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Royal Enfield Complaints & Reviews

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Updated: Nov 27, 2025
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Royal Enfield reviews & complaints page 121

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A
aftash
from Basavana Bagevadi, Karnataka
Jul 2, 2017
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Address: Kozhikode, Kerala, 673631

I purchased a classic 350 one month back. I done the first service. Few days later i noticed a rust in the spark plug near engine. I am worried about spreading the rust. The srevice people told me that it wont get affected. But the bike is only one month old and iam worried about the present situation and it might get worse. I wanted to get the problem resolved at the earliest by your service centre nearest.
Royal Enfield customer support has been notified about the posted complaint.
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    manoj2665
    from Nattam, Tamil Nadu
    Jul 2, 2017
    Resolved
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    Resolved

    Address: Salem, Tamil Nadu, 636302

    In chamundi enfield showroom i have bought classic 350 model bike on 2016 july from my purchace i have faced too many problem in my bike when i vist service center about problem they simply say there is no problem in your bike or it will automatically solved or bring your bike at next free or general service after 4 free service no solution for pro
    Aug 6, 2017
    Complaint marked as Resolved 
    Royal Enfield customer support has been notified about the posted complaint.
    Verified Support
    Jul 04, 2017
    Royal Enfield Customer Care's response
    Dear Sir,

    Greetings from Royal Enfield !

    Thanks for your mail, Kindly Share your Location, Contact number & Service provider name for our further communication thru concerned regional team.

    Feel free to contact us on our customer care Toll free number - [protected] & [protected]@royalenfield.com
    Worst service
    I have been waited for a day still they did not reach their promise of delivering the bike too late service and worst service
    @ India, Karnataka, Mandya
    My desert storm royal Enfield bullet got a chasis crack near side stand and it was built in 2013 November.when I contact service centre they have told that it have to be done under insurance.
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      A
      Ajmalmeethal
      from Bidar, Karnataka
      Jun 29, 2017
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      I hope this reaches the management. This complaint is on one of your dealer in Calicut "Grace motors" Vadakara. I have booked a "Bullet 350 standerd" on January 5th 2017, it was informed that it would generally take about 1 month for me to get the vehicle. I have not received any call from them till now.then i have visited the showroom but they didin't cares me.i'm totally dissatified with their dealings .I hope the same is taken seriously
      Royal Enfield customer support has been notified about the posted complaint.
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        H
        Haridozz
        from Nattam, Tamil Nadu
        Jun 29, 2017
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        Frame crack

        Address: 600044

        My 2014 model royalenfield classic 350 chassis has cracked.I was lucky to notice well before riding or else would have met with some accidents.I have never heard or seen any kind of this problem in any other bikes in a short period of time.When contacted the regional service manager for replacement he says the whole part and service should be bourne by the customer and company wont do anything.This is purely a manufacturing quality issue.I...
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        Shashank vaish
        from Haridwar, Uttarakhand
        Jun 28, 2017
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        Address: Dehradun, Uttarakhand, 248001
        Website: Royal enfield complaints

        Heloo sir
        This is shashank vaish, with subject to above i am very disappointed with your continental gt. From the day i have bought it, i don't know how much i have spend on it for some or the other reason.
        Within a year only i got my crank changed it took almost a month.
        After that now also the self is not working.
        There is always an issue with this bike.
        I want my bike to get replaced. I don't won't this continental gt as this has been my worst experience with any motorcycle.
        I would recommend others also to never ever go for continantal gt.
        Those who are thinking to buy must contact on this contact no-[protected]
        Royal Enfield customer support has been notified about the posted complaint.
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          Kalpik Sathwara
          from Anjar, Gujarat
          Jun 28, 2017
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          Address: 380050
          Website: [email protected]

          My vehicle no is gj 27 an 3400 classic 350, kalpik dinesh bhai sathwara, in your sedule is every 3000 km change the oil filter why should they force to the replace with engine oil now my original kilometers is 3500 km they told me that it's compulsory when engine oil change, and without chain side wash get chain service rs 250 it's not good for service side.
          Royal Enfield customer support has been notified about the posted complaint.
          Invvoice no.Sinv[protected] dt.23.06.2017
          registration no.U33s5c1ggm368855
          sareen motor llp servvice
          not providing washing of vechile at the time of free service for last two service
          i want washing charge to be refund
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            S
            Shainki
            from Dehra Dun, Uttarakhand
            Jun 27, 2017
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            Address: Jaipur, Rajasthan, 302001

            Hello my name is shainki agarwal from jaipur rajasthan.. This complant regarding for your authorised service centers jms & co.in jaipur, rajasthan.
            I am doing service my byke thunderbrid 350 last month after that my byke problem are not solve the problem is chain noise like a runing train and fule gase problem.. I m changed my byke fule gase on service last month and pay amount but problem are not solve after byke service i am 3 times going on your service center for the same problem..
            Service exicutives are not proper attend for customer. They are only complate his formalety per sign the setisfaction form by customer attched final bill.
            This is my 2nd mail for brand name royal enfield. I am not setisfied for your service then i don't prefair for buying and service on your product bcz your product sale only royal enfiled brand name other wise another choices is more...

