Royal Enfield Complaints & Reviews

This is with reference to my booking made on 26-sep-16 for thunderbird 350 (Lightning green) in velavan motros, alwarthirunagar.

By 2nd week of october 2016, i had completed my process with hdfc bank personnel for ecs clearance. Earlier, by the first week of october 2016 i have already informed one mr. Jason (Who was initially handled my case) that i wish to take the delivery of the bike on 28-oct-16 (Considering our practice of looking for auspicious day) and he had confirmed me that it will be done.

Subsequently, whenever i visit the showroom / speak to jason i kept reminding about the delivery date.

On 19-oct-16 when i called mr. Jason to find out the status, i was informed that mr. Saravanan will be handling my case because of limitations that has been put in force on him. I had requestrf him to ask mr. Saravanan to call me. I never received call from him. Later, as i did not receive any call, again i called mr. Jason and understood that the bike with my opted color has not reached in the lot received on 15-oct-16.

So, i was forced to visit the showroom again and met mr. Saravanan. He asked me, if i can opt any other color which is available readily, but i denied his suggestion. However, mr. Saravanan told that he will confirm on 22-oct-16 about the availability of lightning green.

On 22-oct-16 evening, i received a call from mr. Balaji (Hdfc bank personnel) and asked me when will i come to pay the initial amount. I had replied him that, first check if the bike is available and he instantly replied that the bike is available.

I was shocked to hear that, as i have never received any call / update from the showroom guys. I went to showroom at 7:00 pm on 22-oct-16 to pay initial amount. Again i checked with mr. Saravanan and he had confirmed for the delivery on 28-oct-16. Although he is not available, he said, he will handover to someone.

To my surprise and shock, i had received a call from balaji (Hdfc bank personnel) on 26-oct-16 to get an authorisation seal and signature from hdfc bank in one of the paper. Keeping my tight scheduled at work, i had requested him to come to my office, so that i shall take him to the nearest hdfc bank to get the work done. The required paper has been attested and handed over to him at 2:00 pm and again reminded him about the delivery date. Also, confirmed the same to mr. Saravanan immediately. Both were informed me “there will be no problem” in delivery

When i called mr. Saravanan on 27-oct-16 noon, i was informed that the fund has not reached. I immediately contacted balaji and informed about the fund. He, in turn acted swiftly and called me at 5:30 pm that the bank had transferred the fund.

To pass this information, i tried calling mr. Saravanan, but in vain. There was no answer even after multiple attempts, which had forced me to call mr. Jason again. Only then i understood that my case was taken over by mr. Mohan and got his number.

I called mr. Mohan and explained him in full. He informed that they have not received fund and also informed that, it will be me, who will receive information by the bank by way of sms.

I had received fund transfer sms from hdfc bank at 7:30 pm and alerted mr. Mohan immediately. He asked me to forward the message to him and he will take care as soon as he reaches the office at 10:00 am on 28-oct-16.

I sent a reminder sms to mr. Mohan at 10:30 am on 28-oct-16 that i will be coming to showroom at 5:30pm for delivery. I did not receive any kind of acknowledgement nor reply. I tried calling him by noon, but no answer.

After i reached home in the evening, i started to leave to the showroom at 5:30 pm. Accidentally i thought of calling mr. Mohan to inform him.

I was fed up to hear from him that the fund has not reached. When i asked him what made him in not replying to my message and call, his answer was rude and irresponsible. Also he said that he was not in the showroom for the whole day and he’s just returning.

I am reply pissed off with the attitude of mr. Mohan and the way he answered to the customer’s call. Having committed for the delivery on 28-oct-16, he was away from the showroom for the whole day and that too not even responded to the customer’s call / message

Having faith with the showroom personnel i have already made arrangements to make pujas and bought garlands

Now everything has gone in to dustbin

I need a judgement for my current situation and compensation for not delivering the bike on the committed day, inspite of nil pending from my side.

