on 22/06/2017and before my 4th free service broken sprockets teeth. I spoke to service person they said it will not covered under warranty. Purchased from kazen motors vyttila cochin kerala. I just want to know then what they are covering in warranty period why they are providing such worst material. It's only 9months old now and 9000+km if spare parts are like this how can i use it for a long time. And the company have no responsibility for the spare under warranty period itself.

Dear sir/madam, greetings,
I have been visiting for service since my purchase of the bike and till date the bike is not fine, i tried my best making them understand the problem but they are neglecting it and has caused me mental stress due to this, i had purchased the bike from royal enfield at the time of delivery the problem was started. Still they provided the same bike saying its a minor issue. And after that i have almost went 40 times for service for getting changed several parts for my bike and no proper response. Request you to kindly intervene the process of there quality checks which i has been failed in my bike and help me to get the bike to a proper one without any futher damage to me.
Regards,
Vinay kamath

Dear sir/madam,
This is to inform u that i have purchased royal enfield gun metal grey on 15th of january, 2018. It has got many issues such as self start is not working properly, wheel alignment, engine responsiveness, thump sound is not proper (Keeping in mind it is a bs4 version engine, still it is not performing as other bs4 engines), breaking problem, etc. I have repeatedly complained the showroom authority (Maxwheel, panchanantala, berhampore, murshidabad, westbengal) regarding my concern, still my problems and not resolved though i have gone through 1st & 2nd services.
First of all their behaviour towards customers are not up to the mark & secondly they note down the issues during servicing but fails to deliver but takes money for the same.
I would earnest request u to replace my vehicle with a new one and nothing less than that. My bike is insured for three years. All papers are in ok condition. I want a bike replacement and nothing less than that. Your cooperation and support is eagerly desired and expected.
Thanks & regards
Anupam karmakar

I have purchased new classic 350 from hridaan motors llp on 29.03.2018.
I have seen oil level today in level indicator. It seems empty. So i called to hridaan motors. There mechanic come & he drained oil, it is axactly 1.5litres instead of 2.3 litres. Bike is run 22km. Due insufficient oil during delivery, if in future any problem regarding engine will occur, then royal enfield has to give free of cost service and parts regarding that problem. Or in other words i required extended warranty due to carelessness of re's /hridaan motors inspector.

After my royal enfield service, i told them that u not checked these thing related bike scew, bike handle lever hardness and other. Is there no any responsibilites to any one to checking bike parts loose or hard after service.
Last time same thing do so. Even when i went before service i said pls do serice very well but i am really disappointed.[protected]

Hi
I have given my classic 350 bike for servicing at sri sai auto craft bangalore.. Service was really poor. They have stopped water wash for the bike but still service charge remains same. As per bill wheel bearing price is 268 rs and to replace the bearing they charged 295 rs. And for service they charges 740 rs
I don't understand the concept of labour charges.. If the bike given for service and if any parts to be replaced it supposed to be consider in general service itself..

I paid 3295 rs for 1st paid service.. But still the service quality is very bad.. Engine oil was also leaking.. They are giving separate bill for engine oil. If we ask y no proper response from counter people..

Recently i have given my royal enfield classic 350 for service. It was having a gps tracker device inserted in it. But when i took the delivery of bike it wasn't there. I have went to the showroom many a times but they keep on changing their excuses. I feel really disappointed the service costed of rs. 5365 while the tracker was of rs. 6500. I want to complain in police but firstly trying to get help from here. I want my tracker back at any cost. They guys are simply playing with our trust, not only them but most of the companies.
The bike is registered in the name of my father, and its an incident of "royal enfield showroom, near guru nanak intercollege, najibabad, bijnor". I truly want to get my tracker back without involving the police. Please do something if you can help it.

Dear sir,

Please control your bike silencer sound,
Actually your bike very more sound noise pollution in ours city... I think yours thought are we positive for environment and future for yours childs. Only not noise pollution but you and me also think for air pollution.
It very irritating sound.
I humbly request.

Ar. Vimaltanwar
[protected]
...

I bought royal enfield desert storm 500cc on 11th november 2013 from mahipalpur, delhi. A few months back i saw there is a crack on the left side of the chassis where side stand is present, i went to a welding shop and got it welded. But after 2-3 months the crack developed again and now the crack is on both sides of the chassis. I have never been in an accident and it is strange that the chassis is developing cracks. I use my bike to commute to work and i feel really unsafe riding the bike.
It clearly is a manufacturing defect and i want re to rectify my problem and change the chassis. Please help as it is very difficult for me to borne this cost. I am on the verge of selling the bike but i don't want to hand over this problem to some one else. Kindly help.

Hello i'm steeven from hyderabad. I purchased classic 350 bs4 bike black colour at the time of delivery i didn't got a cap which is present on the odometer and they waited me in the showroom for 2 long hrs and when i kept on asking why so late they said they are having technical issues with the bike we will bring another one from another showroom they said. So i got the bike everything was ok. After the first service bike started misfiring. I addressed the showroom for this issue many times and there is a weird tick tick noise coming from the engine. They said it will disappear after 3000 and it was disappeared but i had a throttling problem so i quickly went to the showroom to set it up and then again that tick tick noise has been started. And some weird noise coming from the front wheel of the bike i was saying them but they are not addressing the issue. And in the past few days i have seen a drop in the pickup. And bike wobbles when they are 2 persons including rider. And surely as i have said in the beginning they brought me that technical issue piece because i didn't got odometer cap as others got. So i kindly want my bike to be replaced with a new piece.

