Royal Enfield Complaints & Reviews

Dear sir hello

I am yogesh sharma and i am a royal enfield customers.

My booking bike is royal enfield bullet standard 350 cc black colour.

I am not certified with royal enfield because i am book a bike after 3 month in mansarovar sfs riico area jaipur rajasthan india.
But he is not complete my delivery.
Because he is black my booking bike extra money in another person.

That is why i am not certified with your seller i am waiting for my booking bike.

My kindly request for you please solve my problem and my believe in royal enfield and i am certified then royal enfield.
And i know rolls royal enfield is a big brand in all world that is why i believe are you solve my problem.

Thanks

Yogesh sharma
Leaving rampura road ganesh colony sanganer jaipur rajasthan india
My contact number [protected], [protected]

I am waiting for your reply thanks again reply fast please.

I am waiting for a bike after 3 months so please solve my problem
My booking bike bullet standard black colour 350 cc

Thanks

I have purchase new one royal enfield on date 01/06/2017.in this vehicle at first service one concern creating. My side guard grill pipe broken in new vehicle & as per service adviser verbatim its convince me for replace new one in warranty but still now its say its not covered under warranty without any root cause. So please look this matter & do needful...

I had brought a cl 350 just 5 months before. There is noise in engine. The service manager said the problem is in oil circulation. I had complaint to them when iam leaving to 2nd service. But the problem is still exists. I requested them to replace the engine but the said no. The engine noise is still exists. The already opened my new engine 2 times to resolve the problem but the problem is still exists

I am shahbas, bought royal enfield himalayan from javeenz showroom, kottayam, kerala and my cousin and friends bought re motorbykes from nearer showrooms. Actually my vehicle just completed 1 year and completed 3rd service 1 week before. After service, during travelling at night, suddenly battery went weakdown. Including light, indicators, horn and even selfstart all wentdown. Continuosly i am facing these type of issues. Showroom services are always just made for earning money and not for resolving customer's problems. Yesterday night, i drive 60-70 kms with only a mobile torch and not even a park light. Finally i felt dangerous and stopped driving near perumbavoor and i contacted the re tollfreenumber and they arranged a roadside assistance (Rsa) help at night. That help gave a fine relief. Consider customer's problems and kindly resolve these problems.

I have booked new the new model of classic 350 gun metal gray. The booking us done on august 2016 to nand enterprise karad.
After 2 weeks i have received call from us regarding pickup the bike after that i have visited to showroom to provide all necessary documents also same day i have completed all loan process also the loan is passed with in a day so i have him to give the bike but they have not providing me the bike. They says all bikes are sold and you get the bike in next weeks but the same was closed yet. Now everyone not providing exact date for bike delivery. I m the 1st booker of the bullet for this model in karad also i have already pay the booking amount @ rs5500
Now plz suggest what should i do almost every week i have visiting to showroom

Hi, i owned classic 350 (Silver), purchased in 2014. I have done all services at sri velavan motors only. But from last 3-4 services are extremely unacceptable.
This time on 25th oct 2017 i given bike for service. It was included of general service, vibration, engine mounting hose, chain kit etc...
It took days to deliver the bike not a problem but after delivery no updation about the task list. By self only has to find out. That is also not problem.
Problem is, change fuel pipe, which is not look like genuine part though on complaint, it was shown that this is only genuine pipe receiving from re.
Fuel pipe not locked with clamp.
Very second day of after service delivery, it took 15 minutes to start the bike. And in between some kad-kad-kad-kad sound appears.
It got off while on the drive. 2-3 time used clutch to down the gear, it again went off.
Today i went to sri velavan motors service centre again (2nd time after service), and i was told that some bearing near to clutch plate having problem.

I was waited there for 45 plus minutes but representatives doesnt shown their interest to take bike for repair.

As of now i have kept the bill copy (Total amount 6034) at home, if required can upload same later on demand.
I want to understand:
1. If this is the service level, better close this.
2.in previouse service, engine cover hose problem reported which was not fixed diligently and i repaired myself only.
3. 2 service before, i have replaced the chain, than within 2 services chain kit???

Please address these issues. I still have problem with bike starting, which need to solve.

I have claimed insurance for my classic 350 as i met with an accident. Now i have paid the service cost in full and expecting the money can be claimed from icici insurance coverage. The insurance authorities have completed their process and is waiting for the service center to provide the bills so that they can credit the money to my account. The insurance team and i have been waiting for this bill for the past 3 weeks and the service center...

