Royal Enfield Complaints & Reviews

Issue: wrong diagnosis by mechanics for the issue.
How it occurred: during general servicing
Place: btm royal enfield workshop

Detailed issue:
My bike was given for the general servicing day before yesterday on monday (12/jun) and the following issues were requested to be addressed by me:

To loose the clutch cable & throttle cable
Fixing the brakes (Esp. Front)
Tail lamp is not functioning properly
Engine noise is more when i start the motorcycle

I was asked i can wait if i wish to and i waited for about 7 hours (7am to 2 pm) and then they made a bill of rupees 2479 and aftet this time mechanic handed over me the bike but after even kick starting many times it was not starting, then workshop mechanic himself tried to start the motorcycle but his attempt also went in vain. Now he started examining the bike and in a minute he mentioned the carburettor screw is tight and carb, assembly should be changed, though i requested that it was functional earlier but they responded me rudely if i won't change it bike will stop on the road and they are not responsible. Anyhow i agreed to change it paying roughly rs 2, 800. L apart from what i paid early.
But unfortunately even new carburettor also didn't help to start the engine and then they tried to cross connection the wiring and spark plugs etc. And ultimately bike started but it was misfiring, though they fixed it manually by altering the throttle speed.
At night while riding back to home bike stopped in mid of nowhere and it was not starting. I called your floor in charge he said simply they are not responsible but l reaponded said it is incorrect and will take it forward to next level then he assured the send the mechanics to my home next morning.
Your mechanics visited me in morning (13 jun) and without examining the bike they mentioned battery is faulty but i reverted earlier you mentioned the issue is with carb and now battery? They any how took the vehicle but another manager praveen called saying sir battery charging issue is there (Again new excuse)
But after wards same day in the evening i got to know two parts are not functional properly (One is rr unit & unable yo recall the name of other one)
Let me ask one thing did i come with these issues since last month when i started coming to your workshop? Why these issues occured at work shop? If they had to why your mechanics did hit and trial saying carburettor should be changed, and after changing carb battery is faulty? Battery is not charging? Now two units of bike are broken down? In the evening he said this happened due to fungus, which is non sense i responded him ans also said why my bike wqs running with fungus earlier? But he didn't answer anything and said please change these two parts paying another rs 3500. Its like am i foolish that first i paid rs 2479 (Its legitimate) however later your mechanic and floor in charge screwed me to pay 2800 for carborator, now another 3500 due to the incompetency of you guys?
I have spent around 8 to 9 thousand rupees on my bike on the basic things in your workshop since last month but it doesn't mean you will scapegoat me akways.

My question is why the issues took place in your workshop?

And my requirement only is return my bike as how functional it was earlier. Considering it's third day of my bike in ur workshop its not expected to be longer there as i need my bike back.

Kindly can it be resolved as soon as possible but i am sorry to say i do not have a single penny to pay for the negligence of you people due to wrong diagnosis.

I have been coming to the mahim service centre for the last 4 services of my bike. Over the time i have realised that first of all.
The employees manhandle the bikes.
They are careless and deny it on the face.
I had dents and scratches on my bike. The service centre managers abhimanyu and sameer completely deny the fact.
On asking for the cctv footage they denied to show it.
Secondly everytime i get my bike petrol tank full. It's half empty while collecting.
I can understand once or twice..
But making money like this is unethical.
When i got my bike serviced today there was an issue with the acceleration which was not there before. I asked them to repair it.
They deny the fact again stating it's not their fault. So it's like they damage the bike deliberately every time and i pay for it.

I generally ignore these small things.. But taking advantage of this is purely not acceptable.
Seriously action should be taken for this nonsense carried out by abhimanyu and sameer of the new mahim service centre.

I don't even know that this msg will be addressed to or not. But if it isn't.
I will surely take it ahead and that will impact royal enfield a lot.

I have been a loyal customer for long..
But taking advantage of being quiet is something which is very annoying and should be stopped by these guys asap.

