Royal Enfield Complaints & Reviews

I have a query regarding customer service..my bike has odometer reading of 3500km and bike is brand new only 3 months old. When i have given it for service it was good but after service its engine was making noice. I think that my bikes new parts of engine are replaced with older parts.. And i am not satisfied with customer service of jogbala motors pvt.ltd. ajmer.. My bike is new and it started appering old by making engine noice although it is in gurantee period.. Pls mark my query and do something as soon as possible to solve it. Thank you

As i purchases classic 350 in Bangalore.till i run over 600 km there was no any problem.in the bike..once i given for 1st service in Bangalore cvs motors the problem started..there s huge sound while shifting there gear ..and cam wheel also got loosen and there is a lot of sound in tat like tik tik..which irritates many times i wen to service centre they will see and repair next day again the problem is same...there is lot of problem in gear shifting and clutch problem.and also lot of noice and poor pick up...wen i given for the second service also i explained them the problem..but after service also they dint look up properly and same defect..am feeling like i hv gotta a defect model bike...there is no good response from the service centre instead they charge us instead doesn rectify the problem in the bike...take my bike back refund my money or else rectify my problem in the bike.. My bike num KA/02/JE 7116..contact num:[protected] .

I want to complaint against royal enfield. I purchased a royal enfield – Electra 350 in February 2015. I booked this bike in December 2014 to deliver on 13th February (committed on booking slip) two days before my engagement/Ring ceremony and the booking amount was RS5000. On 13th feb 2015 I didn’t received it they told me that I had to call them before two days of delivery so that they can arrange it however my loan was already funded. For continuous two days I did follow-ups and after a lots of arguments they called me at night of 16th feb 2015(when I was busy in my engagement ceremony) they called me and ask me to come to their office and receive the bike. I wasn’t able to leave the function hence my younger brother had to leave the miss the function (memorable day of my life) to receive the bike from the showroom. He came back with bike around 10:30 at night when the function was finished. At the end of the day, I was anyhow happy that atleast I got the bike, but problem was not end. Next day in daylight when I saw a dent on the petrol tank which wasn’t identified at last night due to dark, also break light was working without taking breaks. Self-start switch sometimes work and sometimes not. I called in the showroom and told the problem. They asked me to come with bike. When I visit there, they gave me a slip to replace the tank from their workshop but the tank was not available in workshop. They took almost 3-4 months to replace that after so many calls and visits however problem with self-start switch is still exist. CURRENT PROBLEM- after some days I got to know that engine gets off automatically with a very noisy sound while riding it. Due to this I was about to hit by another vehicles on the road And somehow when you self-start the bike in gear it moves forward suddenly without releasing clutch. At the time of each service I complaint about this in workshop however they guys are making excuses that it happened with every bike but not solving it. Problem still exists. It seems that I got a defected bike. I am totally exhausted with the services of royal enfield. It is very bad experience with royal enfield, wasn’t expected from a brand like ROYAL ENFIELD. Requesting you to please look into this matter and do the needful. Rahul Singh Contact no- [protected], [protected]

Respected sir, i bought royalenfield electra 350 bike last year 2014 september, continusely servised in the autharized service centers near my town.Already informed to the service centers peoples about engine noise and vibration.And also some of the accesories rust formed.Pls do the further clearence

Hello, I have a thunderbird 350 it has just completed a year in may 2015. I had digital meter issue before bike completed a year and also informed the dealer regarding the same. They said they dont have meters in stock. So i emailed Royal enfield customer care service email id. They gave me a contact number after a week and several emails to whom i contacted he said they will get meter in two weeks but it is been a month now and there is no communication from Royal enfield also they are not replying to my emails also. Update: It has been 8 months now and no one is responding to my complain from royal enfield.