            Thanks
            Shainki agarwal
            Jaipur rajasthan
            [protected]
            Royal Enfield customer support has been notified about the posted complaint.
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              A
              A P Dhawaniya
              from Gurgaon, Haryana
              Jun 26, 2017
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              Address: 122004

              I bought my brand new bike on 29th July 2016 from Manzil Motors Gurugram with the leg guard. This bike is registered in the name of my younger brother name Devender. The sales person name is Tushar. On 20th of June I came to know that my leg guard has been broken it self. There is no accident or any other issue with my bike. When I informed the same to the agency then they straight away refused by stating that it is not our fault. We only gave the warranty for six months for jung only not for the other damages. But when I bought the same there was no such clause provided by the agency. When I asked for the explanation so they talked to me very rudely n told me that so whatever you can do. We don't scare from you. There is so many other issues with the same agency which I cannot tell you in short.
              Here I'm sending some photograph of my leg guard. Please find the attachments and decide what is the wrong and wright.

              If this matter doesn't got resolved from your team then feel free and let me know.

              Regards
              Laxmi Narayan Prajapati
              Contact # [protected]
              Email : aditya.[protected]@gmail.com
              +4 photos
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                R
                rameshkumar17
                from Raha, Assam
                Jun 25, 2017
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                Address: Dhanbad, Jharkhand, 828106

                Sir, I purchase royal enfield classic 350, from arti automobiles, jharia road, dhansar, dhanbad, on 12-01-17. it has been six months but the dealer does not provide me documents(RC Book).so it is very painful to drive a bike with no legal document.it is very urgent to get it. so please provide me the RC book and other documents of my bike. thank you and regards.
                Ramesh kumar-
                [protected], [protected].

                Agency Name & Address :
                Arti automobiles, jharia road, dhansar, dhanbad
                Pincode :828106.
                Contact No.(Agency): [protected]
                Email (Agency) : [protected]@hotmail.com
                +2 photos
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                  P
                  patilshailesh24
                  from Mumbai, Maharashtra
                  Jun 23, 2017
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra, 411007

                  I had given my bike for 3rd free service in kings auto service center, baner, pune. After servicing i noticed that left hand grip had scratches on it (May have been burnt by something) which were never present before going to service center. When i complained about it, service center manager (& some senior folks) started asking each working guy to find out who did this. Later they started to check out cameras to verify if the scratch was already in place (I. E. From my side) before coming to service center or not. Later they agreed on it that it was their mistake.
                  But when time came to replace the grip, instead of providing new one, they pooled old bike's grip and replaced on my new bike. This was really a bad experience for me. Kings auto service cente only cares about the money and not the satisfaction of customers.
                  Feb 3, 2018
                  Complaint marked as Resolved 
                  This has been resolved
                  Royal Enfield customer support has been notified about the posted complaint.
                  Jun 20, 2017
                  azru's response
                  my no.[protected]
                  Poor quality defected pice new bike after 100 km provlm start 3 time Partap automobile checking no responce
                  In tamil...service panune bike re 350 classic...already first service apo enoda modified light broken panni kuduthutaga..atha ketta no response..nxt secnd service apaiyum back number board bend pannitaga...athuku no response...ipudi service panna mothala ipudi broken pannite iruku..manager not response
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                    R
                    ranjithIT
                    Jun 23, 2017
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                    Address: Chennai, Tamil Nadu, 600000

                    I purchased a royal enfield 350 in june 2016. From day 1 of purchase i have been having issues with the silencer and brakes. When i took this up with the service centre they said, all royal enfield bikes have this issue. I then enquired with a family friend who is a mechanic, he said a kernel needs to be replaced in the silencer. I reported this again to royal enfield service centre in kelambakkam, chennai to mr. Jeyakumar. He replied that they don’t have a spare and are waiting for it. This was during my first service at 1000km. I have driven 13000 kms so far and this is the same reply i get for every free service and paid service that i have done for the bike. The brakes were also faulty and had to replace it completely. From the time i purchased this vehicle till date, it has not been functioning well and the service is pathetic. No responsible replies from service center/customer care. The quality of the vehicle is so bad when compared to the high price i paid for it and the many services done. I am not happy at all with the way the service center staff have worked on my bike and their careless attitude and irresponsible nature. I need a proper response from royal enfield on this, my contact number is [protected], if i don’t hear from you, i will take this issue to the consumer court, i have the evidence of each service done and the issues in the bike. I am sorry to say i totally regret my decision of buying a royal enfield bike.

