Royal Enfield Complaints & Reviews

Rooster automobiles – worst response – delay in delivering the vehicle – false commitment

I want to bring to your notice that i have booked royal enfield classic 350 (Silver) on 7/04/2017/ booking number bkng[protected], so as of today it’s been 75 days completed, while booking i have requested for earlier delivery where they intimated to give a call on 20th may, so based on their word i have given a call on 20th may where they intimated to re-confirm on 25th may, so based on that i have again called on 25th may were they told vehicle will be delivered on first week of june, so i got frustrated and booked a complain on 25th may (Complaint number ccshoc[protected] were from rooster they called and intimated they will deliver the vehicle on first week of june, again on first week i called and checked rooster they are intimating that we do not want to commit timeline and they will call once vehicle is scheduled, i have again reached royal enfield customer care and they have taken conference call with krishna prasad and he confirmed me that he will deliver the vehicle between 12th to 18th june and when i tried to reach today to krishna prasad he has added conference call with rooster branch manager joseph and he is again telling that he can able to deliver the vehicle by july month and krishna prasad also hearing and supporting them we cannot do anything beyond them……

I want to know whether krishna prasad is working for rooster automobiles or for royal enfield, if he could not able to balance the relationship with customer and dealer then the purpose of keeping a person does not fulfill the requirement.

Iam frustrated and exhausted by the way you people commit without any proper analysis and work plan, it is not good for your rooster business development and for royal enfield.

If you can’t able to deliver then why you are doing booking??? Why you are giving false commitment??? Why you are in to business???, if responsible is not there then you have to be penalized for your delay, why you are making the customer frustrated and leaving them in hectic situation.

Even after all you delays and false commitment you will be securing your money and we people has to bear your delay, false commitment.

If you could not able to deliver the vehicle by this week intimate me i know how this has to be carried further with legally and through sustainability

There is a royal showroom in vellore name is kalikambal showroom. Worst customer service in my life. I booked classic 350 bike they told that it will take 90 days for delivery, after 45 day i went there for enquiry but no proper response from staff. I heard lots of complaints from customers who took bike in that showroom. So plz take take some action against that showroom

Greetings! This is jince k oommen, kizhakkeparampil, elakolloor p. O., konni, pathanamthitta, kerala.
Holder of bullet reg no. Kl03-ab-1007, purchased on 12, february, 2017 (Now 5600 kilometer).
My bike undergone 2 free services so far and chain loosed found and tighten. On[protected] given my bike to marikar motors, pathanamthitta service centre due to chain loose problem again. They said it needs to replace and i must to pay for that. I am not willing to pay on this short time. They said will send an email to your office and will get a favourable reply. But after that they haven’t called me and not informed the status till now. Marikar patahanamthitta service centre behaving irresponsibly and not handling the customers smoothly after the sale. Please take an action on my issue and let me know the status immediately for further proceedings

This is to inform one and all who owns a royal enfield, we have a himalayan and an old model bullet. Please i[censored] r wise enough don't waste ur money on buying this company's new bike. Pathetic customer care service. Instead i[censored] want buy the old bullet n get it serviced from a good mechanic.

1: i booked for a roadside assistance for flat tyre n was told they can't provide it coz my bikes parked next to my house on the road. The guy suresh n jithin whom i spoke to told me ur bike should b in the middle of the road for availing on road assistance.

2: had a faulty fuel gauge indicator right from the very next day v bought the bike. Everytime i take it to the authorized service centre they say they have replaced the float. But once the fuel indicator touches the first red line the fuel indicator fails again.

I bought my classic 350 in august 2016. After second servicing my bike's engine sound is changed and it's very irritating. Like i drive an autorickshaw. And front shock absorber is not working properly. When i tell about that problem the dealer said leave the bike in showroom for work. But now already 27 days my bike is in the showroom. They does not deliver my bike. What can i do? Please tell me.

