Royal Enfield Complaints & Reviews

I purchase a bike MODEL - Royal Enfield CLASSIC 350 CC, MAROON on 31/07/2014 from VOYAGE MOTORS which is authorised dealer for Royal Enfield invoice no - VOYAGE 568/2014-15 . From the first day engine colour has dotts which is looking very bad, but voyage motors inform me, this is buffing issue . They will solved after rainy season . But after 1st service we facing same problem, when ask to dealer he says it will be done in 2nd service . After second service we ask for same problem, They says we forget mistakely for buffing, next time in third service all problem will be solved . At 11/02/2015 we go to service centre for third service & asking for engine colour problem, they says it is company's matter, if company approved for buffing then they will solve problem . My bike in service centre till today, no response from voyage motors . Please look matter in urgent basis . If problem not solved, we will take legal action against VOYAGE MOTORS & ROYAL ENFIELD, and going to consumer court . mohammad ibrahim siddique mumbai [protected] / 65658575 / 65658576 .

Hi Team,

My odometer of my new bike is not working from day 1, after my first service it was replaced but the problem is still persisting, i have complained this on my second service and the supervisor claims it is a faulty part and they cannot do much on this case as they have many bikes with this problem and cannot be fixed. I spoke to manager and he is yet to come back to me, as he claims this part is out of stock. Service station and showroom people are least bothered to know or fix the problem. In 3 months this part is replaced twice on a new bike and the problem is still persisting. I would like to know if there is something i can do to teach the service station guys a lesson to get the pride of my bike back. I will go to any extent to get this problem fixed. I would also like to file a case for harassing the customer and playing with emotions.

Service Center:- HSR Services(Bangalore-KR Road)
Bike Model:- Thunder bird 350
Vehicle Number:- KA 05- JG- 9942
Name:- GIRISH KUMAR D
Phone:- [protected]
Email:[protected]@dell.com

Myself PRAWIN SHARMA from Kanpur (UP).I have thinderbird350 from Sareen motors .I have given my bike for first service yesterday and got it back same day evening.i have gave than details of problems which was i was facing during ride.but still they do nothing with tham even make the conditions worst...they only change the oil and oil filter which was chargeable ...after service bike not taking proper pick-up and producing too much abnormal sound...I told than about this .They ignore me ant said it will eliminate with the time...after that they never take my call...I think this was worst after sell service which i ever faced...please take seriously and take some action

TB500, battery is dead & now service station ( north delhi motorcyles ) delhi, says that it is direcly insured with product ( exide) & nor dealer, this is sheer harrasment as this was not told at the time of purchansing the bile, now you keep on searching for exide service station by your own & get your battery fixed. what a service ?

TO WHOMSOEVER IT MAY CONCERN
I own Bullet electra 350CC, bought it 4 years back from Brawn Automobiles Gurgaon, Haryana. Till 500 kms everything was smooth and nice. But during second service I faced some issue with my rear drum brakes. They used to make some squeaky sound and it used to progress the more I used to drive it. I had it checked at service centre and they said my brake shoe needs to be changed so I got it changed. The issue got sorted for few days and again the problem started.
Kindly check my service details if possible.
Every effing service of my bike I had either my break shoe changed, the hub, spring or somehow related to the break changed.
I showed to 10 royal enfield Authorized centre in Delhi, NCR, Noida, Gurgaon, Dehradun and Rishikesh (To only the so called bullet ustads) *every mechanic remember my bikes very well because we are friends because I visit them so often
And all of them have changed my break shoes and hub once (Kindly confirm it with them) Anyways few of them say that I may be riding it with my foot on the pedal or pressing it half, well what I have to say is that I’ve been riding the old bullet before this and have classic 350, a unicorn and karizma before this. Never faced such types of problem. But to keep myself at peace, I literally stopped using the rear brakes at all (used it only for emergencies)
Instead of that the rear wheel has got jammed multiple times while riding. I was lucky enough to survive it. and now I ride it 20KMPH because Im scared to death.
Please, please, Please, please, Please, please, Please, please, Please, please, Please, please, Please, please, Please, please, , please, , please, Please, please, Please, please, , please, Please, please, Please, please, Please, please, Please, please,
Suggest me what should I do. I’m highly frustrated with this now and not in a state to get everything changed once again as I’ve spent a lot on it. I get 15000k salary and I spent 4000 on its installment and 6000 on its maintenance every month.
WHY?????? Because I still love it.. Im a true royal enfield fan.
Where can I go? Who shall I meet?? I have called the manager, to service inchangre, the state incharge, the helpline but no help at all.
I do have all the duplicate* bills of the services which states my brake shoe/hub changed.
*because Aman Automobile/Brawn Automobile in Gurgaon sells RE products at MRP and say that if we want the original bill we have to pay another 12.5% (for what reason I don’t understand?)
Help me Solve it and request you to get it fixed because I’m really very very very tired, broken and dissatisfied with whatever is happening in my bike. I wish I had bought another one but can’t now, coz me not so well off to buy an another one.
Also one more thing to bring into your kind notice, Not a warning but letting you know that if not… after all this if this issue doesn’t get fixed… I swear on god….. I’ll burn my bike down, will record it, will call media (I work for them) post in all the social media site and tag RE, RE groups, biker magazines and all the media.
*I’m actually holding on to my tears
HELP ME

