Royal Enfield Complaints & Reviews

I got Royal Enfield Thunder bird 350cc on Jan-10/2014. I gave my bike for paid service on 26th December-2015 and after that there is a lot of the problem with the bike. First, they said there is a problem in fuel gauge, and I paid for new one. After 2 days, speed meter didn't work and there are other problems with the bike. I gave my bike again on 12/01/2015 and today is 16/02/2015; I am still waiting for my bike to receive. Every time I called them, they are saying a spare parts problem. It's been more than a month I didn't use my bike. Very Confusion part is why this bike has these many damaged parts/problems within a year of purchase. Now can you please tell me what are you suggesting me/other customers. 1. Royal Enfield delivers more quality bikes whose parts didn't work properly for more than a year. 2. It provides an awesome service for bikes by keeping them in the service centre more than a month. Please clear my confusion. Or you want me to register a complaint in consumer court.

sir i have done the booking of classic 350 black colour but havent get yet ..i have contacted the seller in jammu reliance motors but nobody is responding well plz look to it ..booking name .sudarshan singh sambyal . booking date .21 july 2014..

My royal enfield classic 350 silver chain sprocket is broken and it also causes problem in gear shifting and its horn switch is also not working i purchased this bike with my savings and lots of expectations but all in vain very disappointed with this bike and i will never buy this bike again and never tell any body to buy this bike it is very expensive and doesnt give any satisfaction these all things is happening in less than one year i want u to refund my money or i will file a case against you .

I bought Thunderbird 350cc Marine colour from Kayjee Engineers, Hyderabad, on 24th August 2014. During the first service at Kayjee Engineers itself the problem of Faulty Instrument cluster (as wrong fuel guage, showing various reading as half full, blinking empty, full in a few minutes when there was 5 liters petrol filled and also showing wrong distance, slow time, and some times time blinking on its own etc.) was raised along with other issues. At the service center, fuel tank was emptied and refilled and I was assured the problem was adressed as there were some particles in the tank. As the issue was still not addressed the second service was given to RE Brand Service Center, Hyderabad, raising the issue of faulty instrument cluster.. It was checked and the Supervisor Mr. Venkat and the Mechanic Mr. Pavan who serviced the bike agreed that the Instrument cluster was faulty and would be replacing the same in 3 weeks under warranty. They assured that the faulty instrumentclusters of new Thunderbird have been changed with new designe ones. They took photoes of the instrumentcluster, chasis and promised to call. They are yet to replace the same. Kindly do the need full and please reply. Regards, SreeDurga Pavani

I am Arpita Ghosal, live in 172, netaji subhash road, uttar para, hooghly.W.B.-712258. I bought a royal enfiled 350 classic from alampure apllo coches showroom on 16'th may '2013 @ Rs.1, 36000/- aprox. in jun 2014 my bikes chesis were broken automatically. I complain to showroom but they reply me that they are helpless. and now double stand, single stand, horn, light, engine is break down. please let me know what can i do for this. I am totally forded to purches this bike. please help me to recover the problem... thanking you Arpita ghosal [protected]

Sir, I have booked a classic 350cc at senthilmurugan auto agencies Erode.At the time of booking, the person in charge for the show room Mr Shyam told that he will deliver the vehicle within two months, three months gone they are telling that they will give only four months waiting period.only after four months, we will call you.whats remedy?

Sir i have booked royal enfield clasic 350cc in black colour in Dec 2014 and when i asked about the bike to the dealer he said that if you want the bike than give me 15, 000 more than the price of the bike and when i asked why then he said that if you want bike on the spot then you have to give me. And when i gone to meet him then the new bikes are in his showroom but he didnt gived me sir please solve my problem And secondly i have talked to the chandigarh showroom they are giving me bike in 10 days but why he is not giving. Sir please solve my problem as soon as possible sir i am giving you my no also sir please contact me my no is [protected] Sir i am from Bikaner (Rajasthan ) INDIA

I have submitted my bike on 22nd december for repair . It met with accident on 21st december . The survey office done the survey of the bike on 24th for insurance claim. I have submitted the bike on 22 december they updated it will done by pong al . They didn't inform me any thing so i waited till 15th jan still i didn't get any call i call them they updated they have got the part they complete within 7 days still not completed . I made a complaint to customer [protected]@royal en field .com they reply back some body will be getting touch with from chennai. I wrote the mail to legend motors as well no reply
Still the vehicle is not delivered . I went ot legend motors chrompet found that the vehicle is not completed they again updated it will done by 27th january still not completed. I fed up with the resolutions .Legend motors have taken thing for granted. Nobody give a call to update what going on even writing a mail manager even no reply . This is not the customer service excepted from royal enfield. Worst service provided

I have Black Classic 350 Bike purchased on Feb-2014 and my bike silencer mask and wheel rim was rusted and become dull in 3 months. I have given to the Chennai Anna Nagar Southern Motors service center. They told in a week time we will replace the parts. but after six months they are doing anything for this Issue. More Over my bike battery gone it has been taken back by service center guys they told we will replace it in 3 days, but now 3...

