Royal Enfield Complaints & Reviews

I have buyed the bike re gun metal gray on 21st dec till the day condition was very good after 1 serviceof the same day i had bad condition on this bike curborater
Blockage, play on acceleter just rider 12 kms my silencer got burn in to some extent and i came know tat later (Uploaded the photo of tat) so please tell reason fix the solution for the new bike which i have buyed

Engine noises - i have been hearing some weird noises from engine since day 1. The technicians from royal enfield say the noises will disappear as i put on more and more kms in the odo meter. Currently the odo reading is 4200kms and i don't know how many more kms i have put on the odo to make the noises disappear. Also i have been hearing some knocking sound from primary chain case, to which royal enfield doesn't have any solution.

Vibrations - i experience severe vibrations while riding around 80kmph. Literally i find it difficult to hold the handle. Till now no solution is provided for this issue.

Final words
Having experienced so much physical strain and mental agony in the last 2 to 3 months, i filed a complaint in consumer court against royal enfield company for selling me a defective vehicle and and against karnavati bikes (Dealer of enfield) motors for providing pathetic post sale service.

Sir, i had given my royal enfield gunmetal grey for repair on 25 december 2017. But till they even started work on it. It is standing as i parked it. They just giving different different types of excuses. Please solve this problem immediately, i need it urgently
My bike is latest model of royal enfield this is classic gunmetal grey 350
They didnot ordered anything of my bike.
I want that my problem should be solved immediately, because, i need it urgently
I will be thankful for this favour
Thanks.

Royal enfield bike spares quality was very very poor, no long life, the products and spares are not "made like a gun". Most of the spares are wearied short duration with less usage, even if you are new spares also..

The corporate and their dealers are only looking out fuge profit only, not a quality of product, whether we are providing good quality of products to the customers or not the customers are really satisfied with their products, here i have seen to many complaints regarding to quality of product only, some of them faced issue in new bike also... Then

Why you are mentioning in your brand bikes like “made like a gun”, if you made like gun means na, why too many issues and failures happened in your new bike as well as new changed spares also.

So please avoid mentioning like "made like a gun", made like a gun, made like a gun.

You are cheating your customers... With this statements.

Why that clutch plate assembly was wearied in a short duration with less kilometers.

We are believing that (All of your customers) royal enfield bikes are used for long life, the brand name,, low maintenance compare to other bikes even though maintenance cost will be high, quality of your product was good nu, but here it’s proved not like that.

In aug i bouaght classic 500cc in which after 1 month ihave noticed pickup problem and i went to nearest service center in gudur they said clutch plates are gone and for replacing they asked 5000 ruppes and i said the warranty period is not completed then they said we will put order and the product will reach after 15 working days then i went back and they said order is pending and said to come after 30 working days after that they are saying go to nellore service center they are blaming custmors and no proper replay to us

Hi royal enfield team,

Good day!

This is apaajith r (Karthikeyan) from chennai, i am owned re. Thunder bird – 500 cc (Vehicle number: tn 06 j 9029 - stone black) since 2013.
I have some engine more oil leakage and few more issue in my bike from last two weeks... So that to resolve this issue i went to aravinduja motors, kattupakkam, chennai.

I have dropped my bike on 6 th of january...

Sales person at shri krishna automobiles mr akash made a fake promises of three years insurance and a discount of rs 10000 but after clearing the payment from bank he is now refusing to fullfill the commitment and the owner of the showroom is telling that his salesperson is right and we are saying wrong. I am very sorry to say that the prestigious name of royal enfield is being spoiled by the owner of the showroom. I am sorry to say this but now will not recommend any one to purchase from shri krishna automobiles. If you people really want to maintain your prestigious name i request you take action against the owner of shri krishna automobiles.
(My contact details a mob no. [protected]
[protected])

Sir,
My name is abison abraham, iam big fan of royal enfield bullet. Sir iam buying a new bullet stantard 350 from sanjo motors, pulluvazhi (Perumbavoor), ernakulam (Dis) on 02/11/2017 after complete the first service then compilent begins my bullet such as overflow fuel, engine tappet sound. Iam allready told the service aduvicer to these complient but not repare my bike or not givesolution for these problem. Sir kindly solve the engine tappet noice plese.. These are complient maid my bike iam hate my dream bike pese help me sir

Had dropped my bike for paid service, after the bike was serviced, the below mentioned faults came up -:
1) silencer cap sound
2) speedometer not working
3) handle bar jammed while turning.

After the above mentioned problems were reported and again the bike was brought to be checked, mr. Guptha at sri velavan motors said the faults would be addressed, and gave the bike immediately, (Still speedometer was not replaced) but again as soon as the bike was taken out as per mr. Guptha everything was ok, now when took out the bike the same problem persists.

Request immediate resolution for this lacklustere and non responsive service.

