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Royal Enfield Complaints & Reviews

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Last updated Mar 6, 2024
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Royal Enfield reviews & complaints page 145

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S
sarmapappu
from Hyderabad, Telangana
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Regarding vehicle service

Address:Hyderabad, Andhra Pradesh, 500010

I am P.S R S SARMA working at Hyundai motor india engineering Pvt Ltd as an Assistant Manager.I have been using Classic 350 cc vehicle since 2 1/2 years.Recently 20 days back i have gien my vehicle for servicing at Royal Enfield (Kompally branch).For that serviving particularly they charged 9000/- for general servicing and changing of spare parts like chain, chain sprockets, break liners, and for vehicle front and rear wheel alignments.after...
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Address:700102
Website:royalenfield.com/locateus/dealers/kolkata-bike-zone-kolkata-west-bengal

I bought a Royal Enfield classic 350 almost two years back from Kolkata Bike Zone (Royal Enfield showroom) . However till date I have not received the smart card from the showroom. I have been regularly following up about the same with the showroom. Every time they say that the smart card will be printed this week but no results.I have been out of India since last six months but I have to call the showroom every Monday. Please help....
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P
prashant harjani
from Surat, Gujarat
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Sprocket problem

Address:Surat, Gujarat, 394101

I have a TB350 n i m facing a problem in some noise coming in wheel or may be chain and at purav automobiles surat (GUJARAT) RE authorized workshop they said to change chain sprocket kit so i changed it from there only but i m facing the same problem which i m facing earlier then change sprocket kit what should i do??????????...
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S
suhail aziz khan
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bike delivery but accessories not received.

Address:Rangareddy, Andhra Pradesh, 500018

I got delivery of my bike almost 6 moths ago but i have still not received the mirrors even after regular reminders to the brand store. I was only handed over the bike at the delivery even the important papers such as Insurance and temporary registrations were handed days after, that too I had to go and pick them up all the time. My booking id was

BKNG[protected]

CRM no . SU[protected]

Inv...
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D
debarshi sarbagna
from Kolkata, West Bengal
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Poor after sale service

Address:Kolkata, West Bengal, 743122
Website:royalenfield.com

I bought a royal enfield desert storm in February, 2015 as i had immense passion for bullets since childhood. i realised my dream at age 39 and you can well understand my love for the bike and my patience to wait this long. i bought the prized possession from country motors, helabattala, barasat. from day one, i realised that the kick was too hard/jammed and relied on self start even in the mornings. on each service the matter was brought...
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Syed Shavaiz Ahmed
from Delhi, Delhi
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Smoke from thunderbird 350cc

Address:110053
Website:royalenfield.com

I am facing a problem of generating smoke by my thunderbird 350 . I am regular in servicing my bike. I got it repaired last month they changed the carburator and charged me around 4.5k bucks but now m facing the problem again and when i got it cross checked from local mechanic he said there was no need to change the carburator in the first place instead piston should have been changed so the probloem still persists.And now again i will have...
+2 photos
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M
Manish R. Singh
from Bhandara, Maharashtra
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Engine oil leakage in re desert storm

Address:411001
Website:royalenfeild.com

Dear RE,
This comes from a big time RE fan. I bought this RE Desert Storm 500 in February this year 18/02/2015. My excitement had no bounds as a dream long cherished was fulfilled and yes it came for a price INR 1, 80, 000. My dream run came to an end just after the first servicing .
1st Service:
The first servicing was done on 05/03/2015 at Ram Motorcycles Sion Panvel highway, Nerul, Navi Mumbai. The engine oil started...
+2 photos
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Y
Yarramaddu Janardhan Reddy
from Bangalore, Karnataka
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Tak tak tak very loud sound coming from engine classic 350

Address:560100

Hi Team,

I bought vehicle on August 5th 2015. With in a month I completed my second service and during that time I have informed Electronic city Motors, singasandra, Bangalore Royal Enfield service center to check an annoying sound "Tak Tak Tak" very loud sound coming from Engine.

During Second service they said tappet got loose, so they have tighten the tappet. With in one week of time, I got the...
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A
avinash kumarsingh
from Noida, Uttar Pradesh
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Bike

Address:Ghaziabad, Uttar Pradesh, 201012
Website:Www.roya- enfield.com

Hi, I bought classic 500 tan 6 month ago from solitaire Enfield noida . Last week my bike hasn't started by self start so I took my bike to solitaire Enfield noida for resolve this problem along with 3 rd free service.they guys told me that bike battery had died, now we had recharged ur battery so all would be fine. But a day after service means on last Sunday my bike has not been starting. I asked about this from my service Center and...
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M
manish balekai
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Poor servicing

