Royal Enfield Complaints & Reviews

I Bought classic 350 in 2014, Completed 13000 kms till date .
During the second free service at Nagole service center HYDERABAD, i complained about A LOUD Cracking Metal Sound From The Engine, While Having A Cold Start . I Have Complained The Issue At himaythnagar Service center also, Including Where I Did Three Of My Services ( Nagole Hyderbad). They Had The Reply As It Is Common For UCE Engines, Especially For Classic 350.
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I gave my classic 350 for service at Kavery Roay enfield, G-22, Satymev Complex, S.G. Road, Opposite Gujarat High Court, Ghatlodiya, Ahmedabad, Gujarat 380060... on 30.07.2016 at 9.45 AM. it is a normal service need to do, some oil changes and a company part which is rusted need to change and a special noise from engine is coming, , bike is not start easily, just we explain them to do all this thing. and a job card maker understood all the things... then we got a message from them on 4.38 PM that your bike is ready please give a 1493.51 and take your bike..

when we reach at 7 PM, we found there is a nothing done on bike, no oil change and no washing, even a bike is not starting after several kick, i really shock that the guys are forcing to me please pay payment and collect your bike on day after tomorrow or wait for us call, still we are helpless no call from them that bike is ready or not.. we hope this money oriented people are not change a real parts from my vehicle .

Job card no: 49169/[protected], Royal Enfield company store, Peelamedu, Coimbatore. The classic chrome 500cc met with an accident and given for repair. They took 78 days to replace chassis and fork tube. The reason for delay is no coordination, spares scarce, communication failure, lethargy. I wrote five mails to concerned authorities got a single vogue reply. This is My sixth machine in my 31 years of love towards the beast. I am familiar with these people, but, the response given to me is very poor. Still not fully satisfied, mirrors, crash guard missing while taking delivery. Pathetic situation. Need lots of improvement.

Have purchased A Royal Enfield Standard 350 From Yamuna agencies adoor kerala in sept 2015.
I am having 1 major problems rusting inside fuel tank


I have purchased my bike in sept 2015. Still these issues are not resolved.
I have given my bike to Kayamkulam Service center . They will Reject my bike in service .
I have sent many mails to Royal enfield, but nobody was taking responsibility to fix this issue.

Sir,
My re std 350 has been serviced from your re company store at peelamedu, coimbatore on 30.07.2016 vide job card no:rjc[protected].

They have changed the ball race kit and they have done repairs in front shocks also.

I have given my vehicle for service on 29.07.2016 at 10.15 am and they informed me on 30.07.2016 at 1.00 pm that my vehicle is ready for delivery.

But when i went there on 30.07.2016 at 6.00 pm, the vehicle was not ready to be delivered. They took almost one more hour to do water service and some insulation of wiring, which i had asked to do on service. I was not satisfied with the service they given me after keeping my vehicle for two days.

After that on 31.07.2016, when i was wiping my vehicle, i saw so many dots (Paint removed) on my vehicle's petrol tank, front shock and front mud guard. Please see the attached pics regarding it.

Immediately i have called mr. Dinesh, who was the service attendant for my vehicle and re store complaint no ([protected]), both were not picking my calls.

So please check the images i have attached and see how they have mishandled my vehicle while servicing.

I need an immediate solution on this.

Awaiting reply...
Regards,

Vipin k

Vehicle no: kl 11ay 3109

Dear royal enfield team,
I bought a classic 350 from synergy (sakinaka, andheri) on 1st jan’16. this motorcycle is registered on 16th jan’16 as per the rc book. every royal enfield motorcycle comes with a warranty of 1 year by default and covers all kind of manufacturing defects which excludes rusting of parts & wear-tear of the same. during 4th service that happened on 3rd july’16, i specified that noise comes from the front...

Dear sir, i have brought classic 350 lagoon on 22.07.2016 in your company, (rh automobile, durgapur, west bengal), handle was not set properly it was tapper. i am not satishfied with your service, i cant take this type of repair handle in brand new bike, it was suffer for me, i want replace this handle. pls do something, yours faithfully
Mrityunjoy kanta
[protected]

I just want to highlight my experience with the service center since jan'15. 1st time i went for the service in year 2015 was 2nd jan and it cost me around 13k. Post that, the very next day, i encountered the faulty electrical issues because of which the bike won't start and it took several phone calls and a personal visit to get that corrected.

