Royal Enfield Complaints & Reviews

I bought classic 500 desert storm bs iv on 27 aug 2017
It has exide battery and it was giving problem its totally dead so i went to the dealer at him enfield dharmshala kangra hp they check the battery and told me that battery so is not charging so ihave to go to the exide agency which is 20 km far from my place and they will check and replace it when i said i bought it form you you give me warrenty and road side servicing for 2 years so why should i go to other place but i think they are no willing to help me
So i m complainting that my battery is in under warrenty and i want to replace that from dealer only i done want to go any where else plz help me out asap]
Ankur sharma

We have taken bullet before 6 month. With that 6 months the battery has been get low 2 times.
The gear box is making sound continue after the service also.
And also the wall sound is also comeing continuesly so please see for it and revert us as soon as posslible.
My contact no is -[protected]
Email id - [protected]@gmail.com

Please revert

Today i have been to btm service center for servicing my classic 350, in morning the supervisor who has taken the vehicle told me that maximum it will cost 2700 rs for service and replacement of some thing which need to be.. Including cost of the products. But when i was there to take my vehicle back they given me bill of 4304 rs which has 2 parts...2136 rs for products and 2168 rs for labor charge. I am not able to digest this expensive bill. They charge for some services which are free also..

I have just purchased a himalayan last week.

The bike is showing very low average and performance is not upto the mark.

I have already visited the service centre five times taking leave from my job and they have reduced the rpm which makes the bike turn off while riding suddenly on low acceleration.

Yesterday i visited them again and they made changes to the rpm by connecting a machine to the bile and changed the fuel gage. The turning off while riding has been resolved but the bike overall performance is not upto the mark and also average has been reduced a lot even more.

It looks to me there is no one technically sound to attend my bike at the service station.

Please attend and resolve my issues and send your qualified engineer and provide me a resolution as i cannot afford leaving my office every time and go to service centre.

After too much harassment by jaycee motors corporation - royal enfield, amritsar (Address: opp. Guru harikrishan public school, g t rd, sant nagar, amritsar, punjab 143001), i dr. Akashdeep sending you this complaint regarding too much delay in repair and replacements of some parts of my re desert storm after accident on 21 sep (Chassis and front mudguard replacement). I didn't called service center after all formalities done, leaving my bull in workshop, trusting on them that they will fix it at least in a month or so as told by one of their service men. When i didn't get any call from them at times i decided to visit personally, there i found my bike was as such didn't went under any procedure (In fact found clutch handle broken and right bulb cover lost). They said after a week they gonna proceed with that chassis arrived but not mudguard. And i called them couple of days back and what i came to listen from them was
"mudguard is still pending order has been sent but we will put fix it up by putting the mudguard of some new desert storm. But there in some memory card that need to be replaced by new one costing around rs. 9000 needed to turn on the engine and without that it won't start also battery needs replacements or charging as it was idle for last 3 months"
Now i want to say although i did claimed insurance but even after that that will cost me around rs. 40, 000 (Initially) for everything after this memory card component that i don't even know what's it, neither they are telling me what exactly it is
(Not even getting it from any blog or internet search). So that means i can buy new bike with all that money that m gonna spend to repair my desert storm. All that harassment by royal enfield jaycee motors, amritsar; is actually making me to seek help of consumer court....
(Is it a curse that came along owning one of the top model of royal enfield desert storm 500cc??? Is this the customer support you give to your prestigious customers??? This is really hurting royal enfield and damn disappointing....
I want to answer for that.... Looking forward for your positive response....

Tyre worn out one side only it comes again and again
Replaced parts
Stay bush, fork oil, racer ball set, (Wheel truing two wheels, wheel alignment) new tyre tube in sheriff motor coimbatore
What is the remedy i am suffering heavy shoulder pain during bike riding
My bike details
Tn37 cl 6564
Engine no. U3s5c0fg829410
Chassis no. Me3u3s5c1fg243530

We paid token advance on 1st jan 2018 and paid remaining 50000 on 11th jan 2018. Every time we are asking them the update, they are not calling us or updating on any details. I feel once the vehicle is booked they just neglect their customer. When we paid the token advance they had confirmed they will give the delivery in one week, later on we never received any calls. On 5th jan we received a message saying your load is approved and on 10th jan we receive a message saying vehicle is ready but still today no updates from the dealer and finally we had called today and now they are telling most probably by tomorrow they may give the vehicle and they are not sure about it.

