Royal Enfield Complaints & Reviews

I want to complaint against royal enfield. I purchased the vehicle on 1st august, 2017. My bike is re classic 350 bs4 and has clocked close to 13500 kms. I am really unhappy with the quality. My spoke wheels which re calls strong got bent when i had a fall at 20kmph speed. I had to change the rims and the alignment again went out. The service guys after washing ended up damaging my dipper button. The bulbs are of low quality and i have changed them twice. The quality is so bad, i always hear the tappet noise at the start of the engine. The gears are bad and always get stuck in middle of traffic.

I have got the new bike royal enfield standard 500cc forest green on 1st feb 2018. Hardly drove for 6 kms and then the bike stopped and never started again. Called the vvc showroom, banjara hills, hyderabad for the reason, they have arranged a towing vehicle and took the bike to the showroom.

Its very unfortunate that the showroom personnel is not accepting for replacement of the vehicle and saying that he will replace the fuse and battery. That too for replacement of new vehicle it will take 1 month and that too asking us to pay 15000/- for a new version.. Can some once address this issue and take an appropriate action

I am putting forth this mail across the concerned authorities of Royal Enfield, to register a complaint/ grievance against the inappropriate customer service I received at the mentioned company service center.

On 7/2/2018, I gave my royal enfield motor bike at SS motors, thottada, kannur branch service center for scheduled service. I was told that my bike will be delivered after complete service by 3 pm the same day.
But unfortunately I didn't get any replies from the concerned service center pass the delivery time. I waited the entire day without any intimation from the center regarding a delay in the delivery and took the trouble of not having my vehicle for the rest of the day.
Later, the next day when I visited the service center after receiving an SMS to enquire about the delivery, the advisor told that it will be done in 10mins. I waited there and to my notice I saw the bike kept outside. Suprisingly, they had not even started the work on the vehicle. When I further enquired, instead of explaining the situation, I received a very rude and completely inappropriate behavior from the advisor Mr Adarsh(*Hop he miss guide his name )The attitude of the person was totally impolite, with back answers to my questions to know when the bike would be delivered.(His replay was we know how to service and we have kept this open for that only The behavior was implying that royal enfield does not value it's customers and only concerned with their work.They mentioned the above
With high hopes of customer service I gave my bike to the company service center instead of getting the job done by a local mechanic. But with such intolerable customer experience I would now rather prefer the second option from next time. Even after waiting so much, pass lunch time, on delivery the bike was serviced incomplete and left with smudge marks of the work. I have attached photos for your kind reference.

Hope this feedback is looked upon immediately and necessary actions are taken at the earliest to value customer image3.jpeggrievance. image2.jpeg
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Im from kerala and i own a classic 350.. Its the second time the chain sprocket is damaged... The motorcycle having completed 20, 000kms.. One has to pay 1.5 lakhs and wait for months and all they do is provide such low quality products and i am not the only one facing this issue. I have seen many compalints regarding the chain sprockets. So it would be good if deal with this issues as soon as possible and i hope royal enfield solves this issue.

Dear team,
This is with the reference of my bike classic 350 bearing reg. No. Mp07nb3814.

So the concern is chain sprocket broken for manufacturing fault. Kindly look at my service history all service by time to time.
I complaint against royal enfield gwalior somya motors pvt. Ltd.
Because chain sprocket is not working its manufacturing defect.

There is a person said us to me that chain sprocket broken every 3000km.
And no response from the manager & toll free no. [protected] and [protected]. Please help me as soon as possible.
Help me other wise i can go for legal and social media.

Regards
Monu jha
[protected]

I have brought royal enfield electra bullet on may 2015. I am using weekdays aprox 40kms. Last month on jan 2018 my bike got switched off while driving in main road with approx 60kmph speed which is really dangerous. I went and spoke with service centre regarding this issue and they said the warranty is just 1year for the parts coming with the new bike. I have paid 2500 rs for new battery.

I have book royal enfiled classic 350 gummental gray motorcyle on 30 dec 2017. I have paid entre price by cheque. But they are not delivered the motorcycle witin time decide by delar. Also delay to send paper for registered the said motorcycle in rto. I have delivered the motorcycle on 21st jan. 2018 at 10.30 pm and till today the said motorcycle is not registered. It is very delay to carry work by dealer. It is very poor services of delar to deliver and registration process. It is very harmful to the customer.

Hugely dishearten customer :
I have given my royal enfield thunderburd bike for servicing a month back, after service i have seen multiple issues in the bike newly created during service, after which they have corrected some of those, few are still not solved, major issue was oil leakage, which took engine to be opened and checked for which they have charged very huge, i see now oil leakage is not happening but bike mileage has reduced drastically, came down to 11 kms/ltr, it use to give 30+ kms/ltr, and its not coming to reserve, it directly will switch off, back light will be always on it does not go off, i am tiered of giving my bike everyday to repair, i have spent huge money for all the faults created by mechanics, branch manager is very irresponsible, it looks completely looting people money in the name of service

Royal enfield company is not providing 2 years warranty for battery even though battery manufacturer (Amaron) has given 2 years.

Note:
1. If you take that battery directly to the amaron dealer they are accepting but royal enfield guys are insisting us to buy a battery from retailer and also while purchase they didn't given us battery warranty card simply they have written 1 year in invoice

My name is kapil kukreja ([protected]), i have bought new royal en-field thunderbird in aug 2014 (Chassis no : me3u3s5c1eh087786, engine no : u3s5c0eh530958). I am trying to get my bike registered no for last 3.5 yrs but manager and executive are fooling me with every possible reason they have. Every now and then new reason comes up. Initially it was like they couldnt find tax receipt because of showroom shifted from one place to other (They...

