Royal Enfield Complaints & Reviews

Hi below the details of my bike,

Chassis no me3d4a5c1ge001556
Engine no d4a5c1gd001838
Model 1800019

I never wanted to write this mail but then the product you have created have forced me to do so.
I loved the bike you have built, its awesome fell in love the first sight and started to loving it more as the days went by. Then by 500km i came up with the crazy irritating noise later got to know that was the tappet noise. Got that fixed, not sure what was done by the service guys at teknic but then the issue was fixed. Later noticed the seat had deformed, still waiting for you guys to send the seat so it can be changed. Then one day the head light cracked. During this time the biked was called for replacement of some parts. What a noble thought by re calling back to fix the issues identified. After that news i became a hardcore fan not just of the bike but also the brand re. After the change damn the noise is gone, but then the vibration was a new introduction you bought in. The bike which dint feel a bit of vibration till 100 kmph started to vibrate before 80 kmph. As the days progressed it started to make some serious noise from the engine, could hear a knocking and a rubbing noise from the engine, was told by a re employee its normal. Though i dint buy it i keep mum on it. As the days went the noise increased and the vibration increased along with it. Sure all this while the gear where the highlight forgot to mention that. No matter what i do it would not shift. Shout, scream, kick, threaten to break the lever, it wont change to any gear. I had some close calls to heaven due to this stubborn behavior of the bike. Then one fine day the fork cone gave up on me, its either hard or loose just not able to figure that out. The only think i could understand was if i turn at 15degree after a few sec the bike will think of doing 150degree, indeed looks like you have created a bike with a mind of its own, and its gonna help the heaven take me soon. After which i had to give my bike for service, as i could not ride it any longer. The bike was with them for some days, i get the bike back all the issues come along with the bike. Nothing is fixed!!! And yes the vibrations had touched its peak, now vibrates at 40kmph, shook the hell out of me. Returned the bike the very next day, all this while david and sagar from teknic have been very helpful, and trying to do their best to fix this as i see. Later next day i was told that the bike is taken to the re brand service station would need 1 more day. As there are experts who can fix the bike, looks like the dealers have given up fixing the bike. Now please tell me what the junk was done on my bike? Yes, the gear issues is fixed, now the gears are better off. The vibration is just not acceptable, when i know its much smoother on the same bike before your did your circus with the rockers or what ever.

Please tell me can you fix this issue or not? Am feed up taking the bike to service station.In the 2+ months of ownership i have spend more time in your service station than my office. Now i see my vacation getting screwed up because of you. What a misery you put the customers through after paying 1.8l.. Seriously with the 100yrs of experience in bike manufacturing the is what you create, i seriously think you were better off making bullets, as it was created and given to you and all you had to do was a copy paste. I need this issue fixed as of 12 aug 16 no more additional time i have as i need to leave 4am on the 13th aug 16 on my bike.

I was thinking of going to the himalayas, if this is the state after nandhi hills. Wondering what would happen on himalayas. Mr. Lal your ceo tested i was impressed with all that wondering if that was a sales gimmicks or a media bull.In all i can tell you one think am super upset with this.

Regards,
Nitin r

I went for the service of my bullet bike few month back to the sadguru service station, badgaon badrak, pune maharastra but shortly after the service i was getting error so i went again for they didnt rectify the error. I was also getting error in the starter so after few i went to a different, which is far service station.
After examining they said the wiring in the starter was wrong that cause the damage.due to the ignorance of sadguru service station, i got so much agony and problem.they r not much qualified.they even cant rectify the error in the handle.
Please do something to change the starter.detail of service can be found on Enfield bullet website.
Sending a pic of the recent service.

