Royal Enfield Complaints & Reviews

I have booked the Royal Enfield BULLET 350 ES EFI REGAL RED ON[protected], but the vehicle was not given to me within 6 months as promised and it has been more than 1 year, I haven't heard a call from the Kattupakkam branch. When i went to the showroom, they said the branch is closed and to check with the Adyar main Branch. Since it was too late for the vehicle delivery, I bought Yamaha RAY. So I request you to cancel the booking and refund to my HDFC account. Please find the attached Booking voucher and cheque copy for your reference.
Name: Lakshmikanthan R
Bank: HDFC Bank
Account Number: [protected]
Branch:Adyar Branch
IFSC Code: HDFC0000847

I had booked Royal Enfield METEOR 350-C6 SUPERNOVA SILVER CS on 19-Feb-2022 from Solitaire Automotive, Noida, UP. The generated booking ID was BKG005811DE00726.

Initially they had given me tentative delivery date as 5th May 2022. But when the time came, I got to know that the Solitaire showroom is going to close, and my booking will get transferred to some other dealer.

I called customer support multiple times but no trustful answers. They escalated my complaint every time but no response from anyone. After lot of complaints, I got the call from Ms. Harbinder Kaur (Noida Region) and from her side as well only assurance but actually no help.

On further try, I came to know that the tentative delivery date was changed to 24th June 2022. Moreover, after few days on 14th Jun I got another email with new booking date i.e. 3rd Jun 2022 and new booking Id i.e. BKR005811FG00019. And this time the tentative delivery date is changed to 27th August 2022. Here surprising fact is how they can change my booking date and booking ID.

Multiple complaints through online toll free no’s, Twitter. Neither dealership nor head office or any other senior official is bothered. Pathetic situation. Its seems like a fraud to buyers.

I have been using my vehicle from past 2 years TN49CB9000
Lots of issues and problems repeatedly I am facing it. I am unable to use my vehicle effectively on the road. Even a small segment vehicle battery is having good backup capacity. I changed battery because o[censored]nable to start my vehicle and getting switched off frequently .after changing also same issue happens while driving itself its getting switched off. Again came to service centre they changed the spark plug. Within a week time again same issue. 2 nd time changed the plug. Within 10 days time repeated problem as unable to self start, and need to kick everytime if Its gets switched off. I need to always race the engine to keep the vehicle on in signals and stops. Till now I never did my service apart from RE service centre. My other friends are using more than 4 years nothing issue for them. From the beginning I am facing this issues. I again left my vehicle of servicing. It affects my work schedule and business also. Lost my peace of mind. I am not a rash driver and I maintain my bike properly in time. Do the needfull to resolve this issue and not to get repeat. It's all technical parts issues.

Service Center Dhone Market Yard Pune Maharashtra

Maine Bullet Service center me diya thik karbne k liye drum ka problem huaa tha .

Mujhe online Bill aaya, your serviced Royal Enfield CLASSIC 350 EFI SIGNALS AIRBORNE BLUE is ready for delivery. The bill amount to be paid for service is Rs. 2, 392.45. Payment for the same can be done via cash, UPI, Credit/Debit Card or Net Banking. For any further assistance, please get in touch with us

Jab Mai bill pay karne Gaya toh bill counter p bola 2400/- Bill diya maine bola mujhe 2392 /-ka bill aaya hai ye kaise wo bole koi tax add hua haia Maine bola batao kon sa tax aaya hai wo bole sir already apko discount mila hai ap pay Kar do 2400/-
Maine manager ko bola toh bola Mai dekhta Hoon fir koi response nhi aaya

I had booked a bike with Royal Enfield showroom at adyar on 09 April 2022. I had paid the entire amount to the dealer. Tentative delivery date promised by dealer was 23 May 2022 but it's 23 Jun 2022 today but still the bike is not delivered. No communication from the dealer regarding the delay. Despite regularly calling the dealer, no proper response regarding the delivery till date. Poor customer service and worst experience with Royal Enfield.

My bullet standard 350 EFI RJ19 DD 0977 is hit with accident and I bring it to modern service centre of enfield at Pali where it is repaired and I claimed for insurance which was fine but after service it come to notice after driving that there is bend in back mudgaurd and swing which cost about 10000 more but insurance claim I already taken them who will pay for this fault now???

I had buy bullet 350 on 2020 model at Pollachi showroom. Till 5000km engine was good, after that tappet noise had came, I went to showroom and tell about this prob .They saying that all bike have this noise problem it will automatically get ready after next service .Now its running in 8000km till now its not get ready and I had gone four time for this same problem to service centre they didn't rectify this noise problem .its sound was irritating we can't ride itself .so, request you to take an action on this issue as soon as possible.thank you . !