Bike mh04fy7431, place of service, she's velavan motors, alapakkam, chennai

Regards
Pravin ramkrishna
[protected]/[protected]

Dear sir, i bought a new classic 350 bike from royal enfield in june 2016. Now it has covered a distance of 17000 km. Since last 2 days i am experience some slippage in chains with irritating sound and when checked it was found that some teethes of sprocket (Rear side) found in broken condition again, i have changed the chain spocket twice within 17000 kms i bought this bike for rs 1, 42000 + some attritional prices for accesories and for this cost it should give some minimum life to its parts. This is really disappointing and would surely like to highlight quality issues of spares in the bike, i think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is mh 12 nd 8148.. Please do the needful. Regards, mohsin shaikh pune

..
Hey, i just wanted to ask u that whats the minimum time to deliver a royal enfield standard 500 bs4 after booking date...
As i have booked the bike from ranjit motors rishikesh on 26/11/17 and i was assured that the bike would be delivered within 10 days and then from 11th day to this day, they are just making excuses.

So kindly tell me what should i do?
After having so bad experience dealing with you guys..
They are doing fraud to the customers..

I have royal enfield thunderbird 350cc since 16 months & i was faced battery related problem from 2 months, i replace new battery two times but due to some electric issue both the batteries are died, i also visit service center (Krishna) at indore and they assure me that problem had resolved with the charges of 660 rs but after two days the new battery had died. I am very annoying to purchase this kind of bike & very dissatisfied with customer services. I want the solution fast.

Sir
I here after a long wait of my re classic 500. On the time of booking dealer said delivery will be done under 3 months now 3 months completed but not delivered. Between these three month i am continuously in touch with the dealer they first give a date but on or before date they didn’t give any information i again contacted they again extend and gave a another date but same behave as in earlier case.
Customer handling...

I bought the bike before one year. I done all the services correctly. Bike i used to drive is himalayan royal enfield. A lots of complaints i could found after being serviced. Mainly battery failure suddenly bike got stopped in traffic. And also the slow speed running suddenly stops my vehicle. I could not able to run this vehicle at town. Then the speedometer not working. Feed up with this bike. I need a replacement of new re himalayan bike.

I've own new Royal Enfield classic 350cc 2017, just in 3668 km they asked me to change chain rear, oil change and oil filter. But they charged for all, just being a consumer my question was how in 3000km the chain rear to be changed, not even in 10000km. Also they changed/top updated the oil for 2nd time and overall they charged 1572/- for servicing. It was not covered in free service coupon.

Dealer info below:

Sri Venkateswara bike zone
No 27 mylai balaji nagar, Velachery main road, ph no: [protected]

Also attached the service invoice for further assistance.

Please assist.

I've been looking for a battery cover for my enfield electra 350cc 2011 model, till now they don't have the cover and advised that they sent an email to enfield factory but no response yet.

What consumer will do..?

Dealer info below:
Sri venkateswara bike zone - service
Velachery main road (Near kamatchi hospital) pallikaranai
[protected]

I booked a royal enfield in september from royal enfield company store jayanagar from person name shantha-sales executive. But due to non availability of adhar card loan got rejected and i booked bike in wife name by cancelling my booking. The person who came to collect the booking amount wrongly took the account details and cheque came in november with my name but wife account. Again i submitted for correction with person name shantha he made me wait for 15 days and again the cheque hasn't come. One another guy from accounts said the cheque was wrongly send to hyderabad and that's the delay. His number is [protected]. He istelling me i am calling you first time and i promise you i will give on tuesday final. And today is tuesday no cheque nothing. He just picks my call and says rubbish.

Where is my chequer royal enfield you know only to tell lies with a bunch of # wo call themselves as sales executive. My name is ashwin sasidharan. I took standard 350.

Booked a bike at kalpetta showroom, (Wayanad. Kerala), when i went there to receive the bike at said date, they postponed the date of delivery and today is the date. Again i went there,,, again they postponed the delivery date. This is not fair. Also their behaviour to customers are very poor. We don't have another showroom near that's why we go there to buy the bike. They are delivering the bike to their favourite people first.

Dear team,

I have purchased my bike last 10 days back. And now i am facing problem of oil leakage from engine and it may be manufacturing defect. Also i visited the service center but they are not responding to customers in proper way still my problem was not resolved. I am completely unsatisfied with this please do resolve my issue asap.

However, now i expect royal enfield company should take step against this and should keep their brand image alive in market. Otherwise i will move on to consumer court.

Hello sir,

I have purchased my bike in 2015 july. I have faced some issue on the cluster speedometer of the bike. At the same time, i raised the complaint related to same. But the speedometer has not got changed till now, the response which i got from the local dealer is that "now your bike is not in warranty so we cannot replace it."

My concern is that as i already raised the complaint on under warranty so...