Royal Enfield Complaints & Reviews

Hello my self dr. Suneel kumar rajpoot vehicle no. M. P.04 qd 8517
Maine apni bike ki 5th paid service 40 days before annaya auto bhopal se karwai thi. Srevice ke time chain tite krne ke time chain adjesting ke point balence nhi krne ki wajah se meri bike ke chain sprocket ke 40 teeth break ho gye h. Jo ki service me laparwahi ki wajah se hua h. Aisa hi mere ek friend ki bike me bhi same condition ki wajah se hua h. Plz is problem ki responsebilty service centre wale nhi le rhe h. Plz do something mai pic bhi send kr rha hu jise aap apne expert se bhi check karwa sakte h. I am totally unsatisfy.

Dear mr vineet

Greeting for the day!!

This is to bring you in notice that i have purchase royal infield standard 350 on 28th sept 2017 from lamba enterprises tilak nagar, ramaroad, my sales representative manager was mr dharmesh and i was committed with a false commitment given by him on the teflon coating @ complimentary as i purchased 2nd bike from the same showroom with in a year and half.

On the visit of my monthly service at workshop, i was asked to show bill for complimentary committed teflon coating which i was committed which i don't have. This is not a first time i received issue like this there are few other customer who are facing the similar kind/false commitment by the sales manager just to make customer not to give service as per service standard. Which is necessary as per service industries standard protocol and highly competitor internship in delhi/india.

A brand like royal infield image/reputation is diluting because of such issues

@ workshop - there is a problem in the supervision role at the workshop, i visited today for my second free services while handover process i was found dust on my bike, this was happened after a deep cleaning process done, i immediately raise this issue to my service manager mr aman and things got sorted but my issue is the same. (Quality check and service standard).

I haven't receive any call for collecting my bike/service done intimation neither call back from mr dharmesh on the teflon coating issue raised to him. The same also intimated to mr soni on sms, kindly check from him

I will really appreciate if you can do the rca (Route cause analysis) and send capa (Corrective action and preventive action) against the same.

Gaurav thapar
Corporate office - hospital

Sir,

I have purchased royal enfield classic 350 redditch red on 04 march 2017 from concept bikes, kazhakkoottam, thiruvananthapuram, kerala

My bike 7511 km driven. Only 3 free service done at royal enfield concept bikes.

I had to pay for a mistake committed by the service centre boy and also i paid spare parts amount.

My bike is in a minor accident. Its head light is brocken and a few scratches. It was said that the show room guy at the service centre (Concepts bikes) would be given the insurance claim. They replaced some parts of bikes. They complete the accident work and given me the bill amount of rs 8126/-. Then i gave the bike for general service to the same showroom.

After work they gave me rs 8953/- bill.in this bill they give another bill of parts that already changed in accident work. T twice pay the same bill for some parts again general service.

The royal enfield company says the bike has a 2 years warranty. But i gave the money to the some parts several times.

Insurance claim amount not given to me till now

The photo of the last service and accident service bill ttached to this mail

Today your dealer fateh motors in jalandhar city deal me very badly. I visited their showroom to buy bike (Standard 350). Firstly owner of the showroom said me he can give me bike only at one condition if i will buy full accessories like alloy wheel, amc, 3years insurance, rs, legguard etc. I said ok and he gave me estimate of rs 145000. After that he bought fake alloy wheels from local market and ordered his mechanic for fitting. While mechanic was fitting that allows i found that the front alloy was damaged. I talk to owner about this and he said he will provide only same piece. After that i said i[censored] dont have anotherone give me bike without alloys but he denied to give me bike after wasting my 5 hours in their showroom. This dealer is realy getting very bad reviews while i talk to another customers. This dealership is realy in wrong hands and i will suggest company to give attenion at my review.

Sir...
Today i have sent my bike for service in av motors in kumbakonam... I have some issues (Engine head noise, paint peel rear wheel hub, rust form in all accessories parts) etc... But my issues not accept in dealers supervisor.. They react rudely... Am working in ford india chennai plant.. Now am in chennai. Please following my queries and give feedback immediately..

Hello team,

This is girish chenna from visakhapatnam, andhra pradesh. As i bought the royal enfield classic 350cc with an engine number: u3s5c0ha236624.in january 2017.

Royal enfield brand stores
Address: 50-50-30/12/1,
Meghana towers, near gurudwara bus stop,
Seethammadhara,
Visakhapatnam,
Andhra pradesh
530013

Till now i have completed 4 servicing and i was facing the tapping sound since 2nd servicing. From 2nd to 4th servicing i have given my bike 6 times on this tapping sound complaint. But they didn't fixed it till now. Servicing address is

Royal enfield company service station
Address: 20, hb colony rd,
Krm colony,
H b colony,
Visakhapatnam,
Andhra pradesh.
530022

Everytime i was calling them after the service day that my bike complaint wasn't fixed. They simply asking my bike registration number and we will call you again. As the same i don't get any response from them.
So everyday that tapping sound makes me odd feeling to ride my bike. Please take any action on it, so that i have to give my bike for the 5th service.

