Royal Enfield Complaints & Reviews

The booking of my royal enfield Classic 350cc was done on 15 July 2017. The company branch promised me to deliver it by 45 to 60days from the date of booking.. It's been more than 60 days now.. Even after complaining a lot to the chandra motors branch they are not doing anything.. They say it's the delay from the company.. I need my bike as soon as possible

Serice quality is very very bad, they corrupted the battery, and charged for engine oil which was not poured. I have paid 950 rs to refilled again within 20 days, so i paid twice for engine oil, and they spoiled the engine oil bottom screw so the engine oil is continuously leaking. This the the worst service center in bangalore: i am talking about royal enfield service center mahadevpura, bangalore

I have purchased royal enfield classic 350 from teknik motors iblur in september 2014. I have maintained and serviced carefully. Recently i have found chassis crack near side stand. Normal issues are ok but chassis crack is big problem. I want royal enfield to fix this issue.

Such quality issues which are not expected, iam really disappointed with quality. Hope royal enfield rectify this issue.

I have done my bike service as on 14/09/2017 at agra royals-service store.
My bike engine no is u3s5c0ha223331. Model no. Classic 350 ash. This service invoice no. Is slinv[protected].

After service when i am on the way i realized that bike engine sound very changed as before. So i checked in engine mirror and i found that engine oil is missing. My bike engine is fully damaged. So i am not satisfied and very frustated with royal enfield bike.

I call in your agra service centre and i have not get any satisfactory answer.
I am very mentally frustrated.

Kindly help me otherwise i will go to consumer forum and i have no responsibilty after that.

Awaiting your positive response

Gopal das singhal
Balkeshwar agra
Mob. No. 91+ [protected]

— forwarded message —
From: saurabh gupta
Date: fri, sep 15, 2017 at 2:42 pm
Subject: complaint against m/s aruna motors - bistupur-jamshedpur
To: [protected]@gmail.com, [protected]@gmail.com, [protected]@royalenfield.com

Dtd: 15.09.17

To,

Mr. Jaynendra kumar jyoti
M/s aruna motors - bistupur
Jamshedpur – jharkhand

Cc: royal enfield customer care support


Complaint : classic 350 (Chestnut) purchased on 11th jun-17 from m/s aruna motors-jamshedpur but but so far registration is not received even after full payment on purchasing date as well as rigorous follow up with m/s aruna motors owner & their staff by rigorous calls & visiting their showroom no. Of times.

It is regret to mention here that after purchasing a classic 350 (Chestnut) from m/s aruna motors on 11th jun-17, i have been rigorously following aruna motors as well as their showroom staff for registration of the same. The follow up is done with no. Of calls as well as personal visits at showroom but so far no response has been received. Most of the times the calls are unanswered. Now their showroom is closed since 9th sep-17 & neither mr. Jaynendra kumar jyoti (Owner: mob no.: [protected] & [protected]) nor their staff (Mr. Jahgir alam & other staff: [protected], [protected], [protected]) are responding over phone.

My classic 350 (Chestnut) detail is as below: (Enclosed also)

Engine no.: u3s5c1he523045 & chasis no.: me3u3s5cihe889368

Total amount given to m/s aruna motors. This is the full amount against classic 350 (Chestnut) + insurance + registration

16th/ 17th mar-17 : rs 5000 through sbi debit card
01.06.17 : rs 60000 cheque no.: 503759 (Sbi)
01.06.17 : rs 40000 cash
06.06.17 : rs 43439 cheque no.: 402438 (Sbi)
Total paid amount : rs 148439

Earlier also after booking of vehicle on 16th/17th mar-17, a very casual & poor service response has been experienced with aruna motors as they never informed me the time to get the expected delivery time of vehicle even i never got a call from them. I was rigorously following to get my vehicle. Eventually i visited there no. Of times.

Here it is the request to m/s aruna motors owner through royal enfield customer support to provide me my registration at earliest as i am unable to move by vehicle without its no. Which is mandatory even i have expensed a lot around rs 8000/- so far on auto fare to move my office to & fro charges & it is still going on @ rs 500 to 800 per day.

Cc: royal enfield customer support: pl help & provide your support as i am hopeless & entirely dissatisfied. My other colleagues are also interested for royal enfield bike but in this world of mouth situation, the response may be understood by a reputed company like royal enfield.

- a sincere & dissatisfied customer & being royal enfield customer expecting a favourable response

Saurabh gupta

Dear enfield,
Please solve the problem on priority because i have to join my office from monday but problem is not resolved by asco motors after asking them they answered me that technicians on training so what can i do then i need solution if your authorised service centres are not sufficient to solve the problems, so it is a request from my side do not need them to be open.
I just want the solution.