Meter reading of my classic 350 is fast then actual reading. 1km distance showed 1.1km. It mean 10% then actual reading. I changed the meter but the problem is same. Actually this problem is with every meter of royal enfield motarcyle. So i requested royal enfield to solve this problem. I talk to your engineer but he cant behave well and said the meter is going as on, no meter is accurate and 10% up down is possible. I[censored] dont satisfy then sold the bike. I ask him to note my complaint provide me complaint number and forward to royal enfield. But he refused and say i forward it to my behalf and cant provide u any feed back regarding complaint. And i[censored] want to go consumer court u must go. Is this behaviour is right with customer? I[censored] cant solve problem then u say to sold? Sir this is fraud with customer to show more reading then actual. So i humbly request u to solve this problem otherwise i will go for other solution.

Thanks n regard
Sunil dev bishnoi
[protected]

I bought a brand new royal enfield standard 350 bike from unnoony motors kottarakara on 4th august 2016 by full payment...when i bought it from the showroom the machine is not like a brand new bike..it comes with full scratch in the front and rear mulguard and fuel tank..and the from the second day on the 5 th august there i noticed a huge leakage in the engine...i know this was a major engine issue and i informed it to the royal enfield showroom kottarakara...and they promised that they will replace the bike...on the 8 th august i submited the bike on showroom and asked for replacing the bike..and they are not ready for replacing the bike...i dont want that machine. i know that from the engine side it has a lot of complaints..i want a new vehicle...pls help me..

A bike was booked against payment of rs. 5000/- as per booking order no. Mentioned under subject.
Booking was cancelled within stipulated time period.
Now about six months have passed but the refund is still awaited from the company of repute m/s royal enfield.
This is inspite of written assurance. Please refer below appended emails;

From: vivek r
To: harish kumar
Cc: [protected]@gmail.Com
Date: wed, 20 jul 2016 12:18:14 +0530
Subject: re: request for refund against cancellation of booking order no. Bkng[protected]
Dear sir,

As per our discussion i will give you the cheque as soon as possible. Sorry for the delay.

Thanks & regards,

R vivek
Company store manager

Royal enfield (A unit of eicher motors ltd.)
Plot no 350-354, 4th link street,

Nehru nagar, kottivakkam, chennai-600096

T +[protected]
M [protected]
F fb.Com/royalenfield
Description: description: twitter twitter.Com/royalenfield
W royalenfield.Com

Description: description: re-logo


On wed, jul 20, 2016 at 11:37 am, harish kumar wrote:
Dear mr. Vivek

Kindly recall the telephonic discussion i had with you during last week i. E. On 13th july.
During discussion i was assured by you that within 2-3 days time the refund will be
Credited to our account. Now complete one week has passed but we are still waiting for the
Refund.

It is for your information that almost 5 months have now passed but we are still waiting
For the refund of rs. 5000/-.

It is surprising that a company of your repute is taking this much time for refund of such
A small amount.

This is inspite of the fact that the matter has been followed up regularly telephonically
As well as by personal visits to your office.

May i request to please expedite for the refund under intimation to me.

Shall be grateful.

Harish kumar allawadhi
Father of naman allawadhi
—

On thu, 25 feb 2016 14:24:47 +0530 "harish kumar" wrote
Dear mr. Vivek

Please confirm cancellation of booking and refund of booking amount rs. 5000/- to my
Account.

Regards

Naman

Hello,
I am not at all satisfied with my new royal enfield classic 350 silver it sound is verry different from other bike i bought it for 1 lakh 43 thousand i want my bike sound to be same as. New bike whenever i go to service center they make meh fool nd they say your bike is fine i want my bike to be replace or company should fix watever problem is in my bike.

My bike was not getting started on 3rd Aug, thus I called Voyage service centre. They send their mechanics who said I will be charged with additional 300Rs for break down other than service charges. After taking bike to service centre, they gave me a list of things that needs to be fixed in order to ensure that I don't face any issues in near future. For which they charged me RS 7300 Rs. out of which 4500 is just labour charges.

After charging such heavy charges my bike is not getting started again today, i.e with in a weeks time. it is better that we give it for servicing to local mechanics, they ensure 100% servicing at affordable prices. if this is the service we are getting from Royal enfield service centres, what is the point in giving bike to these guys.

