Royal Enfield Complaints & Reviews

Hi, I am Silambarasan. I am using Royal Enfield stealth black classic 500. It is giving very less mileage even after the first service which is crossed more than 2500Km now. Still I am getting 13KMPL in city but actual mileage is mentioned like 32kmpl by Royal Enfield. When I go long drive, am getting around 23KMPL only.

It is totally disappointed me.

Dear Royal Enfield team

My name is Nagendra Prasad B,
Mobile number : [protected] / [protected]

I had booked the Royal Enfield Bullet classic 350 gun metal grey color on 01/03/2018 evening, and on the 03/03/2018 evening I have made the full cash payment of 1, 76, 248 Rupees (please find the attachment photos of the invoice done in the HSR services showroom) and on the delivery day of 05/03/2018 when I went to receive the vehicle to HSR services Royal Enfield Bullet showroom, they gave me the bike which is having the DENT ON THE PETROL TANK AND ALSO THE HANDLE WAS ALSO BENT AND IT WAS TOUCHING THE PETROL TANK WHENEVER WE TURN THE HANDLE TO LEFT AND RIGHT, now the HSR services showroom people and manager is telling that we will replace the tank infront of you, but why should I take the defect product when I made the payment for the brand new Royal Enfield Bullet classic 350 gunmetal grey color, so I have refused to take the vehicle from them and asked them to give the new vehicle which is not defected but the HSR services showroom people are not ready, I need the new bike which is not defected and I don't need any replacement of TANK or HANDLE to be done, I want the new bike which is not having any defect, please take this issue in a priority and help me get the new bike which is not defected or else let them refund the total amount which I have paid for the brand new vehicle, please I request Royal Enfield team to help me solve this issue.

Regards
Nagendra Prasad B.
Mobile number : [protected] / [protected]

My name is sandipan das from kolkata. I would like to inform that my new bike which was purchased on may 2017 is having a missing problem that means the bike stops in the middle of the road. And this could lead to a major accident because all of a sudden it stops. I even went to the service center they told me not to keep my bike in side stand, not to make a full tank fuel, so i always fill 2 liters of petrol. But still the again the bike stopped twice. It was my dream bike but now i think i royal enfield has cheated me. This bike has a major issue. Please kindly solve my problem. My 4th free service is done. But the problem was from 2nd service. But this service men always shows me some lame excuses and returns me. After feeling 2litrs of petrol if still the gas pipe gets fuel that means the bike has a manufacturing defect. Please help me sir.
Name=sandipan das
Model=classic 350
Chadians no=me3u3s5c1hd850483
Ph nu=[protected]
Service center =shah service center [beck bagan] kolkata

The quality of the product provided is # and my chain broke at 16500 i showed it to a mechanic he told its due to over tensioning the chain and because of that my rear sprockets whole 32 teeth's were broken its not normal wear and tear.
This is not acceptable older bikes used to be so much better i don't speed over 70 yet it got broken. I lubricate it yet it broke its not at all acceptable.

Hi! My name is naveen kumar my bike is re classic tn 22 dh 6516 im giving my regular service in sreehitha auto zone after my third service, chain sprocket teeths broken. Service is not satisfaction. Chain sprocket teeth broken within 8000km. But no warranty would be give, said by service center. They are not clearly explain about the sprocket life time. I ask to meet the crm but crm not intrested to talk with me. Why you manufacturing low quality bike.?
If we say any problem about the bike they all try to compromise the customer but not taking any steps to solve the problem.

Please do the need full

Lift side front shock obserber tube oil leakage, oil seal failed. Moter cycle.
Chassis no - me3u3s5cogm211028, engine no - u3s5com211028,
Purchase date - 10/01/2017, runnning around - 11000km. Is oil seal life one year?
If yes very bad. Contact mobile no - [protected]. Requested for repair.
Mail id - mallikarjun. [protected]@thermaxglobal.com.

I m anjumar dewarshi from jamshedpur.in 2016 29 may i got delivery of my bike in evening i started to drive as i as drived to check on my 20 km it was ok but after that a sound was coming out from my bike which was very irritating and annoying on my first service i told to mechanic he said its tapwat... Problem nothing else he told me to drive utpto 5000 thousands km and he said it will disappear as my bike was new at that so he suggested me not to open the engine. I though it must be a new bike so.. But after that also it is coming that noise from engine its giving a... Or making me angry while driving royal enfield bike mechanic said 1 year warranty is there but i had given many times to service to solve this problem but they r failed now my warranty is over but my problem had not solved yet few days before someone said its manufacturing defect of company. So i m here to consult to ur royal enfield company i want my problem to b sloved today my bike km till i drived is 7000 km owner name mr amarjit prasad its lagoon 350 bike no jho5be4215 please i need my problem to solved it is really very bad bike of royal enfield company making such a..

