Royal Enfield Complaints & Reviews

Dear team,
This is with the reference of my bike classic 350 bearing reg. No. Mp07nb3814.

So the concern is chain sprocket broken for manufacturing fault. Kindly look at my service history all service by time to time.
I complaint against royal enfield gwalior somya motors pvt. Ltd.
Because chain sprocket is not working its manufacturing defect.

There is a person said us to me that chain sprocket broken every 3000km.
And no response from the manager & toll free no. [protected] and [protected]. Please help me as soon as possible.
Help me other wise i can go for legal and social media.

Regards
Monu jha
[protected]

I have brought royal enfield electra bullet on may 2015. I am using weekdays aprox 40kms. Last month on jan 2018 my bike got switched off while driving in main road with approx 60kmph speed which is really dangerous. I went and spoke with service centre regarding this issue and they said the warranty is just 1year for the parts coming with the new bike. I have paid 2500 rs for new battery.

I have book royal enfiled classic 350 gummental gray motorcyle on 30 dec 2017. I have paid entre price by cheque. But they are not delivered the motorcycle witin time decide by delar. Also delay to send paper for registered the said motorcycle in rto. I have delivered the motorcycle on 21st jan. 2018 at 10.30 pm and till today the said motorcycle is not registered. It is very delay to carry work by dealer. It is very poor services of delar to deliver and registration process. It is very harmful to the customer.

Hugely dishearten customer :
I have given my royal enfield thunderburd bike for servicing a month back, after service i have seen multiple issues in the bike newly created during service, after which they have corrected some of those, few are still not solved, major issue was oil leakage, which took engine to be opened and checked for which they have charged very huge, i see now oil leakage is not happening but bike mileage has reduced drastically, came down to 11 kms/ltr, it use to give 30+ kms/ltr, and its not coming to reserve, it directly will switch off, back light will be always on it does not go off, i am tiered of giving my bike everyday to repair, i have spent huge money for all the faults created by mechanics, branch manager is very irresponsible, it looks completely looting people money in the name of service

Royal enfield company is not providing 2 years warranty for battery even though battery manufacturer (Amaron) has given 2 years.

Note:
1. If you take that battery directly to the amaron dealer they are accepting but royal enfield guys are insisting us to buy a battery from retailer and also while purchase they didn't given us battery warranty card simply they have written 1 year in invoice

My name is kapil kukreja ([protected]), i have bought new royal en-field thunderbird in aug 2014 (Chassis no : me3u3s5c1eh087786, engine no : u3s5c0eh530958). I am trying to get my bike registered no for last 3.5 yrs but manager and executive are fooling me with every possible reason they have. Every now and then new reason comes up. Initially it was like they couldnt find tax receipt because of showroom shifted from one place to other (They...

On saturday i have gone to the nearest service center toward my home.. The royal enfield showroom at pattambi i have done the service for 9000 kms and i have said the complaint of clutch and front disc brake issue and they have only change the disc brake problem and it only cause the apporcimatily 600 rs and they have change the possition of my thunderbird 350s handlebar due to the possition changed of handle bar i have gone to th service center today[protected] they are saying that they goes not changed the possition of handle and i asked them for repossitioning and they loose the nut then the thread at the plate goes out and they again asked me to pay 400 rs for their misstake.. If the company manager reading this please refud my amount otherwise i will move it towards court contact number [protected]

I made 2 service in i speed motor which was highly dis-satisfied me. 3rd service i went to rudra motor in arumbakkam. I made a compliant about chain noise after appraising they reverted to change the chain sprocket. My question here is with in 6000kms how chain life has gone. During my first service re committed that 12k to 13k kms for life of chain, though i have been maintaining proper chain cleaner and lubricant on weekly basis. I surprising that how re not maintaining quality on their product. So pls resolve and replace at foc basis. If didn't get any proper solution i am gonna share my dis-satisfaction feedback to social media.. Hope your customer is important and your good well too. Pls take immediate action at the earliest.

Hi,

I have royal enfield bullet 350, i gave for the service in whitefield motors bangalore service station, they have told that if the bearing replaced problem will be solved, and i said ok for that, and paid total service amount of rs 5020.
But problem is not yet solved they are telling now they need to change one more part.

But my question is without clear the problem how can they deliver the vehicle.

It's not satisfied and they are not giving proper guidance.

Please do the needful.


Thanks & regards.
Chethan

I bought a re standard 350 on 22.01.2018 and i am very disappointed with my purchase. It turns off at various times and won't start however hard you try. It makes me look like a fool begging my brand new purchase to start while kicking it in the middle of the traffic. I purchased it from barnala autos, ludhiana, punjab. I took it to service centre too but nothing has been resolved. I demand my bike to be replaced

I purchased your bike classic 350 in march 2017. Also my all bike services in your bullet agency manmohan auto stores chandigarh till. But this agency services is very poor. I paid all services part charge like oil or major parts. But my defects in bike not resolved by this agency. I complaining a lot of time agency manager but no reaction no effect...

Hi,

I have bought Classic 350 from Velavan motors (Greams Road, Chennai) on November 2014.

