Royal Enfield Complaints & Reviews

This is to make you notice that the service provided by you is not at all up to mark. My vehicle has travelled around 1200 kms till now from the date I purchased. I have given it for 5 services which are not satisfactory. The full and proper service is not done by the service centre. They just wash the bike and return it instead of providing full service. In fact they never returned my bike on time. During 1st and 2nd service I came in total 5-6 times but still Instead of being serviced by you there are still many faults which are not repaired properly. What kind of service are you providing? This was the 5th time I gave it for service and still faults are the same. And after each and every service i have to go to service centre for 2 to 3 times because of faults which they have not solved and response given by service centre was 3rd class. At the time of purchase even I was told that it is compulsory to buy the extra service book worth Rs.1500. But it is of no use as service is never done on time. Before this also i have email you for the same. This time I hope you will see to it and take necessary actions n provide me best service and that too on time. Waiting for your positive reply.

Thank you

It looks like the vehicle has not pass the quality test at all. It’s only been four month now and I’m facing so much of problem with the vehicle. first, the clutch cable got cut all of a sudden it would have actually risked my life. second, there is a constant sound when i have a pillion rider along always. This has been communicated to the Service station (Sai Ram auto crafts) while servicing but nothing changed after service. It was my dream to own a RE but now it looks like i have an issue every other day. very disappointed.

Johnson
[protected]

Hi sir
I have Royal Enfield 350 it's only 9800 kilometers ride and my chain set is totally damage why ...? This is very bad spear part please making a good spear part because we are gives u money for good bike and then we take it this type of result so you should use good materials my Royal Enfield is only 1 year old I was many fault in my bike jumper problem, vibration, kilometers chain noise, Hadleigh automatic on off ...please take care of your customers... Thanks

My 350 classic black re just reached 15000km that i had purchased on october, 2015.
Last day when i was cleaning my re, i noticed that more than 10 teeth are broken. I mainly wonder because i used to follow servicing time period (Last @ 13095) properly and i personally clean and lube chain every 2nd and 4th sunday of the month. A
I know very well that parts are not made for lifetime but these should at least last for good time frame. As per the brand i. E. Royal enfield, its major part's strength and quality should maintained thus way that these will not damage within a year or after running few km.
I have shared my disappointments. It would be great help if you could answer in this context.

Iam vishwanath.M i have booked royal Enfield 350cc classic 8th January 2017 m/s.SAI RAM AUTOCRAFT mahadevapura Bangalore 560016 the service was overstated because they telling 45days but I received bike 75 days once vehicle will come they will not call and response we have to call men's they not pick-up call we have to visit the agency then only they will ans but when I booked bike they taken my self of 5000 rupees and the final vehicle cost was 1, 56, 436 but they not leased the 5000 they taken full amount of 1, 56, 436 after will call also they not pick-up call we have visit store then they will tell urs remaining amount it will get 6days after one month also they will not follow what is the service they will give wrestled service giving ! My friend Mr.sathya raj (mobile no:[protected]) he is booked vehicle 9th January 2017 m/s.EICHER MOTORS LIMITED but he got free helmet but way I'm not get helmet & the royal Customer care they not take feedback was new customers in sai ram autocraft

Purchased bike from Technica Motors, Iblur, Sarjapur Road, Bangalore. Classic 350cc, 2011 Model, 37K km. Was about to give it for regular service, suddenly noticed a crack in at the Right Hand side of the bike chassis (near kick rod) there is a crack. Chassis is an important member of the bike, should not crack like this, the life of the bike will reduce drastically in such cases. Important to note that the bike has not met accident so far. Raised a complaint[protected] to the service manager of the showroom, intern he said he will talk to territory manager and get back. So, far nothing is happening. Due to this crack I am not able to use the bike, afraid if it collapses suddenly. RE/Territory Manager Kindly act fast & solve the problem.

Best Regards,
Ashok
+91 [protected]
Bengaluru

I surrender my bike because how many times i can go that one complaint.

Am Dinesh kumar
Bike no TN52S5354

Yesterday i complaint they have no response.

I want to surrender my bike. What is the procedure?

Lot of stress in service.

Chamundi Enfield was not proper response in my complaint.

How many times i go . I feel very bad and stress.

So how i surrender my Enfield

Contact no: [protected]

For royal enfield thunderbird 350 CC spare parts not available in service center.
Basic parts like chain spracket, Engine oil, break shoe, disk pump, fork oil seal.

We checked with contact person parthasarathi in pallwaram service center.
They are having spares and try to push customer to buy from outside stores with more commission. Such a big fraud things happening.
Service center Contact no:[protected].

Dear sir,

I am suraj, i have ordered royal en field classic 350(black) on December 26th-2016.

