Royal Enfield Complaints & Reviews

Hi Sir/Ma'am I bought a Thunderbird 500 Lightning on 04/09/2014 with my hard earned money Rs. 194231 /-, My Vehicle Registration no. is KA 05 JG 6283. I am not satisfied with the vehicle provided to me, it is full of defects, starting from the 2nd week of the purchase i started visting service center with one or the other issue. You can check for the same, where you maintain the data for each job card againt my Vehicle Registration no. Major Defects - 1st defect - Front Fork was making sound. 2nd defect - Defective Rear Brake Disk. 3rd defect - Handle was making sound. 4th defect - The Bike head light chrome was removed. From 04/09/2014 i have visited service center for about 25 times for one or the other issue. For 1st defect - i visited service center for 5 times, still issue not fixed. For 2nd defect - i visited service center for 10 times, still issue not fixed, rather they rubbed of the disk calliper. For 3rd defect - i visited service center for 3 times. For 4th defect - i visited service center for 5 times. though they replaced the part. Now i have lost my patience by daily going to the service center with the issues, i was not able to enjoy the ride at all, i havent got done with my 3rd service yet meter reading is 5500 kms, fed up with the service and the quality. Nor i have tested my engine performance due to these issue, might the engine is also defective as the other parts. Please take action on the same, either replace my vehicle or provide back my hard earned money.

We are valuable client of your Rayal Enfield agency & member of Royal Enfield Club. We had given our built for servicing time to time in individual basis. We are helpless for our built servicing/ repair to Chodhary AGecny bhopal workshop. During the servicing we have found some discrepancy... · Workshop mechanics was advice oil purchase from us not to be dealer & offer less price from dealer rate. · Mechanics have not been seen the our vehicle at the time repairing. It seems to some cheating from Client/changing of part. · We have checked the our built to other mechanics, he told us dealer has given less oil/duplicate part/old part. · Our Vehicle are only 3 or 4 year old but some parts changed without our information · Battery changed without charging & check. We have photography & video proof of said complaint. So pls again call the all built & repair work of all built with reasonable skill and care using parts of satisfactory quality. Kindly look into the matter as far as possible. If, however, the matter not satisfactory resolved by two month, I will consider taking further action to resolve the complaint either through the consumer forum with proof. Regards Royal Enfield Club CC:

We have booked CLASSIC- 350 BLACK FROM YOUR AUTHORISED DEALER KAVERI MOTORS-G-22, satyamev complex, opp. Gujarat High Court, S.G.Road, Ahmedabad. Gujarat on dated 10 Sep. 2014. We also paid booking amount Rs. 5000/- wide receipt no-1939 dt. 10/9/2014. As per discussed at booking time, delivery made within 3 months from booking date. But till today your authorised dealer not deliver CLASSIC- 350 BLACK.

I had booked one of the models of Royal Enfield more than 5 years back but I have not received any correspondence from Royal Enfield regarding the availability of the vehicle. If you keep track of your prospective customers, then probably my name will be found on the list of prospects who booked your vehicle. I read on[protected] Economics Times, your MD talking about customer service and it is so laughable that you have a very dissatisfied customer who was not informed about the availability of the vehicle even after 5 years have passed. Is this the customer service Mr. Sidhartha Lal is talking about? I contact the customer service at Royal Enfield and they are telling me that I will have to pay the current applicable price. Why is that neither Royal Enfield nor their dealership tried to get in touch with me. Who is at fault for this lack of communication on companies behalf?

Hi Team, Please assist me with the issue stated below, if required i can send you all the documents(invoice, receipts)

I got the RE Classic 350 bike delivered before the price
hike on 6th Jan 2015, still the (DHONE AUTOMOBILE PUNE NAGAR ROAD )show
room people are asking for additional payment of 8300 INR.

I had booked my RE Classic 350 bike on 1st June
2014 and made a booking payment of 5000 and quoted price was 1, 34, 516 INR (DHONE
AUTOMOBILE PUNE NAGAR ROAD ).On 30Th of December 2014 I had enquired
about the status of bike and they said your bike has arrived please make the
payment and take the bike.

On 1st of Jan I went to the showroom (DHONE
AUTOMOBILE PUNE NAGAR ROAD).and did the documentation task for RTO and they
said that price is same and we have your bike in the Warehouse. On 5th
of Jan I made the remaining payment of 1, 29, 500.

