Royal Enfield Complaints & Reviews

Hello re,

My name is meenesh jain, i am from indore m. P
From last couple of years i have been riding re thuderbird 350.
Recently i decided to try your adventure-tourer re himalayan which i purchased from r. R. Automotive - royal enfield

But i am really disappointed from the service and bike, only after 2.5 month of purchase the bike has started causing me problem,
First the handle got tight day by day, so tight that i couldn't get it turn left or right, i almost lost my balance from bike, i took it to your service center in indore vijay nagar almost 3-4 times they couldn't repair it. Ultimately i had to fight with them so that they changed some part inside which was causing problem.

Now there is some weird noise coming near from engine, which started coming after the last service, what kind of pathetic service is this seriously, you fix 1 thing and screw up 10 other things in the bike.

From the day of my purchase till now, i haven't gone on ride on my bike because of the same reasons, the bike has been a total waste till now and yesterday i. E 19th nov 2017, the channel beside rear tire broke automatically (Neither the bike has fallen, neither i met any accident) seriously how cheap material do you guys have used in it?

Really re expectation vs reality, and the reality sucks here, i am so much disappointed from the quality of product as well as service that neither i am going for a re in future, neither i will suggesting it to anyone and i think i should dump it in front of your re showroom.

I want answers for all of this, i am facing a lot of trouble because of you guys.
I will post this to every forum i know, this wont go down quietly.

Royal enfield is the worst of all companies. I have booked classic 350 at the end of may 2017 and paid full amount on august. Till now i didn't get my bike/cash. Initially enquired in the showroom but they are full of lie bags. Then i went for the royal enfield customer care. They perfectly know how to tackle customers instead of resolving the issues. It's been two months, nobody is responsible. Guys i request you all don't go for royal enfield. I'm from sivakasi southern part of india

Hi,
I am sorry to say, i bought a thunderbird 350 7months before from concept kazhakootam, and from my first service onwards they are no giving proper service daily i have go back there and tell them its not done, even the oil is not replaced properly, we are paying for the oil only 4 service is free. Because of their poor service they having looped my chain properly it got damaged, now i came and asked them they are telling warranty period is done. I have just covered 3500km is this life you provide for chain, is this this the service you provide, we ensure a brand name for royal enfield, because of their misbehavior and bad service. So many are suffering please take a proper action against this

Hello,
I'm a sincere royal enfield fan and own a classic 350 for the past 2 years. I love my bike and know it when something does not feel right.
Last week i had my bike serviced at a authorized royal enfield service center at kelambakkam, chennai (Also known as varadhan motors).
The handlebar was not straight as i had put down my bike a couple of times. Correcting this was one of my complaints. The person there told...

I gave my bike for 2nd free servicing at vvc automobiles service center at jubilee hills hyderabad. When i came back to receive the
Bike, nothing was done on my bike except washing and engine oil change (Not sure whether they changed or not).
And on top of that oil was taken out from my tank and oil pipe was left open.
I didn't notice that that oil pipe is open and i left the service station, after going around 400 mts bike stopped and then i saw that oil is falling on road from the oil pipe. I came back to the service center and reported the issue to manager.
Manager srikanth was not listening to any concern and he told that nobody is above in this company and do what u want to do.

I have booked royal enfield bike clasic 350, in dharmapuri, tamil nadu. I paid the amount through the credit card they are asked charges amount for 1 rs 100.
Why i want to pay charges amount.
If i am paying 100000 i want to pay charges amount 1000 rs.

Details:

S. M. Motors
191/9 nallanahalli, old nh7 krishnagiri main road, hale dharmapuri, dharmapuri - 636701
Sales landline:[protected]
Sales mobile:[protected] / [protected]
Sales email:[protected]@gmail.com
Accessories enquiry:[protected]
Accessories email:[protected]@gmail.com

Dear sir,
I book a royal enfield standard 350 bike from mailk automobile hisar (Pin code 125001). At the time booking they say that we provide you the bike with in 30 days. Now when i call at showroom often they could not pick my call or if pick then say we can't say any thing about delivery date right now. Please take some necessary action otherwise i need to consumer court for further action.

I have a badly need of bike before 25 nov. 2017.

Recently completed my 4th free service, post that service i faced some technical problems regarding break pad issues, noising in breaks, repetitive failures of indicator and parking bulbs, now the rear danger bulb also not working properly, and clutch play issue which i reported in last 3 services but no use. Apart from these there is no priority response from service station members though i visited 4 times to get resolve my problems, still no use of that. When i compate with bajaj service in past which is more better than royal enfield. Can some one takes these issues to respective persons and inform to service station members to attend customer complaints on high priority during service checks, for you my bike is one of thousands but for me its dream one. Hope u can.

Vehicle reg no. : mh 47 u 1336
Engine no. U3s5c14b478810
Chassis no : me3u3s5c1hc820396
Bike taken on : 28/03/2017

I purchased bike from dahisar, mumbai show room, but from 2-3rd day my bike is giving starting problem and i went to service station they said some air problem which was checked and repaired 5-10 times but still i am facing this problem.