Hai sir,

I’m shiek mohamed thareek,
I brought a royalenfield classic350 chestnut from tirunelveli d. G. Motors.. On 20.10.2017 friday... I have a problem in engine which providing noise from tappet..
I complaint this in my showroom which i brought that, but they are not responding well, but i asked my mechanic they told that ‘this was new uce engine and it has no gsolution’... I’m totally disappointed and dissatisfied with this issue.. Within a short period of time that noise make me unhappy... So kindly take this issue as serious and please make solution for this issue ☹️☹️☹️ thank you

Hereby i attached my booking receipt which on 14.10.2017

I am a customer of royal enfield classic 350. Today is my first service so at 12pm i go to service station surat bhatha. When i was go to service station my bike is not in reserve but when i get back to my bike at between my home road the bike was stop an when i checked what is the problem so i get the petrol tank is empty. So where my petrol is gone. When i complaint the service station the service station representative told that i check camara but when my bike is gone for test drive to check fault the petrol is empty from my bike so not appear in camara. I am not poor in 250 ruppe petrol but your company name is royal so this is your royalty??? Service station is stand for what? For service or for this kind of low levels works.?

They are cheated in public, my booking order no. Bkng[protected] date[protected], they committed with in 60 days will deliver the vechicle, but almost 97 days crossed no body not responding to customers. I am register to consumer court trichy. They are not accepting card payments also. Particularly they are avoiding the customers for once completing the booking.

Pls pls pls cancel the distributor otherwise royal enfield good win will spoil. Public know talking about royal enfield company only not distributor name. I hope you can understand this..

My booking no 1801444

I am suppose to take deliver the vehicle today but suddenly i have received
The call from legend motors stating that rto officer not signed
Due to sale letter problem. I have already informed to take the vehicle today.

And also they are not informed all rules and regulations to the customers, they are
Concentrating only collect the money from customers.

I am fed up from the call received from legend motors.

Pls take necessary actions

Hi,
Since 2 year when i bought bullet classic 500 i have been facing issue in it.1 week before i have given bullet for service, but they did nothing. And cherged 5550 rs. Again i went their then they changed the parts which was damaged as per them. Whenever i went to service my bullet's condition getting worse.
Don't know why its happening. May be they are replacing the original with duplicate. Today they have given me another shock. They are saying drum is damaged. Earlier everything was fine except minor issues but after servicing my bullet is in very poor condition.

I sri shibaram das from rourkela, odisha state. I bought royal enfield standard model on 24/01/2017. This is my 4th free servicing done today. Just few bikes thr for service today but the distributor deni to wash my bike and can't manage to adjust my rear tail lamp as it is continuous glowing. This agent& distributor always prompting to change spares with new one and make fool to innocent customers. It's totally disappointed cz they even don't solve this minor problem. Totally disgusting really.

Dear all,

I have booked a classic 350 black bike on 8-june-2017 from malik automobiles with - hisar by giving a amount of 5000/ with csd - whose receipt is attached below. After that gst comes & for more then 2 months new csd rates not comes. After that on 16-sep-2017 they gives the rates but not gives nay response of delivery.

After 15 days i complete the csd process & deposit all the documents to the dealer on 05-oct-2017 & he gives me ls no which is attached below for your reference. They said that you will get the delivery after 10-12 days but today after 18 days they have still not delivered the bike after giving complete payment of bike.

Every time i visit the showroom they just gives the excuse but now giving the delivery. Now today they said that your plant is closed for one week due to diwali thats why there is delay.

The behavior of staff is so rude. They just sale the bike in black after taking 4-5k extra from customers who have not done any booking. Due to this actually delivery gets delayed.

So, i request you to look into this matter & help me in delivering the bike as soon as possible.

Hi all,

My name is sachin kumar b and i am a customer of royal enfield for the last 4 years, this is my 2nd re classic 350 vehicle and i am extremely disappointed with your after sales service.

