Royal Enfield Complaints & Reviews

From
Anandu r. Rane
Margao goa
Mob. No.[protected]

Bullet break down within 20 days from delivery
Royal enfield being a good brand well known in the market so i decided to go for royal enfield bullet classic 350 black in colour and accordingly booked the same in the month of april 2017 and it was delivered to me on 21/08/2017 from saini motors margao, south goa, as chasis no. Me3u3s5c1hh964367, engine no. U3s5c1hg561040 and was registered as ga-08-al-1545 at rto margao. Further, the said bullet;
Main issues related to enfield bullet
• bullet break down within 20 days from delivery
• purchased on 21/08/2017:
• first servicing done on 04/09/2017 with 520 kms meter reading and
• breakdown on 12/09/2017 with 830 kms meter reading.

Brief facts
That i have done my first serving on 04/09/2017 at 520 kms at saini motors margao and handed over the said bullet to me after doing the 1st servicing and for the same they have charged rs. 2500/-. I was completely assured that the said bullet has been crossed from the hands of expert service advisor to expert mechanic and than back to expert service advisor before handing over the same to me.
That after first servicing i. E on. On 12/09/2017 while i was riding the said bike in normal speed it suddenly got breakdown and there was major damages to the said bike and as result the bike was not in condition to move on the road and accordingly i contacted the saini motors and they instructed me to bring the said bike to showroom. So i accordingly hired mini pick up and took the said bike to the show room and incurred expenditure of rs. 1000/- for transport said bike to showroom.
That i also like to inform you that i had paid my hard earn money to get the said royal enfield bullet classic 350 bike and i also sold my earlier bike assuming that i will use the royal enfield bullet daily to travel to my work place and resident and due to the breakdown of the said royal enfield bullet classic 350 bike for last more than ten days i am left without a bike and hence had to take bike on rental basis of rs. 500 per day and great inconvenience is caused to me on account of the said breakdown of the bike
The said royal enfield bullet classic 350 bike is lying in saini motros showroom from 12/09/2017 till date and there is no any response from the saini motors nor from the head office of enfield bullet. The said royal enfield bullet classic 350 bike is lying in the show room in the same condition by seeing the circumstances and condition of said royal enfield bullet classic 350 bike it appears that the said royal enfield bullet bike is defective and it also appears that there are some mechanical as well as technical defects in the said royal enfield bullet classic 350 bike
In view of above i kindly request you to take necessary action at your end and deliver me a bike called branded royal enfield bullet classic 350 bike and not defective royal enfield bullet classic 350 bike and i also request you to maintain the quality of brand because the brand is the matter otherwise it will not take more time to fall from peak to bottom. You have also failed to maintain customer trust to the brand.
Lastly i request you to do the needful or otherwise i will approach to consumer court for necessary remedy.

I have purchased classic 350 on 08 aug 17 from merlin's royal enfield shillong. But it is very unfortunate to say it was not registered in rto shillong till 17 sep 17 by showroom where as it a process of just 7-10 days. As per indian motor act temp regs is valid for 1 month and it is illegal to drive vehicle without registration. Merins enfield shillong irresponsible behavior in customer support is really disheartening, i don't understand why they have not done their job timely and on asking they are giving silly excuses like their was a link problem in rto etc etc...

I am shriniwas hingne, residing at kothrud suburb of pune.
The exhaust noise of the royal enfield bullet motorcycles is obnoxious and intolerable by most, except the owners of the same. There should be strict check on every motorcycle delivered from its showrooms for this purpose. Also, there should be noise pollution check of these vehicles at regular intervals.
The silencers of these motorcycles are invariably altered (Since the possibility of doing so exists) by most of the owners. The number of such miscreants is increasing alarmingly day by day.
Please let common public know through your advertisements / regular publications in the leading newspapers what type of complaints they can raise against these errant owners and where the same can be registered for effective punishment.

