Royal Enfield Complaints & Reviews

From the purchase of new bullet classic 350, i have done servicing two times at nanded (Maharashtra), At the time of servicing i have complained that battery charging is failure due to wiring problem... and vehicle is getting kickstart. That's not self start... At first servicing, they have replaced the battery with a reason that battery failure and in exchange, they have given new exide battery. After some days, the new exide battery also gets discharged due to same wiring problem and this complaint we have already mentioned orally at the time of first and second servicing. At second servicing again they have taken the current battery for testing and charging and given the service battery for use. But they have not solved root cause wiring problem. That service battery is also not working having the same problem of discharge. And that's why I am using the vehicle with kick start. Then we have contacted to nanded dealership for our battery complain, after that they are saying that battery is ok, there is some wiring problem and please bring vehicle at nanded to solve the problem. Nanded is 90 kms from my location Hingoli. Each time we are costing 6 litres of petrol. Such type of problem doesn't occurs if they have done the servicing work sincearly. Please do needful. Thanks

I purchased a Royal Enfield this year on September. They gave me an option to receive the bike early by ordering Military Green color. During ordering i confirmed on the color on document and they confirmed its green. as there was delay on delivery, they said the kit is sent from company and there is a delay. On arrival of bike i noticed it was painted and when i asked they said its one year warranty for painting. They charged me 20 K extra for the color. After few days i noticed that there was color coming off few parts on complaining they said during 1st service i will get it done. As a bad experience on my 1st enfield service in CVS never gave there and instead opted Yelahanka. Service was good but the side sticker was pealed of during wash and removed some paint. On complaining they said please give the bike to CVS service. 2nd service i gave to CVS and they never changed my view to their service center. Nothing was done properly and even chain guard was broken. after complaining several times I have not heard from anyone. Also the painting is still pending. During delivery few parts where not given. I want file a complain on this.

Date of incident:- 18/10/2015
client number:- [protected]/[protected]
description of the issue:- I suppose to get the delivery of my Classic 350 on 18/10.
so I had received a call from showroom on 17/10.
When I went to collect the bike, it was surprise that the bike was not available in the showroom but they had to take from some other place in Pune which took another 1Hr:30 minutes approximately.
there is no communication protocol between the showroom colleagues & on enquiry about delay everybody starts from the same question.(when have you booked & did you received a confirmed call from Showroom etc.)
The showroom colleagues are keen with their Watsapp messages rather then helping customer.
while delivery no information about bike(even not promoting product).
documents are not provided correctly, I have not received insurance copy & when I realized it & asked to showroom colleague it was a confusion within themselves.
I have been told, insurance papers will be coming via post to your address, is it really true?

Product - Royal Enfield bullet electra 350cc
Chasis number - 703840
Purchased Date - 15th April 2015
Dealer name - Unison Automobile Mira Road East
Consumer name - Imran Shaikh
Number - [protected]
Bike price - 1.36lac
Bike number - MH04GX4420
Problem - The bike is giving problem since the day it was delivered .
The detail incidence of the event of issues are described below

1st Incidence - Bike dead due to defective battery issue on 11th May 2015. The complaint registered with unison automobile Dearler from where this bike was purchased . For 1st Incidence they got the battery changed .
the bike had to be towed from Goregaon to the dealer Place . This caused towing charging fee of rs 900 . The Dealer charged me Rs 500 for battery changing. This is new bike and still such issues . we ignored stating that this might happen sometime .

Second incidence occurred on 30th Aug 2015 the bike was again dead or broke down in middle of the road due Start up issue . The bike was again taken to unison service center and they kept the bike for 3 days . They detected that there is issue in the start up machine of the bike and they repaired it and gave.Due to this i had to travel by public transport which costed me additional money.

Third Incidence - The Service center charged me 3000 twice stating that mud has gone in tank due to faulty petrol which I got it checked as I am filling petrol from same petrol pump since last 11 years and no complaint ever happened in my previously owned bike . this incidence got repeated twice which costed me huge 6000 loss .

