Royal Enfield Complaints & Reviews

Royal Enfield is an iconic brand bt Royal Enfield services are not at all bothering abt the customer problems and also the company .. Royal Enfield bikes are having 1n mejor complaint(issues) which is engine oil leakage problem. This problem is nt at all tallrate plz take some action on this issue. When we are taking out bike in a early mrg this takes the riders to very sad mood and all the other brands are giving such gud and quality services regarding their bikes engine and packing why can't the Royal Enfield this most popular and iconic brand in our country and they take some pricossions on this particular issue(oil leakage) and in some social media or in youtube the people are updating so many vedios on this particular issue why can't this issues reaching Royal Enfield automobile engineer's dnt know and please give good solutions for this .

I am Shahabazkhan Bargir. I bought the Classic 500 in October 2016. I am facing a problem in my bike since a month that the engine is making a noise while riding above 60 KMPH. Plus there is an issue with the wiring coz all the three parking bulbs are fused, so i got that changed on 20th Dec 2016 but one of them fused again the same day. Secondly the brakeliners are also gone in just 4000 kms of run and your service center executives say that it can be brushed to zero within 2000 kms run too (they claim that they have that customers too). and there are many problems with the bike too so please call me asap so that i can get the best solution for the same.

Thank you

Regards,
Shahabazkhan V. Bargir
Director of Productions
Flying Dreams Media
[protected]

Hi, i have purchased a thunderbird 350cc from b narayanapura on 1st dec 2016. I have not yet received the tool kit which was suppose to come with the bike. I have to change the tube within a week since it got torned near the valve.
I gave my vehicle for servicing on 19th dec and it was told to me that i will get the bike in evening and it's 20th dec 1:00pm and still i did not receive any update from the service center and when i call to the showroom they asked me to contact supervisor, and then he asked me to contact other supervisor, and when i call all these guys i get a similar answer that none of them are in the showroom and all are outside and they tell they will call me but they never call again. Such worst service experience with the royal enfield.

Regards,
Mahesh rao
[protected]

I purchased enfield 350 classic on 28th novemeber 2016 from mira road showroom in thane district, just after two days it started making nocking sound from engine, i took the bike to service station twicethey keep my bike for two to three days and give me back, every time they just fools me and send back saying its done now sound will not come but after a kilometers run the sound reappears.. I am irritated because of this worst response from enfield.. Please help.

It is a terrible experience buying the royal enfield, the very first thing the delivery was not on time & more over before taking the delivery the parking light & rpm meter wasn't working.

Secondly after 15 days, there was noise in engine & it was vibrating, the showroom guys fooled saying that after 200 kms the vehicle will be in condition.

When gave the vehicle for first service instead of rectifying the problem, they just made the bill of 1048 & they had my vehicle for 3 days saying that they will correct the problem, but nothing happened.

Again for the second time i gave the vehicle still it has the same problem.

Mr. Venkat manager at royal enfield, cvs motors, mekhri circle is so rude & unprofessional.

I would like to get my vehicle replaced

I went to free service camp of RE silchar, service center & tell them the problem about my bike they send me outside to repair a parts from another. I went there & repair the same. The party demand me 10 times extra. I argu them then they tell me the commission system of servicing center. They also take extra amount from customers for spare parts which is not use. I send you the bill the no. 4 is not use in my bike but they ...We are facing the stupid problem. Can u solve the problem or will go for legal further process...thank you

The gear indicator on my himalayan has been showing wrong gear all this while. On visiting the service center, they could do nothing. The gear movement from 1st to 2nd gear is way too hard and requires too much power. Having paid a premium for the bike i should have expected far better service. This is the condition after just 6 months/1500 kms. If the device is faulty, as per law, i am entitled to a replacememt.

P. S: i do not need a replacement, please rectify my existing bike.

I had bought a thunderbird in the month of february 2015.in my booklet it is mentioned that warranty period is 10000/1 year. When i asked about the same they said this is an old book and the warranty period will be 20000/2 years. But they did not inform me about the paid service. Now my fuel indicator is not working and it is diagnosed that same is an issue with the fuel guage which have to be replaced. Also the odo meter is not working. But now they are saying that warranty claim will be rejected because paid service is not done on time. I have however done 2 paid services, but time was not considered as i was not informed. What should i do to get the claim?