I had missing complint and yesterday bike was not starting. I took bike to workshop ananya motors bhopal with road assitance person. There response was very bad. They said you just leave bike will let u know wht problem is. They didnt even bothered to check bike. When i insisted that you have to check it thn they asked one mechanic to attend it.

After that also they told that we dont know what problem can be, dnt know hoe much time it will take. U call us in evening than will tell you.

It looked i am talking to some local bike manufacturing co.in case of services royal enfield is worst than any other co’s i had encountered in my life. But i thought there bikes are gud but with my expierience i think i made a wrong choice by buying riyale enfield bike.

I called to customer care thrice and waited for 20 mins each time but could jot connect as there agents were busy, i registered for call back but no one called.

I never expected such worse services amd such bake quality of bikes manufractured by royale enfield.

There is no numbering system in service center, and the staff is very rude to the costumers. I visited service station at 0930 hrs in spite of i got the last number, and the customers who reported after 1000 hrs became first. This is very embarrassing for me and i came back without service of my bike. Pl instruct this service station to maintain numbering system, so that the costumers get the numbers according to their priority.

Hi,
Dear sir/madam,.
I have purchased royal enfield classic on 23 feb, after drove 100 km i found that i cant start my bike as the head light are not on while i try to start the bike.
I called to tapan moters shoggi shimla & they came to collect the bike after 3 days, after calling many time.
On 18 march i went to tapan moters & collect the bike as it fixed well, on 20 march the same problem was there i can not start the bike, i think the battery is down again.
I am working in a private company & i bought the bike to travels from my home to my work place which is 55 km from my home. Now my job is also in risk.
I can not reach on duty on time.
Please solve my problem as soon other wise pls return my money & take back the bike because i am really frusited.

Bike engine no-03s5c2jao040431
Frame no - me303s5c2ja082842
Classic 350
Date of purchased-23/02/2018

Thanks
Hitender kumar
Mobile-[protected]-[protected]

Waiting for quick reply.

Bought this bike on 2015 and now its 2018, as you all know this bike is highly priced in the market, accordingly i bought it at around 1.5 lacks. Now after 2 and half year or so how come the silencer pipe can get damaged because of rust. The rusting of such a highly priced bike is unbearable. The maintenance of the bike is also so high, that we are doing it on regularly basis, still this kind of problem doesn't make any sense to go for buying this product.

Hi,

Recently i bought classic 350 redditich red and i had problem with petrol lock/ air lock.
When i riding the bike, it suddenly engine gets off even i have petrol in tank.
And only gets started when i turn the knop to reserve mode and return to main mode.

There is no problem in reserve mode and problem occurs when i ride in main (Petrol) mode.
I got serviced 2 times in ekkattuthangal and still problem continues.
Initiall they told this is a known issue in all bs iv model bikes, but they are unable to solve it. Please suggest any idea about it. Thanks in advance.

Hi team,
It is with great regret i would like to inform you that within one month of purchase this bike from one of your vendors ahuja brother's @ dehradun near ballupur, uttarakhand, the paint on the front wheel over edges started peeling off automatically.
I was devastated and went to the vendor and enquired about it but no avail. Got mundane reply that in this variant there is no warranty on colour but as a matter of fact i knew this before the purchase itself, it is not new to me.
I bought this relying on re brand that even though no warranty on colour doesn't mean that it would have any problem of any sort and same thing was quoted verbatim while i was reviewing it by one of the selling guys there in the showroom.
But that doesn't mean that colour will start peeling of withing 20 days of purchase. Now i am clueless who will listen to my grudges. Even after paying a hefty amount of 1 lakh 63 thousand for a bike this kind of crap i have to endure within one month of purchase. My bike no has not come yet (How new it is) you can realise how embarrassed i am trusting your brand and you should too.
Customer pays because of trust, do not breach that trust please.
I am feeling that i should not recommended your brand to anyone if that is the case.
You have left me in lurch really, no response, no help from vendor.
My service is due on 2nd april before that i just wanted to intimate you guys what a tyraany i am undergoing.

This really terrible and a new low for you guys as far as i am concerned.

Hope you will do something about it in future!!

Alankar singh
Divisional accountant officer
C&ag
Dehradun
[protected]

Pfa as the image to show from where the paint is peeling off around the edges.

2 feb 2018 ko maine standard bike purchase ki
Usse pahle enquiry ki to sub kuch normal bataya
Bt
Delivery ke time pe mera hdfc bank ka approve hua loan ko mna kr dia
Phle mujhse kaha tha
Insaurance self kra skte ho
Rc self kra skte ho
Koi hidden charges nai h
Bt
Delivery k time pe
Insaurance self nai ho skta
Rc self nai ho skti
Hdfc ka loan nai chalega
1700 rs ki accessories leni padegi
Rsa lena padega

I have got my re in feb 2018, and i have droven in local for about 200 km, there was no problem with the vehicle.
Today march 22 2018, i have taken my bike for long drive with in 15 km the rear disc got jammed totally and i was helpless in the middle of the road. This is very worst in the product of re. I need this to be taken care and these issues won't be repeat in future drive.
For further details call me [protected]

Sir, i am dhanya jayakumar i was booked a royale enfield electra silver model bullet at your kayamkulam dealer roverz motors, (19 feb 2018), at the time of booking they said after 15 days will get bullet. But unfortunately till this time i didn't receive bullet, so let me know what i do, pls take necessary action early as possible. Regards, dhanyajayakumar, mob:[protected]

I am using tb350 recently i have approached headway motors service station, kukatpally. I am seeing hell after servicing bike over there. Troubling a lot what kind of service they did i don't know they even didn't clear single issue i provided in job card, they charged heavy amount also wat is the use to me, really suffering with my bike after servicing over there