Royal Enfield Complaints & Reviews

Within 10 days after the repair work done in DHONE Service center the Gear shift lever has been found completely broken. ( See Pic attached )
Is this is the quality supplied by Royal Enfield?
The Bike has not even completed 3000km wherein the same problem has occured 2 time within 15 days.
This concludes there is major manufacturing defect in the Vehicle.

When running on Highway the vehicle lever has broken and vehicle has come to 1st gear suddenly - somehow I have managed to save my life.
This is a very serious issue and I have lost complete faith on Royal Enfield & do not want to drive the same bike again.

I offer you two options to conclude this huge error which could have cost my life on the highway:

1) Take the bike and hand over back my money ( Royal Enfield is free to cut whatever amount they want to cut for 3, 000km usage )
2) Replace the complete bike. (During the breaking of the lever there was lot of gear box noise )

Director ( INSPIRED CONTROL SYSTEMS PVT LTD )

VIJAY D WALUNJKAR

In month of Nov I have purchased a Royal Enfield. The Gear Lever is coming out.
The Dealer DONE PUNE tried to resolve the issue but the problem is coming again & again.

Hi, I bought my classic 350 9 months back and completed 8, 400 Kms. Almost 16 teethes of chain sprocket are broken. I am highly unsatisfied. I was using a Honda Unicorn prior to this and I used it for close to 10 yrs, covered 85, 000 Kms. I had to change the chain sprocket only once. RE spares are of very bad quality. When I checked with service center for a replacement, they said they would have replaced it if this has happened within 4, 000 Kms. I didn't understand their logic. Why does company give 1 year or 10, 000 Km warranty. Please advise whether I can get my bike chain sprocket replaced under warranty. Recently I got the sprag clutch bearing replaced. I had to chase the service center guys every day to get this replaced. They even kept my bike in service center for more than 4 days and delivered it back without changing it. And later on had to create lot of issue to get this done. I request the company not to manufacture such defective, worst quality products. We pay the money you demand to purchase this bike and we wait for 6 to 7 months to get the delivery. Please don't disappoint the customers. Please don't spoil the name of this brand.

Dear. Sir or mam.I recently bought(14 dec2015) tb 350 stone black i ride only 5oo km, but recently I found the engine was dig badly sound, and last week i was serviceing den 2 day latter the big sound showed up. I know sir you help me plz. Service center boy chittering me. I pay full of cash 1.62 lak. Only 25 day the sound is hurting me. Plz sir exchanged the bike. The bike sound video capture me. I m not very good in English so if you understand my problems, help me . My name samir basak.my bike number wb06 m 4248

I recently purchased desert storm 500 from ABC MOTORS TIRUR dealer and I met an accident and I gave bike for service and I am really sorry to say that the behaviour from the side of staff they don't know anything about the product and services and their behaviour towards customer they don't know how to behave while attending customer and while calling and all so really I really feel now to sell my bike

MOBILE NO [protected] . My bike has an wiring defect. every service i complain about it they resolve it and after 3 to 4 mths the prob reocures.. i complain it to the dealers service manager he said we cant give any permanent solution but are ready to give 6 months warranty for the wiring job they wil do.. i have contact teritory service manager. he said the same. so what should i do. if the prob reocuresthe main problem is the company had sent us to unauthorised service center for 18 months and are now not taking any responsibilty of that period. if so then y they had send us to unauthorised service center.and why company has given them dealership if they did not had a service center 24/12/2015 mobile no [protected].resolution is company should fully solve the problem and take the garantue that problem wont occure again

Dear. Sir or mam.I recently bought(14 dec2015) tb 350 stone black i ride only 5oo km, but recently I found the engine was dig badly sound, and last week i was serviceing den 2 day latter the big sound showed up. I know sir you help me plz. Service center boy chittering me. I pay full of cash 1.62 lak. Only 25 day the sound is hurting me. Plz sir exchanged the bike. The bike sound video capture me. I m not very good in English so if you understand my problems, help me . My name samir basak.my bike number wb06 m 4248. Thanks

My name is bharat jagwani I purchased classic 350 blk on 31/07/2015 from Dhone Automobiles Pune from FRIST DAY I have knocking problem in engine 5 to 6 times i give my bike to they service center n from 20/09/2015 till 08/01/2016 was with them but my problem was no solved I am not satisfied n when I give my bike for service at 500kms n they return my bike at 1400 kms n they don't solve my problem n I asked them y u used my for 900 kms they told that we took a trialed have they miss use my bike n what they did with my bike 110 days in they service center n problem is no solved . n they forced me to sign the satisfaction from n who is responsible for my miss use of my bike n when my problem will be solved reply me no one is give me proper solution . please help I am very harrsment by them .

