Royal Enfield Complaints & Reviews

1. Date of incident - 11/05/2015 2. My contact no: [protected] My Clutch cable in Classic 350 got cut during driving in chennai at 8:30pm. I couldnt able to contact any of the service showroom as the working hours was crossed. I need this to be viewed seriously and change the clutch cable asap.

Hey...i have booked a royal enfield on 10th may 2015 ash color nd a dessert storm on the same day...the dessert storm came in just 2 weeks nd the company has promised me to deliver the bike before or on 10th june 2015...i do have a call recording of that and 3 live witnesses also...after some days one sales man was sayng tht u clear ur loan and get the bike on the next day and the other one is saying that ur loan is clear let ur bike come first...i have called them 3 to 4 times a day and i never got a call back from there side...there staff members was very rude and dishonest..it was never expected from a royal enfield company whose name is so big in the market...i am extremely disappointed from the service i got from north delhi motorcycle pitampura...pls do register my complaint and take necessary actions otherwise i have to register a complaint in the consumer court...thank u...bt the service was horrible nd was not expected from royal enfield

10.06.2015 From, ZAKARIYA. C. Chuzhalikkara (H) Valiyaparamba (PO) Koduvally (Via) Kozhikode Kerala Pin – 673 572 (Pin) Ph: [protected]. Email:[protected]@gmail.com To, The Customer Care Royal Enfield India. Sub: Request for replacement of bullet bike with major complaint reg. Sir, I have been using Royal Enfield Bullet for the past 7 years. Last year (31.01.2014) I bought a new STD Bullet from Blue Mountain Autos Kozhikode, Kerala. Engine No: ME3V3K5COEA388419. I had given it for regular services and complained about the engine noise, oil leakage, parking light getting fused during every free services. You will be able to see that engine case has been scrapped. It is understood that only temporary service repairs had been done. Due to the loud engine noise I took the Bullet to Blue mountain service centre again. They registered my complaint and told me that the engine had a major problem. Now they are telling me that the repairs would cost Rs.10, 000/- (Ten thousand). I had brought that complaint to their notice during the warranty period itself. But they did not rectify the problem of the engine. It is only when the warranty period is over that they informed me that there was a major problem in the engine. I am sorry to say that this is nothing more than deceiving the customers. It is only one year four months since I purchased the bullet and it has only run 6360 kms. you may be able to understand the fact if you go through the service records. I understand that it is only due to the manufacturing defect that such a complaint has arisen. Hence I wish to get back the true value of the money which I have spent. Since I am the state leader of a leading political party of Kerala, I always have a very busy schedule and have no time to visit the workshops frequently. So I sold my old one and bought a new one to relieve me of such problems. But things have not gone as I had expected. The vehicle is still at the service station for the last three weeks and this has caused a lot of inconveniences. So I expects you to attend to the grievances of your valued customer. Royal Enfield is a reputed company which has earned the good will of its customers for generations. So the company is liable to replace the defective vehicle. I expect that you will replace the bullet bike with a new one, failing which legal action against the company will be considered. Yours faithfully, Sd/- Zakariya. C. Mob: [protected] email: [protected]@gmail.com

Hi this is najeeb from coorg madikeri karnataka i have purchased a desert storm 500 cc 10 /09/2013. and i runed the bike for just 7000 km, and on 4 june i had a problem with my bike, and i took to a local service center, they told that the fuel pump is not working, At time contact abhyuday motor services center mysore and explained about the problem they told me to take the fuel pump to the service center they can service the fuel pump...

I bought bullet electra @ Nov 2013.My Bullet Electra 350 Copmlaint Starting very Early after Purchase... But still i didn't satisfy Your Service.. after purchase of 3 months my vehicle goes to ur service station 5 times.. Recently i have to change Silencer, Chain Spracket & Some other spares.. Spend up to 6000/- Rupees.. But Within 3 months the same Problem will happen.Rt now they will take my vehicle & don't give d responce & proper reply.. I really dissappoint by your poor, careless & senseless service... Here after i don't send my vehicle & my frnds., vehicle to Royal Enfield Service Centre..

