Royal Enfield Complaints & Reviews

I have booked royal Enfield last year, i paid 5000/- booking amount, now I'm trying to cancel the vehicle but no one is bothering after cancel the vehicle and I registered complaint customer care also but no response from customer care also, after booking i got 100 calls for pay remaining amount, after cancel the vehicle i didn't received single call from showroom or customer care also,

Last day I have given my vehicle for servicing at Bowenpally Hyderabad, there was no much staff and the person who had taken my vehicle assured me that I will be receiving the call by 11am to 12pm and in that call we will tell you what all problems my vehicle have and will provide the amount details.

I waited for the entire day but there was no call, then in the evening I have called from my side to the service center and a person name Ravi Lifted my call.

I asked the status of my bike, but Ravi was totally frustrated as they received 44 vehicles for the day. Because of 44 vehicles his mood was totally off and with this off attitude he is handling the customers.

Ravi had spoken to me in harsh manner and being an customer why should I suffer with his frustration.

why I should suffer a staff frustration and being a employee why is he showing frustration to customers.

Do Royal Enfield staff shows the same frustration to all the customers this is what I want to ask, if yes please ask the customers to not visit any service center.

Bike TS09FK6490
Mobile [protected]

Thank you
Had a very bad day with Royal Enfield

Approx a month before my royalenfield classic 350 was not geting started so i ask for a RSA 3, first time they did not come, second time they came put a battery and bike got started and they say that they going to take bike with them for a week to permanently change the battery but i refuse so they take out there battery and went without information, third time they install a battery but now after only a month battery is again not working when i show this to a mechanic they say battery is too old

I have submitted my bike Royal Enfield 350 classic (KL-37-E -4994)on December 26, 2021 for an accidental service. even after almost 3 months still I haven’t received my bike. I have already visited the service centre more than four times and they confirm the delivery within a week but never received
They created the service job card for the vehicle after two weeks of vehicle submission(on jan 7th 2022)
Even after all these visiting and asking for the delivery They have not even called me one time regarding the reason for the delay on delivery or the current status of the vehicle. The promised date of delivery has been crossed more than 4 times

From
Anwer Shakeeb K
KL73D4357

I'm using CLASSIC 350 EFI, Just 11000 run now

Front tire air is not lasting more than 15 day's. Checked locally here and find micro holes in tires

Asper the technician information its a manufacturing defect

So here I'm requesting you o replace the front tire

Anwer Shakeeb K
[protected]

Iam ordered past six months ago, still not resolved the showroom people.the showroom address Bhimavaram, west godavari district, ap

This is to acknowledge the worst service happened from your Royal enfiled service center(Address :Yamuna Agencies No 158/6
High School Jn, Peringanad
Pathanamthitta Adoor, Kerala)

After a road accident i have given my bullet (KL[protected] for service at the above mentioned service station on[protected].

And the surveyor had examined the vehicle on[protected] and instructed to start service.

Till date i didn't received my vehicle completing the services despite various approaches from my side.

Hi Team,
I have purchased a Royal Enfield Himalayan last year February 2021. I found the Instrument cluster had fog issue after a rainy day in September 2021 . I reported the issue to the near by service centre the person who attended the issue his name is Mr.Chandrashekhar, he checked the bike and informed me its a manufacturing defect and currently there is not stock available and it will be replaced once the stock is available and I have been following him since 6 months . A month later again I checked with and he informed me we need a proof of the fog and I waited for a rainy day the fog has formed and I took the bike to the service Center located in Mosque, Chandhok centre, Thousand light, chennai - 600 006. I took a video of the instrument cluster In front of Mr chandrashekar as he instructed to do. I kept on following to check the availability of stock and finally the stock was available when I took by bike for third service on 3rd of March 2022. He informed me that it would be replaced later the evening o received a call from the service centre saying it couldn’t be replaced and they don’t find the fog now. Only when it rains the fog is formed. I went to the revive centre and showed them proof of video. Taken infront of their employee. Another person Mr Krishna came to attend the issue at the first instance he is not even ready to hear the issue and simply said it cannot be replaced and I won’t believe the video because you might have taken from another bike and he is not even ready to ask his own employeeMr chandrashekar who addressed the issue. At first the employee Me chandrashekar should have guided me to take the video with bike no and chasis no which he failed to do so and later the mr krishna who addressed should learn the meaning of customer service he was very rude yelling at me and I was literally harassed . It’s a manufacturing defect if there is no fog in summer it’s obvious only if rains then issue arises they tried using water wash for 5mins and o really don’t know how could they compare a rain with water wash for 5mins could have formed the fog. Finally another person informed me I have warranty till 2023 and again if fog is formed I have to take the bike to service centre and take a video infront of them and the video which has vechicle no and chasis no . Why couldn’t they informed the same thing when I reports first 6months back . Purchasing a bike with hard earned money and getting harassed and by the service centre guy is not acceptable . There is no proper chancel for communication in the service centre and there is no proper hierarchy to handle the escalation . They are so rude and don’t behave professional to address a customer issue. I will not leave this issues I will take it legally as well as take it the social media . I have the proof of video sent to the employee Mr chandrasekar to his Wats app number. And I’m not a mad to take it to service centre to replace the instrument cluster when it’s working fine unless I have issue and it’s a manufacturing defect.
Service centre Address:
Mosque, No 244, Chandhok Center, Thousand lights, TamilNadu, Chennai- 600 006

