Royal Enfield Complaints & Reviews

In Bangalore magadi road HSR service centre employees not working in standard way as professional. I have my bike for first service after that engine was smooth as early and gear box not working properly, really I felt my bike engine is now sounds like old 6yrs bike... It's really bad for royal Enfield brand customer service is not good and not providing good quality service ... I am feeling really sad for purchasing bike after first service.

I bought a Royal Enfield Meteor from one of the franchises of Royal Enfield
Registration No. : TN20DB0567
Model: VQFR60SL Royal Enfield Meteor
Engine No. : J3A5FBM2031922
Chassis No. : ME3J3A5Classic 350 REDDITICH RED

Incident 1: Pre-Inspection by Service adviser
Interface with: Mr. Unknown Id Person He didn't tell his name Gap Motors
No 147, Kausthubham PH Road, Ondikuppam Manaval Nagar
Tiruvallur Service center,
The service adviser guy possesses the worst attitude that I have ever seen. He thinks he is in the upper hand over the customer himself. He misguided me on every single path of my pre-service formalities. The way this person spoke to me was just pathetic.

Incident 2: The service technician after examining my bike advised me the
following :
1, oil Change
2, Break Pad replacement (i was shocked how can a brand new Royal Enfield get a brake pad complaint needing a spare part change in 7000 km )and other few more labor work
Trusting his suggestion I left my bike for service and approved his suggestions
Defect: Collected the bike on the same day
after paying ₹ 1204.23 (inclusive of Gst) INV006599DE02108
To my surprise I was shocked to notice that the brake pad was not changed, it was cleaned and again fitted with the same old one...,
Then the engine oils were not drained and filled with fresh oil.
On the hour of delivery, I observed the brake pad was my same old pad, I made sure that I take Mr. Unknown service advisor was notified about the same. The very response which I got from him was, "sir, the brake pad never comes in a sealed pack and there is dust and it looks old " The mechanic at the showroom insisted on giving money to him as goodwill while taking out the delivery of my bike.

Incident 3: Free servicing and labor works
Defects: overheating because of not changing the oil, improper invoice without a signature, no proper tools were used for removing the brake pad, poor servicing quality, and charging on polishing which was never done.
I questioned them and asked for the service manager or the branch head to speak with. But nobody bothered to attend to me. Then I called up the service guy to understand the fact, but no proper response after making the payment.

Incident 4: Customer care unit
I had raised a complaint regarding the same to their customer care team via Email and Voice ., with Compliant id number :CAS[protected]Z6Z9T1 dated 4th April and it was closed without my knowledge on 5th April and reopened on the same day with the new Compliant number CAS[protected]J5L3L4 However, the company people tried to close the compliant in the system by themselves without concerning me at any point. I shelled my savings not to hear or suffer these issues as normal. I bought RE because I trusted the brand.

Incident 5: No Covid Protocol Followed, No proper Uniform was given to the service staffs, Unfrofesional behavior, and language, No ethics while talking to the customer, they used unparliamentary language so rude and abusive as to be unsuitable to discuss in this forum, they used a normal nail and cutting plier instead of a small hammer to remove the brake pad.

This sort of experience even after paying 2Laks for the bike and service didn't expect the service support like this These defective parts are what I am carrying from 1 st April 2022 and nobody cares to resolve things. Despite me putting the complaints on various social networking sites, nobody bothered to take concern me.

I request the Royal Enfield team to take necessary actions against Gap Service center and its employees. I have been facing mental harassment since 1st April 2022.

Necessary Documents, videos, and photos evidence are available

I have purchased RE classic 350 in avahan motors in Bengaluru on 18/03/2022. The same day with two kilometer ride experienced heavy heat in my leg when I put my vehicle for fuel filling. Very next day, my leg got injured and wounded with heat from exhaust. AFTER 500KM / first service, still I am facing the issue. Recently heard engine blast in Andhra. I am not happy with this heat issue. Need to understand dissipation parameter and check whether it is defect in bs6.

[protected]

I booked classic 350 marsh grey on 15th October 2021 from Solitaire Automotive sector 63, noida. They told me that I will receive my bike within 2 months. Till 28th feb 2022 I did not received my bike. Then on 1st March I cancelled the booking. Mr. Radesh told me that after otp you will recieve the cheque within 10 - 15 days.
I did not received otp for 2 days then I called customer care they registered a complaint then on 4th March...

Yesterday I had done my paid service in RoyalEnfield Siliguri of my himalayan 2020 However today when i was traveling suddenly my oil filling cap just fell down and got lost and all the engine oil got out from that gap almost resulting an engine seizure. Such carelessness should be handled strictly.

I have bought Classic 350 in October 2021. After 1st service 500KMS, It started getting sound in DRUM Brake and reported service center.

They aid they need to fix Bush and will resolve the issue. Again In the month Feb I have give service center for getting noise in DRUM Brake. They just cleaned and said it will go away. Drove almost four weeks and its annoying with brake sound.

Third time I visited Service yesterday but again same complaint. Looks like they just time passing by cleaning DRUM. Looks like I got faulty product.

