Royal Enfield Complaints & Reviews

I am a RE customer, my bike is Electra 350. I bought my bike from Marikkar Trivandrum, Kerala. They are not treating the customer well. They change my bike's horn, after PDI they didn't wash my vehicle and the service engineers are not good at all. After the service there is no service engineer to deliver my vehicle, and i didn't get the complaint explanation.

I had booked ash white classic 350 in March. They didn't reserve my bike and asked me to pay full amount so that will reserve the bike. its been 1.5 month since I paid full amount. Daily I am calling them, they are saying we will confirm you once we receive. Its been 1.5 month, I am wondering not even single bike has in this period? priority at least should be given who has paid the full amount. The interest is just accumulated to them . I want the bike also the compensation from the company.

Sales Manager : Sachin
Frontline Automobiles Mangalore.

Hi this is Arun R and my bike numb is tn12 b 6996, ...

After my complaint in consumer complaints on Aug 26, 2016, a staff named Naveen Dass from Aravinduja Motors Private Limited (Katupakkam) called me and transferred the call to one Mr. Narendar (General Manager). Narendar promised me that he would rectify all the issues and will also replace the battery, electrical wiring, tools box and will also preform a complete service. I felt satisfied that my complaint heeded some response.

Based on this I gave my bike for the necessary service to be performed on Sept 24th 2016 at 10 AM. Naveen Dass accepted my vehicle promising all the required changes would be done to rectify the above issues. They asked me to come and collect the vehicle after they call me on Sept 25th 2016, but no one called me. When I called to enquire no one answered, I tried multiple times but in vain. The following day Sept 26th 2016 also no one called me but when I tried initially at 10 AM they said the wiring set wasn't available with them and they would receive it only by noon. I tried calling them again by noon at that time they said the wiring set has all been changed but the battery needs to be changed which would take time till evening. They promised me that the vehicle would be ready by 6 PM on the same day and I can avail the delivery of the vehicle after the full service. Believing that I went there at 6 PM and called Naveen Dass, he said all the agreed parts have been changed and I can avail the delivery. Since he was not in the service center he called his subordinates to delivery the vehicle.

The moment I say my vehicle I was shocked, none of the accepted repairs and changes have been done, even my bike was not water washed. They had my vehicle for last 3 days and did nothing on it. I tried calling Naveen Dass but he didn't answer my call nor did he return my call. Since I was running late to my shift, I was compelled to accept the vehicle at the same status.

Mr. Narendra who promised me that he will change the battery, electrical wiring, tools box and will also preform a complete service suddenly twisted his words that he did not say that to me.

Why would they accept my vehicle for service and create a case sheet. Also why did they say that wiring has been changed and battery has been changed when cannot do it.

I would like to go legal if the promised changes have not being met by Aravinduja Motors Pvt Ltd located at 105, Kamala Gardens, Mount Poonamallee Road, Katupakkam, Chennai, Tamil Nadu 600056 · Phone:[protected]

Hi !
I am Prosenjit Naskar, purchase a Classic 350 (Mint) from a authorized main dealer- "East India Agro Industries Pvt Ltd" of Royal Enfield. They delivered me the bike on 6th july 2016.
After 4/5 days from delivery date, it's hydraulic tapit was sound vary badly. I'm calling the sale executive too many times of the dealer. He send me the service Centre of the authorized main dealer- "East India Agro Industries Pvt Ltd". I'm going too many times of the dealer's service Centre, but problem not resolved . At the time of 1st service they checked my bike too many times & also checked the service manager Mr. Suman Kalyan Patra of Royal Enfield. But he don't resolved my bike's problem and done the 1st service. I'm taking my bike after 1st service on 12/08/16. They told me, it's resolved. But on same day, it's sound badly after riding only 8 Km. I was calling sales executive of the authorized main dealer- "East India Agro Industries Pvt Ltd", he send me again and again to service Centre when the service manager Mr. Suman Kalyan Patra was present. Mr. Patra checked my bike and told me it's have problem on hydraulic tapit but it's not break down on road and he suggest me carry on the ride. But it's very difficult to ride with badly sound of hydraulic tapit. So I'm sending my bike last Monday (19/09/16) to the service Centre. But again I was facing a problem, no one update me what is the scenario. After follow up too many times I received my bike on 23/9/16 (Friday) at evening (5.45 Pm).
But it's not resolved. They hand over my bike with the same problem, It's sound very badly after heating the Engine. I was facing the problem again on yesterday (25/9/16) morning. I called up directly to Mr. Patra, he told me again it's not break down on road and carry on the ride. But this time I'm argue with him, so he told me again to go the service Centre.

Please look into this matter and solved it urgently. I don't have enough time to go the service Centre repeatedly to showing my bike's same problem.
I purchased it for riding not going to the service Centre again and again & not hearing the same answer to the service Manager Mr. Patra of Royal Enfield.

So I again request you to solved it urgently, because I'm helpless. I can't take any more to Royal Enfield's bad after sale service.