On saturday i have gone to the nearest service center toward my home.. The royal enfield showroom at pattambi i have done the service for 9000 kms and i have said the complaint of clutch and front disc brake issue and they have only change the disc brake problem and it only cause the apporcimatily 600 rs and they have change the possition of my thunderbird 350s handlebar due to the possition changed of handle bar i have gone to th service center today[protected] they are saying that they goes not changed the possition of handle and i asked them for repossitioning and they loose the nut then the thread at the plate goes out and they again asked me to pay 400 rs for their misstake.. If the company manager reading this please refud my amount otherwise i will move it towards court contact number [protected]

I made 2 service in i speed motor which was highly dis-satisfied me. 3rd service i went to rudra motor in arumbakkam. I made a compliant about chain noise after appraising they reverted to change the chain sprocket. My question here is with in 6000kms how chain life has gone. During my first service re committed that 12k to 13k kms for life of chain, though i have been maintaining proper chain cleaner and lubricant on weekly basis. I surprising that how re not maintaining quality on their product. So pls resolve and replace at foc basis. If didn't get any proper solution i am gonna share my dis-satisfaction feedback to social media.. Hope your customer is important and your good well too. Pls take immediate action at the earliest.

Hi,

I have royal enfield bullet 350, i gave for the service in whitefield motors bangalore service station, they have told that if the bearing replaced problem will be solved, and i said ok for that, and paid total service amount of rs 5020.
But problem is not yet solved they are telling now they need to change one more part.

But my question is without clear the problem how can they deliver the vehicle.

It's not satisfied and they are not giving proper guidance.

Please do the needful.


Thanks & regards.
Chethan

I bought a re standard 350 on 22.01.2018 and i am very disappointed with my purchase. It turns off at various times and won't start however hard you try. It makes me look like a fool begging my brand new purchase to start while kicking it in the middle of the traffic. I purchased it from barnala autos, ludhiana, punjab. I took it to service centre too but nothing has been resolved. I demand my bike to be replaced

I purchased your bike classic 350 in march 2017. Also my all bike services in your bullet agency manmohan auto stores chandigarh till. But this agency services is very poor. I paid all services part charge like oil or major parts. But my defects in bike not resolved by this agency. I complaining a lot of time agency manager but no reaction no effect...

Hi,

I have bought Classic 350 from Velavan motors (Greams Road, Chennai) on November 2014.

Recently i have been hearing noise from my engine. So I took my vehicle to service centre, they are saying that there is some problem with Engine Bearing/Crank Shaft. And the service requires to dismantle the engine and will take a month and its going to cost me around 20, 000 rs.

I always service regularly between 3 to 4 months. My per day commute is only 20 kms. I dont go on long trips. I dont rash drive. At the maximum I drove is 80kmph. I dont know what I did wrong to deserve this.

Issues i have faced in my Classic 350 so far:

Amp Meter - They replaced with Bullet 350 (Black color) in warranty
Battery - I bought and replaced new battery, because the service center couldnt take my bike because of flood camp and the warranty has been expired.
Petrol Tank (Replaced by RE, Ticket number 160751)

Now Engine Bearing/Crank shaft.

Am I deliverd with faulty vehicle? Because I have seen people using 3, 4 decades old Royal enfield, but mine have engine problems in just 3 years. Did I pay 1, 40, 000 rs for a product thats going to last for only three years?

Even if it gets serviced, I dont know whether i can trust that there wont be other problems in future.

I have purchased a royal enfeild classic 350 ash colour on 22nd july from ambey motors patna bihar. I havent got my registration card which was supposed to be delivered within 20-30 days of purchase till today. Showroom staffs and owners are continuously making excuses saying "within a week". I am very frustrated from this issue as the bikes purchased from that showroom after my purchase have got their registration card.

Dealer code is-6478
Registration number:-br01cx8550
Date of purchase:-22/7/2016
Owner name: rohit raman
Dealer: ambey motors patna bihar

I want major action to be taken against this fraud.

I have bought enfield last september 2017 from balaji motors broadway and i was giving service to them till 6 service and the last service was unsatisfactory but when i went there i found it is closed so i ginen my vehicle at thousand light for service but instead of my actual complaint they have done all extra work and raise the bill. My starting complain for which i had given that's remains the same and last three days its lying at my residence. Please help me out to rectify the same and suggest me the rite service centre were i can give my vehicle for service.
I was using other brands vehicle and everywere this the same issue of service.
You should have your own service centre were we can give our vehicle for service as we are buying such a costly vehicle and we don't get proper service than whats the use.
Please help me out with this serious issue.

Dear royal enfield
I will purchase a new 500 your bullet
I m going in your authorised show room apurva motors sikar rajasthan
I will booked a royal enfield 500cc your staff say we will provied u in 10days of working period
They will not responce us for a bike
They have no value for a custmer we will visit your show room apurva motors there staff will not respond me in show room
They have no reply for purchase a new bike they have no time no respond us
I have book it on 13 jan 2018 they will not receive my calls & not give any response when we go in showroom they have no menrs to say custmer to set hear & any water tea noting
They have not show me bike in showroom your staff say we have busy no time to consult bikes details
This is not good for royal enfiled

Kindly contact with us for a royal enfield custmer
Thakyou royal enfield

Amit dhanuka
Fatehpur shekawati sikar rajasthan contact no:-[protected]

Dear concern
I devendra Mahale have booked royal enfeild thunderbird 350 marine colour on 18/12/2017 & showroom sales person has given me a timeline of two month for the delivery of bike but from last one week to today i. e 24/01/2018 no one are given me the exact status of my bike, no one pick the phone call on the number given by them even showroom numbers are also not answering, they reply me that you r not booked a bike on that day & they also reply that u booked a bike of lightining instead of marine & when i am told them about my booking receipt, they were cut the phone.