Claimed

Royal Enfield Complaints & Reviews

1
Updated: May 27, 2026
Complaints 3482
Resolved
371
Unresolved
3111
Contacts

File a complaint to Royal Enfield

Having problems with Royal Enfield?

File a complaint and get it resolved by Royal Enfield customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Royal Enfield reviews & complaints page 161

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
srishan03
from Mumbai, Maharashtra
Sep 28, 2014
Resolved
Report
Copy
Resolved

Thunderbird 350-Chain sprocket sound not resolved after changing whole set

Address: Chennai, Tamil Nadu

Dear Sir/Madam, I have given my bike service to SRI VENKATESWARA BIKE ZONE No:27, Mylai Balaji Nagar, Velachery Main Road, Pallikaranai, Chennai-600100. My thunder bird-350 is a 10months old bike it ran around 14000kms while giving it for service.I told to service center guys that i have problem with chain sound, horn not working, indicator not working, button start(self start).They said everything will be fine after service, next...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sinhagad
from Pune, Maharashtra
Sep 28, 2014
Resolved
Report
Copy
Resolved

Address: Pune, Maharashtra

I have bought thunderbird 350cc new model in january 2013, from first month till today September 2014, bike is giving me problems continously. Almost every month my bike needs repairing. Almost except engine all problems have been arised like electric problems, tyre bearings etc. I confidently claim that my display unit is defective. It is giving me problems from first month till date. Atleast three times petrol gauge has been changed in warranty period. Now my speedometer has got poff claiming sensors out of work. I m really fed up of my bike. Please take my complaint in note so I can tell the issue more specific.
Aug 14, 2020
Complaint marked as Resolved 
Royal Enfield customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    MageshSethu
    from Chennai, Tamil Nadu
    Sep 26, 2014
    Resolved
    Report
    Copy
    Resolved

    Address: Chennai, Tamil Nadu

    I have Booked my Bullet Electra on June by paying 5000 Cash has a advance waiting period was 3 months. I have got a call last month you can process the Loan will get the bike but till I am doing follow up on daily basis there is no proper response from Show room end Even the staf[censored]se to speak rude and without checking the information they are saying your loan email didn't received . But I have taken a duplicate copy from bank people my loan approval. We are investing Huge amount in our passion but this disgusting Its a CLASSIC MOTORS at AMBATTUR Chennai My Booking ID : BKNG[protected]. Please needful at earliest.
    Aug 14, 2020
    Complaint marked as Resolved 
    Royal Enfield customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      MageshSethu
      from Chennai, Tamil Nadu
      Sep 26, 2014
      Resolved
      Report
      Copy
      Resolved

      Address: Chennai, Tamil Nadu

      I have Booked my Bullet Electra on June by paying 5000 Cash has a advance waiting period was 3 months. I have got a call last month you can process the Loan will get the bike but till I am doing followup on daily basis there is no proper response from Show room end Even the staf[censored]se to speak rude and without checking the information they are saying your loan email did'nt received . But I have taken a duplicate copy from bank people my loan approval. We are investing Huge amount in our passion but this disgusting Its a CLASSIC MOTORS at AMBATTUR Chennai
      Aug 14, 2020
      Complaint marked as Resolved 
      Royal Enfield customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sajithkp
        from Tirur, Kerala
        Sep 24, 2014
        Resolved
        Report
        Copy
        Resolved

        Dear Madam / Sir, I hereby lodge a complaint regarding the rude behavior and the service deficiency experienced during my third servicing. My Royal Enfield Classic 350, Vehicle No:KL 11 AU 1458, VIN#ME3U3S5C0EB409714 was placed with SS Motors Kannur for 3rd Servicing on 23.09.2014. . To my surprise it is noted that the usual procedural servicing and washing was not carried out to my motor cycle and the delivery made only after one day without doing anything. Washing was not carried out in all the three service and there by i spent around Rs 700/-to get it washed from outside source.The reason for not washing in the 1st & 2nd service was the pump unserviceable.On questioning for not washing in the third service, the managers reply was "we will do only this much and if you want to complain do it wherever you want and we are least bothered about it". Further i bring to your notice that being a person working in General Motors, i know how much attention we are giving to the customer satisfaction and their concerns & care. Therefore i invite your kind attention to redress my grievances on a deserving level. The snaps of my vehicle enclosed for your perusal taken immediately after servicing. Thanking you Sajith Mob:[protected]
        Aug 14, 2020
        Complaint marked as Resolved 
        Royal Enfield customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          jithujih
          Sep 24, 2014
          Resolved
          Report
          Copy
          Resolved