Shiraz Ali
+91-[protected]
[protected]@gmail.com

I have booked a black classic 350 from Teknik Motorcycles sarjapur signial on a Aug 10 2014.my friend who has booked same vehicle after me got the vehicle and for me till now they have not given, 7th feb i have payed money and they are telling next week till day. They are not serving on first come first serve basis and because of that i am paying 8000 more and on top of it they are not delivering on time they also took extra money and when i asked then they are telling its for teflon coating. I am having the proof to show that my friend got early same bike with same colour who booked after me what i got to know they purpously pushed the delivery time to get the new pricing (after jan) and now they are unable to give on time this is not y case but every people who has booked here

I got Royal Enfield Thunder bird 350cc on Jan-10/2014. I gave my bike for paid service on 26th December-2015 and after that there is a lot of the problem with the bike. First, they said there is a problem in fuel gauge, and I paid for new one. After 2 days, speed meter didn't work and there are other problems with the bike. I gave my bike again on 12/01/2015 and today is 16/02/2015; I am still waiting for my bike to receive. Every time I called them, they are saying a spare parts problem. It's been more than a month I didn't use my bike. Very Confusion part is why this bike has these many damaged parts/problems within a year of purchase. Now can you please tell me what are you suggesting me/other customers. 1. Royal Enfield delivers more quality bikes whose parts didn't work properly for more than a year. 2. It provides an awesome service for bikes by keeping them in the service centre more than a month. Please clear my confusion. Or you want me to register a complaint in consumer court.

sir i have done the booking of classic 350 black colour but havent get yet ..i have contacted the seller in jammu reliance motors but nobody is responding well plz look to it ..booking name .sudarshan singh sambyal . booking date .21 july 2014..

My royal enfield classic 350 silver chain sprocket is broken and it also causes problem in gear shifting and its horn switch is also not working i purchased this bike with my savings and lots of expectations but all in vain very disappointed with this bike and i will never buy this bike again and never tell any body to buy this bike it is very expensive and doesnt give any satisfaction these all things is happening in less than one year i want u to refund my money or i will file a case against you .

I bought Thunderbird 350cc Marine colour from Kayjee Engineers, Hyderabad, on 24th August 2014. During the first service at Kayjee Engineers itself the problem of Faulty Instrument cluster (as wrong fuel guage, showing various reading as half full, blinking empty, full in a few minutes when there was 5 liters petrol filled and also showing wrong distance, slow time, and some times time blinking on its own etc.) was raised along with other issues. At the service center, fuel tank was emptied and refilled and I was assured the problem was adressed as there were some particles in the tank. As the issue was still not addressed the second service was given to RE Brand Service Center, Hyderabad, raising the issue of faulty instrument cluster.. It was checked and the Supervisor Mr. Venkat and the Mechanic Mr. Pavan who serviced the bike agreed that the Instrument cluster was faulty and would be replacing the same in 3 weeks under warranty. They assured that the faulty instrumentclusters of new Thunderbird have been changed with new designe ones. They took photoes of the instrumentcluster, chasis and promised to call. They are yet to replace the same. Kindly do the need full and please reply. Regards, SreeDurga Pavani