                    Ranjith kumar
                    [protected]
                    [protected]@gmail.com
                    Royal Enfield customer support has been notified about the posted complaint.
                    Jun 18, 2017
                    Azru Bugga's response
                    please help
                    I given the battery for warranty to change the battery but after service they give me same old battery and the show room manager said it is a new battery my bullet is classic 350 silver color new one months completed
                    Character chek in royal enfild agency 3 time but one litr 25 km and over oil exit in pipe
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                      M
                      Manish Maniyani
                      from Mohali, Punjab
                      Jun 21, 2017
                      Resolved
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                      Resolved

                      Address: Dakshina Kannada, Karnataka

                      Vehicle was booked on apr 14th and till today the vehicle is not delivered. This is too much. Vehicle must be delivered within 45 days. Even we have patience. We need the vehicle urgently that too within 10 days or else i ll have to write a negative review against you. During booking it was told that the vehicle will surely be delivered within 45 days. Do you think we all are toys so that you can play with us. Everyday when we call it is told to us that sir wait for 10 days the vehicle will be delivered surely. I ve been waiting but the day hasn't come yet! The vehicle is booked in the name of my dad mr. Ramachandra maniyani. I hope you deliver the vehicle soon.
                      Jul 25, 2017
                      Complaint marked as Resolved 
                      Royal Enfield customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 22, 2017
                      Royal Enfield Customer Care's response
                      Dear Sir,

                      Greetings from Royal Enfield !

                      Thanks for your mail, Kindly Share your Location, Contact number & Dealer name for our further communication thru concerned regional team.

                      Feel free to contact us on our customer care Toll free number - [protected] & [protected]@royalenfield.com
                      The respond of the nagercoil sales and service distributor is worst and the response was very bad please change the distributor
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                        Bhargav Peethala
                        from Bengaluru, Karnataka
                        Jun 20, 2017
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                        Address: 560057
                        Website: Sri Sadhguru Sai Motors - Royal Enfield Dealer

                        Dear sir,

                        Taken bike on 8th-may, in dasarahalli sri sadhguru sai motors branch, bangalore-560057

                        Did first service after 500kms and paid rs 1000 for servicing charge

                        After first service i'm facing continuous decrease in millage i'm not getting even 20km/ ltr, really i'm not satisfied with this standard.
                        I made it tuned with service person two times but still i'm facing the same.
                        Could you please advice the same and help me out for this.
                        Royal Enfield customer support has been notified about the posted complaint.
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                          senthilramalingam
                          from Noida, Uttar Pradesh
                          Jun 20, 2017
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                          Address: Pondicherry, Puducherry

                          Rooster automobiles – worst response – delay in delivering the vehicle – false commitment

                          I want to bring to your notice that i have booked royal enfield classic 350 (Silver) on 7/04/2017/ booking number bkng[protected], so as of today it’s been 75 days completed, while booking i have requested for earlier delivery where they intimated to give a call on 20th may, so based on their word i have given a call on 20th may where they intimated to re-confirm on 25th may, so based on that i have again called on 25th may were they told vehicle will be delivered on first week of june, so i got frustrated and booked a complain on 25th may (Complaint number ccshoc[protected] were from rooster they called and intimated they will deliver the vehicle on first week of june, again on first week i called and checked rooster they are intimating that we do not want to commit timeline and they will call once vehicle is scheduled, i have again reached royal enfield customer care and they have taken conference call with krishna prasad and he confirmed me that he will deliver the vehicle between 12th to 18th june and when i tried to reach today to krishna prasad he has added conference call with rooster branch manager joseph and he is again telling that he can able to deliver the vehicle by july month and krishna prasad also hearing and supporting them we cannot do anything beyond them……

                          I want to know whether krishna prasad is working for rooster automobiles or for royal enfield, if he could not able to balance the relationship with customer and dealer then the purpose of keeping a person does not fulfill the requirement.

                          Iam frustrated and exhausted by the way you people commit without any proper analysis and work plan, it is not good for your rooster business development and for royal enfield.

                          If you can’t able to deliver then why you are doing booking??? Why you are giving false commitment??? Why you are in to business???, if responsible is not there then you have to be penalized for your delay, why you are making the customer frustrated and leaving them in hectic situation.

                          Even after all you delays and false commitment you will be securing your money and we people has to bear your delay, false commitment.