Pathetic service from "koramangala motors" never ever i recommend this dealer to any of my friends or relatives.

Purchased royal enfield classic gun metal grey on december 2017. Right from day -1 i am racing wobble issue (Bike wobbles when you take hands off frm handle bar (Above 40 km/hr to 60 km).

I am located at coimbatore. I have taken for service centre for almost 3 - 4 times. Still they are unable to resolve the issue. This is ridiculous i am fed up with the new bike now.

Regards,
Nitheesh

Model: bullet 500 marsh grey
Electronic city motors
My contact : [protected] - vijayanand
Date of incident : 17th ad 18th of jan 2018. (4th free service)
Total bill : 2500+ inr
Odo reading : 5500 kms
Oil change, air filter change, wheel alignment & front brake pad.

Complaint :
1. Wheel alignment costed 750 + tax. Which is not displayed transparent in notice boards, etc., they say it is outsourced activity and nothing can be done about. This is a steal price for wheel alignment.in fact, i didn't feel any difference before or after this is done.

2. Front brake pads go off in 5000 kms ride?? The actual change mentioned in manuals/notice board says 15000 kms. And the old parts are not given back to me.

3. The advisor says, "even if you write to head office it will come to me and i again i am going to tell your the same explanation. Nothing is going to happen or change, the head office people are not going to help you on the ground". Any explanation on this from the ho guys?!! Is this true?!!

Regs,
Vijayanand

Complaint against manzil motors gurgaon
Out of immense grief, i feel so sorry to put forward this complaint, about this otherwise reputed and celebrated brand, just for the reason that even i am a big follower of this organisation.

When i did pick up the bike, since day one i have been facing technical issues with the bike, in tern of its engine and gear box. Thrice i have been to the service station, even though i was assured issues have been rectified, there is no respite.

This is here by to request you to get my issue looked after at the earliest.

Yours faithfully,
Shivam
[protected]

Dear re team,

Not sure if you do regular audit of your servicing centers. There is one servicing center at gachiwoli hyderabad called go green motors.
Noway they meet customer expectation. They don't even do basic servicing like oil change service and water servicing well. Every time we approach someone there, he/she hands the matter over to someone else. The service is pathetic. Not sure if it is the case with every servicing center or this one is a special.

There is no point of selling good bikes, if fail to service it. If you think i am the only unsatisfied customer, please check all the feedback @ the google reviews go green motors royal enfield service centre.

All most everyone in thsi hitech city area come here for servcing and see how pathetic service they do. Please look into the matter. Please don't take it granted that nothing will happen even i[censored] continue doing the same.

I bought my bike on June 6th 2017 morning which is in kurnool and my hometown is 150km from kurnool so I bought my bike to my home evening I thought to go for a ride so I turned the key and its jammed the key is not getting on so I called to the royal Enfield store kurnool after two days they send a key set after all process so they sent old lock set I thought what ever the key it will be OK. So after going on 500kms I gave my bike to service centre #BALLARI after completing the service the condition was very worst and I got a problem which is jerking a lot then I managed to Doo days r going on and I again went for 2nd service I complained about the jerking problem so they said that now the problem is solved after one day again I got the same problem and BALLARI is 60kms to my hometown I m unable to go for every time so while I am going to 3rd service when I put low beam switch the main light is not blinking for high it will be working so I went to BALLARI I said my problem same jerking problem and the low beam switch problem so they said that for switch set u have to pay so I asked why I have to pay bcoz I have a warranty not been too old only 5months has happen which I brought my bike, for warranty reason they said that u have old key set we don't give warranty for that what the ducking problem with these people to provide warranty for a new bike really I feel it's really waste to buy Royal Enfield even I won't encourage to my friends
SO PLEASE DONT BUY ROYAL ENFIELD BIKES ITS WASTE OF MONEY THEY ARE NOT PROVIDING GOOD QUALITY AND SERVICE SUPPORT AT BALLARI IS VERY WASTE

