Royal Enfield Complaints & Reviews

I have royal enfield thunderbird 350, from starting the engine has knocking sound, After 4 servicing still the problem remain same. They are each time says that the problem are fixed but still the problem are occourred when i was running my more than 15 km. The engine has knocking sound like TIK TIK TIK has very loud sound.
The company was not respond any time when i was post the complained on site or at service centre.
So please help me out and give me solution.

Respected sir i bought Royal Enfield in the month Aug 2015.From very first i found a problem in driving .when i drive the bike my left arm start to pain .i told and complaint many times to the concerned dealer But they dont pay any intention on my complaint.i got all service my bike from agency every time i complained but no one is gave me any positive responce.So now m complaing you about my Bike.i think there is a problem in chasis of bike .i am facing the big problem becoz i need to bike for my daily routine work.so please pay intention towards my complaint.
My self
Rajesh kumar [protected]
STREET NO, 4 MALOUT
Registration no.PB 30 Q4858 CH.NO -, ME3U3K5C0FL933294
PURCHASED FROM
AMAN AUTO ZONE
ABOHAR 152116
DISTT. FAZILKA

I have purchased my electra 350 engine no. 046744 and chassis no. 046744 on 15/05/2016 from outer delhi motorcycles retail invoice no.Inv[protected] dt 15/5/16 further i state that my bike was in used condition, front socker leaking and oil coming from my engine seal leaking so i am not satisfied with your dealer kindly look into matter i want my bike in good condition if not possible return my money
Thanking you
Vp tyagi
[protected]@gmail.com

I would like share my concern about my New Royal Enfield Thunder bird 350.
It is not even a Month since i owned my bike and only thing i am doing is visiting your service station once in 3 days I am hurt by the service RE offers, I wrote to your customerservice Mail ID, I got response but Hardly anything was done about it;I am dishearten to know that RE provide such poor support, Bike never fell nor did meet with an accident, I took care of it like a baby and still Angel Light just fell off; and the chronic whistle noise is never fixed, I hear lame excuse like such issues are common, , please note I paid 1.66L of hard earned money . Please respect my concern and feelings. I am really hurt by the way RE treat customers; I have followed every instruction to maintain my bike and as a reward i get this .. I request you to provide your CEO's Mail Id.

Hello Team,

I own a Royal Enfield ( Electra 350 cc ) and I am proud to be part of Royal Enfield Family. I had lot of struggle to get my Royal Enfield as I am passionate to drive it.

I had a bad experience with the service I got when I went for paid servicing in Vijayawada ( Mahalakshmi Motors ). I see major security breach which is being appreciated by manager itself. I got my bike with a different key which was working to unlock my ignition. Surprised to know that we can unlock the ignition with any other Royal Enfield key. When I asked for the same I got to know that it’s a known issue in Royal Enfield and can be ignored. I am tangled to understand a company like Royal Enfield have such an arrogant employees who cannot address my issue, Instead asking me to replace the key with my own expenses.

Not sure the manager of Mahalakshmi Motors was not even aware of the issue till I brought into notice to him. Just want to understand that is that a really known issue for replacing the keys after service which was told to me by Royal Enfield Manager? If yes please let me know the same. Is this a Royal Enfield Norms or is that Mahalakshmi Motors prepared their own norms?

This needs to be addressed ASAP else the prestige we hear about Royal Enfield will be defamed by few people like Mahalakshmi Motors.

You can reach me on [protected] or via [protected]@yahoo.com.

Regards,
Ramesh Aluri

I have a thunderbird-350 and it’s just 1 year (May 2015) old and 5000 km in the meter. Engine leaks oil when parked and where ever it is parked. Have taken it to the service center (Sai ram near mahadevapura in bangalore) twice with no respite. Apparently the oil seals have to be replaced and it was replaced and they charged me for that twice and did not make any difference, it still leaks. I never had such worst experience with any other auto service centers. I hope guys are listening to your customers. Don’t think your products are so superior to protect you from the worst customer service your service centers are offering to your customer. It’s real pathetic….

