Royal Enfield Complaints & Reviews

Dear Sir,

With reference to captioned matter I had problem in drum of my bullet since Jan 2016. Same was complained online and attended by shri aditya manager from naranpura service station. It was crucial matter as due to that drum issue my brother was met with an accident. I also met with accident in January 2016. Mr aditya positively attended our complain and told that we will change the drum. After that they had given us our bullet and it was going ok. But during last month we faced same problem of break as earlier in January 2016 and during our 4 th service in first week of September we come to know that the drum was not changed at all and so the same problem rise again. We felt very bad. We brought the bullet on loan and with very much passion n love. But now we lose our charm due to this issue and also once again accident due to that.

We request you to look into the matter urgently n resolve the same.

Thanks and regards
Mukesh chavda
[protected]

I Purchased new RE 350 Std model on 10 Feb 2016 in your showroom Motor India Kolhapur. 3 free servicing and 1 Paid servicings were done. my bike's clutch wire often
cut per thosand kilometer. My bike's current runnig is 7300 Kilometers. Clutch wire is cut Four times in the period of last 6 Months .latest clutch h wire was cut today 15th oct 2016 While riding Satara to Nandani . I am not satisfied with your Royal Enfield's service.

Dear sir/mam,

This letter is to bring you inform that the problems in my bike after had servicing. I did service on the following date 24.08.2016 and facing problem since after that. The description for the problems I am writing in detail as below:

1. When we increase sound then an unwanted noise is being produced and it also increases as we increase the speed. For the better understanding, I can give you some more detail that it comes near around the meter.

2. Second but a major problem that gear stucks. It can be stuck in either 1st, 2nd or 3rd or you can say in any gear. As I have found it stucked in all of the different ones.

Kindly have a look on the problem and assist me as soon as possible in the best way which you can.

Thanks.

Please help...
It's been 2 months I took new royal Enfield classic 350 bike. I paid totally 1.6 lack but haven't received any document from showroom except a small receipt.
I tried contact kandiwali voyage motors so many times but no response. I got bike without petrol and without any accessories. I'm in trouble now hence need help.

Thanks in advance!!!
Mangesh Chande.
[protected].

I just want to make complaint regarding royal enfield employees Mr Abhimaniyu from mumbai mahim branch PR Enterprise prop. Sameer Malik, Mr Abhimaniyu dont know how to talk with the customer if customer have some queries regarding their bill or service invoice, for 7 hours i was there in the service centre i have seen that his behaviour to customer is very rude i m very upset.

Sir/madam, I am Santosh Dhavali from Dharwad Karnataka, I had booked my classic 350 from Motor India Kholapur since 4 months back and booked silver color, all billings made for silvers color and I got delivery on 10th of October 2016 as chestnut color and still I need silver. Please can u help me or contact me from higher authority persons. Please resolve my problem Still I need Silver color

New registerd (750 km) bullet standard 350 after the first service running time sudden braking the vehicle gear liver slip in out side and vehicle not moving they are repairing the vehicle they tell me i am paying 2000 rupees they have no warrenty for the issue they are telling sudden braking time vehicle skid and that time the gear shaft disconnected in gear liver verry low quality meterial use in engine royal enfield is cheating all over the custemers in india and they making verry poor parts and make huge rate for there vehicles i am not refer to any one to purchase of new royal enfield i am not satisfied with there dealings

I

This is to inform ROYAL ENFIELD and log a formal complaint regarding the issue which happened with my new royal enfield classic 350 black which was purchased 14thSeptember 2016.
There has been some issue with the chain and the chain spocket frequently it gives some sort of different kind of noise as well as cranking sound which lead may to the breakdown of the vehicle and the sound and vibrations indicates that there is some sort of issue with the vehicle. Hence i would request royal enfield to replace the vehicle chain spocket or sortout the issue as soon as possible as its not even complited a month and this kind of issue is happening.

