Royal Enfield Complaints & Reviews

Hello
I want to bring you to a notice that i had got my bullet classic 350 serviced from 'lamba enterprises' on 14 march 2017
I am not satisfied by all the four free services done by the above dealer.
I always complaint about the clutch and gear problem from the first service till fourth service but i am facing these problems now also and my problems are not resolved yet.
I am very fed up and disappointed by the services done by the above dealer. The service advisor there dont even want to hear the problems of the customer which they are facing.
My complaints :
1. Mechanical work (Clutch hardness, gear shifting hard, engine sound)
2. Worst quality of washing.

I would be very thankfull to all the concerned authorities if you help me to resolve my issues and problems which i am facing from such a long time. Please take appropriate action on the below mentioned dealer.
Dealer name : lamba enterprises
Address :9, tilak nagar, industrial area, new delhi-110018

Hi, my name is sunil kumar r...

I had booked a black re classic 350 cc, chassis no. Me3u3s5c1hb815422 on 27/01/2017 at the royal enfield showroom (Dealer no.6682-whitefield motors) #12d, sadaramangaka industrial area, syno.75, sadaramangala village, k. R. Puram hobli, bangalore 560 066 (Email: [protected]@whitefieldmotors.com) and the showroom delivered the bike on 12/03/2017.

The bike was used by me and each day morning it was horrendous task to start the bike through self or kick start, it would take a lot of time for the bike to start. The bike was then driven for about 370 kms for commuting at a speed of 35-40 kms/hr.

On 24.03.2017, i went for a long ride on the bike and during the ride the bike switched off several times and caused me a lot of inconvenience as we had gone in a group, which had one similar re classic bike and a re desert storm 500cc bike. The bike switched off for about 20 times in the 120 kms that we covered on that particular day.

It switched off one final time on the highway while returning and it did not start for a long time. I called my cousin, who is an experienced engineer and is an expert on bikes and cars and he advised to get it checked at a nearby garage. We pushed the bike to the nearby garage and the mechanic on learning that the bike is new told us that we have to take it to an authorised service centre. He just checked the oil level display and told us that there is no oil in it.

After the above incident, we got the bike towed and got it back to the re showroom and service centre (Whitefield motors) we bought it from. On reaching the showroom, we explained the problem to the service advisor, mr. Sreehari. He called in the mechanic and got the bike checked from all angles and the mechanic told us that there is no oil in the bike. The mechanic questioned us as to why we rode the bike without checking the oil level?
We asked him how come a brand new bike was sold to us without oil? We did not get any proper response from them.

Further as the whitefield showroom general manager was not available at that time, we were asked to come later to discuss the problem. We came later in the afternoon, to talk to the gm about the problem. The gm (Mr. Shashikant, ph. No. [protected]) started giving silly reasons about the condition of the bike and at one point he even told that it must be the battery problem at which we asked how come a brand new bike can have battery problem? He further told us that we have to directly contact the re factory at chennai. He told us that the showroom was not responsible for this problem. We asked him if the showroom is not responsible then how did you sell it to us? For which he had no response.

We left the bike at the showroom as we were not satisfied by the responses given by the gm and the entire team at the showroom. We told them that we will not take the bike back until the problem is solved.

After that we called them for 2 to 3 days to ask them about the solution to the problem but there was no response at all from the showroom. After 3 days they received our call and told us that they are not responsible for the problem and gave us re regional service manager (Mr. Arun, ph. No. [protected]) number. We called the service manager and explained him about the problem and he told us that he will call back.

We did not receive any call for about 2 days. After 2 days, i. E., on 31.03.2017, we received a call from one mr. Divakar (Technician, ph. No.[protected]) and he told us that he will visit the showroom and asked us to come to the showroom. We visited the showroom and mr. Divakar without even inspecting the bike, initially told us that the bike has no problem. Further he told us that the bike had less oil and that was the reason it was switching off. After we asked him a few technical questions about the constant switching off of the bike and the battery, he started giving vague responses. He had a talk with the showroom gm and mr. Arun and told us that the bike may have a battery issue and they offered to replace it. We were getting different responses from all of them present at the showroom.

We were asked to take the bike and they told us that the bike will have no further problems. We asked them to give that in writing but they refused to do it. I had worked day and night and saved enough money to book the bike, the money i invested in the bike is my hard earned money for almost 2 years. I have spent a considerable amount of time in following up with the showroom and that has caused my work to suffer, it has also led to a lot of mental agony and pain. It was my dream to own a re classic bike but due to the poor sales and after service, i feel cheated and my dream of owning a royal enfield bike has turned into a nightmare.

