Dec 01, 2016
Updated by [email protected] Dear Consumer Team,
With reference to trail mail i got a call from Mr Prashanth(He introduced as Karnataka region Service head).Thanks for the quick revert.
We all(Me, Mathew and Prashanth) met on Tuesday in Teknik motors service center Indiranagar and had a discussion on the issue.
We clearly explained the issues that we have been facing from the Day1 of Bike delivery to Prashanth.
The same has been accepted by the RE Showroom employee(Mathew) that all the issues were there in bike and delivered a faulty piece to me in front of Mr Prashanth.
Mr Prashanth and i went on test drive in my bike and he has confirmed all the issues are genuine in the bike that i raised in the forum.
He could not ride for 1 km because of multiple issues and finally the bike was stopped in the middle of the road, later i helped out Prashanth in starting the bike.
I am really frustrated with the issues from Day 1 and surprised to know the incapability of RE showroom dealers.
After all the discussion he said to leave the bike at service center and he would repair it again.
This is a mere response after all the issue which we faced again the same reason as to leave the bike and they would repair it again which was not fixed before when we gave it to service twice and again when the complaint was reported bike was left in the showroom.
Ideally the dealers took the bike 4 times, despite of leaving bike for weeks together they were unable to fix the issue.
After each service the bike issue has been increased and the dealers are justifying the issues without giving the proper resolution.
This clearly proves the incapability of dealers and my hopes and trust on dealers are completely shattered.
I am in complete dilemma as to how i can trust RE dealers after all the above issue and opted wrong showroom to purchase the bike.
I would strongly recommend people not to go for RE showroom in indiranagar as they provide faulty bikes.
Reputation of RE is spoiled by indiranagar showroom dealers.
Note : It's been only 4 months since i took bike(Classic 350 maroon)delivery.
We asked for Bike replacement/Refund as we were cheated very badly by the RE showroom Dealer and now RE Employees as well.Mr Prashanth is saying that as per company norms they cannot replace once the bike is rigistered. In company norms is it given that to sell a Faulty/Returned piece to the public.We are really fed up with services(In all the 3 free services), complaints(Leaving the bike for weeks but no use) given to showroom and running behind the show roms and their employees keeping personal works aside.
It's very bad experience with the Royal Enfield for me in this short period(4 months).
We are facing the problems with almost all the parts in bike(Engine, Gearbox, Wheels, Breaking system, Shock absorbers, Painting).
From the first day we are being cheated in all the below cases.
1.They hidden the fact that it is faulty/Returned(Problems in all the parts).If they reveal that we could have gone for some other color/model.
2.They have delivered the bike after long followup.
3.They missed the parts(Chain guard, ToolKit, SpareKey) during bike delivery itself.
4.For every service we were facing the same issues but were not rectified.
5.Every time no proper wiring(Head light, side lights, clutch, rare lights) after servicing.
6.No proper response for the complaints given.We left the bike for weeks but of no use.
I still have little hope on RE higher management and wish they will not let me loose the little hope that i have.I expect RE Management do justice for me.
Soon i will share you the videos of bike issues that i am facing.
Please do not let us down by repeating the same and make us take further steps to it.
Thanks & Regards,
C.Pavan Kumar Sharma
While they fail to give their own brand ..
Then why the service tax should be 14% upon a single unit..please solve it soon. .I really can't understand this bill and billing method.
135 manual bill?
877company bill?
Total For what? ?