Hope someone will hear my voice and assist

Note:
A separate email of the same has also been raised to [protected]@velavanmotors.com & [protected]@royalenfield.com

Hello sir/mam this is prabhat kumar nayak from tikamgarh (Mp), sir i have buy royal en field (Thunderbird) bike aprox 2 month ago from rimik moters, gwalior (Mp). But now sir i am faces lot's of problem in respect from your dealer side.

1. First bad experience is when a day i bought a bike from your dealer give me less quantity of petrol that the bike can't reach to the nearest petrol pump and its was very embarrassing movement of my life that i was pushing my new bike that's to a royal infield.

2. Secondly your dealer is cheated me on behalf of your brand name, he was charging many charges from me like rto commission, insurance commission, tr file commission in respect registration of my bike but now a day they fail to registered my bike and when i called him they always asking me give me 2 more days. Sir now a day i facing problem from traffic police department in the absence of tr file is not transfer tikamgarh. I know sir this work is not in your coverage but sir they are collecting charges in your brand name so its my humble request for the safe of your brand to safe the value of your brand take a instant action against the dealer (Rimik moters, gwalior)

3. Third bad experience is your dealer not response our query which i asked and not given proper information which would i needed.

4. Forth bad experience is that i have lesion company providing free key ring and hepmate for new customer but dealer did't provide it.

Kindly take the action on the same

Thank you very much for giving me your precious time.

Regards

Prabhat kumar nayak

Prabhat. [protected]@gmail.com

Hi there,

My name is Lalit Shinde and have purchased Thunderbird 350 bike from ostwal showroom dwarka ( Nashik) . I have lots of issues with the showroom from very first day. At the first day bike had no fuel when i bought from this showroom, i had to towed till fuel station come up. Second issue i had that is when i came for first servicing then this showroom just applied wet cloth on the bike and said that the servicing is done without cleaning.
This is pathetic service i got.
Third issue occurred on 2nd servicing, again just wet cloth applied and said servicing done. I paid for coqting but coating wasnt done. At the morning i gave bike for servicing and till 9 servicing was not done. And showroom guys owner said come back tomorrow. This really bad service i got.
Royal Enfield is such a big brand and customers are spending almost 2lac rupees on single bike and after payment customers get such a bad treatment.
I would request yoi to take proper action against the showroom servicing or give me my money back. I am really not satisfied with such service.
I will tell my friends and relatives not to buy Royal Enfield bike ever as Royal Enfield gives such harassment to the customers even after spending 2lac rupees.

I want to escalate this case to higher authority for this harassment given by Royal Enfield.

Kindly escalate this case and i want proper action to be taken on this issue.

Regards,
Lalit Shinde

Bullet 500 on february 2016. The chassis of the bike have a twist and leaning towards right side. I came to their notice but after the correction also the issue still continues. I saw 3 of my friends with the same issue. I need to know whether the company is not valuing customers money or not focusing on quality when the sale of the bike increased.

I purchased electro 350 CC bullet Chesis No.ME3U355COEC418098 and Engine No.B355 COEC 418098 from ASCO Motors, Delhi -92 vide Bill No.1157 dated 31.03.14. During the one year (guarantee period) no major mechanical and technical problem was occurred after expiring the guarantee period from 1st April 2015 noise of engine is increased and clutch plate along with Beam of the clutch plate has damaged twice and thrice within a 6 months. The bullet was also checked by authorised dealer every time. They adviced to change clutch plate after three months, the problem again occurred some time i.e. within one month two month. In view of the above problem it is to say that your company is a very prestigious company such type of problem could not happen. .
In view of the above problem you are advised to recall the bullet and rectify the problems or replace the vehicle if required as early as possible.