I gave my bike for servicing at paragon traders royal enfield service centre beside immamwada police station, great nag rd, rambagh, nagpur, maharashtra 440003. The servicing done by them was completely worst and vehicle started giving more problems immediately (After servicing). More money was craved in name of part replacements. Response is dull.

Its happend in 13/06/17 pinnacle thrissur
Iam a royal enfield classic 350 owner
Royal enfield service like a nightmare they treat their customers really worse
. I told them to polish and lubrication in 2nd sevice they only did polish and i have paid for both. Before delivering bike they told me to sign. Even i havent seen the bike its already inside in service centre. I did what they ask for i thought evrything will be okey. When i ask where is the bike they said maybe its inside. Then no one is there to deliver the bike. Then after sometime there someone came to deliver after 1hr. Its already late so i return home then only i realize they didnt applied any lubrication for bike chain. They only care you when you going to buy the bike. After that you become 1 of 1000 customers who facing issues. They only care about sales they dont know how to treat a bike and customer. I have similar experience in first service too. There maybe cusmtomers who face worse than me. I was a yamaha r15 2008 model even after using it 8 years i never had this kind of experience from them. Even there is mistaken they never ask to sign before delivering bike. You can checkbike if there any fault then only you need to sign. Please focus on service also because this royal enfield guys only care about their profit in sales every year. New customer come they face same issue. Old customers it become their nightmare

We took a bike delivery on 12th of june on the name of pradipta kishore mohapatra. Lets first talk about the behaviour of the staff in gugnani automobes, well mr. Rajesh gugnani in this competitive market even if we go to a gold shop for buying 1 grm gold the shopkeeper offers us a cold drink out of courtesy but your staff couldnt offer two glass of water. The person who dealt with us just gave limited info of wat we askd zero pr. We were told that the bike will take 15 to 30 days and we will notify you thats it. Out of the blue we got a call from the sales offcer saying if you dont take the bike today we will have to give it to another customer and you will again hv to wait fotlr 15 days. My father nearing his 60's now requested the sales officer to wait for a day atleast becoz 12th being monday the first day of the week was difficult for my son to take a sudden off. He did not listen a word. My father rushed into the bank did all the fonance paper work and called the sales officer to give the account details and waited for 15 mins no message rcvd. Thrice my father took the pain of calling your irresponsible sales offcer to send the account details. Then he finally managed and rushed to the showrom from cuttack to bhubaneswar without having his lunch and also the whether being absolutely terrefic that day. When we reachd the staff took thier own sweet time to do thier usual job, dint realize a bit under wat damn circumstance have they forced the customer to take the delievry. Boss its not hero or honda or bajaj its under luxury segment of bikes and you are spoiling the brand image. I called the showroom in the evening to ask for the directors email id and name the person who picked up wasnt evem sure who was the dealerships cmd??? Call was transferred to mr santosh who heard all the story and promised a call back but who cares at last we are just another customer. Sorry to say mr gugnani i wont stop at this you have literally harassed my father i wont spare you for this.

I want to know that, what is the frequency of engine oil replacement.
As i have done all free servicing and 4 & 5 paid servicing in time in showroom.
I have replaced the engine oil every after 3000 km. Though why engine sound has occurred. Margao showroom saini motor had not covered my repair cost under warranty. My km was 19930 km and 1.5 years after bike purchase.

The booking of my royal enfield desert storm 500cc was done on 1st february 2017. The company branch promised me to deliver it by 45 days from the date of booking.. It's been more than 4 months now.. Even after complaining a lot to the puttur branch they are not doing anything.. They say it's the delay from the company.. I need my bike as soon as possible.. People who have booked the bike after me in other branches have got theirs.. Don't promise things i[censored] can't fulfill them.. Thank you.