I have taken RE Thunderbird from Platinum showroom Fatimanagar Hadapsar Pune on Saturday 30th May. However i have not received my insurance my bike number. This is mere negligence. Inspite of repeated calling, the executives say the person who check the details is on leave & there is no one who checks the system. The person named Amit Patil is arrogant is dont know what is his intension for not providing me bike number & insurance. Please help me out.

i m hardik dobariya from ahmedabad.i gave my RE 350 to ahmedabad ghodasar royal enfield service station for change some parts & service ...they gave me my bike after 16 days but when got my bike . the bettry was discharge.. michenic says drive some km & bettry will charge.. but after 3 days betrry will not charged & when i match the bettry no. i will shok they change my bettry.. i bought my bike 6month ago..when i complain they not resppoding me... so now wt i do?? bike no. 3619 RE 350. & theire servie manager MR. kalpesh dont pick up my call even . so now wt i do? if no result found then i go to the court .. MO.[protected] hardik dobariya

my royal enfield standard 350 bike has lot of noise in pistol locking and it increase the volume too much. That's why i submit my bike twice in agency 170/10, Ambala Cantt, Ambala - 133001, RAI Market Again I submit my complain on 30/05/2015 for this problem. my bike warranty is expire on 17/07/2015 . This time this is my last complain after 10/05/2015 i will go to consumer forum for that.because i was go many time in service centre but i'm not satisfied this service centre my bike in warranty but this agency not listen my complaint so please help me and change my bike pistol locking My Number is [protected] [protected]

Hi, I had purchased Bullet Electra 350 CC engine from Teknik Motors Bangalore on November 5th 2014. My bike stopped running suddenly on 29th May 2015 while driving to office early morning, with all pain i got my bike into the service station Accelerate Motors at Rajarajeshwarinagar Bangalore-98. They had promised to deliver the bike on 1st-July-2015 and now they informed me that the entire engine has Seized and they have to replace the parts of engine and are waiting for an approval from the Company and it would take another 3 to 4 day to get it repaired Now as this is the only vehicle available for my commutation on day to day basis, its being difficult for me to travel. Though i get me vehicle services regularly from the authorized service stations my bike stopped working. This is my dream bike and after a lot of effort i was able to afford and not just in 6 months if the engine is seized what am i supposed to do, i request the authority to do the needful. Current Job card is at Accelerate Motor is 4411 dated 29th May 2015. Can you please get the required approvals done ASAP and do the needful. Name: Dilip Kumar R Ph: [protected] I do not have any complaints on the service station or the service guys but it is really painful to digest that after investing a lot of money i get a bike which stopped working within 6 months.

As I(Sujeet Kumar) raising complain from first service of my Bike (Thunderbird) that oil leakage isn't stopping & lighting and fuel(meter) problem still be on. Complained about this to customer care & service centre also but me not get a solution from any side. Today I wasted my whole day at Service centre, fuel(meter) problem that was not showing exact volume, when tank is full meter shows 1 or 2 point .Today changed it 4 times but issue still not be resolved and due to this my whole day spent also at service centre and now office closing time me stand here but problem be on. As per Royal Enfield warranty is 1 yr & 10000 km. Now bike stand at service centre after 9 thsnd km so pls let me know if warranty will expire then who will be responsible for this & parts. Whenever I complained abt light they says that engineer will visit & engineer comes in working days like monday, tuesday. So how can me get solution. These things showing us that it's my biggest fault of purchasing Royal Enfield's Bike. Thay had added some vas additive of without my confirmation as i already asked no need this. And i also called RE engineering on 5.52 pm but they have not picked my call. Now I want solutions on urgently. Sujeet kumar [protected]/[protected]

