Royal Enfield Complaints & Reviews

Hi, i brought 350cc standard on 20.10.2014 in Coimbatore hopes branch now i complete 15000 km now is starting problem in chain sprocket teeth was brooking continuously really i unexpected this from royal enfield . i dreamed royal enfield was such a very good and big quality brand but now i thinking i choose wrong brand . small brand two wheeler chain sprockets are giving long life and good quality . thats all not brooking . we paying more than 1lak but we not getting good quality . i need answer from your side

Hi, I am using the Royal Enfield classic 350 for last 1 years, I am doing regular service with the Royal Enfield Authorised Agency. there is no proper response from a service agency located in the INSHA WHEELS Gulshan Ananad Compound Opp Shastri Nagar New Link Road Goregaon WestMumbai and I had spoken to them many a times About the same problem that my engine has a defect the are not responding to it just giving the regural service .So Kindly raise a complaint and take a proper action on the irresponsible agency or plz REPLACE MY BIKE . bike no:- MH02-DV-4424 CHASSIC NO ;- ME3U3S5C1FA144757 Regards, Abdul Saddam Shaikh [protected]/[protected]

Really i felt bad by buying the royal enfield classic 350 i ride till now 7000 km alredy engine valve setting problem has been issued and vibration becomes more day by day what the hell work ing assembly doing by royal enfield i dont know how the dealers are accepting this vechile...i alredy complaind to the dealer but no response form them...and handle stem was getting bend heavy right pulling it was really hard to handle a bike wen on road and my contact number [protected]

Today 21 December the least satisfying day for me. I own a thunderbird black it was having some issues with it as I increased the speed by 40km/h it started sounding like beep-beep. Months passed but the issue remained the same. Yesterday sunday i thought of giving the bike for some minor repairs like alignment and the beep-beep problem. I visited lamba enterprises service station Subash nagar new delhi, the advisor whom i received his name was Gagan. The mechanic there checked my bike I talked to the manager there. They prepared my job card and informed me "we have to hold your bike to detect the problem" I agreed and they asked to call today that is monday for my bike details. Todat at 3:00pm i called the station the same advisor Gagan attended the phone and said yes your bike is ready please collect it by 6:00pm today. I reached the service station by 5:15-5:20pm. I headed to the billing counter, I was shocked to see that my job card was missing, I waited for 10-15 minutes, I asked them to please hurry up I'm getting late, he said your job card is not here, he called upstairs and asked for my job card. The cashier said sir the guy upstairs is bringing your job card please wait! I again waited for next half an hour I rudely asked "is this a working system here"? The cashier asked ME to go upstairs and ask for my job card. I was in such a hurry that I didnt bother and had to go and ask the guy upstairs said there is no such card here please take your query downstairs. I wentw downstairs again the cashier asked sir go upstairs and call your advisor down i gave him a thrashing look. Again I went up asked the advisor Gagan to please come downstairs and please tell where is my job card. He was so rude he simply said "I dont know I took half day yesterday go and talk downstairs" it was such a shock. I wentw downstairs i shouted some guy came and he found my job card upstairs itself. There was some guy with the manager/head i spoke to him I said "is this your way of service" he didn't respond much simply asked the cashier to first do my bill. He still did 2 bills before me and then mine. I was so angry so annoyed felt like selling my Royal Enfield. I went outside to collect my bike. Bike was so dirty like it was not washed from past 3 years. I myself requested some peon to clean it! I waited there for 2 hours for such small issue. I did 15km today the problem is still same it has not even changed by 1% I want ask the company what have you charged me for? Waiting and not satisfying. I don't know what the matter is with royal Enfield this type of service we don't even see in government banks. I want my bike repaired and I'm not gonna pay one single penny. Otherwise I'm gonna take this issue to consumer court. Let me talk to the manager. I don't want to waste any minute now i want it to be repaired. Who so ever is reading this complaint take this issue to the highest authority of Royal Enfiled. My name Ayush Puri contact- [protected]

I have already submitted the advance payment against my purchase of Royal Enfield classic350 to one of the saler in Bihar namely Bhagwati Moters, Bhagalpur, Bihar. My booking order number is 215 dated 5/11/2015. I was given the time estimate of45 days which is already over. I m being physically and mentally harassed and the dealer is not providing me with appropriate answer. Therefore I request the authority to kindly address the problem otherwise I would be forced to file a complaint in consumer forum.

I had booked royal enfield classic 350 in skys showroom in aurangabad maharashtra in december 2014.but then i changed my mind and applied for cancellation of the booking and refund of the booking amount of Rs.5000 on 6 th jan 2015. but inspite of repeated feedback i have not received my money.