Dl1sab1745
Lalit chaudhary

Hi, i bought a new classic 350 bike from royal enfield in oct 2015, in this two years i have spend almost 25 to 30k for new parts.
Quality of all part provided by royal enfield is very bad, 3 times i had changed chain sprocket in this 2 years and service centre labour charges and part charges also high. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this.

Royal enfield you should improve of part quality.

"royal enfield" only brand name is remaining now.

Hello sir i m ajit yusuf shaikh i have purchased royal enfield classic 350 from jay motors baramati, on 12th sep. From booking to till date i have got very bad experience about service, they behave like they don't have need of customer, and seles person salunke can't give any response to our quries and give worst service.
On the delivery day also give bad experience whole day i m in confusion about should i got the delivery or not. They can't give any idea about that. At the movement of delivery bick is changed. Reason can't share with us
Over all experience of purchase of bick is worst. I m not reffer this showroom to any other to purchase such good bick because of only bad worst service

Plz give attention on it

Hi,

I'm kiran from hyderabad i gave my bike to go green motors india pvt ltd service centre on monday i. E.., 11/09/2017 and the estimated delivery was on 12/09/2017 but till now they haven't done my bike servicing it's been 4 days and also they are unable to give eta. Please esclate it to the higher management and get it done..

Fyi: the servicing quality over there is worst

Thankyou

Dear sir. On 12.09.2017 i have given my bike (As 01 bk 6902) at around 2pm for normal check up (Brake shoe change) but as per job card slip it was given committed to deliver at 12 am (13.09.2017) but very sorry to say that it delivered at 6pm. Which made me unsatisfactory. And made me unhappy.

Anticipated with reverted.

Dhrubajit mazumdar
[protected]...

Dear sir,

This is to bring to your kind notice, my problem is continuing from the first service of my byke ie; in march '2017 still today service engineers are making false commitments and some engineers contact numbers and they are not bother to look into the matter. As provided, i have contacted on of their service manager mr. Mani prabhat, he assured to sort my problem. But even today, he also not bothered to solve

Now i think i have wasted my valuable money for purchase of royal enfield byke.

Regards.
Suresh kumar
[protected]
[protected]

Dear team,

I have purchased royal enfield classic 350 in aug 2016 and have done 6500 kms. I have done all services on time. It is single hand driving with utmost care and concern. My vehicle developed pick up issue last month and when i showed the vehicle to royal enfield authorized service centre at whitefield, they said, there is no issue with regard to clutch plates and adjusted the clutch lever saying it was tight. There was no problem fro few weeks and again vehicle developed the pick up issue. I took it an other auhorized service centre i. E. Sai ram autocraft and they said that clutch assembly need to be replaced.

My vehicle is just 1 year old with 6500 kms done. How is it possible to lose the clutch assembly. I have driven two wheeler for decades and never used to get this issue at all. Sai ram autocraft have replaced the new clutch assembly set and charged me 3150/- in addition to all other regular charges of inr 2990/- (Total 6140)/- dated 09-09-17. Invoice no. Slinv[protected].

In view of the above, i humbly request the concerned team to let me know, how come the clutch assembly gets damaged within 1 year when the vehicle is rode with care and concern. If this is the case, do i need to replace the clutch assembly frequently? Or the vehicle come with the damaged clutch assembly initially? If the vehicle has come with the defective clutch assembly, request you to refund the clutch assembly charges billed to me.

I feel terribly upset with regard to the above incident. Hence request you investigate and revert on the above issue.

I have purchased a royal enfield classic 350 black bs iv from hsr services, lalbagh, bangalore on 30 june 2017 (Date as per invoice but the delivery was taken on 27 jul 2017).

Following are the vehicle identification details:

Reg. No: ka 05 kd 0083
Chassis number: me3u3s5c1hf149904
Engine number:u3s5c0hf356034

When the vehicle was bought, one of the nuts of the back rest bar was not fixed, the headlight was faulty in assembly, key set (Ignition) was faulty and the 3m sticker on the tank was also full of bubbles. This was partially rectified after several visits.

The first service of the vehicle was done on 18 aug 2017 at the kanakapura road service center of hsr services via job card number rjc[protected]. Due to the ignition switch problems the key set of the vehicle was replaced. Following the first service the issues with the engine of the vehicle started popping up.

There was an unbearable noise in the engine and the vehicle use to jump while trying to move in 1st gear during cold start with thick white smoke. After a brief conversation with mr. Mithun of hsr services, lalbagh, the vehicle was sent for repair at the lalbagh work station on 06 sep 2017 where the noise of the engine was rectified. The engine valve setting was done and cam wheel adjustment was done with some additional repairs in the engine head (Job card number rjc[protected].