Forth Incidence - 9th Oct 2015 - there was again repeat incidence of start up issue where when it was again taken service centre they narrated that there is mud in the tank and carbonator but this time I was not filling the petrol from the same petrol as i changed it to Indian oil petrol pump from hp petrol pump and they charged me rs 3000 for complate check up which I had paid them coz that without money they will not repair the bike.

Fifth incidence - On 19th Oct 2015 while returning from goregaon the bike's clutch wire broke and i was survived by a major accident as i was on a speed of 60kmph on western express highway at 10pm and I had to tow the bike till house which again costed me huge.

The fifth incidence shook my world as I survived a would have happened accident and I have decided to raise my voice for such defective product given to me as bullet is a reputed brand and said to be long lasting bike with trusted parts and servicing promise.

Expectation - Bike to be changed or 2.70lac amount to be refunded back to be.

I have purchased thunder bird 350 in mumbai MHOI 9791 within five days engine start vibrating and more voice then normal i went to the service center twice they made service twice but the problume is still there as i have paid them as per billing ans nothing is free in the name of free service kindly pay attenion as my bike is under warranty ..my mobile number [protected]

Hi I own a royal Enfield electra I took it from AkG Motors, Redhills They was a message to leave the bike for service today(20/10/2015). The managers and staffs did not assure the delivery date after service. They told it could take 3 to4 days for free second service . And more over they were not polite to the customers even managers are rude towards customers . I couldn't service my bike on scheduled date I took off to service my bike .. DONT MAKE FAKE PROMISE TO CUSTOMERS @ ROYAL ENFIELD . You say you can service a bike in 90 mins but . You can't do that even on the scheduled date, you make fool out of your customers Very bad experience. Can this be acknowledged. I could like to speak to top mangers Thanks Dina [protected]

I purchased a royal Enfield classic 350 in the month of may from Kay's auto New Delhi today after 4 months i am facing problem about battery so i contacted workshop of above dealership they asked me to bring the battery on the next day to workshop i did the same but unfortunately when i reached there they started to shirk and asked me to come on next day.

I booked a classic 350 on April 14, and after 5 long months waiting I received my bike, which is a defective piece. The handle was having some issue. Had an alignment issue. After rectifying all these issues after first service, I realized that the bike is having a chassis bend. Could anyone tell me what to do?...

I had purchased my Bullet on 23/08/2014 in Mumbai. The dealer is SYNERGY AUTO INC based in Saki Naka, Andheri East Mumbai. It is RE Electra 350. A brand new bike. Unfortunately it had gear issues. It used to skip gears. Then the bullet was given at SYNERGY AUTO INC service center. They informed me that it was a company defect and that they would replace it without any cost. They promised to repair the bike in 2 days. I went after 2 days. RE representative assured me over the phone the bike was repaired. I checked my bike. It was still the same. What they did was nothing. They did some clutch setting. I informed them that there was no work done on the BRAND NEW BIKE. The brand new bullet stayed for another 3 days. So that's 5 days. Great. Why was I told bullet is fixed wherein it is not? Customer service ??? Never expected that from ROYAL Enfield. That was the first incident. Once I was putting RE on main stand, a spring broke from the main stand. Informed SYNERGY AUTO INC about the same & now SYNERGY AUTO INC wants me to pay for that. Why ? Why should i pay for the parts that break on its own. I understand if I cause any damage to the bike/parts, I am liable to pay for it. Why for parts that break/give issue on their own. However, I didn't pay for it and the item was replaced. "Poor customer service". I had to make the RE representative understand about the situation. I met with an accident in March 2015 wherein I had to replace the chassis, front disc brake, fork. I had to wait for the parts for more than a month. RE representative told me that it is their "year end" and cannot order for the parts and that it would take time and so on. I did not care much about it as I was not able to ride the bike. Still how can someone say its a year end. Who talks this way to a customer who has paid for more than a lakh for a Bike. Do they even know what customer service is ? Again, out of the blue there is some oil seal issue. I called SYNERGY AUTO INC to inform the same and then they say that this happens to new bikes as well, so we cannot help it and said that I would have to pay for it. Why am i supposed to pay for all this? If the parts are new & genuine how is it that they get spoilt. Fine, its a machine, parts can have a default. Replace it. Is it that RE COMPANY DOESN'T GIVE A DAMN ABOUT THE CUSTOMERS. Just because there is a huge demand for RE bikes..Just make it and sell...there are service centers to take care of all the defects and issues with the bike. Do parts last for 3 months, 4 months 6 months ?? Or is it that I am supposed to be lucky enough to get a part which will work for years ??? China ka maal jaisa.. chala toh naseeb !! Why you want me to pay more. Why should I pay for the issues caused by ROYAL ENFIELD. I have always excused the negligence by RE & its representatives. Not this time. I don't understand how this company treats its customers and what kind of policies and T&Cs you'll have. The experience that is not great at all. The RE Company should know why there are people buying RE. I love my bullet and not the service provided by RE.

