Royal Enfield Complaints & Reviews

I have purchased a Classic 350 in June 2013. Since then the speedometer has failed over 10 times so far. On an average 175 kms and then it stops working except one occassion where it worked for almost 1250 kms. The bike was purchased and serviced exclusively at Dhone Automobiles Pune. The dealer repaired it for free a couple of times and since then I am incurring 200 Rs every time to fix. I don't think anybody has understood the exact cause of failure. I am seriously fed up with this persistent failures and would like to lodge a formal complaint. My expectation is to have an expert review to identify the persistent failures and fix the problem at source.

My name is Vaibhav Rathore and I have booked RE Classic 350 on 19/10/14 And have been promised for the delivery within 5 months as per the company's policy but it have been more than 5 months and still I didn't get my Re, I was in the regular communication wIth the agency's person, first they promised the delivery on 23rd jan, then 15 Feb, then 10 march and now it's 23rd march, still the agency person are unable to give me delivery or any valid reason for thE delay, they are very rude and unprofessional, I believe they are providing the delivery to their beloved or known persons first, instead of mine, I am very disappointed with it, please look into the concern aNd do the needful.

Hello Royal Enfield, I brought a Classic 350 - Maroon from Go Green Motors, Gachibowli, Hyderabad on[protected] Reg No: TS07ED8125 Engine No: U3S5C0EK555557 This is regarding the problems that I have been facing from after sales services from Royal Enfield Service Center. Problems with the Bike:- Despite repeated complaints while handing over for service, following problem still persists. a. Gearbox very hard, makes loud noises when changing gear. b. Engine noise/vibrations, the cylinder makes clanking noise when revved. c. Handle vibrates a lot; hand goes numb after few KMs. d. Front suspension makes loud noise when going over bumps. e. Engine making loud rubbing noises when clutch is pressed. The vehicle has run only 3600 Kms and already after 3 services it is no near fixed, the gearbox is still a huge problem, sounds like a hammer on an anvil whenever changing gears. Engine noise has increased a lot, the cylinder is knocking at the head and making clanking noises and the whole bike vibrates. Handle vibrates a lot; hand goes numb after riding few kms. The front suspension is almost ruined and makes loud noises when going over a bump. It is an agony riding this bike and it feels like the whole bike will fall apart any moment. In fact my chain cover came loose and dangled, when investigated it was found the Nut has fallen loose due to heavy vibrations. Please find below the service history of the bike and the problems faced over time. From the starting day itself the bike was having problems with its gear, its gear was very hard and the whole bike vibrates when I put it into any gear with a loud sound. The engine also vibrates a lot when revved (more vibrations than other enfields). Service center: Go green Motors service center, Gachibowli, Hyderabad. Summary of service availed:- • 7-OCT-2014 - Took the bike for first servicing, listed all the complaints of the bike including Gearbox problem and too much vibrations in the engine, received the bike in few hours but when received the problems were all the same only the oil was changed and nothing else was rectified, when complained the service center people told that the gear box issue is normal and the engine vibrations as well (Cost: Rs.966). • 3-NOV-2014 – Was riding the bike for a month when I noticed the back wheel is splattered with black oil, was ignoring it to be mud before but when checked closely found that oil was leaking and the engine oil level is less than half. Took it to service center where they refused it to be oil leak first, when persisted they accepted that the engine oil seal was cut during oil change; they fixed it but charged me as well! (Cost: Rs.514). • 13-Dec-2014 – The bike was constantly giving problems, the gearbox is very hard and making lots of noise and rear break making lots of noise and not working properly. Front suspension also making loud noise when going over any bumps. Gave for 2nd servicing before time and KMs listing all problems but as same as before nothing got fixed. Topped up engine oil. • 14-Feb-2015 – Bike still giving problems, gave to 3rd servicing while listing problems of gear box, engine vibrations and also asked to change engine oil in hope the vibrations will go down. Bike received after 2 days, but three days after servicing the rear break started giving problems. (Cost Rs.966) • 7-Mar-2015 – The rear brakes started sometimes locking the wheel or not working at all, once coming out of a signal the wheels locked and I almost died in an accident. Took the bike to the service center again to fix the rear break, charged me for new break shoe, complained about gear box again and now the engine has started making more noises including knocking noises when at high rpm, it feels like the whole vehicle will fall apart. (Cost: Rs 350) Always after receiving the bike from every service I feel the gear is still hard and makes loud noise while changing gears, the issue was never addressed/resolved. It is after great deal of harassing and mental agony that I am writing this email to you, kindly look into this matter, after spending 1.3 Lakh+ on a premium bike this type of after sales service is never expected. Kindly help me on this and fix my bike under warranty, it has been months since I pointed out these issues to service centers (observed since purchase of bike) still my bike have never worked correctly. Hope you will take this up seriously and live up to your decades of reputation as one of the finest maker of Motorcycles. Thank You. Somnath Chakraborty, Hyderabad. emailid:- [protected]@gmail.com