Today again, there is a white smoke coming out of the engine for some reason, oil leakage is also seen in the silencer and engine head. The vehicle has been taken to the lalbagh workshop again (08 sep 2017). I have attached the necessary documents for your reference.

With all these issues the complete vehicle has one or the other problem since purchase. As a customer i have been going through a very bad mental agony since the vehicle purchase. As a representative from the dealership, mr. Mithun is trying to resolve as much issues as possible but, one or the other issue is popping up day by day.

Hence, i request you to issue me a new vehicle in this regard, as this vehicle is completely faulty with one or the other issues. I would like to hear from you in 24 hours regarding this issue, else i will think of legal procedures to get a new vehicle in place of this faulty one by monday (11 sep 2017).

In fact i have to visit the workshop today as well due to some increased noise in the engine.

Please note that the oil seal was faulty last week and was replaced.

Front & back wheel rusty in 11 days. Also front shoulder road & back shocker spring rusty. Some engine parts & some deliver parts are rusty. I have purchase bike 28/8/2017 then first service given 8/9/2017. After service see rusty all areas i have also written complaint to my job card i have purchase bike jmd automobile & service also for this company but no good response.
Pls change all parts

[protected]

I have classic 350 and completed 9200kms.
I completed all free services correctly in near showroom and mainatined well,
The chain set is completely broken and they have no tooths
Why this happened?
I newly purchased bike 16 months before.
I drive carefully and very much how ever the chain pocket broked
Please me a solution about these

We booked our classic 350 (Black) on july 27 and payed rs 5500, the manager told that my vehicle will deliver the vehicle before onam festival (September 3). At that day we reach that dealer shop he forced to pay the down payment and we payed the amount correctly and told the vehicle will deliver after the onam celebration or surely deliver the vehicle on september 8, we called the manager contact number and he put the phone switched off.. Now the phone is switched off about 3 day, they never contact me for any information and delivery reports. They doesn't attend my call.. Please take immediate action against this cheating of yamuna agencies adoor (Pathanamthitta district) kerala

Thank you

This is the 4th time i am facing issue in my bike, due to sudden issue with the fuse. I have been to service centre multiple time but the issue still persist. Also there was the oil leakage issue in bike as per the mechanic rubber valve was missing.
How come the valve was missing in a new bike i purchased in feb 2017.

Look into this issue. Else i have my relative working in eicher and i will manage to get the ombudsperson email id.

Thanks,
Avani bhushan

I ride only 6800km on my royal enfield classic 350 brought on 31 april 2016 with
Price of 1.5 lakh and now about 10 teeths of rear wheel sprocket are broken today whend i was travelling in night., it's very terrifying experience... Very low quality products are providing the very branded and big brand royal enfield... Totally unsatisfied with the product

I have bought thunderbird 350 from sonia motors, thane maharashtrian during jan 2017. The foot gaurd supplied by the dealer is of a very low cheap quality and with just few rains the whole gaurd got rusted, and when asked about this the dealer says he does not warranty it. He has charged around 1500 for the gaurd as a accessory which would not cost more than 600/- outside. What is the point in buying with authorised dealer. Attaching he pictures of the foot gaurd for reference. Request to resolve this.

Regards,
Kalyana vemaraju
Mob no [protected]
Vehicle no mh 04 hv 1766
Model thunderbird 350
Dealer - sonia motors, thane, maharashtra.

Dear sir
I had purchased royal enfield thunderbird bike on 2014 at peelamedu branch coimbatore, while after taking delivery within a couple of days i found lots of problems in my bike for example the chain was not properly installed the some of screws were missing at that time, wrong key issued, key lock broken, speedo meter not working, itself i made complaint to the branch service manager in written and after they rectified that problem.
Recently on july 2017 i left my bike to full bike service at peelamedu branch coimbatore at that mentioned that bike is not properly starting so kindly check all the issues. After taking delivery from service i was not satisfied with service.
Last 6th of september 2017 while i wàs driving my bike my fellow drivers near by me noticed me that smoke is coming from battery side immediately i stopped my bike and open the side door of battery i was shocked to it was burning near battery and near to petrol tank tube and 5 to 6 people helped to put of fire. It was very dangerous to my life immediately i towed my bike to peelamedu branch service station coimbatore but there wasn't anybody so i visited on morning of 7th of september i spoken to the branch manager but they casually told that it will not happen we shall see to it.
If they have properly service the the bike last time i will not faced this problem.
My life was in line who is responsible for it i need immediate action and responses to it.