Royal Enfield Complaints & Reviews

VEHCILE DELIVERED WITHOUT REGISTERING AND USAGE OF APPROPRIATE LANGUAGE ON QUESTIONING THE MATTER AND KNOWING WHY AN EXECUTIVE CANT PICK A CALL IF A CUSTOMER CALLS HIM FOR A PERIOD OF ONE HOUR AND THAT TOO WAS ASKED BY HIM TO WAIT TO CALIM THE SCANNED COPY NEED A PROPER EXPLANATION AND ACTION ON THE MATTER.

HI, I AM SRAVAN IN JUNE I HAVE BUYED A NEW BIKE ROYAL ENFIELD ELECTRA, . AFTER 1 MONTH SUDDENLY I FOUND A TIC TIC SOUND FROM ENGINE, AT THE TIME OF MY SECOND SERVICE, I INFORMED TO SERVICE PERSON HE TOLD THIS PROBLEM WILL BE REDUCED AFTER 3 RD SERVICEING, BUT AFTER MY THIRD SERVICING THE SOUND IS NOT CLEARED. I HAVE SPENT 1, 28, 000 RS, WHY THIS TYPE STUPID BIKE, WILL COME ON INDIAN ROADS, THE INDIAN GOVERNMENT AS TO TAKE NECESSARY ACTION ON ROYAL ENFIED FOR CHEATING COMMON INDIAN PEOPLE BY PRODUCING WASTE BIKES,

DEAR SIR, I M RAJENDRA MORE MOB NO-[protected]. I WAS PURCHASE ROYAL ENFIELD CLASSIC 350 ON 13TH JUNE 2014 FROM DHONE AUTOMOBILES, KASARWADI. I M FACING PROBLEM ABOUT BIKE.. BIKE IS NOT WORKING PROPER MEANS I WAS GOING MANY TIMES IN YOUR SERVICE CENTER BUT THEY HAVE NOT SERVICE PROPER. RIGHT NOW MY BIKES EXCELLETER NOT WORKING SO THATS WHY MY BIKE IS NOT WORKING. PLZ DO SOMETHING ABOUT THIS. PLZ..

Sir, I have purchased Classic 500cc Desert storm from SS motors calicut on February 2014.Now i am facing many problems like engine oil leak, FLS is functionless. I did first service from SS motors calicut itself and they not even rectified these faults till now. They are telling that FLS is out of stock so cant be replaced. During the first service they have changed the gasket to prevent oil leak but they they failed even after changing the gasket with new one. On 18th of this month i will be going for my 2nd service, if the problems i facing now continues i will go for compensation and go for taking action against this on customer court.Please do take effective and immediate action on this. Yours sincerely Sithudas V.S

Hi, I have bought a royal enfield classic 350 in Kolkata from Kolkata Bike Zone, the bike was delivered on 8th of October 2014. I have rode the bike from the dealer's office to my home and garaged it. The next day, I took the bike out for a ride in my locality, and all of a sudden the bike had just stopped. The self wont work neither the kick start, even the bike Neutral sign would not just light up. I had no other option than to walk the bike till my home which was nearly 1 km away. I called up the service center the next day (10th oct morning), The executive there was prompt and a mechanic was sent to my home. He fixed the issue, the issue being the fuse in the headlight area was not properly adjusted when the bike was assembled as told by him. He asked me to take a ride to check and it worked fine, hence the matter was closed. Thinking the same I had taken the bike out again tonight (10th oct), sadly and shockingly the bike again stopped in the middle of the road and would not just start up again. I have no idea now where the issue is, but I certainly do feel, either the bike was not assembled properly or the mechinaries of the bike are faulty, which ever the case may be, why would I being a consumer who had made a full cash payment get a faulty bike in return. And why would I accept a bike which is being repaired twice which is just 2 day old and hardly ran for 25 kms. The company must replace with a good one which is assembled and tested properly I had bought the bike as we already had an old royal enfield bullet and we know how good the bike is. But the current scenario speaks something else. I have seen many people facing the same or some other issues with new bike of relaunched RE's, truely the company's standards and quality is way beyond average for the hefty price tag. I request the authorities to take prompt action regarding this matter. Thanks and Regards, Sayantan

I purchased Royal En field Mcy on 12th June 2013. just completing ONE year of guarantee period its, TCI Unit stops working and I have to replace it with a new one, its few teeth of spoket (Chain) et damaged, One of its backview mirror fell down automatically while running mcy. In all I can say that the material Given by the company in comparison to the value they have charged is sub grade .