My name is Uma Mahesh.P and i bought RE Classic 350[silver] . I delivered my bike for 2nd free service at seetammadhara service center with complaint of sound occurring in engine after traveling 15 kms . After completion of service I've received my bike without any changes . Generally customer receive a call from service center after service but at that time i didn't receive any call . Before 1 week from now i delivered my bike at the same service center for third free service with the same complaint[sound occurring in engine after 15 kms] to the mechanic named SREENU with including supervisor name PRAVEEN and i left my bike for 4 days in the service centre . I received my bike before 1 week and at present these sound is normally occurring . Today i made a call to the same service center and response from them is too worst . I cant bare these type of behaviour . RE is the best brand but these type of service centers will definitely damage the high reputation of RE . I hope you i'll rectify this problem . I attached my billing details including details of bike and service center . And at my actual bill is rs.2700, they asked me to pay rs.3000 . Please inform me after verifying this problem .

Date: 19th March 2015 Dear Mr. Pragnesh Shah, Re: Chassis # ME3U3S5C0EK553231 Engine # U3S5C0EK553231 Bullet Electra 350 UCE ES (GJ 1SQ 8775) It was pleasure talking with you today! As discussed over the phone, that based on the orders given by you Mr. Manish Khandare - Territory Service Manager located at Ahmedabad office (Contact No.[protected] is supervising the 4th time Piston and Piston Block replacement in my 7 month old Newly Purchased Red Electra. i request you to kindly guide me why my Bullet needs the following:- 1. Piston and Piston Block Change for the 4th Time.? Kindly answer the following:- 1. Why you cannot change the ENTIRE ENGINE, in spite of the fact that I am getting the same problems repeatedly? 2. Are the engineers at Sarabai workshop UN-EXPERIENCED and UNEDUCATED, the reason they were unable to replace PISTON and PISTON BLOCK properly 3 times in a row? 3. Are you QUALIFIED and ENOUGH EXPERIENCED and MORE EXPERIENCED THAN THE ENGINEERS AT SARABI WORKSHOP ENGINEERS, the reason you want to get the PISTON AND PISTON BLOCK REPLACED it for the 4th TIME. 4. Will the bullet run for 20, 000 Kms after its WARRANTY GETS OVER with out the following problems:- a) Electric start problem b) Kick start problem c) OIL-UP IN SPARK PLUG d) Engine Noise e) Jolts and jerks problem As discussed, i will not accept the repaired bike until and unless you or any responsible chair holder from Royal Enfield does not answer my above mentioned all questions point wise. Kindly note that My RED ELECTRA no GJ-1-SQ-8775 is at Sarabai workshop (service station) since 9th march 2015 till date. I do not appreciate your reply, because i think even you are not serious about my loss of time and money, and REQUEST YOU TO KINDLY answer all my above mentioned questions. As i have clearly mentioned in my previous email that I HAVE ALREADY SPOKEN TO Mr. Manish Khandare - Territory Service Manager located at Ahmedabad office (Contact No.[protected] I also mentioned it very clearly in my previous email that even he is advising me to change the following: 1) Change piston and piston block FOR 4TH TIME Now my question is "Are the engineers at Sarabhai workshop unqualified and inexperienced?" If they are qualified and experienced technical engineers, then the logic of Mr. Manish Khandare DOES NOT work of changing the Piston and Piston Block for the 4th Time I have a question, WHY YOU WANT AN CUSTOMER WHO HAS SPENT 1.31 Lakhs to VISIT THE WORKSHOP AGAIN AND AGAIN FOR THE SAME PROBLEM? WHY ALL OF YOUR ENGINEERS KEEP ON ADVISING TO CHANGE PISTON AND BLOCK ALWAYS? IF ROYAL ENFIELD IS NOT A PERSON BUT A TEAM THEN, ALL TEAM MEMBERS MUST TRUST EACH OTHER, IF THE ENGINEERS AT SARABI WORKSHOP HAVE TRIED SOLVING THE PROBLEM BY REPLACING THE PISTON AND BLOCK 3 TIMES, THEN ITS TOTALLY ILLOGICAL TO REPLACE IT FOR THE 4TH TIME. Hence I have a polite request as a customer, who has spent 1.31 Lakhs behind purchasing this bike, kindly replace the entire engine with entire ignition system. As discussed, the following undermentioned problems are harassing me since the day I have purchased Royal Enfield from your show room. 1) Kick start trouble 2) Electric start trouble 3) Sound in engine 4) oil up in plug 5) Getting jerks & jolts while driving As discussed the above mentioned problems occurs periodically after every 500 to 1000 km. Your following engineers at the workshop of Sarabhai, Ahmedabad have tried solving the above mentioned problems. Mr. Ravi Mr. Jignesh Mr. Jigesh They have already taken the following actions to solve the problems. However the problems crops up. 1) Changed piston and piston block 3 times 2) Changed crank one time 3) Changed corroborator one time As communicated to you that I have been struggling to enjoy long ride in the purchased Royal Enfield which has costed me 1.31 Lakh. Since I have purchased Royal Enfield (7 months approximately), I am facing the above mentioned technical problems. If the desired action is not taken, then I may approach to consumer court or electronic media channels along with mass media for my help. Thank & Regards Dipesh M - +[protected] - +[protected]

