Royal Enfield Complaints & Reviews

Hi,

I have purchased an re on september 2016 from hsr rajajinagar
Name – prakash
Model – classic350
Mobile – [protected]
Vehicle no – ka 02 jk 9677

After taking the delivery of the vehicle, in few hours i saw some liquid leaked on engine, when took the hsr showroom in rajajinagar, asked me to contact service centre in magadi chord,
After contacting them, they informed me battery will be replaced and on engine top cover buffing will be done to remove the marks, upon agreeing they took my original battery & replaced with temporary one informing that it will take a weeks’ time,
Upon following up for few months, service engineer told still they have not got replacement battery, it’s been so many months, contacted hsr manager – charan ([protected]), he checked and informed me that the battery which is added in my bike is the replacement battery as per records, he is so dumb, he has no records or no information of the batteries, blindly telling that they have replaced battery on 4t november 2016.

To challenge him, i contacted a amarom dealer and proved that my bike doesnot have the replacement battery, he provided me more details about the battery.

Original battery no of re – bah0434q107775 mfd date – sept 2016
Temporary battery no in re – bah0428q202044 mfd date – june 2016
Replacement battery no (Got from amaron) – bah0546q102477 sent to hsr on 18th nov 2016
So now i asked charan where is the replacement battery which was sent by amaron in replacement for the original one, he has no answer and dumb stuck, telling with assumption that they have given a new battery on day one when i complained my battery is faulty, when asked is this the procedure they follow, he says i am the only one for whom they have done.

Hes blaming telling that i may have paid some amount initially for the service guy to provide a new battery initially on my report of faulty battery, he has no sense, it’s a new bike and in warranty and why would i pay some one, when i will get a replacement free of cost, hes really a fool just wasted 2 hours taking to him in the service centre, where i dint get any solution.

I think they are cheating customers by stealing replacement products and replacing it with unused or useless products.

Firstly when warranty is there no company will provide a new one without getting a replacement one from the manufacturer amaron.

Secondly no data about the battery, he has written in a small book that they have replaced battery on 4th nov 2016, whereas amazon has sent them replacement only 18th nov 2016, false record or data created

My question is how did royal enfield get a new battery even before the defective one was sent to amaron, now the manager is telling as per the record new battery is replaced in the bike and it is documented

This is cheating customer, my first mistake was accepting the new bike where battery was leaking & engine got acid scars & trusting royal enfield engineer, who has left the company and now how do i prove this?

Manager has no knowledge and talks what ever comes to his mouth with logic, he talks only with assumption, he says standby battery can run only for few days, since i have used it for many months without any problem, he assumed it be a new one provided by hsr,
He is asking me to prove that the battery included is not good then he will replace else ask his ex employee harish to tell that he had put a temporary battery then he will provide my replacement battery.

Re has such worst manager in service center, now i am scared to leave my bike for service here, what if they flick or steal parts and replace with old ones.

My question is where is my replacement battery, what has re hsr magadi rd service centre done with that.

My bike should either have a original battery included on delivery or a replacement one for that, but its with a unknow battery, not detail about its condition, manger is telling if any issues within warranty period, he will replace battery not hes not ready to provide the replacement battery sent from amaron as he has not data about it.

Whom do i contact for a solution on this issue?

Service engineer name – harish – [protected]
Manager charan - [protected]

I own thunderbird 350 bike, its been one year and done my 6 servicing but problems i have faced from first servicing still persists.
Today my bike broke down in heavy rains in pune. 3 hours i was waiting for roadside assistance because my nearby service centres was not responding.
Somehow mechanic came and done something with my bike but he was unable to detect the problem. I am sure the problem is with air filter and carbonator but he said problem is with petrol. He said bike needs to toe. I said ok do it. He said i am a mechanic so toeing team will come separately.
I got a call from toeing team, they said it will take 1 hour to reach and if we are parking bike in safe area then next day they will charge me for other services because it will be new day. My question is what kind of assistance it is. Team is saying its company policy that they can not carry forward same complaint for next day but its their problem that they are not resolving my problem in same day.

After a 1hr dhakka and 2 hrs wait, i have still parked my bike on road due to lack of assistance.

Ysterday dated 12.07.2017, i went to sahila expositions service station at guwahati for a problem regarding my thunderbird battery problem. At the service station the authorized personnel told me to change the battery and so i changed to a dry cell battery at the service station. My job card no. Was 09151. But after installing the new battery my instrument cluster display i. E. Fuel gauge, time and total kms record was not showing. And so i showed to the personnel at there itself. But after many hours later they could not fix it. But before entering the workshop my display was working perfectly. My total kms done was 4628. I have purchased my bike in the year 2014 in the month of july. So kindly help me in this matter as soon as possible. Now my instrument cluster display shows a total of 18 kms done and fuel tank gauge shows full tank whereas there is only 1.5lts left in the tank.