Dear sir/ma'am,
This is to bring to your notice that i have been facing troubles with my new royal enfield bike. The issues are as follows
I) the vehicle keeps vibrating when accelerated at 55-60 km/hr.
Ii) milleage is not satisfactory at all.
¡¡¡) smell of petrol after riding..
¡v) the ride is not satisfactory at all
Though these issues including the problem with the brake pedal were already reported, there were no improvements in the services. The issue with the brake pedal was resolved only after the complaint was given the second time. This is really unfortunate as the vehicle is recently purchased. Thereby i request you to take actions regarding the complaint at your earliest.
Thanks & regards,
Vineeth.

Good day,
On 18.06.2016 my Thunderbird bike was on for service at Trupti motors, Bhubaneswer at 1030hrs. and they had promised me to come and receive the bike at 1600 hrs but when i was present at 1630 i found my bike was untouched . i lost my temper and requested to show their complain book but they assured me that we do not keep or register complain. please note it was my second time that this happened hence i am registering my complain and wish to see this not happen with any royal Enfield lovers.they do not write the approx amount that i can be charged during receiving and do not accept cards hence it is also difficult to keep money which i can come with for service.
. wishing my words don't go directly to recycle bin.

tks brgds

manas rarath
[protected]

I had booked my bullet on 22 March2016 my model was 350 classic lagoon .
There was one bullet available but the dealer has not given he has given that bullet to his own customer .
He said to wait for 15 days
We had waited
Then again I went to showroom but dealer was just ignoring me there was new bullets in showroom all the people's were getting there bullet in 6 days or in 10 days but I didn't get he kept on ignoring me saying the nonsense excuses telling to talk at this number. This nd that again one month I waited he keep on ignoring me there was 50 persons who get there bullet on time he was giving his own customer first nd telling me to wait for 14 days 15 days next month..I keep on waiting..one day I asked the final date he said on 20 May 2016 but on this date also he didn't gave my bullet (rajiv) he always give bullet to his owner customer first and ignore the they person who booked their bullet through sandeep.I also booked through sandeep lots of waste of money on my mobile phone by calling here nd there he still said to wait one more month I m feeling annoyed now ...in jsr one two showroom nd he is taking advantage of this...everything has limits he doesn't know to talk to their clients please do some to him ...I want that bullet in 15 days Ab very poor service of royal Enfield I can say it was my first time I m buying nd my experience is very bad ...they don't follow Their own words nd policy

Oil tank change
Maine 7.5.16 ko new royal enfield 350cc liya tha... Uska number hai... Hr 99 yk (Hu) temp 3523...
Jb maine bike liya us time uske oil tank pr paint ke kuch dane dane show ho rhe the... Jb maine dealer ko bola to dealer ne kha ki bad me change kr denge but wo dealer change krne ke liye bilkul mna kr rha hai... Plz help me now...


Dealer adress.= monga automobile
Anaj mandi, g. T road panipat haryana,.
Mob.[protected], [protected]

Oil tank change

I give the complaint for engine noise on 12.5.16, they told that they rectified the problem and they changed the clutch plate and asked me to come and get the bike. When i went to get the vehicle, the engine noise has not been arrested. I discussed with the service advisor agathiyan, job card no:30227, he says that its engine problem and warranty is available & give him 10days to rectify. He misbehaved with me & responded badly which makes me so hurting. Take action against them or if i will go legally.

I am anil kumar s/o sh. Harikishan. I bought bike from lagwal automobile vill singriwala jal road hsp bullet standard 350 uce 05-08-15.
Jab se maine bike purchase kia tab se mujhe engine se ajeeb awaj ati thi, service man k kehne par maine 2 bar engine ki awaj thk karvai, par vo thik abhi tak nai hui. Meri prolem ka soltion jaldi se jaldi thik kia jaye ya meri bike change kia jaye nai to mai legal action lunga. Std uce bullet 350cc chassis no. Me3u3k5cofg855531
Engine no. U3k5cofg855531. Battry no. 65129624amco colour black. Key no. 2108
Contact no:- [protected], [protected]

I purchased thunder bird 350 from delhi dealer in saraswati vihar.North delhi motors.No proper responce from the staff is there, no proper guidence regarding bike is given.As i called dealer miss renu is there regarding no demo given at the time of delivery she told that we are getting late at the time of delivery because its 7 pm thats why we cant gave proper demo.Very shocking
reply from her.Ihad to drive the bike on road without guidence how to drive.What type of dealer & staff is ther who is playing with life of customer.
Kindly take action regarding these type of sales person & kindly reply asap
regards
sandeep rathi
[protected]

I had send my Bullet Electra for regular service to Sangam Motors, Sahibabad, Ghaziabad, Uttar Pradesh on May 6, 2016. Not only they have done poor quality service, they did not issue the bill and receipt for the service. Can you take action against them and ask them to issue receipts and ask them to re service the bike. Rajiv Choubey email id [protected]@yahoo.co.in

DETAILS:
Vehicle registration no. TN 12C 7161, Dealer; Arvinduja Motor Private Limited,
Kattupakkam, chennai - 600 056. Invoice no. SINV[protected] Date; 13/5/2016
COMPLAINT:
My vehicle has been given for service on 12/5/2016 for full general paid service (including oil refilling) my vehicle was hand overed to me on 13/5/2016, 5.30pm and payment for the service is settled on delivery. Within 25 kilometers on running my engine was ceased with over noise and heat. I checked my vehicle and found out that engine oil was not provided. I informed dealer. They doped my vehicle to the service centre. I informed the complaint to the company.
I need a suitable loss of pay . i want to replace my engine with free of cost regarding your company fault.
Otherwise i will file my complaint in consumer court.
I am waiting for your favourable reply.
Thanking you
N. Salip khan

Hello,

Greetings,

This is swapnil pabrekar on of the moderators of valiant riderz. I own a classic 500.
I have a very bad situation & i am reaching out on email for help.

I need to replace my wiring, i have ordered the wiring from s. P wheels official re service center vasai start of the march month.
Its more than 45 days now & i have no clue what should i do with my classic500 without wiring.

The wiring number is 591877/d, after the first order & 25 days waiting i received 591877/f which is easily available in market but doesn’t fit to fuel pump.
It was returned & wait is till on; i was being advised on changing the fuel pump which i don’t want to because i really don’t want to change any default settings.

I am sure a big enterprise like re would have solution to my problem. Please don’t disappoint.
45 days of waiting, rides missed & missing my ride; please don’t add to the demotivation.

Swapnil pabrekar
[protected].

I went for my lagoon 350 bullet service at royal enfield service station putlighar amritsar at that time i said there some problem in back wheel it's created some unnecessary sounds and that thing mentioned in job card on dated 29.04.2016

today i visited again your service centre with same problem the engg. Said due to broken of spring the drum is damaged and it's cost rs. 993


the drum is damaged due to unconsciousness of technician

Hi This is mohan,

for this 15 days this is my third complain, i have 500cc desert storm bike.
black smock from the silencer, i mention in the general service not rectified, next 2 days i log another complaint not rectified this is 3rd time . i think royal Enfield dont have talent technical person. if it is continue i send the leagel notice to manufacture and the dealer.

Mohan.
[protected].

I want to complain about my thunderbird bike which I buy on[protected], the issue with the bike of engine oil leakage started after 200 km.It was reported to
the dealer and after several visits it was taken care of and when after 5 times of visit and for 4-5 long month time the bike handed to me with engine noise.I complained about engine noice and now last 1 month the bike is with the dealer and even after so much time they haven’t done nothing to remove the complaint of enjine noice.the bike spent not more then 2 months with me but is standing at dealer service station for other whole time to get it ok.Now the meter of the bike is showing 1000 km .Is this how royal enfield treats with their customers. I am sorry to say that I am having a very bad experience after buying it.Even your service enginer mr ritesh having the above no -[protected] is so rude on talking to the customer or many times he don’t bother to pick the phone .My bike ch no-ME3US5C1FD197069 AND ENGINE NO-U3S5C0FD744264.Please let me know if something can be done about the bike or should I go to the consumer foram as I haven’t spend 1.4 lakh only for mental harassment
Thanks
Sameer pupneja

During the bike purchase only i have noticed this and complaint about it to the the show room manager but he compromised me saying that it will auto settle after 6000 km but this issue was persisting even after 6k km when i gave service to resolve this complaint... I got more worst sound than before... And no one in the service center giving me proper response, after spending around 1.6 lac rupee in this bike its so embarrassing to ride with heavy noise in traffic where everyone noticing me like an alien.

I love bullet but this company service to the customer is so worst and i am more worried for my bike.

We customers are more in number and need resolution..

Thanks in advance!!!