I am residing in Mumbai and had Purchase Royal Enfield Classic 350 (Ash Colour) in June 2015.
The bike was in perfect condition in the initial 6 to 7 months. I had no problem with the bike.
But after that, the bike started giving problems. The gears used to automatically change while riding. I got it serviced regularly to rectify that.
While returning back from office on Friday, the chain of the bike all of a sudden broke away in the middle of the highway (This could have led to a serious accident, But by gods grace nothing happened as there was less traffic). On inspecting, i found out that the Sprocket of the chain has been completely torn. The teeths of the Sprocket have chipped away.
I am astonished to see that the quality of Royal Enfield Bikes have degraded to such a low level that the parts worn out only after a year.
To top it all. I had given the bike for servicing on 29th September, 2016. No one from the service centre also notice this. Hence i also have a doubt on your service centres.
I was using Honda Unicorn prior to this and never faced such an issue during 7 years of its usage. But, Royal Enfield Bike is giving me lots of issues.
I spoke to the regional manager regarding this issue. He is also giving lame excuses that its because of regular wear and tear.

I am RE customer in pune location, I have classic 350 bike. I was given my bike for servicing month of july at that time toolkit was misplace because of mechanic mistakes, at that time service center manager told me that they provide new toolkit within week or in next servicing time, after that no of time I was reminding about toolkit to servicing center but till time I am not getting my toolkit. please give me proper solution. Is it customer satisfaction firm ??

I bought a Royal Enfield classic 350 black on 27 Sep 2016 . Its been more than 20 days I have still not received my vehicle registration number. When i tired to investigate today, I learnt that they have still not submitted my documents to the RTO. The showroom officials are not ready to accept their mistake and just giving lame excuses and asking for a couple of days since last week. The showroom's name is Siddh Auto, Kothrud, Pune.

My royal enfiled classic 350 got missing and i had consulted the bullet dealer (s.s.motor)calicut twice and not get solved the problem...i guess they might changed my number from the list to stop calling from bullet head.pls do something to resolve this problem...im fed up with this situation and company has not even called me regarding service...they are so irresponsible

Dear Sir,

With reference to captioned matter I had problem in drum of my bullet since Jan 2016. Same was complained online and attended by shri aditya manager from naranpura service station. It was crucial matter as due to that drum issue my brother was met with an accident. I also met with accident in January 2016. Mr aditya positively attended our complain and told that we will change the drum. After that they had given us our bullet and it was going ok. But during last month we faced same problem of break as earlier in January 2016 and during our 4 th service in first week of September we come to know that the drum was not changed at all and so the same problem rise again. We felt very bad. We brought the bullet on loan and with very much passion n love. But now we lose our charm due to this issue and also once again accident due to that.

We request you to look into the matter urgently n resolve the same.

Thanks and regards
Mukesh chavda
[protected]

I Purchased new RE 350 Std model on 10 Feb 2016 in your showroom Motor India Kolhapur. 3 free servicing and 1 Paid servicings were done. my bike's clutch wire often
cut per thosand kilometer. My bike's current runnig is 7300 Kilometers. Clutch wire is cut Four times in the period of last 6 Months .latest clutch h wire was cut today 15th oct 2016 While riding Satara to Nandani . I am not satisfied with your Royal Enfield's service.

Dear sir/mam,

This letter is to bring you inform that the problems in my bike after had servicing. I did service on the following date 24.08.2016 and facing problem since after that. The description for the problems I am writing in detail as below:

1. When we increase sound then an unwanted noise is being produced and it also increases as we increase the speed. For the better understanding, I can give you some more detail that it comes near around the meter.

2. Second but a major problem that gear stucks. It can be stuck in either 1st, 2nd or 3rd or you can say in any gear. As I have found it stucked in all of the different ones.

Kindly have a look on the problem and assist me as soon as possible in the best way which you can.

Thanks.

Please help...
It's been 2 months I took new royal Enfield classic 350 bike. I paid totally 1.6 lack but haven't received any document from showroom except a small receipt.
I tried contact kandiwali voyage motors so many times but no response. I got bike without petrol and without any accessories. I'm in trouble now hence need help.

