Royal Enfield Complaints & Reviews

Hii, i booked a royal enfield himalayan from
Sanjo motors, thaikkattukara, companipadi, aluva, kerala 683106

On january 15th, 2018. Then after 7 days changed to royal enfield classic stealth black 500. The dealer promised me that the bike will get delivered on or before 15th march 2018. I made constant follow up and dealer ensured that the bike will get delivered on 15th march. Last day when i went up since there is no call anything on showroom they said they don't have any idea about the status of bike nor the exact date of delivery.

My booking number is: bkng[protected]

Now they are not even picking my call. I need my bike asap.
You shouldn't promise something which you cant fulfill.

Hi this is sathish kumar i purchased royal enfield 350 cc classic chestnut red on 4 of jan (Tn 05 bp 6784). I gave the bike for first service in redhils royal enfield service center they charged me 1200 for oil change form that day the problem started that iam getting back break drum noise i informed the service center for more that 3 to 5 times 3 time they gave work sheet 2 times they didn’t provide they use to wipe the brake shoe and clean the drum it happened repeatedly then i changed the brake shoe itself but still not solved then i informed the showroom were i purchase the bike they told to give it in there service center in guindy again the same thing happened second time they told that they are replacing the drum after 2days they said to take the bike today same i took the bike within 2km i get the same drum noise now getting one more noise of clutch
Iam totally fed up after buying this seriously iam thinking that i wasted the money the problem starts at 500km now it’s 3000 km second service completed but issue not resolved 1000 is only used for giving service. I don’t know what to do i need proper solution for this kindly make it as a high priority and resolve the issue

Regards
Sathish kumar
[protected]
[protected]

Team, i bought my tb350 on dec2017 at tirunelveli dg motors and brought it to bangalore by roadway and suddenly my bike's head light center area melted in heat and inside ring also slipped out due to heat. When i checked with bangalore hsr service center, yelachanahalli, they told it's not cover in warranty and asked me to check with showroom. I checked with hsr showroom banashankari, there they told me to check with service center.. I need a replacement of head lamp full set.. It original cost more than 5800 inr. No one know about this issue and not telling about warranty coverage. What is the use of paying lakhs and lakhs for this bike.

Hi team,

I bought re classic 500 (Tn-22-df-0727) on 10th feb 2017 from i-speed motors. I have driven it for 9200 kms so far. Regular service is being done as per the service manual. Currently my issue was slippery of chain while riding. It creates noise as well. I took it to the same re service station (Sri venkateshwara bike zone, pallikaranai, chennai) where i have been giving my bike for service all the times. I spoke to service advisor (Dinesh) & he said the entire chain sprocket set has to be replaced since it cannot be serviced. I was shocked to hear this since

A) vehicle ran for just 9k kms.
B) regular servicing is being done and none of the times i was given a heads up on this.
C) every 500 kms i clean and lube the chain.
D) never done off-roading on this bullet. (Only city rides & nh rides)

When i said all these to the service advisor, i was even more shocked to hear his response saying “quality of the chain sprocket is like this & it may at times broke even @ 1000 kms”. I was so disappointed to hear this from an authorized service advisor because everybody including me bought re after knowing its reputation for quality & stability.

After this, i spoke to the service manager mr. K. S venkataraman. Unfortunately i got the same response from the manager as well. I am really disappointed with either of the things below
1. Is the quality of re accessories has come down as low as this?
2. I was advised to cut the gear while riding which everyone knew that it would create further damage chain sprocket.
3. I was also advised to pay for this and was told that it would not cover under warranty.
4. How can we have persons with lack of knowledge about riding/re product/accessories
5. When i told that i would write to support team @ re, there was a casual response from him.

Finally, my point is, i or no one for that fact wants to pay to replace chain sprocket for a bullet that ran only 9200 kms after doing proper maintenance like giving service on time, lubricating, etc.,

Please look into this and let me know how to proceed further on this. Till that time i don’t want to take a chance of riding for long distance. I want this to be covered under warranty

Ps: i am a part of crr mc (Chennai royal riders motorcycle) club which is a known group for re riders alone. We fortunately are doing extensive branding for re vehicle for our nears & dears. The core element of this group is to ensure all the riders who are participating in a ride are physically fit and ensure the bullet is in a good condition to go for a long drives. Giving priority to safety.
I spoke to many people within and outside this group and got one unique response saying, broken chain sprocket @ 9000 kms is too early for re classic 500 cc.

