Royal Enfield Complaints & Reviews

Huge issues on servicing of my bike. As today I booked a service for my Classic 350 at Chandigarh service station and a time was given 12.00 o'clock. And I was told I will be free by 1.30 and I confirmed the same on reaching the service station. But it took more than 4 hours to get my bike serviced. And the attitude of the staff was not professional. Only after telling that I am so late, they gave me bike with a hurry without proper washing and cleaning.
Being a professional company, it should have happen and I am very much disheartened with this and I have given a written complaint over there but perhaps it was not a complaint register. Very bad experience.

Hi I am Sunil, My bike Number is TN-05 8076 Royal enfield electra, I bought this vehicle in November 2016, Bike has ran 5112 kms, SInce i bought this bike i was keep on getting Engine noise, I informed this in First service and they said they will clear this but i got the noise again, Again reported this is second service but they did not fix it, Then i did not wait for the service period, I straight away reported this problem as complaint, They said they will fix this but it re appeared again after driving for 10 kms continously.They keep on say they will fix it and keep the vehicle for a week and then return it, 10 days back i gave the last month i gave the vehicle again thy said they will fix it bu no go.That was the fourth time. I immediately gave the bike next day itself they said they will replace the parts as its under warranty and gave the bike after 10 days and said they changed some parts called tappet and valve and charged me 330 for Gasket and fuel. I took the vehicle after 10 days and again i got the same issue i left vehicle now and they are not ready to change replace the engine nor taking things seriously. They dont even give any receipts but each time i have to take a picture of the JOB card as a proof. I dont know what to do with thew so called service center of Royal enfield. All they do is change the oil for every service and gie the bike back to customer but do not repair the vehicle if there is a fault.Not sure whether they have professional mechanics or atleast an amateur mechanic. They are just selling oil in the name of service center. Name of the service center is HI SPEED located at purasaiwalkam near Mekala theater-600007. I need a replacement of the vehicle or engine as i am facing this issue since i bought this vehicle.Only 5000 kms old. Please do the needfull.

I bought a new classic 350 bike from royal enfield in Octoberr 2016. Now it has covered a distance of 7700 km. Today when i was riding the bike, there found some slippage in chains with sound and when checked it was found that 4 teethes of sprocket (rear side) found in broken condition. I bought this bike because of good reviews and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied

Dear sir/madam

This is to inform that my vehicle bearing chassis number me3u3s5c1gm721101 which is under warranty period rear suspension of my bike is not working properly. And same has been informed to the service engineer at hosur service station from last three services and every time i approach he told that in next service he will replace since the rear suspension is out of stock and today when i went for service he told me that the suspension is working good and it can't be changed

Recently i had purchased a royal enfield thunderbird 350 motorcycle on 10 july 2017 and got many defects in the bike since 1 st day. I have complained many times to my authorised dealer about my complaints but i didn't get proper service.
On day 1 meter and lights are not active

On same day i have literally kicked bike nealy of 50 times to start it. I called to service station but not got a proper solution.

On day 2 when i went to petrol pump and as i opened petrol tank lock the cap pushed itsel[censored]p forcefully. Then i realized the problem of air lock and i again called to service station they replied just it's not big problem. It's very embarrassing to when you kicking new showroom bike for half an hour on road, it's really not a big problem???

Later on some day someone asked me about headlight why not working. I shocked because on service station they gave me vehicle in same condition and no one told that one light is not working. Today when i asked them about this they said again ok let's change it...

Self button is also not working properly.
Also suffered from battery discharging..

After getting fed up from the service of pooja motors dombivli mumbai i am complaining. First of all the mechanics over here are of no use. They don't know about the mechanism.
After purchasing royal enfield. I came at pooja motors for service this stupids over here had blocked the air from the air filter because of this the air was passing from the gasket and there was oil leakage from the gasket due to their mistake i have given them my bike for almost one month to solve this problem but they were not able to solve this. Anyhow they came to know that pipe was blocked in the air filter because of which oil was getting leaked from the gasket. For this they had opened the gasket several time. If in future if there will be any problem in the engine because of their stupidity who is going to bear that?
After that i have again given my bike for service in the evening they called me up saying sir your bike is serviced come and take it but after going their my bike was not serviced. Many a times these has happened to me. The guys over here are crazy, they had harassed me a lot.
And height is for rsa also they had charged me.
Useless service centre. They are spoiling the name of royal enfield brand.

This is very embers sing for royal enfield company i suffered lot of problem in my new royal enfield (Mp04-qh-4149). I went to service centre of royal enfield but manager says that we are mail to company for regarding the complaint and you are also complaint in [protected]@royalenfield.com but still the complaint of my bike not resolve. I am suffered so much problem for that.

I serviced my royal enfield thunderbird from arti automobiles dhanbad jharkhand jharia road dhansar...
I had paid for full engine oil but when i chaked after coming from service centre the mobile level was half... They filld just 1.2 litr mobile instid of 2.5 litre...
Plese take action againest it..
All machanics and stufs are thif
I need my fresh engine back which they destoyed for some mony...

On 1st august, 2017 my uncle was riding a brand new royal enfield electra 350 (Purchased just 4 months back) from dehradun to rishikesh. Due to heavy rains in that area he just got disbalanced and got slipped off the bike approx 3 meters away.
Before he could recollect his consious and get back on bike he saw the bike was already on flames. Within very little time the bike got burnt into ashes and my uncle could do nothing about it. I fail to understand how slipping over a pothole could set the bike ablaze.
This incident has put up a serious question on the safety of royal enfield riders/lovers and fans.
Plz fix this issue as soon as possible as the incident could have been more worst.

The booking of my royal enfield desert storm 500cc was done on 1st february 2017. The company branch promised me to deliver it by 45 days from the date of booking.. It's been more than 4 months now.. Even after complaining a lot to the puttur branch they are not doing anything.. They say it's the delay from the company.. I need my bike as soon as possible.. People who have booked the bike after me in other branches have got theirs.. Don't promise things i[censored] can't fulfill them.. Thank you.

Dear sir,
I dnyaneshwar raosaheb dome booked classic 350 on jan.2016 at your dealer karachiwala automobiles, shrirampur. But they were unable to give me bike in time or my requested time. So, before 2months i had submitted request for cancellation of my booking to them. Concern told me that, your request initiated will give you cheque after 15days but till date i have not received refund of rs.5000.00 from them. I have continueosly following to them but every time they are giving me different excuses like cheque are ready but owner not present for sign, send your account details. Please kindly requesting to look in to the matter and help to get my refund at earliest. Regards,
Dnyaneshwar raosaheb dome

Worst services ever i have got standard 500cc just one month back and its now not even starting i think its a manufacturing defect because after 2 times of battery charging battery is going dead again and again nobody is helping and they are just saying you have to call to the workshop people they will give you onsite assistance and workshop people giving some other number which is toll free and toll free people saying they are not getting my details so they cant help me.. Is that the services royal enfield providing to their customers after spending 2 lakh and 4 months of waiting i have bought it from okhla phase 2 f26/4. My bike number is dl3s ds4569

We bought our dream bike royal enfield with full of joy and happiness, when i ride the bike all my happiness gone. I had a very bad experience. A lot of noise has coming from the bike and front desk, clutch cable is too hard to handle, accelerated is hard to operate and suspension problem is also there. We told everything in the first service itself.
In first service they charged me a high amount, they did only water wash and oil fillings, nothing more than that. Worst service no trained machanics, not giving proper respons to the customer. They not even ready to listen the customer query, problem and issues.
We were mentioned the above problem in the first service itself but no use.
Why should i buy a new bike with a so much of complaint with it. They are not fixing the problem. Not even giving respect to the customer.
Service people didn't give bike till i paid my bill. After billing they become deaf.
In service centre they told us that these bikes are coming with a problem in delivery itself.
Why such a in capable people are there in your big industry to sell the defective piece.
We need solutions for our problem or a problem free new bike.
Respond me very soon
My email id shobana. [protected]@gmail.com

Worst servicing experience. Billing amount is very high as calculated or compare to other local service. Chain cover rs.68 & the fitting labor charge was rs. 85. Almost rs.650 for engine oil change. A lot of noise from bike while in 60 to 80 speed, but the engineer said it is the common thing for all bikes. Oil leakage problem from engine is only a normal thing for them.
I have a thunderbird 350 & this is the failure concept from royal enfield.
I suggest dont buy re. Go for any other brand like honda, benelle, bmw, or hero or tvs.

I have pre booked a thunderbird black edition in the month of may and i have not received any confirmation that they will deliver the bike to me. I am still waiting for proper response from the concerned showroom which is in virugambakkam, chennai, near megamart shop.

The sales rep are pathetic, they do not care about the delay of the delivery and telling reasons. Will royal enfield look into the issue. Below are the concerned person phone numbers.

-[protected], [protected]

Respected sir / madam,
This is regarding the service amc that i just took at voyage motors service station at kandivali, mumbai for my bike no. Mh 47 j 7004. So it was my first paid service after 1 year of my bike for which i took a new amc for rs. 3300 and on 30th july i gave my bike around 10:30 am for the service where the executive told me that there were some problems including my back wheel bearing. After which i denied him for taking up the bearing work & in the evening when i reached to collect my bike after calling them up at 5:45 pm and asking them if my bike is ready they told that my bike is in washing and that it would be ready in next 15 mins.
But then when i reached at 6:15 my bike was neither ready to be collected nor it was washed, there were several work pending and the next thing you know is to head to the billing counter where mr. Shashank took atleast 15-20mins to complete the bill of a single customer and the crowd so expanded that it took 1 hour for the billing & after i made the billing i was expecting my bike to be ready by then, but it wasn't and when asked it was still in washing at 7:15.
So after when the bike came from the washing i took a look at it having dust in several parts of it body and oil too, also the air filter wasn't properly fitted and it pipe was not clipped. So i myself cleaned some of them and showed them to the service manager mr. Madhukar thorat who was completely chilled after saying him the whole situation and told to wash it again.
Like these guys have no responsibility or whatsoever, when asked people to wash the things up everyone was either rushing to go home or were least bothered about the situation and not for this particular time i have faced the same kind of situation three months ago.
And then i had to wait 2 and a half hour at the service station itself with still some of the oil stains on my bike. For that not me but every one of the 5 customers were totally unhappy with the things in the management going over there because these guys are least bothered about any major expenses that are levy on us.
Also i would like to say that royal en field classic has some of the worst parts ever, people are facing several issue regarding rusting of tank, wheel bearing, chain pocket, break liners, lights, etc withing one year of their purchases, is this what we get after spending 1.5 lakh rupees on such a thing.
Therefore i would really like if your management at the following service station would be change or either responsible for the things they take over.

Regards,

Harshil dodia

I am from sonipat haryana i complainting about hayden motors. Before 15/20 days am complaint about my bullet in service station that my bike suddenly off on crossing road it don't work properly services manager don't take it seriously and again problem repeated with me. They don't know how to talk with consumer. Every service of my bullet and every work in done in royal enfield agency even they don't solve my problem and my bullet is only 14 month old. Bullet no. Hr 10aa9206. Sir request to you take my problem seriously if any ancient with me in future only hayden motors responsible.

Recently i had purchased a royal enfield classic 350 motorcycle and got many defects in the bike as the engine makes an unbearable voice and the back wheel is not strait and the alignment is already out i have complained many times to my authorised dealer and the serive centre nut they aren't responding well and i am un satisfied with the services i'll be complaining to the higher authorities if no strict action is taken this time.

This is the only registered service center in gurgaon and rhe service is really pathetic, the service quality is not up to mark and people never take calls.
We have no option to go anyplace else in gurgaon.
Ive left my bike last week for insurance claim and since then there is no update from the center.
No body takes the calls, the showroom also picks the landline and disconnects the call.
Pls take this on priority and i assure you the same feedback from all users.
Plsdont let them spoil the brand-name!!

Hi,

I am very depressed with provided services they have. This is my classic 350 second service and it's not started. I called over road side assist they request with my service agency brown automobile. This is contact number of the agency: [protected]
And i purchase bike from brown automobile this is my punit dealer no. [protected].

Please call them and discuss what they want from their customer, most of time i tried to call them they are not picking call and they worker talk very rude manner.

I want proper working bike or want my money back.