Dear Sir / Madam, I bought a royal enfield bike from soniya motors thane which is an authorised dealer of royal enfield. I made the full payment for the bike but when i received the registration papers of the bike i was shocked as the bike was hypothicated to HDFC bank wherein i never took a loan from them. on taking up this matter with the manager of the showroom he replied that it was not a big problem and he said you should be relieved at least you have a RC book with you. its a year that i bought this bike and i am totally not happy with the experience that i got from dealer. still the issue is not resolved. Regards, Abhishek

I booked a Bullet forest green 500 from Go Green Motors, Gachiboli, Hyderabad. The delivery has been delayed by a month and has yet not been done. I just want to know when can i get my bike. My complaint is not regarding late delivery thats fine, it's about giving me incorrect dates. Everytime i have to go to their place and they tell me that there is a delay.

I M FROM SRI GANGANAGAR(RAJASTHAN) i booked a classic350 black on 10th december2014 & i paid 1lakh in advance & dealer told me to deliver the bike on 15th jan 2015 i have to gift this bike to my younger brother in his marriage...my booking id number is BKNG[protected] & NOW THEY TOLD ME THAT MY BIKE WILL BE DELIVER AFTER 10 DAYS THIS IS 5TH TIME I M GOING TO SHOWROOM TO KNOW ABOUT MY BOOKING STATUS BUT ALWAYS THEY GIVING ME FALSE COMMITMENT PLEASE DO SOMETHING ABOUT IT... WAITING FOR POSITIVE REPLY FROM UARS END UARS TRULY ASHISH KUKKAR SRI GANGANAGAR

Hi, I write this mail with very irate and frustrated feeling, an experience i had with the executives of the new showroom in Bangalore "Accelerate Motors" in RR nagar. I am a RE customer since 2011, i own a TBTS 350CC and my brother owns a Standard Electra, and i also gifted a cousin a classic 350 in May 2013 . Recently made a decision to buy the new model TBTS as well. So i went to the above mentioned showroom in RR nagar, Bangalore in Oct'14 to inquire about the new TBTS model and booked the vehicle, i was told the waiting period was upto 3 months, i was promised that they would get the bike within 15th Jan'15. So on 12th Jan'15 after waiting for so long and not getting any response or calls from the showroom, I visited them to check on the status and after a lot of confusion and bad customer service someone bothered to attend me and then tell me that the bike prices have gone high, while i was upset with the same that no one mentioned that to me while booking or had the courtesy to call me when the prices were increased to keep me in loop, understanding that there was no use talking to those ill informed sales executives at the showroom, i decided to make the full payment, that's when the executive told me that i would get the vehicle by Feb'15, this took me by surprise i was told i would get the vehicle within 3 months and this is more than that, then i spoke with the Manager Pradeep ( he was the one who took my booking) and told him that i wanted to take the delivery of the vehicle before 25th Jan'15 which is my brothers birthday and this was a gift to him, then Mr.Pradeep told me that he would ensure the vehicles would be delivered within 23rd Jan'15 and took the full payment cheque from me. He asked me to come post 20th Jan to submit documents and it would take 1 day to finish RTO formalities and then i can take the bike on 23rd jan, i agreed and on 19th Jan'15 i went to the showroom and submitted all the documents. I called Mr. Pradeep on Friday, 23rd Jan'15 to check the status of the vehicle and when i can come to take the delivery, he did not know who i was and told me he was not aware of any delivery today and would check and call back in 10 mins. I waited for 2 hrs then lost patience and called him back and was surprised by the response i got from Mr Pradeep, he backed out on the commitment and told he had nothing to do with it and the factory had not given the vehicles to him hence i need to wait. post arguing with him that i was committed a delivery date by you and not by someone in factory he clearly backed out reasoning he cannot do anything ( by far the worst manager i have come across, please train him on customer service) after sensing that he is a complete useless guy, i asked for a superior that i can talk to, he denied the same and claimed he owns "Accelerate Motors" and shunned me away saying he will give the bike next week. At this point I was very irate and asked him for a compensation, he first denied any support from his end post arguing he told he will check and will get back in 1 day, ( this conversation was on Friday) and today is Sunday haven't heard from him till now. I am writing this mail directly, knowing no executive of yours can help from that showroom, i would want to talk to some superior officials on the compensation. i would continue to spread the message about Accelerate Motors on all Social Media Platforms until i get a proper response from you. Name - Avinash Raj Number - [protected] Booking Date - 13th Nov'14 Full Payment Date - 12th Jan'15 Documents Submitted - 19th Jan'15 Booking ID - BRCT[protected]