And they said we can’t deliver your bike today please come
and collect it on 6th of Jan. When I went to showroom for the bike delivery they
asked for additional amount of 3 thousand. Reason stated by them was that there
is change in price and they don’t know the exact amount, and were not even sure
if this the price hike is confirmed. They said if there is no hike they will refund
the amount on 10th Jan as they will have a confirmation on hike
price. So I made the payment for 3
thousand and got cash receipt for that


Today when I called the show room for the refund amount,
they asked for additional payment of 5300 and said price has been increased
from 1st of Jan however they did not have a confirmation on the
amount. My RE Classic 350 has a tag and
bar code with details of make and manufactured of November 2014, which means
that the bike was manufactured and showroom dealers kept the bike in warehouse
and now demanding for additional payment.

Showroom dealers (DHONE AUTOMOBILE PUNE NAGAR ROAD) have been hardened and trained to be totally
stoic to customer rant and keep apologizing profusely and keep giving random
commitment to ward off the customer for the time being . just a pattern!!
that's the issue.

Showroom:
Dhone Automobiles
GOYAL NIWAS, Shop No. 1/2/3, Opp. Agakhan Palace, Pune - Nagar Highway Pune 411006
Sales Mobile: [protected] / [protected]

I have order a Bullet Electra from the BRAND STORE - COCHIN on 3rd july 2014 (Order number: 5480) and the waiting period was 5 months. They told the product will be delivered before 5 months but this is the 7th month and they haven't delivered the product now when i enquired about it they told they will deliver next months (8 months waiting period) They are trying to cheat me.

I would like to highlight the poor service given by the service centre where the servicing of the bike is done in a completely unorganized manner !! To start with, my bike's 4th free service was due on 14th but after confirming the same to the representative I was told to come on 15th as they said that there were lots of services lined up so they wud not be able to attend the same ...I was assured that if I gave my bike on 15th than I wud get it back on 16th, as previously I had experience during the last 3 services than I would be promised the delivery on the same day but that wud never happen and I literally had to fight with them to get the thing done which indirectly means that I leave all my work and just stand at your office to get the work done which actually is your job and which we have paid a huge sum of money but all of it seems useless when we have to go through all this . On 15th October when I left my bike at around 9:30 a.m. on your service center I was assured that the work wud be done by 16th and there will be no delay in the same . On 16th when I called up to cross chk abt the same, to my surprise they are saying that it will take 2 days more . Even after a lot of argument they were adamant on their stand that before 2 days the work will not be possible . On 17th Oct your office was closed but the service centre was very much open & working . Despite this my bike was not taken into service . On 18th when I did not receive any call I thought of going to the service centre becoz its my bike so I have to be more concerned about it as the feedback that I was receiving from u guys made me aware that there's nothing like Customer Service for you guys ! On 18th evening at around 5 when I went to pick the bike, I was sooo shocked to see the condition it was in that I was in complete disbelief . My bike was taken into service on 18th afternoon 1.00 p.m. that too after repeated arguments & fights . The work promised as per the job card given was not upto the mark and for which I am attaching the pics taken by me for your reference . The people who work in the service centre & customer care centre have totally pathetic & nonsense attitude towards the customers treating them like people who have no work in this world except to keep on calling them & begging them to get the work done . I also want to tell there is so many parts are rusted i dont know what kind of quality material u all are using? it really bad for your name your product use such lower quality material. if i compare with other company i am paying more & getting lower quality of material & service. i tell somany time in your service center about some manufacturing defect in vehicle. but now one bother for that complete no one have answer for my question. i am sending your some of image which i have taken on 18th oct 2014. i was very excited when i have taken this bike but after sales & quality of material you have use that really poor. as work mansion job card u really think take 4days time to do this work. even after 4days they have not done all work which i have mansion. Paying a premium amount for a premium product without a premium service is turning out to be a nightmare for me and I will ensure that if this complain is not looked after I will not leave even a single social media forum to advertise abt the service given by you guys and than the negative feedback is going to show its effect on your sales ...Not hopeful about it but still awaited for a reply from your end !! but i have not get any answer from company side