I gave my classic 350cc vehicle for servicing at9.20am on 19/09/2017 in ahuja enterprises dehradun servicing center for first free service. They forgetted to do service to my vehicle and i went to servicing center at evening 7p m. They simply did water service to my vehicle and they gave my vehicle to me with out doing any service. I am not satisfing for service given by ahuja enterprises. They also collected servicing fee around 780 rupees from me. Please take action against them. Customer satisfaction is very important for any company

Showroom workers &manager are charging more then the actual price and even they also charging some customers for free products like helmets and rms
They told customers that assoceries are complsory and even they doesn't gave the bill of those accoseries
They don't attend coustomers in proper way they are treating like we are going to buy a fish they don't know how to talk someone
Please contact [protected]

Hi, i bought a new 500 bullet back in january 2017. I have had the same problem with the rear brake.
I told the re service center that i was not happy with the rear brake being very snatchy and making a horrible sound every time i braked. The dealer kept assuring me it was just brake dust in the drum. I accepted this rexcuse up until last week when the rear wheel locked up at speed, it was a miracle that i managed to keep the bike upright and stay on it.
On examining the brake myself after this had happened, i realised the rear brake cam bush was fixed permanantly to the brake plate with hardened paint. The rear brake cam bush should be able to move when the two nuts and bolts are slackened off to allow for centralisation of the brake shoes. I suspect a lot of bullets have left the factory with this problem and this needs to be addressed before someone has a nasty accident or gets killed. The swing arm and brake plate were bent and had to be replaced by a private motorcycle mechanic., from what i have been reading on a lot of forums regarding the problems with the new re's, i have now lost all confidence in re and its service centres. I would just like to add that i have owned three classic re bullets over the past 25 years without any problems and feel the quality of the product has gone downhill.
Steve, one seriously p*d. Off. Re owner.

I had purchased my bike in 2014 desert storm 500 cc and recently i had done service, after which my bike engine used automatically stop with no reasons i told thm about this problem and it happened after servicing and at the day of service i told about there fault they told petrol tank is empty fill it it will be ok i did nothing happened than he told there is fault in batttery i chnged the battery thn also my problem was not solved thn he told just ride ir after few days it will be ok but after somedays whn i was travelling to mumbai my bike engine stopped workin the fuel pump was not letting the petrol pass away i called them 3 times for breakdown and i paid 3 times breakdown charges but then also my problem isnt still solved on this day 18/09/2017 i went to them as my bike was with them for 2 weeks and still did nothing and they were just asking money for parking, those fools dont have any brain all they need is money i had paid 1800 rs during breakdowns and they have been changing parts for no reasons i think now. They never look for customer problems all they do is take money and do nothing now what they say is my fuel pump is gone. My point is all this happened at the day of collecting my bike from servicing but they are not ready to accept there mistake. Complaining in factory gives no solution because i had complaint before and there was no solution to my problem. The person who only talks and do no work his name is deva who used to come during breakdown
But i put my faith in royal enfield company please look after my problem and find a way because its been now 2 month only money has gone but no work done i hope so you find a way out to my problem
Service cente contact no-[protected]/[protected]

Hi, i am having 500cc desert storm and i have serviced my bike on regular intervals as defined by company. I have serviced my bike last time on 21800 km approx. And now it is around 23000 km and i observed some tik tik noise from engine. When i visited the service centre (Outer delhi, najafgarh), found that there is no engine oil, so the bike is making some noise. There is no leakage in engine and no smoke presence. Now from last two days my bike is in service centre and no result is there that how could be it happen only in 1500 kms. If i should be 1 or 2 days late than there were chances of engine cease and now service centre is having no answers. Now i want the full analysis of this issue and what action company is going to take as i am sure that they had forgot to replace the engine oil in last service as in 2nd last service they forgot a clamp in disc brake.
If company is not going to take any action, than i think i have to go for consumer court for better solution. My bike registration no. Is dl 1sz 9000.

I bought bullet es on sep 1 2017 from teknik motors bangalore. 1 week before the bike stopped in between ride and refused to start. Had to push all the way to house. Later fuel started leaking. Had to use towing service to get the bike to service centre. All this happened for brand new bike after 2 weeks o[censored]sage. Please mebtion as to what will be the actionnfrom your side regarding this. I have completely lost the reliability on the bike

Hi,

I ride 5k kilometers and completed 3rd free servicing recently at sanathnagar service center.

