Royal Enfield Complaints & Reviews

Dear team,

I’m writing the below complaint with reference to the irresponsible and ignorant customer service provided by a service center called cvs motors in bangalore.

I’m facing poorest service from both showroom and the service center owned by cvs motors.
1. Delivery of the vehicle – when i purchased the vehicle, the petrol tank was damaged and rusted silencer cover, footrest,...

I m in border security force. As u know the hard duty of border security force, i request the dealer of royal enfield jaisalmer rajasthan to give priority to avoid any lapse in my government duty.in connection to my request the staff mr sonu made a rudeless atmosphere and i feeled shameful. That tym i asked a question to myself "why had i purchase royal enfield's bike?"

I'm rajan tn07 bw 0990. On 6th of october given for service to check the wiring issue on while turning right side some times bullet getting off. On monday they called me and i went through cab to take back my bullet but while on test drive horn is not working, all lights glowing then i refused to take my bullet. Again on 10th they brought my vehicle without headlights not in working condition again i refused to take my bullet finally they want me to change the wiring kit i said ok but still now not ready simply kept as it is.
All this happening were narrated to service manager at omr service centre but no response. Waste to get royal enfield while buying we have to wait for 6months but didn't informed me that while servicing also have to wait for more days.
[protected]. Worst this is second time facing same problem

Dear team,

This is ansar from kerala calicut district vadakara, unfortunately its my second time to write to great brand royal enfield the reason why iam write you that recently i bought brand new royal enfield classic and while the day iam using the machine iam facing the problem is missing while riding and even its in idle mode also, what happened to to the quality that maintained by royal enfield ever. Â i purchased the machine via your dealer (Grace motors vadakara) in this span of time i just drived only 1350kms only in that time i visited to the dealer around 5 times still they cant able to find the source of missing i think they don't having specialized team to rectify the mistake and each time they collected money by saying that we changed that we changed this and some times they collect money by saying on the name of consumables even though the complaint not yet solved and i directly consulted with the service manager he also do the same routine things by saying that this is our limit they cant do more so in this situation i have only one final destination that is the manufacturer so i kindly request you to fix me the complaint of my machine asp.

ReferencesÂ

Dealer name  (Grace motors vadakara)

Contact dealer  (‭[protected]‬)

Registration number (Kl 18 t 6897)

Contact number customer (‪[protected]‬)


Sir, i have been getting my bike service done from ishna wheels goregoan west from the time i have purchased my bike. Starting with the manager he doesnt even know the email id where i can lodge the complaint against the faulty treatment at ishna wheels. The advisors who supervise over bikes ask us to get the repairs done for our bikes which is not at all needed and just try to increase the bill. During my free service the advisor dint even check my bike properly and serviced it within one hour and once mt paid service started he inspected my bike throughly and told me to get wheel alignment and many other unwanted things to be done which was not at all required when i confirmed it with my friend who runs a bike garage in my locality it was not at all required he confirmed. Hopefully some stern action is taken against these people and strict warnings are issued to them. I had extended my amc from ishna wheels thinking that it will help me keep my bike in good condition but i m sure i will never be visiting ishna wheels again.

I have bought this re tb 350 on 24.05.2017 & from last three days it has been in worst condition. First of all after the 2nd servicing my bike is leaking petrol sometimes, when i checked this thing at first from the service center they told its breakage in pipe. But after 5 days it again leaked and battery also gone dead. I hurried and take it to the service center where they gone through with my problem. They told its battery is dead and we will clean the carburetor. Fine i reached back home with new battery installed in warranty period. But the next day after riding around 40-50kms the battery suddenly became dead. And i was totally in the state of no where. My thunderbird didn't start with the kick also, i had to push it for around 10kms to reach the service center, as they didn't pick my phone while i was stuck. Its now back again in the service center but i am totally disappointed with the service provided by royal enfield. By the nane i buyed it but now it's making me pay with the choice.

My name is neeraj singh. I bought royal enfield (Electra) in november 2016. Yesterday yesterday it was introduced in the amar auto service. But when i arrived at the house there was a strange sound in the engine and when i checked, i came to know that the engine is not oil and now my bike is damage.

My name is niraj singh
Mobile no. [protected]

I booked a re himalayan at sri kalikambal autos, vellore on 31.07.2017. I was told the bike will be delivered within 2 months time. Till today (10.10.2017) they haven't told anything about the bike and the showroom people are very lethargic in their duties. Even when i'm making calls, they won't pick up. There are two people namely radhakrishnan and suman who promised me the delivery dates and never answered my calls after booking.