Vehicle registered on the name of-Sanjiv Kumar purohit
Vehicle registration number-WB01AJ3636
Vehicle engine number-U3S5C1GH289579
Vehicle Chasis number-ME3U3S5C1GH663756
Vehicle purchased from-Austin Distributors PVT LTD(KOLKATA)

I had given my Enfield for servicing at kerala state and calicut district . There are 3 service centre here and I had given my second service at LUHA AUTOMOTIVES and there service was too poor and what all we are telling them to.check in our bike that they are not looking at all, next tym I had given it to BLUE MOUNTAIN AUTOS, evening when I had gone there for taking my.bike after service, the person who was aged between 19-21 (I dont know his name)he was very arrogant and he was not at all good in customer service, and while going home I had noticed that the complaints which I had asked them to clear was not cleared and had increased also, and the showroom had also closed so I wasnt able to go back there. As a Royal Enfield customer I had been totaly fed up with the service given from your side, and now only option for us is to give to some local mechanics because they are more caring and giving good service to us.

We did the 4th servicing in the service center and after that we are facing the problem in meter some water droplets went inside and due to which the parking light is always on. When we went to the service center they are charging high due to delay of 10 days aprox for the 4th servicing as we were out of station. Vehicle covered around 6000 km. And because of this problem there is a sound coming from the vehicle.

Dear Team,

This is to inform you that i have purchased Classic 350 ash model royal enfield from Eicher motors on 14.07.2016.
From the purchasing of my bike, i am facing lots of issues.

Now in continuation of your service quality, last 10 days back i got accident and for claiming my insurance claim i have submitted my bike on 5th of Sept'2016 and raised an insurance complaint. After several follow ups, Your insurance officer (Sanjay Saini) from TATA AIG came to service center and replied that my insurance claim has been been approved and will get my bike repaired shortly.
But today when i again visited service center then i was surprised to see that still no work has been initiated to repair my bike and when i called to Mr.Sanjay then he told that all the approval has been sent to service center.

So pls let me know that how long will take to repair my bike. As i am suffering in my day to day working.

Thanks & Regards
Pushpendra Shekhawat
[protected]

Hi i am sachin kanse, purchase a classic 350 (Black) from a authorized main dealer eicher pvt ltd. Bandra mumbai of royal enfield. They delivered me the bike on 23 sept 2016.
After 4/5 days from delivery date, it's hydraulic tapit was sound vary badly. It has multiple problem i didnt pay 155000 for this sound and not for repairing a bike again and again i want solution. This is my second bike and both are facing same problem

Dear sir/mam
It is here by informed to you that i am a existing customer of royal enfield. I have a complain that i am belongs to guwahati assam and my dealer name is sahila situated at vip road guwahati where the condition of toilet is really very very dirty which is not at all possible to use. So i request you kindly take necessary action to make clean.

During my third servicing at royal enfield's service center in miraroad (Unisons automobile) they disabled my front disk brake which was perfect before the servicing which could have costed my life as i rammed into an autorickshaw and ended up paying for his broken mud guard (It is then when i realised that my front disk brake was not working). I took the delivery at 7:00pm 5thoctober2016 (I gave it for servicing on 02october2016, i was committed that i ll get my bike by tuesday, but that did not happened and finally i received my bike on 05thoct2016 eod without washing and disabled front disk brake) and incident happened on the same day at around 8:15pm. (From 7:00pm to 8:15pm i was stuck in slow moving traffic hence i did not realize that my front disk brake is not working). On request they picked up my bike next day 06thoctober2016 and today is 07thoctober2016 (Eob) and i havent heard of anything about my status of my back from them. The mechanics at the service station were illbehaved and rude to an extent that they cannot be dealt with. The floor supervisors at the service station are full of false promises and commitments and incompetent. They are not approachable at all (Since both the supervisors were not in the office till noon)
Desirable action:
Restoration of my bike to it working condition at the earliest.
Stringent action against the mechanic for such an ignorant act.
Strict action against floor supervisors and the staff their for their false commitments and incompetency

I using electra byke since 2012 and covered 150000 kms in 3 years. Recently engine oil leakage is started in my bike and bike is given to kushalnagar service centre for servicing and oil keakage problem attending on 4-10.2016. Till now it has not been attended. No one responsible person is ther in kushalnagar service centre. My work is complitely depend upon my byke. Please arrenge one responsibilty perosn and expert mechanic to kushalnagar. Uneducated and unknown persons are deputed to kushalnagar. This arrangementn will loss your good image and created bad image in royal enfield company. Please inform your service center members to attend my byke problem immediately otherwise
The same matter will brought to the newspaper and media.