I am highly disappointed with the kind of service delivered by these guys. and this is 4th time I am facing similar issues.

It is better to ride a bloody Bajaj bike rather than going for Enfield

I Bought classic 350 in 2014, Completed 13000 kms till date .
During the second free service at Nagole service center HYDERABAD, i complained about A LOUD Cracking Metal Sound From The Engine, While Having A Cold Start . I Have Complained The Issue At himaythnagar Service center also, Including Where I Did Three Of My Services ( Nagole Hyderbad). They Had The Reply As It Is Common For UCE Engines, Especially For Classic 350.

As the noice had become unbearable and irritable, I Checked With RE Service Center Himayatnagar And The Mechanic Replied As, The Issue Can Be Corrected By Changing A Bearing Inside The Engine.
This Is The Real Mind Cracking Part . They Could Have Done It For Free, But Since My Bike Crossed 10K, .

Now Since My Bike Crossed 10K ( At Present 13, 090 Km Approx), I Find It Extremely Suffocating Since I Have Been Complaining About It For A Pretty Long Time, And They Truly Misguided My Consciousness. And Fooled me all these days


It Would Be Great, If You Find Time To Give A Proper Check While Manufacturing These Kind Of Core Parts.

And please do inform the sales executives to say the list of problem which can be faced before selling the bike ...

And please stop saying Damages occur due to incorrect driving or riding habits.If so please take a test drive from the consumer and sell the bike ..

Regards
Kranthi kumar R
[protected]

I gave my classic 350 for service at Kavery Roay enfield, G-22, Satymev Complex, S.G. Road, Opposite Gujarat High Court, Ghatlodiya, Ahmedabad, Gujarat 380060... on 30.07.2016 at 9.45 AM. it is a normal service need to do, some oil changes and a company part which is rusted need to change and a special noise from engine is coming, , bike is not start easily, just we explain them to do all this thing. and a job card maker understood all the things... then we got a message from them on 4.38 PM that your bike is ready please give a 1493.51 and take your bike..

when we reach at 7 PM, we found there is a nothing done on bike, no oil change and no washing, even a bike is not starting after several kick, i really shock that the guys are forcing to me please pay payment and collect your bike on day after tomorrow or wait for us call, still we are helpless no call from them that bike is ready or not.. we hope this money oriented people are not change a real parts from my vehicle .

Job card no: 49169/[protected], Royal Enfield company store, Peelamedu, Coimbatore. The classic chrome 500cc met with an accident and given for repair. They took 78 days to replace chassis and fork tube. The reason for delay is no coordination, spares scarce, communication failure, lethargy. I wrote five mails to concerned authorities got a single vogue reply. This is My sixth machine in my 31 years of love towards the beast. I am familiar with these people, but, the response given to me is very poor. Still not fully satisfied, mirrors, crash guard missing while taking delivery. Pathetic situation. Need lots of improvement.

Have purchased A Royal Enfield Standard 350 From Yamuna agencies adoor kerala in sept 2015.
I am having 1 major problems rusting inside fuel tank


I have purchased my bike in sept 2015. Still these issues are not resolved.
I have given my bike to Kayamkulam Service center . They will Reject my bike in service .
I have sent many mails to Royal enfield, but nobody was taking responsibility to fix this issue.

Sir,
My re std 350 has been serviced from your re company store at peelamedu, coimbatore on 30.07.2016 vide job card no:rjc[protected].

They have changed the ball race kit and they have done repairs in front shocks also.

I have given my vehicle for service on 29.07.2016 at 10.15 am and they informed me on 30.07.2016 at 1.00 pm that my vehicle is ready for delivery.

But when i went there on 30.07.2016 at 6.00 pm, the vehicle was not ready to be delivered. They took almost one more hour to do water service and some insulation of wiring, which i had asked to do on service. I was not satisfied with the service they given me after keeping my vehicle for two days.