On the 21st of September, I had sent an email concerning my RE Electra & a complain towards the poor customer service. Till today I have not got any call in regards to the complain.
had purchased my Bullet on 23/08/2014 in Mumbai. The dealer is SYNERGY AUTO INC based in Saki Naka, Andheri East Mumbai. It is RE Electra 350. A brand new bike. Unfortunately it had gear issues. It used to skip gears. Then the bullet was given at SYNERGY AUTO INC service center. They informed me that it was a company defect and that they would replace it without any cost. They promised to repair the bike in 2 days. I went after 2 days. RE representative assured me over the phone the bike was repaired. I checked my bike. It was still the same. What they did was nothing. They did some clutch setting. I informed them that there was no work done on the BRAND NEW BIKE. The brand new bullet stayed for another 3 days. So that's 5 days. Great. Why was I told bullet is fixed wherein it is not? Customer service ??? Never expected that from ROYAL Enfield. That was the first incident.


Once I was putting RE on main stand, a spring broke from the main stand. Informed SYNERGY AUTO INC about the same & now SYNERGY AUTO INC wants me to pay for that. Why ? Why should i pay for the parts that break on its own. I understand if I cause any damage to the bike/parts, I am liable to pay for it. Why for parts that break/give issue on their own. However, I didn't pay for it and the item was replaced. "Poor customer service". I had to make the RE representative understand about the situation.

Another incident:

I met with an accident in March 2015 wherein I had to replace the chassis, front disc brake, fork. I had to wait for the parts for more than a month. RE representative told me that it is their "year end" and cannot order for the parts and that it would take time and so on. I did not care much about it as I was not able to ride the bike. Still how can someone say its a year end. Who talks this way to a customer who has paid for more than a lakh for a Bike. Do they even know what customer service is ?

Again, out of the blue there is some oil seal issue. I called SYNERGY AUTO INC to inform the same and then they say that this happens to new bikes as well, so we cannot help it and said that I would have to pay for it. Why am i supposed to pay for all this? If the parts are new & genuine how is it that they get spoilt. Fine, its a machine, parts can have a default. Replace it. Is it that RE COMPANY DOESN'T GIVE A DAMN ABOUT THE CUSTOMERS. Just because there is a huge demand for RE bikes..Just make it and sell...there are service centers to take care of all the defects and issues with the bike. Do parts last for 3 months, 4 months 6 months ?? Or is it that I am supposed to be lucky enough to get a part which will work for years ??? China ka maal jaisa.. chala toh naseeb !!

Why you want me to pay more. Why should I pay for the issues caused by ROYAL ENFIELD. I have always excused the negligence by RE & its representatives. Not this time. I don't understand how this company treats its customers and what kind of policies and T&Cs you'll have. The experience that is not great at all. The RE Company should know why there are people buying RE. I love my bullet and not the service provided by RE.

I am Amuthan from madurai, I have book a Royal Enfield 350 classic (ash (white) ) (Booking ID BKNG[protected] on 6th july 2015 at Madars Motor Madurai. The sale personMr.selvam ([protected]) from Madars Motor has promised me that with in 90 day the bike will be delivered but now he is telling reason such which color have booked has not arrived have my weeding on 19th Oct 2015 . i have already mention that am booking vehicle for my wedding during booking payment now they are making delay of it which make me more disappointing.