I bought my bike on June 6th 2017 morning which is in kurnool and my hometown is 150km from kurnool so I bought my bike to my home evening I thought to go for a ride so I turned the key and its jammed the key is not getting on so I called to the royal Enfield store kurnool after two they send a key set after all process so they sent old lock set I thought what ever the key it will be OK. So after going on 500kms I gave my bike to service centre #BALLARI after completing the service the condition was very worst and I got a problem which is jerking a lot then I managed to Doo days r going on and I again went for 2nd service I complained about the jerking problem so they said that now the problem is solved after one day again I got the same problem and BALLARI is 60kms to my hometown I m unable to go for every time so while I am going to 3rd service when I put low beam switch the main light is not blinking for high it will be working so I went to BALLARI I said my problem same jerking problem and the low beam switch problem so they said that for switch set u have to pay so I asked why I have to pay bcoz I have a warranty not been too old only 5months has happen which I brought my bike, for warranty reason they said that u have old key set we don't give warranty for that what the ducking problem with these people to provide warranty for a new bike really I feel it's really waste to buy Royal Enfield even I won't encourage to my friends
SO PLEASE DONT BUY ROYAL ENFIELD BIKES ITS WASTE OF MONEY THEY ARE NOT PROVIDING GOOD QUALITY AND SERVICE SUPPORT AT BALLARI IS VERY WASTE

Hello sir

With great interest and passion i have purchased royal enfield bullet electra. Please have patience to read the complete mail to understand the kind of problems your customers are facing.

To my knowledge i have faced the worst experiences after purchasing royal enfield.

I have purchased bullet electra 350 with the subject regn no from one of your dealer vvc banjara hills hyderabad on 23rd of december 2016. I have been giving the bike for service in the same workshop regularly.

Day 1 of purchase was all fine. My problem started since day 2 of purchase and continuing till date which is not fixed. There is a knocking sound coming from the engine which start when engine heats and the bike runs more than 30 - 40 kms continuously. And its not a low noise to adjust with. Its just brain hammering and feels like engine will explode at any point.

I have been mentioning the same to your dealer every time i have given the bike for 1, 2, 3, 4 free service and a paid service and took the bike to them when there is knocking sound which they have witnessed many times. While delivering they say that it is fixed and i am still waiting for that day to come. I felt that this may not be resolved by your dealer and finally raised a compliant with royal enfield support and written mails.

In response to mails and complaints one fine day i got a call from your tsm mr rajesh. (I think it is during third free service). He was polite and said that he is taking personal care and will get it fixed. He tried and again the problem occurred. The same repeated in 4th free service and next paid service also. I looped in mr rajesh, and every time i speak to him he says "he is there to help me" but i am not sure when that day would come. He said that the issue is with hydraulics and they were replaced two time.

On 13th of january i started for a ride. After covering 80 km the knocking sound became very heavy and i had to return. I directly took the bike to the workshop immediately (Vvc jubilee hills) and gave the bike back. I tried calling mr rajesh and there was not response to my calls. I sent a message and there is no response.

When i spoke to the technician he says that the issue again is the same and hydraulics have to be replaced.

My questions are:

1. How many times will they replace hyderaulics and what is the next course of action.
2. For a new bike why is this problem frequently repeating and should the engine / what ever parts be opened so many times. Is that what your royal enfield work ethics says
3. Is this the quality / build of a motor cycle which comes out of your factory
4. Should i be a victim for such a poor quality build when all others are happy with their bikes (Royal enfield)
5. Are your technicians / staff trained to handle such issues
6. Do you have proper controls in place to address such issues.

I have come to a conclusion that a defective bike is delivered to me. Because your people are trying to put all the efforts to fix this starting from service 1, 2, 3, 4 and 1 paid service and still this issue is not resolved and it is reproducing again and again. Or your people are not properly trained / efficient to handle the issue and just giving my bike back after doing some minor jobs.

Every 45 days my bike has to come to your workshop for a vacation of 5 days. It has spent more time with your workshop than with me.

Please accept my personal suggestion which will help you.