Hi, i have purchased RE tn01ay4789 thunderbird 350 es marine in june end 2015 in velavan motors greams road, Chennai -06, i have done my 1st free service in same company service center which is in chandhok center anna salai, mount road, chennai, after that on 04/10/15 october my vehicle met with an major accident, at that time i have sent my vehicle to the same branch ie. 05/10/15, service adviser name tanizh mobile num: [protected] job card number: RJC[protected], and they have changed complete frame (chasis) and front full portion, for that repair they took almost 1 month for repair, and the bill was around 45k, in that 1 month time actually they should dosecond service also but they didn"t, after that floods and after we have no timeto do, few days back i went for service in velavan motors which is in porur because of very worst and dangerous service done by velavan service center ie. chandhok center anna salai chennai, 1, the main fork bolt was very loose which we can turn with hand, 2, the main wheel nut was also in same position and full vibration and woobling of front wheel and chain was also making tooooo noise, at that condition vehicle is totally out of control while driving, and also almost met with an accident again and again, after that repair job i have done 500 kms only till now, and i have taken appointment for service in same branch on 12/01/16 (tuesday morning 11am) i was so afraid of giving my vehicle in same worest service center so i went to porur service same velavan motors on 1st day ie. 11/01/16 morning at 8:30 am i went to for service they asked for appointment which i dint have, at that time i explained the condition of my vehicle for service manager but not responded, simply after that they gave appointment booking mobile num which is never responded number on that same day not only for me so many people are waiting and facing same problems, again they took an appointment directly by service manager which he was given on 13/01/16 morning at 09 am, as per booking i left my vehicle for service at that time i explained every single problem to service adviser, and he told me a major thing that chain was damaged and it should be replaced how come the chain will damage only 1, 500 kms done and saying that wont cover in warrenty and also he promised the delivery time by evening around 05 pm at that time i gave a bell to the service adviser([protected]) while i am starting from my place i asked for conformation he explained me that he will get back to me but no response after that, so i started all my way to service center and they searched for my vehicle which was not at all touched for service and simply saying that i wont finish by today you should come tomorrow by afternoon, and how rude this people are very very irregular, finally i am leaving my vehicle in service center i dont want my vehicle back they can sell or they can use it, its waste of my time and waste of money, we are royal enfield fans we have more than 3 vehicles we love royal enfield and we respect, but we have never seen this kind of service in my whole life, kindly dont loose our love, please please kindly take necessary action and do needful thanking you

Dear sir, I have taken my Royal Enfield classic 350 cc in February 2014. within two years my silencer got rusted and cracked from inside. I cant understand why this happen, such a prestigious company is giving this type of products to me. Please revert back sooner. Regards Dheerendra Rawat vehicle no: MH43 AQ 8425

I am writing this mail regarding complaints about the dealer “Kaizen Motors, Vytila, Cochin.”. I am having one classic 350 and I have given the bike to the dealer 2 weeks back for changing both rims. But today I have noticed that they haven’t change the front rim. They only change the rear one. But they charged for both the rims. This is not acceptable and I want proper explanation for this issue. I have several bad experience from this same dealer and also my friends . Please advice me to get compensation for this issue.

M kshitiz chauhan from rohini i purchase a bike electra 350 blck colour in evening nd after 15 mins i observe der some noise problem in d bike. I went bck to d dealer showroom but dey refused to chck it and making excuses dat its an ordnary thng nd it often comes We r not at ol satisfied wid d bheaviour of manager named NEHA pls tke a strict action regarding tht . She said we r nt tk it bck nd we ll send it to workshop My question se why we take new bike to wrkshop? Pls do somthng cus we are very dissapointed please Dealer name -north delhi motor cycle (A-1 saraswati vihar delhi 11003) Phn no.- [protected]

Hi, Santosh here, i have bought TB350 on 23rd of Nov, and had faced a serious problem with the way it delivered. I have even discussed Problem with Robert-Before sales regional manager This problem was discussed with Nitin Gupta- After sale area manager, as he was suppose to give me contact of Before sale area manager(Ramesh) but even the same with him. Below image is about the conversation with Robert-Before sales regional manager I'm really unhappy with the way how RE treat to their costumer and The way showroom people talk or have conversation with customers. I cant write each and every incident happened with me at Showroom. Thanks, Santosh G M

Model : 2012 On 3rd service(after 9 months o[censored]sage) when I contacted Service engineer of St.Marys motors Chittoor road, Ernakulam for rust issue on silencer, they told that now a days the build quality is below average and they are getting more complaints like this but we don't get any replacement from company. Most of the people are modifying/altering the silencer so they are not aware of this issue. Contacted Mr.Bino P Job, Territory Service Manager. Mobile: [protected]. He is asking proof regarding the discussion on October 2012. This is one mode of cheating customers. Please direct/advice me how I will get compensation for this. For your clarity I have attached the snapshots.

I i'm very much disappointed with the pathetic service from one of Royal Enfield Authorized service center. The staff are very reckless and irresponsible with customers. I gave the bike for service and its been almost 3 weeks but still it is not done. The service manager is giving all false promises. he told that the bike is ready for delivery for 4 times, like a stupid i traveled 20 KM hoping to collect the bike but all the 4 times same response "bike is not ready it will take another 2 days" i had to skip my office and traveled all the way to hear the [censored] answer. And just because of the **** service i missed out my new year bash i could not got for outing.
If authorized service centers are doing like this then where the customers have to go?
Better close the service center and just keep showrooms only

Such a big and premium brand giving poor and worst service. We are paying lakhs of rupees to own a bike and feeling proud for that but you guys are not bothered to give proper service and its not even free service.Finally you are cheating the customers.

