Royal Enfield Complaints & Reviews

Team royal enfield,

from last 20 days i want to replace my bullet lock but it is not avaible at service center in jaipur, raja park.
The response from your service center is that poor i will not say anyone to purchse your bike.
Servcie center no. Is [protected]. Totally unprofessionl system of your service center.

And good part is that they are blaming that royal enfield say nahi aaeya abhi, jab aaega tabhi hoga.

Is this is your servcies?? Its better you have your bike back and refund me my money.
You are fooling your customers. As lock in not in good condition who is responsible if bychance
It get stolen???
I will post this thing today to facebook and twitter. And will write to you national heads only then you will perform your work.
It seems i have done a big mistake purchsing your bike.

Highly dissatified
Shivanhsu kapila
[protected]
Jaipur, rajasthan

Dear sir,

I have a royal enfield 2017 modal

I have face big issue my royal enfield front wheel break jam problem for raining time and bike washing time. I have spend 1 lakh 30 thousand rupees. If anthing happens then who will be responsible. I have facing this problem after fews days. Please solve this problem as soon as posiible.

Thanks :
Sukhmeet singh
[protected]

Dear team,

I visited your service branch in naraina vihar (Royal enfield) on[protected]
Invoice no: slinv[protected] and model no:800291 model name: thunderbird 350 (Rev. Red-db) their was some problem in my bike that i have to rectify and visited to your service branch and their was service adviser name: jasvinder (Service manager) he consalt me that there are some parts need to be change and refill again the parts he changed that was carburttor_bs2919, bellow cv carb & fuel pipe after that he provide my bike back to me and total payment was done rs.2839. But after the service done the same is happen again and i was not satisfied with his service and get back to him again he told me that the actual problem is different so i need to change that part of that before i change different part that was useless he was just try to selling me the parts but not understand my problem and now he is saying that again i need to change the part... This was totally disappointing from you guys are making customer fool and not understanding the basic problem and concentrating on your selling capability... I want to rectify my issue with the bike.. You people need help me out...

Regards
Satish
[protected]

R/sir,. I am neeraj. Owner of classic 350, its only 3 month old whose reg. No gj 01my5580, iam suffering jerks on front suspension and make lost of noise i had complain so many time but no one has interested to give solution i and also sufreing brake brakes making noise while driving on purchased purchased time i aslo change brake liner on 2nd services, though 3 month ago at kanavati bike commerce six road i complained to dealer, company, pmo ahmedabadt oo, however dealer, his staff my problem not solved. So my request to royal enfield please solve the problem, which i feel while riding. Neeraj [protected]

I want to convey for high authrorities of royal enfield compney. I purchesed royal enfield classic 350 from ashirvaad motors city dausa state rajasthan.
When i buy new bike there staff told me that your docouments like service book bill insurance etcwill be be send with in 2/4 days at your current adress. But after 9 days spent i did not get it. When i personally call him they misbehive. And staffs attitude is so roudly. Really i disapointed.

I purchased royal enfield classic 350 on july 29, 2017 from the bommasandra outlet. On the delivery day of the bike, they assured that i will get the vehicle registered within 15 days. Now its over a month, still they haven't moved the papers. Now they are saying it will take three months. How can i take the risk of driving with the temporary registration.

I was service my classic 500 desert strom on 21/08/2017 at vraj auto sales and service, bharuch. I was charged 2082 rs. For that service they charged 5923 rs. For spares and 719 for oil replacement. Total i paid 9098 rs. I can understand for spares and oil changed amout but why that labour charge was 2082 taken. Its too high even we service car they are also not taking that much amount of labour charge. We have no option other than that so we have to service there but they are cheated. If you remove rear wheel for change of sproket and drum then why they are taking labour amout different for both. Please resolve this issue this is too much amout for one bike service.

I am here to complain about one of your service center sony automobiles, mangolpuri. It's been three services since i was complaining about the chain sound and the start problem with kick n auto auto start. But they informed that battery got damaged and should be replaced.in the very 3rd service when i asked to change the battery they kept my bullet for 10 days n informed that battery is ok only wire problem. I suffered a lot due to starting problem and it takes them 9 months to find out that there is wire problem instead the battery. Are they charging for oil changing service charge of 1700rs?. I want my refund for last three services. Kindly guide me and look after this matter. Manager mr. Abhay said do whatever you wanna do. So let me know.