Engine no u3s5c0ja437077
Delivery challan no 6228 dated 21st feb 2018. Delivered by auto guides, panaji
Regn no ga07aa6065
Bike electra 350cc

On 22nd night around 11.00 pm the accelerator of the bike got jammed while driving and stranded on road.. I had to organise a tempo and labourers to transport the brand new bike to my house in panjim. Besides spending about rs.15000/-, i had to undergo a lot of trouble including burning of my leg during the process of loading and unloading of the bike.
Service supervisor mr ajit from autoguide reached my house at 7.30 am on 23rd feb to check problem. He could not fix the problem and he said he will return with a mechanic at around 11.00am today to fix the same.

Since the bike is not reliable, i need a replacement of brand new bike and also reimbursement of expenses that i have incurred. You can speak to ajit on [protected] of autoguide panjim
Your immediate action is highly appreciated.
M keshava menon [protected]

Team,

I have purchased the bike on feb, 2016. From the first day bike was pulling to the right side, i have visited the service center multiple times till date but the mechanics are unable to fix the issue and also not escalating the issue to next level.

According to the mechanics what they had told to change the parts in bike, i have changed, now my question is why they are unable to fix the issue. They are taking the complaint in a very lazy way and performing the task as per the mark

Kindly escalate the issue to very next level or provide the contact details of higher officials. So that i can reach to them and get the issue resolved.

Buying a royal enfield was one of my mistake i regret since i bought the bike i m only facing problems and nothing else i own bullet is 350 and after the service my bikes performance is ruined bike leather pad was burning during the ride in highway after do servies with in one week. Its great before service everything was fine and after service every part is now low quality.. Biggest mistake of my life. Recomendation never buy a royal enfiled.

I have booked a royal enfield 350 classic lagoon on 24th january 2018. I didn't receive any confirmation on stock availability and nobody contacted me from showroom side for followup. They promised me to deliver the vehicle on 9th feb 2018, when i contacted them.

It's a irritating thing from your side. I required vehicle urgently tat's y i raise a compliant.

I booked classic 350 gun metal gray on[protected], and the delivery date was[protected], but still i did'nt get the bike. So many times i called the showroom manager but only i got is frequent lie. I already informed him that there is an urgency so i need the same on 14th of feb. That time they agreed and grabbed the payment. I request please help me.

U3S5C1HN249988
ME3U3S5C1HN582328
Sequence Number: 58211
I bought bullet GUN GREY color in the name of AMARESH PRATAP SINGH from Basti showroom on 05/12/2017. It has not been registered yet.

I have submitted all required document.
Could you please inform me about status of registration of my vehicle?
Please resolve my issue asap.
Dealership name and address details:

NEW INDIA MERCHANT
Didoha Pachpediya Road
Purani Basti, Basti - 272002 (U.P.)
Phone number:[protected]
Email: [protected]@gmail.com

Thanks

On 14990 Km my chain spoket will broke.
I am not satisfy with your use of such low quality material...
As so as change my vehicle chain spoket..
Other wise i told other people that dont purchase Royal Enfield vehicle because they cant provide good qaulity service or good quality parts of vehicle
You take lots of. Muny from us then why u not provide good quality parts.
As soon as change my vehicles chain spoket.

Hi,

I have sent my bike with a "miss firing" and starting problem issue to sadguru motors (Royal enfield authorised service center). 8th mile, tumkur road, bangalore.

This is my 3rd time visit, each time they did some irreverent work/replacement and sent me back. I collected my bike on 11th feb 2018, and mr ajith kumar told that all issues taken care. Youo may have to replace battery i[censored] get any more problem. Next day i see the same problem and called him and explained him, and he suggested me to change the battery.

I trusted and changed the battery, but the issue exists. I have spent almost 5000 till now for this minor complaint.

I am loosing confidence on this service provider.

Please address

Thanks
Murali

With reference to the above subject it is to inform you that i have purchased new bike three months ago and it ran 4400 km till date and also 2 services have been done by the moradabad centre. Three days ago while driving i faced problem in starting my bike and the system shows the battery low and upon enquiring in the service station the concerned person told me that there is a problem in charging of battery and they told me to replace clutch parts and charged undue amount from me for the same and during each service they also demanded undue charges every time. I don't know what type of free services the company is providing me and i was told about the warranty period also then why the concerned are demanding charges for each and every type of services.
I want to know the full details of the services provided by you after sales and also request you to resolve the matter immediately.