I have bought CLASSIC 350 for my father on diwali 2019. My father used to go to the Royal Enfield showroom every week, but till now we didn't have a registration number. Now we are tired of asking the showroom owner. Now showroom owner has closed his showroom. We are in contact with Royal Enfield, but they are just keep giving us belief that it will be resolved. But nothing has been done from there end.

I have bought meteor 350 back in November 2020 so far I have used bike properly for 1 year and 4 months only.

Since last two months, my bike is not running well even after reaching servixe center for almost 10 times in 2 months.

My bike got stopped on road two months back and then I reached to the service center where they said, the battery got spoiled and you need to get your battery changed which I did and went to the batter ly guy to get the battery.

After getting the battery after 3 days and when I reached the service center again and when they tried to start it, it was still not get started and then they said, they have given you the Old battery and not the new one.

With this complaint, I reached out to the battery store again and they have taken their battery back and asked me to come after two days l, they will check the battery first as confirmed by them and when I reached to the store after two days, they said the battery is okay but the.nn one guy realised that battery is not okay and changed and give me back the new battery which I took and get back to thebservice center again.

They implanted the battery and my bike got ignititon and I have started using my bike but then again my bike got stopped on road after using the bike for 3 4 days. As a result, I will take my bike again to service center and when they checked it again they said battery is dried and no more in good condition and then I said, now this time I will not go to the service stor and they have to go.

Then I have dropped my bike almost for a week at service center and after a week they called me to pick the bike, and thus I collected the bike and started using it but same thing happened after using it for 3 to 4 days, it got stopped and then I went to the service center again and when they checked they said, there is a batter issue only and this time, I went with one service guy and showed the battery and when the battery guy checked the battery they said battery has all required voltage and royal Enfield team is making me fool out of it.

And then I did go to the service center again with the same battery and when they checked it, their team realised their mistakes and said there is some problem in the charger as the charger is not charging the battery to which they said, drop your bike for 2 days and committed me that this won't happen again but now after using it for 3 weeks the bike is behaving same.

And lastly I habe bought this bike is 2 lakh 15 thousand.

I dropped my 2020 Royal Enfield Interceptor in my parking lot (standstill) 1.5 years ago. Since then, I've had an issue of the steering tilting towards the right side when riding straight - I have tried multiple times to get the issue fixed. After being charged exorbitant sums of money and being subjected to abuse by technicians, I have still had no luck in fixing my bike. Just recently, an official service centre offered to overhaul all possible defective parts on insurance - They charged me 60, 000 INR and kept my bike for 1.5months. They refused to show me the parts that they changed and my bike still has the same problem. No responser when I tried to contact them.

मान्यवर,
मेरा नाम कुलदीप कुमार है, मैंने अक्टूबर 2018 में क्लासिक 350 ली थी । लेकिन जबसे बाइक ली है तब से आज तक इसके 4 बार से अधिक पिछले ब्रेक फैल हो गए हैं। जबकि मैंने 12 जून, 2022 को ही बाइक की अधिकृत सर्विस सेंटर से सर्विस कराई थी लेकिन एक बार फिर आज इसके ब्रेक फैल हुए हैं। क्या ये कंपनी की एक तकनीकी खामी है या कुछ और मेरा विश्वास बनाये रखने के लिए मेरा मार्गदर्शन करें।

I'm suchith i brought clasic 350cc from chukki motors raichur on road in 2021 but still (6/22)not yet registered I don't have bike number I'm facing problems n paying fines to police in bnglr so if I talk regarding number plate to our showroom people, they simple giving reason and that to rude way

As I am a customer of Royal Enfield Name Rahul Goswami as I purchased my bike from
SINGH'S RIDE
Royal Enfield (A Unit of Eicher Motors Ltd.)
G.F ROAD, BENGENAKHOWA, GOLAGHAT
NEAR-SIKH TEMPLE
T [protected]
As I am facing some problem regarding Tappet Noise & Exaust Problem of my bike but they were unable to solve my problem.
Even if they called some technician named
RE FLYER (TECHNICIAN):-NAPUL BORAH
RE ASM:-RAHUL SARKAR but they were not able to solve my problem and they are saying that my bike is ok and they are pressuriizing me to take the bike from the dealer instead of solving my problem.
So it is my humble request to solve my problem as soon as possible from your End.

Regards
Rahul Goswami
Mobile number: [protected]

I purchased RE BS6 signal Desert Sand on 28 May 22 Chassis No.MF3J3C5FEN2006415 from (Kolkata Bike Zone) 204, Chinar Park, Nowapara-700152.

