Royal Enfield Complaints & Reviews

I went to the royal enfield showroom to purchase a bike. But the staff is very rude and spoke in bad language. I ask them to start a bike to listen the sound of the bike but they denied my request. They said it makes noise pollution and irritation. I mean what the #? You treat ur customers like this? I[censored] don't like ur customers and you have problems with starting a bike then y u open this bloody showroom? I want to make a complaint against the royal enfield showroom staff and the owner of the showroom. They don't have manners that how to treat their customers.

Dear sir / mam,

I'm customer of royal enfield having thunderbird 500 lightening color with registration number mh 01 cb 0003.

I have serious concerns regarding the paid service.

I gave my motorcycle for servicing on 04th september 2017 after been called and sent back on 01st september 2017 due to sufficient number of vehicle already taken for servicing. Pease note my time to reach pr enterprises for servicing was 10:30 am which was pretty much fine when i called them and asked when should i come.

My motorcycle was with pr enterprises for 3 days. Every time i call for knowing when my motorcycle will get ready, i get the same answer that in 5-10 mins they will call and let me know. Not even a single call i received. I myself took the initiative and spoke to senior authority to expedite the issue and get my motorcycle repaired asap.

When i was called on 6th september to collect my motorcycle, i went to service center and saw my motorcycle was in a very dirty position lying there with no proper dusting on it after some powder was used to clean. When asked for bills breakup which was rs. 5400 against the estimate of rs. 3500 + 650, person clearly told me that he don't know anything and asked me to go where bike was serviced. Means i should pay whatever nonsense bills they ask without questioning?

Speedometer which got changed completely was not working, lighting connection problem which i specifically mentioned in job card was not attended but charged around rs. 500, oiling, greasing was not done at all, taping and fixing of wires going here and there was not done but charged.. For all these things they took another 1 hour doing time pass and only talking instead of physically attending the job but still none of the problem was resolved. I was told by mr. Govind khatri that he will send his service guy to fix the speedometer problem at my office address which in bkc. Even after sending him address details he didn't even bothered to send any one. I called him almost 15 times but none of my call was received.

Finally evening i myself went again service center to fix the problems. There i came to know that instead of thunderbird 500 speedometer, thunderbird 350 speedometer was fixed. Again it took an hour to replace the speedometer. Wherein lighting connection was not fixed by them. I was asked for rs. 850 for wire which was required to replace for which i agreed. Point is when 3 days my bike was kept for servicing that time why such problems was not attended??

Later they kept my bike outside on road where traffic movement is too much and bike cannot stand there for more time so i was asked by the service guy to take motorcycle and go since problem is solved.in this confusion i forgot to pay rs. 850 to service center for which i told i will pay online or will do paytm when i spoke to them.

In evening my motorcycle automatically got stopped while running on highway. I called pr enterprises to know the quality of servicing done and how the problem will get resolved now? Mr. Govind khatri talked to me in a very foul language and in a very unprofessional way saying that when your motorcycle stopped then you called and ran away like thief from service center without paying money. He told that he did my work. I want to know he did my work or his own job?? Such a dirty language i wasn't expecting from royal enfield's representative.

Now, please tell me who will bear the towing of motorcycle cost, repair cost, taxi fair from road side to my home, repair cost of motorcycle?? This things all happened same day when my servicing was done. Such a poor servicing without checking / cross checking the vehicle. At least whatever is written / mentioned in job card would have been attended but that work also not done. Removed paints water. Destroyed motorcycle key.

Also, request you to provide me royal enfield's account number so that i can transfer amount of rs. 850 which as mentioned above i forgot to pay at service center. I am not going to give any money to any other individual without prior receipt. As asked by pr enterprises to do paytm, i deny to do that since i don't trust these cheaters anymore.

In all my servicing since the time i have purchased motorcycle, i have faced many difficulties with service centers. No one resolved water leaking inside fuel tank problem yet. Speedometer problem got resolved after almost more than a year by chasing / taking follow-ups/ requesting like beggars. I have used my motorcycle without meter readings, without rpm, without knowing at what speed i'm driving and without knowing the time.

