Royal Enfield Complaints & Reviews

Hi Royal Enfield,

I also have the same problem; i have been dealing with the same problem for almost 10months with no solutions. At all the free services, I have highlighted to the authorized service center guys that there is problem and there is weird sound like tik tik tik. After the free service; Two days i dont have that problem and the third day or after few Kms. There is this ridicules noise coming again. I have left the bike again in the service center. If this time i have the same problem, I have decided not to take it from the service center until it is replaced under warranty. I dont understand, when there is a warranty period given by the company and why are these service centers guys not replacing the parts if it at fault. Does that mean, Royal Enfield don’t give warranty or is there a problem with the service centers.

Below are the two authorized service centers I have reached out to :

Teknik motors (Twice i have given, first issue was not solved) in Indiranagar and Manjunath Motors banaswadi (3 free service was given to them - no solution and asked me to take to the guy where i bought the bike)

Regards,
Jay

s

I booked a Showroom bike, MARINE BLUE THUNDERBIRD 500cc, I was told if i pay half the amount, the book will be in my name.I did so i paid 1, 03, 000 and today 10days later, i went to pay full amount, and the worst insult my bike is being sold to some one else right in front of my eyes. The sales manager has pulled out this cheap trick/gimmick/stint.

Frontline Royal Enfield Dealership, Mangalore
SalesManager - Mr. Sachin

My Footnote: Please do not MESS with the Powerful-Well Resourced-Educated Class.

Your Reply is awaited.

The service is very poor. I had given my dessert storm for antirust coating. Within one week there is rust on the grills. Now after a month there is rust once again. The dealer should be penalised for such faulty services. Amount is already paid and as per the terms there is a warranty of 6 months. If called the service centre personnel ask us to deliver the vehicle and do not pick the vehicle from door step when the mistake is from the other side. Now there is a problem and my bike does not even start. Not even kick start. I had serviced my bike 45 days back. Please rectify. My vehicle no. ka 19 mb 8765.

I gave my Bullet electra 2012 model for a service a week ago. I paid 6k and kept it in showroom for 2 days and told them to fix each and every issue. But after the service my vehicle started Wobbling (Front tyre) and headlight was focusing to up pointing to tree instead of road during Highbeam. After one week I again went there that time they fixed headlight issue (bulb was fixed reversely) and after that they told I have to go to puncture or any tyre shop to fix Wobbling issue. I got shocked because vehicle is Royal Enfield's and showroom is Royal Enfield's and they are redirecting me to another service centre. I can say that these showroom people only know how to increase the bill when you give the vehicle to service nothing else.. They are least bothered about customer satisfaction...

very bad

Bhai meri bike me bhi yahi problem aa rhi h or ye service center wale sun hi nahi rahe h

Date:1/1/2015 time:1.0 pm

ROYAL ENFIELD

Dealer-sarabhai motors, manekbaug, satellite, ahmedabad, gujarat

When i go to service center they are not responding well.
Every time i call up the service centre i get the reply that we have to check, last time they said your bike is ready still problems were not solved. I need my bike so i taken my bike from there, now they are not responding,
From the very day my bike is giving pathetic result, before service my bike starts in one kick, and now its not even starting with kick. I am not satisfied with service given by sarabhai motors.
I haven’t received a call from them, i feel that now its high time and strict action should be taken against the company for the discomfort and harassment face by a customer for not repairing a motorcycle for such a long time.

My problems are as below-
1. Engine noise
2. Front seat solved.cover.now back seat cover
3 .front suspension
4. Fuel tank noise.
5. Fuel tank 13.5ltr they told me 15ltr fuel tank
7. Speed limit only 90km/hr But we can’t drive on 80km/hr because of vibration we can’t control.
they changed odo meter but speed not increased.
9. Scratch on back side mudguard, not done
11. Management very poor. Nobody co-ordinate with customer in proper manner.
12. Wrong commitment
13.they used my bike approx.130km(when i drop my bike it is 2917km and when i went for delivery it was 3053km.i filled petrol of rs.525 before service when delivered it was below reserve they filled petrol of rs.150/-.they keep my bike for 15days but problems are not solved increased
14. Kick can’t work properly.
17. Oil leakage from engine please check.done
18. 3m coating not done properly
19. wheel alignment not done

My humble request to change the bike or refund my money because they can’t solve my bike’s problems, i would request company to sort me out with this issue as soon as possible or else i will have to go for legal action against them. I don’t want to deal with these poor service system everytime.or change my engine they taken my bike 5 times but problems are not solved

From-paavan panchal
Rowhouse-3, inside amidhara-1, nr.bopal gram panchayat, bopal, ahmedabad., gujarat
Mobile-[protected]. Bike no.gj-1 sm-7655 colour-lagoon model-classic 350
Bike taken by: ketan on 28nov2014 time:12pm returned at 5.30 pm but problems not solved
Noise increased

