Royal Enfield Complaints & Reviews

Namasthe, i had bought a desert storm 500 cc on august 2016. I had done with my 5 free services and now i am planing to do my 6th service as the total kms is nearing 12kms. But after 5th service, i am facing many severe issue with my bike. I was unable to start the bike many days even after 1000 tries. A local technician inspected my bike and we found the traces of oil on the plugs. He said that there is some issue with the desert storms engine. I am still in my warrenty period and i want a permanent solution for this issue. I hope you will consider the issue seriously as i have done all services on proper dates. I am also have another 350cc bullet which is perfectly fine.

I have 2 complaints. One is that marikar motors thrissur in kerala have misbehaved with my bike 3 times during the 3 times i seriviced my bike there... Recently they gave me a bill 0f 1500 rupees and afterwards i chekced the bike to see that they havent done any servicing on my bike. They took money for chain lubing and i checked and they havent lubed or even cleaned my bike. They also refuse to check my bikes piston rings which i know are faulty.

My second complaint is that my engine is faulty and this is was proved my a mechanic. But all service centers refuse to give me warranty.

I have a royal enfield thunderbird stone 350. My bike's seat is not fitting the lock. I visited the service centre 5 times till now. Still my issue is not resolved. They have claimed as a warranty for new seat 2 weeks before and promised to resolve within 4 days. But its 2 weeks till now and my issue is prolonging. Adding to it my bike gets blocked and turns off frequently and my battery indicator is blinking for no reason. Its a 1 month old bike and i am facing lot of difficulties with it. I am extremely dissatisfied with the negligence in service. I want to file a complaint against the service centre. If any action is not taken, i have no choice going for legal complaints. Kindly look on to the issue
I took my bike in aynavaram branch and my service centre is in purasaiwakkam.

The fuel pump on my thunderbird 500cc has been changed about 4 times ever since i have bought it.
What disturbs me is the quality in the products they provide.
How can the spares cost about 14000rs. When they used to barely cost about 6000 rupees for the entire assembly around a year and a half back? Is this because of the brand? I believe nothing has changed.

I would agree if they had provided a better solution with a new model or make of the motor rather than the old outdated ones.

The model and make of the fuel pump remains the same but the cost has deliberately shot up adding no value to the product.

The pricing is unfair and needs to be checked into the quality of the product.

Worst ever experience with jmd (Bahadurgarh) as i have been here the second time after purchasing my re classic 350 and the service quality provided by them is even not at par with the local mechanics, they serviced my bike and what i noticed was lack of handling my bike and several dust particles were all over my bike, why would i even want to pay them if they wouldn’t meet the certain standards provided by re. I would be glad if yoy respond to my complaint and resolve this issee at the earliest. I brought my bike because of the name of re but jmd (Bahadurgarh) is spoiling the name and fame.

Hi,

I bought enfield classic 350 day before yesterday & yesterday evening my engine started making unusual loud noise while driving & battery was down, i had trouble in self & kick start, the showroom manager & service engineer were not really helpful & when i asked to replace the bike... The manager in a sarcastic manner said... Royal enfield never replaced the bike in their history. I am really worried as it happened on the very first day.

*attached the photo of new battery.

Sharath
[protected]

I have purchased re classic 500 inlast year. With in 18 months petrol tank got rusted see attached photos. I took my bike to pratik motors service centre in panvel, navi mumbai. Service manager said they will replace tank in warrenty, but now they don't have in stock they have to order it. So i left my bike in service center for tank replacement on 9th oct 2017. Now after 8 days still they have not recieved tank from company. My bike is still at service centre.
Quality of royal enfield is now degrading day by day.

I am anuj narayan i bought my classic 350 fro agra royals grudwara sikandra agra may 2017 my byck giving me a regular basis missing and suddenly stop engen problem but service staff is not taking seriously bcz that is not them byck they are just sitting there to making a fool to customers i have abruptly escape with accident so many time dew to this problem. My byck also towing to time by royal enfield assistance dew to this problem
Please resolve my big issue

Anuj narayan
[protected]
[protected]@gmail

I had booked "classic 350cc redditch red" motorcycle at royal enfield showroom, bommasandra branch on 22-aug-2017, by paying rs.5500 as booking advance, paid via imps transaction.

However, later i dropped the plan of purchasing the motorcycle due to personal reasons and submitted a cancellation & refund request at the same showroom sometime during 1st week of september 2017. Since then i have been contacting the sales executive of the branch regularly regarding the refund status and for my surprise every time i get a reply saying it'll be done in next 2-3days!

As per royal enfield policy the refund should be done within 7days of cancellation and in my case it's been almost 2 months now and i am still getting the same reply from the executive.

Recently i dropped a mail to [protected]@royalenfield.com mail id and i got a reply saying they will contact me soon regarding the issue but no one contacted me yet!

When i can get the refund?

Sir, i have completed 5 service from authorized royal enfield service center rithala. I told them the same issue every time still can't figure out. Problems are - hard clutch, hard gear (Gear stucks), handle stuck while driving, whole body vibrate, problem in ignition, battery problem. I complain several times in the rithala service center about the same but still facing the same problems.

I booked royal enfield thunderbird 350 two and half months ago by paying rs.5000. 2 weeks before they told me to get my bike after paying full amount. Immediately i paid rs.1.64 lakhs. They told me to get my bike after two days. After two days when i called them they asked for extra two days time. After two days they again asked two days. Again after two days they repeated the same asking extra two days. Now they are asking 10 days extra time. I am totally vexed and stressed with them. It seems fishy that they gave my bike to someone who bribed them and they simply playing with me. Even, i complained to royal enfield customer support and there is no voice for a common man in this democratic country.