Regards
Karthik shankaran
[protected]/[protected]

Not provide a service by service centre of kasarwadi they ar just wasting time iam fadak with this service center if no one solving problem twice and twice
I do not thing that royal enfield will give be dad reaction it always just happing i will hope that i will not give suggestion to take bullet to my friend
Always facing problem by batery gearbox and starter

I am thirumoorthi i have buy royal enfield bike at coimbatore bullmen show room, but in this 10 month my bike have got lot of problems these all problems main reason bullmen service center. When i service my bike in there i have problems and i solve that in local small service carriage then why the hell bullmen he's these big service center and service bike ask them to close the service center normal carriage do well then them. Last i have complained for my front cover tube that time that service center manger tell some stories that was i'll book you a modified front cover tube that will reach in one week and i'll call you and solve your problem but it take 3 month that wonderful # manager name mr. Selvakumar i stopped to use bike last two weeks before i want my bike back with fully solved if that not happened i'll file case against bullmen service center and that's manager selvakumar. And another one is that service center workers was scratched my bike and in my bike i lost lot of paint in my head light so i want to solve that problem also and in driving my bike move one side automatically i want to solve that problem also. It want to happen with priority.

I m very dissatisfy for ur service my half n day waste n same problem m facing issue that my bullet not start after servicing m facing same problem i am paid 1899 that i paid wasted n second issue is that my bike running on whose metre show but accountant show in the bill extra reading for my bike not given original bill
What is d difference between roadside mechanic n ur brand servicing royal enfield m totally waste my time n money.
Plz take some action as soon as possible.

My name is anita singh & i am purchase bullet classic 350 cc in 29 feb. 2017.1st servicing 350km in three months but, i'm a mechanical engineer job in bangalore from one year, just time my bike run only 1300km 10/3/2018. Time is expired but 2000 km is not run. Just free serviceing is not ready your shidhibinaik authorized service center sauganamore patna bihar. So plz provide a free service in i my bullet 350cc bike.
Thanks®ards
Anita singh
Mob. No.-[protected]

Dear sir
I have bought an bullet classic 500cc bs4 bike in april2017 by paying 2, 00, 000 amt and when i go to registration the rto people. Has told that the bike data is. Showing as bs3 please. Contact the showrrom people since one year i am contacting the show room people they are unable. To do registration by communicating wih rto aince 1 year i am. Nor. Using bike free ly die to lack of permanent registration i lost hope that the registration can. Be done what i should do please guide me sir i suffered very much

Dear all, i have purchased my enfield classic in january 2017 and driven just 11800kms as on day. Today i find some noise from backside. When i checked it was found that all teeth of chain sprocket have broken. How the company like enfield can manufacture such a cheap product of low quality material. I drove my bajaj pulsar more than 60kms in 10 years time span but never face any such problem... Now cursing my decision for purchasing enfield classic...

If royal enfield can not give proper service. Please stop producing so many enfields. Kolkata bike zone located at chinar park kolkata has a very rude staff. Sometimes they can not wash the bike, sometimes they can not charge the battery, everytime one or more than one thing is missing. My bike is there since 24th of feb 2108 till date. I want my bike back and the money invested in the transport to the service center. This time i have taken a video also for their behavior. I'll have to upload it on social media to make others also aware.

I am aman deep singh i purchased standard 350 in august and now my tank and mudguard paint is started removing when i call your service team they did not reply me in any manner.
First when i purchased the bike i will stuck in tyre problem which is solved in january first week i am not fool to come every week to say that my bike is not upto the mark take a action asap.
Please mail me back soon or i will draft a legal notice within 7 days

I am kesavan i am purchacing royal enfield 350cc murugan motors in ramanathapuram tamilnadu this showroom is very poor very illegal activitys 1vichle fast delivery 5000 comision, 2compalsary acceserys in 10000, 3service team in not proper respons
4this problem is conform in 4 days
5problem is cure is take in 15 days
6my bike thinks chance in anothar bike
7 very most vost service
8many more custumer complain this showroom
My number [protected]

Hi,
Recently i bought classic 350 redditch red and this bike had fuel issue.