I own a bullet 500, i, worst bike ever since, its just 3 months old, engiene bearing head problem, got replaced, problem wid d kick, get struck, self doesnt work, once in moon while it works, engine sound, starting a bike is big task for me, i hv to wait for 15 to 20 minutes to start a bike, eveytime kick gets struck, is tis a old scrap generater

Now.. After making that complaint, sameer and abhimanyu from the service centre call me and start fighting with me over the phone regarding the complaint.
They also say to me upfrontly "do what you want to do". Sameer says to me "go and say this to siddharth lal we don't care"

Is this how you treat your customers???

You can listen to the voice recording that he said this to me if y'all think im lying..

I mean this is too much..

I don't know why and how can you keep such people in your organisation!

Issue: wrong diagnosis by mechanics for the issue.
How it occurred: during general servicing
Place: btm royal enfield workshop

Detailed issue:
My bike was given for the general servicing day before yesterday on monday (12/jun) and the following issues were requested to be addressed by me:

To loose the clutch cable & throttle cable
Fixing the brakes (Esp. Front)
Tail lamp is not functioning properly
Engine noise is more when i start the motorcycle

I was asked i can wait if i wish to and i waited for about 7 hours (7am to 2 pm) and then they made a bill of rupees 2479 and aftet this time mechanic handed over me the bike but after even kick starting many times it was not starting, then workshop mechanic himself tried to start the motorcycle but his attempt also went in vain. Now he started examining the bike and in a minute he mentioned the carburettor screw is tight and carb, assembly should be changed, though i requested that it was functional earlier but they responded me rudely if i won't change it bike will stop on the road and they are not responsible. Anyhow i agreed to change it paying roughly rs 2, 800. L apart from what i paid early.
But unfortunately even new carburettor also didn't help to start the engine and then they tried to cross connection the wiring and spark plugs etc. And ultimately bike started but it was misfiring, though they fixed it manually by altering the throttle speed.
At night while riding back to home bike stopped in mid of nowhere and it was not starting. I called your floor in charge he said simply they are not responsible but l reaponded said it is incorrect and will take it forward to next level then he assured the send the mechanics to my home next morning.
Your mechanics visited me in morning (13 jun) and without examining the bike they mentioned battery is faulty but i reverted earlier you mentioned the issue is with carb and now battery? They any how took the vehicle but another manager praveen called saying sir battery charging issue is there (Again new excuse)
But after wards same day in the evening i got to know two parts are not functional properly (One is rr unit & unable yo recall the name of other one)
Let me ask one thing did i come with these issues since last month when i started coming to your workshop? Why these issues occured at work shop? If they had to why your mechanics did hit and trial saying carburettor should be changed, and after changing carb battery is faulty? Battery is not charging? Now two units of bike are broken down? In the evening he said this happened due to fungus, which is non sense i responded him ans also said why my bike wqs running with fungus earlier? But he didn't answer anything and said please change these two parts paying another rs 3500. Its like am i foolish that first i paid rs 2479 (Its legitimate) however later your mechanic and floor in charge screwed me to pay 2800 for carborator, now another 3500 due to the incompetency of you guys?
I have spent around 8 to 9 thousand rupees on my bike on the basic things in your workshop since last month but it doesn't mean you will scapegoat me akways.

My question is why the issues took place in your workshop?

And my requirement only is return my bike as how functional it was earlier. Considering it's third day of my bike in ur workshop its not expected to be longer there as i need my bike back.

Kindly can it be resolved as soon as possible but i am sorry to say i do not have a single penny to pay for the negligence of you people due to wrong diagnosis.

I have been coming to the mahim service centre for the last 4 services of my bike. Over the time i have realised that first of all.
The employees manhandle the bikes.
They are careless and deny it on the face.
I had dents and scratches on my bike. The service centre managers abhimanyu and sameer completely deny the fact.
On asking for the cctv footage they denied to show it.
Secondly everytime i get my bike petrol tank full. It's half empty while collecting.
I can understand once or twice..
But making money like this is unethical.
When i got my bike serviced today there was an issue with the acceleration which was not there before. I asked them to repair it.
They deny the fact again stating it's not their fault. So it's like they damage the bike deliberately every time and i pay for it.