And i have paid the money on Thursday march-16-2017, and they told that, they will deliver the bike on today ie;20.03.17, but now they are telling that, it is not in a stock you need to wait for one more week or more.This is not a fair responding from that dealers, and the salesman behavior also not good.and manager response also very bad.

The dealers address and contact no is this

No 7/712, Thottupalam, Marutharoad, , Palakkad, Kerala 678005
Phone:[protected] land:[protected]

Hello sir my receipt no.2014-15/C1/0002519
DATE 05/03/2015

as we booked CLASSIC 350(black) on above date
then after we delayed to take bike from showroom
but from 23/02/17 we again book CLASSIC reddith RED 350
and they promised to deliver at before 20th march and our booking was taken by Mr. mustakbhai

but now today showroom is denying delever at 20th march and now they are saying to delever after 3 months
so kindly tell us genuine reason
thanks

Hi I bought a new bike name Royal Infield Classic 350 of rs 1, 35, 488 only but as per rule of Company & indian govt. with bike helmet is also with it but company takes extra charges for helmet of Rs. 3500?- only but in Chandigarh helmet is also free with bike as rule but we purchase this bike from Haryana Ambala Cantt Rai market Royal Enfield they are not giving us any free helmet with bike of cost they are giving us that excuse in ambala there is not any scheme but in india this scheme is valid in Royal Enfield Company but they giving us only excuse. I Bought my bike yesterday on 18.3.2017 my booking number is . Theyare also saying that there is not any scheme in ambala only in chandigarh.BKNG[protected]
Name : Mahesh Kalia #61A Laxmi Vihar Jandli Ambala City
N

Hi My name is Rajasekar, Every time after giving my vehicle for service I get all the problems. My vehicle started getting engine noise (Cam noise) once i gave it for my first service. after that the service center raised a PO and did something and arrested the noise. Now I gave it for fourth services again i started getting engine noise I have take my vehicle to the service center for more that 5 time now for this problem but no solution.

My name is Gopal das Singhal resi at Balkeshwar Agra U.P. I have booked a Thunderbird 350 -ES- STONE as on[protected]. My booking no is BKNG[protected]. I have booked at Agra Royals, Sikandara agency. They promised me that sure short delivry in 1.5 month but I have not received delivery yet.
I have deposited Rs. 5000/- in advance . I have gone many times to ageny but they did not give any satisfactory answer to me.
Please help me as you can as soon as possible .

From
Gopal Das Singhal
Mob. No. [protected]

Booked a bike at re jubilee hills on december 26th 2016, and was promised delivery by 10th january 2017. And later on he kept postponing it every week and when the vehicle finally arrived it was delivered to some acquaintance of the dealer. After waiting for one and half month i finally cancelled it on 13th february 2017 and demanded for a refund which was not given till date and is still being postponed. When i called re hyderabad area sales manager mr. Ramesh regarding this @ [protected] he asked me to send the booking conformation receipt which i sent immediately for which i didn't receive a response and he keeps rejecting my calls. I also uploaded an conversation with mr. Ramesh to which he doesn't respond.

Hello, hi this is vignesh [protected][protected], from krishnagiri tamilnadu. Recently i bought re continental gt 535 on january 24th only 500kms done and my bike facing the issues, that is the paioli shock absorber got oil leakage (Rhs) i have already complained in the showroom dealers for that they have said we rectified the problem in first service now it got ready, but after the service done within 50kms again the oil leakage has started and leaking on till now. And i have already contacted customer care of royal enfield also and they noticed and they said after the service the oil complaint occurs we will replace the product. Now the oil is leaking, i want an replacement of that paioli shock absorbers. And one more problem that the odometer and tachometer console has also got cracked, there is no physical damage by me and this problem also want to be rectified by you. I'm waiting for your reply and solutions. I have attached the photos of evidence. My contact details; r. Vignesh
Contact; [protected]. [protected]. Krishnagiri-635001, tamilnadu. Service centre name: sri maruthi motors krishnagiri. As per your reply mail i've replied you the contact about me. And also i have already registered complain id ccshoc[protected] of royal enfield.

Hi All,

I am frustrated and exhausted at the same time. The reason being my so called "ROYAL ENFIELD" which i purchased last year in April and have clocked 18500+ KMS. There was no problem what so ever until 1st of March 2017, when suddenly there was a loud, noisy and unbearable sound from my engine head (Like one of Tappet) but this one was twice louder than what it should be and along with it the sound from the exhaust increased like 4 times as of like a motorcycle without the silencer sounds(unbearable for me and for the people around on the road).