After 3rd servicing, had lot of issues and went 3 times to service center but still problem was not rectified. I got a call from rf support center, told the same later got a call from sanathnagar manager (Sardar) and he told me i will do but he didn't take care properly. I spend half of the day after 3 weeks at service center. This is not the way to treat the customer and very disappointed. Please take necessary action and repair my vehicle properly

Regards,
Sudheer
[protected]

I had given my desert storm (Kl& cd2797) for service on 25th august 2017 to a service center in kochi and when i went to collect the bike on 27th august, the service technician took the bike for a test ride and came back and told me that the petrol tank is empty. (I do not leave my bike below reserve level) as the staff very polite and helpful so i told i will fill the petrol from the pump very close to the service station. They gave an me empty water bottle and i brought the petrol and was put in the bike.
I took the bike to the next petrol station which is only one kilometer but the bike stopped after 100 meter. I left the bike there locked and came back to the service station and informed the technician. The technician told me that this is because of the shortage of petrol and it required minimum 2.5 liter or it will show like this. They used a term called "missing" they even told me if you have any issues like this bring it back for a check. I filled the petrol for rs.500 and took the bike home.
The same day evening i left for a trip with my family for 10 days. When i came back after the trip and took the bike to go out it was giving the same problems it had happened when i took the bike from the service station after the service "missing". I managed to ride the bike till service station which is 4 kms from my residence.
The same technician had a look bike and informed me that it may take some more time and will give a call alter.
They called me after 2 days saying there is problems with the fuel pump and need replacement and pump may cost more than rs.16000. (Sixteen thousand only) and i have to pay for that. I told them this has happened because of your negligence and i had to suffer your mistake. If this had to happened before the bike was bought for service i would have surely accepted but this has happened right after the bike services and happened right in front of you people. But they were not ready to accept.
They were finding excuse like the servicing of the bike is not done regularly which is also not true, i had done all the 5 services on time and it just crossed 2 years and 3 months with 10250 kilometer (Ten thousand two hundred fifty only)
They were insisting me to take spare parts or nothing else can be done. I was requesting them to make my bike running condition like i gave it you but i have not got any response.
It is very clear that this has happened during the service as the technician said there is water content in the petrol tank and they told me that it might have been from the small hole which is on the petrol tank for the easy flow of the petrol. If the water content is because of that reasons then it might be manufacturing defects.
The attitude of the staff are very good but they are unprofessional, i had the similar experience earlier also, after buying the bike i had noticed that there was oil leak from the bike and i had to take the bike to the service station for 4 times for the same complains. After the service they will give me an invoice saying that oil top and for oil seal change. Only after the 4th services this was rectified.
My bike is still lying at the service station. Please do the needful to get the issues rectified at the earliest.

The booking of my royal enfield Classic 350cc was done on 15 July 2017. The company branch promised me to deliver it by 45 to 60days from the date of booking.. It's been more than 60 days now.. Even after complaining a lot to the chandra motors branch they are not doing anything.. They say it's the delay from the company.. I need my bike as soon as possible

Serice quality is very very bad, they corrupted the battery, and charged for engine oil which was not poured. I have paid 950 rs to refilled again within 20 days, so i paid twice for engine oil, and they spoiled the engine oil bottom screw so the engine oil is continuously leaking. This the the worst service center in bangalore: i am talking about royal enfield service center mahadevpura, bangalore

I have purchased royal enfield classic 350 from teknik motors iblur in september 2014. I have maintained and serviced carefully. Recently i have found chassis crack near side stand. Normal issues are ok but chassis crack is big problem. I want royal enfield to fix this issue.

Such quality issues which are not expected, iam really disappointed with quality. Hope royal enfield rectify this issue.

I have done my bike service as on 14/09/2017 at agra royals-service store.
My bike engine no is u3s5c0ha223331. Model no. Classic 350 ash. This service invoice no. Is slinv[protected].

After service when i am on the way i realized that bike engine sound very changed as before. So i checked in engine mirror and i found that engine oil is missing. My bike engine is fully damaged. So i am not satisfied and very frustated with royal enfield bike.

I call in your agra service centre and i have not get any satisfactory answer.
I am very mentally frustrated.

Kindly help me otherwise i will go to consumer forum and i have no responsibilty after that.

