Royal Enfield Complaints & Reviews

They did not delivery the royal enfield 350 classic black on expecting date.
and they have no responce. they cheat me. then they have told daily defenetly we have delivery afternoon section and then i call afternoon section then they told sorry sir today not delivery we deliverd tomarrow .they did not give the vehcle. they cheated me. they could not give any details.

Dear Sir,
This is a forward of my first email to [protected]@royalenfield.com
I have a TB 500 which has just completed 2 years. I had booked a appointment for my bikes general service as i realised that the last service done was almost above 6 months. After handing over the bike to the authorised service centre called soniya motors, Thane, i was given a estimate of Rs.6000/- above in which they said that after a routine check there are many things to be replaced. I totally trusted their point of view and asked them to go ahead with whatever best they feel.
Same day I got a call in the evening that my bike is ready. I was quite surprised cause i had given them my bike at 11.30 am and recieved a call at 4.30 pm that my bike is ready and total bill is above Rs.6000 as i mentioned earlier. I genuinely thought that I hope i be satisfied thereafter. I paid the amount for a long list of bill which was done in hardly 5 to 6 hours (Surprisingly). I took my bike and rided back home and on my way i experianced some back firing. I thought that must be because of water that must have been used during washing. Next day morning as usual i pressed the self start button but it did not start. Battery seemed to have not taking the load. I called up at soniya motors workshop and spoke to the adviser who had dealt with me and told him about these two problems i faced immediately after service. He asked me to bring the bike after couple of days as they were into stock closing(march end). I took my bike on 3rd april and handed over my bike to Mr.abdul (mechanic) in the presence of Mr.Sudhir (Service Manager) after a test ride by them. They assured me to solve the problem and give me back my bike by evening. In the evening i called to ask if my bike is ready to which they told me that it would be ready the next day. Next day when i called up, i was informrd on phone that my battery is not working. As it was already working when i had first given for service there is no point of they informing me about the battery.
My question here is that if i have given my bike for a general service checkup, then why i wasn't told about the battery earlier. If they can charge me Rs.6000 for other diagnosed works as they say then why was i not informed about the same. Same day I again got a nightmare, a call again informing me that my fuel pump is malfunctioned and i have to pay Rs.14300 for fuelpump, Rs.6000 plus which i have already paid and new battery charges as per the market rate which may be around 2000. I was shocked to hear that when my bike was absolutely al right why did i even think of going to a service centre. Recently i had done a check up of my car at a service centre and i was informed about all the electronic things that were not working or malfunctioning.
My question is: What does a general check up of a bike mean? doesn't it cover all the electronic checkup of devices and if yes then why were these parts not checked, and if checked then why was i not informed.
and upon a check up if i am asked to pay some amount as per diagnosed by a technician then why did he not check the battery and other parts related to it.
I am told on phone by the service manager that the battery was already faulty but they forgot to inform me and they topped up it with water. Is this a joke?
Now they are asking me to pay for the mistakes or ignorance that they have made which has led me to write this email. I dont think that a brand like RE should have so frequent wear and tear of parts that in a hours time a customer ends up with yet another expense.
I personally now feel that there has been some sort of mischief played by workshop people.
I am without my bike almost since last 12 days. All my routines are disturbed because of their stupidity. I request someone to please take up this issue and get back to me as soon as possible.

One last thing, till now i have not been able to fill the petrol as per the indicators since i have purchased this bike as they have changed my speedometer and fuel guage almost 3 to 4 times as they ere always faulty. Even after this service in which they have charged me for a fuel guage the indicators were not working.
Worst Experiance...

I have purchased a Royal Enfield 350 classic bike, on the purchasing of new bike one can get four free servicing from the service centre but service center is not performing their duty well as every time being serviced bike have some problem and after telling many times they do nothing .After fourth servicing what their mechanic did we never know but our bike is not able to run as carburetor pipe is disconnected.In this regard I told service centre personnel they just assured that all will be fine but after one day same problem occurs to my new bike purchased on 24.06.2015 from Siddhi Vinayak dealer, Patna.My question is is there any authority to compel the dealer to do the justice in favour of consumer with in time.

I am using Thunderbird 500, purchased it on[protected]. Last sunday[protected] evening i went to a fuel station to fill petrol, after filling fuel my bike not getting started. i kept my Bike in a friend home near to that fuel station in kakkanad Ernakulam. Next day i called to edappally service station morning 9 o clock and requested to check my bike. One mechanich called me back at 11 am and he said he will coming to check and he camed 3 pm. he checked my bike and he said that it is fuel pump problem. he said that bike should bring to service station. i asked him for providing vehicle to lift my bike, but he said that they have no service of it, then i said that i will give complaint to company and he returned. two days of no response from them. today morning i personally arranged a vehicle to lift my bike and given to same service station. i asked receptionist about vehicle lifting option she said that they have that service. that technician lied to me. i complaint it to Mr. Rahul (manager of that service centre). i dont Know what action have taken. I lost rs.1500 for transit of my bike and today afternoon one person called me to say that fuel pump is not in stock and my bike will be ready on next week. if they pick my bike in monday itself i will get my bike 2 days early. now i lost my money, time and use of my bike that no one can returned. I just want to inform it to company and i have no positive hope from u. I will be happy if i get my bike immediately with proper work.