Please ask royal enfield to recall my bike (Or i am ready to donate it for free) and use this bike as a case study to help your technicians get expertise. I am sure you will be appreciated for doing so. Because you may not get such a bike (Which is fixed every-time i bring it to you and still the issue is reproduced)

Do me a favor by getting a best deal for this bike.. I am ready to loose some money for choosing royal enfield.

I promise that i will again buy a royal enfield but this time please help me in selecting a good bike. I have realized that my selection is wrong and i am not going to take that bike back be it whatever situation.

The most funniest part is that i have received no calls from your dealer workshop / tsm till now since 13th about further course of action.

Looking for a response for all the above 6 questions at least from you.

Thanks and regards

Bhanu ramesh kumar dhulipala

I have buyed the bike re gun metal gray on 21st dec till the day condition was very good after 1 serviceof the same day i had bad condition on this bike curborater
Blockage, play on acceleter just rider 12 kms my silencer got burn in to some extent and i came know tat later (Uploaded the photo of tat) so please tell reason fix the solution for the new bike which i have buyed

Engine noises - i have been hearing some weird noises from engine since day 1. The technicians from royal enfield say the noises will disappear as i put on more and more kms in the odo meter. Currently the odo reading is 4200kms and i don't know how many more kms i have put on the odo to make the noises disappear. Also i have been hearing some knocking sound from primary chain case, to which royal enfield doesn't have any solution.

Vibrations - i experience severe vibrations while riding around 80kmph. Literally i find it difficult to hold the handle. Till now no solution is provided for this issue.

Final words
Having experienced so much physical strain and mental agony in the last 2 to 3 months, i filed a complaint in consumer court against royal enfield company for selling me a defective vehicle and and against karnavati bikes (Dealer of enfield) motors for providing pathetic post sale service.

Sir, i had given my royal enfield gunmetal grey for repair on 25 december 2017. But till they even started work on it. It is standing as i parked it. They just giving different different types of excuses. Please solve this problem immediately, i need it urgently
My bike is latest model of royal enfield this is classic gunmetal grey 350
They didnot ordered anything of my bike.
I want that my problem should be solved immediately, because, i need it urgently
I will be thankful for this favour
Thanks.

Royal enfield bike spares quality was very very poor, no long life, the products and spares are not "made like a gun". Most of the spares are wearied short duration with less usage, even if you are new spares also..

The corporate and their dealers are only looking out fuge profit only, not a quality of product, whether we are providing good quality of products to the customers or not the customers are really satisfied with their products, here i have seen to many complaints regarding to quality of product only, some of them faced issue in new bike also... Then

Why you are mentioning in your brand bikes like “made like a gun”, if you made like gun means na, why too many issues and failures happened in your new bike as well as new changed spares also.

So please avoid mentioning like "made like a gun", made like a gun, made like a gun.

You are cheating your customers... With this statements.

Why that clutch plate assembly was wearied in a short duration with less kilometers.

We are believing that (All of your customers) royal enfield bikes are used for long life, the brand name,, low maintenance compare to other bikes even though maintenance cost will be high, quality of your product was good nu, but here it’s proved not like that.

In aug i bouaght classic 500cc in which after 1 month ihave noticed pickup problem and i went to nearest service center in gudur they said clutch plates are gone and for replacing they asked 5000 ruppes and i said the warranty period is not completed then they said we will put order and the product will reach after 15 working days then i went back and they said order is pending and said to come after 30 working days after that they are saying go to nellore service center they are blaming custmors and no proper replay to us

Hi royal enfield team,

Good day!

This is apaajith r (Karthikeyan) from chennai, i am owned re. Thunder bird – 500 cc (Vehicle number: tn 06 j 9029 - stone black) since 2013.
I have some engine more oil leakage and few more issue in my bike from last two weeks... So that to resolve this issue i went to aravinduja motors, kattupakkam, chennai.

I have dropped my bike on 6 th of january 2017, when i dropped the bike, the service executive has confirmed me your bike will be ready by 8 th december 2017. But so far, the bike has not yet ready... They found the oil leakage was happened due to the clutch plate assembly was wearied, so that they called me for approval to replace the clutch plate assembly, i denied my approval for that, because i have changed that spare 4 months before only (On 5th of aug’2017).