My bullet clasic 350 .only 2000 km done 2015 model. one day runing time toomuch sound inside engine i stop wehicle. then i check too much like a tapet sound .im afraid . ... after i goto showroom there guys reparing .but not clear that .please help mee. im from kerala my name is shefeek i get showroom names kottayam javeens

I am jay makwana from mumbai mira bhayandar i took royalenfiled thander bird 350 through your authorised dealer (UNISONS MOTOR ) it has baan 6 month old and i face engine problem from lst 3 to 4 month the service center dnt take it seriously nd They had kept my bike with them from last 3 months but didn't gave me any solution regarding my problem and now they chang crankshaft and bearing nd all bt than it to the problem is not solve so m requsting to change and replace my engine m nt satisfied with UNISONS MOTOR..contact me [protected]... M nt single customer is nt satisfied with ur MIRABHAYANDR DEALER(UNISONS MOTOR) also other customer are not satisfied with them... Please help me with this matter As Soon As Possible.

Dear Sir, I was bought Royal Enfield Bullet 350 on 16-July-2015 from Shiv Motors, Tara Mandal, Deoria by pass, Gorakhpur UP. 1. After 3 days of purchasing, there are chain noise problem is arise, so we contact the service centre. Service centre person send the Bullet to Lucknow Service centre and return after 15 days- Problem rectified. 2. Again on 14-December-2015 Silencer heat issue is arise, So again we contact Service centre, the service centre people replace complete piston rings set and hand over the Bullet. 3. Again on 16-December-2015 Bullet having starting issue arise. I would like to inform you that there are manufacturing defect in my Bullet, Kindly replace the complete Bullet. Details- Date of Sale:[protected] Chassis No. ME3U3K5C0FG831960 Engine No. U3K5C0FG831960 Model No. BULLET 350 UCE-STD HEAVY CRANK DlrNum SHIV MOTORS-5142 Regards' SANTOSH KUMAR SHARMA Gorakhpur-273008 Phone No. [protected] e-Mail: pintoo.[protected]@gmail.com

Disappointed by the dealers attitude from beginning. I purchased bike on 24 Jan 2015 since than pilot bulb of right side not working with each service I was given assurance that this won't happen again but very few days it stop working. Today I was shocked by the dealer refusing me to give free fourth service due to just month gone ahead of the time.dealer name Sahara motors Ahmedabad

I am very disappointed with the services provided to my Bike Royal Enfield Standard 350 on 6th December 2015 around 11 am by Manzil Motors, Gurgaon, HARYANA. They charged me Rs.6200/= and just made me fool. And this is not the first time this is the 4th time when they did with me. They have given my bike to MR Sonu for servicing and he taken almost 8hrs but I was unable to understand what he did with my bike in whole day because my bike was better before service even He (Mr Sonu) was unable to start the bike after that don't know what he did with carburetor and start the bike and give it to me but bike only reach home by hook or crook and now i am unable to drive and made a bill of Rs 6200 by giving some list of defects like chain set has been damage etc. I had strictly told them to service my bike to a specific person and they just told me okay but it will take some time. I said take your time but they have given my bike to service to a new inexperienced guy. When I questioned Mr Vinod about this they gave a very simple answer " don't worry ". Nishant Pundir nishant.[protected]@gmail.com [protected]

Hi, I am using the Royal Enfield classic 350 for last 2 years, I am doing regular service with the Royal Enfield Authorised Agency. there is no proper response from a service agency located in the NH4 Kancheepuram and holding my vehicle for last one week. Kindly raise a complaint and take a proper action on the irresponsible agency. Regards, Lakshminarayanan V +91-[protected]

Hi, I have very bad experience withSidh Auto Royal Enfield Pune. Staff is extremely arrogant and irresponsible. In last 1 month, I had to do bike servicing two times due to bad service quality. Staff treat their customer like they are doing some favour to them. They keep standing customer long hours without attending them. I am totally disappointed with Service station and planning to sell out my bike.

Sir, I have purchase a thunderbird from Universal Traders, dankuni, Kolkata, West Bengal my bike engine cracking sound are not to shortout within guarrantee period almost 3 month. SUBRATA DEB MALLICK NATUNPALLY. CHANDANNAGAR.HOOGHLY MOB : [protected]/[protected].