I regularly service of my bike and regularly lubricant of chain and chain sprocket but after that broken teeth of chain sprocket problem arises from my bike and can't understand that how it's possible when i regularly lubricant of chain sprocket with chain lube of motul c2. My bike run around above 17500 km. I have re classic 350 which have bought in last 2015, but broken chain sprocket make my mind out and
I want free chain and chain sprocket with free labour charge from company

I think company understand my feelings which make me fan of re... And resolve me classic 350 chain sprocket issue.

Name: rajat sharma
Model: re classic[protected]
Registration number: up16 bb 8078
Place: greater noida
Mobile no.: [protected]

Hi im vishal shah and i had recently complained about royal enfield delivery after payment. Actually i wanted my royal enfield classic 350 on my bday bt the. Showroom could not arrange it so i got frustuated for waiting so long n though other dealers were ready fr delivery. Also there was a misunderstanding between me n sarvesh motors, bhiwandi about the advance payment. They did not ask for any payment i mentioned ut out og frustiation. I thereby apologise u for this n request you to ignore my complain as it was my fault in everyway. Thank you very sorry for inconvenience

We have been ordered the motorcycle (Royal enfield classic 350 ash) in the name of akshay k shah on 24/4/17 and we had done full payment of the motorcycle on the request of sarvesh motors, bhiwandi, dist thane. They told the delivery would be done in the first week of june bt still there are no signs of delivery and now they are telling that the above model can't be arranged. I request you to instantly look against this or else i want my payment on the spot in cash. Moreover other showrooms not the royal enfield one are ready to deliver the motorcycle of royal enfield on the spot bt ur showroom are delaying it too late.
What should i think regarding this? Inconvenience occured. Thankyou

I have booked classic 350 3 april 2017, waiting 2 months for completing process. And 3/7/2017 i will complete all process including first payment and they tolled me vehicle will deliver on wednesday (7/6/2017). But they can't deliver my vehicle.
It is the most irritating thing from that side,
Concept vetturoad kazhakuttom trivandrum.
I ask them the reason but they can't give a genuine reason and at that time the one of the salesmen on that shop behavior is very irritating, even i am a girl but that # can't give any respect to spoke some words
Very bad and sad to tell that this is from royal enfield family
Please take a decision for that #

I have newly purchased re classic 350 on 2nd of jun'17, yesterday dated-6th jun'17 my bike got punctured i repaired & again later evening air was fully gone, it was very difulted to understand to the mechanic whats the exact issue.
Later i found the tyre was fully damaged please refer the attachments.
I was very excited for my new bike i have full faith on re yet. Request you'll to replace the tyre & do the needful. Its yet not registered. Temp number :-mh12tc609\a

Showroom name :- platinum auto
Location:-fatima nagar (Pune)

Hello,

I have booked a vehicle for Royal En-field classic 350 on 1st April 2017. I was the vehicle delivery world be with in 45 days maximum. Its been more than 2 months now and still i do not have any update from the dealer/agent. They are not even picking up the call both agent mobile/dealer office land line.

The agents/dealers are preferring to deliver the vehicles to their friends/known people before their delivery date and completely forgot about my booking. This i know, because when i went directly to the showroom and mentioned the booking date they are amazed themselves and apologized that they forgot about my booking as the agent with whom i approached with my booking is not coming to office due to some personal reasons.

Please take an action this immediately as i am fed up, waiting for them to contact me for delivery. This showroom needs to be closed in my opinion as they have no integrity towards work and also they lack common sense and very bad costumer service.

I ordered classic 500 in 31st jan they delivered at may 25, june 8th my birthday for that my parents ready to gift me bullet on my birthday, delivery 1st day itself i got self and kick start problem efi coil not working properly it's spoil my bullet dream it's totally disturb my family please clear and give my bullet as soon as possible or refund my money back, i inverse my 2 years salary to buy bullet. Engine no: u5s5f1he000441 chase no: me3u5s5f1he106601. I buyed my bullet in 4 roads salem chamundi complex showroom. I want my bike with no problems as soon as possible or refund my money

I have booked redditch green on may 02nd 2017 in kurnool the dealers are sandhya automotives.
They promised me that they will deliver in 30days now it has been 36days and when i ask to my dealer he said we will deliver by 7th june and again two days after i made a call again he said it will be delivered by june 10th, just they are swapping the dates not taking minimum responsibility for customers.