After that on 31.07.2016, when i was wiping my vehicle, i saw so many dots (Paint removed) on my vehicle's petrol tank, front shock and front mud guard. Please see the attached pics regarding it.

Immediately i have called mr. Dinesh, who was the service attendant for my vehicle and re store complaint no ([protected]), both were not picking my calls.

So please check the images i have attached and see how they have mishandled my vehicle while servicing.

I need an immediate solution on this.

Awaiting reply...
Regards,

Vipin k

Vehicle no: kl 11ay 3109

Dear royal enfield team,
I bought a classic 350 from synergy (sakinaka, andheri) on 1st jan’16. this motorcycle is registered on 16th jan’16 as per the rc book. every royal enfield motorcycle comes with a warranty of 1 year by default and covers all kind of manufacturing defects which excludes rusting of parts & wear-tear of the same. during 4th service that happened on 3rd july’16, i specified that noise comes from the front...

Dear sir, i have brought classic 350 lagoon on 22.07.2016 in your company, (rh automobile, durgapur, west bengal), handle was not set properly it was tapper. i am not satishfied with your service, i cant take this type of repair handle in brand new bike, it was suffer for me, i want replace this handle. pls do something, yours faithfully
Mrityunjoy kanta
[protected]

I just want to highlight my experience with the service center since jan'15. 1st time i went for the service in year 2015 was 2nd jan and it cost me around 13k. Post that, the very next day, i encountered the faulty electrical issues because of which the bike won't start and it took several phone calls and a personal visit to get that corrected.

The last time it was on 22nd aug 2015 and immediately after getting the service done, the bike stopped after 3 kms and that service itself took me 2 complete days. You might recall that during the service the wiring area next to the batter catched fire and i had to pay for that as well. I didn't say a word as i wanted to get that fixed. The next day i had to call your service staff and get that bike picked up from huda metro in gurgaon. The same day in evening, the guy charged me another 600 bucks to replace some part. This was all fine but just after one week of service, the electrical connection was so clumsy that it started catching fire and produced spark. This is pretty dangerous as the area is adjacent to the fuel tank. The cover lid came off next day and it was so annoying such petty things happening even after a cost of ~7k.

Today i called your staff regarding this and nobody responded and kept putting me on hold. Now, after spending close to 20k while i rarely drive (Done 1500 kms in 9 months), the kind of services i received is pathetic.

And then this happened again in july 2016, i spent 5.6k on servicing and after 10 days it started giving starting problem this was working fine before service and after service there was starting problem this has happened 4th time in a row. The owner kept giving excuses that it could be because of rain and clearly it doesnt rain in jan in gurgaon. The owner even tried to upsell me new himalayan while bike meter is less than 17k.

Horrible experience.
Bought my electra fom the jhandewalan outlet in sep 2015.In the last 10months, 11000km, i have to get my clutch at around 8000km and leg break at around 2nd service changed. The top speed is a joke. Seriously.. The bike shakes at 80kmph speed. The coat on the engine wore off with scratches from my bag. A cycle rammed into my front tyre and they changed the entire handle stick. Not joking!! Ofcourse the gear box getting stuck is a legendary problem with re.
Last friday i noticed a thud sound coming from my chain, at the service centre they showed me that the pins of chain wheel on which the chain rotates have begun falling out.. I m not kidding, the tips were compeletely uprooted.. Not just 1 but 4-5 as i was told. Best part is that theytake money for everything as the standard dialogue is "running part ki guarantee nahi hoti".
Another day wasted at the royal enfield service centre. I had my service done alongwith it too. Total bill 3600rs.
Since then my gear isnt changing smoothly but changes with a pressure and alongwith a loud thud and the start plug is working after 5seconds of holding it.
I think that the re uses sub-standard material to manufacture their bikes and now i am genuinely contemplating a legal action against them in the consumer court.

