Royal Enfield Complaints & Reviews

Dear executives of royal enfield,

I want to complain against "essar motors". Today i went to their jhandewalan extension workshop as there was some problem which was occurring in my bike after my service was done.
My job card no is rjc[protected] and the job card date is[protected] my tax-invoice - parts no. Is sp[protected] & my tax invoice service is sl[protected].

Here are my complaints against this workshop:

1) i was told to make the payment before my bill (Both invoices parts and service) was given to me.

2) when i got my bill i was told to sign on the copy of my bill and on the other document which they were hiding with the pile of some papers. When i told them to show that paper it was the repair feedback form which they had produced me as a bill.

3) in past two weeks after my fourth service this was the third time when i had to visit this workshop.

My complain to you is how can someone pay without having the bill and is it mandatory to sign the customer satisfaction form before the vehicle has been seen or tested by the customer.
I observed that those two cashiers shweta and neha were making fool to other customers as well by telling them to sign on the unfilled form. Customer form is filled by the staff there?
This is very strange, in fact this is very unethical.

My last point is if there is a problem in my bike why it is not told at the same time and when i say that there is a problem in my bike instead of veryfying by the mechanic your service advisor keeps arguing. I am fed up with his behaviour.

The service adviser who was protecting this unethical behavior by giving lame excuses and doing the same thing never listens to anyone. His name is anil.

I am going to file a complain in consumer court against this unethical and over smart behavior by these workshop people tomorrow.

My name is aneesh bhola and my phone no is [protected]

Thanks for fooiling all the customers through this

Regards

Aneesh bhola

Hi,

I registered re classic 350 gunmetal grey on 15th oct, with the delivery date being 30th november. I have contacted customer support from where they directed me to their area sales manager. The area sales manager arranged a call with the retail store, the retail store cited me various delivery problems. I asked them very politely that they should provide me a definite written date. They have failed to do so pushing back the delivery date as much as possible. This is a mental harassment, i demand an explanation and a written note on the definite delivery date.
The delivery receipt has been attached.
Regards

I have given my thunderbird 350 byke (Reg. # kl 12k 7954, engine # u3s5c0gh144775, chassis # me3u3s5c1gk489198) for the service @ 1 year to m/'s. Tempest automotive, kalpetta, wayanad this morning.
Am very regret to complaint that their service quality is too bad to accept as a customer and when i ask to the concerned service supervisor didn't get satisfactory reply.
Hence i requested to him want talk to the service manager, got the reply no service manager nor deputy service manager available. Am totally fed up their irresponsible service and behaviour with a customer.
Hence i invite your attention to take immediate necessary action about all these situation in this agency and give better service for the customer.
Best regards,
Sulaiman parayil,
Kalpetta, wayanad, kerala
Mobile: +91 [protected]
Email:[protected]@gmail.com

I had booked a gunmetal grey bullet from motokraft royal enfield from chembur in mumbai. I had booked on 22october and they told me delivery within one month.. Stil i dint receved my bike. My booking id is id bkng[protected]. I had raised complaint still no positive response... Such a big brand with so poor service dint expected. Complaint no ccshoc[protected]

To,
M/s. Royal enfield,
India.

Dear sir / madam,

Ref:
01) v. No. Mh. 15. Gb. 5611
02) model thunderbird 350 bs iii
03) part order no. & date. Spo [protected]. Dated: 11/11/2017. (Order by m/s. Moharir auto service, nasik.
04) part no. & name: 883007. Rear mudguard asm - lighting.

As per above references i have received very bad experience from m/s. Royol enfiled. I have given my thunderbird 350 to m/s. Moharir auto service, nashik. For some damage part changing but till today they are not received above refer part form m/s. Royol enfiled.

From last 17 days your company (M/s. Royol enfiled) is not able to arrange 1 no. Of rear mudguard asm - lighting. And this thing is very much shameful for your brand. I am requested to your production & marketing team if you’re not able to provide needs of your valuable customers then just change your team members for better result.

I hope you will understand all this thing & you will try to give a better service to your valuable customers.