We purchased this bike from your vasai showroom, on sunday 26th november 2017. As we had a talk with the manager of your showroom i. E. Mr. Ashish before the purchase also. He was supposed to give us the bike with insurance at the time of delivery. But at the time of delivery he didn't give us the insurance copy he only gave us the bike, he said will give you on monday i. E 27/11/2017. Then too he was not on his words he gave us on 29/11/2017 at 7.15 pm.

Dear executives of royal enfield,

I want to complain against "essar motors". Today i went to their jhandewalan extension workshop as there was some problem which was occurring in my bike after my service was done.
My job card no is rjc[protected] and the job card date is[protected] my tax-invoice - parts no. Is sp[protected] & my tax invoice service is sl[protected].

Here are my complaints against this workshop:

1) i was told to make the payment before my bill (Both invoices parts and service) was given to me.

2) when i got my bill i was told to sign on the copy of my bill and on the other document which they were hiding with the pile of some papers. When i told them to show that paper it was the repair feedback form which they had produced me as a bill.

3) in past two weeks after my fourth service this was the third time when i had to visit this workshop.

My complain to you is how can someone pay without having the bill and is it mandatory to sign the customer satisfaction form before the vehicle has been seen or tested by the customer.
I observed that those two cashiers shweta and neha were making fool to other customers as well by telling them to sign on the unfilled form. Customer form is filled by the staff there?
This is very strange, in fact this is very unethical.

My last point is if there is a problem in my bike why it is not told at the same time and when i say that there is a problem in my bike instead of veryfying by the mechanic your service advisor keeps arguing. I am fed up with his behaviour.

The service adviser who was protecting this unethical behavior by giving lame excuses and doing the same thing never listens to anyone. His name is anil.

I am going to file a complain in consumer court against this unethical and over smart behavior by these workshop people tomorrow.

My name is aneesh bhola and my phone no is [protected]

Thanks for fooiling all the customers through this

Regards

Aneesh bhola

Hi,

I registered re classic 350 gunmetal grey on 15th oct, with the delivery date being 30th november. I have contacted customer support from where they directed me to their area sales manager. The area sales manager arranged a call with the retail store, the retail store cited me various delivery problems. I asked them very politely that they should provide me a definite written date. They have failed to do so pushing back the delivery date as much as possible. This is a mental harassment, i demand an explanation and a written note on the definite delivery date.
The delivery receipt has been attached.
Regards

I have given my thunderbird 350 byke (Reg. # kl 12k 7954, engine # u3s5c0gh144775, chassis # me3u3s5c1gk489198) for the service @ 1 year to m/'s. Tempest automotive, kalpetta, wayanad this morning.
Am very regret to complaint that their service quality is too bad to accept as a customer and when i ask to the concerned service supervisor didn't get satisfactory reply.
Hence i requested to him want talk to the service manager, got the reply no service manager nor deputy service manager available. Am totally fed up their irresponsible service and behaviour with a customer.
Hence i invite your attention to take immediate necessary action about all these situation in this agency and give better service for the customer.
Best regards,
Sulaiman parayil,
Kalpetta, wayanad, kerala
Mobile: +91 [protected]
Email:[protected]@gmail.com

I had booked a gunmetal grey bullet from motokraft royal enfield from chembur in mumbai. I had booked on 22october and they told me delivery within one month.. Stil i dint receved my bike. My booking id is id bkng[protected]. I had raised complaint still no positive response... Such a big brand with so poor service dint expected. Complaint no ccshoc[protected]

To,
M/s. Royal enfield,
India.

Dear sir / madam,

Ref:
01) v. No. Mh. 15. Gb. 5611
02) model thunderbird 350 bs iii
03) part order no. & date. Spo [protected]. Dated: 11/11/2017. (Order by m/s. Moharir auto service, nasik.
04) part no. & name: 883007. Rear mudguard asm - lighting.

As per above references i have received very bad experience from m/s. Royol enfiled. I have given my thunderbird 350 to m/s. Moharir auto service, nashik. For some damage part changing but till today they are not received above refer part form m/s. Royol enfiled.

From last 17 days your company (M/s. Royol enfiled) is not able to arrange 1 no. Of rear mudguard asm - lighting. And this thing is very much shameful for your brand. I am requested to your production & marketing team if you’re not able to provide needs of your valuable customers then just change your team members for better result.

