Royal Enfield Complaints & Reviews

Dear Sir I have bought the Royal Enfield Classic Motor Cycle (MH-47-J-458) and got the delivery on 11/11/2015 from Ishna Wheels, Goregaon West. Mumbai After 5/6 days of purchased this motor cycle started making noise from the front. During my first service on 28/11/2015 I have informed to service representative about the Noise and he informed me that the front fork was loose and tighten the same and given it to me. A very next day after service the bike again started making noise from the front. Again I had visited to service center and explained the same thing to your representative. He again done same thing (tighten the fork) and given it me. Again (2/12/2015) it started making noise again. I do not know whether this issue is from service side or this bike has a manufacturing defect.As this is the third time I am visiting to your service center. The other issue with the fuel tank where it needs to replaced due to tank has got bubble of paint on the top of it. I am unable to understand how come the problem started coming within a month. I really doubt about the manufacturing quality and the Quality control.

Wanted to enlighten about my experience with service from M/S. Sai Ram AutoCraft, B Narayanpura, Bangalore I gave my vehicle Classic 350 (KA 01 HH 8279) for service as part of my 4th Free service and as well as for 5th paid service also. During both of service I complained about a problem coming from engine areas while driving the vehicle at 1st/2nd gear while pressing the clutch. The sound is pretty evident and can be easily heard and felt at the foot over the gear pedal. I went on a test drive with Service Advisor Bharath on my 4th service and showed him the problem. But it didn't got rectified. Now I gave for 5th service on 5th Dec to service advisor Som Sunder, he too went for a test drive and said he understood the problem and will rectify but will give me the vehicle on 7th Dec. On 7th Dec when I went to collect the bike at 4:30PM and took test drive the problem was not rectified, in fact none of the issues I reported on the Job Card was done except engine oil change and washing(Washing was also not very clean, there was mud under the silencer and below the mud guard and over the engine area). Since Som Sunder was on leave Floor Incharge Vikas attended me, we again went for a test drive and I told him the problem. I waited there till 6pm and was informed that vehicle will be given to me on 7th and they need to change couple of things as part of "test and trial" to rectify the problem. Vehicle was delivered at my home on 7th and Rs1740 was collected, when I took the test drive the noise from the engine due to clutch movement was still present. Now here's the real problem, when I was driving the vehicle to office today morning the moment am lowering my raise due to some pothole or speed breaker the vehicle is stopping and because of this behaviour I was about to get hit by a bus as my vehicle stopped in between the road. The bus braked hard and stopped nearly just 2inch away from my bike's tail light. I was really shaken as is this what the service centre has tested before delivering the vehicle to customer? I tied calling Vikas on [protected] several times to help me how should I drive the vehicle but he didn't pick, somehow I reached office and contacted the service centre and got the number of GM Mr.Vinod ([protected]). Mr.Vinod was very candid is speaking and understood the whole scenario. He said he will call me within 30mins. But in 30mins Vikas called me, he was very rude and unprofessional while speaking, instead of trying to understand my problem he was vehemently telling to come to service centre and show me the clutch problem and bike getting stopped at lower speed, he said once he confirms then only he will attend the problem and he said he cant commit by when he will give me the vehicle back. The way he was speaking was like totally rowdy as he might got irked that I spoke with GM directly. Now is this what I should expect from Authorized RE service centre, that they will not rectify the problem, give the vehicle in some accidental condition and will speak like a rowdy? Rowdy part, as I come from Bureaucratic family and any unlawful activity can be very well taken care with a single call. But what about the vehicle? Giving the vehicle in accidental condition is OK? Please took into the matter immediately and help me to resolve my vehicle's problem ASAP.

Purchased a Royal Enfiel classic 350 on 14th nov with temp no.(HR99 WE TEMP0418) from KARTIK MOTOR, PALWAl, HARYANA. He promised to give a Form 20. Within 2 or 3 days as it was inter State. Agency can only provide this Form 20. Today is 5th my temporary is going to expire on 14th. I don't know what to do ?

Hi sir, I am satheesh from coimbatore I have new classic 350. Last week services 24NOV2015 in eicher motor (RE) services centre in peelamedu. company store coimbatore - 100098 01DEC2015 my bike spark plug leakage the oil i requested to services centre there are no responsive. This complain is very small only one work tie the spark plug. But not atten the any one in services center. This is not correct.