To entire royal enfield team, its my humble request to resolve my issue at the earliest. I went royal enfield service center to get my motorcycle repaired rather than facing more problems into it.

Hope for your sincere efforts against my concerns!!!

I am writing this complaint letter to royal enfield about a problem with my new bike royal enfield es 350 cc, a february 2017 model. I began to have trouble staying aloft a few months ago, and now its height there are so many areas where bike got rusting in only 7 months of span and even gear box is also gets stuck some times.

I believe that re is focusing on its quality because i have used so many bikes and none of them got rusting in only span of 7 months. If the paint on the metal parts or the stainless steel parts doesn’t even protect the single rain then there is a serious question of quality and i suggest you should take strict actions against it.

As a re lover i bought this bike by investing huge amount of money and i have enjoyed riding my bike and also taken good care of it, performing all recommended maintenance. But this is a serious issue hence i am raising this complaint to you for take a necessary action for repair of my bike so that i can protect it from rusting.

Prompt response for the necessary action is highly appreciated.

I had made my second service recently, in that i have registered a complaint but that was not taken care. I had proceed this complaint in two service centers (Bullmenn motors, coimbatore and sherif motors, coimbatore) but they charged the money and didn't took any measures. There's no correct response form the service people. Iam very much worried about this act. If authorised people's are like this means it's too bad and creates a bad impression on the whole company. I need immediate cure for this.
Vechile no: tn 38 cj 9992
Chassis no:me3u3s5c1he890831
Engine no :u3s5c1he055587
Model :classic 350 silver bs4

I work in bangalore and had booked tb 350 on july 27 2017 in mangalore frontline royal enfield showroom ballalbagh though it was near to my native & showroom people guaranteed for a delivery on 1st sep 2017.

I was in touch with the sales executive from the booking date and was asking about the delivery. There was no clear response. I had to put leave to get the bike. On 28th aug i had come to my house by taking leave though it was a lop considering the delivery date. Sales executive had asked me to transfer the amount before 3 days from the delivery date. I was about to do it on 28th of aug. Just before doing it i thought of calling once again to confirm about the vehicle. It was still the same answer given to me by her saying that she doesn't know when the load comes. This was the same answer given by her for the 7th time.

Immediately i told her to cancel my booking. Next day i went to the showroom and i had a chat with the manager. The manager (Yashas) doesn't know that i had booked a vehicle! Yes, that's sounds crazy. But that's the thing happened. I asked about this with the sales executive (Aishwarya) & she told me that retail manager was dealing this. I wanted to speak to him/her. Though she denied coming to the floor, my anger made her to come. And she started asking reasons. After all these she is not showing a single responsibility and she was giving some # reasons for not delivering and eve she doesn't know when the load will come.

And after all when she is talking to me she is smiling. That shows how responsible and serious she is. So i cancelled my booking with lot of frustrations. I had sold my old bike too.

All this things are done. These 3 people didn't even ask a single sorry with me though i was a customer. Great image created!

I seriously request to analyze this case and take some action on this. That retail manager (Pavithra) was the worst part of my life. I don't even know why she's working there. She's least bothered about customer. I repeat she's least bothered about customer because even i work in sales dept for a company and even i know to handle the customers. Worst retail manager ever i met in my lifetime. I am seriously telling this.

I would like to inform you that i sk. Sunny ali purchased a royal enfield classic 350 ash colour on[protected]. There were certain problems regarding the engine head and the sound was not proper. After 2 servicing they were not able to rectify it. And now after travelling only 1046 kms smoke is emitting from the exhaust pipe. Now they are refusing to rectify it. The service center are harrasing a lot and are not taking any attempt to rectify the problems.