I am putting forth this mail across the concerned authorities of Royal Enfield, to register a complaint/ grievance against the inappropriate customer service I received at the mentioned company service center.

I used to address myself as a proud owner of Royal Enfield, years back when I owned my first Classic 350. Not anymore will I even say that I own a Royal Enfield, since it brings such a shame to own one.

I am writing this with deepest grievance on the plight that I have been put through for the past 9 months, in the whole process of Booking, getting the delivery, owning and running to service center and yet tired of complaining about my experience about owning a TB 500

May 1st 2016, the day on which I took a bad decision of booking my long term love TB500 (Matte Black) at Sri Velavan Motors, Greams road. What a warm welcome have I received the week before, by the sales executive Mr.Balaji who offered a test drive for me and made me fall into this pit of lies and false commitments. I took the decision, basis his commitment of delivering the bike within 45 to 60 days. Mr.Balaji who convinced me to do the booking was never seen after that. Now comes Mr.Udayan, who is my so called relationship manager for vehicle delivery, who came up with all the following excuses. GST problem, BS4 bikes are in progress, 500 CC’s are in demand and hence the delay, RTO has kept hold on BS4 releases… and what not. With my network and known sources I found that none of the above stated was a reason for the delay. Sri Velavan Motors became a Private Limited company in the interim and hence the compliance internally caused this delay, which Mr.Udayan confessed after exposing the truth over a phone call.

The waiting was exiting until I faced the nightmare post 60 days. I started realising my mistake of not enquiring about the commitment levels of Velavan Motors and after sales services. Never knew that such a gigantic brand like Royal Enfield failed to deliver on after sales and left the customers to grope in dark. Despite of several escalations, none of the representatives were willing to give a clear picture, nor let me further escalate just to save their collars.

6 months of waiting and I lost my patience. Now I had to go by hard and fast rule of withdrawing my booking and called Mr.Udayan to convey it. Well, the surprising part is that there was no regret or remorse from this gentlemen who heard me whining about my issue and advised me to fill in a withdrawal form by visiting the dealership. Wow! what an amazing courtesy level from this Brand to its customer. My heart never let it go and I still convinced myself to go through the shame of requesting to expedite the process. Weeks fly by again and now I had to step down by asking to deliver any colour that was available. I was offered Classic Dessert Storm instead, which was not even on my list. I hope the reader understands, what kind of a traumatic experience it would be, to go through all this after booking a bike that costs Rs.2 Lakhs plus.

Another week went by and I had to pay a visit to the dealership to meet Mr.Udayan, since he was so busy that he didn’t even had time or courtesy to return my calls. Yet again with no regret or remorse the response was usual and not promising. Not knowing what to do, I had to call the customer care and place a complaint about this whole incident and now I really took the plunge of withdrawing my booking and go to a reputed print media to share my experience. There started the fire within Velavan motors team and I was offered a Marine Blue TB500 (please note that I booked Matte black), the very next day. I didn’t want to let it go since I had already lost my patience and time arguing and negotiating with these bunch of people who care a damn for their customers.

After paying the full amount, I had to wait for another 7 days to even get the vehicle delivered. Now for the second traumatic journey.

No pooja done or no wishes to the customer, the bike was just delivered in a shabby condition. The pillion seat and driver seat was shaking and it was not noted by the QA team before delivery. After pointing it, they made all their efforts to fit it but they left in vain, stating me to take it to service center directly, while their concentration was to finish the other deliveries pending for the day. How auspicious is to take the bike directly to a service centre from delivery instead of going to a temple. Half the way through Mr.Udayan, who accompanied me convinced me not to go to the service center since it was already 7.30pm (not sure what hurry was he in). There goes my sentiments on this bike, where I had to take it to the temple with the faulty seat by holding it in my other hand all the way through.

No follow-ups until the vehicle was due for its first service and I happened to get my seats fixed through a local mechanic who did the job in hardly 5 mins. The vehicle was hardly 100 kms run and I left the bike for first service and got it delivered the same day evening without a water wash that was noticeable under the pillion bumper. Was not in a mood to argue with these people and I left the place. Here comes the irony, In 400 kms the bike was due for its second service. Yet again the same day delivery and I realised the moment I came out the venue that that brakes were not functioning. How well does the QA team works here, by delivering a bike without even checking if the breaks are fitted properly. Called the service engineer and gave him a piece of my mind. They did all sort of running around dramas and gave the bike without inspecting again. Now to my surprise, I hear a rattling sound from the rear wheel.

