Royal Enfield Complaints & Reviews

I bought one royal enfield classic 350 cc from YAMUNA AGENCIES, adoor, Pathanamthitta dist kerala.But we didn't get the tool kit and medical kit. When we ask in showroom, they told me that company didn't provide the kits. So please provide the kits.. My details : Kamal K S Melepottenkavil house Karikkal, Karimpinpuzha P.O Kollam Dist Pin - 691507

I had purchased a royal Enfield classic 350 from on 26 /09 /2014 at Lalbagh road HSR After first service this bike started create problem of worst sound I had aproched many times to royal Enfield Service center in S R Nagar having same above problem but they have not solved my problem and also advised me for this is the normal problem we cant do any solve this sound.
So please solve out my problem otherwise I will appeal for necessary legal action against the company.
Faith fully'
RAJENDRA S B
Jr Asst
KSRTC
Bengaluru-27

I had purchased a royal Enfield standard 350 from panipat on 24 /02 /2015. After two or three days this bike started create problem of gear shifting and released clutch. I had aproched many times to royal Enfield agancy in panipat having same above problem but they have not solved my problem and also advised me for washing /clearing clutch plate. My bike is new and after above solutions the resale market will less. So please solve out my problem otherwise I will take necessary legal action against you. Thx Anand Pal Rana Advocate [protected], [protected]

I am Ishwarrao Kandiwalsa from nagpur. I bought a classic 350 from paragon traders nagpur. Im facing severe problems since i bought that bike. If run my bike continuously for 25-30 kms an irrating noise of hydraulic tappet starts coming from engine. I have given my bike for more than 5 times for the same problem they have done nothing. They have changed that part once but problem is still there. But the most frustrating thing is every time i give my bike at paragon service station they return my bike with a new problem. And again for those problem i have to come again and again to them. They have removed my paint 2 times. Dameged my chrome plating, disturbed my shockups alignment and many more small problems. After doing all this the argument they give is this will happen sir. We cant treat your bike like a flower, if we use spanner definately your paint will get removed. Then keep my bike for 5-5 days to repaint but ultimately does nothing. I am fedup of third class service. There is lot more to tell but can't explain everything in text. I expect a positive action paragon traders.

It Has Been Just 9 months of me Buying My Royal Enfield Classic 350, I am an traveller & travel Long once in a Month on my Bike. My bike has Just Clocked 14, 500 km & my Rear Chain Sprocket Teeth is Severely Damaged & Also My Front Wheel Jammed Due To Wheel Bearings. I Am totally Dissatisfied With the Royal Enfield Because I Could not Claim any Warranty now for the Damaged Parts because of the So called RE 1 year or 10, 000 km Warranty Policy... I think Other manufacturers are way Better than Royal Enfield Coz i Myself Work for A Premium Brand Harley Davidson...

Hello, I bought Thunder bird 350cc on 18th Aug from Uppal showroom, (Royal engineering showroom) from 1st service I was repeatedly complaining regarding engine sound but till now i didn't got any response or rectification on my problem please suggest me what to do.

R/Sir I purchased royal enfield classic 350 as on dated 30/06/2014 but I am facing some problem like as leakage in socker.But when I talked to royal enfield service centre they said me that your bike is running over then 10000km.We cann't change socker .Actual running is 10500kms. Please take some necessary action on and help me. Thanks & Regards BHARAT BHUSHAN MOB. -[protected]

Dear sir
This is for your kind request am taken royal infield classic 350 cc last year march 2014 engine no.U3S5COEC422211 CHASSIS NO.ME3U3S5C1EC036779.
reg no. TN38-BX0550 from your authrosied distributor
this month 18th my bike starting trouble so i give to services near by authorized distributor mtp road saibabakovil coimbatore ph .[protected]mobile.[protected]. they accept the problem
it will take time 2-3 days. he given job card no.1693 dt.19.03.2015. my warranty is below 12 month and kilometer around 9200 .warranty period i given the bike to service. natural complaint he told soft and barring is
broken .warranty it will not cover other wise you where you taken the bike give to him the will give the solution.But my bike is no working conditional starting trouble. till i am not received the solution
kindly take the issue.

I have purchased desert storm on 3 january 2012.since from the begining my bike started to have major issues with fuel injector . since from the first service, still this problems have not been solved. the service center people have able to temperarely manage the problem . they charge high amount but did not fix the problem permenently.

royal enfield service is very poor. my bike shows new new problems every month.

i am quite frustated now with royal enfield service.they should raise their standard. there technology is worst.