The last time it was on 22nd aug 2015 and immediately after getting the service done, the bike stopped after 3 kms and that service itself took me 2 complete days. You might recall that during the service the wiring area next to the batter catched fire and i had to pay for that as well. I didn't say a word as i wanted to get that fixed. The next day i had to call your service staff and get that bike picked up from huda metro in gurgaon. The same day in evening, the guy charged me another 600 bucks to replace some part. This was all fine but just after one week of service, the electrical connection was so clumsy that it started catching fire and produced spark. This is pretty dangerous as the area is adjacent to the fuel tank. The cover lid came off next day and it was so annoying such petty things happening even after a cost of ~7k.

Today i called your staff regarding this and nobody responded and kept putting me on hold. Now, after spending close to 20k while i rarely drive (Done 1500 kms in 9 months), the kind of services i received is pathetic.

And then this happened again in july 2016, i spent 5.6k on servicing and after 10 days it started giving starting problem this was working fine before service and after service there was starting problem this has happened 4th time in a row. The owner kept giving excuses that it could be because of rain and clearly it doesnt rain in jan in gurgaon. The owner even tried to upsell me new himalayan while bike meter is less than 17k.

Horrible experience.
Bought my electra fom the jhandewalan outlet in sep 2015.In the last 10months, 11000km, i have to get my clutch at around 8000km and leg break at around 2nd service changed. The top speed is a joke. Seriously.. The bike shakes at 80kmph speed. The coat on the engine wore off with scratches from my bag. A cycle rammed into my front tyre and they changed the entire handle stick. Not joking!! Ofcourse the gear box getting stuck is a legendary problem with re.
Last friday i noticed a thud sound coming from my chain, at the service centre they showed me that the pins of chain wheel on which the chain rotates have begun falling out.. I m not kidding, the tips were compeletely uprooted.. Not just 1 but 4-5 as i was told. Best part is that theytake money for everything as the standard dialogue is "running part ki guarantee nahi hoti".
Another day wasted at the royal enfield service centre. I had my service done alongwith it too. Total bill 3600rs.
Since then my gear isnt changing smoothly but changes with a pressure and alongwith a loud thud and the start plug is working after 5seconds of holding it.
I think that the re uses sub-standard material to manufacture their bikes and now i am genuinely contemplating a legal action against them in the consumer court.

Respected sir,
My name is zenzaay. K. V ([protected]), i am from thrissur, kerala. I bought a re tb 350 on 18th august 2015 engine no u3s5c0fg855499 and chassis no me3u3s5c1fg260001, colour:flicker black, registred no kl-64-d-784.
Complaint against marikar (Motors) ltd
Karunakaran nambiar road, near north bus stand thrissur

There is an abnormal noise from the engine after i rode 50-60 km each time. This...

Hi sir
We bought a bullet 500 (uce jet black)
From coimbatore, hopes, royal enfield showroom on[protected]. the bike was fine till the end of 3rd service. after that it had problems. when we start there is a bursting in the engine, jamming inside the bearing and the vehicle stops. we intimated this problem during 4th free service. after some days the problem existed and we claimed the warranty and changed the parts which caused the problem. now again we had the problem so serviced again, but the problem doesnt seem to have rectified. we are so upset with this problem. even after taking utmost care our vehicle is in problem, pls report this issue and take the necessary action

Dear sir
I bought royal enfield classic 350 (engine no. u3s5c0fb680871) on 19/2/2015 from kerala adoor yamuna morors. last year the vehicle was repaired and parts of the engine were replaced for some issues. again there is a problem with the engine like some sounds are coming from it and now the vehicle is in unnuni motora kottarakara, kerala for repair for three weeks. they told me to change crank & connecting rod. the warranty period expires on 19/2/2017, after the said date either i need to change vehicle engine or my vehicle itself.