Sir iam purachase enfield bike from kishori dealer khanna dist ludhiana but from the first day when purchase bike Problem in engine like verry diffrent sound in engine iam lodge problem in kishori dealer dealer repair engine but problem still pending dealer dont listen my complaint plz repalce my bike other wise iam going ti consumer court and suit against enfield company and dealer plz replace my bike

I have purchased Classic 350 black Color in the month of April, 2015. It's been only 8 months from the date of purchasing and bike is creating problem for me in every month. first time i have replaced clutch plate, second time Battery and now the chain set (teeth) has been broken, even the km drive is not much higher . As on today 12/12/2015 only 4156 km has been driven. I urged the authority to take strict action against the company . The quality of services are very poor. Kindly take strict against and revert me asap regards Gaurav

I purchased classic desert storm in month of[protected] from gautam motors, maripur, muzaffarpur, bihar. but didn't receive RC BOOK till today, several time i had requested to showroom staff and even owner of showroom, but they always promise to provide. kindly suggest, after spending complete money for vehicle, road tax, insurance and all hidden charges, i am not getting RC book. What to do needful in this matter as 9 months already passed for same. I request to concerned authority for kind help & direction in getting my vehicle RC BOOK. Vehicle Owner Name : Diwakar Kumar mobile no. [protected] chasis no. ME3U5S5F1FA038328 ENGINE NO. U5S5FOFA090164

Royalenfiled service sms came of 865 Rs and when I asked dealer Krishna Motors Agency Indore Today as worst service he had given and also discuss about amount taken 870 . u should be shame on his reply " HIS SERVICE IN CHARGE SAYS I WILL TAKE 870 AS WE ARE NOT HERE TO KEEP CHANGE FOR U OF 5 RS TO REFUND " taranjeet [protected]

Dear Sir I have bought the Royal Enfield Classic Motor Cycle (MH-47-J-458) and got the delivery on 11/11/2015 from Ishna Wheels, Goregaon West. Mumbai After 5/6 days of purchased this motor cycle started making noise from the front. During my first service on 28/11/2015 I have informed to service representative about the Noise and he informed me that the front fork was loose and tighten the same and given it to me. A very next day after service the bike again started making noise from the front. Again I had visited to service center and explained the same thing to your representative. He again done same thing (tighten the fork) and given it me. Again (2/12/2015) it started making noise again. I do not know whether this issue is from service side or this bike has a manufacturing defect.As this is the third time I am visiting to your service center. The other issue with the fuel tank where it needs to replaced due to tank has got bubble of paint on the top of it. I am unable to understand how come the problem started coming within a month. I really doubt about the manufacturing quality and the Quality control.

Wanted to enlighten about my experience with service from M/S. Sai Ram AutoCraft, B Narayanpura, Bangalore I gave my vehicle Classic 350 (KA 01 HH 8279) for service as part of my 4th Free service and as well as for 5th paid service also. During both of service I complained about a problem coming from engine areas while driving the vehicle at 1st/2nd gear while pressing the clutch. The sound is pretty evident and can be easily heard and felt at the foot over the gear pedal. I went on a test drive with Service Advisor Bharath on my 4th service and showed him the problem. But it didn't got rectified. Now I gave for 5th service on 5th Dec to service advisor Som Sunder, he too went for a test drive and said he understood the problem and will rectify but will give me the vehicle on 7th Dec. On 7th Dec when I went to collect the bike at 4:30PM and took test drive the problem was not rectified, in fact none of the issues I reported on the Job Card was done except engine oil change and washing(Washing was also not very clean, there was mud under the silencer and below the mud guard and over the engine area). Since Som Sunder was on leave Floor Incharge Vikas attended me, we again went for a test drive and I told him the problem. I waited there till 6pm and was informed that vehicle will be given to me on 7th and they need to change couple of things as part of "test and trial" to rectify the problem. Vehicle was delivered at my home on 7th and Rs1740 was collected, when I took the test drive the noise from the engine due to clutch movement was still present. Now here's the real problem, when I was driving the vehicle to office today morning the moment am lowering my raise due to some pothole or speed breaker the vehicle is stopping and because of this behaviour I was about to get hit by a bus as my vehicle stopped in between the road. The bus braked hard and stopped nearly just 2inch away from my bike's tail light. I was really shaken as is this what the service centre has tested before delivering the vehicle to customer? I tied calling Vikas on [protected] several times to help me how should I drive the vehicle but he didn't pick, somehow I reached office and contacted the service centre and got the number of GM Mr.Vinod ([protected]). Mr.Vinod was very candid is speaking and understood the whole scenario. He said he will call me within 30mins. But in 30mins Vikas called me, he was very rude and unprofessional while speaking, instead of trying to understand my problem he was vehemently telling to come to service centre and show me the clutch problem and bike getting stopped at lower speed, he said once he confirms then only he will attend the problem and he said he cant commit by when he will give me the vehicle back. The way he was speaking was like totally rowdy as he might got irked that I spoke with GM directly. Now is this what I should expect from Authorized RE service centre, that they will not rectify the problem, give the vehicle in some accidental condition and will speak like a rowdy? Rowdy part, as I come from Bureaucratic family and any unlawful activity can be very well taken care with a single call. But what about the vehicle? Giving the vehicle in accidental condition is OK? Please took into the matter immediately and help me to resolve my vehicle's problem ASAP.