Also found quality issue in bike material.

Dear royal enfield team,
Hi i am vikas naidu vehicle no - ka53 et 8936. This is my second complaint against the worst service provider enfield. I made a single mistake in my life that i purchased royal enfield bike.
Due to oil leak issue i gave my bike to service center before 2 months. From last 2months my bike is in service center and those guys are telling they have to take the approval. What the hell 2 months to take approval and i had already made one complaint also. I want my bike back within this week ready i don't want any explanation or else i will go to police station this time i am damm serious.

Hai.. I got delivered my royal enfield classics 350 last month.. From the day of delivery i'm facing front wheel wobbling! They told that problem is due to wheel bend and assured will be resolved.. But even changing the rim of my wheel it continues.. With in one month of buying i walked more than 10 ten times and by bike was there is service place for 10 days.. I am very much dissapointed by this. They can't resolve the problem as it seems manufacturing defect.. They are telling to mail us directly to the head office and pretending they are not responsible for it.. I need an immediate solution for it.. Or else i should proceed further in court. Hopee that you will understand my situation and response me immediately! Thank you

Dear sir/madam, i bought a new classic 350 bike from royal enfield in december 2016. Now it has covered a distance of 1300km. 2 days before when i was riding the bike, there found some slippage in chains with sound and when checked it was found that 25 teethes of sprocket (Rear side) found in broken condition. I bought this bike for rs 1, 54, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is ka05jy4247. Please do the needful. Regards, kiran dm, jayanagar, bangalore-[protected]

Hi team,
I own a royal enfield electra 350 cc bike that was purchased from teknik motors,
After my previous complaint issue got resolved soon my sincere thanks to the forum team,
I am facing a similar problem this time as well, below are the details,

I met with an accident in bangalore after which my bike was heavily damaged, i left my bike for repair and service on 20-sep at tecknik motors service...

And to think, i was waiting for close to 17 years to get this right.

It was the year 2000 when i bought the first second hand re to fulfill my quest. I am not a biker by heart, but surely love good things.

Sadly, i had to contribute to buying a family maruti van and hence had to return the vehicle. Since then, one esteem, one xylo and couple of houses and farmhouse, but had not been able to prioritize buying a re because i did not see a lot o[censored]tility.

So, when i crossed 40 yrs and looked back, i realized, this was one of my bucket lists, and hence decided to wait for something new. And there appeared himalayan.

But it was a more himalayan task achieving it.

I booked at sarabhai motors, twice, one on a personal quota (Jignesh vasavada) around first week of june.

Second, my mom-in-law decided to gift me one on her csd account (Nalinee r chaudhari) on june 27th.

The bikes were not available due some re-vamping. I understand, it happens. I was committed 15 days to a month. I said ok, my mom's birthday was on july 27th.
Nothing happened.

Next i assumed, august 12th (My son's birthday).
Nothing happened. All the while, i was calling up, no one was informing me.

Then my birthday came 10th september.
Nothing happened. Still no clarity, someone said 15 days some said one month.

Next was dussera.
Nothing happened. Still, i am calling, and no one informs in advance.

Finally, pre-diwali i am promised a bike. An availibility certificate is issued. And then another struggle with the red-tapism of csd canteen begins.

Finally, a po is issued on november 7th and promptly submitted to sarabhai motors.

Now nothing happens.

Yet again, only i follow up, no updates keep coming in.

Now for the past 24 hrs even the phone calls are not answered.

I understand, i am a single customer not capable of doing anything to a royal brand like yours,

We booked royal enfield on june 19th and till now there is no sign of delivery.
They told that bike will be delivered by duserha and then they committed to deliver by deepavali and latest november 1st week now they updated me that they can only deliver end of month. Not sure till how days they are going to drag and believe they are giving vehicles to their close people first.
We already paid a booking amout of 5000 rupees

Hy this is ashwin. V from chennai.
My bike enfield 350 classic tn 09 cj 7913
Have battery fault at the beginning it self. I gave to service center for that fault they recharged the battery and gave it back.. Then i gave to another service center. They hold the classic 350 for 12 days and said that company checked and said there is no fault. Bt self start is not at all working.. They said that i[censored] want go and buy no battery.. And said that dont come to this place for this battery fault again.. I have 1 yr warranty but its about 5 months only my bike has been broughted.. Worst enfield service. I feel totally waste for buying this bike

Hi,

I'm ananthu ganesh residing at trivandrum, kerala. I have a royal enfield classic 350 which has done 40, 000 kilometers. Unfortunately i had to change the chain and sprocket set thrice at regular intervals. I had a look at the chain and sprocket today and 6 of the teeth's have completely worn out. I took the motorcycle to the nearest service centre and they told me that this is due to poor lubrication. I wash the bike...