Dear sir/ma'am I have purchased my royal enfield bullet classic 350 cc from DEV AUTOMOBILES, AMBIKAPUR (C.G) on 11th of February 2015 and Tilll now I have not got my temporary registration since more than a month and they r not picking up my calls.please do need full actions. Yours sincerely manish pathak Anpara, distt:sonebhadra (U.P) [protected]...

I am Amit Saini from Pinjore, Distt. Panchkula, Haryana. I have bought my royal enfield standard bullet 350 cc from Simran Automobiles- Royal Enfield dealer baddi, Himachal Pardesh on 1st August 2014. from starting there is noise (like chanchan) problem in engine of my bullet . many times i had complained to my dealer from where i purchased my bullet but their response is very poor about it. 5 months warranty is remaining of my bullet only. you are requested to pls resolve my problem. Amit Saini mobile no. [protected] mail id- akhil.sood.[protected]@gmail.com

Hi i bought a new classic 350 3months back. Now my odometer shows 8000kms, but from the 2nd service ( 6000kms) i am facing too many problems like unwanted engine noise, gear problem and chain noise. i contacted the nearby service center in coimbatore (peelamedu). they cant even identify the problem for more than 1week. later on they changed the chain, opened the engine and changed engine barring and crank adjusted. within in 2days of the service my clutch cable was broken while driving. again now self start is not working and if i press the self start button, am getting a huge breaking noise from the gear box. i contacted the service center for more than 10 times in this 3 weeks. There is no proper service, no use of feedbacks as i registered all the complains before. poor water service as they wash the bike without using foam. I am looking for a better solution. i am tired of contacting royal enfield again and again. please help me. Thanks

2 days before, I given my classic 350 silver bearing no GJ06-HE-2772 for paid service at Amba Motors, shop no 1 to 4, nr airport circle, Vafodara. The person mr. Harshit Acharya had attended my job card and i have explained about the gear shifting, tappet noise and chain noise due to loose chain but delivered my vehicle without rectifying all three problems and also tappet noise which i mentioned in job card, They are lying me that noise was corrected. No symptoms for even washing the vehicle. Then the technician mr. Kanubhai Vasava and Service floor manager Mr. Mayur Padhiyaar told me that the gear shifting problem is major problem and for this you will cost around four to five thousands which is totally unbelevable. Now my vehicle is even not in running condition . This is one of the worst service i have ever seen in my career done by Amba motors, Vadodara.. Sir my request is to please look in this matter and reply me at g.[protected]@licindia.com or on mobile [protected] Gautam Helia.

2 days before, I given my classic 350 black for 4th service at saravana motors, Hosur. They delivered my vehicle without rectifying tappet noise which i mentioned in job card, also they damaged my mudguard.. Kept mouth... They are lying me that noise was corrected. No symptoms for even touching the engine. Outside mechanic told that they not even touch the engine and removed the coil plug.One of the worst service i have ever seen in my career done by saravana motors, Hosur.. My vehicle no: TN 70 M 8917

I purchased Royal Enfield Desert Storm model yesterday i.e. 12/03/2015 and to my utter dissatisfaction within 50 kms of riding the bike and one day the bike has started emitting white smoke and there is hell lot of oil leakage from engine. When I went to RE showroom (TEKNIK Motors, Bangalore) they casually told me to come tomorrow to get the engine seal replaced... I just cross checked the Engine oil level and to my dismay its below the minimum level mark whereas your RS service centre guys told me to drive it without tension... Even an knows if you drive a vehicle without oil, what will happen to engine... Is this the kind of machinery and after sales service one can expect from you guys after paying nearly INR 2 LAC, which started faulting right from the very first day and then getting these kind of assurance from your service guys... Please wake up and start treating customer in better way... And in case I wont get the resolution of my complaint tomorrow I am all set to register a case in consumer court against you guys..