Recently i have been hearing noise from my engine. So I took my vehicle to service centre, they are saying that there is some problem with Engine Bearing/Crank Shaft. And the service requires to dismantle the engine and will take a month and its going to cost me around 20, 000 rs.

I always service regularly between 3 to 4 months. My per day commute is only 20 kms. I dont go on long trips. I dont rash drive. At the maximum I drove is 80kmph. I dont know what I did wrong to deserve this.

Issues i have faced in my Classic 350 so far:

Amp Meter - They replaced with Bullet 350 (Black color) in warranty
Battery - I bought and replaced new battery, because the service center couldnt take my bike because of flood camp and the warranty has been expired.
Petrol Tank (Replaced by RE, Ticket number 160751)

Now Engine Bearing/Crank shaft.

Am I deliverd with faulty vehicle? Because I have seen people using 3, 4 decades old Royal enfield, but mine have engine problems in just 3 years. Did I pay 1, 40, 000 rs for a product thats going to last for only three years?

Even if it gets serviced, I dont know whether i can trust that there wont be other problems in future.

I have purchased a royal enfeild classic 350 ash colour on 22nd july from ambey motors patna bihar. I havent got my registration card which was supposed to be delivered within 20-30 days of purchase till today. Showroom staffs and owners are continuously making excuses saying "within a week". I am very frustrated from this issue as the bikes purchased from that showroom after my purchase have got their registration card.

Dealer code is-6478
Registration number:-br01cx8550
Date of purchase:-22/7/2016
Owner name: rohit raman
Dealer: ambey motors patna bihar

I want major action to be taken against this fraud.

I have bought enfield last september 2017 from balaji motors broadway and i was giving service to them till 6 service and the last service was unsatisfactory but when i went there i found it is closed so i ginen my vehicle at thousand light for service but instead of my actual complaint they have done all extra work and raise the bill. My starting complain for which i had given that's remains the same and last three days its lying at my residence. Please help me out to rectify the same and suggest me the rite service centre were i can give my vehicle for service.
I was using other brands vehicle and everywere this the same issue of service.
You should have your own service centre were we can give our vehicle for service as we are buying such a costly vehicle and we don't get proper service than whats the use.
Please help me out with this serious issue.

Dear royal enfield
I will purchase a new 500 your bullet
I m going in your authorised show room apurva motors sikar rajasthan
I will booked a royal enfield 500cc your staff say we will provied u in 10days of working period
They will not responce us for a bike
They have no value for a custmer we will visit your show room apurva motors there staff will not respond me in show room
They have no reply for purchase a new bike they have no time no respond us
I have book it on 13 jan 2018 they will not receive my calls & not give any response when we go in showroom they have no menrs to say custmer to set hear & any water tea noting
They have not show me bike in showroom your staff say we have busy no time to consult bikes details
This is not good for royal enfiled

Kindly contact with us for a royal enfield custmer
Thakyou royal enfield

Amit dhanuka
Fatehpur shekawati sikar rajasthan contact no:-[protected]

Dear concern
I devendra Mahale have booked royal enfeild thunderbird 350 marine colour on 18/12/2017 & showroom sales person has given me a timeline of two month for the delivery of bike but from last one week to today i. e 24/01/2018 no one are given me the exact status of my bike, no one pick the phone call on the number given by them even showroom numbers are also not answering, they reply me that you r not booked a bike on that day & they also reply that u booked a bike of lightining instead of marine & when i am told them about my booking receipt, they were cut the phone.

Dear concern,

This is to inform you that i purchase a royal enfield gun metal grey 350 classic from manzil motors pvt. Ltd. Sohna road gurgaon haryana 122001 with in a month all body parts paint is braking out and they took me extra money and says once you provide us rc copy then refund you. 20 days back i provide the rc copy in there account department but they don't answer me.
Can any one resolve my problem which i facing from manzil motors pvt. Ltd.

Thanks®ards
Phakhre alam
[protected]/[protected]

I bought classic 500 desert storm bs iv on 27 aug 2017
It has exide battery and it was giving problem its totally dead so i went to the dealer at him enfield dharmshala kangra hp they check the battery and told me that battery so is not charging so ihave to go to the exide agency which is 20 km far from my place and they will check and replace it when i said i bought it form you you give me warrenty and road side servicing for 2 years so why should i go to other place but i think they are no willing to help me
So i m complainting that my battery is in under warrenty and i want to replace that from dealer only i done want to go any where else plz help me out asap]
Ankur sharma

We have taken bullet before 6 month. With that 6 months the battery has been get low 2 times.
The gear box is making sound continue after the service also.
And also the wall sound is also comeing continuesly so please see for it and revert us as soon as posslible.
My contact no is -[protected]
Email id - [protected]@gmail.com

Please revert

Today i have been to btm service center for servicing my classic 350, in morning the supervisor who has taken the vehicle told me that maximum it will cost 2700 rs for service and replacement of some thing which need to be.. Including cost of the products. But when i was there to take my vehicle back they given me bill of 4304 rs which has 2 parts...2136 rs for products and 2168 rs for labor charge. I am not able to digest this expensive bill. They charge for some services which are free also..