          Address: Thrissur, Kerala

          I am klinton from thrisur.. I bought a new RE classic 500 desert storm .a few months back. After first free service company ask me to pay rs 990. Then my Bike has been not smooth .. Tic tic sounds not starting .. Running as roaring. I show the company they say don't know the complaint .. What i do..
          Aug 14, 2020
          Complaint marked as Resolved 
          Royal Enfield customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            ChaitanyaVarma Alluri
            from Sangareddi, Telangana
            Sep 23, 2014
            Resolved
            Report
            Copy
            Resolved

            Weird sound from Engine Classic 350

            Address: Hyderabad, Andhra Pradesh

            I bought an Enfield classic 350 in the month of June 2014. On the very first day, after doing around 30-40Kms, i noticed very loud rattling sound from the engine. I immediately took this to the notice of the authorized service guys where in they told me that the noise is common and goes away in the 3rd servicing or so. But even after the second service the sound continues to come which is making my ride experience awful. Spending 140K on...
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy
            R
            Rajesh Mude
            from Mumbai, Maharashtra
            Sep 21, 2014
            Report
            Copy

            Address: Mumbai City, Maharashtra

            Dear sir, I have purchased my royal enfield on 21 th dec 2013 from bandra royal enfield showroom.I have been doing my regular service on time from mahim royal enfiled service center.I have told them about the noise from very begaining but till date the noise problem was not resolved.Now the noise is becoming louder and louder day by day.Pl advise.and let me know who should i contact so that my problem is resolved Thanks Rajesh
            Royal Enfield customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              shijith a r
              from Kasaragod, Kerala
              Sep 17, 2014
              Resolved
              Report
              Copy
              Resolved

              Address: Kannur, Kerala

              I proudly owned a Royal Enfield Bullet Classic 350 from ss motors Kannur on 31/7/2014.I went to your service centre [ss motors kannur ]on 3/9/2014 and i was informed that for our convenience, service should be booked in advance. As was informed, I was alloted a date of their convenience two week later on 17/9/2014.I went with my vehicle on 17/9/2014 at 9.00am to the above said centre.But I was told that for my first service to be done[without any additional complaints] vehicle would be returned only after a day, that is on the evening of 18/9/2014.The security staff present there was treating me and other customers as if we were beggars.I have owned many bikes and cars before, but from nowhere did i recieve such a bitter experience.If they need 2 days for my first free service probably they are going to demand 6 days for my third service.I understand that yours is a firm with good reputation.It wouldnt suit your image to run a ridiculous service station like this.Please create enough facilities for a better customer care so that such experience faced by me and most probably other customers will not ruin your reputation.And all these bitter incidents were for a free service offered by your company which cost me approximately Rs, 950.I have brought this into your notice expecting that necessary actions whatsoever may be taken so as to provide a better customer care.
              Aug 14, 2020
              Complaint marked as Resolved 
              Royal Enfield customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                kiranallam
                from Eluru, Andhra Pradesh
                Sep 15, 2014
                Resolved
                Report
                Copy
                Resolved

                Address: Hyderabad, Andhra Pradesh

                I buy the Royal Enfield classic 350cc bike on 6 th june 2013.I complaint that self start was not working properly and some noise was coming during the self start in 2nd, 3rd and 4th service.The worker said that the battery was the problem and sound was quite common in Royal Enfield bike.Now the sound had been gradually increased when i self start the bike and during the kick start i observed some noise.So today (15 th september, 2014) i went to sevice center to give the complaint.They said that the sound is due to ball bearing failure and it cost RS/-4800 then I surprised by listening their words.The Royal Enfield workers saying that's my fault to check before warranty.When i given the complaint they have not taken my words seriously and not even rectified the problem.Before giving the bike for servicing i think Royal Enfield service centre(sannath nagar) is best for customer service but now as my opinion the quality of servicing is poor so far.
                So i want to complaint to file this complaint this complaint to consumer court to make justice for my concern.