Address:560058
Website:Royalenfield.com

I had given my Royal Enfield Continental GT(KA 18-EB 4455) for service on 21 October 2015 at Sri sai sadguru service center at T-dasarahalli in Bengaluru. Prior to service there was a sound coming from engine and I had told them to check it and take action on it.After just 2 days, the sound got more intense and I was unable to ride then I gave my bike to check up in friends garage, he found a loose nut inside transmission chamber which has...
+1 photos
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S
Shameer Latheef
from Thiruvananthapuram, Kerala
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Chain sprocket damage

Address:Chennai, Tamil Nadu, 695584

I bought a new bike 5 onths ago It is classic 350 of royal enfield which is maroon in color. Its chain sprocket got teared out when it was completed more than 7500 kms. Company should not provide any warranty for that And I had to spent 3000INR for that. I spent 150000 for the bike, but quality is not that much...
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A
anirban048
from Kandra, Jharkhand
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Worst service ever seen

Address:Angul, Odisha, 759121
Website:royalenfield.com

Dear Sir,
I purchased my Classic 500 desert storm on 11/9/2015 and today 11/11/2015 till date i don't get my RTO registration number. I discussed this mater with the show room 5 times and every time they assure me that "with in 5 days your number will be there" but no response till date. Last to last week they call me from show room and ask for weather i need a customized number or any number given by RTO officer?...
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M
Mohammed Khwaja Sameer
from Bengaluru, Karnataka
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Cvs motors servicing team

Address:560032
Website:www.royalenfield.com

I purchase RE 350 Black Color in the month of July 2015, When I got the bike I was excited as I hold the Legend, however I was never the less unhappy cox my bike was good in condition and I was satisfied. The issue started on the first service where I realized that the Fork was defective and after a lot of discussion, the CVS MOTORS Service team got it replaced, It was the service manager PAVAN who replaced it, but even after replacing it...
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Address:Karimnagar, Andhra Pradesh, 505001
Website:www.royal-enfield.com

I am G .Rajesh customer of quality motors located in karimnagar as i went to showroom for my bike service and automobile problem of bike .replacement of shock obsorver of 6 months bike but the showroom man was with igoistict and irrespective behaviour . They cant listen my issue and cant solved my problem . Please do respective persons in showrooms...
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B
bhaveshank
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Service and problem not solved

Address:Bharuch, Gujarat, 393001

We have service invoice no sinv[protected] some tehcnical issue not solved and given for bad answer & time wasting for 2 days job card rjc[protected] date 30/10/2015. Till date we have not solved my royal enfield thunder bird350. And not any answer for showroom. If no answer 15 days i have go to grahak suraksha & other step. Pls give the answer bhavesh mehta [protected]...
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R
robin19
from Jabalpur, Madhya Pradesh
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Poor quality of material

Address:Kollam, Kerala, 691500

Am having a royal enfield classic 350 black only 14 months old . its tank is rusting and this is the second tank am having on my bike . fist tank replaced due to rust 8 months before. what a quality bike!!! if any body can help me out in this issue plz hep.....
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B
bhaskar das das
from Patrasaer, West Bengal
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Shock absorber and disc

Address:Kamrup Metropolitan, Assam, 782141

Sir I have Royal Enfield classic 350 bike from sahila Guwahati on 22nd may 2015. Within six months front shok absorber got damage after bying. So I goes to sahila on 25 Sep 2015 and changed the damage absorber. But after changing the absorber I get again same problem.so I goes to another authorise deiler GM associat tazpur, which is locketed near my home to sake what the problem is going on to my bike. There are I saw a plastik pipe inside...
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Boban Pulinchery
from Ernakulam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unethical behaviour

Address:Ernakulam, Kerala, 682019
Website:kaizenmotors.in

They advertise they are open 9AM to 8PM but don't get fooled they close on 5px itself. Staffs and management altogether is a disaster for customers. 1) They do not allow proper test drive. only after asking specifically they allowed us a test drive so that we can identify how the vehicle experience is. 2) They only take Cash, beware if you give your cheque to them they are reluctant to process it, means they only confirm your payment...
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A
austindevice
from Delhi, Delhi
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My new classic 350 engine noise

Address:600056
Website:customer's complaints.in

On july last week i used to purchase my new royal enfield classic 350.. from the beginning itself the engine noise was not good at all..i used to asked a local mechanic what sound it is...he said its some kind of noise show it to authorised service or give it to where u bought this from..i brought it from the legend motors, tambaram, chennai..their i went with my bike they said its a normal it will change automatically when it runs upto 2000...
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M
Muralidhara N
from Bengaluru, Karnataka
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Royal enfield standard 500

Address:560097
Website:royalenfield.com

I purchased a standard 500 from CVS motors, Near Cauvery theatre, Bangalore on August month of 2014. From the day one the bike is having sound from engine (tick-tick sound more than the silencer sound). Four times the bike given for service to same CVS motors to address the issue, but still the problem is not addressed even after one year. What to do, please advice. Thanking You...
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