It is just 5 months i buyed my royal enfield classic 350 and i broke with 16 teeths of my chain sprocket. The quality of parts is really bad. I need a replacement free of it. Paying these big amount for the bike and the quality we get is so cheap. These is so unfair. I am not at all satisfied with the quality royal enfield is providing me and the service of bike is not done properly.
Please royal enfield contact me very asap
Shubham yerunkar
Royal enfield classic 350
5 months done with bike
Email id:- [protected]@gmail.com
Contact no. [protected]/[protected]

*very very bad very very sad*

Bullet no. Ka 01 hk 6435

This issue is going on from last 15 days.

Again i have to your person and he was literally abusing and using very rough words.
You guys hires all gondas so they can keep abusing your customer and charges unnecessery.

This is really heights...
This is happening every time
Why should i suffer because your mistake because of your # staff and dumb and i will file police complian for this...

You guys or your staff no one is bother with post sale services and we have to keep begging to get our bullet on time with proper services but still not resolved
I want my money back which i paid for services on 12th aug at electronic city motors, singasandra bangalore

*very very bad very very sad*

Hi,
I have bought classic 350 bs4 in sheriff motors (Coimbatore, saibaba colony) on aug 4 2017 with much excitement. What i thought is, it would be a dream to ride a re but it became a nightmare for me after the day when i riding it. From day 2 the issue started to happen,
On day 2 (6 aug 2017) my headlight didnt worked, got rectified by sheriff motor service (Re authorised)
From next day (7 aug 2017) - my battery didnt got charged, due to busy commitments i delayed to reach service center one day.
But on 8 aug 2017, my bike didnt even start, which forced me to call road side assistance, it was found that it was a wiring issue (By same service center)
Ironically i did my first service at same service center where i boughtmy bike, they did something from that day my bike is stopping all of the sudden in the middle of road (For every 5 to 10 km) with no reason, what i did to work around is i open fuel tank and shake my bike a little, then it starts.
Notable mention - my rear shock absorbed has been changed in between these scenarios because i was provided with faulty one.
My vehicle reg no is tn 38 ck 1689

Team royal enfield,

from last 20 days i want to replace my bullet lock but it is not avaible at service center in jaipur, raja park.
The response from your service center is that poor i will not say anyone to purchse your bike.
Servcie center no. Is [protected]. Totally unprofessionl system of your service center.

And good part is that they are blaming that royal enfield say nahi aaeya abhi, jab aaega tabhi hoga.

Is this is your servcies?? Its better you have your bike back and refund me my money.
You are fooling your customers. As lock in not in good condition who is responsible if bychance
It get stolen???
I will post this thing today to facebook and twitter. And will write to you national heads only then you will perform your work.
It seems i have done a big mistake purchsing your bike.

Highly dissatified
Shivanhsu kapila
[protected]
Jaipur, rajasthan

Dear sir,

I have a royal enfield 2017 modal

I have face big issue my royal enfield front wheel break jam problem for raining time and bike washing time. I have spend 1 lakh 30 thousand rupees. If anthing happens then who will be responsible. I have facing this problem after fews days. Please solve this problem as soon as posiible.

Thanks :
Sukhmeet singh
[protected]

Dear team,

I visited your service branch in naraina vihar (Royal enfield) on[protected]
Invoice no: slinv[protected] and model no:800291 model name: thunderbird 350 (Rev. Red-db) their was some problem in my bike that i have to rectify and visited to your service branch and their was service adviser name: jasvinder (Service manager) he consalt me that there are some parts need to be change and refill again the parts he changed that was carburttor_bs2919, bellow cv carb & fuel pipe after that he provide my bike back to me and total payment was done rs.2839. But after the service done the same is happen again and i was not satisfied with his service and get back to him again he told me that the actual problem is different so i need to change that part of that before i change different part that was useless he was just try to selling me the parts but not understand my problem and now he is saying that again i need to change the part... This was totally disappointing from you guys are making customer fool and not understanding the basic problem and concentrating on your selling capability... I want to rectify my issue with the bike.. You people need help me out...