                With Sincerly,
                M.A.K.KIRAN ALLAM,
                ASSISTNAT MANAGER,
                HYUNDAI MOTOR INDIA ENG
                PNONE NO:[protected]
                VEHICLE NO:AP28 DU6888
                Complaint marked as Resolved 
                My problem had been solved.Thanks to ROYAL ENFILED management(sannatnagar brannch) for a quick response. After i had given complaint...the manager of the concerned branch make a phone call to me and asked the problem and he took the necessary steps to get solved the problem. Finally, i'm happy for the immediate response and service by the management(sannatnagar branch)
                Royal Enfield customer support has been notified about the posted complaint.
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  shashimarian970
                  from Chandigarh, Chandigarh
                  Sep 15, 2014
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Gwalior, Madhya Pradesh

                  I had booked a RE Std on 29 Apr 14 and the tentative delivery was 29 Aug 14 (Four months waiting period). I have booked through CSD and paid the full amount of Rs. 90390/- at Aman motors, Gurgaon. Till date there has not been any fruitful response even after completion of 4 months. Everytime the response is tomorrow, this week and so on. Each time Im told that the bikes through CSD have not arrived till date. I do not understand the difference between CSD customers and regular customers. Are CSD bikes manufactured separately? Please look into the matter and take appropriate action.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Royal Enfield customer support has been notified about the posted complaint.
                  I have booked my royal Enfield classic 350 Ash colour on Nov 28th 2014 and the dealer CONCEPT BIKES Showroom, Kazhakootam, Trivandrum has told me since it is ash colour we will deliver the bike within 4months that is on march 2015 and on march when I enquired about the bike some representative told me that, my bike colour what they have registered is Blue lagoon and he changed again to ash colour, now they are telling have to wait for another 1or2 months, its a mistake from the dealer and why I should suffer, kindly make my bike delivery as soon as possible
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bhupi8364
                    from Bilari, Uttar Pradesh
                    Sep 15, 2014
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Sonbhadra, Uttar Pradesh

                    Dear Sir Thanks for providing such a unique bike, I purchased 350 CC classic on 5 sep 2014, I had given my bike for first service and complain his to oli leakage in front shoker. bike ruining only 1380 km manufacturing defect in shoker but service engineer not ready to listen my complain and behaviour of the service engineer very poor, miss behave and using rude language and service engineer not ready to listen my complain he says if you are any issue mark a mail in company. each customer facing same problem against service staff why iam paying service charge of oil seal There are no other words to explain the condition of my complain .I expect a better response to my complaint.If you also not abel to given proper response then I also ready to file a complaint against this in District forum. The address of the Service centre : M/S. Mundara MOTORS Opp. Airport near aerodrome Circle Kota. Regards Bhupendra Singh Nirwan 31-31 A sainik Colony Manpura Baran RoadKota [protected] Frame Number:- ME3U3S5IEH095381 |
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Royal Enfield customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      ShubhamSharma1464
                      from Indore, Madhya Pradesh
                      Sep 10, 2014
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Ujjain, Madhya Pradesh

                      Hey dear, I have bullet 350. I had purchased this on August 11th 2014. For first day my bike was't creating any voice, but on 100km, my bike engine started a ridiculous voice like tik tik tik. Then I decided to go authorized service center and told about problem. they said this is not a big problem so don't worry at first service it will be ok. But after first Service same voice coming again from engine. Please tell me best solution for this because the voice is very ridiculous. i also read review on royal enfield official website and many people facing same problem, but not...
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Royal Enfield customer support has been notified about the posted complaint.
                      Hi Royal Enfield,

                      I also have the same problem; i have been dealing with the same problem for almost 10months with no solutions. At all the free services, I have highlighted to the authorized service center guys that there is problem and there is weird sound like tik tik tik. After the free service; Two days i dont have that problem and the third day or after few Kms. There is this ridicules noise coming again. I have left the bike again in the service center. If this time i have the same problem, I have decided not to take it from the service center until it is replaced under warranty. I dont understand, when there is a warranty period given by the company and why are these service centers guys not replacing the parts if it at fault. Does that mean, Royal Enfield don’t give warranty or is there a problem with the service centers.

                      Below are the two authorized service centers I have reached out to :

                      Teknik motors (Twice i have given, first issue was not solved) in Indiranagar and Manjunath Motors banaswadi (3 free service was given to them - no solution and asked me to take to the guy where i bought the bike)

                      Regards,
                      Jay
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        E
                        Elvin Raj
                        from Ernakulam, Kerala
                        Sep 6, 2014
                        Report
                        Copy

                        Address: Ernakulam, Kerala

                        I own a classic 350 silver.I bought it over an year ago.My carburetor is bursting out frequently.This complaint started before 4 months.Now my bullet reached 9000 km .I showed my bullet to various service centres and fed up.Nobody is capable of rectifying this.Even i showed it to St.Mary's (Royal Enfield Dealers in kochi).The day after my final service the carburetor bursted again.I really fed up.This is very bad from the part of Royal Enfield.My bullet is remaining in my porch for a week.Here after i wont be recommending royal enfield vehicles to anyone if this problem is continued. Hope Royal Enfiled will look after my bullet and do the necessary arrangements to make it okay.
                        Royal Enfield customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          raj1409
                          from Hyderabad, Telangana
                          Sep 4, 2014
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Hyderabad, Andhra Pradesh