Hi, my name is Satvinder Singh, I live in PuneI had book royal enfield classic 350 bike on 23 feb 2014 with Rs 5, 000/- as my booking amount, booking id :-BKNG[protected], i was informed that within 6 months i would be getting my delivery for bike, Almost 8 months have passed they haven't informed me about the delay cause, When i visited the showrooom the employee was busy in his work, and was not reading to listen my complaint, he said me in a very rude manner that, when we have stock for bike we will let u know, but no guarantee on this . he said, Please help me out

Hello Team, I have purchased a Royal Enfield 350CC from Jayanagar Bangalore on 30th Jan 2014. On June 14th I took my bike to NarayanPura authorized RE service station as my bike engine was making heavy metallic crashing sound. That service station engineers made my engine condition even worse and then I escalated this to TSM Mr. Ashok and also reported over email to RE customer care on June19th. After one month they replaced Piston in engine and gave me the bike. Now after almost two months the issue again reoccurred on September first week and is more terrible this time. There are lot of more problems in my RE bike apart from this as well. Please assist me on this as I have informed RE from starting that this is a defective bike what they have provided me. I want a replacement of this defective bike provided to me by RE India . I would appreciate your help on this. My email address is [protected]@gmail.com

Dear Royal Enfield Company(India) Dear sir, I am Ganesh Raghunath Ghare, I have booked my Royal Enfield Model- (Standard Heavy Crank 350 Black) Booked Name Mr. Raghunath Ghare, Booking date. 05.07.2014 & Receipt No. 10502 from Voyage Motors- Shop No. 1, Sambhav Darshan opposite Poisar Masjid, S.V. Road kandivali (West), Mumbai-400067. I would like to inform you that, on 12.09.2014 we received a call from Voyage Motor regarding my bike has ready for delivered. they has told us to contact them about next process. We had gone there on 14.09.2014 to tell about our religious problem and hence we will pay the money on 26.09.2014 and they concerned with their manager & said OK to pay money on 26..09.2014 only. We had gone there on 25.09.2014 with all documents and full payment as agreed by them, but they deny to give our bike & said yet our bike is not ready. From 25.09.2014 to till the date we are going there daily for the status of our bike, but manager said yet our bike is not in stock, but as a promised by them i want my bike on 03.10.2014 (Dussehra Festival) anyhow. We trust a lot on Royal Enfield and not on any dealer like Voyage. We are expecting your prompt support from your end. I once again requesting you to delivered our bike on 03.10.2014. Regards, A big fan of Royal Enfield Ganesh Raghunath Ghare .

Dear Sir/Madam, I have given my bike service to SRI VENKATESWARA BIKE ZONE No:27, Mylai Balaji Nagar, Velachery Main Road, Pallikaranai, Chennai-600100. My thunder bird-350 is a 10months old bike it ran around 14000kms while giving it for service.I told to service center guys that i have problem with chain sound, horn not working, indicator not working, button start(self start).They said everything will be fine after service, next...

I have bought thunderbird 350cc new model in january 2013, from first month till today September 2014, bike is giving me problems continously. Almost every month my bike needs repairing. Almost except engine all problems have been arised like electric problems, tyre bearings etc. I confidently claim that my display unit is defective. It is giving me problems from first month till date. Atleast three times petrol gauge has been changed in warranty period. Now my speedometer has got poff claiming sensors out of work. I m really fed up of my bike. Please take my complaint in note so I can tell the issue more specific.

I have Booked my Bullet Electra on June by paying 5000 Cash has a advance waiting period was 3 months. I have got a call last month you can process the Loan will get the bike but till I am doing follow up on daily basis there is no proper response from Show room end Even the staf[censored]se to speak rude and without checking the information they are saying your loan email didn't received . But I have taken a duplicate copy from bank people my loan approval. We are investing Huge amount in our passion but this disgusting Its a CLASSIC MOTORS at AMBATTUR Chennai My Booking ID : BKNG[protected]. Please needful at earliest.