I am here and hoping to get a remedy/rectification for my problem and am mentally down because of this serious issue.
I purchased royal enfield himalayan - granite (Tn 12 r 5122) on 25/12/2016. Its not been a year but stuck up so many times in the mid of the road and lost my interview becuase of this issue.
Issue in my bike
1. Coil (Magnitude, relay) problem - first break down at mid of the road at less than 2500kms, i was breakdown because i spent nearly rs. 1.80lakhs for the bike and none came for the help and i took tata ace for the amount of rs.1800/- (Note - anna nagar southern motors where i purchased my bike was closed due to some issues) to chrompet workshop and they done a good job and spoke to royal enfield service manager mr. Bharath - trichy division (Got through some contacts) and within next two days again my bike got stuck up in the mid of the road and again spent rs. 1500/- for towing to chrompet showroom and next two days my bike was ready.
(When this incident happens within 2500kms in the mid of the road called for a toll free service - the person cme and done nothing and tld to take this vehilce to showroom only but he demanded for rs. 800/- and i paid rs. 300/- on request - proof with me - worser situation than anything)

2. Handle bar complaint - the kms around 5000kms the next problem aroused that it was so so hard and tighten handle bar complaint and rectified in the same service center chrompet and also they changed my clutch becuase i was suffering from harden gear shifting problem also.

3. Runned peacefully for next 2500kms totally (8000kms) again coil problem aroused and stuck up in the mid of the road (Note - where my brother newly wedded couple were riding and that became my ferocious day because they stucked up in thiruvanmiyur late night).
This time i am not ready to take this vehicle to chrompet (Note - my place iyyapanthangal but actually am going from this place to chrompet for 18 kms far away because the reason behind was we took another two enfield - himalayan granite & thunderbird in chrompet showroom meanwhile annanagar showroom was closed as earlier mentioned)

Because i dont want to spend other thousands for this purpose and took to nearest kattupakkam service last week with the help of local mechanic and again they said coil problem and took 3 to 4 days to ready and check. And i took after 4 days from the service center.

Runned for another a week again got a complaint (Dated 06/11/17) in self start, indicators not working (Service enginer telling like fungus formed in electricals) and still in service cnter for the past four days for proper verfiy and check up.

I will update my last job card for the reference and other details in the royal enfield computer feed (Manufactring defects and changes), if want any proof am ready to give that.

Still i dont want to take up risk for long rides and still i dint go anywhere out of chennai. Am afraid to ride late night inside chennai itself. I was lost thousands and thousands becuase of this bike where i spent around rs. 1.80lakhs.

Not worth for money and made me depressed in my life, career and in everything.. Pls pls help getting rid of this and get me proper response and replacement.

My last complaint job card is attached and let me know u want other proof or my complaint was registered in the service book which it was attached with chrompet and kattupakkam royal enfield service.

Pls pls pls help me out and want replacement because i lost my lakhs for the bike and un necessary spent thousands and thousands weekly for the new bike which not even touched 9000kms..

Iam john sujay, i tried to give my vehicle classic 350 at this service centre (Service center address : s v motors, 3-6-311, opp:govt. Iti, mulugu road, warangal, telangana, india. Pin code-506002) where i experienced very irresponsible service providers at the service station.. They have not take the vehicle for 6 times and the reasons were pathetic like oil is not available, service boys are on leave. They are not even addressing the customers well. They havent offered a chair to sit and discuss but used to say that come tomorrow. One employee who is receiving the vehicle is not even considering abt my problem.. Try resolve the issue as soon as possible and atleast send them a memo that should certainly make them realise and would not effect the other customers to come.. Here im providing my email id:djsujay. [protected]@gmail.com

Hello all,
I booked a royal enfield classic 500 (Stealth black colour) (First i booked a classic 350 gun metal, later on i revised my booking seeing the demo classic 500 bike) in october 2017, at the time of booking they (Marvel autobikes, ranchi, jharkhand) told me that it will be delivered by first week of november 2017, few days back i visited the showroom as it was promised to me, i asked for the manager as he was dealing with me from day 1 but he was not at the showroom after that the other sales staff asked me the reason of my visit, i told them, the checked my booking in there register and told me that the bike will delivered to me by he end of the month (November 2017), i asked them to call the manger as i wanted to talk to him, he came after some time and what he told was shocking, he told me that they will deliver the bike in january 2018 as there is no production of that segments. Later on he talked to his area sales manger and he also told the same thing. I asked him that where is the bike you had as a demo bike in your showroom they told me that they have sold that bike, i asked the manger that i requested you to give me that bike at that time you gave the reason that it is for display not for sale and now you have sold that bike.. He replied notthing and smiled as if he was teasing me. Marvel autobikes is a new dealership of royal enfield in ranchi but i suppose they are selling every thing except the bike. Later on i asked him that why he promised me to give the delivery in november 2017 he again smiled and said that he expected that he could, i asked him why he didn’t informed me on phone that he will not be able to deliver the bike in november 2017, he again smiled and replied nothing later on he got up and went to his back office and never returned. I have asked them for the refund but it seems like it will also take months to recover, it was my first worst experience in and automobile dealership.