Royal Enfield Complaints & Reviews

2 days before, I given my classic 350 black for 4th service at saravana motors, Hosur. They delivered my vehicle without rectifying tappet noise which i mentioned in job card, also they damaged my mudguard.. Kept mouth... They are lying me that noise was corrected. No symptoms for even touching the engine. Outside mechanic told that they not even touch the engine and removed the coil plug.One of the worst service i have ever seen in my career done by saravana motors, Hosur.. My vehicle no: TN 70 M 8917

I purchased Royal Enfield Desert Storm model yesterday i.e. 12/03/2015 and to my utter dissatisfaction within 50 kms of riding the bike and one day the bike has started emitting white smoke and there is hell lot of oil leakage from engine. When I went to RE showroom (TEKNIK Motors, Bangalore) they casually told me to come tomorrow to get the engine seal replaced... I just cross checked the Engine oil level and to my dismay its below the minimum level mark whereas your RS service centre guys told me to drive it without tension... Even an knows if you drive a vehicle without oil, what will happen to engine... Is this the kind of machinery and after sales service one can expect from you guys after paying nearly INR 2 LAC, which started faulting right from the very first day and then getting these kind of assurance from your service guys... Please wake up and start treating customer in better way... And in case I wont get the resolution of my complaint tomorrow I am all set to register a case in consumer court against you guys..

Sir, This is to complain about St. Mary's motors, your dealer in Kochi, that they had not delivered our motorcycle.It has been delayed for nearly 2 months.We booked a "STANDARD 500"black color on last year October 6th.they told they would deliver it on the month of January ie.4 months of booking time.still now they say the vehicle is not ready. As you keep your standard now, there should be an immediate action on this matter.expecting an response from your side.

Dear Sir/Madam I have purchased ROYAL ENFIELD model is THUNDERBIRD ( St Marys Motors, Thiruvalla) and Engine number is U355COEK573561 and frame number is ME34355UEK109492. I was purchased this model from your sub dealer M/s St. Marys MOTORS, Thiruvalla After the second service there is some noise from the engine (tick tick), and there is some sound from the handle bar when i was braking or crossing the gutters and there is also some problem in the front disk brake it is heating badly. and i go to the service center in thiruvalla they are not solve the problems and the service is very bad...

My complaint is with respect to the substandard service carried out by Royal Enfield Authorised service Centre in Udupi, Karnataka - Brahmi Motors. I had given my Royal Enfield 350 bullet to service. They have charged for new fuel tank but on close notice I saw that its an old tank repainted. The same is with the Fender or Mud guard. Even after repeated request they didnt agree. I am attaching the Bill and job card for your reference. Can you help me here and please inform the Head office of Royal Enfield. My number is [protected].

My name is Francis Antony Pulickal, I have Purchased a Bullet from Royal Enfield, Model Electra 350. cc (Black) from ST MARYS MOTORS 59/505, Chittoor road RajajiJn Kochin -35 Ph[protected] on 7/03/14, it having a unusual sound when shifting gears, I complaint about this many times and during all my services also but I have the same complaint still . Now my Warranty period is also over, now I don't know what to do please help me out my Phone no is [protected]

I have booked royal enfield classic 350cc, and i arranged finance from UAE exchange, the uae finance already approved my loan and send to your Eicher Motors Limited account on 28.02.2015.the loan amount is 94000, and i also provide balance amount in cheque on 02.03.2015, the showroom incharge told me your bike will be delivered on 06.03.2015. but still i have not get my bike delivered, and i also spoke to OMR show room incharge on 06.03.15 morning, they are told me to still we have not bill your amount. please help me to get my bike, still i did not get proper response from showrrom side, the showroom sales manager got revenge on me, he says to me you are mailed to customer care so i deliver your bike on friday. i already waited one week and i can't wait another week so please help me to my bike got delivered in monday and with good condition.please help me,

I have faced issues within 3 months after buying a classic 350 - royal enfield. Even I gave to 1st and 2nd service on time. Gave the bike to legend motors and 2 weeks gone. Still they are saying today or tomorrow or monday etc. Simple saying spare parts(ammeter) are unavailable? This is not at all good and also spoils the reputation of my dream bike. Bike used to stop while riding in 60km/ph - How come the design allows this ? As this will cause a live threatining accident if I am riding in the high way ? One of the worst service I have ever seen. Guys better avoid to buy even i[censored] r dream of it. I agree, We all grown up seeing this bike as a dream, but quality is not at all in enfield nowadays. Thanks & Regards Ramasamy R Ph: +91 [protected]

I Am really surprised how Indian government has agreed to lunch the Enfield motorcycle in the market when Royal Enfield doesn't have the stock of the parts in market for even the veichels launched 1 to 2 yrs before. I am not able to find the LB500 Cylinder head any were in INDIA and my bike is in the garage from past 6 months ridicules.