I generally ignore these small things.. But taking advantage of this is purely not acceptable.
Seriously action should be taken for this nonsense carried out by abhimanyu and sameer of the new mahim service centre.

I don't even know that this msg will be addressed to or not. But if it isn't.
I will surely take it ahead and that will impact royal enfield a lot.

I have been a loyal customer for long..
But taking advantage of being quiet is something which is very annoying and should be stopped by these guys asap.

I gave my bike for servicing at paragon traders royal enfield service centre beside immamwada police station, great nag rd, rambagh, nagpur, maharashtra 440003. The servicing done by them was completely worst and vehicle started giving more problems immediately (After servicing). More money was craved in name of part replacements. Response is dull.

Its happend in 13/06/17 pinnacle thrissur
Iam a royal enfield classic 350 owner
Royal enfield service like a nightmare they treat their customers really worse
. I told them to polish and lubrication in 2nd sevice they only did polish and i have paid for both. Before delivering bike they told me to sign. Even i havent seen the bike its already inside in service centre. I did what they ask for i thought evrything will be okey. When i ask where is the bike they said maybe its inside. Then no one is there to deliver the bike. Then after sometime there someone came to deliver after 1hr. Its already late so i return home then only i realize they didnt applied any lubrication for bike chain. They only care you when you going to buy the bike. After that you become 1 of 1000 customers who facing issues. They only care about sales they dont know how to treat a bike and customer. I have similar experience in first service too. There maybe cusmtomers who face worse than me. I was a yamaha r15 2008 model even after using it 8 years i never had this kind of experience from them. Even there is mistaken they never ask to sign before delivering bike. You can checkbike if there any fault then only you need to sign. Please focus on service also because this royal enfield guys only care about their profit in sales every year. New customer come they face same issue. Old customers it become their nightmare

We took a bike delivery on 12th of june on the name of pradipta kishore mohapatra. Lets first talk about the behaviour of the staff in gugnani automobes, well mr. Rajesh gugnani in this competitive market even if we go to a gold shop for buying 1 grm gold the shopkeeper offers us a cold drink out of courtesy but your staff couldnt offer two glass of water. The person who dealt with us just gave limited info of wat we askd zero pr. We were told that the bike will take 15 to 30 days and we will notify you thats it. Out of the blue we got a call from the sales offcer saying if you dont take the bike today we will have to give it to another customer and you will again hv to wait fotlr 15 days. My father nearing his 60's now requested the sales officer to wait for a day atleast becoz 12th being monday the first day of the week was difficult for my son to take a sudden off. He did not listen a word. My father rushed into the bank did all the fonance paper work and called the sales officer to give the account details and waited for 15 mins no message rcvd. Thrice my father took the pain of calling your irresponsible sales offcer to send the account details. Then he finally managed and rushed to the showrom from cuttack to bhubaneswar without having his lunch and also the whether being absolutely terrefic that day. When we reachd the staff took thier own sweet time to do thier usual job, dint realize a bit under wat damn circumstance have they forced the customer to take the delievry. Boss its not hero or honda or bajaj its under luxury segment of bikes and you are spoiling the brand image. I called the showroom in the evening to ask for the directors email id and name the person who picked up wasnt evem sure who was the dealerships cmd??? Call was transferred to mr santosh who heard all the story and promised a call back but who cares at last we are just another customer. Sorry to say mr gugnani i wont stop at this you have literally harassed my father i wont spare you for this.

I want to know that, what is the frequency of engine oil replacement.
As i have done all free servicing and 4 & 5 paid servicing in time in showroom.
I have replaced the engine oil every after 3000 km. Though why engine sound has occurred. Margao showroom saini motor had not covered my repair cost under warranty. My km was 19930 km and 1.5 years after bike purchase.