Dear sir, i bought a new classic 350 bike from electronic city royal enfield in apr 2016. Now it has covered a distance of 9000 km. On 23rd aug 2017 i gave my bike for service in electronic city motors, hosur road, bangalore. I got a call from service centre that i have to change my sprocket because its 10 teeths are broken.. I bought this bike for rs 1, 55, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is ka-52 es 8328.
Please do the needful. Regards, mirza electronic city phase-1, p. O., bangalore - 560100

Do not buy bike ftom lambaenterprise ltd. But if you have done the mistake then never go to its sercice station delhi as it will be nightmare. I gave my bike for service after getting many calls from the company and got the appointment for 19th august at 1.40pm. I went there and gave the bike and time of delivery was 4.30pm bu at 3.15pm my bike was still on road. After making reuests it was taken for service and it was given to me at 7pm without any test drive. It was wet and water was dripping out. Anyhow i put the key in bike and tried to start but it did not. The so called manager bhaumik dhingra started arguing with me that it will take 2 minutes to get it start. To my surprise it wont and it was taken again and one one person tried so many times by self start button. But it wont then i called royal enfield mr. Deepak he gave me the number of md of the company i called him and explained my problem and he talked to the manager and aasured me that it would be done but it could not. The manager started talking to me rudely by saying 'do whatever you want to do' and went to his cabin. I am afraid my parts might have been replaced.

I have purchased my royal enfield bullet 350 standard from heighten automotives pvt. Ltd. (Auth. Main dealer) 14/5, main mathura road nh2 opp. Mewla maharjpur metro station near srs bussiness tower faridabad haryana 121003.
On dated 18 november 2016 but still i did not get my rc for vehical no. Hr 51 bn 7030.
I asked to dealer for rc many times but they always says after 2 to 3 days please solve this issue as soon as possible.

Thanks and regards
Hukam singh
[protected]

The service center: royal enfield service centre (Amar auto)
Address: b-29/3, jhilmil industrial area, jhilmil colony, delhi, 110095

I took my bike for general service at the above service centre and when the bike was returned the brakes seems to be very hard. I checked it out with another service provider he told that there is a part missing. I complained this several time on the centre and last time when bike returned from this centre it was even further in bad shape, the petrol meter doesn't work properly and the fuel consumption increased drastically. I want to register a complaint about this service centre which i believe replaces parts within bikes without customers knowledge and basically extorts money from them.

Hi i am sivakumar i purchased classic 350 in eagle motor. Really they are cheating me

1. Dont take two wheeler loan inside of the showroom because the hdfc loan department mr. Chakaravarthi he is the number 1 cheating person. He is give 2000rs to showroom manager for one bike the amount is indirectly collecting from your loan amount and he is also not ready to show the acknowledgment.
2. We asked our account details to the showroom manager he told me there have no rules to show the amount details for u. This is the customer satisfaction in the showroom.

Being a top brand in two wheeler, we purchased the bike classic 350 black from kings autoriders whose address is s. No.288/1, pavitra building, above titan showroom, baner pune-411045. I'm doing my servicing on time, i completed 18000 km and i missed one servicing and when i went for servicing the dealership charged me for 24159/- rupees, i was shock after receiving the bill, either the dealership is fooling me or the royal enfield (One of the best brand) is now trying to fool customer. He changed 39 parts in my bike without informing me, and i guarantee that there was no need for changing the parts, and i don't have any faith whether the dealer changed the part or not. Even the accident bike is not charged so much. And it was pathetic and worst service provided by dealership. It has passed a year for my bike and i keep my bike in best condition. I hope so whether the complain will be resolved, or i will escalate this issue in consumer forum.. My invoice no is-slinv[protected] and invoice date is 19/07/2017 my name-rajeshree prabhakar panwalkar

Ref complaint no. Ccshoc[protected].