Dear Sir / Madam,

With the heaviest heart would like to draw your attention that i am facing the pathetic after sales service form your dealership which are not competent enough to rectified any problem.

I have kept my vehicle to your workshop on 25th Nov’16 only for service without any kind of noise; but surprisingly in afternoon i got call from one of your service advisor who informed me that rear wheel bearing needed to be replaced as he found abnormal noise was found by him!!!

As i don’t want any compromise with my dream vehicle (GJ01SY0140) ; i have given approval for chargeable replacement of rear wheel bearings. (Even without any question).

Now after 13 days only; abnormal noise is coming in my vehicle which was never felt before the service; again i went to dealership today morning and now they are telling me for the required replacement of HUB!!! What a great service standard of your company !!! i gave my vehicle for smooth functioning and without any problem and you delivered it with the lots of abnormalities.

As my vehicle was not having any problem before service; i will not pay for HUB change it in Free of cost as it was failed due to incompetency of your technician ; or fix my old bearings again in my vehicle and return my money.

I hope someone sincerely look into it for the resolution.

Regards,

Deep Prajapati

Some abnormal noise was observed from the engine, when I went to the authorised workshop to solve this issue they ask to leave the bike as it was a time consuming process. For Three days the bike was there at the service station and every day when I use to visit there they use to say that it will take more time.
Finally on third day when I visit the work station they said that the bike is ready. But when I checked the bike the clutch was too loose/ free and was not in working condition. When I enquired about the same the mechanic said that the clutch wire needs replacement, which was perfectly fine at the time I submitted my bike with them. The manager then looked into and got the clutch wire replaced. The front number plate was also broken when I received my bike. During the time of delivery there was also no engine oil in the engine and they poured about 700ml engine oil in front of me. If this type of recklessness is there at the authorised service centre then I think I should prefer going to a local mechanic.

The thunderbird 500 spokes got cut on run 3-4 spokes from inside the wheel hub how come this is possible for 2 lakh worth of bike. That too they say its cruiser. How can i trust this bike and take high way and long tours. How come it can come out in 8000 km of run worst build quality by the manufacturer. More over they dont give service history of their repairs at service center because the consumer will go and file a consumer complaint. Cvs motors worst response to customers.

Why such a pathetic service? second complaint in less than 4months .. First while buying, second while riding! thank you RE both with the same showroom: GO green motors( purchase and service). MY bike from Day 1 had a faulty fuel gauge and its been 4 months now, they replace with other faulty fuel guage and I get stuck up somewhere on the roads with an empty tank. If that was the only problem, I would have atleast not been this furious. Their service is even screwed UP ( sorry about the language!) .. the moment I hit 3rd gear the bike gets a jerk, (not happened before the service) .. and its been on till today when they say there is no issue at service. How can you address me on this ? Their service station is also at a place with no roads that getting the bike out makes it need another service + the way they handle the bike inside .. I felt like crying !

I am facing continuous service related issues from sri velavan motors (Aalapakkam, chennai). Every time i give the vehicle for service the compliant is not addressed properly.

Recently they have given me the vehicle without even checking battery status. I have pay them the pick up and drop fees again and again after service and my complaint is not being resolved. Also i have told my fuel guage is not working and they have given me back without addressing.

Also. I also got few information that the technicians working there are not equipped to handle the re.

சார்
நான் ராயல் என்பீல்ட் வாகனம் செப்டம்பர் 2016 அன்று ரோஸ்ட்டர் ஆட்டோமொபைல் இல் டெலிவரி எடுத்தேன் ஆனால் முதல் சர்வீஸ் அப்போதே மேற்கூரிய இந்த பிரச்சனையை சொன்னேன் அவர்கள் சரிசெய்து கொடுத்த இரண்டு வாரத்தில் மீண்டும் அதே பிரச்சனை ஏற்பட்டு மீண்டும் அவர்களின் எடுத்து சென்றேன் மீண்டும் சரிசெய்து கொடுத்தார்கள் தற்போது மீண்டும் அதே பிரச்சனை இதனை ராயல் என்பீல்ட் நிறுவனத்திற்க�...⇄ ட்வீட்டர் மூலம் மூன்று, நான்கு முறை தெரிவித்த பிறகு சம்பந்தப்பட்டà...⇄ தொடர்பு கொண்டு சரிசெய்து கொடுப்பார்கள் என்று பதிவிட்டர்கள் ஆனால் அவர்கள் கூறி இன்றோடு ஒரு நாள் முடிவடைந்துவிà...⇄ . ஆனால் இதுவரை யாரும் தொடர்புகொள்ளவ�...⇄ இதனால் நான் பெரும் மன உளைச்சலுக்கு ஆளாகிஉள்ளேன். தயவுசெய்து எனக்கு இந்த பிரச்சனையை சரிசெய்து கொடுங்கள் .
நன்றி

