Royal Enfield Complaints & Reviews

Hello From last 15 days my bike is been at the service center and i am not getting a proper feed bal from dhone service center market yard my engine is noking from the day i purchased but finally after my last free service got over then also my bike noking is not stoped for that reason they ave kept my bike at service center from last 15 days and still i have not got and satisfaction result please help me out . Thank you Chirag.H.Gadhiya [protected]

DEAR SIR, During the month of 1`st janavy 2014 i had booked a enfield black 350 cc. by paying rupee 5000/- from prince moters palakkad. and on 30.10.2014 i have paid an amount of rupee 70000/-. even after waiting a long period they are not showing any response to my mail and calls. kindely do the needful and please take necessary actions. thank you.

Respected sir, i am a local man of mumbai city, i have purchesed a classic 350 from bandra showroom i have a big problem in engine my bike's engine is noising and vibe rating i tell this problem many times in the service centre mahim but they ignored me my bike is in warranty please you do the best response. If that noise make silent i have no problem with bike please help me. Thank you

Hello, I thank the company for keeping the spirit alive of such a beautiful motorcycle. I recently got hands on my much awaited Classic 500 cc, had to wait for over 2 months. I have been riding the machine for daily commuting and weekend rides. It has been 20 days and my first service was due as I drove over 500 kms during this 'Honeymoon Period". I had the first problem with the Mirrors of the motorcycle, the mirrors are convex but the image is not clear at all. I am an Engineer and I know what convex mirrors are but the image is nowhere to 'visible'. The products used in the motorcycle are of poor quality. The question is to the company- WHY SHOULD ANYONE SPEND SO MUCH MONEY FOR AN AVERAGE PIECE OF MACHINE? I took it to the service centre(Lamba Enterprises) in Subhash Nagar, West Delhi. I must express my feeling on this whole 'Servicing' scenario. Firstly, I want to know what is the meaning of a Free Service if we are paying for everything except the labour(mere amount of Rs400). I have seen the labour/mechanic working on a bike, the service is not upto the mark at all. It is a PAID SERVICE and the motorcycle should come out flawless. After a day or two, I started experiencing a problem with the throttle of my motorcycle. It is not going beyond 70km/hr. Then one fine evening it stopped getting started. The motorcycle just won't start. I called the service centre and I asked them to come to the site and help me, they denied straight away and told me to come to service centre and get it checked. The question is "HOW?" In short- There is no support from the authorised dealers or service centres of ROYAL ENFIELD. Every person at the service centre is not satisfied by the work. I sincerely request the company to take action against this particular service center and please guide me for the future. I am not at all happy spending so much on this machine and still not getting any service in return. Auth Work Shop: Lamba Enterprises Pvt Ltd 9 Industrial Area, Tilak Nagar New Delhi- 110018 I will be waiting for a reply to this . As a customer and investor I need an answer. Thanks Ankit Sharma +91-[protected] E-mail- [protected]@yahoo.co.in

My bike has just ran 2000+ km and i had my first service completed at 500 km as suggested. My bike used to stop while i was riding, horn, lights and side lights are not working.I went to service station regarding this and asked them to check into it and also perform 2nd service.(Which should be done at 3000 km). After service, bike is fine for 1 day and problem started again.When i rise accelerator, beat of bile goes down as if it is blocked by something.I dont understand why new bike which is not even 2 months old is having such problems.

on 18th nov .i went for delivery but still they didn't solve my bike problems, now more problems started in my bike can't kick start it is jammed, vibration and speed and nose problems are as it is. there was nobody to hear my problems, when i drop my bike i filled rs.560/- petrol but when i took bike yesterday it is reserved, i am fade up and took back my bike without solved problems, there is nobody to sort out it, i want my money back or replace it, it is not only my problem, many costomers i met at service stn they all are same problems, they don't got any solution for this problems, very poor service and management paavan panchal [protected]

I have purchased Bullet Classic 350 black color bike from TEKNIK MOTORCYCLES, Sarjapur road, Ibblur village, Bangalore on 9-July-2014. Since the day I bought that bike I am facing so many problems.But the dealer is not responding properly and their service is very pathetic. The service center persons are very careless and they will not fix any problem they just blame on RE like all RE bikes will have problems. Problems Faced till now in 4 months: - 1) Break down of bike because of low quality Clutch cable which was fixed in improper manner at the time of bike delivery. 2) Frequent problem with clutch and gear. And rear brake settings will always changes. 3) Break down of bike because of AMP meter failure.(later got replaced with new one) 4) Break down of bike due to failure of carburetor. After analysis the reason for that is abnormal vibration of bike. In future that abnormal vibration may cause problems on other parts of bike. Already carburetor and rear brake got impacted. This is the new major problem I am facing in my 4 months old bike, that is bike's abnormal vibration compared to other classic 350 bikes of 2014 model. Due to this, frequently I am getting problems with Carburetor and engine. And dealer has accepted the abnormal vibration problem with bike and they said they need time to fix it. Because of this problem I am not able to take my bike for long rides. I don't know when it will break down on the way. So it is clear that I got bike which has manufactured defects.

