Royal Enfield Complaints & Reviews

Last time i gave my v3hicle to unoony motors kollam for servoce, my self start was working. When they gave ot back it was not and they said it happened due to wear and tear. Now i found that there was a nut inside my engine crank case which was undescribed by the company officials even after 8 services. Due to the poor quality in service, I had given the vehicle to a local mechanic who described the presence of the bolt. This has affected my crank alignment and theres a lot of vibration in my foot rest. This happened as a result of carelessness at the time of manufacture and this has to be looked upon by the company. The company is liable to give me an adequate compensation or a change of vehicle since the engine must have been affected by the presence of the bolt. Failure to clear my issue and providing me with adequate compensation or a new vehicle will force me to file up a case against royal enfield at the consumer court.

I ordered one Royal Enfield Motorcycle (Classic 350) on 17.12.2013 at your authorised dealer M/S Leelason Auto Dhansar, Dhanbad, Jharkhand by paying booking amount Rs.5000. But neither I received any information about the status of my order nor I got my booking amount refunded. Many a times I tried to contact the manager of the showroom but all the contacts of the showroom is unavailable. Recently I booked one Thunderbird Motorcycle at Sri Nivas Automobiles, Nile Complex, H.B Road, Kanta Toli, Ranchi(Pin - 834001), Jharkhand paying Rs.5000 on 19.6.2014. My booking order number is 560. This is my kind request to transfer my first booking amount (from the account of Leelason Auto Dhansar) to the account of Sri Nivas Automobiles in order to reduce Rs.5000 from the price of the bike that I've recently booked & advice them to deliver the vehicle as soon as possible. I have been a regular & reputed customer of your company. And this is for the first time that I found that a dealer like M/S Leelason Auto is defaming the name of your company by cheating & misguiding their customers. Hence, this is my kind request to you to resolve my grievance as soon as possible because I am impatiently waiting for my bike since 6 long months. Eagerly waiting for your response. Thanking You, Rabin Kumar Dey. North Loco Tank, Ajanta Para. Hirapur, Dhanbad. Jharkhand. 826001. Mobile Number - [protected]. [protected]. E-mail - [protected]@gmail.com sagar.[protected]@gmail.com

Dear Sir, Last Month I Purchased Classic 350 (Toady exact One Month). also 1st free Servicing done four days Back. at the Time servicing I said The, Bike producing so much white smoke and supervisor said check n let u know. but same problem observed. i am irritating while driving public people says your bike produced so much white smoke. And Again I Go to service center tell him the problem. but Showroom people not taken on urgent basis. its so irritating while driving. when i purchase this bike i think Its Royal --- company is Royal but Showroom people are[protected]- and please do best bike Service...

I took classic 350cc at velavan motors in chennai, Grems road on 14th may'14. From day 1 itself oil leakage in bottom of the engine, I complained him he told after 1st service it will rectified automatically, even after 1st service problems are continued then again and again I given 5 times service to solve the problem, but still oil leakage is not rectified, total KM 1300. What I will do... Even I changed service centre to Sri venkateswara bike zone in pallikaranai in chennai. There is no response but every time they are making bills. This is the current scenario of royal Enfield and service centre. Kindly do the needful.

To service manager
Mumbai.

Bike details
DS -500 Desert,
ME3U5S5F1DL006305- Chassis no.
MH 02 DF 2498.

Month of purchase - November 2013.


All - 3 services done at workshop till date[protected]. At Workshop -
Ishna Wheels (Royal Enfield Authorised Workshop)
gulshan Anand compound, opp.shastri nagar.,
New link road, goregaon (w)Mumbai -400062.

Dear sir/ madam,
Good day.