I m purchasing 350 classic on shri mahadev agency noida.
I ve booked my bike 10/10/16 they were promised to me... He delivred my bike on 24 but they dont he give me on 28/10 n talking language very vilgure.
On deleveiry he promised to me he was provide me the temprary number paper on 3-4 working days but today 25/11/16 he was not provide to me.
When we call him they dont pick my call supose bymistake he pick the call those time him talking language very dirty (I cant descirb there).
Please help me n provide me the my temprary number paper please
Contact no-[protected]

Vehicle Booked : Thunderbird 350 cc
Name of Booking : PRAVEEN BHATNAGAR
Full Payment of Rs 1, 56, 817.00 made on 20th November 2016

We are being refused Number Plate Painting with Registration Nos by Mr Rudra. He was extremely rude when I told I would be taking up this matter seriously. The ORIGINAL PASSPORT also is with them given for Registration Purpose.

Bike was needed today as it is my Son's Birthday (Praveen Bhatnagar) and the whole purpose is lost.

Please help resolve matter immediately and oblige

Regards,

Prafulla Bhatnagar
(Father of Praveen Bhatnagar)
+[protected]

Dear Sir, I bought a new classic 350 bike from royal enfield in July 2016. Now it has covered a distance of 7200 km. 2 days before when i was riding the bike, there found some slippage in chains with sound and when checked it was found that 25 teethes of sprocket (rear side) found in broken condition. I bought this bike for Rs 1, 45, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is TN-10AT- 4578. Please do the needful. Regards, Satish Teki, 221 Astalaxminagar, alapakkam chennai 116. Mobile : [protected]

I gave my RE 350 for service on 19/11/2016. I had wobbling in my back wheel and the job card was placed for the same... I received a bill amount of 699 on Sunday stating the issue is fixed... But when i came to check there was nothing done in my bike... The wobbling was still there... The mechanics said they will check again and asked me to come on Monday. Again I came on Monday the issue was not fixed. I had to return without my bike. Im here again on Tuesday and did a test drive but the wobbling is still there. Also I heard bearing noise. And now they say the bearing has to be replaced. Such un knowledged mechanics here in this service centre at Chrompet.... Never come to Chrompet Thiruneermalai service centre... This amman service centre and showroom people suck big time...

After having a frustrating experience & utter disappointment I'm mailing you with my grievance.

I've placed an online order at Royal Enfield Store on Oct 23, 2016 to buy riding boots for my upcoming all India ride for which I'm making a travel documentary in my Desert Storm 2014 Model.

First they shipped me a wrong size(size 43 instead of size 42), Then after numerous calls to incompetent customer care executives, finally my order was reverse picked up for exchange after long delay.

I haven't received my actual order till now which was placed over a month ago neither is there any updates from Royal Enfield Store.

It seems that the team at Royal Enfield Store are either not functioning nor are they accountable . they'e clearly not concerned about their customer at all.

I'm a seasoned rider & to me and everybody else like me, we trust in this brand called "Royal Enfield". but its clear that your sales & online teams are least worried about the falling brand value among your passionate followers.

I'm aware that I'm mailing cross platform because the right channel to resolve this matter is utter useless & non-functional. They dont even have the etiquette to even apologize for their blunder let alone solve it.

I hope something works out here or my travel plans will go waste.

Date of placing order : october 23, 2016
Order Number : #10375
Order Type = Ridding Boots Size 42
Order worth = Rs 7500/-

Your unhappy customer,

Vivek Kumar
--
Attached is a picture of the product.

I have purchase a bullet electra 350 date 27/10/2016 sheron automobiles bhiwani. Full cheat with me. Passing papers not hand over till date 20/11/16. Insurance charged zero dape handover normal insurance. Company provide normal whiles but charged 8800/- alive whiles normal not handover. One month maximum complete no documents received. Customer service zero