Thanks in advance!!!
Mangesh Chande.
[protected].

I just want to make complaint regarding royal enfield employees Mr Abhimaniyu from mumbai mahim branch PR Enterprise prop. Sameer Malik, Mr Abhimaniyu dont know how to talk with the customer if customer have some queries regarding their bill or service invoice, for 7 hours i was there in the service centre i have seen that his behaviour to customer is very rude i m very upset.

Sir/madam, I am Santosh Dhavali from Dharwad Karnataka, I had booked my classic 350 from Motor India Kholapur since 4 months back and booked silver color, all billings made for silvers color and I got delivery on 10th of October 2016 as chestnut color and still I need silver. Please can u help me or contact me from higher authority persons. Please resolve my problem Still I need Silver color

New registerd (750 km) bullet standard 350 after the first service running time sudden braking the vehicle gear liver slip in out side and vehicle not moving they are repairing the vehicle they tell me i am paying 2000 rupees they have no warrenty for the issue they are telling sudden braking time vehicle skid and that time the gear shaft disconnected in gear liver verry low quality meterial use in engine royal enfield is cheating all over the custemers in india and they making verry poor parts and make huge rate for there vehicles i am not refer to any one to purchase of new royal enfield i am not satisfied with there dealings

I

This is to inform ROYAL ENFIELD and log a formal complaint regarding the issue which happened with my new royal enfield classic 350 black which was purchased 14thSeptember 2016.
There has been some issue with the chain and the chain spocket frequently it gives some sort of different kind of noise as well as cranking sound which lead may to the breakdown of the vehicle and the sound and vibrations indicates that there is some sort of issue with the vehicle. Hence i would request royal enfield to replace the vehicle chain spocket or sortout the issue as soon as possible as its not even complited a month and this kind of issue is happening.

Vehicle registered on the name of-Sanjiv Kumar purohit
Vehicle registration number-WB01AJ3636
Vehicle engine number-U3S5C1GH289579
Vehicle Chasis number-ME3U3S5C1GH663756
Vehicle purchased from-Austin Distributors PVT LTD(KOLKATA)

I had given my Enfield for servicing at kerala state and calicut district . There are 3 service centre here and I had given my second service at LUHA AUTOMOTIVES and there service was too poor and what all we are telling them to.check in our bike that they are not looking at all, next tym I had given it to BLUE MOUNTAIN AUTOS, evening when I had gone there for taking my.bike after service, the person who was aged between 19-21 (I dont know his name)he was very arrogant and he was not at all good in customer service, and while going home I had noticed that the complaints which I had asked them to clear was not cleared and had increased also, and the showroom had also closed so I wasnt able to go back there. As a Royal Enfield customer I had been totaly fed up with the service given from your side, and now only option for us is to give to some local mechanics because they are more caring and giving good service to us.

We did the 4th servicing in the service center and after that we are facing the problem in meter some water droplets went inside and due to which the parking light is always on. When we went to the service center they are charging high due to delay of 10 days aprox for the 4th servicing as we were out of station. Vehicle covered around 6000 km. And because of this problem there is a sound coming from the vehicle.

Dear Team,

This is to inform you that i have purchased Classic 350 ash model royal enfield from Eicher motors on 14.07.2016.
From the purchasing of my bike, i am facing lots of issues.

Now in continuation of your service quality, last 10 days back i got accident and for claiming my insurance claim i have submitted my bike on 5th of Sept'2016 and raised an insurance complaint. After several follow ups, Your insurance officer (Sanjay Saini) from TATA AIG came to service center and replied that my insurance claim has been been approved and will get my bike repaired shortly.
But today when i again visited service center then i was surprised to see that still no work has been initiated to repair my bike and when i called to Mr.Sanjay then he told that all the approval has been sent to service center.

So pls let me know that how long will take to repair my bike. As i am suffering in my day to day working.

Thanks & Regards
Pushpendra Shekhawat
[protected]