My name is umandeep singh mavi and I comes from Punjab. I want to tell about the customer service. I booked classic 350cc black on 30 September 2014 at MANMOHAN AUTO STORES S.C.F. NO.6, SECTOR 27-C, CHANDIGARH, MOBILE:[protected],[protected],[protected],[protected],[protected]. My booking number is 4603 and booking on my father name Pal singh. they told me to give bike in 20 days and I waited. when I call on 21 day they give me another 10 day. after 10 day I call back they give me same answer that bike is not available but they have bike in showroom. after 48 days passed till 17 November 2014 they said bike is not available. I have not got my bike. sir please do something and call the dealer. my mobile number is [protected] address : V.P.O MUNDHO SANGTIAN, TEHSIL KHARAR, DISTT. MOHALI (S.A.S NAGAR), PIN CODE: 140103

I got my Royal Enfield Classic 350cc in the June month from Sri Venkateshwara Bike Zone Velachery - Chennai. Immediately after one week, I noticed battery problem. Since then I went to showroom for about 12 to 15 times for battery problem in 5 months. Whenever I use to go to showroom they use to charge the battery and give and again battery would be dead after 2 days. On 10th Nov 2014 morning when i was going to office on bike suddenly bike got stopped due to battery problem and did not start only. I called showroom and they made me stand in hot sun for 4 hours and then they came and took bike. The problem was again with battery only. Showroom people said they will give bike after 3 days, then I called they said 2 more days and now after 8 days still I am not getting my bike, they are saying 2 more days. Out of 5 months of brand new bike I purchased, 2 months the bike is in Showroom only for battery problem. The dealers are not sloving the problem and neglecting me by saying you will get bike tomorrow and tomorrow. I am facing a lot of problem. Now I am feeling why did I purchased this Enfield bike. I am totally frustrated.

My name is Deepu Das, i am from mumbai. I got my RE Classic 350cc black this May 2014.By end of July my right and left swich got internally damaged because of which my bikes horn is also not working. I lodged a complaint by Aug first week for replacement of both switches but even till date i did not get any responce.Is this how Royal Enfied takes care of their customers.I expected much from RE and i hope after this mail u will help me out because it is really fustrating to ride a hornless bike that to for more than 3 months.I lodged complaint at Soniya Moters autorized dealers for royal enfield which is at Bhandup west.My RE chassis number is ME3U3S5C1ED049571 and my RE Engine number is U3S5COED452785. Hope you will give me a positive feedback.My mobile no is [protected]. Regards Deepu.

Sir, I have booked an RE Electra 350(Red) on 11.10.2014.and the sales representatives of the show room are told me if you paid Rs.50000/- (Rupees fifty thousand ) then the bike will be delivered within a 7 to15 days and if you paid Rs.5000/-(five thousand) then the bike will be delivered within 3 months. After that, I have paid Rs.50000/- (Fifty thousand) for booking amount of the bike, but till date the Trupti Auto dealer is not giving me the bike and as and when i am calling them they telling me the bike will come tomorrow then we will deliver to you. Sir, Kindly confirm me (1) what is your booking amount of the bike?, (2) why they collect Rs.50000/- from me? (3) what is duration to deliver the bike after booking? and (4) when I will get the bike? Thanking you Sir, - Lalmohan Mohapatra, Bhubaneswar(Odisha)

i don't recover my bike yet.i droped it on 3rd nov2014 they phoned me 0n 8nov when i went here imy bike problems not solved i phoned to mr.manish khandelwal but he didn't pick call.i sms him on 8th nov, 9th nov and 10th nov. but didn't get any response my bike at sarabhai motors service stn, they didn't give delivery yet.i am waiting for my bike.its 8 days past.this is my second request to them that replace the bike or refund me,

dear sir, I've given my classic silver 350cc bike AP07BU6796 for it's Chasis has been broken down with no reason ! at Guntur, AP, Jubilant Royal Enfield Show Room ! Now they say that the spare part is not yet arrived and so they are not giving me the bike since 25 days ! I urgently need my bike pl move the issue quickly ! I'm very much dissatisfied at your service !