I have booked my bike from nizamudhin to palakkad dated on :[protected] wide way . the pnr no :[protected], my bike loaded in nzm i have get massage train no 12644
till i dint receive my bike yet. so please kindly look about this complait and make sure that i will receive my bike soon. expecting that i will recieve my bike .
Ph [protected]

My father owned royal enfield bullet on 1981 itself and we owned it till 2005.

I bought electra 350 on 16/2/16 from gg motors, simmakal madurai.

* on the same day bike stopped @10 km after that i came to know that the showroom persons didn't fill petrol and told me that there is 3 ltrs of petrol.

* within 10 days right side oil seal had broken and sent to the service center and they told it is changed.

* after 1st service the bike given the mileage of 25 only when i asked them they tuned something and gave it to me. I taken that and parked in front of office. When i came back i saw that all petrol was leacking out of tube. Again i called and shout they sent a mechanic and it is resolved.

*a week before front disc is making noise. I told them they see and gave it afer a day.. On the way to office petrol is leaking over roads.

* i said the showroom i will sent you consumer legal notice and they compromised me and take 2 days. They gave me today (1/4/16) and told that we changed fork, gear oil and ther will be no problem here afterwards.

*i taken that and when i ride when i hit front brake the disk make noise like horn..

What is all these bull... Is they selling bullet or bull or cheating the customers by changing parts

I thinnk you are selling old or damaged bullets... Pls rectify it otherwise i have to take action on it.

Hi am yahed i facing knocking problem with my bullet engine nd i have completed 3 time in company at aurangabad maharashtra cheery corporations, can out place... My contact no plz contact with me.. [protected] my bike no mh 20 dx 6444..

I have purchased classic 350 from Saini motors Goa, after just 2days I noticed white spots on my bike tank.when contacted Saini motors they have no clue about this.then I wrote to Royal Enfield and their territory manager Nimesh Jawar contacted me saying that my issue was genuine bcause I send him my tank pics and he assured me that in 15 working days time Saini motors would call me to replace my tank, now it's almost 22 days and no sign from Royal Enfield again.i don't understand why customers are treated in this manner.people buy Royal Enfield bikes only because of its prestige but dealers are taking advantage of this

Hi,
I booked a Lagoon blue RE 350 classic on 27th Jan 2016. Booked in RE Showroom in Pallikaranai, Chennai.
It was told that the max delivery time is 60 days but it has exceeded.
I was told the reason for the delay as the factory does not produce as per the priority and booking done from the showrooms and that Lagoon blue demand is very less hence the production priority is the least and i was asked to take some other color which was available...
How come such answers can be given for delayed deliveries.
I am not sure who this forum will help me but I am not buying any of these reasons from the sales team.
Please look in to these as these are really damaging RE's image.

I bought a royal enfield classic 350 on october 15 2015 . i have completed just 4850 kms yesterday . But i had been getting a tapping sound for the past three days and when i took a look i found that the tethers from the chain sprocket have broken . I bought a royal enfield for the quality of the bike and its parts but now i dont feel the same way . When i approached the nearest service station and asked about that they told me that it does not come under warranty and i have to pay for it . This is one of the worst way and the most crooked path you people have chosen to make profit for your company . I seriously condemn this and hope that you will take some kind of action and get back to me with a solution
contact details : rajkamal: [protected] email- [protected]@gmail.com
regards-
Rajkamal

Hello,

I'm writing this due to the bad customer service provided from the dealer. I'm a seafarer and I would like to own this vehicle because it is the one of the most oldest motorcycle company that manufactures excellent motorcycle like bullet.
I have booked royal enfield Electra 350 twinspark on october 2015. I was planning for installment payment, so before booking the model I asked the sales person that nri account is possible for emi procedure. At that time the sales person said " yes it can be done". After booking the model I again asked the same question to the sales person, this time sales person was a different man, he said it is not possible. This means the sales team are not trained properly about the business. Now I decided to go for full payment, I asked them about the procedures for full payment. They said the full amount and few documents (passport copy, pan card copy), this includes registration of the vehicle too. Now when I made the payment they are saying that the registration cannot b done without my signature, then why did this people said this when I was enquiring. Here, again they did not provide the full information and it seems they are not trained properly about the business. The reason why these people made me write this is because they do not provide the accurate information that is needed. Also, the information they are providing is not even 50% accurate. At least a customer should get a average customer service. So this is worst experience for me.
Thank you