While riding the bike in main fuel state, engine will get switch off after some distance. No problem in reserve state.

Serviced two times in re service center located in guindy industrial estate...

Still facing same issue. They are unable to solve it. Previously they told that this is known issue in most of bs iv model bikes.

Searching for next service center to fix it... Any suggestions welcome..

I bought royal enfield bike on january 26, 2018 from suri sales pvt. Limited in bareilly, bike has been running well, but the both mirror vibrate frequently at very fast speed on both sides, even if the bike is 35-40 in the speed, i did the first service of the bike and even if i showed it on a service centre twice, but they did not offer any solutions, but those people suggested that if the bike's silencer change become a thing or just do it like that.

Now tell me sir one thing i have taken a bike of 165000 and if i change the silencer in it then why is it my fault? At least you can do the problem solve, and its effect is not said on my bike engine. Please do not hesitate to give a correct solution or change the bike. My bike number is up 25 cd 1079, and the bike's chassis number is me3u3s5c1ja609752. Please try to find a solution as soon as possible.. Thanks

Hi team,

It's truly embarrassing situation. As a gift to groom on the occasion bullet 350cc r. Red was booked with prior on call and written confirmation. Now we the marriage is almost arrived and now i am being told to take bullet in another colour or will provide requested bullet just as a showcase. I just can't believe how a consumer is given fake commitment and later make fun of him before people. Before i repeatedly asked them to give strong confirmation and they were quite confident. I hope you would understand how humiliatiting it is in indian marriages. Hence i request you to take strong action against defaulters and save me from the embarrassment.

Dealer : sunshine automobiles, maujpur, delhi

I purchased royal enfield himalayan bs4 model but this bike is giving only problem from when i buy this bike from the very first day the petrol leaks from the tank and the oil from the engine and now the battery is dead the service center boy told me that the bettery is dead and it is under warrenty so you have to go to the amron servive center to take the new battery bloody i paid royal enfield all the money to purchase the bike not amron for the battery and there is no help at all from royal enfield

My name is mohamed arafath. I ordered classic 350 silver in dec 2017 and cancelled it in jan 2018, in my nearest royal enfield dealer[ jaf associates, thanjavur, tamilnadu ]. My booking order no. Bkng[protected]. They assured me that they will call me to collect my cheque in (Minimum) 15 days. But even after 1 month there is no call from them. When i ask about it, the salesperson extending the minimum day from 15, 20 and so on. When i will receive my cheque and i am in embarrassed situation.
Dealer detail :
Jaf associates,
Thanjavur,
Tamilnadu.

Hi, I am Silambarasan. I am using Royal Enfield stealth black classic 500. It is giving very less mileage even after the first service which is crossed more than 2500Km now. Still I am getting 13KMPL in city but actual mileage is mentioned like 32kmpl by Royal Enfield. When I go long drive, am getting around 23KMPL only.

It is totally disappointed me.

Dear Royal Enfield team

My name is Nagendra Prasad B,
Mobile number : [protected] / [protected]

I had booked the Royal Enfield Bullet classic 350 gun metal grey color on 01/03/2018 evening, and on the 03/03/2018 evening I have made the full cash payment of 1, 76, 248 Rupees (please find the attachment photos of the invoice done in the HSR services showroom) and on the delivery day of 05/03/2018 when I went to receive the vehicle to HSR services Royal Enfield Bullet showroom, they gave me the bike which is having the DENT ON THE PETROL TANK AND ALSO THE HANDLE WAS ALSO BENT AND IT WAS TOUCHING THE PETROL TANK WHENEVER WE TURN THE HANDLE TO LEFT AND RIGHT, now the HSR services showroom people and manager is telling that we will replace the tank infront of you, but why should I take the defect product when I made the payment for the brand new Royal Enfield Bullet classic 350 gunmetal grey color, so I have refused to take the vehicle from them and asked them to give the new vehicle which is not defected but the HSR services showroom people are not ready, I need the new bike which is not defected and I don't need any replacement of TANK or HANDLE to be done, I want the new bike which is not having any defect, please take this issue in a priority and help me get the new bike which is not defected or else let them refund the total amount which I have paid for the brand new vehicle, please I request Royal Enfield team to help me solve this issue.

Regards
Nagendra Prasad B.
Mobile number : [protected] / [protected]