I am having a bullet 350 standard model.I am having a unusual noise problem in shockers. I have visited 5 times to my nearest service station Magan autos Barnala 148101(Punjab) .They always try to satisfy me with only fake commitments.I m facing this problem since the date i own this bike. Kindly take the need full action or i will go to the higher authorities or to the judiciary.I'll be very thank full.

As per my RE Thunderbird usage experience in past 4months (bought it @25th May, 2015 in Aravinduja Motors), i faced a lot of issues in bike and incapable of service delivery. Dealer : Aravinduja Motors Bike No: TN 85 - A - 8998. Model:800898 - ES Marine. Address : Kamala Gardens, Mount Poonamallee Road, Kattupakkam, , 105, Mount Poonamalle High Rd, Kumananchavadi, Poonamallee, Chennai, Tamil Nadu 600056. Landline No.[protected]. Until 3000kms, i didn't face any issues in engine. Once i passed 3000 kms, engine starts misbehaving as follows: 1)Tapping Noise started in every 200kms (when engine gets heated on drive) and then its keep on stable for every km. 2) Whenever, i try to clear the issues in service center. They are not providing the proper solution. The chief mechanic person (unskilled) also can't identify the problem. Regarding this issue, i regularly visit the service center every 2weeks. I compliant twice about engine tapping noise in Aravinduja Motors. Based upon the unskilled chief mechanic statement, i moved into other service center - Details below : (Legend Motors) Address:Old No 28, New No 14, GST Road, Sundarambal Nagar, Tambaram Sanatoruim, Chennai, Tamil Nadu 600047. Phone:[protected] Again i'm facing the same problem in service center. The same answer given by mechanic. Totally, 5times compliant about the engine noise. So far, my problem has not solved. Still, i'm visiting regulary every 4days to legend motors My query towards RE manufacturers & HRD: Please don't design the failure engine model & i heard from purchaser - 80% are not satisfied with engine (manufacturers). Really, i don't know the minds of RE human resource recruitment team. How they recruiting unfit mechanics in service center. Wants to know about my bike status?? Really my bike will get back into action or i consider as died?? All i got from RE - Waste of time...!!! Waste of money...!!!

Showroom people having full of attitude they nt talking even in the straight manner, they are not even providing the service kit onto me on same day even when i visit again on the showroom they said plz take it on another day we dont have right know when i force him to provide me then he try to see the kit and they have it, also when i go to service centre the service guys also having the same issue, also they took full payment of my bullet 1st service bt they return me back without washing a bike they says water motor was nt working u come another day. Dealer Name: Kay's Auto (Delhi)

I had purchase my royal Enfield on 2 Jan 2015 and my bike petrol tank is fully rusted I had complaint to service center no proper solution i m very upset with quality which royal Enfield bike given to me after spending 1.5 lack just few months back

Sir I change my socket jumper (royal Enfield 350 classic) on 25/9/2015 ... But same problem is runing... So I go's to Tezpur Enfield care for servicing... Then I see there r one plastic pipe in the left side jumper... Sir plz solve my problem...