I am P.S R S SARMA working at Hyundai motor india engineering Pvt Ltd as an Assistant Manager.I have been using Classic 350 cc vehicle since 2 1/2 years.Recently 20 days back i have gien my vehicle for servicing at Royal Enfield (Kompally branch).For that serviving particularly they charged 9000/- for general servicing and changing of spare parts like chain, chain sprockets, break liners, and for vehicle front and rear wheel alignments.after servicing i found different sounds from my vehicle while changing gears and while applying breaks, my battery got discharged, then i have gone to the service center and complained regarding that.they took my vehicle and told that it takes 2 more days to resolve.after completing that again i took my vehicle back but the problems which i mentioned are not solved at all..since then i took my vehicle for 2 more times to them, the same thing got repeated.Atlast 4th time when i took my vehicle again they told that clutch plates have to be changed .for that they charged 2200/- again and my battery got completly discharged so that i can't even start my veicle.Even after changing the clutch plates i found some sounds coming from by byke when i change gears. the service of royal enfileld at this branch is completely careless and after servicing a vehicle they are not at all bothered to test ride the vehicle to check whether the problem got solved or not..i totally paid 11200/- for servicing my vehicle .but the problems in my vehicle have'nt got solved at all

I bought a Royal Enfield classic 350 almost two years back from Kolkata Bike Zone (Royal Enfield showroom) . However till date I have not received the smart card from the showroom. I have been regularly following up about the same with the showroom. Every time they say that the smart card will be printed this week but no results.I have been out of India since last six months but I have to call the showroom every Monday. Please help.

I have a TB350 n i m facing a problem in some noise coming in wheel or may be chain and at purav automobiles surat (GUJARAT) RE authorized workshop they said to change chain sprocket kit so i changed it from there only but i m facing the same problem which i m facing earlier then change sprocket kit what should i do??????????

I got delivery of my bike almost 6 moths ago but i have still not received the mirrors even after regular reminders to the brand store. I was only handed over the bike at the delivery even the important papers such as Insurance and temporary registrations were handed days after, that too I had to go and pick them up all the time. My booking id was

BKNG[protected]

CRM no . SU[protected]

Inv no. INV[protected]

Tin no . [protected]

I bought a royal enfield desert storm in February, 2015 as i had immense passion for bullets since childhood. i realised my dream at age 39 and you can well understand my love for the bike and my patience to wait this long. i bought the prized possession from country motors, helabattala, barasat. from day one, i realised that the kick was too hard/jammed and relied on self start even in the mornings. on each service the matter was brought into the notice of the service people but they kept on deferring the matter saying enfield has not sent spares. this has happened even today the fourth time and now service people have the audacity to say that we made a mistake by coming without informing them. i made a mistake by not bringing the matter to your notice at the first instance itself (although i am not sure of the outcome had i done so). also, i fail to understand that all additional attachments like back seat, nuts on side rails have started to rust (looking very ugly) just in 6 months. does enfield supply such inferior attachments. i had sent my brother in law for last service today with these problems but he is coming back again. i know my complain either will not be heard at all or will put me in a spot of bother whenever i face a problem of this nature. also my dream of owning a bullet is shattered as i cannot afford so much time on these issues.

I am facing a problem of generating smoke by my thunderbird 350 . I am regular in servicing my bike. I got it repaired last month they changed the carburator and charged me around 4.5k bucks but now m facing the problem again and when i got it cross checked from local mechanic he said there was no need to change the carburator in the first place instead piston should have been changed so the probloem still persists.And now again i will have to spend around 6-7 k. And this one is not the single instance of negligence by amar auto service centre b-29 jhilmil industrial area delhi-110095. I had also complaint in the company earlier also in regard to other problem .They are sucking my money and time as well.

Dear RE,
This comes from a big time RE fan. I bought this RE Desert Storm 500 in February this year 18/02/2015. My excitement had no bounds as a dream long cherished was fulfilled and yes it came for a price INR 1, 80, 000. My dream run came to an end just after the first servicing .
1st Service:
The first servicing was done on 05/03/2015 at Ram Motorcycles Sion Panvel highway, Nerul, Navi Mumbai. The engine oil started to leak a day after the service. I went back to the service center and they said that the seal needs to be changed and I had to pay for it. Even after changing the seal the oil leakage didn’t stop and on visiting to the service center they said that oil leakage problem is common and cannot be rectified.
2nd Service:
On my next service at Motorcycles Sion Panvel highway, Nerul, Navi Mumbai on 27/04/2015, I again pointed out the issue of oil leakage and they again changed the seal. This was again a failed attempt.
3rd Service:
After this I moved to Pune and went for a servicing at Dhone Automobiles, Nagar Road (Yerwada), Pune, on 10/06/2015 and they also changed the seal and the leackage stopped for 2 days and started again. I went back to them and as usual they again changed the seal and I had to pay for it again.
4th Service:
Again I went for a servicing to Dhone Automobiles, Nagar Road (Yerwada), Pune on 15/09/2015 and expressed my concern about the oil leakage and the history of changing the seals. They said that they will take care and again changed the seal. The result was as expected and I again went for to the service center and they again changed the seal and I again had to pay for it. And the oil leakage continued.
I have to go for a servicing again and I am afraid that I will have to pay for the seal again. I am very frustrated and want a solution to the problem. And if this is something that can’t be resolved I request you to please take back the bike and return my hard earned money.
Date of Purchase:18/02/2015
Registration Number: U5S5F0FA091953
Chasis Number: ME3U5S5F1FB040006
Engine Number: U5S5F0FA091953
Model: 800707

Hi Team,

I bought vehicle on August 5th 2015. With in a month I completed my second service and during that time I have informed Electronic city Motors, singasandra, Bangalore Royal Enfield service center to check an annoying sound "Tak Tak Tak" very loud sound coming from Engine.