                          Hi i bought a classic 350 on may 10th2014 and i am facing issue with pistine sound. It happen before 1st servicing, and i have given complaint at the 1st service and they told bla bla storiea in service center, the service center is rc puram go green show room, so i concider the stories and after 1st srvice it is producing heavy sounds and oil lekages from the engine so i went to same showroom they came with same stories and i cncider this time alo and they told that the sound wil becler in th secnd servce. They are not taking care of problems. Only loking for money, and given the bike for second service still same issue. I am frustrated about this. I[censored] pepl nt fix my issue . Iill complaint this in consumer court. My vehicl number is TS 15 EA 1107 and my contact number is [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Royal Enfield customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sreeraj Sreekumar
                            from Edakkulam, Kerala
                            Aug 31, 2014
                            Resolved
                            Report
                            Copy
                            Resolved

                            Chain sprocket damage - New classic 350

                            Address: Ernakulam, Kerala

                            Dear Sir, I bought a new classic 350 bike from royal enfield in December 2013. Now it has covered a distance of 18000 km. 2 days before when i was riding the bike, there found some slippage in chains with sound and when checked it was found that 25 teethes of sprocket (rear side) found in broken condition. I bought this bike for Rs 1, 30, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available...
                            Helpful
                            2 other people found this review helpful
                            2 found this helpful
                            62 Comments
                            Report
                            Copy
                            G
                            GS.Cheema
                            from New Delhi, Delhi
                            Aug 25, 2014
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Chandigarh, Chandigarh

                            Hey dear, I have bullet 350. I had purchased this on August 6th, 2014. For first 200km, my bike was't creating any voice, but on 200km, my bike engine started a ridiculous voice like tik tik tik. Then I decided to go authorized service center and told about problem. they said this is not a big problem so don't worry at first service it will be ok. But after first Service same voice coming again from engine. Please tell me best solution for this because the voice is very ridiculous. i also read review on royal enfield official website and many people facing same problem, but not getting solution and not getting any answer to their customers.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Royal Enfield customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Riyazmonica
                              from Chennai, Tamil Nadu
                              Aug 24, 2014
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Chennai, Tamil Nadu

                              Hi, i have a royal enfield desert strom(Tn 11 x 9129), by 22-08 -14 i give my bike to service in the legend motor(Pallavaram), i told to change oil, break issue, front vibrating is very high, and also engine noise is very high.By 23-08-14 i take the delivery iam not satisfied with my bike, engine noise is very high and vibrating is same as before service.

                              They are not responding us, we are a customer we need a proper respect.
                              Totaly iam dis satisfied with the royal enfield and legend motors.

                              How i refer others to buy a royal enfield.

                              Thanks & regards
                              Riyaz tm
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Royal Enfield customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                ashu_1628
                                from Mumbai, Maharashtra
                                Aug 18, 2014
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Pune, Maharashtra

                                All the TB models have the switch problem. The company is suppose to change the diffective electronic parts, But the dealers are so smart, when we ask them to change the switch when the vehicle is in warranty they straight Away give answer that the switch is out of stock. But if you say you will pay for it the switch is available. Why? If the company cannot give A proper after sales service, and If the company cannot Respond to the complaints why are they running the business? The company is Running only because people are crazy For Royal EnField. The top Management and all the employees of Royal Enfield including the Showrooms And service center employees should not forget that their families are dependent and get bread & butter because Of the Royal Enfield customers. and if the craz of the people is gone they will loose everything. Its easy to thInk If This job is gone I'll join the other company but if the other company gets to know how irresponsible the Royal Enfield staff were, Will they employ them?
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Mayur naresh agarwal
                                  from Mumbai, Maharashtra
                                  Aug 17, 2014
                                  Report
                                  Copy

                                  Address: Pune, Maharashtra

                                  i jus got my delivery 2 days back FROM DHONE AUTOMOBILES YERWADA PUNE and most of the part is corroded..the front and the back wheel drum the engine plate and few other parts.they are saying they will buff it ..i personally want it replaced as its a new bike


                                  mayur agarwal
                                  [protected]
                                  Royal Enfield customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit