Royal Enfield Complaints & Reviews

Recently i had purchased a royal enfield thunderbird 350 motorcycle on 10 july 2017 and got many defects in the bike since 1 st day. I have complained many times to my authorised dealer about my complaints but i didn't get proper service.
On day 1 meter and lights are not active

On same day i have literally kicked bike nealy of 50 times to start it. I called to service station but not got a proper solution.

On day 2 when i went to petrol pump and as i opened petrol tank lock the cap pushed itsel[censored]p forcefully. Then i realized the problem of air lock and i again called to service station they replied just it's not big problem. It's very embarrassing to when you kicking new showroom bike for half an hour on road, it's really not a big problem???

Later on some day someone asked me about headlight why not working. I shocked because on service station they gave me vehicle in same condition and no one told that one light is not working. Today when i asked them about this they said again ok let's change it...

Self button is also not working properly.
Also suffered from battery discharging..

After getting fed up from the service of pooja motors dombivli mumbai i am complaining. First of all the mechanics over here are of no use. They don't know about the mechanism.
After purchasing royal enfield. I came at pooja motors for service this stupids over here had blocked the air from the air filter because of this the air was passing from the gasket and there was oil leakage from the gasket due to their mistake i have given them my bike for almost one month to solve this problem but they were not able to solve this. Anyhow they came to know that pipe was blocked in the air filter because of which oil was getting leaked from the gasket. For this they had opened the gasket several time. If in future if there will be any problem in the engine because of their stupidity who is going to bear that?
After that i have again given my bike for service in the evening they called me up saying sir your bike is serviced come and take it but after going their my bike was not serviced. Many a times these has happened to me. The guys over here are crazy, they had harassed me a lot.
And height is for rsa also they had charged me.
Useless service centre. They are spoiling the name of royal enfield brand.

This is very embers sing for royal enfield company i suffered lot of problem in my new royal enfield (Mp04-qh-4149). I went to service centre of royal enfield but manager says that we are mail to company for regarding the complaint and you are also complaint in [protected]@royalenfield.com but still the complaint of my bike not resolve. I am suffered so much problem for that.

I serviced my royal enfield thunderbird from arti automobiles dhanbad jharkhand jharia road dhansar...
I had paid for full engine oil but when i chaked after coming from service centre the mobile level was half... They filld just 1.2 litr mobile instid of 2.5 litre...
Plese take action againest it..
All machanics and stufs are thif
I need my fresh engine back which they destoyed for some mony...

On 1st august, 2017 my uncle was riding a brand new royal enfield electra 350 (Purchased just 4 months back) from dehradun to rishikesh. Due to heavy rains in that area he just got disbalanced and got slipped off the bike approx 3 meters away.
Before he could recollect his consious and get back on bike he saw the bike was already on flames. Within very little time the bike got burnt into ashes and my uncle could do nothing about it. I fail to understand how slipping over a pothole could set the bike ablaze.
This incident has put up a serious question on the safety of royal enfield riders/lovers and fans.
Plz fix this issue as soon as possible as the incident could have been more worst.

The booking of my royal enfield desert storm 500cc was done on 1st february 2017. The company branch promised me to deliver it by 45 days from the date of booking.. It's been more than 4 months now.. Even after complaining a lot to the puttur branch they are not doing anything.. They say it's the delay from the company.. I need my bike as soon as possible.. People who have booked the bike after me in other branches have got theirs.. Don't promise things i[censored] can't fulfill them.. Thank you.

Dear sir,
I dnyaneshwar raosaheb dome booked classic 350 on jan.2016 at your dealer karachiwala automobiles, shrirampur. But they were unable to give me bike in time or my requested time. So, before 2months i had submitted request for cancellation of my booking to them. Concern told me that, your request initiated will give you cheque after 15days but till date i have not received refund of rs.5000.00 from them. I have continueosly following to them but every time they are giving me different excuses like cheque are ready but owner not present for sign, send your account details. Please kindly requesting to look in to the matter and help to get my refund at earliest. Regards,
Dnyaneshwar raosaheb dome

Worst services ever i have got standard 500cc just one month back and its now not even starting i think its a manufacturing defect because after 2 times of battery charging battery is going dead again and again nobody is helping and they are just saying you have to call to the workshop people they will give you onsite assistance and workshop people giving some other number which is toll free and toll free people saying they are not getting my details so they cant help me.. Is that the services royal enfield providing to their customers after spending 2 lakh and 4 months of waiting i have bought it from okhla phase 2 f26/4. My bike number is dl3s ds4569

We bought our dream bike royal enfield with full of joy and happiness, when i ride the bike all my happiness gone. I had a very bad experience. A lot of noise has coming from the bike and front desk, clutch cable is too hard to handle, accelerated is hard to operate and suspension problem is also there. We told everything in the first service itself.
In first service they charged me a high amount, they did only water wash and oil fillings, nothing more than that. Worst service no trained machanics, not giving proper respons to the customer. They not even ready to listen the customer query, problem and issues.
We were mentioned the above problem in the first service itself but no use.
Why should i buy a new bike with a so much of complaint with it. They are not fixing the problem. Not even giving respect to the customer.
Service people didn't give bike till i paid my bill. After billing they become deaf.
In service centre they told us that these bikes are coming with a problem in delivery itself.
Why such a in capable people are there in your big industry to sell the defective piece.
We need solutions for our problem or a problem free new bike.
Respond me very soon
My email id shobana. [protected]@gmail.com

Worst servicing experience. Billing amount is very high as calculated or compare to other local service. Chain cover rs.68 & the fitting labor charge was rs. 85. Almost rs.650 for engine oil change. A lot of noise from bike while in 60 to 80 speed, but the engineer said it is the common thing for all bikes. Oil leakage problem from engine is only a normal thing for them.
I have a thunderbird 350 & this is the failure concept from royal enfield.
I suggest dont buy re. Go for any other brand like honda, benelle, bmw, or hero or tvs.

I have pre booked a thunderbird black edition in the month of may and i have not received any confirmation that they will deliver the bike to me. I am still waiting for proper response from the concerned showroom which is in virugambakkam, chennai, near megamart shop.

The sales rep are pathetic, they do not care about the delay of the delivery and telling reasons. Will royal enfield look into the issue. Below are the concerned person phone numbers.

-[protected], [protected]

Respected sir / madam,
This is regarding the service amc that i just took at voyage motors service station at kandivali, mumbai for my bike no. Mh 47 j 7004. So it was my first paid service after 1 year of my bike for which i took a new amc for rs. 3300 and on 30th july i gave my bike around 10:30 am for the service where the executive told me that there were some problems including my back wheel bearing. After which i denied him for taking up the bearing work & in the evening when i reached to collect my bike after calling them up at 5:45 pm and asking them if my bike is ready they told that my bike is in washing and that it would be ready in next 15 mins.
But then when i reached at 6:15 my bike was neither ready to be collected nor it was washed, there were several work pending and the next thing you know is to head to the billing counter where mr. Shashank took atleast 15-20mins to complete the bill of a single customer and the crowd so expanded that it took 1 hour for the billing & after i made the billing i was expecting my bike to be ready by then, but it wasn't and when asked it was still in washing at 7:15.
So after when the bike came from the washing i took a look at it having dust in several parts of it body and oil too, also the air filter wasn't properly fitted and it pipe was not clipped. So i myself cleaned some of them and showed them to the service manager mr. Madhukar thorat who was completely chilled after saying him the whole situation and told to wash it again.
Like these guys have no responsibility or whatsoever, when asked people to wash the things up everyone was either rushing to go home or were least bothered about the situation and not for this particular time i have faced the same kind of situation three months ago.
And then i had to wait 2 and a half hour at the service station itself with still some of the oil stains on my bike. For that not me but every one of the 5 customers were totally unhappy with the things in the management going over there because these guys are least bothered about any major expenses that are levy on us.
Also i would like to say that royal en field classic has some of the worst parts ever, people are facing several issue regarding rusting of tank, wheel bearing, chain pocket, break liners, lights, etc withing one year of their purchases, is this what we get after spending 1.5 lakh rupees on such a thing.
Therefore i would really like if your management at the following service station would be change or either responsible for the things they take over.

Regards,

Harshil dodia

I am from sonipat haryana i complainting about hayden motors. Before 15/20 days am complaint about my bullet in service station that my bike suddenly off on crossing road it don't work properly services manager don't take it seriously and again problem repeated with me. They don't know how to talk with consumer. Every service of my bullet and every work in done in royal enfield agency even they don't solve my problem and my bullet is only 14 month old. Bullet no. Hr 10aa9206. Sir request to you take my problem seriously if any ancient with me in future only hayden motors responsible.

Recently i had purchased a royal enfield classic 350 motorcycle and got many defects in the bike as the engine makes an unbearable voice and the back wheel is not strait and the alignment is already out i have complained many times to my authorised dealer and the serive centre nut they aren't responding well and i am un satisfied with the services i'll be complaining to the higher authorities if no strict action is taken this time.

This is the only registered service center in gurgaon and rhe service is really pathetic, the service quality is not up to mark and people never take calls.
We have no option to go anyplace else in gurgaon.
Ive left my bike last week for insurance claim and since then there is no update from the center.
No body takes the calls, the showroom also picks the landline and disconnects the call.
Pls take this on priority and i assure you the same feedback from all users.
Plsdont let them spoil the brand-name!!

Hi,

I am very depressed with provided services they have. This is my classic 350 second service and it's not started. I called over road side assist they request with my service agency brown automobile. This is contact number of the agency: [protected]
And i purchase bike from brown automobile this is my punit dealer no. [protected].

Please call them and discuss what they want from their customer, most of time i tried to call them they are not picking call and they worker talk very rude manner.

I want proper working bike or want my money back.

I bought royal enfield himalayan in august 2016. Since then the bike is giving me serious issues of engine noise. I had to visit the service center every month for the same issue. Also there is an issue with the gear box. The bike automatically gets out of gear while shifting gears. Also there is serious issue of oil leakage from the engine. Play occurs in the handle after every 2 weeks. Really frustrated with the bike. The clutch is very tight to operate.

I had done the regular servicing of my royal enfield thunderbird on 21.07.2017, and found some noise issue after a day.then they promised me to repair it with no cost as i have already paid 1500 approx for the servicing.after 2 days of submission of my bike, they showed some duplicate bill and charged me 1855 rs again for the servicing.this is really blunder cheating and looting of common people.royal enfield should interfere in this.
please find the attached bill.there are many calculation issues in that.

No proper answers given for any enquiry. Staff not bothered about customers. No higher category official such as floor supervisor or manager to deal with customers. No coordination between their sectional staff. So ultimately customers are suffering to get clear/satisfactory answer. While booking approximate delivery time given by the dealer was 45 days. But it took 75 days for delivery and that too i had to call them frequently. Some staff will guide to come over there and other staff would get excuse to come another day. Communication is very poor from the dealer.

Running for money but no interest in customer satisfaction. Worst service, no customer service. I purchased my bike from sri venkateswara bike zone chennai on 1st july 2016 and correctly after a year on 1st july 2017 i had a problem in my bike battery. I called up the service number of the company and they i explained them the problem and bottle neck saying that let me get the bike today (1st july around 6.30 pm) for service since tomorrow they would be reluctant for replacement saying 1year i over and the replacement is not possible. As per their commitment of getting it checked and replaced even on the next day i took the bike for service and to my wonder same thing happened which i had thought of earlier, they refused to replace the battery saying 1 year i over. I got the bike serviced and didnt replace the battery even if the bike was not starting with the old one. Reason: cost of battery was higher and i could get a better battery low below the cost they informed. I got the bike serviced the same day (5th service which was paid) with a complaint that there was a noise from the rear wheel while driving with 2 person on the bike (1+1) and sound from front wheel when driven on uneven roads. The bike was serviced but the problem was not rectified the same problem repeated after 3 days of service. I informed the same to the service center in person 2 times and they asked me to leave the bike for 2 days to check the problem. Now the question is when i gave it for servicing the bike was delivered within the same day and when a complaint is raised on the same problem why does it take 2 days or more for rectification. They refuse to get the bike checked even after requesting that i have visited the service center several times with regards to the issue. Money minded people - service manager says its a time taking job, wasn't it time taking when i paid money and got my bike serviced. Now that they know no money will be given since it is a complaint it is time taking for them. Worst service, no customer service.