Royal Enfield Complaints & Reviews

In Namakkal, Tiruchengode branch
I've paid full amount still I dont have my bike on my hand
They give an promise on[protected].
But still I dont got my bike, i've called them around 8 times but still I don't get any response I'm really disappointment about this service.
I've already raised a compliment but still no response.
Can you please help me on this.

I had booked a marine blue thunderbird 350cc bike on 12th jan'17 from dhone automobiles nagar road and manager committed me that it will be delivered to me in 1 week only. After which i paid rs.100, 000. After repeated follow up i am still not getting an actual date when it will be really delivered as they keep on changing the date and almost one month has gone by. Receipts of service charge is also not given to me.
Earlier also i had booked this bike twice in 2016 and same sequence of activities had happened then also. After two month he took 1 month more even after paying the full amount required and on top of it, the worst insult was, my bike is being sold to some one else right in front of my eyes. The sales manager has pulled out this cheap trick. Then i canceled the bike. After that i booked once again with same dealer and then also same thing happened.

I have strong complaint against this dealership.

Dhone automobiles dealership, pune
Salesmanager - mr. Sachin

Iam purchased re on last july.. on jst passed 5000 km.. my vehicle not pulling sometimes for over 40km/hr..its major issue. iam report nearest service centre 10or more times... not solved... what we can do...?. vehicle details.. dealer- unnonny motors, kollam, delivery date- 22/07/16...irresponsibility in company side. this time warranty period. company mis behaviour this time..

Sir I am Jung I brought in Bangalore Chassis No-ME3U3S5C1FG262266.Engine-No;-U3S5C0FG857910.Date of sales 22/08/2015,

In Bangalore good service & good responses given for customer and vehicle.
But in Davangere i made 1.services.Date;-11/04/2016.job card no-287. Odo Reading:-2973.km. That time main complaint I told when start my bike and put 1 gear with apply full clutch crank sound coming i told and clock indicate problem not solved i ask next service you come from head office Service Engg coming we call you till not call me and hear water service very low grad service.

Today i given service Oda-6011Km i make payment-Rs- 1531.00.and job card no-412.invoice-no;-sinv[protected].Date-02/02/2017.
My same complete i repeat above i mention Clutch Crank sound + Time pm/am clock indicate problem not be close still pending and after service engg oil change the symbol will spanner is still showing i ask why till showing when engg oil change the show room in charge told me if 2row are day after 2row not going please come to our service Depo we attending your problem because our main mechanic is out of station means 4 day leave.
And water service also very bad in this service centre.

Sir i ask you still my problem not slow how is next because my free service is complete sir what can i do please advice me from your end
And also instruct to Davanagere Royal Enfield. Service and showroom give good service to customer not only make money if give good service and make charge nobody abjection to give money if customer satisfaction.

Please take action and give responses my mail please need full for me

Thanking you.

M.S.Jung

Hi!
This is for your kind information that I purchased Continental GT 535 in month of September 2014 (HR 26 CK 8038). Past 1.5 years I am suffering from the bike issue. Whenever I send bike for service there is a new issue from the service central. There is a Dealer call Manzil Motors where I have sent my bike many time but very pathetic service. Staff is very un professional. I had a small bike starting issue and these people changed the entire wiring and I was charged. But there was no issue in wiring only fuel pump had some problem. After every service this bike had different issues... I paid for a new battery but these people gave me a used battery. I don't where I go with this bike.

Sir/madam,
I brought 1 new standard 350 CC bullet from the dealer name INTREPID WORKS, PATTAMBI, KERALA on 30th of December. On that time they didn't gave helmet, on that time they told me, "there is a shortage of helmet in their showroom so with in one week we will give you" and till now i didn't get any helmet from them and while contacting them they telling me it'll take more time. On the delivery time they promised me they'll give with in a week, but till i didn't get any calls or messages or emails from them. They told me that we don't have helmet right now and if you have any urgent you go and make complaint to Royal Enfield official site or send a e-mail. they are simply extending the dates. I totally fed-up with their service and behavior. So i kindly request you to please do necessary action on my problem and I am hoping a positive reply from your side.
yours faithfully,
Ragesh
Mob:- [protected]

I have given my bike for servicing near Malakpet Royal enfield service center.

Name : Dark Motors.

Even after taking my bike to them 3 times they are not doing the proper work. Handle is not good they have changed the position of scratch guard due to which gear shifting is a problem. Due to which i fell of my bike once.

Need a solution to this and one time fix please.
Please help

Hi Team,

I booked a Royalenfield Thunderbird 350 CC (marine blue) on 23rd Jan 2017 at GUGNANI MOTOR Bhubaneswar. But i got a message(9.15 pm) that your bike was 4 days postponed, at that time(9.20 pm) i called the given number which was mentioned on message but the receiver used slang which was not mentioned on email.

REALLY PAINFUL WHAT I FELT.
DETAILS ARE ATTACHED.

PLEASE GO THROUGH BELOW ATTACHED COPY WHICH WAS SUBMITTED ON 28TH Jan to Mr Santosh Kumar Sahoo AT GUGNANI MOTORS BHUBANESWAR.

Thanks & Regards
Alok Ranjan Bihari.

MOB- [protected]/[protected]

Let me introduce myself. I am Sajimon, working as an engineer in a super specialty hospital in Cochin. I had purchased a Royal Enfield Bullet 500 Marsh Grey on 1-8-2016 direct from company outlet.

Immediately after 1st service which was done at the company outlet, the safety guard came loose. Since the fixing nuts were not available in the open market, i had to rely on the company outlet for fixing it.
further, just some days past the second service, the carburetor went loose.

Later, even before the 3rd service the engine developed some wired noise. The vehicle had run only 5850kms by then, immediately i took it for the 3rd service. Around 100kms after the 3rd service, the noise came back & this time it was continuous.

Again i gave the vehicle for service at company outlet on[protected], they asked one week for correcting it. When i contacted back on 25th January, they revealed that the crank bearing was faulty & the crank alignment has gone. They are to rectify the fault by giving it at some local LATHE!!

This is absurdity & is a clear proof of manufacturing defect, I insist you take back this faulty vehicle and issue a new one to me.

I can no longer tolerate such a faulty vehicle.

Sir/Mam

I had purchased bullet Electra 3 months
ago but in the meantime the bike was not working properly I had visited 3 to 4 times in Jammu office but they were not resolved my problem .Sir my bike is in warranty period .I am not satisfied with the working of officials .So, Sir it's my humble request please solve my problem as soon as possible.

Thanks

Regards
Udit Baru
[protected]

I purchased classic desert storm from Solitaire Automotive noida sector 63 on 2/10/2016. My bullet number is UP14CZ7907 From very first day i am facing starting problem in my new bullet. I am not able to start my bullet from kick starter. I usually spent half an hour to make it start from kick starter but always failed. I told Solitaire Automotive owner many times regarding this issue but they are not able to resolve it. Please look into this issue.

My Thunderbird 350 with registration number TN 70 P 4987.I left for service with a complaint about my rear wheel rubbing.I left in two different authorised service centre for 3 times each time paying bills in my town but they couldn't clear the complaint.Such a disappointment .Such a worst service and they are using my vehicle for their personal work travelling around 20 to 25kma everytime.I m getting delivered my one more classic 350 on Jan 30.Afraid of the services of both the vehicles.kindly look after it.

This is with much disappointment I would like to record this complain.
During the first service, even after repeatedly telling the showroom people that the clutch and cable adjustment needs to be checked they didn’t bother to do that and just washed the vehicle and gave it back.
And now with less than 15 hundred KM the clutch cable is cut. It was in the middle of a busy client visits I had to push the vehicle for 3 KMs.
Royal Enfield is a very good brand and never expected to get this kind of service from the showroom people. I feel hesitant to even suggest this to my friends, how is that a cable cannot withstand 1445 km too.. very disappointed.

From Johnson-[protected]

I have booked royal enfield thunderbird lightening 350 in chrompet. They said that the waiting period will be 45 days and also they mentioned the same in booking form. But now its been more than 60 days till now i didnt received any good response from them. I heard that the bike price has increased. If its raised within the 45 days of waiting period I can pay whatever the amount . But its been nearly 65 to 70 days was over. How can I pay the amount that was raised after my waiting period.Also i didnt received any proper response from them.
Is this the Quality of response from big reputed company Royal Enfield ?

The Meter u were providing is not at all correct.it runs faster than the original kilometer.. I checked it with other vehicle were other vehicle runs 4.5 km my vehicle shows 5.1km, for the same distance..it's all the matter of cheating..second on is a the assembling part.tappet you were assembling is not assembled properly..for that reason my vehicle had undergone an engine repair...I am planning to file a complaint against the company owner for cheating..and other lossess that I had faced till now..I am waiting for a replay from your side, to go ahead with it or not..I hope u under stand my problem.

They use duplicate parts and bill for the original price, My handbar got rusted within 3 months time, When i went there to ask the service manager named Mr. ChandraMohan, he says it happens sometime and we can't do anything about it. His customer service was unbearable.