I have Booked my Bullet Electra on June by paying 5000 Cash has a advance waiting period was 3 months. I have got a call last month you can process the Loan will get the bike but till I am doing followup on daily basis there is no proper response from Show room end Even the staf[censored]se to speak rude and without checking the information they are saying your loan email did'nt received . But I have taken a duplicate copy from bank people my loan approval. We are investing Huge amount in our passion but this disgusting Its a CLASSIC MOTORS at AMBATTUR Chennai

Dear Madam / Sir, I hereby lodge a complaint regarding the rude behavior and the service deficiency experienced during my third servicing. My Royal Enfield Classic 350, Vehicle No:KL 11 AU 1458, VIN#ME3U3S5C0EB409714 was placed with SS Motors Kannur for 3rd Servicing on 23.09.2014. . To my surprise it is noted that the usual procedural servicing and washing was not carried out to my motor cycle and the delivery made only after one day without doing anything. Washing was not carried out in all the three service and there by i spent around Rs 700/-to get it washed from outside source.The reason for not washing in the 1st & 2nd service was the pump unserviceable.On questioning for not washing in the third service, the managers reply was "we will do only this much and if you want to complain do it wherever you want and we are least bothered about it". Further i bring to your notice that being a person working in General Motors, i know how much attention we are giving to the customer satisfaction and their concerns & care. Therefore i invite your kind attention to redress my grievances on a deserving level. The snaps of my vehicle enclosed for your perusal taken immediately after servicing. Thanking you Sajith Mob:[protected]

I am klinton from thrisur.. I bought a new RE classic 500 desert storm .a few months back. After first free service company ask me to pay rs 990. Then my Bike has been not smooth .. Tic tic sounds not starting .. Running as roaring. I show the company they say don't know the complaint .. What i do..

I bought an Enfield classic 350 in the month of June 2014. On the very first day, after doing around 30-40Kms, i noticed very loud rattling sound from the engine. I immediately took this to the notice of the authorized service guys where in they told me that the noise is common and goes away in the 3rd servicing or so. But even after the second service the sound continues to come which is making my ride experience awful. Spending 140K on...

Dear sir, I have purchased my royal enfield on 21 th dec 2013 from bandra royal enfield showroom.I have been doing my regular service on time from mahim royal enfiled service center.I have told them about the noise from very begaining but till date the noise problem was not resolved.Now the noise is becoming louder and louder day by day.Pl advise.and let me know who should i contact so that my problem is resolved Thanks Rajesh

I proudly owned a Royal Enfield Bullet Classic 350 from ss motors Kannur on 31/7/2014.I went to your service centre [ss motors kannur ]on 3/9/2014 and i was informed that for our convenience, service should be booked in advance. As was informed, I was alloted a date of their convenience two week later on 17/9/2014.I went with my vehicle on 17/9/2014 at 9.00am to the above said centre.But I was told that for my first service to be done[without any additional complaints] vehicle would be returned only after a day, that is on the evening of 18/9/2014.The security staff present there was treating me and other customers as if we were beggars.I have owned many bikes and cars before, but from nowhere did i recieve such a bitter experience.If they need 2 days for my first free service probably they are going to demand 6 days for my third service.I understand that yours is a firm with good reputation.It wouldnt suit your image to run a ridiculous service station like this.Please create enough facilities for a better customer care so that such experience faced by me and most probably other customers will not ruin your reputation.And all these bitter incidents were for a free service offered by your company which cost me approximately Rs, 950.I have brought this into your notice expecting that necessary actions whatsoever may be taken so as to provide a better customer care.

I buy the Royal Enfield classic 350cc bike on 6 th june 2013.I complaint that self start was not working properly and some noise was coming during the self start in 2nd, 3rd and 4th service.The worker said that the battery was the problem and sound was quite common in Royal Enfield bike.Now the sound had been gradually increased when i self start the bike and during the kick start i observed some noise.So today (15 th september, 2014) i went to sevice center to give the complaint.They said that the sound is due to ball bearing failure and it cost RS/-4800 then I surprised by listening their words.The Royal Enfield workers saying that's my fault to check before warranty.When i given the complaint they have not taken my words seriously and not even rectified the problem.Before giving the bike for servicing i think Royal Enfield service centre(sannath nagar) is best for customer service but now as my opinion the quality of servicing is poor so far.
So i want to complaint to file this complaint this complaint to consumer court to make justice for my concern.


With Sincerly,
M.A.K.KIRAN ALLAM,
ASSISTNAT MANAGER,
HYUNDAI MOTOR INDIA ENG
PNONE NO:[protected]
VEHICLE NO:AP28 DU6888

I had booked a RE Std on 29 Apr 14 and the tentative delivery was 29 Aug 14 (Four months waiting period). I have booked through CSD and paid the full amount of Rs. 90390/- at Aman motors, Gurgaon. Till date there has not been any fruitful response even after completion of 4 months. Everytime the response is tomorrow, this week and so on. Each time Im told that the bikes through CSD have not arrived till date. I do not understand the difference between CSD customers and regular customers. Are CSD bikes manufactured separately? Please look into the matter and take appropriate action.