Before i narrate, below are few of my credentials

Name: sachin kumar b
Current vehicle: royal enfield classic 350
Vehicle regn no: kao1 hf 5739
Service station where my vehicle is getting serviced: teknik motors, sarjapura road, bangalore
Date when the vehicle was serviced: 12th october 2017
Reason for service: front and rear mudguard paint, met with a fall

I had given my vehicle for a small repair work at tekinik motors, i met with a fall due to which the front and rear mud guard resulted in a scratch for which i approached your service center and handed over the vehicle to get the issue fixed, they a greed to give my vehicle in 2 days and it is been 9 days and yet to get my vehicle, i got to know that they have not given the vehicle parts for painting for the 1st few days, later they have not done a follow up with the painter for getting this fixed.

I am visiting the service center folks everyday and they are not even bothered, they play blame game within their team and surprisingly no one is ready to take the ownership.

Now again they have taken 2 days time to fix the repair and i am not sure if i will get my vehicle on monday.

I am incurring the rick charges of inr 400 for my office to and fro everyday due to your delay and negligence, i would request you to compensate inr 3200 for the last 8 days which i have spent because of you guys.

The amount of inr 3200 may be very small for eicher motors but this is a big money for me which i have spent it because of not handing over the vehicle to me on time.

Below is my bank details, please transfer the inr 3200 to my bank account and kindly ask someone to fix these teething issues as your brand name is getting spoilt because of some service center like teknik motors.

Bank details:

Account no: [protected]
Bank: hdfc
Branch: old airport road, bangalore
Ifsc code: hdfc0000075
Account holders name: sachin kumar b

Also attached is the pic of my vehicle in your authorized service center.

Thanks and regards,
Sachin kumar badrinath
[protected]
Dreams to touch the sky can only be made at ground level.

Hi,

I bought my classic 350 9 months back and completed 8, 800 kms. Almost 16 teethes of chain sprocket are broken. I am highly unsatisfied. I was using a bajaj pulser prior to this and i used it for close to 8 yrs, covered 85, 000 kms. I had to change the chain sprocket only once. Re spares are of very bad quality.
When i checked with service center for a replacement, they said they would have replaced it if this has happened within 4, 000 kms. I didn't understand their logic. Why does company give 1 year or 10, 000 km warranty.
I request the company not to manufacture such defective, worst quality products. We pay the money you demand to purchase this bike and we wait for 6 to 7 months to get the delivery. Please don't disappoint the customers. Please don't spoil the name of this brand.

Namasthe, i had bought a desert storm 500 cc on august 2016. I had done with my 5 free services and now i am planing to do my 6th service as the total kms is nearing 12kms. But after 5th service, i am facing many severe issue with my bike. I was unable to start the bike many days even after 1000 tries. A local technician inspected my bike and we found the traces of oil on the plugs. He said that there is some issue with the desert storms engine. I am still in my warrenty period and i want a permanent solution for this issue. I hope you will consider the issue seriously as i have done all services on proper dates. I am also have another 350cc bullet which is perfectly fine.

I have 2 complaints. One is that marikar motors thrissur in kerala have misbehaved with my bike 3 times during the 3 times i seriviced my bike there... Recently they gave me a bill 0f 1500 rupees and afterwards i chekced the bike to see that they havent done any servicing on my bike. They took money for chain lubing and i checked and they havent lubed or even cleaned my bike. They also refuse to check my bikes piston rings which i know are faulty.

My second complaint is that my engine is faulty and this is was proved my a mechanic. But all service centers refuse to give me warranty.

I have a royal enfield thunderbird stone 350. My bike's seat is not fitting the lock. I visited the service centre 5 times till now. Still my issue is not resolved. They have claimed as a warranty for new seat 2 weeks before and promised to resolve within 4 days. But its 2 weeks till now and my issue is prolonging. Adding to it my bike gets blocked and turns off frequently and my battery indicator is blinking for no reason. Its a 1 month old bike and i am facing lot of difficulties with it. I am extremely dissatisfied with the negligence in service. I want to file a complaint against the service centre. If any action is not taken, i have no choice going for legal complaints. Kindly look on to the issue
I took my bike in aynavaram branch and my service centre is in purasaiwakkam.

The fuel pump on my thunderbird 500cc has been changed about 4 times ever since i have bought it.
What disturbs me is the quality in the products they provide.
How can the spares cost about 14000rs. When they used to barely cost about 6000 rupees for the entire assembly around a year and a half back? Is this because of the brand? I believe nothing has changed.

I would agree if they had provided a better solution with a new model or make of the motor rather than the old outdated ones.

The model and make of the fuel pump remains the same but the cost has deliberately shot up adding no value to the product.

The pricing is unfair and needs to be checked into the quality of the product.