Employee Name : Mr Krishna ( who behave unprofessionally and rude)

Mr chandrashekar (who addressed the issue and accepts that I took the vide infront of him)

Vehicle No : TN06 AA 2922
Owner Name - B Arvind Kumar
Mob : [protected]

Regards,
Arvind Kumar| Senior Lead -Fraud Review, IDC
Radial, a bpost company
[protected]@radial.com
Mob:+[protected]

I am from Bihar Darbhanga I am totally frustrated from your service, there are many showroom and service centre of Royal Enfield in my town but not a single one is perfect or you can say coustmer can be satisfied. I own continental GT 650 and from 1 month I am not able toh get my first service done by Royal Enfield they are saying we don’t have oil filter and it has been 1 month till now they couldn’t arrange it. In my town there are many service centre Of Royal Enfield but they don’t have men’s wo can service continental or interceptor. Owner of the outlet have just opened the outlets and forgot they don’t care at all. Not a single service centre in my town has hai main stand service, they lift up bike holding bye 4 people then they lubricate. Such kind of service and management is not accept by such a big company. It’s been 120 years and this cheap quality service is not acceptable please sincerely look towards this. I don’t have toh make u understand what does Royal mein so if you company name Iss Royal and it makes feel Royal then you customers are also Royal so think about their royalty and here the name of service centre wo has literally irritated and frustrated me - SURYA AUTOMOBILE
ADDRESSS- SAYEED NAGAR, LEHRIASARAI, DARBHANGA, BIHAR
PIN-846004

I purchased new bike Classic 350 gun metal grey and it has gone through a break down due to not getting started with self start So, I had to face lot of trouble and actually had to pull the bike to my home.

I am really disappointed this time for my purchase.

Within 2 years my abs modulator got complained and I am facing serious issues with my front brakes.I had approached the service center @ edapally.And they informed me that I had to replace the complete set which will cost about 16000 rupees.I am completely confused what to do.I am very much disappointed on this.Buying my first bike and having a major complaint within 2 years it was very heartbreaking for a true bike lover.Due to this issue...

I booked Interceptor (Baker express) on[protected] and paid Rupees 10, 000 as advance. And I canceled it on[protected]. They said it will take 43 days to issue the refund check. Now it is almost three months passed still they are not responding properly. They are not attending the phonecall, whenever I go to the showroom they are just collecting my name and phone number and saying I can collect the check next day morning. I am residing in a remote place I have to travel 20Km to reach the show room So I used to call them as usual they will not pickup the call then I have to go to the showroom again and they will again collect my name and phone number and tell me I can collect it on the next day. This is going like a loop. Taking three months for a refund is itself is very bad and behaviour of these staffs is even worse than that. They were just running the showroom only because of the reputation and brand value of Royal Enfield only. Their staffs don't know anything at all about the bikes and not explaining anything, not clearing customer's doubts.

Hi,

I have booked Himalayan on 30/08/2021 with the booking No. BKG005291DE00182 at your Aravinduja Motors Pvt. Ltd., chennai with the Advance amount of Rs.10, 000/-. Even after seven month of waiting period I have not got any confirmation at your end. And I have booked the vehicle for me it is not for my grand son. Also, No clue even for buying the product itself is this much critical then how can trust for after sales service. This is the way how you people treat the Indian consumer? then I have to think differently by file a sue against your organisation since I have been ended up with utmost irate.

My bike had a problem of fuel overflow from the carburettor. I visited Ram Motors at Nerul Navi Mumbai.
I was asked to get the fuel tank cleaned. Problem persisted. Two weeks later I was asked to get the carburettor changed. Problem persisted. Fact is the fuel tank was not cleaned properly and hence the overflow from the carburettor. Fed up with their services I have asked to replace the tank.
Question is, why was I made to change the carburettor when the issue was with the rusting in the tank?

I got the rear registration plate changed and these guys damaged the right indicator bulb. The cost would be 2 Rs, but I would have paid with my life. Should you not check the basics before handing over the vehicle? I realised this in a routine check 2 days later. I ride on the fast and busy lanes of Mumbai. Not having the rear right indicator is suicidal. This is unacceptable.