I am Arpita Ghosal, live in 172, netaji subhash road, uttar para, hooghly.W.B.-712258. I bought a royal enfiled 350 classic from alampure apllo coches showroom on 16'th may '2013 @ Rs.1, 36000/- aprox. in jun 2014 my bikes chesis were broken automatically. I complain to showroom but they reply me that they are helpless. and now double stand, single stand, horn, light, engine is break down. please let me know what can i do for this. I am totally forded to purches this bike. please help me to recover the problem... thanking you Arpita ghosal [protected]

Sir, I have booked a classic 350cc at senthilmurugan auto agencies Erode.At the time of booking, the person in charge for the show room Mr Shyam told that he will deliver the vehicle within two months, three months gone they are telling that they will give only four months waiting period.only after four months, we will call you.whats remedy?

Sir i have booked royal enfield clasic 350cc in black colour in Dec 2014 and when i asked about the bike to the dealer he said that if you want the bike than give me 15, 000 more than the price of the bike and when i asked why then he said that if you want bike on the spot then you have to give me. And when i gone to meet him then the new bikes are in his showroom but he didnt gived me sir please solve my problem And secondly i have talked to the chandigarh showroom they are giving me bike in 10 days but why he is not giving. Sir please solve my problem as soon as possible sir i am giving you my no also sir please contact me my no is [protected] Sir i am from Bikaner (Rajasthan ) INDIA

I have submitted my bike on 22nd december for repair . It met with accident on 21st december . The survey office done the survey of the bike on 24th for insurance claim. I have submitted the bike on 22 december they updated it will done by pong al . They didn't inform me any thing so i waited till 15th jan still i didn't get any call i call them they updated they have got the part they complete within 7 days still not completed . I made a complaint to customer [protected]@royal en field .com they reply back some body will be getting touch with from chennai. I wrote the mail to legend motors as well no reply
Still the vehicle is not delivered . I went ot legend motors chrompet found that the vehicle is not completed they again updated it will done by 27th january still not completed. I fed up with the resolutions .Legend motors have taken thing for granted. Nobody give a call to update what going on even writing a mail manager even no reply . This is not the customer service excepted from royal enfield. Worst service provided

I have Black Classic 350 Bike purchased on Feb-2014 and my bike silencer mask and wheel rim was rusted and become dull in 3 months. I have given to the Chennai Anna Nagar Southern Motors service center. They told in a week time we will replace the parts. but after six months they are doing anything for this Issue. More Over my bike battery gone it has been taken back by service center guys they told we will replace it in 3 days, but now 3...

Dear Sir / Madam, I bought a royal enfield bike from soniya motors thane which is an authorised dealer of royal enfield. I made the full payment for the bike but when i received the registration papers of the bike i was shocked as the bike was hypothicated to HDFC bank wherein i never took a loan from them. on taking up this matter with the manager of the showroom he replied that it was not a big problem and he said you should be relieved at least you have a RC book with you. its a year that i bought this bike and i am totally not happy with the experience that i got from dealer. still the issue is not resolved. Regards, Abhishek

I booked a Bullet forest green 500 from Go Green Motors, Gachiboli, Hyderabad. The delivery has been delayed by a month and has yet not been done. I just want to know when can i get my bike. My complaint is not regarding late delivery thats fine, it's about giving me incorrect dates. Everytime i have to go to their place and they tell me that there is a delay.