I am lineesh and i purchased a std.350 from pinnacle royal enfield. i am totaly dissatisfied with the sales team for handling to me as a customer. they are not gave the registration papers on time and not provided the bank seal and signature in the registration forms so i cannot register my vehicle with in the temporary period. i need to pay 2500 rs penalty for the delay submission which caused by the dealer. the staff behaviour was totaly dissatisfied. i request royal enfield to look in to my complaint.

Tik tik sound from inside the engine. When i am talk about this with company they ask me to contact with service center and i am go there and no response from dealer and mecanics and ask me this is not my fault. My bike is 08/2016 model aa this problem is from starting royal enfield give no reponse. I'm complaint last time after this i'm register case in court. If royal enfield read this call me for full information about problem and dealer who is not work properly. No is [protected]

Hi,

This is anurag saxena, i have royal enfield thunderbird 350. I have buy this bike last year. And in the first service, i can't get the satisfaction. Everytime i was going to my service station, the told me new things. For example my last service they want to cluch whole assemble and before this service they change my chain set and now this service they want to change chain set again. Also on my last service the change my breakshou, now this service they want to do again.

Is that the way of royal enfield the big name.

And one this time they want to change my front shocker, which is only leak. They want to change both now, even i told them it's only 20k running. I have also a hero bike (Hunk), which i used more then one lack km and still working fine.

Can you please tell me is this royal enfield. And this is the services.

If you guys help me. Please response

Anurag saxena
[protected]

Im in a mess after i bought this bike in the month of may 2016. From the 1st day i had so many problems which i waited and dealt with till the 1st service. Then after the service i still had the same issues so i had complained and my bike was re-serviced. I thought that was it but then the scilencer of my bike flew off on the street and my brakes failed even when it hadn't rained, my leg guard has never been in place from the 1st day and i have to keep tightening it and then i had complained for the same. I got a call from different managers and they said they would again like to service my bike and this was the last chance they asked for. They were so shameless that they charged me for every single nut and bolt that they used to fix my silencer which i have no clue why i had to pay coz the bike was a piece of [censored] by default from the very 1st day. Then after 3000 KM as i was travelling my friend takes my bike for service and they do not use the 2nd service slip but tell him that we have to use the 3rd service slip and f#ck him off(Literally f#cked him off from there). So good of a behavior towards your customers. Then after the service within a weeks time again the service light has started blinking and the handle makes noise. What do I do. I had paid 1.67 Lhk and some change hard cash and i think i did a mistake by even dreaming about Royal Enfield. I had paid the entire amount at one go and at that time they didnt miss on taking even 36rs in cash but the service that you are giving is so [censored] i wish to have had only a bicycle. Please stop looting people fooling people and selling this heavy piece of metal [censored].

Dear sir/ madan

I bought continental GT ( MH 46 AT 9319) on 20 june 2016 from Nerul, Navi mumbai showroom.
Presently from yesterday my bike handle is wobbling( shaking ) so badly iam not able to ride. Same problem was discussed with shirawane RAM enfield service centre. I was in impressed that handle parts covers in warrant, but service guy says that 'if bike was 1 month old it is covered in warranty."
I thought warranty is for 1 years not for month.. I have not mishandle my bike.. so it is a manufacturing defects.
Please look into this issue..
Awaiting for your response.

With regards
Bhod Bhattarai
Phone-[protected]

Team,

I booked Royal Enfield Classic 350 Ash colour on June 23rd 2016 from Synergy Auto Inc, Sakinaka, Mumbai, India.
I got a call on July 30th 2016 from synergy auto team stating that bike has been allocated to me and that after full payment, i will get the bike in 15 days time frame. I did full payment on 1st august 2016 however its 20th September today and till date I haven't received my bike. Synergy team kept giving me dates but bike was never delivered.

On august 20th 2016, they said that there is a colour defect for Ash colour classic bikes and my bike was returned back to chennai to upgrade the colour along-with other bikes. They gave me a new date that is 10th sep to collect my bike. On 10th sep, they gave me another date of 20th sep 2016.
Today when i called the showroom, they said bike is not yet here and they just dont have any further update. It was been 3 months now that I booked this bike.
Please help as its been more than a month that i have made the full payment.

Booking id : BKNG[protected]

Expecting positive reverts.

I gave my bike for service at CVS service station on Sankey Road Bangalore, however to my surprise there were scratches on the tank and front mudguard when i went to pick up the vehicle. I was told that it would be rectified by free repaint or refinishing. Its been almost 5days now and i still haven't received my bike and when I call the service station firstly the person didn't answer calls and on my 4-5 the try when he answered he said it would take another 3days. I[censored] cannot provide customer service stop selling your bike's in the market. Totally disappointed by what has been going on. Pathetic and worst customer service experience.

Vibration is not getting arrested in top gear.handle bar vibrates a lot.leg pedal got loosen due to vibration.oil leak in head.I went to peelamedu service center for many times.No experienced mechanic is not available.Kindly help me to rectify this problem or replace the bike. I cant bare the vibration, getting shoulder pain.Mentioned the same problem many times to the service center.Feeling like burn the bike in the middle of the road.Royal is only in the name.not in the service.