I hope you will understand all this thing & you will try to give a better service to your valuable customers.

Your frustrated customer,

Nikhil popatrao bhamre.
Cell no. [protected]/86/88

Hello,

I bought royal enfield squadran blue 500cc 4 months back. It seems battery is already weak and self start doesnt work at all. I have been contacting royal enfield service center no body is responding if they respond they say they say there is no stock. I have paid 2l+ of money to buy this bike and i hate the way they are responding... I need to file a complaint against enfield service center for not considering my request at all...

I have given bike for service at 25th of this month. Till now the problem is not solved. Already it's delay. When i came to showroom and asking for bike they have told me that bike is ready service had done pay the service payment. I have also done the payment, while taking the ride the problem is still there, what type of service they had given.
This is not happened one time. Everytime it's happening in this show. Service people or not picking up the calls after 5.30pm. Every time servicing the bike is delaying. After one week they are handing over. Is this the way to handle the customer?

If you are not able to give proper service with the pay then why are you marketing this bike with very bad service centres.

Paid service in:
Kaizen motors,
Vytilla,
Petta.
Job card no: rjc[protected]
Dated :[protected]
Model no: classic 500 desert storm
Regn. No: kl 36 f 3591
I have done a paid service to my bike yet no repairs were done to my vehicle. They have charged rs.2, 104 as per invoice no:sl[protected]. I have planned to re-service my vehicle at st. Marys motor, thiruvalla. I kindly request to make sure that no more complaints shall be recieved from anyoone's position and shall take neccesary action against the people who are the reason for these kinds of bad behaviour towards the costumers.
Yours faithfully,
Mr. Anilkumar. S
Puthupparambath, vaikom.

I have classic 350 and i have done 2nd free service from unison automobiles (Workshop) mira road after that too many new issues started for eg. Oil leakage, throttling etc. Issue, and gear shifting issue. After several times i have visited the workshop and still issue is remain same and no improvement, also they are not treating any customers as a value/important customers and always they said you can come tomorrow but no solution. The staff is very unprofessional and rude. I feel royal enfield should take a strong action to satisfy the customers.

My thunder world 350 bike carburetor slide change within 4800km and again carburetor slide change within 9000km, handle cone set also failure/worn out within 9000km. Paint of fuel tank pill off on different-2 places, speedometer is not working properly. Oil leak from chamber.
These are problem in my bike and all service has been done by your authorized royal enfield dealer batra enterprises kashipur.

I know royal enfield know the value of customer satisfaction, please give me permanent solution i have paid high amount for a high quality bike.

Thank you, we are waiting of your reply and phone call regarding the satisfaction of customer.

Regards
Shailendra singh
Mobile :[protected]
Email id: sahilendrasingh. [protected]@rediffmail.com

I am using royal enfiled electra since 2015 onwards. I did my last service in kaizen motors vytilla (Oil seal changed), cochin on 18/11/2017 and received back the vehicle on same date. While checking the vehicle i found that one of the oil cleaner stud damaged and it is not fixed properly. I am back to the service supervisor and raise my concerns, however i am getting the replay that it is damaged in earlier service. I did my all the vehicle services in authorized dealer only.

I have buy a standard 350 in the bullmen showroom before 5 months as of now i have drive my bike for 10000 km but now my bike have a problems in chain sprocket and front light and back danger light & wheels i can't drive smoothly engine oils came out from engine i have no satisfaction with my bike and their service kindly do needful on my bike i want it with excellent condition or i'll gonna take nessessary action against bullmen they spoil brand of royal enfield and their bikes kindly do what i mentiond or i'll do what i'm not mentioned.

I gave my bike for service at one of your service center in seethammadhara, to asst. Manager praveen. They changed my back and front bearing in last 3 months but still my bike is running worst and when i went to check with them again last sunday (I. E., on 12-nov-17) they said the wheel alignment was not proper and we don't have that service here so please get that done outside, so i went for outside mechanic which he refereed and for confirmation after the work i again went back to the service center and asked to verify whether it was done correctly or not, even then your mechanic said its perfect but the next day the problem started again, when i took the bike back again on this sunday (I. E., 19-nov-17) first they said the wheel bearing was damaged and when i said last month i have changed it how it went that worse he again checked it and said wheel alignment. When i started arguing with them they again said its air problem.

This is how your service center mechanics are and they even don't know the problem and they simple say if wheel is not running proper we should change the bushes and bearing this how stupid they work. And even they don't give minimum respect to the customer, i know they have plenty of work but they should give minimum respect to the customer right?

I have written the complaint in the complaint register even then there is no response. This is the worst experience i got in my life.