I have given my bullet classic 350 on 4-10-16. They told they will deliver the vechile tomorrow. I have also asked about the spare availability. They confirmed the spares are available. So i give there. Now they say spare not available. And they return me how i give them my bullet and told me to pay 1600 as service cost. The vechile is not washed and the compliant parts are not removed. Because of delay in service i want to cancel my ride with friends. The service there is very bad. I wont give any of my bike or my friends bike for service there.. So kindly told them to deliver my vechile today it self

Hi readers, it's my own experience with hsr service station. I used take my for service every month with appropriately 1000kms what i used to complaints that won't resolved till date. My complaints will not like major one and i'm really unhappy with general services at this station. The service in this station is damn waste and i recommend everyone don't take a single chance with this station and enjoy your re ride.

I am a RE customer, my bike is Electra 350. I bought my bike from Marikkar Trivandrum, Kerala. They are not treating the customer well. They change my bike's horn, after PDI they didn't wash my vehicle and the service engineers are not good at all. After the service there is no service engineer to deliver my vehicle, and i didn't get the complaint explanation.

I had booked ash white classic 350 in March. They didn't reserve my bike and asked me to pay full amount so that will reserve the bike. its been 1.5 month since I paid full amount. Daily I am calling them, they are saying we will confirm you once we receive. Its been 1.5 month, I am wondering not even single bike has in this period? priority at least should be given who has paid the full amount. The interest is just accumulated to them . I want the bike also the compensation from the company.

Sales Manager : Sachin
Frontline Automobiles Mangalore.

Hi this is Arun R and my bike numb is tn12 b 6996, ...

After my complaint in consumer complaints on Aug 26, 2016, a staff named Naveen Dass from Aravinduja Motors Private Limited (Katupakkam) called me and transferred the call to one Mr. Narendar (General Manager). Narendar promised me that he would rectify all the issues and will also replace the battery, electrical wiring, tools box and will also preform a complete service. I felt satisfied that my complaint heeded some response.

Based on this I gave my bike for the necessary service to be performed on Sept 24th 2016 at 10 AM. Naveen Dass accepted my vehicle promising all the required changes would be done to rectify the above issues. They asked me to come and collect the vehicle after they call me on Sept 25th 2016, but no one called me. When I called to enquire no one answered, I tried multiple times but in vain. The following day Sept 26th 2016 also no one called me but when I tried initially at 10 AM they said the wiring set wasn't available with them and they would receive it only by noon. I tried calling them again by noon at that time they said the wiring set has all been changed but the battery needs to be changed which would take time till evening. They promised me that the vehicle would be ready by 6 PM on the same day and I can avail the delivery of the vehicle after the full service. Believing that I went there at 6 PM and called Naveen Dass, he said all the agreed parts have been changed and I can avail the delivery. Since he was not in the service center he called his subordinates to delivery the vehicle.

The moment I say my vehicle I was shocked, none of the accepted repairs and changes have been done, even my bike was not water washed. They had my vehicle for last 3 days and did nothing on it. I tried calling Naveen Dass but he didn't answer my call nor did he return my call. Since I was running late to my shift, I was compelled to accept the vehicle at the same status.

Mr. Narendra who promised me that he will change the battery, electrical wiring, tools box and will also preform a complete service suddenly twisted his words that he did not say that to me.

Why would they accept my vehicle for service and create a case sheet. Also why did they say that wiring has been changed and battery has been changed when cannot do it.

I would like to go legal if the promised changes have not being met by Aravinduja Motors Pvt Ltd located at 105, Kamala Gardens, Mount Poonamallee Road, Katupakkam, Chennai, Tamil Nadu 600056 · Phone:[protected]