                          If you could not able to deliver the vehicle by this week intimate me i know how this has to be carried further with legally and through sustainability
                          Royal Enfield customer support has been notified about the posted complaint.
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                            Subu12345
                            from Paravur, Kerala
                            Jun 19, 2017
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                            Address: Vellore, Tamil Nadu
                            Website: Sri kalikambal autos

                            There is a royal showroom in vellore name is kalikambal showroom. Worst customer service in my life. I booked classic 350 bike they told that it will take 90 days for delivery, after 45 day i went there for enquiry but no proper response from staff. I heard lots of complaints from customers who took bike in that showroom. So plz take take some action against that showroom
                            Royal Enfield customer support has been notified about the posted complaint.
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                              jince1989
                              from Pathanamthitta, Kerala
                              Jun 19, 2017
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                              Address: Pathanamthitta, Kerala, 689691
                              Website: .

                              Greetings! This is jince k oommen, kizhakkeparampil, elakolloor p. O., konni, pathanamthitta, kerala.
                              Holder of bullet reg no. Kl03-ab-1007, purchased on 12, february, 2017 (Now 5600 kilometer).
                              My bike undergone 2 free services so far and chain loosed found and tighten. On[protected] given my bike to marikar motors, pathanamthitta service centre due to chain loose problem again. They said it needs to replace and i must to pay for that. I am not willing to pay on this short time. They said will send an email to your office and will get a favourable reply. But after that they haven’t called me and not informed the status till now. Marikar patahanamthitta service centre behaving irresponsibly and not handling the customers smoothly after the sale. Please take an action on my issue and let me know the status immediately for further proceedings
                              Royal Enfield customer support has been notified about the posted complaint.
                              Jun 19, 2017
                              Updated by jince1989
                              [protected]
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                                Vinish Mohan
                                from Meerut, Uttar Pradesh
                                Jun 17, 2017
                                Resolved
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                                Resolved

                                Address: Agra, Uttar Pradesh, 282007

                                This is to inform one and all who owns a royal enfield, we have a himalayan and an old model bullet. Please i[censored] r wise enough don't waste ur money on buying this company's new bike. Pathetic customer care service. Instead i[censored] want buy the old bullet n get it serviced from a good mechanic.

                                1: i booked for a roadside assistance for flat tyre n was told they can't provide it coz my bikes parked next to my house on the road. The guy suresh n jithin whom i spoke to told me ur bike should b in the middle of the road for availing on road assistance.

                                2: had a faulty fuel gauge indicator right from the very next day v bought the bike. Everytime i take it to the authorized service centre they say they have replaced the float. But once the fuel indicator touches the first red line the fuel indicator fails again.
                                Jul 18, 2017
                                Complaint marked as Resolved 
                                Royal Enfield customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 17, 2017
                                Royal Enfield Customer Care's response
                                Dear Sir,

                                Greetings from Royal Enfield !!

                                Thanks for your mail, Please provide your location, Contact number & dealer / Service center name for our further communication thru concerned Area Manager...


                                Feel free to contact us on Toll free contact number - [protected] & [protected]@royalenfield.com
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                                  Bapudutta
                                  from Kolkata, West Bengal
                                  Jun 16, 2017
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                                  Address: Mayurbhanj, Odisha, 757041
                                  Website: Royalenfield

                                  I bought my classic 350 in august 2016. After second servicing my bike's engine sound is changed and it's very irritating. Like i drive an autorickshaw. And front shock absorber is not working properly. When i tell about that problem the dealer said leave the bike in showroom for work. But now already 27 days my bike is in the showroom. They does not deliver my bike. What can i do? Please tell me.
                                  Royal Enfield customer support has been notified about the posted complaint.
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                                    Vijay Serrao
                                    from Bengaluru, Karnataka
                                    Jun 15, 2017
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                                    Address: Dakshina Kannada, Karnataka, 575001

                                    I own a bullet 500, i, worst bike ever since, its just 3 months old, engiene bearing head problem, got replaced, problem wid d kick, get struck, self doesnt work, once in moon while it works, engine sound, starting a bike is big task for me, i hv to wait for 15 to 20 minutes to start a bike, eveytime kick gets struck, is tis a old scrap generater
                                    Royal Enfield customer support has been notified about the posted complaint.
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                                      shaun chonkar
                                      from Mumbai, Maharashtra
                                      Jun 15, 2017
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                                      Address: Mumbai City, Maharashtra, 400028

                                      Now.. After making that complaint, sameer and abhimanyu from the service centre call me and start fighting with me over the phone regarding the complaint.
                                      They also say to me upfrontly "do what you want to do". Sameer says to me "go and say this to siddharth lal we don't care"

                                      Is this how you treat your customers???

                                      You can listen to the voice recording that he said this to me if y'all think im lying..

                                      I mean this is too much..

                                      I don't know why and how can you keep such people in your organisation!
                                      Royal Enfield customer support has been notified about the posted complaint.
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