Your frustrated customer,

Nikhil popatrao bhamre.
Cell no. [protected]/86/88

Hello,

I bought royal enfield squadran blue 500cc 4 months back. It seems battery is already weak and self start doesnt work at all. I have been contacting royal enfield service center no body is responding if they respond they say they say there is no stock. I have paid 2l+ of money to buy this bike and i hate the way they are responding... I need to file a complaint against enfield service center for not considering my request at all...

I have given bike for service at 25th of this month. Till now the problem is not solved. Already it's delay. When i came to showroom and asking for bike they have told me that bike is ready service had done pay the service payment. I have also done the payment, while taking the ride the problem is still there, what type of service they had given.
This is not happened one time. Everytime it's happening in this show. Service people or not picking up the calls after 5.30pm. Every time servicing the bike is delaying. After one week they are handing over. Is this the way to handle the customer?

If you are not able to give proper service with the pay then why are you marketing this bike with very bad service centres.

Paid service in:
Kaizen motors,
Vytilla,
Petta.
Job card no: rjc[protected]
Dated :[protected]
Model no: classic 500 desert storm
Regn. No: kl 36 f 3591
I have done a paid service to my bike yet no repairs were done to my vehicle. They have charged rs.2, 104 as per invoice no:sl[protected]. I have planned to re-service my vehicle at st. Marys motor, thiruvalla. I kindly request to make sure that no more complaints shall be recieved from anyoone's position and shall take neccesary action against the people who are the reason for these kinds of bad behaviour towards the costumers.
Yours faithfully,
Mr. Anilkumar. S
Puthupparambath, vaikom.

I have classic 350 and i have done 2nd free service from unison automobiles (Workshop) mira road after that too many new issues started for eg. Oil leakage, throttling etc. Issue, and gear shifting issue. After several times i have visited the workshop and still issue is remain same and no improvement, also they are not treating any customers as a value/important customers and always they said you can come tomorrow but no solution. The staff is very unprofessional and rude. I feel royal enfield should take a strong action to satisfy the customers.

My thunder world 350 bike carburetor slide change within 4800km and again carburetor slide change within 9000km, handle cone set also failure/worn out within 9000km. Paint of fuel tank pill off on different-2 places, speedometer is not working properly. Oil leak from chamber.
These are problem in my bike and all service has been done by your authorized royal enfield dealer batra enterprises kashipur.

I know royal enfield...

I am using royal enfiled electra since 2015 onwards. I did my last service in kaizen motors vytilla (Oil seal changed), cochin on 18/11/2017 and received back the vehicle on same date. While checking the vehicle i found that one of the oil cleaner stud damaged and it is not fixed properly. I am back to the service supervisor and raise my concerns, however i am getting the replay that it is damaged in earlier service. I did my all the vehicle services in authorized dealer only.

I have buy a standard 350 in the bullmen showroom before 5 months as of now i have drive my bike for 10000 km but now my bike have a problems in chain sprocket and front light and back danger light & wheels i can't drive smoothly engine oils came out from engine i have no satisfaction with my bike and their service kindly do needful on my bike i want it with excellent condition or i'll gonna take nessessary action against bullmen they spoil brand of royal enfield and their bikes kindly do what i mentiond or i'll do what i'm not mentioned.

I gave my bike for service at one of your service center in seethammadhara, to asst. Manager praveen. They changed my back and front bearing in last 3 months but still my bike is running worst and when i went to check with them again last sunday (I. E., on 12-nov-17) they said the wheel alignment was not proper and we don't have that service here so please get that done outside, so i went for outside mechanic which he refereed and for confirmation after the work i again went back to the service center and asked to verify whether it was done correctly or not, even then your mechanic said its perfect but the next day the problem started again, when i took the bike back again on this sunday (I. E., 19-nov-17) first they said the wheel bearing was damaged and when i said last month i have changed it how it went that worse he again checked it and said wheel alignment. When i started arguing with them they again said its air problem.

This is how your service center mechanics are and they even don't know the problem and they simple say if wheel is not running proper we should change the bushes and bearing this how stupid they work. And even they don't give minimum respect to the customer, i know they have plenty of work but they should give minimum respect to the customer right?

I have written the complaint in the complaint register even then there is no response. This is the worst experience i got in my life.