Hi, i brought 350cc standard on 20.10.2014 in Coimbatore hopes branch now i complete 15000 km now is starting problem in chain sprocket teeth was brooking continuously really i unexpected this from royal enfield . i dreamed royal enfield was such a very good and big quality brand but now i thinking i choose wrong brand . small brand two wheeler chain sprockets are giving long life and good quality . thats all not brooking . we paying more than 1lak but we not getting good quality . i need answer from your side

Hi, I am using the Royal Enfield classic 350 for last 1 years, I am doing regular service with the Royal Enfield Authorised Agency. there is no proper response from a service agency located in the INSHA WHEELS Gulshan Ananad Compound Opp Shastri Nagar New Link Road Goregaon WestMumbai and I had spoken to them many a times About the same problem that my engine has a defect the are not responding to it just giving the regural service .So Kindly raise a complaint and take a proper action on the irresponsible agency or plz REPLACE MY BIKE . bike no:- MH02-DV-4424 CHASSIC NO ;- ME3U3S5C1FA144757 Regards, Abdul Saddam Shaikh [protected]/[protected]

Really i felt bad by buying the royal enfield classic 350 i ride till now 7000 km alredy engine valve setting problem has been issued and vibration becomes more day by day what the hell work ing assembly doing by royal enfield i dont know how the dealers are accepting this vechile...i alredy complaind to the dealer but no response form them...and handle stem was getting bend heavy right pulling it was really hard to handle a bike wen on road and my contact number [protected]

Today 21 December the least satisfying day for me. I own a thunderbird black it was having some issues with it as I increased the speed by 40km/h it started sounding like beep-beep. Months passed but the issue remained the same. Yesterday sunday i thought of giving the bike for some minor repairs like alignment and the beep-beep problem. I visited lamba enterprises service station Subash nagar new delhi, the advisor whom i received his name was Gagan. The mechanic there checked my bike I talked to the manager there. They prepared my job card and informed me "we have to hold your bike to detect the problem" I agreed and they asked to call today that is monday for my bike details. Todat at 3:00pm i called the station the same advisor Gagan attended the phone and said yes your bike is ready please collect it by 6:00pm today. I reached the service station by 5:15-5:20pm. I headed to the billing counter, I was shocked to see that my job card was missing, I waited for 10-15 minutes, I asked them to please hurry up I'm getting late, he said your job card is not here, he called upstairs and asked for my job card. The cashier said sir the guy upstairs is bringing your job card please wait! I again waited for next half an hour I rudely asked "is this a working system here"? The cashier asked ME to go upstairs and ask for my job card. I was in such a hurry that I didnt bother and had to go and ask the guy upstairs said there is no such card here please take your query downstairs. I wentw downstairs again the cashier asked sir go upstairs and call your advisor down i gave him a thrashing look. Again I went up asked the advisor Gagan to please come downstairs and please tell where is my job card. He was so rude he simply said "I dont know I took half day yesterday go and talk downstairs" it was such a shock. I wentw downstairs i shouted some guy came and he found my job card upstairs itself. There was some guy with the manager/head i spoke to him I said "is this your way of service" he didn't respond much simply asked the cashier to first do my bill. He still did 2 bills before me and then mine. I was so angry so annoyed felt like selling my Royal Enfield. I went outside to collect my bike. Bike was so dirty like it was not washed from past 3 years. I myself requested some peon to clean it! I waited there for 2 hours for such small issue. I did 15km today the problem is still same it has not even changed by 1% I want ask the company what have you charged me for? Waiting and not satisfying. I don't know what the matter is with royal Enfield this type of service we don't even see in government banks. I want my bike repaired and I'm not gonna pay one single penny. Otherwise I'm gonna take this issue to consumer court. Let me talk to the manager. I don't want to waste any minute now i want it to be repaired. Who so ever is reading this complaint take this issue to the highest authority of Royal Enfiled. My name Ayush Puri contact- [protected]

I have already submitted the advance payment against my purchase of Royal Enfield classic350 to one of the saler in Bihar namely Bhagwati Moters, Bhagalpur, Bihar. My booking order number is 215 dated 5/11/2015. I was given the time estimate of45 days which is already over. I m being physically and mentally harassed and the dealer is not providing me with appropriate answer. Therefore I request the authority to kindly address the problem otherwise I would be forced to file a complaint in consumer forum.

I had booked royal enfield classic 350 in skys showroom in aurangabad maharashtra in december 2014.but then i changed my mind and applied for cancellation of the booking and refund of the booking amount of Rs.5000 on 6 th jan 2015. but inspite of repeated feedback i have not received my money.