Sir, This is to complain about St. Mary's motors, your dealer in Kochi, that they had not delivered our motorcycle.It has been delayed for nearly 2 months.We booked a "STANDARD 500"black color on last year October 6th.they told they would deliver it on the month of January ie.4 months of booking time.still now they say the vehicle is not ready. As you keep your standard now, there should be an immediate action on this matter.expecting an response from your side.

Dear Sir/Madam I have purchased ROYAL ENFIELD model is THUNDERBIRD ( St Marys Motors, Thiruvalla) and Engine number is U355COEK573561 and frame number is ME34355UEK109492. I was purchased this model from your sub dealer M/s St. Marys MOTORS, Thiruvalla After the second service there is some noise from the engine (tick tick), and there is some sound from the handle bar when i was braking or crossing the gutters and there is also some problem in the front disk brake it is heating badly. and i go to the service center in thiruvalla they are not solve the problems and the service is very bad...

My complaint is with respect to the substandard service carried out by Royal Enfield Authorised service Centre in Udupi, Karnataka - Brahmi Motors. I had given my Royal Enfield 350 bullet to service. They have charged for new fuel tank but on close notice I saw that its an old tank repainted. The same is with the Fender or Mud guard. Even after repeated request they didnt agree. I am attaching the Bill and job card for your reference. Can you help me here and please inform the Head office of Royal Enfield. My number is [protected].

My name is Francis Antony Pulickal, I have Purchased a Bullet from Royal Enfield, Model Electra 350. cc (Black) from ST MARYS MOTORS 59/505, Chittoor road RajajiJn Kochin -35 Ph[protected] on 7/03/14, it having a unusual sound when shifting gears, I complaint about this many times and during all my services also but I have the same complaint still . Now my Warranty period is also over, now I don't know what to do please help me out my Phone no is [protected]

I have booked royal enfield classic 350cc, and i arranged finance from UAE exchange, the uae finance already approved my loan and send to your Eicher Motors Limited account on 28.02.2015.the loan amount is 94000, and i also provide balance amount in cheque on 02.03.2015, the showroom incharge told me your bike will be delivered on 06.03.2015. but still i have not get my bike delivered, and i also spoke to OMR show room incharge on 06.03.15 morning, they are told me to still we have not bill your amount. please help me to get my bike, still i did not get proper response from showrrom side, the showroom sales manager got revenge on me, he says to me you are mailed to customer care so i deliver your bike on friday. i already waited one week and i can't wait another week so please help me to my bike got delivered in monday and with good condition.please help me,

I have faced issues within 3 months after buying a classic 350 - royal enfield. Even I gave to 1st and 2nd service on time. Gave the bike to legend motors and 2 weeks gone. Still they are saying today or tomorrow or monday etc. Simple saying spare parts(ammeter) are unavailable? This is not at all good and also spoils the reputation of my dream bike. Bike used to stop while riding in 60km/ph - How come the design allows this ? As this will cause a live threatining accident if I am riding in the high way ? One of the worst service I have ever seen. Guys better avoid to buy even i[censored] r dream of it. I agree, We all grown up seeing this bike as a dream, but quality is not at all in enfield nowadays. Thanks & Regards Ramasamy R Ph: +91 [protected]

I Am really surprised how Indian government has agreed to lunch the Enfield motorcycle in the market when Royal Enfield doesn't have the stock of the parts in market for even the veichels launched 1 to 2 yrs before. I am not able to find the LB500 Cylinder head any were in INDIA and my bike is in the garage from past 6 months ridicules.

@Royal Enfield I need an answer! My RE Classic 500cc will complete two years on 6th of March and my bike which is not even two years old has made me invest a lot in repairs. That's totally fine and expected if one purchases an RE. But now I had it, my chassis is broken! Made like a gun you claim. Imagine the barrel breaking apart, the magazines not letting you feed in the cartridges easily. A gun is made of metal or steel and is forged with precision to avoid any harm to the person wielding it. Please stay true to the claim! I want the problems of RE fans and riders to be rectified! RE you must improve your quality. Check my post: https://www.facebook.com/urvashipatole/posts/[protected]?comment_id=[protected]&...⇄

I am totally upset to be a part of this pathetic situation, as my Desert storm key got broke while I am just removing from the lock. And the spare key got bend while just turning the lock. To be frank, I am so proud while I got my first bull and heard the enormous 'tak tak' beat. But now the situations are just reversed, even the hard core Enfield lovers also cannot keep mum in this case. Waiting for many months and paid around 2 Lakhs (6 months old) and getting quality rejected parts, really it is cruel to customers. Please find the photos, which I have attached with this mail. So I am pretty sure company will take necessary actions to overcome this situation.


Thank you,

Sooraj T

[protected]