Now i had gone to "SOUTH DELHI MOTORCYCLES SERVICE CENTRE", Okhla Phase 1 on 4th of March 2017(saturday) early morning after talking to the service representative MR. DEEPAK, assured me that this issue will get resolved (Under warranty). After waiting for 3 hrs i was told that i have to leave the bike as it is an issue of hydraulics, so these parts will be changed. Sunday Evening i get a call that i can come and collect my bike the issue has been resolved. I went to collect my bike i was told it was just dust so they have cleaned and on their assurance i took the bike. I drove it probably for 70 odd kms and the issue was there again. I took my bike and parked at my home. Called up the service centre they said get your bike to us on 14th March 2017 (Tuesday) our engineer will be coming, and so i did. After waiting 2 days i get a call from one of the mechanics Mr. Ravi stating again that i will have to wait for 4-5 days its an issue with hydraulics we do not have the part in stock so will get it and confirm you. I was not worried about the time but only my bike. Then next day i get a call from a lady saying my bike is ready and i can collect it. On asking that has the part changed, i got to hear the same ****ing reason that it was just dust nothing else. "What the ****". I went yesterday (16.03.2017) evening to collect my bike. Had a word with MR. DINESH who is the incharge of South Delhi Motorcycles. He told me that the engineer has had a look into it and it was issue of mud dust and rubble. And he assured me that this issue will not come again. Now after it only for 45 KMS this issue has come again and i am **** frustrated and irritated of this crap. Now these people are saying give us your bike on tuesday (21.03.2017). Is this the way you do the service and treat your customers, i am sorry to say but after spending 1.5 lacs on the so called dream bike of mine this is what is happening then it is getting in my nervs. I am furious and would want to escalate the matter where ever i can.

I AM REALLY VERY DISSAPOINTED IN THIS BIKE. AND EVEN GOING TO FILE A COMPLAINT IN THE CONSUMER COURT.

OR IS THIS JUST BECAUSE THE WARRANTY IS JUST ABOUT TO LAPSE AT 20000 KMS AND YOU GUYS ARE JUST SAVING YOUR ASSESS AND COST OF THE FREE PARTS THAT YOU WILL HAVE TO PUT.

I HAVE CLOCKED 19300 KMS NOW.

I would request humbly for the one last time to kindly look into the matter or i have to escalate this issue.

High time and i know that i'm not coming into ( BRAMHA MOTORS, shivaji nagar pune ) & team management and there false promises. This is to inform you that being a customer, i'm here to complain that i've been given several dates for my booking of thunder bird 350 cc ( STONE), since then i'm being patience and waiting for my booking. i used visit the above mentioned showroom but i'm not treated well there and being given false date after date. can you please figure this out. And also i'd like to mention an employee name -( Avinash), who's been so irresponsible and not even picking my daily calls and i'm been truly neglected by him as i want that strict action should be taken against him because he's acting like fraud.
i humbly request you to kindly look into this matter.
Thank you
Yours faithfully
Saurav Kumar
contact- [protected]

Hi

My name is Rakesh and I have booked Royal Enfield classic 350 by paying Rs 5000 & the store committed to deliver it within 30 days., which was not delivered within 30 days as committed, so I cancelled the booking. After cancelling a booking they were convincing me to buy accessories & get bike in 2 days, but I still continued with my cancellation decision. It was said that I will receive a check of booking amount RS. 5000 in 15 days but it has been more than 25 days now but no refund has been given. I am calling them and they are giving silly reasons for that.

My Mobile # [protected]

Kindly help

Dear Royal Enfield,

I am a great fan of Royal Enfield. I had owned royal Enfield – 350CC Ash colour bike which was purchased on “26th-March-16” which has been now stolen on 21st-Jan-17.

I have also booked a new Royal Enfield again on 28th Jan 2017 but till now I haven't heard anything from you guys about the exact delivery date. Every time I call your sales man I get a answer saying please wait for 15 more days. Let me know when exactly you guys will be supplying the bike.

Why are you guys just delaying in delivering I have started to hate Royal Enfield just because of your delay in response and not able to meet up the expectations of the customer especially in delivery date.

Let me know if you can deliver the bike for my booking Id BKNG[protected] in next one week else I will have to go ahead and buy other bike from other manufacturers (BAJAJ DOMINAR 400).

Regards,
Puneeth Kumar

I am addressing this mailer in context to the rework or service my re himalayan (Ka-01-hs-0207) is incurring owing the serious problems i have been facing since i got this bike.. Now at least after 6 months worth hardship of waiting & repeated follow ups, you are not able to fix it.

I would again urge you to do the needful replacement of the clutch-plate, overhead cam-shaft & to sort out the primary issues of serious engine over-heating, oil leakage, gear shifting, temperature gauge, internal electrical wiring & the overall performance affected due to all these related issues..