Have took thunder bird 350cc from rooster automobiles, pondicherry wo months before they delivered without checking the vehicle condition. Wheel vobling and shock front hitting on the road. Given service 2 to 3 times first service also over problem not yet rectified. They are poor in service and not upto the mark for having service station simply changing oil and refiitng, they are not skilled enough to resolve the issue, each time run the bike for long drive and bring if you have problem. Becoz of problem we are bringing once again they are telling go and drive and if you face any bring once again. Do these # think am free and this is my only work taking the bike each week to service center

After 7 month of delivery of my bike i received my number plate but the gave it to me in my hand and told me to install it from somewhere else or local machenic as they didn't have the screws of the plate.
After that i went to a local machenic to get it intall but he also refused because he said this is only done by the service centre itself. Now its almost about 8 month of my bike delivery i am still running my bike without registration number plate just because of them.

I bought my bike from:-
Heighten automotives pvt. Ltd
/5 faridabad, 14, mathura rd, faridabad, haryana 121003

[protected]

First of all if someone is planning to buy a royal enfield, please reconsider!
Priced at an average of 1.5 lac rupees, this motorcycle is just not worth it.

I own a classic 350 2014 model which recently clocked 20k kilometres.

First things first, the quality of royal enfield bikes is cheap. My bike had only run 8k kms when the crank started making noise. Although the bike was still in warranty, the service centre - sangam enfield refused to acknowledge the noise saying it was usual bullet sound.

Second biggest flaw is the after sales service. Royal enfield company is only interested in selling new bikes, they don't care about the service. I have spoken to very senior people in the management of this company and trust me, they don't give a damn.

The spare parts are expensive and they wear out easily. My sprag clutch assembly wore out at 10k kms and it cost me 5000 rupees.

I saw the real face of the company when i gave my bike for repair after an accident in august 2017.
They took 35 days to repair my bike, which could have been genuinely done within maximum 7 days.

Firstly, the service centre sangam enfield sahibabad ghaziabad uttar pradesh was annoyed because i called the insurance company myself so they couldn't get their surveyer.
Therefore, they gave an exaggerated estimate of rs. 42000/-

Just imagine an estimate of 42k in a bike that costs 1.5l brand new. Moreover the final bill amount was rs. 28000/-

They completely destroyed my bike in those 35 days. The bike was manhandled using hammers, there were dents all over the battery box, filter box, handle. There were deep scratches, paint chipped off from headlight, tank.

In the due course my battery also went dead. Upon confronting the sangam enfield sahibabad owner, manager and few other employees, they were so ignorant that they point blankly refused to even acknowledge their mistakes.

I spoke to the customer support, the area service manager and other top officials of the company as well but it's all useless.

My advice, don't buy this bike. It's just selling because there's no competition in its segment. Their r&d incompetent, the after sales is pathetic. The other universal cons are all over the internet (Vibrations, power, brakes, tyres).

My bike engine voice r different lots of problems in the bike but service center r ignored me why
In the first day i am complain my bike engine's sound servicecentre told me when u complete ur first serviceing your problem r solved but i complete my 3 rd servising but nothing solved
When bike r run 12000 km then oil filter changed but my bike only run 3000 k. M service center told me to change the oil filter and i changed that but nothing are solved

Am a customer of royal enfield nagercoil branch (Chandra motors) i’m facing a problem with my classic 500 desert storm fork assembly i had replaced it once but, even then i’m facing the same problem *.. I’m also having engine oil leak. They assured me it would be solved by applying a paste and this is the fourth time i’m giving my bike for the same problem in one month. My other complaints of the bike that are not solved till this day are given as photos below. Totally my bikes accessories are rust and the paints are peeling off itself only a few parts are claimed with warrenty. The changed parts are, fuel tank, front and rear mud guard and fork pipe. My bikes warranty period is still not over. Only 18418 kms are driven.
I left my bike in showroom on[protected] till now i did not get any proper response. They are arguing that they won’t change any of the parts.

On 03/10/2017 morning 9.30 am i give my classic 500 for 8 th general paid servicing at marikar motors ltd, thrissur.in the evening 6.30 pm i went to collect my motor cycle, i seen my motor cycle in the road side as i kept in morning without any change of position. I asked the manager about it. He says the service adviser went away in morning its self, no other man do others duty. I asked the manager to give back my motor cycle. I feel irresponsible behavior from that service center and it not suit for the pride of royal enfield.