THE BATTERY OF MY 3 MONTH OLD THUNDERBIRD 350 BIKE HAS GOT DISCHARGE THE REASON NOT DISCLOSED TO ME. THOUGH I HAVE NEVER STARTED THE BIKE IN MORNING BY SELF START, STILL THE BATTERY GOT DISCHARGED FULLY. NOW MY BIKE IS THERE IN SERVICE STATION (AUSTIN DISTRIBUTERS KOLKATA ) FOR PAST 7 DAYS AND THEY ARE UNABLE TO CO ORDINATE WITH THE BATTERY COMPANY (AMARON BATTERY) AND REPLACE THE BATTERY. VERY DISAPPOINTED WITH THE UNPROFESSIONAL AND CARELESS ATTITUTE OF THE STAFF MEMBERS IN YOUR SERVICE CENTRE. LOOK INTO THE MATTER AND RESOLVE THE ISSUE AT THE EARLIEST.

Sir, I have booked royal enfield clasic 500 chrome on 29/11/14 through your dealed MARIKAR (MOTORS)LTD statue, trivandrum, kerala. And our purchase order is 5188 with 5000/- as advance They informed that the bullet will be delivered within 1 month.They promissed to deliver within 1 month. But bike is not delivered yet We are waiting for the delivery since 1 month even after contacting them we would like to know the reason for the irresponsiveness from the dealer

I have given my Royal enfield classic 350 for service and repair under insurance claim on 1st of Dec 2014 with Platinum Auto Pune( Royal enfield authorized service centre) . The insurance company have accepted the proposal also. Now the issue is the from the day I am not aware what they are doing with my bike, till now no update from Platinum Auto as to when they will complete the service. while giving for service the date of delivery was 8th of December. Everyday i call them to know about the update, but what I hear is irresponsible excuses. Now after 2 months the Insurance company(HDFC) has come back saying that if it gets delayed more for submitting the claim they wont be in a position to reimburse. And the manger of Platinum Auto doesn't find my query as an apt one for him to reply. What ever I ask him he has only one sentence in store for me " I don't Know" . Inspite of my claim getting approved now it seems that because of the irresponsible behaviour of Platinum Auto i may loose my claim. I have given my Bike for service with platinum Auto thinking that they would also show the professionalism of Royal Enfield. Alas i Am at lose in believing them. Regards Guruprasad Mahale [protected] [protected]@yahoo.co.in

Sir. We booked 2standard and 1 classic on 23rd augest 2014 At that time price of standard 350 is just arond 113000 And finally we pay 100000 rs on januvary 14 2015 . They said that price is increased so we had pay 120000rs Is correct ?... Onprice on website .and price of have big difference And one more thing is that they said to wait 1 month for delivery And we had to pay aditional 5000rs for (crash guarg& ladies handle.) is correct sir

unnoony motors klollam kerala.my classic 350 lagoon no.kl23j, 5254.taken to service centre twice.kept there for ten days.excessive engine noise after running for more than 25 km.they say that ahydraulic valve has to come from company.fault not restored. kindly do the needful.

Hi Sir/Ma'am I bought a Thunderbird 500 Lightning on 04/09/2014 with my hard earned money Rs. 194231 /-, My Vehicle Registration no. is KA 05 JG 6283. I am not satisfied with the vehicle provided to me, it is full of defects, starting from the 2nd week of the purchase, i started visting service center with one or the other issue. You can check for the same, where the data is maintained/logged for each job card. Major Defects - 1st defect - Front Fork was making sound. 2nd defect - Defective Rear Brake Disk. 3rd defect - Handle was making sound. 4th defect - The Bike head light chrome was removed. From 04/09/2014 i have visited service center for about 25 times for one or the other issue. For 1st defect - i visited service center for 5 times, still issue not fixed. For 2nd defect - i visited service center for 10 times, still issue not fixed, rather they rubbed of the disk calliper. For 3rd defect - i visited service center for 3 times. For 4th defect - i visited service center for 5 times. though they replaced the part. Now i have lost my patience by daily going to the service center with the issues, i was not able to enjoy the ride at all, i havent got done with my 3rd service yet meter reading is 5500 kms, fed up with the service and the quality.Nor i have tested my engine performance due to these issue, might the engine is also defective as the other parts. Please take action on the same, either replace my vehicle or provide back my hard earned money.

I Had bought the Classic 350 black vehicle on November 2nd 2013 and i am having problems since 5months like petrol leekage and oil leekage, also the chamber of the vehicle got the crack all of sudden while riding and the oil the spill out from that bike was stopped. Although the problem persists the service station was informed about it they took no care on that. i am very unhappy on the after sales support and service of Royal enfield and I am hoping for the better solution or help for my problem.