Date:1/1/2015 time:1.0 pm

ROYAL ENFIELD

Dealer-sarabhai motors, manekbaug, satellite, ahmedabad, gujarat

When i go to service center they are not responding well.
Every time i call up the service centre i get the reply that we have to check, last time they said your bike is ready still problems were not solved. I need my bike so i taken my bike from there, now they are not responding,
From the very day my bike is giving pathetic result, before service my bike starts in one kick, and now its not even starting with kick. I am not satisfied with service given by sarabhai motors.
I haven’t received a call from them, i feel that now its high time and strict action should be taken against the company for the discomfort and harassment face by a customer for not repairing a motorcycle for such a long time.

My problems are as below-
1. Engine noise
2. Front seat solved.cover.now back seat cover
3 .front suspension
4. Fuel tank noise.
5. Fuel tank 13.5ltr they told me 15ltr fuel tank
7. Speed limit only 90km/hr But we can’t drive on 80km/hr because of vibration we can’t control.
they changed odo meter but speed not increased.
9. Scratch on back side mudguard, not done
11. Management very poor. Nobody co-ordinate with customer in proper manner.
12. Wrong commitment
13.they used my bike approx.130km(when i drop my bike it is 2917km and when i went for delivery it was 3053km.i filled petrol of rs.525 before service when delivered it was below reserve they filled petrol of rs.150/-.they keep my bike for 15days but problems are not solved increased
14. Kick can’t work properly.
17. Oil leakage from engine please check.done
18. 3m coating not done properly
19. wheel alignment not done

My humble request to change the bike or refund my money because they can’t solve my bike’s problems, i would request company to sort me out with this issue as soon as possible or else i will have to go for legal action against them. I don’t want to deal with these poor service system everytime.or change my engine they taken my bike 5 times but problems are not solved

From-paavan panchal
Rowhouse-3, inside amidhara-1, nr.bopal gram panchayat, bopal, ahmedabad., gujarat
Mobile-[protected]. Bike no.gj-1 sm-7655 colour-lagoon model-classic 350
Bike taken by: ketan on 28nov2014 time:12pm returned at 5.30 pm but problems not solved
Noise increased

hello sir / madam,

I'm Nagraj from Mysore and today i have to sadly write to you that the thunder bird which i bough from Abhyudhay Motor Services P. Ltd - Royal Enfield Dealer(Mysore) on March 18th is not up to my satisfactory level. I'm facing too many problems with the vehicle.

1.For the first 500 kms the vehicle had no issues and it was running perfect.

2.After my first service the very next day engine started making some"tik tik"loud noise.

3.I headed to the showroom and told about the noise and the service manager said that the engine will automatically set and vehicle needs to be ridden for at-least 1000 kms. so i took my vehicle and went back.

4. After 3 more days vehicle started making even more noise so i left the vehicle telling the issue. they had kept my vehicle for 3 long days and finally called me to take back my vehicle. i received my vehicle but the engine noise was not at all fixed... i again left my vehicle for the same issue and again they kept my vehicle for 3 more days and this time they said that they had adjusted the CAM.

5.Again i received my vehicle back and this time the engine noise was fixed a bit but it still persists.

6.while cleaning my vehicle i found some paint markings in green color on my engine and silver color marking on silencer...i found rust at the bottom of my silencer and was shocked.How could a newly bought vehicle get rust so soon(45 days old vehicle)

7.I went back to the showroom and told them that my silencer has caught rust, the service manager agreed with me that how do you know??
i just asked him to take that silencer and see himself. A guy named anil who attended me when i left the vehicle for the first time regarding the noise issue came and whispered some thing in his ears and the service manager with out any questions accepted to give me a new replacement. As there was no new stick of silencer he took out some other new vehicles silencer and fitted it with my vehicle.

8.Now the vehicle is making some sort of "tan tan" noise after turning off the engine.

9.The vehicles engine noise has become more punchier / harsh and feels not at all stable(vehicle vibrates). vehicle is giving me very poor average of 29kmpl only.
the vehicle was giving me good average of 38kmpl before leaving it for service.

10.The service manager has simply shutted his ears to my issue.all they say is vehicle needs to run even more. im fed up of hearing this thing to what ever i say

i kindly request you to seriously look into my issues with the vehicle and im expecting a reply from your side real soon.

Thanks The complaint was resolved but only after email & Online complaint Forum. When i approached them twice i had only got un secientific answers due to which i got pissed off.

To Royal enfeild Please dont treat All your customers as bluffs please concentrate on your service quality.

Regards & Thanks
Hussain
[protected]