Below are the details that i have got message

Get astride 116 years of pure motorcycling at royal enfield. Your booking id is bkng[protected]. For queries, call mr. S. Basha on [protected]. Sandhya automotives

Welcome to the world of royal enfield - one of the oldest legacies in motorcycling. To know more, call [protected] or visit royalenfield.com

For the ease o[censored]nderstanding I am copying below the e-mails i had sent to Royal Enfield Support Team, who has neither resolved my complaints nor has the common courtesy to even reply.

Roopjeet Borkakoty Wed, May 24, 2017 at 4:45 PM
To: [protected]@royalenfield.com
This is not at all acceptable. How can you close my complaint without even resolving it?
Dear Rider, your complaint IDCCSHOC[protected]
about...

Hello Royal Enfield,

My name is Tony Johnson. I have bought Himalayan on 23/08/2016 from Royal Enfield Sarabhai Ahmedabad. After buying Himalayan it was pretty OK for the first three months after that i had started facing many issues from the bike. I kept the bike in servicing almost more then 8 times after buying. The main issue i am facing is the meter gets dead every second week, I give it to the service station they say that the issue is solved but it the same story after five days. I have kept my bike in Royal Enfield Sarabhai Service center Ahmedabad and Royal Enfield Pinnacle service center kodungallur Kerala. I have always end up with a very bad service for both of them. I am very much disappointed with service. Now the new issue is the rear tyre is jammed and the vehicle cant even move. I took it out after a week and suddenly i am not able to push my bike. After buying i am not even able to drive it properly. Such a poor service I have received from both the places. Nobody knows how to service a Himalayan. I got Himlayan to drive and not to take it service station every second day. I need a proper response to this. I need my bike to get checked properly or else replace my bike or else refund my amount. If my query is not solved or if i dont even get a revert to this mail.I will go ahead with consumer court. I am writing this mail after so much of trouble i went through. But now its enough. I need the solution ASAP

Owner : Tony Johnson
Bike : Himalayan
Chasis Number : ME3D4A5C1GF003923
ENGINE NUMBER : D4A5C1GF004125
Invoice Date : 23/08/2016

I have purchased a royal Enfield classic as in 2016 named Prem Asrani but i have not yet received any paper regarding it like rto set (Bill, R.C.Book ) i am facing lot's of problem because of it. I am totally dis satisfied with your services. I am requesting you to please provide me all may papers as soon as possible...
I went for a problem in the turbhe Royal Enfield service centre. I just told to service provider about fuel indicator, average setting & footrest change, after telling my issue to the provider I got the response from the provider that your issue will be solve within 1 hours (11.30 A.M dt .2.6.2017), but still no response from them. Again I contact the provider he told me I will clear your issue till (5PM)
Even though service is low-grade & your co-coordinators are also arrogant

Date:01-jun-2017

I have classic 350 and completed 10800kms. After the free services when i gave my bike they said chain set is completely broken and have no tooths.
When i asked about the insurance they told me those things will not be covered. It cost me 1795+500 to get new one. Horrible experience, and above all they told you have not mainatined well which is why this happened.

Can we register complaint against the company or
We should ask insurance company to give insurance to all parts of bike.

I am calling last night to till morning, your roadside assistance no. [protected], but not response, all time assistance busy, arrange your call back but not response, why? Very poor service. Last night my bike clutch wire broken, not change any mistri because they have not bullet clutch wire, so i am calling roadside assistance but bekar.

I won a small token of roadside assistance from highten faridabad (Hr), they are told me you are illegible for one year roadside assistance service free.

But kya fayda? Itna bada brand or service very poor, still having problem, what i can do. Aap ki service par faith karun ya nahin. Pls told me. My name kirpa shankar (M) [protected].