And when i ask him to give a written statement about the part, he refused to give it, then i asked atleast give me the customer care number, he said there is no number available so take the email id. And i asked the nodal officer email id, he said that he won't give that mail id, I don't know why he refused to give nodal officer email id, though i can get it from online he is refusing to give it to me.

I am sure they are using duplicate parts as the oil filter got spoiled within 5 days time and also you must see their oil service, i checked the oil on the next day of the service, it gone black like anything.

I spent 7000s and 3000s all the time when i give service there, but nothing is worth. They simply change parts and no improvement, when i complaint they simply say that you have to change that and this.

The only reason i go to company service because they only accepts credit card, I can't give my CC to local mechanic, though they charge 2% extra on credit cards, I have no other options than goint there for service.

I don't know what else would be fine than posting here about their service, this is the first time am complaining about anything here, Lets see what solution/help i get from here.

My booking order no : BKNG[protected]
Booking date : 16 October 2016

I didn't get my delivery of thunderbird 350cc asphalt colour now also ... when I will get it bike delivery.please take action immediately as soon as possible and reply me when I get the bike
I have faith on royal Enfield company don't fail it
Sri Venkateshwara bike zone royal Enfield not communicating properly and giving wrong report ...send them a mail to them and warn them how to act with royal Enfield consumers . They are spoiling the good name of royal Enfield name and respect

This is regarding Royal Enfield's newest product, the Himalayan. This motorcycle has been marketed to take on the Himalayas in the worst conditions. However, I am amongst many other owners who are having various issues with the build quality even when riding in cities. Barely a few months old, only 5000kms, the engine, gearbox, the handle bar assembly, the electrical are all failing. Some are serious enough to be life threatening. Although the company is fixing certain issues as and when they come, it is still up to us, the consumer to continue pursuing again and again and again with the service centres across India to convince them of several problems.

My individual bike has experience the follow, at only 5000kms on the odometer:

Handlebar t-cone set assembly. This affects handling of the bike.

Electrical systems. The bike randomly shuts off. Engine, and all electrical parts, lights, turn indicators, break lights, horn, even the starter motor. You can only imagine how dangerous this can get.

The bike frame has had weak spots, where dropping the bike, resulted in not a minor scratch, but a welded piece of the frame broke off.

The gearbox is extremely hard. At time you miss shifting up or down in city traffic and it can stall the bike.

The engine is sluggish. Even after an oil change much earlier than the service manual recommendation. There is no power under 3500 to 4000 revs. The bike's red line is 6000, so from this ratio, its too high to get any power.

The engine seems to have frequent issues with the tappet setting. This, apparently, controls the valves, and needs adjustment often.

The fuel economy listed by the company is around 30kmpl. most of the riders I have spoken with claim between 16kmpl to 24kmpl best.

The rear suspension after riding with a pillion seems to get stiffer. And it sends jolting shocks up your spine. Remember, this bike is supposed to tackle off-road conditions, but minor pothole patch work and melted tar on the roads can become painful.

The handling has been compromised after the t-cone assembly has been replaced.

The service centres have not been entirely honest about their ability to service the bikes. During my 10 month ownership of the bike, the bike has been at the service centre, or unusable for a good 40% of the time.

The bike was advertised to have gone through a 5 year long R&D process, however, it seems that the first few batches of owners were the test subjects. The newer bikes seem to be having less problems. I think its only fair that we get all the parts replaced, or our bikes replaced due to so many issues that we have faced.

Hi, I am Shirish Kalbhor using electra 350 since last 5 years. On 18 Jan 2017, while going to office on speed breaker I heard loud sound of breaking something. later on i got to know my electra's rear side semitrailing arm's bolt broken up into two pieces. How could this bolt broke ? What would be the reasons behind this ?. I request you to replace this broken bolt into new one.

Hi, My name is GOWTHAM A.V. Recently (14 Nov'16) I bought thunderbird 500 marine from Royal Enfield Company Store, Adayar, Chennai. From the day I got delivery there is a kocking sound from the engine and the engine doesn`t even pull in bridges. and simple slopes. I Complained about this issue every 250kms I ridden and now I have jus reached 1500 kms odo. complained on this in velavan motors service center, alapakkam Chennai everytime I take my bike there and once in Royal enfield Company service center also but no actions taken to solve this issue. Engine knocking is a serious issue I cant ride my bike as such like that. but the service center guys asking me to ride till 3000kms now. at 1st they told after 1st servce it will be solved. i.e.500kms. then every 250 kms they keep on giving me the same reply. they are not understanding what I am sayng. please take this seriously and help me to solve this issue