I have purchased classic 350 on[protected] and i have driven only 6500 till know and the chain of the bike has been damaged and makes crackling sound and i came to the agency and they said that it will not be changed in warranty.
I have said them on third service of bike also they said nothing will happen its ok... But know it has been damaged fully so i want to get it replace as the bike cost 150000 thousand and the part of the bike are so poor that at 6500 kms only the chain gets damage very poor quality. Please solve out this problem. Pb 03 aq 5533
[protected] gurpreet singh

Bought RE350 in 2013 Feb and till today changed the battery 4 times (2 times with warranty). How ever none of the service center guys found whats the problem in the bike and every time they assured that the issue is solved but it didn't.
Always having self start problem with the bike and battery drains fast as the return charge current isn't charging properly i hope.
No solution provide by any service centers yet but they replaced magnetic coil, carburetor set etc.,

I have purchased bike on 28th June 2017 and I started facing issue from 30th June onwards. My bike suddenly got dead on the second day. I contacted the dealer and the dealer sent someone on the other day. Initially I was told it's a battery issue.
2nd Day - I was told that the issue is with air filter as a drop of petrol went into it.
3rd Day - I was told that the issue is with the spark plug. The spark plug came with this bike is not compatible as it belongs to 350CC and mine is 500 CC
Next day(Today) - I got the bike back and they mentioned that the issue was with electrical system and they fixed it.
I spent more than 2lac Rs to buy this bike but on the second day it gave this issue which made the bike stand still on the middle of the road.

I booked classic 350 from Khan Market (Delhi) store.

My Booking ID :- BKNG[protected]
Booking Date :[protected]/06:11:36 PM
INVOICE NO :- INV[protected]
INSURANCE POLICY NO :- 3005/AI[protected]/00/000

As per document submitted to the Royal Enfield at the time of booking My Name is "SUMIT SANDILAYA" but in the RC and Insurance papers i observed Just Sumit is mentioned.

This would be a problem in future as a ownership.

Same concern i raised to Sakshi Gupta (Khan market Store) at the time of delivery on 20/03/2017, where she assured me for the correction, but even after a month i received the My Bike RC by the name of Sumit only.

same concern i shared with Ritesh in Royal Enfield (Saket Store, New Delhi) on 21/04/2017.

he assured me about it, but i never get any reply back from his side and now he not even receiving my calls ([protected]), he gave me another number "[protected]" of a person called Dhananjay, but this number never been received by any one, most of the time it was not reachable.

i got the delivery of my bike 20/03/2017, since then i am using this bike with out RC, on the name of RC i am using a photo copy of it.

As per last communication with Manvender at "[protected]" on 17/06/2017 he assured me updated RC will be received by 29/06/2017, but even after 16 days no update from their side.

I purchased a classic 350 one month back. I done the first service. Few days later i noticed a rust in the spark plug near engine. I am worried about spreading the rust. The srevice people told me that it wont get affected. But the bike is only one month old and iam worried about the present situation and it might get worse. I wanted to get the problem resolved at the earliest by your service centre nearest.

In chamundi enfield showroom i have bought classic 350 model bike on 2016 july from my purchace i have faced too many problem in my bike when i vist service center about problem they simply say there is no problem in your bike or it will automatically solved or bring your bike at next free or general service after 4 free service no solution for pro

I hope this reaches the management. This complaint is on one of your dealer in Calicut "Grace motors" Vadakara. I have booked a "Bullet 350 standerd" on January 5th 2017, it was informed that it would generally take about 1 month for me to get the vehicle. I have not received any call from them till now.then i have visited the showroom but they didin't cares me.i'm totally dissatified with their dealings .I hope the same is taken seriously

My 2014 model royalenfield classic 350 chassis has cracked.I was lucky to notice well before riding or else would have met with some accidents.I have never heard or seen any kind of this problem in any other bikes in a short period of time.When contacted the regional service manager for replacement he says the whole part and service should be bourne by the customer and company wont do anything.This is purely a manufacturing quality issue.I need the part to be replaced by the company. My contact number is [protected]

Heloo sir
This is shashank vaish, with subject to above i am very disappointed with your continental gt. From the day i have bought it, i don't know how much i have spend on it for some or the other reason.
Within a year only i got my crank changed it took almost a month.
After that now also the self is not working.
There is always an issue with this bike.
I want my bike to get replaced. I don't won't this continental gt as this has been my worst experience with any motorcycle.
I would recommend others also to never ever go for continantal gt.
Those who are thinking to buy must contact on this contact no-[protected]

My vehicle no is gj 27 an 3400 classic 350, kalpik dinesh bhai sathwara, in your sedule is every 3000 km change the oil filter why should they force to the replace with engine oil now my original kilometers is 3500 km they told me that it's compulsory when engine oil change, and without chain side wash get chain service rs 250 it's not good for service side.