Hi my name is bhoopendra niranjan i own a clasic 350 year 2014 and its registration no. Is up-78-dw-0053.
There was engine leackege problem within 1st service month oftime. I bought it in march 26, 2014 and by the time i bought my bike from kanpur to sareen moters
I said complaint but the showroom in your supervisor said that it is not possible to every bike have problam this tipe and till date clutch problam.

Your shareen moters kanpur service centre very poor service and not any management. Presantly 26/09/2017 paid service done but water in present in fule tank so petrole tea losse fit by machanic because petrole leack but not any response 2.5 hour wait today but that problam not solve it. Because jobcard prepared but many time said please work done as soon as but no responce only so am without problam solve and cancel your jobcard he says you are go away any machanic not free for you. Ok

Are we mad that we buy a 1, 50, 000 bike and dont get proper service

Dear sir,
I have purchased a classic 350 royal enfield bike worth of rs. 1.5 lac and almost 2lac including interest on bank loan from kolkata bike zone chinar park kolkata. After using this bike for only 1.5 years the silencer pipe of the bike has got damaged because of rusting. Silencer pipe of a bike which is worth of rs. 1.5 lac is simply unexpectable that too from a brand like royal enfield which encases its brand value in the...

Most important thing first.. If you are planning to buy royal enfield please please reconsider it. Dont do the mistake as i did buy purachasing a bike for 2lakhs which is not worthy for sure.
I was a big fan of royal enfield as many o[censored]s. I bought my first bike desert storm classic 500 with so much of expectation on 2016 august in sai ram automobile bengaluru. I drove for one year, 14000km and after 5 times servicing still it has a problem. I gave it for servicing on 11th of september 2017 and still i am hearing the same answer what they told on 13th september that my bike will be delivered in one week. It is already 5 weeks almost. Very very very bad service from royal enfield. The employees in the royal enfield motors whitefield service center are not responding properly. I dont know any other bike companies will take this much long time to serve the customer or atleast respond to them in a very very bad manner.

Purchased from whitefield showroom. After using for one day, i tried remove the visor (It is feature of the helmet and removable) but the snap button got broke.
Went to showroom and told about the problem. But those people are not ready to understand it and blaming me saying that i damaged the helmet.

The response was very horrible and it is been 3 weeks they did not took action to repair the helmet.

Now neither i do not have helmet nor trust on royal en field accessories

Dear team,

I’m writing the below complaint with reference to the irresponsible and ignorant customer service provided by a service center called cvs motors in bangalore.

I’m facing poorest service from both showroom and the service center owned by cvs motors.
1. Delivery of the vehicle – when i purchased the vehicle, the petrol tank was damaged and rusted silencer cover, footrest, etc. When spoke...

I m in border security force. As u know the hard duty of border security force, i request the dealer of royal enfield jaisalmer rajasthan to give priority to avoid any lapse in my government duty.in connection to my request the staff mr sonu made a rudeless atmosphere and i feeled shameful. That tym i asked a question to myself "why had i purchase royal enfield's bike?"

I'm rajan tn07 bw 0990. On 6th of october given for service to check the wiring issue on while turning right side some times bullet getting off. On monday they called me and i went through cab to take back my bullet but while on test drive horn is not working, all lights glowing then i refused to take my bullet. Again on 10th they brought my vehicle without headlights not in working condition again i refused to take my bullet finally they want me to change the wiring kit i said ok but still now not ready simply kept as it is.
All this happening were narrated to service manager at omr service centre but no response. Waste to get royal enfield while buying we have to wait for 6months but didn't informed me that while servicing also have to wait for more days.
[protected]. Worst this is second time facing same problem

Dear team,

This is ansar from kerala calicut district vadakara, unfortunately its my second time to write to great brand royal enfield the reason why iam write you that recently i bought brand new royal enfield classic and while the day iam using the machine iam facing the problem is missing while riding and even its in idle mode also, what happened to to the quality that maintained by royal enfield ever. i purchased the machine via your dealer (Grace motors vadakara) in this span of time i just drived only 1350kms only in that time i visited to the dealer around 5 times still they cant able to find the source of missing i think they don't having specialized team to rectify the mistake and each time they collected money by saying that we changed that we changed this and some times they collect money by saying on the name of consumables even though the complaint not yet solved and i directly consulted with the service manager he also do the same routine things by saying that this is our limit they cant do more so in this situation i have only one final destination that is the manufacturer so i kindly request you to fix me the complaint of my machine asp.

References

Dealer name (Grace motors vadakara)

Contact dealer (‭[protected]‬)

Registration number (Kl 18 t 6897)

Contact number customer (‪[protected]‬)


Sir, i have been getting my bike service done from ishna wheels goregoan west from the time i have purchased my bike. Starting with the manager he doesnt even know the email id where i can lodge the complaint against the faulty treatment at ishna wheels. The advisors who supervise over bikes ask us to get the repairs done for our bikes which is not at all needed and just try to increase the bill. During my free service the advisor dint even check my bike properly and serviced it within one hour and once mt paid service started he inspected my bike throughly and told me to get wheel alignment and many other unwanted things to be done which was not at all required when i confirmed it with my friend who runs a bike garage in my locality it was not at all required he confirmed. Hopefully some stern action is taken against these people and strict warnings are issued to them. I had extended my amc from ishna wheels thinking that it will help me keep my bike in good condition but i m sure i will never be visiting ishna wheels again.