Problem No. 1 as on 28 May 22

On the day i purchased this bike that is 28 May 22, after half a Kilometre i drove the motor cycle was stop while driving, at first i thought it was normal, however after a minute of trying it doesn't work, so i contacted the RE show room, after 2hrs they send a mechanic and he resolved it by checking from the plug and electrical appliances. I rode it again and after 10- 15 min the motor cycle stop. I left the motor cycle with my friend and i reached back to the Showroom. The showroom manager then along with him team reached the spot and resolve the issues by changing the Plug. Then the bike Start to work.

Problem No. 2 as on 29 May 22

The same problem arose on 29 May 22. But after a minute of trying the bike again started.

Problem No. 3 as on 01 Jun 22

On 01 Jun 22 i noticed a sound came from the front part of the Motorcycle after releasing Clutch. The sound is similar to friction Jam. I bought the Motorcycle to the RE service centre at Rajarhat, they told me of the dust accumulate at the break shoes. They clean it, however the sound still persist.

Problems No. 4.

The Bike was also not fully made. The rear tyre is sitting to the left of the mudguard not properly aligned same is the from doom where the head light sit. Its not aligned properly, it's seems as if the bike is turning right.

Problem No. 5

While i was on the way for a very important Job, the bike Stuck again and doesn't start. I was lost for two hours, I called the RSA he came and check the Bike, however he is not able to detect any problems. He then help me push the bike towards the nearest service centre, that moment the bike the Start again. Then i tried to proceed to RE service centre at Rajarhat but again i got stuck in the middle of nowhere. I again lost for 2-3 hours, I called the RSA they sent a towing vehicle and the vehicle brought the motor cycle to the workshop. At work Shop after and hour of searching the problem. They told me the problem is of the fuel injector.. however they have no spare parts available. The spare will be available within 20 days from now.

The dealership is unable to provide the vehicle since past 8 months. Chennai head office asked me to cancel the booking and to book from any other dealer. Accordingly I cancelled, in their promise to provide the vehicle in 10 days they have failed miserably twice to provide the bike. Multiple complaints through online toll free no’s, Twitter. Neither dealership nor head office or any other senior official is bothered. I am continuously being harassed. I wanted to sue the company for harassment.

Dear Sir,

Greetings from Shree Mahadev Agency(A unit of K.K.Cables Pvt. Ltd.) !!!

As per the complaint raised by you about the service center, named Asco Motors where you made a complaint of Fading windshield of your bike from last five months but till date no resolution was getting from them and you came to know that their service center was no longer in operation from RE.But I just want to know did you registered any such issues at the time of doing service from our Service center.If not then please bring your bike at our service center and we will note your complaint and giving you the resolution as per guidelines of the company.
Your cooperation is highly appreciated to resolve your issue you faced in your bike.
Thanks and Regards
Soumyadip Guha
General Manager
Shree Mahadev Agency
Sector-10, Noida
Contact no.-[protected]

I gave my Himalayan for service at bullmenn motors, ramanathapuram branch
I crossed 2000 kms so I gave it for general check up and minor sound issue.
The charged 2400 rs fr it . I dunno why they have to change the oil plus added expenses
The worst part is i still have the same movie issue even now
Also they made few more scratches in the bike
The service guy forcibly took my cell phone and gave five star rating by himself
Can u imagine my situation there
Somebody plz shut down this place
What I learnt is never goto any of these service centre again.
Better to goto some local mechanic who understand your bike

I have booked a Royal Enfield Meteor 350 Supernova custom silver colour on 7th March, 2022 from Acclaim Motors, Yelahanka, Bangalore. The promised delivery date provided by the Company was 23rd March, 2022. But till now I have not received the vehicle or any updates from the company or from showroom end regarding delivery of the vehicle. We have contacted Royal Enfield support team several times regarding the same but we have not received a single call back from their side. Every time the support representative is saying that they will call back within 24 hrs but I don't receive any communication from them within 24 days also. And the best part is when I address the problem to showroom staff and manager, they are also saying that they are helpless and not getting any updates from Royal Enfield side. Everytime they are saying that you will receive this month end but till now we don't have any single update regarding the delivery of the vehicle. As a customer what action can we take in this situation because we are suffering a lot due to this. Also, now we are consuming our precious time for continuous followup with the company and showroom. Really disappointed and disheartened by the false commitment and poor support system of the company.

I ordered bullet es 350 jet black on march14. till now i didn't get delivery.
what is the reason. need response asap.
thank you.

I bought a meteor 350 from Royal Enfield on March 2021, from the date of purchase till now I have faced many issues with my bike, all the time to solve my issues I need to visit multiple time at their service centre to get my issue resolved, even we had arrangements which makes challenging to solve my issue, the latest issue that I am facing is, I purchased a touring seat in bike modification from this brand but, its cushion has been stiffed that it's paining my back, but when I am reporting this issue they are just rejecting my complaint without checking it properly. on the basis of the picture they are kept on rejecting my issue, even the serviceman knows that there is an issue but the company is not willing to work upon this.