After a long road drive I had an issue with front discs rubbing against the pads when the brakes are not applied. And so for the same i took the bike to royal enfield service centre at JP Nagar behind shopperstop at Bannergatta road. I explained the problem to the guy the supervisior who books the bike. After waiting for 3 hrs the bike was ready but the problem wasn't resolved yet. They were giving lame excuses which you would never expect from a technically sound person. And so after poiting the problem to them again and insisting they took the bike again and waiting for another hour they give the bike back. The rubbing sound was not there, but in the night i realised that the disc is rubbing again but this time it is like a constant rub which is creating a drag.

My name is yogirajsinh r gohil.i booked classic 350 in January 2015.when i go to showroom for booking, sales manager promise me with great response, i get bike within 2 month, so i pay 5000 rupees but today when i call them.they dont give me logic answer and they always use one sentence."sir give me one day, i will call u back".Then i decide to contact area manager(abhinav sharma) but he used same sentence.i never get call back from showroom.showroom located at op road, royal enfield [protected], vadodara, gujarat

I have purchased a Classic 350 in June 2013. Since then the speedometer has failed over 10 times so far. On an average 175 kms and then it stops working except one occassion where it worked for almost 1250 kms. The bike was purchased and serviced exclusively at Dhone Automobiles Pune. The dealer repaired it for free a couple of times and since then I am incurring 200 Rs every time to fix. I don't think anybody has understood the exact cause of failure. I am seriously fed up with this persistent failures and would like to lodge a formal complaint. My expectation is to have an expert review to identify the persistent failures and fix the problem at source.

My name is Vaibhav Rathore and I have booked RE Classic 350 on 19/10/14 And have been promised for the delivery within 5 months as per the company's policy but it have been more than 5 months and still I didn't get my Re, I was in the regular communication wIth the agency's person, first they promised the delivery on 23rd jan, then 15 Feb, then 10 march and now it's 23rd march, still the agency person are unable to give me delivery or any valid reason for thE delay, they are very rude and unprofessional, I believe they are providing the delivery to their beloved or known persons first, instead of mine, I am very disappointed with it, please look into the concern aNd do the needful.

Hello Royal Enfield, I brought a Classic 350 - Maroon from Go Green Motors, Gachibowli, Hyderabad on[protected] Reg No: TS07ED8125 Engine No: U3S5C0EK555557 This is regarding the problems that I have been facing from after sales services from Royal Enfield Service Center. Problems with the Bike:- Despite repeated complaints while handing over for service, following problem still persists. a. Gearbox very hard, makes loud noises when changing gear. b. Engine noise/vibrations, the cylinder makes clanking noise when revved. c. Handle vibrates a lot; hand goes numb after few KMs. d. Front suspension makes loud noise when going over bumps. e. Engine making loud rubbing noises when clutch is pressed. The vehicle has run only 3600 Kms and already after 3 services it is no near fixed, the gearbox is still a huge problem, sounds like a hammer on an anvil whenever changing gears. Engine noise has increased a lot, the cylinder is knocking at the head and making clanking noises and the whole bike vibrates. Handle vibrates a lot; hand goes numb after riding few kms. The front suspension is almost ruined and makes loud noises when going over a bump. It is an agony riding this bike and it feels like the whole bike will fall apart any moment. In fact my chain cover came loose and dangled, when investigated it was found the Nut has fallen loose due to heavy vibrations. Please find below the service history of the bike and the problems faced over time. From the starting day itself the bike was having problems with its gear, its gear was very hard and the whole bike vibrates when I put it into any gear with a loud sound. The engine also vibrates a lot when revved (more vibrations than other enfields). Service center: Go green Motors service center, Gachibowli, Hyderabad. Summary of service availed:- • 7-OCT-2014 - Took the bike for first servicing, listed all the complaints of the bike including Gearbox problem and too much vibrations in the engine, received the bike in few hours but when received the problems were all the same only the oil was changed and nothing else was rectified, when complained the service center people told that the gear box issue is normal and the engine vibrations as well (Cost: Rs.966). • 3-NOV-2014 – Was riding the bike for a month when I noticed the back wheel is splattered with black oil, was ignoring it to be mud before but when checked closely found that oil was leaking and the engine oil level is less than half. Took it to service center where they refused it to be oil leak first, when persisted they accepted that the engine oil seal was cut during oil change; they fixed it but charged me as well! (Cost: Rs.514). • 13-Dec-2014 – The bike was constantly giving problems, the gearbox is very hard and making lots of noise and rear break making lots of noise and not working properly. Front suspension also making loud noise when going over any bumps. Gave for 2nd servicing before time and KMs listing all problems but as same as before nothing got fixed. Topped up engine oil. • 14-Feb-2015 – Bike still giving problems, gave to 3rd servicing while listing problems of gear box, engine vibrations and also asked to change engine oil in hope the vibrations will go down. Bike received after 2 days, but three days after servicing the rear break started giving problems. (Cost Rs.966) • 7-Mar-2015 – The rear brakes started sometimes locking the wheel or not working at all, once coming out of a signal the wheels locked and I almost died in an accident. Took the bike to the service center again to fix the rear break, charged me for new break shoe, complained about gear box again and now the engine has started making more noises including knocking noises when at high rpm, it feels like the whole vehicle will fall apart. (Cost: Rs 350) Always after receiving the bike from every service I feel the gear is still hard and makes loud noise while changing gears, the issue was never addressed/resolved. It is after great deal of harassing and mental agony that I am writing this email to you, kindly look into this matter, after spending 1.3 Lakh+ on a premium bike this type of after sales service is never expected. Kindly help me on this and fix my bike under warranty, it has been months since I pointed out these issues to service centers (observed since purchase of bike) still my bike have never worked correctly. Hope you will take this up seriously and live up to your decades of reputation as one of the finest maker of Motorcycles. Thank You. Somnath Chakraborty, Hyderabad. emailid:- [protected]@gmail.com