I am Xavier, In the past I have used Royal Enfield bullet for 20 years and covered more than 5 lakh km without much problem, recently I have brought newly launched vehicle by Enfield, GT CONTINENTAL, expected same performance, this vehicle is one-half years old, having basic design problem, since, the day brought this vehicle is having series of problem every time I was asked to bring the vehicle to your OMR service center, after the service many times I have pushed the vehicle till my residence. It was informed to the service center but, no solution so far found and they were taking it easy and only use to give false promises. No proper service setup, no trained quality service engineers, no responsible person @ your service center for this newly launched vehicle. I do not know what do to with this vehicle, I feel I have made a blunder in purchasing this vehicle, in one-half year I have taken more 20 times to your service center (many times service center not registered) no proper system, I do not know what do with this vehicle, I feel I am cheated by the so called familiar Brand, I have wasted money, no proper customer support, your service manager Mr. Mohan never picks up the call. Your service engineers not properly trained to attend above 350 ccs, please stop doing trails at the customer end, I have incurred heavy financial loss and time, image. Mental agony. Please help me by this problematic vehicle with the bullet 350 cc

I bought my bike(Royal enfield classic 350) from "Nand Enterprises" Satara and within 1 month of my purchase my bike started facing self start not working issue. i gave my bike to Royal enfield service center in pune(Address: Rahul Chambers, Old Mumbai Pune Hwy, Kasarwadi, Pimpri-Chinchwad, Maharashtra 411034). They gave me a reason saying my bike has rectifier issue, so i asked them to replace it as my bike was into warranty period. i got got a reply saying we dont have that part now and we will let you know once its there. I kept on following up with them for 3-4weeks but didnt get a proper response. finally i took my bike to the showroom from where i bought it(Satara). There i was told that rectifier is fine it was battery issue and they refused to take the responsibility of replacing the battery as its Exide's product. I had to get the battery replaced on my own from a Exide dealer and starter problem got solved for time being. recently because of some reason the terminal connected to my battery got defused and it broke. instead of asking the showroom people to give attention to that issue during my latest servicing(servicing done in Kings Auto servicing center Baner) my issue was ignored and because of which i had face serious issues where my bike refused to start and had to deal with 187kgs in middle of nowhere.

Hello sir/mam, i have an Royal infield tb 350 bike and i purchased the self starter kit which they sold me to 4713 rs but these kit are avaipable in marcket for 2700 only, isnt it wrong? We come to belevence not for stold out, please quary this other wise i will go through information act

Delear name:Bhans Auto mobile
City: Amravati,

My self:Hakim Hussain
City:Murtizapur,
Dist:Akola,
Mobile number:[protected]

I had taken my ThunderBird500 cc for repairs on 21-Mar-2016 at Royal Enfield's authorized service station in Patiala. My RE Thunderbiird (500cc) registered no. is "UP-16 AY 6213" and is registered under the name Nandita Sharma Lamba.The agency had NO facility for puncture repairs, I had to carry the tyre assembly to a puncture repair shop.When I returned no one was present. Lunch time. Even aftre a long wait staff returned but did not start working. All customers were waiting. My bike was to be polished, I waited two hours, then the bike was handed over to me with polish wax still on the body parts. The overall service quality was awful. My worst experience with a authorised service centre.

My name is r. Selvaganesan . I have booked vehicle in erode senthil murugan auto agencies .Royal enfield bullet classic 350 black at the date on 25 /11/2015.They told me 2 or 3 months for a delivery till now they wont call me .Last week i went to showroom they told me next slot is coming on saturday .Then i call at saturday morning to office.They told me the slot is not coming to showroom then i ask when it was come they told me this month end i give you delivery now the month is [march]..Nearly i am waiting for 5 months. Till now the vehicle is not delivered to me.In my home town near my relations bought a vehicles in 2 months ..Then what is the reason for delaying for me...My advance amount is rs: 5000/.I attach the bill copy

Dear sir,

I have recently purchase a thunder bird enfield bike TN-47AH-3498 in murugam motors karur. while before purchasing they are not allow to choose a bullet and we are thinking that royal enfield not cheating with the customer. while drive after their delivery the front wheel balance is very poor and I am shocked with their performance. another day I went to show room and they said in the service time we will correct it. while service time they are done wheel balance and it is good. bot after also in front wheel bubbling is there and while investigating they found that the Tyre is making bubbling and it is not possible to change it now. Please said me that the Tyre is our fault . they has to check twice before delivery all the things are good and they have to give the assurance for all. Now they said that Tyre fault as a customer we feel much

1) i have purchased royal enfield 350 elktra on 19 march 2016 from delear cidanta gajuwaka, visakhapatnam andhrapradesh, 500026.
2) we have some respect and faith on royal enfield and the services through these dealers are making us to feel that royal enfield is making fools to the customers.
3) my vehicle was handed over in this condition. my vehicle was stopped after 2 kms from show room due to lack of petrol, tail light connection not connected and the sensor spring is in hanging position, back break fitted to the last adjustment as the break shoes alraedy warned out and it is very loose,
tool kit after we asked given to us,
4)

Comming water in bike silencer this problem told many tims in showroom and complent online on royal enfield page but any company person cant help me last 8 month i am complent my problem in showroom

Iam purchased a classic 350 in date November 24 2015 .in completed in forth service. Running km in 11864 today produced a sound in engine
Dealer name:Sanjo motors
Karukutty
Ankamaly
My name Lalu
Mob:[protected]