I bought my bike in the month of april 28th 2017.
Will directly talk about the problems i am facing with my royal enfield classic 350 bike. Here is the list of problems that i had faced in the past 5 months and some of them in the present. I am not certain about the performance of the bike in the future. Kindly make a proper note of it,

1) firstly whenever my bike drenched into rain then certainly it stopped after accelerating and after kicking so much it wont get start, then got to know from service center that it is a problem of a valve of bh4 bike and licking of rain water into the oil tank.
2) my bike gear is not functioning properly.
3) in the month of september suddenly my clutch wire got torn and it was a hectic problem for me, i had to push my bike for a distance of a kilometer.
4) lastly this 29th of september i was busy with pandal hopping and suddenly my bike got stop and it was like a dead cell, no power nothing was there in my bike, then at midnight i had push my bike to a local police station and kept my bike over there. On next morning i got to know from a mechanic that my bike's amp meter was distorted and i had to replace it with a new one.
Kindly look into the matter as early as possible

Hi, my self mr khan from mumbai.

Last year i have purchased a himalayan bike from bandra store. Since then some or other problems i have been facing with the bikes.

And now on aug 7 while riding the bike, there was a sudden noise in the engine and the bike stop. So i took it to p r enterprises, mahim services station of royal enfield. And after showing to them, they told may be there would be some gear broken inside or something. And will let me know in 2-3 days and will do my 3rd services with that.

After waiting for 4-5 days, i called them up to know what hapend to my bike, then they said that the engine  has been open becoz caseing has been damage from inside.

And it will take 15-20 days to replace the engine parts from company, becoz it was under warranty.

Since then i have been calling and asking to give my bike again.. They came up with different different issues. And asking me to wait for more days.

Now it have been almost 2 months i have been waiting for the bike. Still the bike is not ready. I am fedup of the royal enfield and with the p r enterprises mahin services station. I gave them the bike on 8 aug and now it is 2 oct.

I request to the royal enfield team to look into my matter and reply me about this issues. Becoz of this poor quatity of bikes and poor quatity of serives station it is spoiling the name of royal
Contact me on [protected]

I am very disappointed to say that despite the excellent quality of your motorcycles, the service quality of one of your centers is well below the mark.
I have been asking the guys at royal enfield service station, manzil motors to repair a sound that gives off a very irregular noise instead of a smooth one. This problem has been in existence since the very first time the product was delivered to me.
First the repair men tried to misinform me and convince me that the sound was perfectly fine. After several comparisons with other enfield motorcycles, they admitted that there was a problem with the horm. They kept my motorcycle (An enfield) for 3 days. But they still could'nt identify the problem.
Am i supposed to believe that your service men are incompetent?

Secondly, they gave me two enfield t shirts and told me they were of high quality. But the colors came off on both of them after the very first wash.
If this is the kind of fraud your employees wish to indulge in, then i'm sorry to say, but i can't continue to be a fan of yours anymore!

Lastly, i remember i had 9 literes of petrol in the tank before the service. Now i can only find 4 litres. Is this what i should expect from your people from now on?

I wish to bring your attention to the fact that manzil motors, as an entity, have engaged in a low kind of deception which leaves a sour taste in the mouth. I did not expect to be lied to and treated dishonestly or unfairly by your brand.

I hope you take measures to rectify the problem soon considering its only been 3 months since i bought this bike!

Note : this complaint is from 23rd september 2017 but there is no response no call nothing from their side as they proimesd me to reach me back in 2-3 days from service centre.

Kindly keep staff who has minimum eligiblity to talk decently and have some manners. We love royal enfield because it is pride, if they are taking that pride then there is no royal enfield. I agree its difficult to get workers. Its better you close the shop than keep such # (Mr. Adarsh) for job. These people think whether the company runs good or not, he is going to get paid, thats all that matters to him. I hope you might take action against it or atleast contact me for the same. Even if you dont i have already started loosing the pride in royal enfield.

To

Royal enfieldÂ

Sir/madam

I shivaraj murshilli's had purchased royal enfield thunderbird 350 on[protected]. After  6 months and 3 services i had found defect in speedo meter had complained royal enfield service center hubli, karnataka, district - dharwadÂ

Klasik motors kusugal roadÂ

 hubli. B but their said speedo meter spares are not available. Many time i visit services center one or other reason their delayed replacement.. Due to delay of many month. Now your service center saying your bike out of warranty period. Please kindly request to replace my speedo meter.Â

                                your faithfully

               Â

I have purchased royal enfield classic 350 chestnut color around 28 march 2017. Initially it was making a "missing problem" just after 1st service and i have to visit the service center every other 15 days. After about 20-30 days that problem was corrected. And now again after around 45 days it is going into same problem as battery is going into red zone while riding. Its horn is not working due to that and it is making problem while starting also.
I was told that the problem was due to initial product manufacture as it was among the latest bs 4 version.
After rectification also it is now going through i. E smooth as it initially used to be i mean to say that while riding it feels like it might stop any while.
If it is due to battery then please get that replaced or i have see some other alternative to get my bike changed.
I am sorry to say but i am getting a feel that i have wasted my 1, 72, 000 rs.
Please get the resolution of my problem as soon as possible.

Regards