My bullet clasic 350 .only 2000 km done 2015 model. one day runing time toomuch sound inside engine i stop wehicle. then i check too much like a tapet sound .im afraid . ... after i goto showroom there guys reparing .but not clear that .please help mee. im from kerala my name is shefeek i get showroom names kottayam javeens

I am jay makwana from mumbai mira bhayandar i took royalenfiled thander bird 350 through your authorised dealer (UNISONS MOTOR ) it has baan 6 month old and i face engine problem from lst  3 to 4 month the service center dnt take it seriously nd They had kept my bike with them from last 3 months but didn't gave me any solution regarding my problem and now they chang crankshaft and bearing nd all bt than it to the problem is not solve so m requsting to change and replace my engine m nt satisfied with UNISONS MOTOR..contact me [protected]... M nt single customer is nt satisfied with ur MIRABHAYANDR DEALER(UNISONS MOTOR) also other customer are not satisfied with them...           Please help me with this matter As Soon As Possible.

Dear Sir, I was bought Royal Enfield Bullet 350 on 16-July-2015 from Shiv Motors, Tara Mandal, Deoria by pass, Gorakhpur UP. 1. After 3 days of purchasing, there are chain noise problem is arise, so we contact the service centre. Service centre person send the Bullet to Lucknow Service centre and return after 15 days- Problem rectified. 2. Again on 14-December-2015 Silencer heat issue is arise, So again we contact Service centre, the service centre people replace complete piston rings set and hand over the Bullet. 3. Again on 16-December-2015 Bullet having starting issue arise. I would like to inform you that there are manufacturing defect in my Bullet, Kindly replace the complete Bullet. Details- Date of Sale:[protected] Chassis No. ME3U3K5C0FG831960 Engine No. U3K5C0FG831960 Model No. BULLET 350 UCE-STD HEAVY CRANK DlrNum SHIV MOTORS-5142 Regards' SANTOSH KUMAR SHARMA Gorakhpur-273008 Phone No. [protected] e-Mail: pintoo.[protected]@gmail.com

Disappointed by the dealers attitude from beginning. I purchased bike on 24 Jan 2015 since than pilot bulb of right side not working with each service I was given assurance that this won't happen again but very few days it stop working. Today I was shocked by the dealer refusing me to give free fourth service due to just month gone ahead of the time.dealer name Sahara motors Ahmedabad

I am very disappointed with the services provided to my Bike Royal Enfield Standard 350 on 6th December 2015 around 11 am by Manzil Motors, Gurgaon, HARYANA. They charged me Rs.6200/= and just made me fool. And this is not the first time this is the 4th time when they did with me. They have given my bike to MR Sonu for servicing and he taken almost 8hrs but I was unable to understand what he did with my bike in whole day because my bike was better before service even He (Mr Sonu) was unable to start the bike after that don't know what he did with carburetor and start the bike and give it to me but bike only reach home by hook or crook and now i am unable to drive and made a bill of Rs 6200 by giving some list of defects like chain set has been damage etc. I had strictly told them to service my bike to a specific person and they just told me okay but it will take some time. I said take your time but they have given my bike to service to a new inexperienced guy. When I questioned Mr Vinod about this they gave a very simple answer " don't worry ". Nishant Pundir nishant.[protected]@gmail.com [protected]

Hi, I am using the Royal Enfield classic 350 for last 2 years, I am doing regular service with the Royal Enfield Authorised Agency. there is no proper response from a service agency located in the NH4 Kancheepuram and holding my vehicle for last one week. Kindly raise a complaint and take a proper action on the irresponsible agency. Regards, Lakshminarayanan V +91-[protected]

Hi, I have very bad experience withSidh Auto Royal Enfield Pune. Staff is extremely arrogant and irresponsible. In last 1 month, I had to do bike servicing two times due to bad service quality. Staff treat their customer like they are doing some favour to them. They keep standing customer long hours without attending them. I am totally disappointed with Service station and planning to sell out my bike.

Sir, I have purchase a thunderbird from Universal Traders, dankuni, Kolkata, West Bengal my bike engine cracking sound are not to shortout within guarrantee period almost 3 month. SUBRATA DEB MALLICK NATUNPALLY. CHANDANNAGAR.HOOGHLY MOB : [protected]/[protected].

Sir iam purachase enfield bike from kishori dealer khanna dist ludhiana but from the first day when purchase bike Problem in engine like verry diffrent sound in engine iam lodge problem in kishori dealer dealer repair engine but problem still pending dealer dont listen my complaint plz repalce my bike other wise iam going ti consumer court and suit against enfield company and dealer plz replace my bike