Awaiting your positive response

Gopal das singhal
Balkeshwar agra
Mob. No. 91+ [protected]

— forwarded message —
From: saurabh gupta
Date: fri, sep 15, 2017 at 2:42 pm
Subject: complaint against m/s aruna motors - bistupur-jamshedpur
To: [protected]@gmail.com, [protected]@gmail.com, [protected]@royalenfield.com

Dtd: 15.09.17

To,

Mr. Jaynendra kumar jyoti
M/s aruna motors - bistupur
Jamshedpur – jharkhand

Cc: royal enfield customer care support


Complaint : classic 350 (Chestnut) purchased on 11th jun-17 from m/s aruna motors-jamshedpur but but so far registration is not received even after full payment on purchasing date as well as rigorous follow up with m/s aruna motors owner & their staff by rigorous calls & visiting their showroom no. Of times.

It is regret to mention here that after purchasing a classic 350 (Chestnut) from m/s aruna motors on 11th jun-17, i have been rigorously following aruna motors as well as their showroom staff for registration of the same. The follow up is done with no. Of calls as well as personal visits at showroom but so far no response has been received. Most of the times the calls are unanswered. Now their showroom is closed since 9th sep-17 & neither mr. Jaynendra kumar jyoti (Owner: mob no.: [protected] & [protected]) nor their staff (Mr. Jahgir alam & other staff: [protected], [protected], [protected]) are responding over phone.

My classic 350 (Chestnut) detail is as below: (Enclosed also)

Engine no.: u3s5c1he523045 & chasis no.: me3u3s5cihe889368

Total amount given to m/s aruna motors. This is the full amount against classic 350 (Chestnut) + insurance + registration

16th/ 17th mar-17 : rs 5000 through sbi debit card
01.06.17 : rs 60000 cheque no.: 503759 (Sbi)
01.06.17 : rs 40000 cash
06.06.17 : rs 43439 cheque no.: 402438 (Sbi)
Total paid amount : rs 148439

Earlier also after booking of vehicle on 16th/17th mar-17, a very casual & poor service response has been experienced with aruna motors as they never informed me the time to get the expected delivery time of vehicle even i never got a call from them. I was rigorously following to get my vehicle. Eventually i visited there no. Of times.

Here it is the request to m/s aruna motors owner through royal enfield customer support to provide me my registration at earliest as i am unable to move by vehicle without its no. Which is mandatory even i have expensed a lot around rs 8000/- so far on auto fare to move my office to & fro charges & it is still going on @ rs 500 to 800 per day.

Cc: royal enfield customer support: pl help & provide your support as i am hopeless & entirely dissatisfied. My other colleagues are also interested for royal enfield bike but in this world of mouth situation, the response may be understood by a reputed company like royal enfield.

- a sincere & dissatisfied customer & being royal enfield customer expecting a favourable response

Saurabh gupta

Dear enfield,
Please solve the problem on priority because i have to join my office from monday but problem is not resolved by asco motors after asking them they answered me that technicians on training so what can i do then i need solution if your authorised service centres are not sufficient to solve the problems, so it is a request from my side do not need them to be open.
I just want the solution.

Dl1sab1745
Lalit chaudhary

Hi, i bought a new classic 350 bike from royal enfield in oct 2015, in this two years i have spend almost 25 to 30k for new parts.
Quality of all part provided by royal enfield is very bad, 3 times i had changed chain sprocket in this 2 years and service centre labour charges and part charges also high. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this.

Royal enfield you should improve of part quality.

"royal enfield" only brand name is remaining now.

Hello sir i m ajit yusuf shaikh i have purchased royal enfield classic 350 from jay motors baramati, on 12th sep. From booking to till date i have got very bad experience about service, they behave like they don't have need of customer, and seles person salunke can't give any response to our quries and give worst service.
On the delivery day also give bad experience whole day i m in confusion about should i got the delivery or not. They can't give any idea about that. At the movement of delivery bick is changed. Reason can't share with us
Over all experience of purchase of bick is worst. I m not reffer this showroom to any other to purchase such good bick because of only bad worst service

Plz give attention on it

Hi,

I'm kiran from hyderabad i gave my bike to go green motors india pvt ltd service centre on monday i. E.., 11/09/2017 and the estimated delivery was on 12/09/2017 but till now they haven't done my bike servicing it's been 4 days and also they are unable to give eta. Please esclate it to the higher management and get it done..

Fyi: the servicing quality over there is worst

Thankyou