Then i asked to service executive, who called to for approval, please check out in history of service, recently i changed that spare, i don’t know, whether he checked or not, the executive blindly said, “sir, that spare was not changed nu”. Then, i have hard copy of my service history bills in my hand, then i ask him to check out on 5th of aug’2017, in the spare bill copy serial no:17, it’s their nu, then he found, yes sir, i got that nu. On 5th of aug’2017 i have changed the lot of spares; the changed spare bill amount was around rs. 17107.00 /- and labor charge was around rs. 4, 461. /-, even though after that, i have done few more services and complaint services in same show room only.

I have asked couple of question to that executive, i changed it recently only why it’s wearied too early and i have used few kilometers only around 3000 km, he answered for few questions and he could n’t answered for few questions.

Today, i have got call from showroom, one of sr. Executive was talk to me, sir, it’s because of your usage only it’s wearied nu, we have lengthy conversation regarding on this, i have asked the couple of question to sr. Executive, he said, we are following our aspects and rules here, we are not answerable for those question, you could check with corporate, they will answer for your questions.

Here my questions,

Firstly, i have couple questions to royal enfield corporate center and that service centre... (Aravinduja motors, kattupakkam, chennai)

Questions to corporate.

Question no: 1

Firstly, have you authorized this service center... Or just they themselves put it we are authorized service center. If you are authorized means... How did you authorize this service center?

Because, in their service invoice copy, they are mentioned only spare description name list and spare amount, they couldn’t put the manufacturing part number / part number and related to spare information’s, then how could we believe, whether they have changed the spare or not?
If they are mentioned those details in bill na, it will be useful future reference and monitoring the same.

This kind of protocol can be following in bajaj, honda, hero, tvs also, like mentioning mpn / pn in service bills, why you are not following?

Question no: 2

Why you are mentioning in your brand bikes like “made like a gun”, if you made like gun means, why that clutch plate assembly was wearied in a short duration with less kilometers.

We are believing that (All of your customers) royal enfield bikes are used for long life, the brand name,, low maintenance compare to other bikes even though maintenance cost will be high, quality of your product was good nu, but here it’s proved not like that.

Question no: 3

Have you following fmea?
I would like to know history of that clutch plate assembly, like such as production batch no, casting / forging batch no, and machinery details and other info related to manufacturing operation process, if those details could be available / mentioned in that spare as well as all of you spares, why am asking this detail due to future reference and root cause of failures.

Here i have a doubt, whether the service center could change that spare or not?

Even, they are returning old spares also, just i known about this …. Have you following this protocol for future customer complaints like me?
Because of this worst experience, am going to sharing / advising this info to my friends, colleagues, family members, relatives and your future customers.

Questions to that service centre:

Question no :1

When we dropped the our bike for service, we are providing our complaints, have resolved those complaints or not?

Because i have provided couple of complaints when i drop the bike but few of my complaints not yet resolved, after done the service, again i come to your show to resolve that complaints. It’s wasting my valuable time, every time i bring my bike two times to resolve my issues.

Question no: 2

In your service center... Have you follow the proper step by step procedures and service operations?

If yes na, why all the complaints not arrested in first time of service?

Question no: 3

Why you are not mentioning complete spare details like such as part no / batch no, item no or other details in you service invoice bill?

How could i believe you have you changed my spares truly or not, because that spare was wearied usage of less kilometers only around 3000 kms, earlier also i have changed that same clutch plate assembly, that i have used more than 9000 kms with same kind o[censored]sages.

Question no: 4

Have you done the servicing properly in first time, because the out mechanical shops / garages done the service better than your show room service. Because i have been using this bike since 2013, so far the engine oil leakages are not yet happened, once i went to your show room, i have been facing too many issues and problem in bike.

Question no: 5

If you are done properly na, even i could have this time also like making this complaint, writing out this info for your corporate reference.

Few more details to corporate for your reference.
Vehicle no : tn 06 j 9029
Name : aparajith
Chassis no : me3u5s5f1de001134
Engine no : u5sf0dd040584
The spare changed service invoice no : slinv[protected]
Invoice date :[protected]

Regards
Rajith (Karthik)