I am posting the video on social media, in local groups, and car n bike websites

https://drive.google.com/file/d/1zaK420LEplShI9_fhUXLEoZh_XjlO4zl/view?usp=drive...⇄

I rajnish Shekhar is owner of thunderbird 350 one day when I started for my office the bike was dead. I tried.a lot but couldn't start. I called one of your dealer for service at home. The dealer named JSN Motors Surat suggested for replacement of battery. As advised i replaced the battery. But again the battery drained out. Once again the dealer was contacted but today the battery was again drained.
Kindly help me. I have purchased new battery which is under warranty. But the bike is dead again

Kindly help me else I will seek consumer forum help

I have purchased this Bike in September, 2019 and it was fine till September 2021 when the warranty on the bike would end. I got it services only at the Service Center from the time I purchased it and I gave it to regular service in October 2021. They did the regular service and from a couple of days later the bike started giving all sorts of trouble and there was some sound in the Fuel tank and bike also stopped due to something those people called "Engine Misfire" or "Missing" Problem. They told me that I have to change the entire fuel tank which costs Rs.15, 000/- and also some additional stuff along with that which would make it near to Rs.20, 000/-. I tried to argue with them because they said that the bike is perfect a few days back when they serviced it. I feel that they Intentionally did something for this issue to come up as they saw that the warranty period has ended and I faced so many problems with this purchase as affording Rs.20, 000 for repairs out of my pocket doesn't feel right to me as they do not guarantee that the problem won't repeat. I don't know how I can take action against them but just posting this as maybe someone can take action and also protect the brand name of Royal Enfield. I think that a brand with such a huge euphoria in the market cannot be so negligent to customer problems.

Hello Sir,

I had booked RE Himalayan in Dasarahalli showroom, Bangalore. The bike delivery was delayed due to many reasons from the showroom and they instructed me to book the bike in Nagharbhavi showroom. I booked the bike there and got it delivered on Jan 26th. It's been more than a month and I haven't got the refund from the Dasarahalli showroom dealer yet. Can you please do the needful.

Thanks and regards,...

My BS3 Himalayan has thr battery light constantly ON on the meter. No one is Royal enfield has been able to resolve the matter till date. My bike has spent over 3 months cumulatively in the service center who just believe in getting the bike out of their service center with some haphazard work being done. Service center has falsely taken Rs. 1520 from me under the pretext of repair magneto coil casing threading and replacing GPS however meter still shows the light. Issue has been going on since 4 years. @royalenfield it has been over 2 days since complaint CAS[protected]Z8G2F6 has been created. It has been 7 days since complaint CAS[protected]V2F4W0 was registered by you. No resolution received yet. Not a single person from RE has called yet. Pathetic service. I just keep getting template responses on email however not a single person from RE has called till date. I REFUSE to speak to service center about the matter anymore as they are useless.

Front alloy wheel air pressure automatically leak i complaint lot of time in Showroom but they didn't responce

I would like to lodge a complaint regarding my recent service at lamba Royal Enfield’s service center, Subhash Nagar Delhi .
I had a major issue in my bike continental GT 650, as my third gear was slipping and was not abhe to use my third gear, which was later informed as been broken and need replacement.
I handed over my bike for repair at lamba service center on 27/1/21.
They informed me that it would take time to arrange the parts as they may have to be ordered from the Chennai. It took them 2 week to get the ordered and the parts where delivered on 13th of feb .. and I was informed that It will take 2-3 days more to do the installation and test run (as informed by ms priti Dutta -customer service adviser) .. I called them on 16th and they the service provider Mr Balvinder who is suppose to be my service provider told me in a very rude way that it will take more then a week more and i[censored] want your bike then u can take it from who ever has informed u about it .. so I called priti again and Deepak who is the service manager and they assure me that it would take 1-2 more days ..
Part installation was done on 16th as informed by them and it took them 5 days to test run my bike .. they gave me my bike on 22/2/22 which still had issue .. including the central lock and my blinkers which I got installed from out side were not working .. and when I asked them the reason they proudly quoted, ” we didn’t installed it so we would not fix it” .. I accepted that to but when I took my bike to get it fixed from out side then I got to know that the coupler for my helmet light and boilers have been removed my the service provider ..
I called the service center for the issue and they informed me that the couplers are there at the center and I can get ut collected from here .. they removed parts of my bike without informed me and they refuse to fix it to ..
Today at 6:30 I’m waiting here at the service center from last 1 hour and they are searching for the parts which they informed that they have kept safely .. I want someone responsible to call me and address my issue ..
I have informed the manager of the service center to but no reliable outcome has been provided by these people.
Even the behaviour of mr Balvinder was so rude with things . They even didn’t completely addressed the issues mentioned on there job card .. I had to wait 2 hours more to get them done with the work which was already mentioned on the job card .
Kindly let me know what to do now and who will be responding for my lose because I have to pay 8000-10, 000 for the missing parts in my bike.