I PURCHASED ROYAL ENFIELD CLASSIC 350 JUST 6 MONTHS AGO. BUT NOW AM NOT SATISFIED WITH YOUR DEALER, RIDERS MOTORS, VALIYACHUDUKADU, ALAPPUZHA, KERALA. MY BIKE'S CHAIN SPROCKET HAS BREAKED COMPLETELY WITHIN JUST 8000 KM. I APROACHED THE DEALER FOR WARRANTY CLAIM. BUT I HAD VERY BAD APROACH FROM YOUR DEALER I.E: RIDERS MOTOS, ALAPPUZHA. SO REQUESTING YOU TO TAKE REMEDIAL ACTION WITH IMMEDIATE EFFECT. I HUMBLY REQUESTING YOU TO REPLAY ME BY MAIL. ([protected]@gmail.com). regards, MULLAKKAYA ARIFA MANZIL SOUTH ARYAD, AVULUKKUNNU PO ALAPPUZHA

Dear, Sir/Madam, I am purchasing new thunder bird 350 in Dec-2014 from CRUISER MOTORS PVT. LTD. (In dwarka Sec-5) (A ROYAL ENFIELD'S AUTHORIZED SERVICE CENTRE) Contact Nos.: +91 [protected], [protected] & [protected] E-mail: service.[protected]@gmail.com After ruining this bike has very noise polution in front disc plate.. Company has been not take any action... Below mention the my details :- Name : Puneet Gupta Mobile No : [protected] Vehicle No : DL9SBC0570 Thanks & Regards Puneet Gupta

Speedometer cable broke in warranty period. Pass button is not working i want it replaced in warranty. The fork is not aligned properly, the service center people are asking me to change the handle. On getting the bike checked outside they say changing the handle will not solve the problem.

RE Team, I purchased my first royal enfield 350standard from Kay's motor Delhi gujrawala town... I must say now the bulls u manufacture, they have very poor quality body fittings & spare parts... Its only 2months I bought my bike & driven only 1100km but I am facing problems like- 1- annoying noise from chain before I completed my first 150kms...informed service station before 1st service..not rectified yet 2-one of my friend noticed that the fuel tank is not adjusted correctly...leaned towards right hand side...not rectified yet 3-rear tyre was not at its correct alignment.. (thank god) rectified 4-patrol leakage from the left hand side of fuel tank... (as usual) not rectified... 5-rust on the rims...I mean I live in Delhi not in any humid place how could it get rusted so fast 6-u have very bad natured dealers don't know even the meaning of after sale service...with the first problem occurred that fat guy don't even bothered to move his Mc'Donald fat to check what's wrong with the bike i its just a small part of problems i have faced for more details...just own a bullet urself after facing these problems within first 2months a thought came in my mind----do u guys really deliver new bikes or just do some thikkk-thakk on used bullets & deliver those to your customers.. I bought this coz of faith I HAD on RE but frankly speaking hero Honda splendour is way tooo far better than this piece of crap... don't only have this much power in engine otherwise splendour is much more reliable than bullets...how can I even thought to go to a hill station ride on this new bullet when its not even good enough to use in city really disappointing RE...

This is Phanindra kumar vaka, booking order no; BKNG[protected], Booked at Sri venkateswara bike zone, pallikarnai. Model booked; thunderbird 350 ES Marine, Booking date; 6th Sep, 2014. The bike was promised to be delivered within 2 to 3 months. Every week i am calling they are telling me different stories. Extremely nsatisfied with the commincation of the dealer and they are saying blue model production is stopped.

sir i owned a bullect electra twin spark motorcycle on 27th august 2014. on my third free service, after attaining 6000 kms on 27/12/2014 i had given my vehicle to javeens service centre kottayam, kerala. On overroll check up it is found that three spokes in rear wheel rim was broken. the service agent claimed me an amount of Rs 75/ for parts and Rs 500/- for wheel truing ?. But i had gone through the booklet and it is understood that during free service period the customer should pay only the actual cost of spares. Please go through this matter and action may kindly be made in this regard. Invoice no. sinv[protected] invoice date 27/12/2014 registration no U3S5COEH532349 CHASIS NO. ME3U3S5COEH532349 ENGINE NO U3S5COEH532349 NAME BULLECT ELECTRA 350USE ES M BLACK

I hav a complaint about ss motors kerala kannur center .i m booking a bulleti classic 350 around 7 month complet.then showroom person told me there is no production get the kannur center ...i am a NRI person only one mnth vacation...pls give quickly bullet pls notice my complain my booking date 2.june 2014 ...please arrange for me