I now request only two things from the senior management at royal enfield motors:

1. Kindly get me a replacement as the bike i was given was a bad quality bike with a lot of issues.

2. Kindly get me a complete refund of the amount i paid to the showroom.

If my humble request is not honoured then i will have no choice but to take drastic action against a company, whose bike i have always loved.

Hoping for a positive response.

— sunil kumar r

This is to make you notice that the service provided by you is not at all up to mark. My vehicle has travelled around 1200 kms till now from the date I purchased. I have given it for 5 services which are not satisfactory. The full and proper service is not done by the service centre. They just wash the bike and return it instead of providing full service. In fact they never returned my bike on time. During 1st and 2nd service I came in total 5-6 times but still Instead of being serviced by you there are still many faults which are not repaired properly. What kind of service are you providing? This was the 5th time I gave it for service and still faults are the same. And after each and every service i have to go to service centre for 2 to 3 times because of faults which they have not solved and response given by service centre was 3rd class. At the time of purchase even I was told that it is compulsory to buy the extra service book worth Rs.1500. But it is of no use as service is never done on time. Before this also i have email you for the same. This time I hope you will see to it and take necessary actions n provide me best service and that too on time. Waiting for your positive reply.

Thank you

It looks like the vehicle has not pass the quality test at all. It’s only been four month now and I’m facing so much of problem with the vehicle. first, the clutch cable got cut all of a sudden it would have actually risked my life. second, there is a constant sound when i have a pillion rider along always. This has been communicated to the Service station (Sai Ram auto crafts) while servicing but nothing changed after service. It was my dream to own a RE but now it looks like i have an issue every other day. very disappointed.

Johnson
[protected]

Hi sir
I have Royal Enfield 350 it's only 9800 kilometers ride and my chain set is totally damage why ...? This is very bad spear part please making a good spear part because we are gives u money for good bike and then we take it this type of result so you should use good materials my Royal Enfield is only 1 year old I was many fault in my bike jumper problem, vibration, kilometers chain noise, Hadleigh automatic on off ...please take care of your customers... Thanks

My 350 classic black re just reached 15000km that i had purchased on october, 2015.
Last day when i was cleaning my re, i noticed that more than 10 teeth are broken. I mainly wonder because i used to follow servicing time period (Last @ 13095) properly and i personally clean and lube chain every 2nd and 4th sunday of the month. A
I know very well that parts are not made for lifetime but these should at least last for good time frame. As per the brand i. E. Royal enfield, its major part's strength and quality should maintained thus way that these will not damage within a year or after running few km.
I have shared my disappointments. It would be great help if you could answer in this context.

Iam vishwanath.M i have booked royal Enfield 350cc classic 8th January 2017 m/s.SAI RAM AUTOCRAFT mahadevapura Bangalore 560016 the service was overstated because they telling 45days but I received bike 75 days once vehicle will come they will not call and response we have to call men's they not pick-up call we have to visit the agency then only they will ans but when I booked bike they taken my self of 5000 rupees and the final vehicle cost was 1, 56, 436 but they not leased the 5000 they taken full amount of 1, 56, 436 after will call also they not pick-up call we have visit store then they will tell urs remaining amount it will get 6days after one month also they will not follow what is the service they will give wrestled service giving ! My friend Mr.sathya raj (mobile no:[protected]) he is booked vehicle 9th January 2017 m/s.EICHER MOTORS LIMITED but he got free helmet but way I'm not get helmet & the royal Customer care they not take feedback was new customers in sai ram autocraft

Purchased bike from Technica Motors, Iblur, Sarjapur Road, Bangalore. Classic 350cc, 2011 Model, 37K km. Was about to give it for regular service, suddenly noticed a crack in at the Right Hand side of the bike chassis (near kick rod) there is a crack. Chassis is an important member of the bike, should not crack like this, the life of the bike will reduce drastically in such cases. Important to note that the bike has not met accident so far. Raised a complaint[protected] to the service manager of the showroom, intern he said he will talk to territory manager and get back. So, far nothing is happening. Due to this crack I am not able to use the bike, afraid if it collapses suddenly. RE/Territory Manager Kindly act fast & solve the problem.

Best Regards,
Ashok
+91 [protected]
Bengaluru

I surrender my bike because how many times i can go that one complaint.

Am Dinesh kumar
Bike no TN52S5354

Yesterday i complaint they have no response.

I want to surrender my bike. What is the procedure?

Lot of stress in service.

Chamundi Enfield was not proper response in my complaint.

How many times i go . I feel very bad and stress.

So how i surrender my Enfield

Contact no: [protected]

For royal enfield thunderbird 350 CC spare parts not available in service center.
Basic parts like chain spracket, Engine oil, break shoe, disk pump, fork oil seal.

We checked with contact person parthasarathi in pallwaram service center.
They are having spares and try to push customer to buy from outside stores with more commission. Such a big fraud things happening.
Service center Contact no:[protected].

Dear sir,

I am suraj, i have ordered royal en field classic 350(black) on December 26th-2016.

And i have paid the money on Thursday march-16-2017, and they told that, they will deliver the bike on today ie;20.03.17, but now they are telling that, it is not in a stock you need to wait for one more week or more.This is not a fair responding from that dealers, and the salesman behavior also not good.and manager response also very bad.

The dealers address and contact no is this

No 7/712, Thottupalam, Marutharoad, , Palakkad, Kerala 678005
Phone:[protected] land:[protected]

Hello sir my receipt no.2014-15/C1/0002519
DATE 05/03/2015

as we booked CLASSIC 350(black) on above date
then after we delayed to take bike from showroom
but from 23/02/17 we again book CLASSIC reddith RED 350
and they promised to deliver at before 20th march and our booking was taken by Mr. mustakbhai

but now today showroom is denying delever at 20th march and now they are saying to delever after 3 months
so kindly tell us genuine reason
thanks

Hi I bought a new bike name Royal Infield Classic 350 of rs 1, 35, 488 only but as per rule of Company & indian govt. with bike helmet is also with it but company takes extra charges for helmet of Rs. 3500?- only but in Chandigarh helmet is also free with bike as rule but we purchase this bike from Haryana Ambala Cantt Rai market Royal Enfield they are not giving us any free helmet with bike of cost they are giving us that excuse in ambala there is not any scheme but in india this scheme is valid in Royal Enfield Company but they giving us only excuse. I Bought my bike yesterday on 18.3.2017 my booking number is . Theyare also saying that there is not any scheme in ambala only in chandigarh.BKNG[protected]
Name : Mahesh Kalia #61A Laxmi Vihar Jandli Ambala City
N

Hi My name is Rajasekar, Every time after giving my vehicle for service I get all the problems. My vehicle started getting engine noise (Cam noise) once i gave it for my first service. after that the service center raised a PO and did something and arrested the noise. Now I gave it for fourth services again i started getting engine noise I have take my vehicle to the service center for more that 5 time now for this problem but no solution.

My name is Gopal das Singhal resi at Balkeshwar Agra U.P. I have booked a Thunderbird 350 -ES- STONE as on[protected]. My booking no is BKNG[protected]. I have booked at Agra Royals, Sikandara agency. They promised me that sure short delivry in 1.5 month but I have not received delivery yet.
I have deposited Rs. 5000/- in advance . I have gone many times to ageny but they did not give any satisfactory answer to me.
Please help me as you can as soon as possible .

From
Gopal Das Singhal
Mob. No. [protected]

Booked a bike at re jubilee hills on december 26th 2016, and was promised delivery by 10th january 2017. And later on he kept postponing it every week and when the vehicle finally arrived it was delivered to some acquaintance of the dealer. After waiting for one and half month i finally cancelled it on 13th february 2017 and demanded for a refund which was not given till date and is still being postponed. When i called re hyderabad area sales manager mr. Ramesh regarding this @ [protected] he asked me to send the booking conformation receipt which i sent immediately for which i didn't receive a response and he keeps rejecting my calls. I also uploaded an conversation with mr. Ramesh to which he doesn't respond.

Hello, hi this is vignesh [protected][protected], from krishnagiri tamilnadu. Recently i bought re continental gt 535 on january 24th only 500kms done and my bike facing the issues, that is the paioli shock absorber got oil leakage (Rhs) i have already complained in the showroom dealers for that they have said we rectified the problem in first service now it got ready, but after the service done within 50kms again the oil leakage has started and leaking on till now. And i have already contacted customer care of royal enfield also and they noticed and they said after the service the oil complaint occurs we will replace the product. Now the oil is leaking, i want an replacement of that paioli shock absorbers. And one more problem that the odometer and tachometer console has also got cracked, there is no physical damage by me and this problem also want to be rectified by you. I'm waiting for your reply and solutions. I have attached the photos of evidence. My contact details; r. Vignesh
Contact; [protected]. [protected]. Krishnagiri-635001, tamilnadu. Service centre name: sri maruthi motors krishnagiri. As per your reply mail i've replied you the contact about me. And also i have already registered complain id ccshoc[protected] of royal enfield.