Being a Sunday morning I go to the service centre and asked them to inspect it again. After one and half hours I get a reply from one of the engineer that there could be some problem in the rear disk and they are getting it fixed and hence he requested me to leave the bike with them by putting a job card. The vehicle was delivered with some temporary fix and I eventually started hearing the noise again. Inbetween my busy schedule (being a Chief HR for a BFSI sector), I had to force myself to visit the service center again on Saturday noon (following days are Pongal holidays). Was made to sit again for more than an hour and I see all these service engineers already in the holiday mood by exchanging sweets and not doing their job (as usual). 3 of the service engineers attended to it and finally the chief engineer (Mr.Dinesh) came back and said that being a holiday, it is not suggested to leave the bike in service center and had advised me to come and visit again post pongal and put a job card. They were still not able to find out as to what was causing the problem. This explains, how the customer is being made a joker.

I decided not to visit them anymore and I paid a visit to Jaf bullets (most renowned Bullet mechanic in Chennai; since Britishers). Just a ride for 100 meters and he found the fault. The rear wheels ball bearing had worned out. How come it could happen for a bike that is brand new and hardly run 600kms? He raises this question himself and inspected the vehicle further. To his surprise and to my vain, it was found that the rear disk has a bend in it and that touches the calibre frame while riding, which indeed was the actual cause for the strange noise. Being a renowned mechanic, he advised me to leave the bike at the service station and asked me to seek an explanation from Velavan motors for delivering such a faulty bike for me. I left my bike without any hints on the fault, just to see what they claim and as I expected they had no clue after several minutes of inspections. Further not to waste my time, I hinted them on whats the issue and had claimed for an explanation.

A job card was issued to me on[protected] with a wrong vehicle number (TN01BC006) actual no is (TN01BC0060). The advisor name is Mr.Praveen who had mentioned that the indicative delivery period is[protected], 2:00pm and it is already[protected] noon while am writing this complaint and NO NEWS FROM THEM YET as to what is happening to my bike. I have tried more than thrice since morning to reach out Mr.Praveen to know the status, but no response. At 2:00 pm today, I called the customer care number for this service center in Annasalai and the executive had promised that I will be receiving a call within 15 to 20 mins and the threshold had already crossed.

Despite of all these issues being shared as a feedback to the customer care of Royal Enfield, I haven’t received even a single enquiry on post effect of the complaints yet. I would like to know how is Royal Enfield planning to address this issue? Is it Velavan motors to be blamed? Or is it the Brand? End result, the customer is impacted and I feel that my money had gone into a drain for no fault of mine. Top of all, the time, energy and stress that I went through…can that be compensated by any means?

Are they going to replace a new bike for me instead? seek an immediate action on this.

The pleasure of owning a Royal Enfield is not any more a pride, rather a pain. Hence proved.

We got our royal enfield 350 cc classic vehicle delivery on 21st of jan 2018. Its going to be a month and still we have not received any update on rto challan and when we esquire about this with the showroom eveytime they say wait for one day.. Are they selling vehicle without paying rto. What they do with our money? We made complete payment on 11th of jan 2018.

Vehicle was booked in the name of mervyn christopher on jan 1st in koramangala near forum mall enfield showroom

My bike goes to lamba service centre at tilak nagar and i am talking to aman who works at lamba service centre he said i came in just 2 minutes and he not came when i saw him i says u said for 2 min now you are 30 min late he said dont lick my brain go and talk inside otherwise i beat you and he is using abuse language so plz dont give jobs to such person and plz take action against them plz plz.. His name is aman and he is sardar...

On jan 30th 2018, i have registered and booked royal enfield himalayan sleet + explorer kit with an advance payment 5000/-.

Customer : mr. Pavan kumar koppala
Booking date :[protected]
Store : cvs motors - sales booking
Order no : bkng[protected]

But after taking a test ride and consulting the existing bs4 himalayan owners, decided to cancel the booking.
While booking, the conditions clearly said that in case of cancellation, i have to collect a cheque from the dealer selected in the booking process.
On jan 31st i have decided to cancel the booking and emailed the same.
Since then i have been thrice to the cvs motors showroom for my refund.
But no one entertains my request and tells me to transfer the booking to someone or buy some other bike.
Is it a petty shop with some chocolates and biscuits.
Very bad re.
I have also looped

[protected]@royalenfield.com,
[protected]@royalenfield.com,
[protected]@royalenfield.com

But neither re replied back.

This is serious violation.