Dear Sir I am really ashamed to say that I am the owner of a Thunderbird 500 CC bike. I had earlier a 350 CC and was happy to use it for one year. The craze to own a powerful 500CC made me sell it and I got this new bike. Now the story begins to unfold about the mistake in buying this new bike. The day when I took this bike the power of the engine and the thrust it showed made me very proud. This lasted only for a few days. One completing 157 KMs the entire Clutch phasing got damaged and had to have a big fight with the service centre to get same replaced. After long discussions between the factory and the service centre the bike was given to me with the note that the entire clutch phasing was changed. During the discussion with the service centre Manager I had to inform him that in the event the problem was not rectified, I would simple take the bike and burn it in front of the press & media. I informed him that I would even write about the bike I had purchased. After paying an amount of Rs186000/-, if the vehicle is not performing, why should one go and waste his money in buying a Thunderbird 500CC. Two weeks back I did the first service and everything was smooth. Since the last two days the bike (500cc) is not performing like what it did in the first few days. Again it is going down in the thrust and have the feeling that the Clutch phasing is again going to break down. I do not have time to spend in taking the bike to the service centre every now and then. Royal Enfield Thunderbird 500cc a power engine should not make the owner take it to the service centre for quite some time other than the regular services. I would appreciate that if you take this matter very seriously and send your chief mechanic to come home and take delivery of the vehicle, get the problem sorted out and return it back to me without any delay. The holidays are fast approaching and will be visiting many places and without the vehicle it will put me in great difficulties. Please send your person and get the problem rectified immediately. You may please call me in my mobile number and suggest what is to be done. Regards Monu Mathew Chennai. Mble - [protected]

i have purchased n ew bullet 350 standard in dec 2013 in one year i drove only 7 k k.m. Now i am witnessing its colour is getting losing from many places, how it can be possible that i have kept my bike always in shed inspite of That it is losing colour, kindly help me. had purchased it from garcha automobile from Rupnagar punja

Mysel[censored]panth unnikrishnan has booked an royel enfield 350 black on janvary 2014 by paying a booked advance 5000/- from PRINCE MOTORS PALAKKAD.10th october 2014 had paid an amount of rupee 70000/-, and i came to know that their dealear ship had been cancelled. and in november last week they send me a post dated cheque OF RUPEE 70000/-.they are not giving any clear cut reply about the delivery time. the post dated cheque will get active only after 22 janavery 2015. urgently i need the bike.ready to pay the balance amount. it is not fare to punish a customer.

I Have an accident last month in which chassis of my bullet 350 standard got cracked nland mechanics at royal enfield Workshop said that there is need of chassis replacement . Till Now there's no reply from the dealer regarding the delivery Of bike after chassis replacement. Not a bit satisfied with the service at Falcon Automobiles. Yamunanagar

Hi, I bought the bike Royal En-field Thunderbird 350cc twin spark, on my first servicing, they haven't changed the oil but charged for it due to that because of that the engine was getting hot, I logged the complaint to the company they told to take the bike to the nearest center, fine I took it. Next servicing, I was suffering form some problem I took to the service center the took my bike for 10 days fine, after few days I noticed some of the parts not working not working, Sevice Centre Reply : Sir, keep your bike for some days we will look after that.Again they kept the bike for 3-4 days. Then I noticed after few weeks, my bike oil is leaking (the exact place where they did the repairing part) again you go the service center and the same process follows. I had an experience that Whenever I give my bike for servicing they tell you replace it, ok fine the customer did, but they mess with the nearby parts so that the next time you come for the service they tell you please replace it, I have poof of this if the court want it, they are simply harassing that every time the bike comes from servicing you need to carry it again and again to service center.I need you to take action on this and do the needful . Thanks In advance Frustrated and Harassed Customer

This is to inform you that I Mr. MEHUL M MANEK am the holder of Bike No MH03BR 9007 Type Of Vehicle C.350 CC BLACK I have bought Bike from ( authorised dealer for ROYAL ENFIELD ) SONIYA MOTORS PVT.LTD. Show room : C/1-B, Kantilal Maganlal Estate, L . B. S. Marg, Bhandup (w) Mumbai 400 078. I HAVE NOT YET RECEIVED MY RC BOOK UP TILL TODAY Many a time I have called Autorised dealer MR. PROMOD Who is having all my details. but no response at all. your service is very poor. please see to my need and send me my RC book early as possible. THANKING YOU MEHUL M MANEK