I have 2 - compliant against Ishna Wheels(workshop),
1.). Ishna wheels have exchange my bike part, as I given bike for repair - petrol leakage, break sound problem, acceleration problem, horn problem. On date 28 th of May 2014, I received my bike next day on 29 th of May 2014, .. Latter on I got to know that they have exchange front wheel shocker / part around meter, whole that part was exchange, because that shocker part having dent problem and their is paint spray on that part which was not on my bike when I given for repair.
They agree that they have done paint work without my approval, but they not exchanging that parts. But as from where am seeing they have exchange that part.

2.). They have done spray on petrol tank in 3 side, it was loking odd I complain them whorkshop people said it will ok latter on within week of wash but that is also same,

So please do enquiry on this matter, of please advise to whom I contact for complain.

Thanks
Sajesh kumar sudhanshu

Royal enfield lover..

My name is mohit.i own a bike of royal enfield classic 350cc black color on 26 may 2014 thought CSD from amanautomobiles, gurgaon.dealer do not providing me the invoice (original bill ) of my bike due to which i am unable to apply for RC of my bike and if i apply for RC after 30 day of purchasing the bike i have to pay penalty(extra money) because of late registration and this fine will be increase day by day.also after 30 days i can not...

Hi i bought a 2009 royal enfield classic efi 500cc last summer, The bike is in top condition and i was happy with the purchase, however after ONE month of riding the srag clutch broke, which at first i did'nt think was a bad thing due to the fact the bike was secondhand. (although it only had 15, 000 on the clock) Since the first sprag replacement i have had to replace the sprag 3 times in the last 4 months!!!?? (WTF)I can't believe this and am so so so unhappy with this bike. This model has NO kick start which i think is a stupid design fault and gives you no option when a problem like this occurs!
I have bought a new battery and made sure i have done everything in my power to ease the starters job.
I live in Alicante Spain and last month i took the bike down to Almeria about 250 miles south through some of the best enfield riding roads in the world. Buy the time i got there the exhaust had split along the welds and the starter was having problems again:(
I have no idea what to do about this bike at the moment and feel let down with Enfield.
These bikes look and sound wonderful but the slogan "built like a gun" Should be changed to "built like a spud gun" me thinks?
Regards from a very disappointed rider!

dear sir
i have purchased a royal enfield continentel gt on 3/06/2014 in silchar assam after five days it started to omit white smoke and bike was having missing problem .soi took the bike to guwahati service station and they told that bike block and piston are gone because of this only there is problem and they spoke some head eng he assured me that within 7 day he will give me the bike but still no answare is coming from there side regarding this
pls advise what should i do

regards
sanjay jain

On 29th May I taken my vehicle and expressed the problems as mentioned below at royal eEnfield showroom kakinada 1. Chain probLem 2. Break problem 3. Handles problem In the eveing I received my bye.at the tone of receiving they told break shoe& handle has to be replace apart from that vehicle is ok Again I give the vehicle on 7th June I regmustered the complaints 1. Break, handle & chain They replaced both handle and break shoes and delivered the vehicle The very next day same problem arrived for both handle, break & chain along wwith this front jokers is sounding. I don't know whether they are repairing or not Kindly gi've a solution I can't bare 1000 /- per week

Hi RE Customer service team, I live in Rajahmundry city ( Andhra Pradesh). I booked a classic 350cc black on 18th January, 2014 with Sri Ram Automobiles Rajahmundry by paying Rs5000/-. The dealer gave me a waiting period of 4 months and verbally assured me that between 2 to 3months if I pay one lakh in advance so that they will be delivering the bike. But even after 5 months and even I paid rupees 1lakh in advance on may 15th 2014 of waiting period they are not even telling me by which time I shall be able to get my bike. Store manager was always on leave or he is out on some work the staff in the store pick the phone and tell me they are not able to give any details and simply told me manager only knows everything . They told me they have received load delivery and black 350 was not there in the load, I request RE customer support team to look into the booking and delivery practice of the dealer. They shall deliver the bike as soon as possible. Atkuri. Syam Sundar [protected], [protected]@gmail.com.