I suspect after some months, once warranty period completed, They say its gone, you have to replece on your own cost.

I am totally disapointed with service. I am going visit showroom again tomorrow and would like to return my bike.

My Himalayan bs4 complaint is not solved yet (ID :CAS[protected]V5M3T7). More over many other problems is facing now. What's about your services team update. Are they can fix this issue. The bike is rpm is low all the time, some time the bike have Missing issues. The initial power of the bike decrease
Morning start condition is bad the bike will start only in 3rd try. It will affect my bike battery health .
Very bad service . Bad experience from Royal Enfield team

I'm Saideep, I'm an owner of RE Himalayan. I booked a Himalayan in October 2021 from Hindupur(Andhra Pradesh) Royal Enfield dealer(Thump and threads motors) with booking id BKG009262DE00115. Due to delay in delivery I've got my bike later from Bangalore RE dealer. I've raised a request to cancel my booking and asked for booking refund in January 2022 and I havent got my refund until now and the manager is an irresponsible brat who will make the whole Royal Enfield unit look bad. Please address my issue. Thank you

Your authorised service centre tamilnadu karaikudi neha motors.. give on tax bill amount of 3302.53 and estimate bill 1269.27 total: 4572.. they not give full bill.. i paid 4572 fraud service centre.. they are spoiling Royal Enfield name...
Note: some spares also not change

Even not wash my bike

I have all details bills, card payment Acknowledgement.. and photos

My name is P Kavithalayan i am residing in guduvanchery I have serviced my classic 350 TN-23 CX 6931 bike on[protected] for general service, they changed engine oil and some air filter and etc for that service I paid Rs 4270/- but after the service my bike back wheel is wobling and becomes tight while running back wheel is continuously creating some annoying sound while I went and asked the service engineer they telling some bush is damaged and you need to replace but before the service my bike is in good condition they damaged my bike so kindly do the needful and take some necessary action

Petrol tank fade off
Clutch wire cut off with in 6000 km
Engine sometimes turn off while shifting the gear 2nd to 3rd in running.
While raising these complaints, There was no response by the dealer, service center in ambasamudram( Tirunelveli district, Tamilnadu).

Hi there. This is sam. I have bought classic 350 on january in SHIVASHOLAI MOTORS in chengalpattu, Tamil Nadu. I bought a airfly bumper with my bike They collected money but till now they are not providing the bumper, i have tried and went to the showroom many times they said we cant give your money back and they are very rude and they came to beat me
.all have been recorded in showroom camera...this the service i have got from SHIVASHOLAI MOTORS ...NOW I NEED MY REFUND BACK.

I have submitted request for cancellation of my vehicle and Kandivali showroom has lost my form as well which was submitted. Totally careless people are working. Highly disappointed with service will never recommend anyone to buy Royal Enfield.

I have submitted a request for cancellation of Royal Enfield Booking @ Hassan Showroom, at the time of cancellation they told amount will be refunded within 25 days, But after two Months also the amount was not refunded.
i visited showroom twice and called several times but they are not showing any interest to refund the amount.

Today morning I watch an Facebook add as selling Royal Enfield_2017 with worth 40, 000 when i contact the seller he said final price of 35, 000

Hi my vehicle no ka03jt6530.I have raised the request for replacement of stock exhaust during the lockdown at ccs motors bengaluru.In the past two years the company kept saying they dnt have the supplies and is due to come chennai.Now when i went to cvs motors for the claim they said the company rejected my proposal saying they dnt have the details of my complaint which i made in 2020.I dnt have any proof now to go to the consumer forum.What should i do.Please help me

There is an extra noise coming from engine prior to second service dated on 13th March 2022. I notified the technician from showroom that there is an noise coming out from engine. But the technician told me that this one will be rectified during the third service which have to be done after 6 months. When I ask them twice they got irritated themselves and gave me a rude answer that “How many times we have to explain you that this will...

Sharad kumar pandey
Disst. Singrauli 486886

I have booked royal Enfield last year, i paid 5000/- booking amount, now I'm trying to cancel the vehicle but no one is bothering after cancel the vehicle and I registered complaint customer care also but no response from customer care also, after booking i got 100 calls for pay remaining amount, after cancel the vehicle i didn't received single call from showroom or customer care also,

Last day I have given my vehicle for servicing at Bowenpally Hyderabad, there was no much staff and the person who had taken my vehicle assured me that I will be receiving the call by 11am to 12pm and in that call we will tell you what all problems my vehicle have and will provide the amount details.

I waited for the entire day but there was no call, then in the evening I have called from my side to the service center and a person name Ravi Lifted my call.

I asked the status of my bike, but Ravi was totally frustrated as they received 44 vehicles for the day. Because of 44 vehicles his mood was totally off and with this off attitude he is handling the customers.

Ravi had spoken to me in harsh manner and being an customer why should I suffer with his frustration.

why I should suffer a staff frustration and being a employee why is he showing frustration to customers.

Do Royal Enfield staff shows the same frustration to all the customers this is what I want to ask, if yes please ask the customers to not visit any service center.

Bike TS09FK6490
Mobile [protected]

Thank you
Had a very bad day with Royal Enfield