Hello my name is shainki agarwal from jaipur rajasthan.. This complant regarding for your authorised service centers jms & co.in jaipur, rajasthan.
I am doing service my byke thunderbrid 350 last month after that my byke problem are not solve the problem is chain noise like a runing train and fule gase problem.. I m changed my byke fule gase on service last month and pay amount but problem are not solve after byke service i am 3 times going on your service center for the same problem..
Service exicutives are not proper attend for customer. They are only complate his formalety per sign the setisfaction form by customer attched final bill.
This is my 2nd mail for brand name royal enfield. I am not setisfied for your service then i don't prefair for buying and service on your product bcz your product sale only royal enfiled brand name other wise another choices is more...

Thanks
Shainki agarwal
Jaipur rajasthan
[protected]

I bought my brand new bike on 29th July 2016 from Manzil Motors Gurugram with the leg guard. This bike is registered in the name of my younger brother name Devender. The sales person name is Tushar. On 20th of June I came to know that my leg guard has been broken it self. There is no accident or any other issue with my bike. When I informed the same to the agency then they straight away refused by stating that it is not our fault. We only gave the warranty for six months for jung only not for the other damages. But when I bought the same there was no such clause provided by the agency. When I asked for the explanation so they talked to me very rudely n told me that so whatever you can do. We don't scare from you. There is so many other issues with the same agency which I cannot tell you in short.
Here I'm sending some photograph of my leg guard. Please find the attachments and decide what is the wrong and wright.

If this matter doesn't got resolved from your team then feel free and let me know.

Regards
Laxmi Narayan Prajapati
Contact # [protected]
Email : aditya.[protected]@gmail.com

Sir, I purchase royal enfield classic 350, from arti automobiles, jharia road, dhansar, dhanbad, on 12-01-17. it has been six months but the dealer does not provide me documents(RC Book).so it is very painful to drive a bike with no legal document.it is very urgent to get it. so please provide me the RC book and other documents of my bike. thank you and regards.
Ramesh kumar-
[protected], [protected].

Agency Name & Address :
Arti automobiles, jharia road, dhansar, dhanbad
Pincode :828106.
Contact No.(Agency): [protected]
Email (Agency) : [protected]@hotmail.com

I had given my bike for 3rd free service in kings auto service center, baner, pune. After servicing i noticed that left hand grip had scratches on it (May have been burnt by something) which were never present before going to service center. When i complained about it, service center manager (& some senior folks) started asking each working guy to find out who did this. Later they started to check out cameras to verify if the scratch was already in place (I. E. From my side) before coming to service center or not. Later they agreed on it that it was their mistake.
But when time came to replace the grip, instead of providing new one, they pooled old bike's grip and replaced on my new bike. This was really a bad experience for me. Kings auto service cente only cares about the money and not the satisfaction of customers.

I purchased a royal enfield 350 in june 2016. From day 1 of purchase i have been having issues with the silencer and brakes. When i took this up with the service centre they said, all royal enfield bikes have this issue. I then enquired with a family friend who is a mechanic, he said a kernel needs to be replaced in the silencer. I reported this again to royal enfield service centre in kelambakkam, chennai to mr. Jeyakumar. He replied that they don’t have a spare and are waiting for it. This was during my first service at 1000km. I have driven 13000 kms so far and this is the same reply i get for every free service and paid service that i have done for the bike. The brakes were also faulty and had to replace it completely. From the time i purchased this vehicle till date, it has not been functioning well and the service is pathetic. No responsible replies from service center/customer care. The quality of the vehicle is so bad when compared to the high price i paid for it and the many services done. I am not happy at all with the way the service center staff have worked on my bike and their careless attitude and irresponsible nature. I need a proper response from royal enfield on this, my contact number is [protected], if i don’t hear from you, i will take this issue to the consumer court, i have the evidence of each service done and the issues in the bike. I am sorry to say i totally regret my decision of buying a royal enfield bike.

Ranjith kumar
[protected]
[protected]@gmail.com

Vehicle was booked on apr 14th and till today the vehicle is not delivered. This is too much. Vehicle must be delivered within 45 days. Even we have patience. We need the vehicle urgently that too within 10 days or else i ll have to write a negative review against you. During booking it was told that the vehicle will surely be delivered within 45 days. Do you think we all are toys so that you can play with us. Everyday when we call it is told to us that sir wait for 10 days the vehicle will be delivered surely. I ve been waiting but the day hasn't come yet! The vehicle is booked in the name of my dad mr. Ramachandra maniyani. I hope you deliver the vehicle soon.

Dear sir,

Taken bike on 8th-may, in dasarahalli sri sadhguru sai motors branch, bangalore-560057

Did first service after 500kms and paid rs 1000 for servicing charge

After first service i'm facing continuous decrease in millage i'm not getting even 20km/ ltr, really i'm not satisfied with this standard.
I made it tuned with service person two times but still i'm facing the same.
Could you please advice the same and help me out for this.