I, Gurudas Laxman Kamath purchased Royal Enfield Bullet Classic 350cc, Maroon Colour bearing Registration no.MH 12 LR 7532 on 20.01.2015 from one of your Authorised Dealer BRAHMA Motors, Wakdewadi, Pune, Maharashtra. During First 500 kms as such there were no issues with the Bike. During the Second Servicing on 3500 kms during the servicing it was informed to me that the Crank wheel of Chain sprocket has cracked and was needed to be replaced. Further the Fork was also out as the vehicle was tending to move on the right side (though I had not met with accident even of minor nature nor the vehicle had anytime fallen down). To replace the Crank wheel and rectify the Fork Out I had to pay Rs 3500.00 (which otherwise the servicing cost would have been Rs 300.00 only for the general checks and oil top up). In addition to the above there was lot of Vibration in the vehicle which is not rectified till date. After Servicing on 3500kms I had to go from Pune to Lonavala for some reason on 14.05.2015. During my return trip from Lonavala to Pune at around 10.30pm, the vehicle stopped abruptly near Khadki station. I tried to start the vehicle but was in vain. Then just to my surprise I could see the fumes from bottom side of the bike and was stunned to observe that the entire Silencer had become RED HOT. I was scared and luckily few people even at this odd hour came to me rescue and helped me to station the bike in nearby Parking Lot. The only thought which came to my mind at that moment was, why the Hell did I purchase this stupid Bike. Apart from this bike I am a proud owner of 4 nos of other brand Bikes and have travelled almost 20, 000 kms on an average on each bike but these have never given me any complaints so far in any of the case. In this situation, I was lucky enough to escape unprecedented severe accident and major injury. Next day I had to take a tempo with me from Vishrantwadi to Khadki and tow the Bike to the Service Centre. When the Complaint was registered with the Service Manager regarding Break down of Bike abruptly in the middle of the road, It was heartfelt to me that the Service Manager noted the incident in a very Casual manner and said that it was a common phenomenon in such Bike. I was taken aback with this depressing attitude of the Service Manager. He informed that the Battery has drained completely and there was a short circuit in the Spark Plug causing the said situation. I being a common person not well equipped with the deep Mechanical know how about the bikes had to quietly listen to his explanation. Further on the context of commonsense I strongly objected to his statement saying that such behaviour of the bike in just 3 months from the date of purchase was not acceptable and highly objectionable. In light of above I strongly recommended to 1. Either refund my entire money back, or, 2. Replace the bike with immediate effect, as I feel that there is high Risk involved in the bike allotted to me and will not be able to sacrifice my life and passion of riding the bike even on the shorter trips. Further I also strongly opine that ROYAL ENFIELD BULLET is highly RISKY, DANGEROUS BIKE ON ROAD and would not recommend this bike to the new buyers. With this incident I have already LOST my trust in ROYAL ENFIELD BULLET and would request you to do justice to me in favourable manner. Yours Painfully, Gurudas Laxman Kamath

Hi I am joy dive. I booked classic 350 on 14th Feb. And they told us that I'll get my bike in June. But now they are saying that ders no stock you will have to wait more 3months what kinda joke is this. Please do something am from thane. Soniya motors thane.

Hello Everybody...this is a complain as well as a suggestion too for those people who are thinking to buy a Royal Enfield..I f you are buying RE in Gurgaon then please drop the idea because after sale service of RE, Gurgaon is worst ever. Here is my concern. I bought RE thunderbird 350 from Gurgaon(Manzil Motors) and i did my first service of bike from Meerut and believe me for the first 3000 KM it was amazing but when i came to second service and given to Manzil Motors, Gurgaon.And after that day my life became hell because of this bike and the service. Everytime i get new issue after 2 weeks.Fully irritated with the service what they did. I am writing this complaint and my bike is in service now for fuel meter.The best part is that the higher authorities of Royal Enfield has no effect.Just got a no of territory manage Mr Akhil Mishra and that's it.No reply no service nothing. So please buyers spend your money but make sure from where are you going to purchase and do not buy from Manzil Motors in Gurgaon. Thank you!!

I have booked a royal enfield desert storm 500 cc bike in adyar showroom through CSD on[protected].They told me that i could get the bike on apr 25 later the postponed the date and told may 15-20 is the confirmed date to get the bike.That date too postponed. They called me on may23 and asked me to get the bike on may 24 but on that day obe of the royal enfield showroom person is died and asked me to get the bike on the next dah. I told them i collect the bike on May 29 and asked them the registration number for my they told the concern person murthy is on leave i wi send the registration number on Monday i.e. May 25 but they didn't called me but i tried then and asked the registration number everyone who attend the call told me to call after 30 minutes i dont know. Finally no one responded me then i tried the same on Tuesday i.e.26 may in this time they give me the RTO number and asked me to get the registration number but the RTO officer told me there is ni registration done in the given name, i asked why they told me due to some system problem on that date we didn't do any registration. I called the royal enfield showroom and informed them the same and they told the same please call after 30 minw so we can check the exact problem but they didn't. Finally i mailed the problem to the branch in charge S.Periyasamy he too didn't respond my mail. I don't what to do. Even though if i booked the Tvs xl bike i may get a goog customer support..