Hi All,

I am frustrated and exhausted at the same time. The reason being my so called "ROYAL ENFIELD" which i purchased last year in April and have clocked 18500+ KMS. There was no problem what so ever until 1st of March 2017, when suddenly there was a loud, noisy and unbearable sound from my engine head (Like one of Tappet) but this one was twice louder than what it should be and along with it the sound from the exhaust increased like 4 times as of like a motorcycle without the silencer sounds(unbearable for me and for the people around on the road).

Now i had gone to "SOUTH DELHI MOTORCYCLES SERVICE CENTRE", Okhla Phase 1 on 4th of March 2017(saturday) early morning after talking to the service representative MR. DEEPAK, assured me that this issue will get resolved (Under warranty). After waiting for 3 hrs i was told that i have to leave the bike as it is an issue of hydraulics, so these parts will be changed. Sunday Evening i get a call that i can come and collect my bike the issue has been resolved. I went to collect my bike i was told it was just dust so they have cleaned and on their assurance i took the bike. I drove it probably for 70 odd kms and the issue was there again. I took my bike and parked at my home. Called up the service centre they said get your bike to us on 14th March 2017 (Tuesday) our engineer will be coming, and so i did. After waiting 2 days i get a call from one of the mechanics Mr. Ravi stating again that i will have to wait for 4-5 days its an issue with hydraulics we do not have the part in stock so will get it and confirm you. I was not worried about the time but only my bike. Then next day i get a call from a lady saying my bike is ready and i can collect it. On asking that has the part changed, i got to hear the same ****ing reason that it was just dust nothing else. "What the ****". I went yesterday (16.03.2017) evening to collect my bike. Had a word with MR. DINESH who is the incharge of South Delhi Motorcycles. He told me that the engineer has had a look into it and it was issue of mud dust and rubble. And he assured me that this issue will not come again. Now after it only for 45 KMS this issue has come again and i am **** frustrated and irritated of this crap. Now these people are saying give us your bike on tuesday (21.03.2017). Is this the way you do the service and treat your customers, i am sorry to say but after spending 1.5 lacs on the so called dream bike of mine this is what is happening then it is getting in my nervs. I am furious and would want to escalate the matter where ever i can.

I AM REALLY VERY DISSAPOINTED IN THIS BIKE. AND EVEN GOING TO FILE A COMPLAINT IN THE CONSUMER COURT.

OR IS THIS JUST BECAUSE THE WARRANTY IS JUST ABOUT TO LAPSE AT 20000 KMS AND YOU GUYS ARE JUST SAVING YOUR ASSESS AND COST OF THE FREE PARTS THAT YOU WILL HAVE TO PUT.

I HAVE CLOCKED 19300 KMS NOW.

I would request humbly for the one last time to kindly look into the matter or i have to escalate this issue.

High time and i know that i'm not coming into ( BRAMHA MOTORS, shivaji nagar pune ) & team management and there false promises. This is to inform you that being a customer, i'm here to complain that i've been given several dates for my booking of thunder bird 350 cc ( STONE), since then i'm being patience and waiting for my booking. i used visit the above mentioned showroom but i'm not treated well there and being given false date after date. can you please figure this out. And also i'd like to mention an employee name -( Avinash), who's been so irresponsible and not even picking my daily calls and i'm been truly neglected by him as i want that strict action should be taken against him because he's acting like fraud.
i humbly request you to kindly look into this matter.
Thank you
Yours faithfully
Saurav Kumar
contact- [protected]

Hi

My name is Rakesh and I have booked Royal Enfield classic 350 by paying Rs 5000 & the store committed to deliver it within 30 days., which was not delivered within 30 days as committed, so I cancelled the booking. After cancelling a booking they were convincing me to buy accessories & get bike in 2 days, but I still continued with my cancellation decision. It was said that I will receive a check of booking amount RS. 5000 in 15 days but it has been more than 25 days now but no refund has been given. I am calling them and they are giving silly reasons for that.

My Mobile # [protected]

Kindly help