Hi there my name is faheem khan and i am from jabalpur (Mp) india.I bought royal enfield desert storm 500cc from royal thumpers 1560, napier town, dr. Barat road, near avtar restaurent, jabalpur thier contact no. Is[protected] m-[protected].I bought desert storm 500cc last week and today he bike's cylencer was heating like it was about to melt.Secondly the accelerator wire was not even installed properly when the handle turn to the right its accelerate badly.Custoer service is totally crap.The owner don't even see the face of the customer that much of attitude he has.I took my bike to the service center and told about the problem my bike was performing and wasn't taking it serious at all he started to lough and make joke about it.My 1 week old brand new bike is been standing in workshop from last 3 days and the mecanic is still saying he has to see what he can do to fix it.

If some is paying a such a dear price for the bike we should atleast deserve to have the checked peroperly before its delivered to the customer.My suggestion is after visiting a showroom and his dealership should be cancelled and should be given it to some one else who is already on this field.

i am ritanjay bora a grieved customer of royal enfield desert storm. I Am Facing a Problem Of White Smoke.my bike has done only 6000 km .When i contacted to the service person they told me ring or may be block is damaged. There is no point to spend big buck on this junk. It would have been better to buy three of honda activa instead of this 200 kg of junk so that your whole family can ride.Over And Above There Is Another Problem 6th Time My Plug Got Fused And Not Sure What Is The Reason even service guy was also unable to shortout the problem Infact Recently I Spent Around inr 1200 With New NGK Iridium Plugs And That Too Got Fused. I advice not to buy this bike. Because bike is poor and service support is even pathetic. Service guys are doing their experiment on my desert storm and result is zero. If you want to invest 1.5 lakh rs then dump it in your backyard it will give better return then the classic 500 desert storm. Ritanjay bora [protected]@live.com [protected]@gmail.com Phone.[protected] Pithoragarh uttarakhand

07/06/2014 Hello sir, I am G.Dhayanandhan, Om cables, Melmalayanur, Gingee Taluck, Villupuram Dt. Mobile-[protected], [protected]. I was purchased Royal Enfield Thunder bird 350cc bike on and its details below Thunder bird 350cc Flicker black and Purchased From Sri Kalikambal Autos, No.5, RJ Plaza Main road, Near palar Bridge, Vellore-632006, Phone[protected] Details about bike: Chase no:ME3U3S5CIEE056375 Engine .no:U3S5TOEE464085 Code.No:1105-14 Invoice no:1106-14 Date 25/05/2014 RC.no:3345 Order no:2096 B.Date:23/08/2013 Reliance general insurance, Police no:[protected]. I was purchased on 23/05/2014, From Sri Kalikambal Autos . At the time of purchase they given only the temporary registration and insurance policy. still now they are not given any information about permanent registration. I called them many times, but not they given any details and responsibility answer. They are not given any respect to the customers. The habit Will spoil your company name. My native is more then 90 kml from vellore and I visit them three times directly. They told me I will call you and tell you to later . But still now they are not contact me. I want Know the Proper reason. Buying ROYAL ENFIELD is my Life time Ambition . But your dealer spoiled them . Really I am not satisfied . They are the worst dealer and They are not a Quality person to sell your Quality Product. Any way I want know the correct reason and take quick actions from Your company. Your person will replay me to through my mobile in TAMIL([protected], [protected]) If I delayed again, I Will go for Legal Actions. Thanking you With regards G.DHAYANANDHAN.

Dear Royal Enfield customer care I own a Royal Enfield Thunderbird Twinspark (bearing registration number AP31 BB 9306). Since the time of its purchase I serviced the bike only at Royal Enfield service centers. Initially it was Yerragadda, hyderabad and now rama talkies, visakhapatnam. Your service center in visakhapatnam is highly unprofessional. Everytime, they make some or the other functions fail and make me keep circling around the service center. Recently, they have changed(or did some other unscrupulous thing) my bike's self starting motor. They are not listening to me at all. I am tired and frustrated with all these things. Finally, my machine is standing idle in my parking lot. I don't know how RE is letting these service centers to run this way and demoralize their customers. I need a solution. I am seeking RE's management for this. Help me to use my bike. Thanks Bhaskar Cell. [protected], [protected]