Hello I am from Aligarh. I have purchased a Royal Enfield Thunderbird 350 last year on 13 June, 2014 from Maindola Royal Enfield (Aligarh). It is my first bike. I am sorry to inform you but I am very very disappointed with the services and after sale response and behavior of the staff present here. Form the first week after buying the bike, I am facing several problems. -I have firstly reported the problem of weird sound from engine in the first service in August, 2014. It's the sound of tappet. Form that day itself the people in the service center (Aligarh) told that it will be fixed in 2nd service... Then 3rd... Then 4th... Its not done till now. My bike has weird sound now also. This sound become very loud sometimes. I have visited the service center regarding this problem several times. -secondly, I am having the fuel indicator issue since October (second service) . It is not fixed till now. For this also they have several explanations. Today also I went there and still they are saying 20 days time... This is just limit more than 7months. - My Thunderbird was having exide battery and it was having lekage problem. I reported it also on the second service. My whole battery cover is damaged from inside by the battery acid. After 5 months of complain they finally took my battery for replacement on 28 march and said it would take 15-20 days. I have got it today... After 2 almost months. I have given my bike for battery replacement and when I checked it after coming home it was a spare battery form the showroom and not my replaced new batter. They cheated for the battery. So this evening my brother complained it and people their on the service center were not coordinating and were not giving any satisfying answer. They just don't know how to talk to a customer. I am very disappointed. I want answer. My bike no is UP81 AY 9826 and is registered on my father's name. Mohd Sabir Rahi

My bike is 10 months old, I have bought my Classic 350 from Prateek Royal Enfield, Panvel. On my 24th May 2014 i went to showroom for my 4th (Last free service), It was chaotic . There was no co-ordination among service manager, adviser and mechanic.I pointed out few minor issues in my bike as there was some noise in my bike's front rim. Before service my bike was all OK except some minor noise issues in front rim.After service i took test ride of it. The mechanic have messed it with my front disc brakes as it was totally lost its braking ability and It started malfunctioning. Also my bike's handle was pulling to left side . I had reported this case to adviser who had created my job card (Rajpal), He refused to accept that its their mistake instead blaming that these problems were already preset in my bike.

my royal enfield classic 350 bike has lot of noise in tapit and when bike heat up my bikes tapit increase the volume too much. That's why i submit my bike twice in agency Allied Auto Agencies, 6-B niranjanpur Dehradun. Again I submit my complain on 15/05/2015 for this problem. The agency workers said that new tapit is not available in agency and my bike warranty is expire on 29/05/2015 but till today on 25/05/2015 agency said that there is no new tapit available in agency. I am fed-up with this type of service. This time this is my last complain after 28/05/2015 i will go to consumer forum for that matter and only company is responsible for this.

Hello, I have a thunderbird 350 it has just completed a year in may. I had digital meter issue before bike completed a year and also informed the dealer regarding the same. They said they dont have meters in stock. So i emailed Royal enfield customer care service email id. They gave me a contact number after a week and several emails to whom i contacted he said they will get meter in two weeks but it is been a month now and there is no communication from Royal enfield also they are not replying to my emails also.

When i bought this bike from Manmohan Autos on 2 October 2014. After 1 month I did notice there is a change in colour on fuel tank. Than i went to a local dealer of royal enfield Guru kirpa Autos and they have been tentalizing me for the last 4 months that we will replace ur tank but they did nothing so far...Plz look into the matter at the earliest

hey this is Amit Bishnoi from gurgaon.i bought my classic 350 in october 2014 from aman automobiles gurgaon. From the very 1st day when i have to start my bike through kick.i had to around 15-20 kicks in winters then my byk got to be started. but i didnt care as i thought that may be engine is getting colder. BUT this problem is same in summer season as well.i went 2-3 authorised mechanics but still NO IMPROVEMENT.I still have to kick many times.this problem happens only in the case of kick start not in electric start. PLEASE ADVISE ME WHAT TO DO.