Royal Enfield(Bullet)- Was my dream bike and with lots of struggle I had purchased Royal Enfield Classic Silver-350 on January, 2015. Problem:-1 [protected][protected] Its been just 7-8 months i have brought the bike, Battery is now completely dead. When i ask the service center guy about the battery issues, he was not having any convincing answer and he told, daily at least there are minimum of 5-6 such battery issue complaints are coming up. And he also said that the battery problem is reported to the company also, still they have'nt got any response. They took 5 days to normal service and battery replacement of my bike( And i am not sure whether the replaced battery is of the same bad quality or of good quality ! As service center has not given me any warranty card or any receipt of battery replacement). I have not seen any other company's brand new bikes getting this sort of problems. I am pissed off buying Bullet. I would request Eicher(Royal Enfield) to take back my bike return my hard earned money. Problem:-2 [protected][protected] Fork oil leakage: Normally i will handle and ride my bike very smoothly. This was my 4th service. From the second month of my bike purchase, there is oil leakage in the front fork. Since from 2nd service i have been telling the service center person regarding the fork oil leakage, but they were just wiping it away and tell issue is resolved. For the same issue i had been to 3-service centers and the response from all the service centers are same. Its been a week i got serviced and for that day when i got deliver from service center, the condition was good. From next day there is more oil leakage in the front forks. Since 8 months I have not found a single good Royal Enfield servicing center in Bangalore. Problem:-3 [protected][protected] Bad Service: When i call the service center they were not picking calls for hours. After calling them 25 times, finally they responded saying "Battery has not came from the company". And the Bike was also partially serviced. When i am taking delivery from service, i pointed out to the service center guy on every issue i have told to resolve. Even the lubrication of chains and other parts was not done properly. None was satisfactory. Only water service was done perfectly. I think company is offering Free-service only for water service(With 1- Year Warranty). ============================================================= My question is: [protected][protected]--- Will the Battery issue same for all Royal Enfield bikes(As my friend who purchased along with has also same battery issue)? Where could i find good and trust worthy service center in Bangalore? Are the Servicing guys not trained or skilled? As far as i know Royal Enfield is famous for its quality and Royality. Is it because of the demand, the quality of Royal Enfield bikes going worse? Or my understanding is wrong? Whom should i contact for all my problems? And i want to know who will is responsible to resolve all these issues! ============================================================= I have wasted lot of my time and money investing on Royal Enfield(Which was Dream bike). I would kindly request the company(Eicher-Royal Enfield) to resolve all the issues and answer all my questions asap. Or it would be great if the company take back my bike and return my hard earned money. ========================================================= Please i would expect the response asap. And i hope this help many Royal Enfield dreamers. Kind Regards, Royal Enfield User

During the delivery on my Royal Enfield Desert Storm 500, since there were too many scratches on the fuel tank and mud guard, the sales manager promised me to replace the parts within 2 days after delivery. But since then nothing has been changed from them. I am calling them everyday and their response is "we do no have any vehicle for delivery. please wait". And from last two days, no one from the service are answering my calls. Please find the details below: Model: DS 500 Showroom: Royal Enfield Brand Store, Jayanagar 9th block, Bangalore Delivery date: 05th September 2015 Sales manager name: Ravi

AKAN show room thiruvannamalai...last month[protected] i purchased royal enfieild classic 350 black they said at booking time ( on april month ) we would be give you your choice model of bumper but when bike delivery time that bumper is out of stock there show room then they said and promised me to with in a week we ll arrange your bumper but still no response for there so kindly taking care of my mail as a complaint ..and also many time i called the area manager but he also not response me... customer name T.K.Babu from Mel thiruvadathanur post ...

My bike(kao5jf 6869) got break down 2 months back, near rt Nagar and took it to Mehboob garage rt Nagar.they said rr router has burnt and been replaced, still the battery indication was blinking, so they said to take it to royal Enfield Service Center at bannerghata road to do mapping. When I took the vehicle to bannerghata service center for mapping, they said the battery is not charging, so asked me to change the battery. After replacing the battery the battery indicator was showing perfect, so I have taken my vehicle to sravana belagola for a ride.on the way itself the same issue happened and the battery got down and the vehicle was in immovable condition.hence I hired a goods vehicle and dropped at Sri sadguru sai motors at dasarahalli on 9th sep.I have explained to the person who have attended.after 1week they said I should replace the battery again, which already done.now the issue is wiring loom has to change which may take another week or more.ultimately my time, money and patience doesn't have any values subject to Royal Enfield. I feel embarrassed to inform that like me, many people are the sufferer's, having purchase the great Indian bike, without giving the proper solutions. I am waiting to go abroad for some days, as this issue is prolonging my journey as well as my patience.Is it really value to keep this bike with me or in garage for weeks and months together after spending 2lacks of ruppes.your suggestions is valuable