Hello re,

My name is meenesh jain, i am from indore m. P
From last couple of years i have been riding re thuderbird 350.
Recently i decided to try your adventure-tourer re himalayan which i purchased from r. R. Automotive - royal enfield

But i am really disappointed from the service and bike, only after 2.5 month of purchase the bike has started causing me problem,
First the handle got tight day by day, so tight that i couldn't get it turn left or right, i almost lost my balance from bike, i took it to your service center in indore vijay nagar almost 3-4 times they couldn't repair it. Ultimately i had to fight with them so that they changed some part inside which was causing problem.

Now there is some weird noise coming near from engine, which started coming after the last service, what kind of pathetic service is this seriously, you fix 1 thing and screw up 10 other things in the bike.

From the day of my purchase till now, i haven't gone on ride on my bike because of the same reasons, the bike has been a total waste till now and yesterday i. E 19th nov 2017, the channel beside rear tire broke automatically (Neither the bike has fallen, neither i met any accident) seriously how cheap material do you guys have used in it?

Really re expectation vs reality, and the reality sucks here, i am so much disappointed from the quality of product as well as service that neither i am going for a re in future, neither i will suggesting it to anyone and i think i should dump it in front of your re showroom.

I want answers for all of this, i am facing a lot of trouble because of you guys.
I will post this to every forum i know, this wont go down quietly.

Royal enfield is the worst of all companies. I have booked classic 350 at the end of may 2017 and paid full amount on august. Till now i didn't get my bike/cash. Initially enquired in the showroom but they are full of lie bags. Then i went for the royal enfield customer care. They perfectly know how to tackle customers instead of resolving the issues. It's been two months, nobody is responsible. Guys i request you all don't go for royal enfield. I'm from sivakasi southern part of india

Hi,
I am sorry to say, i bought a thunderbird 350 7months before from concept kazhakootam, and from my first service onwards they are no giving proper service daily i have go back there and tell them its not done, even the oil is not replaced properly, we are paying for the oil only 4 service is free. Because of their poor service they having looped my chain properly it got damaged, now i came and asked them they are telling warranty period is done. I have just covered 3500km is this life you provide for chain, is this this the service you provide, we ensure a brand name for royal enfield, because of their misbehavior and bad service. So many are suffering please take a proper action against this

Hello,
I'm a sincere royal enfield fan and own a classic 350 for the past 2 years. I love my bike and know it when something does not feel right.
Last week i had my bike serviced at a authorized royal enfield service center at kelambakkam, chennai (Also known as varadhan motors).
The handlebar was not straight as i had put down my bike a couple of times. Correcting this was one of my complaints. The person there told...

I gave my bike for 2nd free servicing at vvc automobiles service center at jubilee hills hyderabad. When i came back to receive the
Bike, nothing was done on my bike except washing and engine oil change (Not sure whether they changed or not).
And on top of that oil was taken out from my tank and oil pipe was left open.
I didn't notice that that oil pipe is open and i left the service station, after going around 400 mts bike stopped and then i saw that oil is falling on road from the oil pipe. I came back to the service center and reported the issue to manager.
Manager srikanth was not listening to any concern and he told that nobody is above in this company and do what u want to do.

I have booked royal enfield bike clasic 350, in dharmapuri, tamil nadu. I paid the amount through the credit card they are asked charges amount for 1 rs 100.
Why i want to pay charges amount.
If i am paying 100000 i want to pay charges amount 1000 rs.

Details:

S. M. Motors
191/9 nallanahalli, old nh7 krishnagiri main road, hale dharmapuri, dharmapuri - 636701
Sales landline:[protected]
Sales mobile:[protected] / [protected]
Sales email:[protected]@gmail.com
Accessories enquiry:[protected]
Accessories email:[protected]@gmail.com

Dear sir,
I book a royal enfield standard 350 bike from mailk automobile hisar (Pin code 125001). At the time booking they say that we provide you the bike with in 30 days. Now when i call at showroom often they could not pick my call or if pick then say we can't say any thing about delivery date right now. Please take some necessary action otherwise i need to consumer court for further action.

I have a badly need of bike before 25 nov. 2017.