The booking of my royal enfield desert storm 500cc was done on 1st february 2017. The company branch promised me to deliver it by 45 days from the date of booking.. It's been more than 4 months now.. Even after complaining a lot to the puttur branch they are not doing anything.. They say it's the delay from the company.. I need my bike as soon as possible.. People who have booked the bike after me in other branches have got theirs.. Don't promise things i[censored] can't fulfill them.. Thank you.

I regularly service of my bike and regularly lubricant of chain and chain sprocket but after that broken teeth of chain sprocket problem arises from my bike and can't understand that how it's possible when i regularly lubricant of chain sprocket with chain lube of motul c2. My bike run around above 17500 km. I have re classic 350 which have bought in last 2015, but broken chain sprocket make my mind out and
I want free chain and chain sprocket with free labour charge from company

I think company understand my feelings which make me fan of re... And resolve me classic 350 chain sprocket issue.

Name: rajat sharma
Model: re classic[protected]
Registration number: up16 bb 8078
Place: greater noida
Mobile no.: [protected]

Hi im vishal shah and i had recently complained about royal enfield delivery after payment. Actually i wanted my royal enfield classic 350 on my bday bt the. Showroom could not arrange it so i got frustuated for waiting so long n though other dealers were ready fr delivery. Also there was a misunderstanding between me n sarvesh motors, bhiwandi about the advance payment. They did not ask for any payment i mentioned ut out og frustiation. I thereby apologise u for this n request you to ignore my complain as it was my fault in everyway. Thank you very sorry for inconvenience

We have been ordered the motorcycle (Royal enfield classic 350 ash) in the name of akshay k shah on 24/4/17 and we had done full payment of the motorcycle on the request of sarvesh motors, bhiwandi, dist thane. They told the delivery would be done in the first week of june bt still there are no signs of delivery and now they are telling that the above model can't be arranged. I request you to instantly look against this or else i want my payment on the spot in cash. Moreover other showrooms not the royal enfield one are ready to deliver the motorcycle of royal enfield on the spot bt ur showroom are delaying it too late.
What should i think regarding this? Inconvenience occured. Thankyou

I have booked classic 350 3 april 2017, waiting 2 months for completing process. And 3/7/2017 i will complete all process including first payment and they tolled me vehicle will deliver on wednesday (7/6/2017). But they can't deliver my vehicle.
It is the most irritating thing from that side,
Concept vetturoad kazhakuttom trivandrum.
I ask them the reason but they can't give a genuine reason and at that time the one of the salesmen on that shop behavior is very irritating, even i am a girl but that # can't give any respect to spoke some words
Very bad and sad to tell that this is from royal enfield family
Please take a decision for that #

I have newly purchased re classic 350 on 2nd of jun'17, yesterday dated-6th jun'17 my bike got punctured i repaired & again later evening air was fully gone, it was very difulted to understand to the mechanic whats the exact issue.
Later i found the tyre was fully damaged please refer the attachments.
I was very excited for my new bike i have full faith on re yet. Request you'll to replace the tyre & do the needful. Its yet not registered. Temp number :-mh12tc609\a

Showroom name :- platinum auto
Location:-fatima nagar (Pune)

Hello,

I have booked a vehicle for Royal En-field classic 350 on 1st April 2017. I was the vehicle delivery world be with in 45 days maximum. Its been more than 2 months now and still i do not have any update from the dealer/agent. They are not even picking up the call both agent mobile/dealer office land line.

The agents/dealers are preferring to deliver the vehicles to their friends/known people before their delivery date and completely forgot about my booking. This i know, because when i went directly to the showroom and mentioned the booking date they are amazed themselves and apologized that they forgot about my booking as the agent with whom i approached with my booking is not coming to office due to some personal reasons.

Please take an action this immediately as i am fed up, waiting for them to contact me for delivery. This showroom needs to be closed in my opinion as they have no integrity towards work and also they lack common sense and very bad costumer service.