I had bought a new Thunderbird 350 motorcycle from the authorised dealer Pratik Motors of Royal Enfield which was given to me on Sep 5 without necessary RTO registration. While buying I was asked of everything being completed before delivery and at delivery time promised that registration will be done in 3-4 days at the maximum

I have paid the full amount and have been chasing the dealer daily but the RTO registration is till date not done. Every time I am told it will be done in 2-days but to no avail. Consistently lying and misleading.

This is most irresponsible behavior from an authorized dealer of a reputed company and brand like Royal Enfield.

Please help

I Purchased My Classic 350 On 4/07/2016, However I Am Really Disappointed
To Do So As Since I Have This Bike Its Making Weird Sound, I Have Asked The
Dealer To Fix That However I Am Not Getting Anywhere. The Dealer And
Mechanic Said Once 1st Service Would Be Done The Sound Will Be Fixed
However It Was Not Later He Said Ride It For Miles Then It Would Be Stopped
Still Its Not So He Asked To Leave The Bike For 2 Days At The Service
Center So I Did, Still The Noise Continues Its Not The Sound That Usually A
New Bike Should Make, Its Making Unwanted Two To Three Sounds Which I Am
Not Able To Understand. Four time bike engine open 2 times open by ur
dealer and two time open by ur engineer but till now not ok plz check my
bike outherwise I will go consumers court and give news on social sites and
press
Its Such Disgrace And A Big Question Mark On Customer Service Of ROYAL
ENFIELD.
Please Help Me Fix This Its Urgent.

This is jitesh shah here from mira bhayandar, thane district, mumbai
I buyed the himalayan and gave the bike for 1st service while giving the bike the bike was in full condition and just the gear liver from where we shift gear was little bit bend and i advised the workshop to get the gear lever in same dimension as other bike.
But the executive working in unison automobiles mira road broke the complete gear lever from chassis attachment and did not resolved the issue from last time days and are giving executes daily.

There is not a professionalism practiced in authorised workshop as they work like road side mechanics.

Infact can't take decisions and re solve the issue. Infact are telling that would change the whole chassis of the bike within 20 working days and asking for time.

Will the concerned person in chennai advice for this

I have purchased a royal enfield classic 350 classic ash in 2015 from royal enfield show room at, shop no. 6 & 7, imperial plaza, 27th & 30th road junction, linking road, opp. Bandra hindu association, bandra west, mumbai, maharashtra 400050 in only three months i faced a problem with my bike there is an issue with engine noise. When i showed dealer the issue i m facing he showed me ishna wheels serivces center people they opened the entire engine with the brand new bike they returned the bike saying they have fixed the issue but from that day onward i m facing the same issue. Every three months i go to them & repeat the same things again & again but till day they have not fixed the problem which i m facing my bike number is mh02- dv4429 engine number u3s5c0fa642978 plz solve my problem my contact number is [protected] abdul saddam shaikh or abdul jabbar shaikh [protected]

I got the message from the company and you have send me the number of sonia rana might be she is working in this organization. when i called up on that number one person picked up the phone and talk so rudely that i am thinking to cancel my booking. this the services you are providing and this kind of people u employee in your showrooms. sir you please go through this matter.

Very Bad experience from the start. i purchase royal enfield classic 1feb14 around six month time tour touch complaint started at back mudguard.

service engineer said just we adjust shocker height from outside with extra part i said ok because they have no more option at company part.

after 15000 km he said chain set change

i do same change chain set change .

write know i am at 27000 km he said today again you have to change the chain set .

i cant understand what the type off quality Royal enfield use.

I AM NOT HAPPY AT ALL FROM ROYAL EN FIELD SERVICE

I AM NEVER GO OUTSIDE FOR SERVICE I THINK FOR BETTER SERVICE BUT VERY POOR RESPONSE [protected]

Hlw mne 350cc classic jind gill automobile se purched ki, 20/8/2016, ko, vha custmer ke sath baat krne ki tamiz nhi hai kisi salesman ko, or bike ke liye phle custmer ko bulate hai, usko majbur krte hai ki, bike ki assriuss yha se lo, like leg gard, alowwheel, or wo bhi market se double price pr, sale krte hai or na hi uska bill dete hai, uske bad bhi in one week usme dobara problem ho jati hai to khte hai ki, sb ke sath hota hai asa, very bad exprince in your jind gill automobile, royal enfield showroom ... Vry bad ...

I bought a royal enfield classic 350 cc bike on june 9th 2016 . on the day of delivery, the st.mary's motors -the dealer, gave me a low quality studds helmet . when i asked for enfields helmet he said it was not freely given . But, now i was informed by a friend that enfield has started a policy for giving its riders orginal helmet from april 2016 and many of my friends have recieved it and ... I was tricked with a low quality helmet