Regards
Satish
[protected]

R/sir,. I am neeraj. Owner of classic 350, its only 3 month old whose reg. No gj 01my5580, iam suffering jerks on front suspension and make lost of noise i had complain so many time but no one has interested to give solution i and also sufreing brake brakes making noise while driving on purchased purchased time i aslo change brake liner on 2nd services, though 3 month ago at kanavati bike commerce six road i complained to dealer, company, pmo ahmedabadt oo, however dealer, his staff my problem not solved. So my request to royal enfield please solve the problem, which i feel while riding. Neeraj [protected]

I want to convey for high authrorities of royal enfield compney. I purchesed royal enfield classic 350 from ashirvaad motors city dausa state rajasthan.
When i buy new bike there staff told me that your docouments like service book bill insurance etcwill be be send with in 2/4 days at your current adress. But after 9 days spent i did not get it. When i personally call him they misbehive. And staffs attitude is so roudly. Really i disapointed.

I purchased royal enfield classic 350 on july 29, 2017 from the bommasandra outlet. On the delivery day of the bike, they assured that i will get the vehicle registered within 15 days. Now its over a month, still they haven't moved the papers. Now they are saying it will take three months. How can i take the risk of driving with the temporary registration.

I was service my classic 500 desert strom on 21/08/2017 at vraj auto sales and service, bharuch. I was charged 2082 rs. For that service they charged 5923 rs. For spares and 719 for oil replacement. Total i paid 9098 rs. I can understand for spares and oil changed amout but why that labour charge was 2082 taken. Its too high even we service car they are also not taking that much amount of labour charge. We have no option other than that so we have to service there but they are cheated. If you remove rear wheel for change of sproket and drum then why they are taking labour amout different for both. Please resolve this issue this is too much amout for one bike service.

I am here to complain about one of your service center sony automobiles, mangolpuri. It's been three services since i was complaining about the chain sound and the start problem with kick n auto auto start. But they informed that battery got damaged and should be replaced.in the very 3rd service when i asked to change the battery they kept my bullet for 10 days n informed that battery is ok only wire problem. I suffered a lot due to starting problem and it takes them 9 months to find out that there is wire problem instead the battery. Are they charging for oil changing service charge of 1700rs?. I want my refund for last three services. Kindly guide me and look after this matter. Manager mr. Abhay said do whatever you wanna do. So let me know.

Dear sir, i bought a new classic 350 bike from electronic city royal enfield in apr 2016. Now it has covered a distance of 9000 km. On 23rd aug 2017 i gave my bike for service in electronic city motors, hosur road, bangalore. I got a call from service centre that i have to change my sprocket because its 10 teeths are broken.. I bought this bike for rs 1, 55, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is ka-52 es 8328.
Please do the needful. Regards, mirza electronic city phase-1, p. O., bangalore - 560100

Do not buy bike ftom lambaenterprise ltd. But if you have done the mistake then never go to its sercice station delhi as it will be nightmare. I gave my bike for service after getting many calls from the company and got the appointment for 19th august at 1.40pm. I went there and gave the bike and time of delivery was 4.30pm bu at 3.15pm my bike was still on road. After making reuests it was taken for service and it was given to me at 7pm without any test drive. It was wet and water was dripping out. Anyhow i put the key in bike and tried to start but it did not. The so called manager bhaumik dhingra started arguing with me that it will take 2 minutes to get it start. To my surprise it wont and it was taken again and one one person tried so many times by self start button. But it wont then i called royal enfield mr. Deepak he gave me the number of md of the company i called him and explained my problem and he talked to the manager and aasured me that it would be done but it could not. The manager started talking to me rudely by saying 'do whatever you want to do' and went to his cabin. I am afraid my parts might have been replaced.

I have purchased my royal enfield bullet 350 standard from heighten automotives pvt. Ltd. (Auth. Main dealer) 14/5, main mathura road nh2 opp. Mewla maharjpur metro station near srs bussiness tower faridabad haryana 121003.
On dated 18 november 2016 but still i did not get my rc for vehical no. Hr 51 bn 7030.
I asked to dealer for rc many times but they always says after 2 to 3 days please solve this issue as soon as possible.

Thanks and regards
Hukam singh
[protected]