Hi RE Customer service team, I live in Jamshedpur. I booked a classic 350cc black on 27th Feb, 2014 with M/s Aruna Motors at Jamshedpur by paying Rs5000/-. The dealer gave me a waiting period of 90 days and verbally assured me that between 2 to 3months, they will be delivering the bike. But even after 3 months of waiting period they are not even telling me by which time I shall be able to get my bike. I request RE customer support team to look into the booking and delivery practice of the dealer. They shall deliver the bike as soon as possible. Santigopal Samanta [protected]@gmail.com [protected], Jamshedpur

I would like to inform you that I had purchased royal enfield electra mar 2013, run only 1260 KM till date, however suddenly I am facing challange on self start, contacted nearest service centre C J Motors, Sakuntala park, Kol, they have tried however not able to resolve the issue, need to help to get the issue resolved. My Name - Arindam Mukherjee, contact number [protected], Registration number - WB20 AC 5767

I want to let you know that my royal enfield electra has a very major problem from the first day of purchase.Its front shocker is touching the fuel tank of my bullet.and when i went to the service center i came to know that the problem is from chassis.So now plz help me that my problem can be solved as soon as possible.

Hi team This mail is regarding the concern that i faced by getting my bike serviced at ur service centre (Mahipalpur).While getting my bike serviced, i raised the concern that the battery of bike was having some charging issues.Even after raising this concern my problem was not resolved. Yesterday when i was driving my bike it stopped running on the way at Gurgaon.The problem was such that bike did'nt start and i had to get my battery charged locally. Kindly take appropriate action to resolve this concern since when i took my bike again to the service centre they are asking me to pay the money to rectify the problem. Additional detail : Name - Dinesh Taiwal Bike Registration No. - DL-3S-EJ-0005

Dear Sir, Recently I had a chance to visit Royal Enfield Service Station at Him Enfield Dharamshala for service and repair of my bike.The Showroom is situated at Dharamshala-Palampur Road.When I visited there, I was told that the repair work is done at other place which is located at a distance of about 2 km from the showroom.I could not locate the Service Station on that day after a lot of efforts and had to come back home causing me harrassment as well as wastage of time. Next day I again visited the Showroom and they deputed some person to locate the service station.To my surprise, it was located in the interior of the village, running in a basement sort of shop with a heap of construction material lying here and there with no facility to the customers like toilet, drinking water, sitting arrangements what to talk of refreshments like tea or coffee. Customer has to stand literally in the street and wait for his turn. A disgusting experience for the customer. Earlier I have visited Royal Enfield in New Delhi where the facilities, the ambience and the customer services were excellent for which hats off to Royal Enfield but the state of affairs here at Dharamshala is really annoying and frustrating which bring a bad name to a brand like Royal Enfield. I have been associated with Royal Enfield for last 12 years and such a state of Company at Dharamshala dealer makes me upset. Royal Enfield workshop here just has reduced to the state of a Local Scooter Mechanic shop. Hoping an improvement in these state of affairs so that customers are not embarrassed/demoralized on the part of a Brand like Royal Enfield. Yours etc, Amit Rana, Palampur.

i have booked my thunder bird 350 on 3rd feb 2014 at S. P. Wheels vasai. i have still not received the delivery for my thunder bird. i had visited the showroom on 7th of may there were 3 bikes in the showroom when i asked them for the delivery they said me my number is 5th and i will receive the vehicle when my number comes, i visited the showroom again today thats 23rd may again i was said that my number is 4th and i will receive the vehicle when my number comes i just want to know if there is the vehicle in the showroom then y m i not getting the delivery. I request u to plese let me know whats my waiting number and when will i get the delivery? I request u to please look into the matter and let me know my status at ur earliest. Thanking you Gulab Khan