My bike number is AP31 CK 9827

The service center
TEKNIK MOTORCYCLES
132/41/1, Ibblur Village,
Sarjapur Road, Bangalore - 560102 Karnataka
Telephone:[protected]

I have booked a std 35utc from synergy motors sakinaka .The only reason being it is a authorised showroom thus hoping to get a clear picture rather involving any agent got through them to be said product.while booking was given a clear picture about the bike and when asked about the delivery was told it could possibly arrive as soon as possible and for giving a great ashority that the bike would be giving before or your bday thus was very thank full to them .On paying the booking amount same got a msg from Re as same BKNG[protected]. For queries, call SUNIL TIWARI on [protected]. SYNERGY AUTO INC.Thus being a litle impatient called on the same for inquiry after about 10 days didn't get any respond for the same .Finally on 27dec was able to get to him after getting repitative call on futher inquire was told that the said variant has not arrived in the months lot.Same inquired for delivery was told it would be delivered not before than 10jan a week after the due date hence self told him would come to the showroom for a clear picture.Thus today just after leaveing from work went to the showroom further inquiries the above mentioned csa was not available .On proceeding to the desk other staff name unknown who was there at time of booking was available thus inquireing further told the same story with the same lame reply as the delivery would possibly done not before 10-15 thus self got very upset with the reply as Re being a brand for the quality orinted people . I Truly hope there would be a reply to the mentioned incident.Hope a little amount of revert is given for the companies true legacy.It would be highly appreciated.

I bought a Royal Enfield TB 500 on[protected]. Its 10 months over and my bike got breakdown 3 times on road and i have to toe it to the service center. The reason is FUEL PUMP NOT WORKING. The service center guys says they changed the fuel pump, but after changing also why this is happening again. I dont want this bike. Please replace it or find me a permanent solution. Dlr NM : 100073 Owner: vishnu s ph:[protected]

I have a query regarding customer service..my bike has odometer reading of 3500km and bike is brand new only 3 months old. When i have given it for service it was good but after service its engine was making noice. I think that my bikes new parts of engine are replaced with older parts.. And i am not satisfied with customer service of jogbala motors pvt.ltd. ajmer.. My bike is new and it started appering old by making engine noice although it is in gurantee period.. Pls mark my query and do something as soon as possible to solve it. Thank you

As i purchases classic 350 in Bangalore.till i run over 600 km there was no any problem.in the bike..once i given for 1st service in Bangalore cvs motors the problem started..there s huge sound while shifting there gear ..and cam wheel also got loosen and there is a lot of sound in tat like tik tik..which irritates many times i wen to service centre they will see and repair next day again the problem is same...there is lot of problem in gear shifting and clutch problem.and also lot of noice and poor pick up...wen i given for the second service also i explained them the problem..but after service also they dint look up properly and same defect..am feeling like i hv gotta a defect model bike...there is no good response from the service centre instead they charge us instead doesn rectify the problem in the bike...take my bike back refund my money or else rectify my problem in the bike.. My bike num KA/02/JE 7116..contact num:[protected] .

I want to complaint against royal enfield. I purchased a royal enfield – Electra 350 in February 2015. I booked this bike in December 2014 to deliver on 13th February (committed on booking slip) two days before my engagement/Ring ceremony and the booking amount was RS5000. On 13th feb 2015 I didn’t received it they told me that I had to call them before two days of delivery so that they can arrange it however my loan was already funded. For continuous two days I did follow-ups and after a lots of arguments they called me at night of 16th feb 2015(when I was busy in my engagement ceremony) they called me and ask me to come to their office and receive the bike. I wasn’t able to leave the function hence my younger brother had to leave the miss the function (memorable day of my life) to receive the bike from the showroom. He came back with bike around 10:30 at night when the function was finished. At the end of the day, I was anyhow happy that atleast I got the bike, but problem was not end. Next day in daylight when I saw a dent on the petrol tank which wasn’t identified at last night due to dark, also break light was working without taking breaks. Self-start switch sometimes work and sometimes not. I called in the showroom and told the problem. They asked me to come with bike. When I visit there, they gave me a slip to replace the tank from their workshop but the tank was not available in workshop. They took almost 3-4 months to replace that after so many calls and visits however problem with self-start switch is still exist. CURRENT PROBLEM- after some days I got to know that engine gets off automatically with a very noisy sound while riding it. Due to this I was about to hit by another vehicles on the road And somehow when you self-start the bike in gear it moves forward suddenly without releasing clutch. At the time of each service I complaint about this in workshop however they guys are making excuses that it happened with every bike but not solving it. Problem still exists. It seems that I got a defected bike. I am totally exhausted with the services of royal enfield. It is very bad experience with royal enfield, wasn’t expected from a brand like ROYAL ENFIELD. Requesting you to please look into this matter and do the needful. Rahul Singh Contact no- [protected], [protected]