During Second service they said tappet got loose, so they have tighten the tappet. With in one week of time, I got the same sound again, so I have given it for servicing again, they told they have changed tappet . after a week I got similar sound, again I have given bike, still I am facing same issue.

Even though I have given bike for servicing 3 times to resolve the issue. RE service center mechanics are not able to resolve. I got vexed with this Bike.

Earlier I had intrest to ride RE bike. Now I am feeling unhappy on why I bought RE bike.

Please check and resolve the problem.

Hi, I bought classic 500 tan 6 month ago from solitaire Enfield noida . Last week my bike hasn't started by self start so I took my bike to solitaire Enfield noida for resolve this problem along with 3 rd free service.they guys told me that bike battery had died, now we had recharged ur battery so all would be fine. But a day after service means on last Sunday my bike has not been starting. I asked about this from my service Center and they repiled, ur battery had died so go to the exide Center for battery replacement. Now I want to know that is this kind of service royal Enfield provide? Just 6 month after my battery had died. Is this not Enfield responsibility to provide replacement of battery. I think there might be some other problem instead of battery. So please assist me what should I do? And will u take any action for this kind of inferior quality services provider( solitaire Enfield) Thanks and regards Avinash UP 16 AZ 5802

I had given my Royal Enfield Continental GT(KA 18-EB 4455) for service on 21 October 2015 at Sri sai sadguru service center at T-dasarahalli in Bengaluru. Prior to service there was a sound coming from engine and I had told them to check it and take action on it.After just 2 days, the sound got more intense and I was unable to ride then I gave my bike to check up in friends garage, he found a loose nut inside transmission chamber which has caused the front sprocket bend which was unnoticed by your employees and more over I had told them to top up the break fluid which was also ignored. The level of servicing was very bad and I regret giving my bike to these type of work place. please take action on it and give a suitable reason/concession for the damage done to my bike..Otherwise I don't mind taking action on it

I bought a new bike 5 onths ago It is classic 350 of royal enfield which is maroon in color. Its chain sprocket got teared out when it was completed more than 7500 kms. Company should not provide any warranty for that And I had to spent 3000INR for that. I spent 150000 for the bike, but quality is not that much

Dear Sir,
I purchased my Classic 500 desert storm on 11/9/2015 and today 11/11/2015 till date i don't get my RTO registration number. I discussed this mater with the show room 5 times and every time they assure me that "with in 5 days your number will be there" but no response till date. Last to last week they call me from show room and ask for weather i need a customized number or any number given by RTO officer? Then i want to know from them why papers of RTO are still there in the show room and why not it go the RTO office for registration ? they replyed there are some internal problem. Fine, i ask them then why every time you people told me that it will come with in week? they replied "we never say such a thing you are laying" and i get shocked.

If you people do not handle your dealers if they don't know how to behave with customer then i suggest close the business in this particular area. They any just spoiling the name of the Company.

For me it is a very bad experience and Now i relay think that i have made a mistake relying on your company.

I purchase RE 350 Black Color in the month of July 2015, When I got the bike I was excited as I hold the Legend, however I was never the less unhappy cox my bike was good in condition and I was satisfied. The issue started on the first service where I realized that the Fork was defective and after a lot of discussion, the CVS MOTORS Service team got it replaced, It was the service manager PAVAN who replaced it, but even after replacing it...

I am G .Rajesh customer of quality motors located in karimnagar as i went to showroom for my bike service and automobile problem of bike .replacement of shock obsorver of 6 months bike but the showroom man was with igoistict and irrespective behaviour . They cant listen my issue and cant solved my problem . Please do respective persons in showrooms

We have service invoice no sinv[protected] some tehcnical issue not solved and given for bad answer & time wasting for 2 days job card rjc[protected] date 30/10/2015. Till date we have not solved my royal enfield thunder bird350. And not any answer for showroom. If no answer 15 days i have go to grahak suraksha & other step. Pls give the answer bhavesh mehta [protected]

Am having a royal enfield classic 350 black only 14 months old . its tank is rusting and this is the second tank am having on my bike . fist tank replaced due to rust 8 months before. what a quality bike!!! if any body can help me out in this issue plz hep..