My name is Uma Mahesh.P and i bought RE Classic 350[silver] . I delivered my bike for 2nd free service at seetammadhara service center with complaint of sound occurring in engine after traveling 15 kms . After completion of service I've received my bike without any changes . Generally customer receive a call from service center after service but at that time i didn't receive any call . Before 1 week from now i delivered my bike at the same service center for third free service with the same complaint[sound occurring in engine after 15 kms] to the mechanic named SREENU with including supervisor name PRAVEEN and i left my bike for 4 days in the service centre . I received my bike before 1 week and at present these sound is normally occurring . Today i made a call to the same service center and response from them is too worst . I cant bare these type of behaviour . RE is the best brand but these type of service centers will definitely damage the high reputation of RE . I hope you i'll rectify this problem . I attached my billing details including details of bike and service center . And at my actual bill is rs.2700, they asked me to pay rs.3000 . Please inform me after verifying this problem .

Date: 19th March 2015 Dear Mr. Pragnesh Shah, Re: Chassis # ME3U3S5C0EK553231 Engine # U3S5C0EK553231 Bullet Electra 350 UCE ES (GJ 1SQ 8775) It was pleasure talking with you today! As discussed over the phone, that based on the orders given by you Mr. Manish Khandare - Territory Service Manager located at Ahmedabad office (Contact No.[protected] is supervising the 4th time Piston and Piston Block replacement in my 7 month old Newly Purchased Red Electra. i request you to kindly guide me why my Bullet needs the following:- 1. Piston and Piston Block Change for the 4th Time.? Kindly answer the following:- 1. Why you cannot change the ENTIRE ENGINE, in spite of the fact that I am getting the same problems repeatedly? 2. Are the engineers at Sarabai workshop UN-EXPERIENCED and UNEDUCATED, the reason they were unable to replace PISTON and PISTON BLOCK properly 3 times in a row? 3. Are you QUALIFIED and ENOUGH EXPERIENCED and MORE EXPERIENCED THAN THE ENGINEERS AT SARABI WORKSHOP ENGINEERS, the reason you want to get the PISTON AND PISTON BLOCK REPLACED it for the 4th TIME. 4. Will the bullet run for 20, 000 Kms after its WARRANTY GETS OVER with out the following problems:- a) Electric start problem b) Kick start problem c) OIL-UP IN SPARK PLUG d) Engine Noise e) Jolts and jerks problem As discussed, i will not accept the repaired bike until and unless you or any responsible chair holder from Royal Enfield does not answer my above mentioned all questions point wise. Kindly note that My RED ELECTRA no GJ-1-SQ-8775 is at Sarabai workshop (service station) since 9th march 2015 till date. I do not appreciate your reply, because i think even you are not serious about my loss of time and money, and REQUEST YOU TO KINDLY answer all my above mentioned questions. As i have clearly mentioned in my previous email that I HAVE ALREADY SPOKEN TO Mr. Manish Khandare - Territory Service Manager located at Ahmedabad office (Contact No.[protected] I also mentioned it very clearly in my previous email that even he is advising me to change the following: 1) Change piston and piston block FOR 4TH TIME Now my question is "Are the engineers at Sarabhai workshop unqualified and inexperienced?" If they are qualified and experienced technical engineers, then the logic of Mr. Manish Khandare DOES NOT work of changing the Piston and Piston Block for the 4th Time I have a question, WHY YOU WANT AN CUSTOMER WHO HAS SPENT 1.31 Lakhs to VISIT THE WORKSHOP AGAIN AND AGAIN FOR THE SAME PROBLEM? WHY ALL OF YOUR ENGINEERS KEEP ON ADVISING TO CHANGE PISTON AND BLOCK ALWAYS? IF ROYAL ENFIELD IS NOT A PERSON BUT A TEAM THEN, ALL TEAM MEMBERS MUST TRUST EACH OTHER, IF THE ENGINEERS AT SARABI WORKSHOP HAVE TRIED SOLVING THE PROBLEM BY REPLACING THE PISTON AND BLOCK 3 TIMES, THEN ITS TOTALLY ILLOGICAL TO REPLACE IT FOR THE 4TH TIME. Hence I have a polite request as a customer, who has spent 1.31 Lakhs behind purchasing this bike, kindly replace the entire engine with entire ignition system. As discussed, the following undermentioned problems are harassing me since the day I have purchased Royal Enfield from your show room. 1) Kick start trouble 2) Electric start trouble 3) Sound in engine 4) oil up in plug 5) Getting jerks & jolts while driving As discussed the above mentioned problems occurs periodically after every 500 to 1000 km. Your following engineers at the workshop of Sarabhai, Ahmedabad have tried solving the above mentioned problems. Mr. Ravi Mr. Jignesh Mr. Jigesh They have already taken the following actions to solve the problems. However the problems crops up. 1) Changed piston and piston block 3 times 2) Changed crank one time 3) Changed corroborator one time As communicated to you that I have been struggling to enjoy long ride in the purchased Royal Enfield which has costed me 1.31 Lakh. Since I have purchased Royal Enfield (7 months approximately), I am facing the above mentioned technical problems. If the desired action is not taken, then I may approach to consumer court or electronic media channels along with mass media for my help. Thank & Regards Dipesh M - +[protected] - +[protected]