@Royal Enfield I need an answer! My RE Classic 500cc will complete two years on 6th of March and my bike which is not even two years old has made me invest a lot in repairs. That's totally fine and expected if one purchases an RE. But now I had it, my chassis is broken! Made like a gun you claim. Imagine the barrel breaking apart, the magazines not letting you feed in the cartridges easily. A gun is made of metal or steel and is forged with precision to avoid any harm to the person wielding it. Please stay true to the claim! I want the problems of RE fans and riders to be rectified! RE you must improve your quality. Check my post: https://www.facebook.com/urvashipatole/posts/[protected]?comment_id=[protected]&...⇄

I am totally upset to be a part of this pathetic situation, as my Desert storm key got broke while I am just removing from the lock. And the spare key got bend while just turning the lock. To be frank, I am so proud while I got my first bull and heard the enormous 'tak tak' beat. But now the situations are just reversed, even the hard core Enfield lovers also cannot keep mum in this case. Waiting for many months and paid around 2 Lakhs (6 months old) and getting quality rejected parts, really it is cruel to customers. Please find the photos, which I have attached with this mail. So I am pretty sure company will take necessary actions to overcome this situation.


Thank you,

Sooraj T

[protected]

Dear sir I am Karanveer Agrawal contact no. [protected] i have purchased a royal enfield bullet electra 350 UCE ES on 25/12/14 . chasis ME3U3S5COEN627696 from MANISH MOTORS INFRONT OF EMERALD GARDEN NEAR STAR AUTOMOBILES RIVA ROAD SATNA MADHYA PRADESH.. there is a problem in the cluth of my bike i have reported this problem to your servicing department but they didnot look into the problem on telling them that i will complain against dealer through mail the supervisor mis behaved with me.. This is not expected from such a big brand i have purchased the bike for driving and not for handling these problems.. First of all the problem still persists even after getting it repaired once and earlier i was asked not to drive the vehicle.. And later on this type of behavior by the staff is untolerable.. Please look into the problem and solve it

Dear Sir/Madam, my name is P RAJESH REDDY Cell no :[protected], [protected] I think it was my bad luck to which i have purchased your company vehicle, and on an accident my royal enfield classic 350 black vehicle number AP02 AZ 0008. We gave it for service on february 01 2015 But not complete vehicele work today please solve my problem soon. i am thinking that the company has some cortosi on people like me thouse who are suffring like me. thanking you send me reaply to this meassage for above numbers that i may know that company saw my meassage My vehicle service cente address RENATI AUTOMOTIVES PVT LTD Beside Harikiran Dhaba, Rudram pet Byepass, NH7, Anantapur- 515001 Telephone:[protected] Email: [protected]@gmail.com

I purchased a bullet 500 forest green today on 22-02-15 from Manzil motors Gurgaon. It was a very bad experience for me when I took delivery of my vehicle today. 1. Only 2 litres of petrol was poured in the fuel tank. I had downloaded the bullet 500 manual from royalenfield.com and it clearly mentions in PDI sheet that 5 litres of petrol has to be filled. When I asked the staff to give 5 litres, to my surprise, the manager and the owner of the dealership was very arrogant and misbehaved with me. They said that they have been filling 2 litres from years and will continue doing that. They asked me to complaint about it where ever I want to. 2. When I received my service manual, I noticed last 7-8 pages were torn from the manual which included the PDI sheet, customer feedback. When I asked for the customer feedback sheet, they said that there is no such kind of sheet in the manual. I dropped a mail to [protected]@royalenfield.com on 22-02-15 highlighting the issue, but it has been 7 days today and I did not get any reply from Royal Enfield.

I purchase a bike MODEL - Royal Enfield CLASSIC 350 CC, MAROON on 31/07/2014 from VOYAGE MOTORS which is authorised dealer for Royal Enfield invoice no - VOYAGE 568/2014-15 . From the first day engine colour has dotts which is looking very bad, but voyage motors inform me, this is buffing issue . They will solved after rainy season . But after 1st service we facing same problem, when ask to dealer he says it will be done in 2nd service . After second service we ask for same problem, They says we forget mistakely for buffing, next time in third service all problem will be solved . At 11/02/2015 we go to service centre for third service & asking for engine colour problem, they says it is company's matter, if company approved for buffing then they will solve problem . My bike in service centre till today, no response from voyage motors . Please look matter in urgent basis . If problem not solved, we will take legal action against VOYAGE MOTORS & ROYAL ENFIELD, and going to consumer court . mohammad ibrahim siddique mumbai [protected] / 65658575 / 65658576 .

Hi Team,

My odometer of my new bike is not working from day 1, after my first service it was replaced but the problem is still persisting, i have complained this on my second service and the supervisor claims it is a faulty part and they cannot do much on this case as they have many bikes with this problem and cannot be fixed. I spoke to manager and he is yet to come back to me, as he claims this part is out of stock. Service station and showroom people are least bothered to know or fix the problem. In 3 months this part is replaced twice on a new bike and the problem is still persisting. I would like to know if there is something i can do to teach the service station guys a lesson to get the pride of my bike back. I will go to any extent to get this problem fixed. I would also like to file a case for harassing the customer and playing with emotions.

Service Center:- HSR Services(Bangalore-KR Road)
Bike Model:- Thunder bird 350
Vehicle Number:- KA 05- JG- 9942
Name:- GIRISH KUMAR D
Phone:- [protected]
Email:[protected]@dell.com

Myself PRAWIN SHARMA from Kanpur (UP).I have thinderbird350 from Sareen motors .I have given my bike for first service yesterday and got it back same day evening.i have gave than details of problems which was i was facing during ride.but still they do nothing with tham even make the conditions worst...they only change the oil and oil filter which was chargeable ...after service bike not taking proper pick-up and producing too much abnormal sound...I told than about this .They ignore me ant said it will eliminate with the time...after that they never take my call...I think this was worst after sell service which i ever faced...please take seriously and take some action

TB500, battery is dead & now service station ( north delhi motorcyles ) delhi, says that it is direcly insured with product ( exide) & nor dealer, this is sheer harrasment as this was not told at the time of purchansing the bile, now you keep on searching for exide service station by your own & get your battery fixed. what a service ?

TO WHOMSOEVER IT MAY CONCERN
I own Bullet electra 350CC, bought it 4 years back from Brawn Automobiles Gurgaon, Haryana. Till 500 kms everything was smooth and nice. But during second service I faced some issue with my rear drum brakes. They used to make some squeaky sound and it used to progress the more I used to drive it. I had it checked at service centre and they said my brake shoe needs to be changed so I got it changed. The issue got sorted for few days and again the problem started.
Kindly check my service details if possible.
Every effing service of my bike I had either my break shoe changed, the hub, spring or somehow related to the break changed.
I showed to 10 royal enfield Authorized centre in Delhi, NCR, Noida, Gurgaon, Dehradun and Rishikesh (To only the so called bullet ustads) *every mechanic remember my bikes very well because we are friends because I visit them so often
And all of them have changed my break shoes and hub once (Kindly confirm it with them) Anyways few of them say that I may be riding it with my foot on the pedal or pressing it half, well what I have to say is that I’ve been riding the old bullet before this and have classic 350, a unicorn and karizma before this. Never faced such types of problem. But to keep myself at peace, I literally stopped using the rear brakes at all (used it only for emergencies)
Instead of that the rear wheel has got jammed multiple times while riding. I was lucky enough to survive it. and now I ride it 20KMPH because Im scared to death.
Please, please, Please, please, Please, please, Please, please, Please, please, Please, please, Please, please, Please, please, , please, , please, Please, please, Please, please, , please, Please, please, Please, please, Please, please, Please, please,
Suggest me what should I do. I’m highly frustrated with this now and not in a state to get everything changed once again as I’ve spent a lot on it. I get 15000k salary and I spent 4000 on its installment and 6000 on its maintenance every month.
WHY?????? Because I still love it.. Im a true royal enfield fan.
Where can I go? Who shall I meet?? I have called the manager, to service inchangre, the state incharge, the helpline but no help at all.
I do have all the duplicate* bills of the services which states my brake shoe/hub changed.
*because Aman Automobile/Brawn Automobile in Gurgaon sells RE products at MRP and say that if we want the original bill we have to pay another 12.5% (for what reason I don’t understand?)
Help me Solve it and request you to get it fixed because I’m really very very very tired, broken and dissatisfied with whatever is happening in my bike. I wish I had bought another one but can’t now, coz me not so well off to buy an another one.
Also one more thing to bring into your kind notice, Not a warning but letting you know that if not… after all this if this issue doesn’t get fixed… I swear on god….. I’ll burn my bike down, will record it, will call media (I work for them) post in all the social media site and tag RE, RE groups, biker magazines and all the media.
*I’m actually holding on to my tears
HELP ME

Shiraz Ali
+91-[protected]
[protected]@gmail.com

I have booked a black classic 350 from Teknik Motorcycles sarjapur signial on a Aug 10 2014.my friend who has booked same vehicle after me got the vehicle and for me till now they have not given, 7th feb i have payed money and they are telling next week till day. They are not serving on first come first serve basis and because of that i am paying 8000 more and on top of it they are not delivering on time they also took extra money and when i asked then they are telling its for teflon coating. I am having the proof to show that my friend got early same bike with same colour who booked after me what i got to know they purpously pushed the delivery time to get the new pricing (after jan) and now they are unable to give on time this is not y case but every people who has booked here