Respected sir,
My name is zenzaay. K. V ([protected]), i am from thrissur, kerala. I bought a re tb 350 on 18th august 2015 engine no u3s5c0fg855499 and chassis no me3u3s5c1fg260001, colour:flicker black, registred no kl-64-d-784.
Complaint against marikar (Motors) ltd
Karunakaran nambiar road, near north bus stand thrissur

There is an abnormal noise from the engine after i rode 50-60 km each time. This abnormal noise came before the first service of my bike. I registred a complient with my dealer and they said it will be ok after the first service. But it is not, then i done the all the free services with this same complaint, going to the service center each and every time with this complaint. I have been there 8 times with this complaint and they didnt do nothing, there is neither any my patience left me go there again. This isn't what i expect from a royal enfield dealer. Each and every time i went to the service center with this abnormal noise with the engine, the service manager, first time he said: we can only register the complaint with the company only if they could record the noise from the engine and they ask me to record it, to claim the engine warranty so i did when the next time i go there for the second service. They said it will be repaired after the service. But they didnt the problem is still there. Like wise on all days. The last time i went with this problem, i told the service manager that the sound only comes after the bike rodes about 50-60 kms every time i repeat this, he said lets go for a 2 km drive and check if the problem is still there. Is he really duff or is he makeing fun of me or as i'm just one customer, does that one customer have no value. I'm fed up with all their crap. I have a question to ask, what is the advantage of buying a 1, 57000rs tb350 cruise bike if i could not ride more than 50-60 kms in one run? I didnt buy this bike for the showcase. The abnormal noise from the engine is not only the complaint but it is the main one. My bike also have a problem with the float in the fuel tank as the meter is showing full tank fuel all the time and its blinking too. When i registerd the complaint for this they said they didnt have the technician so come after a month. And the mud guard is not in place both front and back, i relized it only when it starts raining, and the muddy water is all over me from the front up to the level of the seat. And from the back too. And one more my bike shows missing on the run when there is fuel, when i accelarate the bike it dosent only some times...
Please do reply if you have value for that one customer.

Hi sir
We bought a bullet 500 (uce jet black)
From coimbatore, hopes, royal enfield showroom on[protected]. the bike was fine till the end of 3rd service. after that it had problems. when we start there is a bursting in the engine, jamming inside the bearing and the vehicle stops. we intimated this problem during 4th free service. after some days the problem existed and we claimed the warranty and changed the parts which caused the problem. now again we had the problem so serviced again, but the problem doesnt seem to have rectified. we are so upset with this problem. even after taking utmost care our vehicle is in problem, pls report this issue and take the necessary action

Dear sir
I bought royal enfield classic 350 (engine no. u3s5c0fb680871) on 19/2/2015 from kerala adoor yamuna morors. last year the vehicle was repaired and parts of the engine were replaced for some issues. again there is a problem with the engine like some sounds are coming from it and now the vehicle is in unnuni motora kottarakara, kerala for repair for three weeks. they told me to change crank & connecting rod. the warranty period expires on 19/2/2017, after the said date either i need to change vehicle engine or my vehicle itself.

I own a royal enfield thunderbird350 vehicle number kl 63c 9216 which i brought on december 2015 and i have completed my 12, 000kms service on july 1, 2016. I had a cluster meter complaint in which the time doesn't set properly, even after setting the time the time go 5 minutes backward the time i have set and then the time goes backward slowly, also the kilometer in the cluster doesn't work properly. I do my service from sanjo motors, angamaly, ernakulam. But they refuse to change the cluster of the bike. The company guarantee that they have 20, 000 kms warranty and any spare would be changed during the warranty period which shows a defect, but the dealer (Sanjo motors, angamaly) refuses to change the cluster of the bike. I have been contacting the dealer since july 3rd saying that my complaint has not yet been rectified they are not giving a reply on it and not even reverting me back.
Please also find the video attached as a proof of my complaint in which the cluster clearly shows after i set the time the time moves 5 minutes backward immediately after i turn off the key and on.

Kindly do the needful.

Thank you.
'sincerely,

Jean george varghese, angamaly
+91 [protected]
+[protected]