Dear sir/ma'am I have purchased my royal enfield bullet classic 350 cc from DEV AUTOMOBILES, AMBIKAPUR (C.G) on 11th of February 2015 and Tilll now I have not got my temporary registration since more than a month and they r not picking up my calls.please do need full actions. Yours sincerely manish pathak Anpara, distt:sonebhadra (U.P) [protected]...

I am Amit Saini from Pinjore, Distt. Panchkula, Haryana. I have bought my royal enfield standard bullet 350 cc from Simran Automobiles- Royal Enfield dealer baddi, Himachal Pardesh on 1st August 2014. from starting there is noise (like chanchan) problem in engine of my bullet . many times i had complained to my dealer from where i purchased my bullet but their response is very poor about it. 5 months warranty is remaining of my bullet only. you are requested to pls resolve my problem. Amit Saini mobile no. [protected] mail id- akhil.sood.[protected]@gmail.com

Hi i bought a new classic 350 3months back. Now my odometer shows 8000kms, but from the 2nd service ( 6000kms) i am facing too many problems like unwanted engine noise, gear problem and chain noise. i contacted the nearby service center in coimbatore (peelamedu). they cant even identify the problem for more than 1week. later on they changed the chain, opened the engine and changed engine barring and crank adjusted. within in 2days of the service my clutch cable was broken while driving. again now self start is not working and if i press the self start button, am getting a huge breaking noise from the gear box. i contacted the service center for more than 10 times in this 3 weeks. There is no proper service, no use of feedbacks as i registered all the complains before. poor water service as they wash the bike without using foam. I am looking for a better solution. i am tired of contacting royal enfield again and again. please help me. Thanks

2 days before, I given my classic 350 silver bearing no GJ06-HE-2772 for paid service at Amba Motors, shop no 1 to 4, nr airport circle, Vafodara. The person mr. Harshit Acharya had attended my job card and i have explained about the gear shifting, tappet noise and chain noise due to loose chain but delivered my vehicle without rectifying all three problems and also tappet noise which i mentioned in job card, They are lying me that noise was corrected. No symptoms for even washing the vehicle. Then the technician mr. Kanubhai Vasava and Service floor manager Mr. Mayur Padhiyaar told me that the gear shifting problem is major problem and for this you will cost around four to five thousands which is totally unbelevable. Now my vehicle is even not in running condition . This is one of the worst service i have ever seen in my career done by Amba motors, Vadodara.. Sir my request is to please look in this matter and reply me at g.[protected]@licindia.com or on mobile [protected] Gautam Helia.