I M FROM SRI GANGANAGAR(RAJASTHAN) i booked a classic350 black on 10th december2014 & i paid 1lakh in advance & dealer told me to deliver the bike on 15th jan 2015 i have to gift this bike to my younger brother in his marriage...my booking id number is BKNG[protected] & NOW THEY TOLD ME THAT MY BIKE WILL BE DELIVER AFTER 10 DAYS THIS IS 5TH TIME I M GOING TO SHOWROOM TO KNOW ABOUT MY BOOKING STATUS BUT ALWAYS THEY GIVING ME FALSE COMMITMENT PLEASE DO SOMETHING ABOUT IT... WAITING FOR POSITIVE REPLY FROM UARS END UARS TRULY ASHISH KUKKAR SRI GANGANAGAR

Hi, I write this mail with very irate and frustrated feeling, an experience i had with the executives of the new showroom in Bangalore "Accelerate Motors" in RR nagar. I am a RE customer since 2011, i own a TBTS 350CC and my brother owns a Standard Electra, and i also gifted a cousin a classic 350 in May 2013 . Recently made a decision to buy the new model TBTS as well. So i went to the above mentioned showroom in RR nagar, Bangalore in Oct'14 to inquire about the new TBTS model and booked the vehicle, i was told the waiting period was upto 3 months, i was promised that they would get the bike within 15th Jan'15. So on 12th Jan'15 after waiting for so long and not getting any response or calls from the showroom, I visited them to check on the status and after a lot of confusion and bad customer service someone bothered to attend me and then tell me that the bike prices have gone high, while i was upset with the same that no one mentioned that to me while booking or had the courtesy to call me when the prices were increased to keep me in loop, understanding that there was no use talking to those ill informed sales executives at the showroom, i decided to make the full payment, that's when the executive told me that i would get the vehicle by Feb'15, this took me by surprise i was told i would get the vehicle within 3 months and this is more than that, then i spoke with the Manager Pradeep ( he was the one who took my booking) and told him that i wanted to take the delivery of the vehicle before 25th Jan'15 which is my brothers birthday and this was a gift to him, then Mr.Pradeep told me that he would ensure the vehicles would be delivered within 23rd Jan'15 and took the full payment cheque from me. He asked me to come post 20th Jan to submit documents and it would take 1 day to finish RTO formalities and then i can take the bike on 23rd jan, i agreed and on 19th Jan'15 i went to the showroom and submitted all the documents. I called Mr. Pradeep on Friday, 23rd Jan'15 to check the status of the vehicle and when i can come to take the delivery, he did not know who i was and told me he was not aware of any delivery today and would check and call back in 10 mins. I waited for 2 hrs then lost patience and called him back and was surprised by the response i got from Mr Pradeep, he backed out on the commitment and told he had nothing to do with it and the factory had not given the vehicles to him hence i need to wait. post arguing with him that i was committed a delivery date by you and not by someone in factory he clearly backed out reasoning he cannot do anything ( by far the worst manager i have come across, please train him on customer service) after sensing that he is a complete useless guy, i asked for a superior that i can talk to, he denied the same and claimed he owns "Accelerate Motors" and shunned me away saying he will give the bike next week. At this point I was very irate and asked him for a compensation, he first denied any support from his end post arguing he told he will check and will get back in 1 day, ( this conversation was on Friday) and today is Sunday haven't heard from him till now. I am writing this mail directly, knowing no executive of yours can help from that showroom, i would want to talk to some superior officials on the compensation. i would continue to spread the message about Accelerate Motors on all Social Media Platforms until i get a proper response from you. Name - Avinash Raj Number - [protected] Booking Date - 13th Nov'14 Full Payment Date - 12th Jan'15 Documents Submitted - 19th Jan'15 Booking ID - BRCT[protected]

THE BATTERY OF MY 3 MONTH OLD THUNDERBIRD 350 BIKE HAS GOT DISCHARGE THE REASON NOT DISCLOSED TO ME. THOUGH I HAVE NEVER STARTED THE BIKE IN MORNING BY SELF START, STILL THE BATTERY GOT DISCHARGED FULLY. NOW MY BIKE IS THERE IN SERVICE STATION (AUSTIN DISTRIBUTERS KOLKATA ) FOR PAST 7 DAYS AND THEY ARE UNABLE TO CO ORDINATE WITH THE BATTERY COMPANY (AMARON BATTERY) AND REPLACE THE BATTERY. VERY DISAPPOINTED WITH THE UNPROFESSIONAL AND CARELESS ATTITUTE OF THE STAFF MEMBERS IN YOUR SERVICE CENTRE. LOOK INTO THE MATTER AND RESOLVE THE ISSUE AT THE EARLIEST.