I own a royal enfield thunderbird350 vehicle number kl 63c 9216 which i brought on december 2015 and i have completed my 12, 000kms service on july 1, 2016. I had a cluster meter complaint in which the time doesn't set properly, even after setting the time the time go 5 minutes backward the time i have set and then the time goes backward slowly, also the kilometer in the cluster doesn't work properly. I do my service from sanjo motors, angamaly, ernakulam. But they refuse to change the cluster of the bike. The company guarantee that they have 20, 000 kms warranty and any spare would be changed during the warranty period which shows a defect, but the dealer (Sanjo motors, angamaly) refuses to change the cluster of the bike. I have been contacting the dealer since july 3rd saying that my complaint has not yet been rectified they are not giving a reply on it and not even reverting me back.
Please also find the video attached as a proof of my complaint in which the cluster clearly shows after i set the time the time moves 5 minutes backward immediately after i turn off the key and on.

Kindly do the needful.

Thank you.
'sincerely,

Jean george varghese, angamaly
+91 [protected]
+[protected]

I am sukhwinder singh from bathinda (punjab) i have royal enfield family classic 350 black 2014 modal last 18 july i went to the ajay auto royal enfield workshop in bathinda city for repair of my bike sach like self start problem & some another issue. i am will know royal enfield bike are lyk a horse that's need proper maintaines & time. i doesn't consider royal enfield disadvantages of engine because my father owner of since 1989 modal royal enfield family all my family ride bullet royal feeling.
Now i discuss main problem issue of royal enfield workshop mechanic & supervisor in my city ajay auto.
When last 18 july i went for repair of self then after some time open the component of engine part he (mechanic) told me your bike self start bearing is damage so that replace approximate price 4700 but you pay some sach 400 money for me i replace bearing defected parts change he told me you sit down in customer waiting room after some time he replace parts of another bearing that's fall in garbage of scrap change in another bike (machanic ne apna zugad kya thaaa income ka) after all i paid 400 to machanic because i my bike self start run smoothly. i doesn't paid officialy 400 rupee. supervisor of workshop doesn't focus on costumer bikes doesn't provide proper guidance & manage staff of machanic he always chat on mobile phone.
Workshop incharge mr sharma always busy in paper work in own room. all infrastructure is comfortable newly fresh for costumer but quality of machinist is cheap. i am not personally attack on staff people they didn't my enemy. but i have only wants provide quality faithfully & my money does not waste. you know very will demand of royal enfield bikes in punjab & punjabi people lover of royal enfield bikes
Please solve only my issue & doesn't punishment for this anyone because they didn't fault, fault in social system & moral values of people
Your faithfully royal enfield family member
Sukhwinder singh
[protected]
[protected]@gmail.com

Wrong Invoice and PDI pending Issue:-
Company- Royal Enfield.
Showroom- Teknik Motorcycles (Bangalore )
Address: No 132/41/1, Sarjapur Main Road, Iblur Village, HSR Layout, Opp Agara Bus Stand, Bengaluru, Karnataka 560102.
Firstly I have booked the Classic 350. But showroom people told Royal Enfield classic 350 has longer waiting time. So they suggested me if you want early delivery go with Royal Enfield classic 500cc bike. We will deliver you within 15 days. So I changed the booking from Royal Enfield classic 350 to Royal Enfield classic 500 (DS). After 10 to 15 days showroom people called me to deposit the rest amount and said your bike came. So I deposited the pending amount and signed necessary form. After that I didn't get any call from showroom. So after 5-7 days I called them and ask the bike status they said it will take few days to deliver the bike. So I asked them if it will take time why you asked for money. This argument continue for few weeks after they said you Bike is ready came and take the Bike.
On the Bike delivery day they said we will give you the invoice tomorrow. After lot of argument they provided me the invoice. I took the invoice and came out from there. But I didn’t convinced myself so I cross verify the truth of invoice with Area Sales Manager (Sanjiv). What he said I got surprised! He said this invoice number is belongs some other royal Enfield 350 cc Bike. And asked me sent all my documents to his mail id. So I forward all the documents to his mail id. After lot of discussion again showroom people provide me one more invoice. I don’t know how they register the Bike with false invoice.
In between first servicing was done. In next servicing while generating the bill they service center people said we are not able to generate the PDI is not completed for your bike, we will shot out this and sent the copy in mail. After that sent the copy. When next time visit for any work same word they repeated. From second service to till date I’m struggling for resolving the issue.
Even second time I dropped a mail to Royal Enfield’s ASM (Sanjiv) and royal Enfield customer care to validate the invoice truth but neither Royal Enfield customer care people nor Bangalore ASM (Sanjiv) responded to my mail. Now I feel I cheated by above mentioned people and get a diffractive bike. Kindly replace the bike with proper bike or returned my money. Otherwise I’ll reach to consumer court for providing the wrong invoice and PDI issue.

Please find the below details :-
Location – Bangalore
Sales Person name – Raju (don’t know the full name)
Showroom- Teknik Motorcycles (Bangalore)

I brought re classic 350 cc bullet in the month of august end in cvs motors. It was a customized color and there after few days i realized it was clearly repainted and had few spots of black on questioning the agent said it was company defect and will be rectified during service. As i had bad experience in service in cvs service center with my old bike, gave it to yelahanka service station and during the service the side sticker was removed during cleaning and paint had worn out in the process. 2nd service i had to give it to cvs and had no option and i was never disappointed me, as expected the service was pathetic and non of my painting issue was fixed. On questioning the agent (Pawan) said you can get it on saturday. As a gift i received no parking for service ignorance. Post my complain, my service issues where fixed but painting had to be given for 5 days, i ignored. The above issue was reported in jan 2016.

Last service someone had made a dent on my petrol tank and now again 5 days without my bike is painful. Dent issue was reported last service.

Kindly pro

I's purshased a royal enfield classic 350 6 months ago but it's front shocker is not working properly from starting, they were leaked. i was complaint on nearest showroom on first service but they ignored. i repeated my complaint on 2nd service and 3rd service. on 3rd sevice they were shouting loudly and said it was not in garuntee.
Please slove my problem.

Today i have my bike for service in east india agro industries pvt ltd.
59b, matheswartala road (china town), kolkata -700046.

This was a paid service i have been promised to get the vehicle delivery at 5:30 pm but unfortunately they have started to do water wash at 6:30 pm followed by teflon polish which dragged another 40 mins approx.

Since the counter for the billing will be closed i was asked to pay for the bills before bike is delivered. now i got scratches on bike with no option left.

Either the fix the scratches on my bike or i am filling a consumer complaint with the bills and pictures.

I bought the tbt 350cc, lightning gold on 27th march'2016 from sangam autos, a-23/6, 1st floor, site-iv, link road near mohan nagar flyover, sahibabad-ghaziabad, u. p.

From day 1 when bike was handed over, the battery indicator was blinking & handle was bent to left side then i complaint this on 1st service & the issue was resolved i. e odometer & handle was replaced after so much argument done with the agency supervisor.

After 1st service & one or two days after the service i found that the mud guard paint was peel off from right front side. i requested to the service supervisor & shown them to verify & trying to either change the mud guard or repair that but he refused & replied me that this is not the defect on the part this comes when some one hits or manually peel the paint with some metal. now here my point is that means the re paint quality is very poor if the paint was peeled off, my bike is single handed drive vehicle so it is impossible for me to hit or making scratch on bike on which i have spent my whole hard earned money.

Second thing which i found is the engine noise. the engine sound is not like a real bullet sound, there is so much noise in engine in which i feel that the tappet or something will hit in engine which was mix with the engine sound & create the tik - tik noise continuously.

I clean my bike everyday but i don't found the chhan - chhan noise which comes from the front side of the bike which looks like some screw is loose.

When i bought this bike i feel that i have spent my hard money in some very good product but after going to the service station my moral got down & think that this is the worst company on which i've spent my hard earned money.
Now i am going for 3rd service on 23rd july'2016.

I wanted to re officials to give positive response & replace the mud guard & clear my queries which come within 3 months

Hi sir, i am rajiv and vehicle no are tn 01 at 6075 - desert storm, myself received my bike from service centre - alappakkam (sri velavan motors) last week 5/7/2016 with bad condition, oil leaking in bottom continuously, air check not done, rust removal and polish not done properly, myself really wexed in this time service, invoice details - sinv[protected], service amount are rs. 5611.00, myself call service centre regarding these complaints they reply very casually that return to service centre, but myself in out of station, my father only available and he didn't ride my bike, myself request the service person to come and solve the problems and their reply are very shocking that they said that charge again for these service, purely this is service complaint by this my parking tile got damage and oil still leaking. advice this time these service centre takes responsibility and solve my problems other wise me and my friends circle won't give in service centre.