I hv recd. Message that complaint is resolved, but when checked in service centre, i hv found out that bike was not even tested for re-occurrence of tappet noise. It has been more than a week, bike is given to service centre for repair. Service centre mechanics are not even able to resolve the problem. This noise is there in the bike since 5th day of delivery & this is the 6th time i hv given...

Dear Sir,
This is to inform you that. I am facing problem with my bike paint since when i purchase the bike on 9/11/2015 with registration no. CG 04 LB 1600.From 1st service i have complained to your dealer Indian motors, Raipur & gradually they gave warranty claim change my bike front & back mudgaurds, tool box, petrol tank, shockup pipes with in year as parts availability. After few days i am facing same problem with petrol tank paint which i send you in my prior complaint along with images. 4 months back when i complaint to the company, then your dealer take action send this complaint too to the company along with images. Today on 14/8/2017 when dealer change the tank with new tank as claimed by the company again the same paint destroyed problem is present in new tank at dealer point. Which i get detect & show the dealer. That means some problem is present in your this colour dessert strome. Kindly take this seriously, because i am complaining since my purchase. Now your saying to me kindly paint your bike & change the colour. If, company not respond to my complaint then i am going to consumer forum for this issue... Now i am not take this tank from dealer as defected one. Now i am taking my bike with old defected paint tank. Today i also complaint that there some problem in this colour. Kindly do the needful to change the colour of my bike..i dont want this colour because there major problem in this colour. I purchased this colour because i like this colour no 1 colour. But due to this problems now hate this colour. If i will not get satisfactory response then i will go to consumer forum. Kindly, do the needful as soon as possible.
Regards,
Harpreet Bhatia

Huge issues on servicing of my bike. As today I booked a service for my Classic 350 at Chandigarh service station and a time was given 12.00 o'clock. And I was told I will be free by 1.30 and I confirmed the same on reaching the service station. But it took more than 4 hours to get my bike serviced. And the attitude of the staff was not professional. Only after telling that I am so late, they gave me bike with a hurry without proper washing and cleaning.
Being a professional company, it should have happen and I am very much disheartened with this and I have given a written complaint over there but perhaps it was not a complaint register. Very bad experience.

Hi I am Sunil, My bike Number is TN-05 8076 Royal enfield electra, I bought this vehicle in November 2016, Bike has ran 5112 kms, SInce i bought this bike i was keep on getting Engine noise, I informed this in First service and they said they will clear this but i got the noise again, Again reported this is second service but they did not fix it, Then i did not wait for the service period, I straight away reported this problem as complaint, They said they will fix this but it re appeared again after driving for 10 kms continously.They keep on say they will fix it and keep the vehicle for a week and then return it, 10 days back i gave the last month i gave the vehicle again thy said they will fix it bu no go.That was the fourth time. I immediately gave the bike next day itself they said they will replace the parts as its under warranty and gave the bike after 10 days and said they changed some parts called tappet and valve and charged me 330 for Gasket and fuel. I took the vehicle after 10 days and again i got the same issue i left vehicle now and they are not ready to change replace the engine nor taking things seriously. They dont even give any receipts but each time i have to take a picture of the JOB card as a proof. I dont know what to do with thew so called service center of Royal enfield. All they do is change the oil for every service and gie the bike back to customer but do not repair the vehicle if there is a fault.Not sure whether they have professional mechanics or atleast an amateur mechanic. They are just selling oil in the name of service center. Name of the service center is HI SPEED located at purasaiwalkam near Mekala theater-600007. I need a replacement of the vehicle or engine as i am facing this issue since i bought this vehicle.Only 5000 kms old. Please do the needfull.

I bought a new classic 350 bike from royal enfield in Octoberr 2016. Now it has covered a distance of 7700 km. Today when i was riding the bike, there found some slippage in chains with sound and when checked it was found that 4 teethes of sprocket (rear side) found in broken condition. I bought this bike because of good reviews and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied

Dear sir/madam

This is to inform that my vehicle bearing chassis number me3u3s5c1gm721101 which is under warranty period rear suspension of my bike is not working properly. And same has been informed to the service engineer at hosur service station from last three services and every time i approach he told that in next service he will replace since the rear suspension is out of stock and today when i went for service he told me that the suspension is working good and it can't be changed