I have purchased royal enfield classic 350 CC in the month of May'14, i did not have any problem for just a month post which i started facing various problem and the major problem is back pain, the number of time visited service centre at Virugambakkam Chennai for complaints is more than my service visit. I started complaining that i have been facing back pain after a month and just see what date is today we are in November 2014 it is almost 6 months over now post the purchase, till now none of the employee at service centre either mechanic have told me that the shock absorber is at fault, i have been visiting the service centre every week complaining the same issue but nothing has moved. Today after a great frustration i visited one of the bullet mechanic in mount road who is specialist in bullet confirmed me that rear shock absorbers are at fault and there is an oil leakage as well. Again today around 4 pm i visited Virugambakkam service centre, they have confirmed that the shock absorbers have gone and since they are shifting their service centre from Virugambakkam to Alapakkam they are unbale to replace it ( Have driven only 4600 KMs and still under warranty) and they have not taken any bullet for service nor attending complaint for the last 2 days not very sure how far it is true, have a doubt in order to escape they have routed me to Greames road service centre, called them and asked if there is any possibility of replacing it today, they told me that they have already have 4 bullet in que which are waiting for the same problem that is rear shock absorbers this shows that RE is not manufacturing proper shock absorbers and inturn they are just fooling around customers and they are playing drama in directing customers here and there so that warranty period perishes and they can collect money from customers on replacement of faulty spare parts shame on RE such a big company cant even look into customers issue and solve it then are there. I was more happy with Bajaj pulsar though it didnt have proper service centre and employees i was holding it for almost 10 years reason being it was good and minor problem occured. I wanted a solution for my complaint and i want it to be replaced at any cost since it is under warranty. Awaiting for a good response and not just the reply.

Dear Sir, I would like to register a strong complain against Sri Venkateswara Bike Zone, No.27, Velachery Main Road, Pallikaranai, Mylai Balaji Nagar Behind Kamakashi Hospital, Chennai, Tamil Nadu. I would like to highlight the un professionalism, inefficiency and false promises made by this service centre for repairing my bike. On 20 Oct 14, my bike with Regd No MH 14 BU 0073 was collected by This service centre for routine repairs and I was told that my bike will be returned to me by 23 Oct 14 at most. However, it has been 18 days and Sri Venkateswara Bike Zone has failed to keep his promises. They don't have an plan and a deadline for repairing my bike. They keep promising me everyday that the bike will be repaired by next day and till now they have not repaired my bike completely. I have visited their service centre for more than five times for collection of my bike as per their deadline, but each time their has been some pending work in my bike. On 07 Nov 14, they told me that the battery bike is not operational and needs replacement. This defect they could have told me earlier so that I would have started process for battery replacement as the same is under warranty. And now they have given me some other battery with diffrent code on it which I cannot replace under warranty. I have purchased my bike in 2010, and till now have never faced such difficulty in any city, be it visakhapatnam, cochin or Pune. These people have such inefficiency that they required 13 days just to trace a normal electrical defect in the bike. I would request you to please intervene and help me get the bike after due repairs on time.I would also request you to press upon this service centre to return my original battery, which I can replace under warranty. It is requested that Royal Enfield group may please take note of this incident and investigate if they feel the requirement so as to avoid such incident in future and prevent the Untarnished image the Company which is being ruined by these un professional and inefficient people of Sri Venkateswara Bike Zone. Regards Avinash patnaik Ph No - Nine[protected]

I own thunderbird 350, i bought it on april 2014 and i have serviced for free just once..at that time they did not care about the chain which lead to problem. now i have to replace it. this is really worse happening for renowned compny.finally RE service worst...

Dear customer service guys, I bought a desert storm from New Delhi, Soni Automobiles, on 27th September 2014. Total Km that this machine has covered over 40 days is 530Km & in this period I have faced following issues. 1. Black smoke is coming out of its exhaust pipe regularly. 2. Kick is extremely tight & is almost impossible to start bike using kick I have repeatedly complained about this at Soni Automobiles. The most recent instance is of 7th November, today, when I went for first free service. Service Engineer gave me following reasons for BLACK smoke 1. Desert Storm or for that matter any 500 cc Enfield gives more than normal BLACK SMOKE and I should not be worried about this While he gave above reason he also changed a part that he named “TEMPERATURE SENSOR” Even after changing that part & I am attaching a photograph of the part for your reference, BLACK SMOKE issue is still existing. Now that I am fed up I called Chennai number only to find out that I should get in touch with MR. JASMEET SINGH, SR Manager services, [protected]. I am trying his number but there is no response. Can someone please let me know what are my options????? Regards Sachin Manan [protected]

Hello Sir, My name is ansar from kerala iam having a service feedback about my dealer located in kerala. DEALER NAME S.S MOTORS LOCATION KANNUR From the first service itself iam reporting a compalint regarding my front disc brake on the dealer now its reached to 4th service still taht complaint exixts on my lovely bullet. If am asking the comlaint on this they are telling there is no cmplaint on your bike. like blah blah so i humply requist you to take a valid decistion to clear that complaint on my Classic 350 black.

I own a Royal Enfield Classic 350 Bike. Yesterday morning When i start my vehicle i found that accelerator is not working. It may be the issue with accelerator cable. So i called Royal Enfield customer service in the morning and ask for a technician. They told they will send a technician around 7pm. But no one came till 7.30pm. So again i called and asked about the status. They told they are going to send that time. But Yesterday nobody came to repair my bike. Today morning I called them again and they told they will send him before 12 in the noon. But Till now I didn't receive any response.

dear sir/mam...i purchased a bullet electra 350 on 27 oct.2014 from south delhi motor cycles new delhi...n it was just after 8 days that the bike suddenly stoped working. there was no kick start working, no self start working, n even the indicators also stoped working . the connection with the battery was lost...plz..help me with it